Mr. V. Vaidyanathan spoke at the India Today event themed ‘Disruption as the new norm in financial services’. He said disruption is usually considered a negative event, such as say disruption in telecom or electricity services, but disruption in financial services is positive for the consumer.
He said wanted to keep the level of the conversation devoid of financial jargon. He focused on how developments of new technologies such as open banking and hyper-personalisation can help enhance banking experience for the customers.
With examples, he talked about how digiti­sation is not about providing information digitally, but instead about adding value through insights, financial planning, goal setting, and enhancing ESG through lesser paperwork.
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