ITIL 4 Beginners Guide 2019 - ITIL 4 Foundation in 35 minutes ( ITIL 4 IT-Tutorial)
#ITIL # ITIL 4 # ITIL 4 Foundation # ITIL Foundation
ITIL 4 was released by Axelos on 11th February 2019 and is the latest version of ITIL. ITIL 4 is the most anticipated ITIL update ever.
ITIL helps individuals and organizations realize business change, transformation, and growth through the proper use of IT. Since ITIL v3 was released in 2007 digital transformation has altered the IT landscape significantly. ITIL 4 addresses this new world in ways no other best practice framework can, providing an end-to-end operating model for the delivery and operation of technology-based products and services.
1. Understand the key concepts of service management
2. Understand how the ITIL guiding principles can help an organization adapt and adapt service management
3. Understand the four dimensions of service management
4. Understand the purpose and components of the ITIL service value system
5. Understand the activities of the service value chain, and how they interconnect
6. Know the purpose and key terms of 15 ITIL practices
7. Understand 7 ITIL practices
Пікірлер: 14
Thank you for your explanations!! GOOD JOB
good stuff
Great! Good job... Please upload more
Beautifully and holistically structured💟
greaat
Good lecture.....God bless you
@sumoninfosec
4 жыл бұрын
Same to you
@ifemyiwaeni6969
4 жыл бұрын
@@sumoninfosec Is there any way you can help me with ServiceNow System Administration lecture? I want to do it but have no idea about. thanks
@sumoninfosec
4 жыл бұрын
i will try to add some lectures about servicenow...hopefully next week
@ifemyiwaeni6969
4 жыл бұрын
@@sumoninfosec thanks a lot
Service providers create value for customers??? I think it is
Well structured and summarized ! The video gives the key concepts of ITIL V4 and what you need to recall for the exam. Right ?
@sumoninfosec
4 жыл бұрын
Thanks
The image used at 24:15 for "Deployment Management" should be reconsidered in light of the sensitivity of what is happening in our world - you don't need to use such a violent appearing graphic - I would recommend something more suitable, particularly since this is a lecture on business practices in IT