Thankfully they are not wasting money on improving the quality of food - that would be crazy.

@Captain_Crayzay

Жыл бұрын

IKR😂😂 Lower costs lower standards. Amazing how chronically short sighted corporations have always been.

@bngr_bngr

Жыл бұрын

@@Captain_Crayzayeven Toyota and Lexus cuts manufacturing costs.

@gregbrightwell662

Жыл бұрын

Improve the speed, Improve the accuracy of the preparation, and food quality will improve at the same rate.

@madhavyu

Жыл бұрын

@@gregbrightwell662 That is brilliant because everyone knows the best way to make a better burger is by cooking it faster and not by using a higher quality of meat. 🤔

@gregbrightwell662

Жыл бұрын

@@madhavyu If you are going to chili's and expect fresh ground prime beef.... And as I can tell me you have never cooked professionally, yes, if you cook a smash burger faster it will be juicier. I've seen slow, lackluster preparation destroy high quality ground beef, rendering it dry and tasteless. Cook cold and slow, and you will see what I mean. If you want higher quality, don't eat there.

It is endlessly fascinating to see highly intelligent, highly paid executives talk passionately about the economics of opening pickle jars.

@NicEeEe843

Ай бұрын

Because fools eat the pickles, why would they not sell something people are so willing to buy?

@chakstandsup

Ай бұрын

Marx couldn't have foreseen the worker's sheer will regarding alienation and their ability to resist it at all costs.

@smithergoesmeow

5 күн бұрын

That's the best type of executive. One that understands the challenges the lowliest worker faces

@pdkonkol

2 күн бұрын

@@smithergoesmeow 💯

@seraph5765

Күн бұрын

Highly intelligent executive 😂😂😂😂

amazing that they caught up with where McDonald's was when I worked there in 1992

@arfriedman4577

Ай бұрын

I was just going to write i think mcdonalds has this burger stove.

@PoliticalJames

Ай бұрын

Right the auto-close and timed grill has been at McDs since at least 2000

@Todd.T

Ай бұрын

Clamshells have been at McDonalds since the 80s at least. Maybe not auto, but I used a quarter pounder clam in the mid 80s and the local zoo McDonalds used a full grill clamshell for regular patties.

@theintellect5004

Ай бұрын

Same as Wendys

@skimshady

Ай бұрын

Mcdonalds probably had a patent on it they are kinda known for that

I worked at a chili's for a bit many years ago. What blew my mind was that so much stuff came pre made in bags that just got heated up.

@nicholasbyram296

Жыл бұрын

Is the thermolyzer any different than a crockpot, really?

@ntbeatsbydre

Ай бұрын

Welcome to a chain resturant

@templar1694

Ай бұрын

Most fast food chains have a similar method.

@Snewds

Ай бұрын

Most restaurants operate this way, even high end ones, they’ve just moved the prep off-site. There’s obviously a difference between factory frozen soup in a bag vs prepared fresh earlier in the day, for example, but all restaurants focus on efficiency.

@ScriostaOfficial

Ай бұрын

95% of restaurants in the United States are closer in quality to McDonalds than they are to fine dining restaurants. We have the lowest quality of dining experience in the Developed world and it’s embarrassing that so many Americans fall in love or otherwise put up with fast food as long as it’s on a plate with a Chilis or Applebees logo on it. Support your local businesses and eat real food!

Reminds me of the McDonalds sesame seed story. One brilliant (Harvard?) MBA figured if McDonalds put 5 fewer sesame seeds on a bun the company would save millions. Of course, the next year another MBA did the same. After a while the company noticed fewer customers. As usual the decline was blamed on inflation, taxes, competition, regulations, etc. Lowering product quality and reducing service is a favorite tactic of the short term CEO's so admired by WSJ readers.

@GrammarPoliceInvestigations

Күн бұрын

It's been shown that MBAs ruin companies with their incessant cutting and penny pinching.

I haven’t been to a Chilis in years and this confirmed that this was a great decision on my part

@davesecx

Ай бұрын

I quite enjoy their food. Using the app gets you free drinks and free desserts too.

@silvy3047

Ай бұрын

Boohoo you don't like chain restaurants

@mohnjayer

Ай бұрын

@@silvy3047 Nah, I go to some chain restaurants. I just don’t go to Chilis because it sucks.

@silvy3047

Ай бұрын

@@mohnjayer you're so special

@Good_Boy_Red

21 сағат бұрын

Yeah, they started cutting down menu items and quality and they though they would save money; which I'm sure they did, but in turn they lost lots of customers including me. I think they forgot that the restaurant industry is highly competitive and it's easy to just go somewhere else.

You can bet the hole pre-portioned the shrimp thing started from a bean counter who decided they were giving out too many shrimp with each order. Rather than factoring in the cost of shrimp versus the labor that person just change the rules and made them count shrimp.

@Hailkingleon

Ай бұрын

W... You dropped this.

@xploration1437

Ай бұрын

Hole? Glory hole?

@schneider90000

Ай бұрын

Totally.. this whole video is like.. a reversal. Buying a 5 gallon bucket of pickles that some poor schmuck has to soft through also probably sounded like a W for the supply cost people

@andrew3224

Күн бұрын

@@schneider90000 The 5 gallon bucket was probably a good idea. They something in bulk with a long shelf life that the put into usable containers for daily use. Now they have 1 gallon bucket that cost more per pound that still has to be put into a usable container for daily use. The shrimp thing meanwhile isn't even based on weight, so they wasted a bunch of time, energy, and effort on something that didn't even make money let alone improve the quality.

I was impressed at how adopting a pickle jar screw-on lid will save them half a million dollars annually. That illustrated pretty well that inefficient chores do add up on costs when you compound that to over a thousand restaurants.

@gr8bkset-524

Жыл бұрын

The thing that went through my head was what are they going to do with the plastic jar afterwards. Landfill?

@abdiganiaden

Жыл бұрын

@@gr8bkset-524yea I’m guessing discarding the jars is either profitable reuse/resell or cheap enough to throw away.

@primrosed2338

Жыл бұрын

Time is money.

@blablup1214

Жыл бұрын

It sounded a little off that they don't save on the employees but want to save half a million by saving working time. For me this ssounds only possible if they were understaffed before.....

@frankk1512

Жыл бұрын

LOL the new food is awful. 1:17 Oy Vey

When does a restaurant become fast food with waiters?

@ryanarborist

Ай бұрын

The industry is called fast casual. Most of these are not destination restaurants either.

@SuperMrgentleman

Ай бұрын

Except it's not. Chili's is not fast casual, it's casual dining and predates the term "fast casual" which was used to describe places like Chipotle, Panera and similar that offered higher quality food than fast food without the service of a full service restaurant. You're still seated and someone takes your order and your card when you're done at Chili's.

@jorgebolivar

Ай бұрын

When AI (artificial inteligence) is used properly.

@SuperMrgentleman

Ай бұрын

@@jorgebolivar thank you for explaining what AI stands for, I had no idea

@schneider90000

Ай бұрын

That sounds awesome

It's almost like every fast food restaurant has this already.

@Ozzymandius1

Жыл бұрын

Then you probably don’t know much about the restaurants in the fast food industry.

@T-lash

Жыл бұрын

@@Ozzymandius1 lol well seeing as I've had my culinary degree for a while and have worked in food for about 13 years 🤣🤣🤣.

@louiearmstrong

Жыл бұрын

@@Ozzymandius1 McDonalds has had the automated plancha griddles for a few decades

@NickCBax

Жыл бұрын

@@louiearmstrongyup. McDonalds has had those grills for at least three decades. Probably four.

I worked at AMC dine in before the pandemic, and it was interesting how fool proof they had made the kitchen. We had those same flattop grills and also self-rising fryers, and I always thought wow those are going to be in other restaurants and eventually the role of the human cook minimal

@draftingdudes5773

Жыл бұрын

mcdonalds has used those grills for well over a decade. That's what we used back in 2008 when I worked there in high school.

@johnfryberger9849

18 күн бұрын

that is just what they would like AI and fewer workers so the CEO can get an even bigger stock package

Sounds like they did an internship at mcd

Except these time savings don't mean more time for each worker to do things, it means the company hires fewer people for the kitchen and each individual is still forced to do more.

@r.p.7114

Жыл бұрын

Exactly

@houchi69

Жыл бұрын

You failed to acknowledge the labor shortage. All restaurants, chains or not, are still struggling to find workers.

@nicholasbyram296

Жыл бұрын

Exactly! The cost savings of going from one wife to zero wives is more than going from zero wives to zero wives.

@jamesvoneschen6603

Ай бұрын

Well sure, but not really. Increasing worker productivity saves you money without having to fire anyone.

@Mrclean431

Ай бұрын

You're math isnt mathing. It reduces the cost for the company

I used to work in the kitchen at Chili's. I used to see the timer in my sleep. My biggest issue was the Awesome Blossom. You had to make sure it came out of the fryer at the buzzer and watch it closely at the end. I will say that we had fun!

Thats the same grill we used at McD's 25 years ago. Some of changes are already in place at fast food restaurants.

@Captain_Crayzay

Жыл бұрын

Doesn't say much for the quality of food

WHACK the tempura crispers were fire!

In short, Chili's is slowly turning into McDonald's. You're welcome

There have always been Chili's near me, but in my 30+ years of life I've never been to one or heard of anyone going to one. My perception is that it's higher quality than fast food, but lower quality and often more expensive than many non-chain burger joints. If I'm wrong on that, then they need to spend on advertising.

@unleashthejay

Жыл бұрын

It’s good. Worth trying once or twice. Get the rolls for a appetizer and burger for your meal. I used to work there in college.

@JimDean002

Жыл бұрын

I've got one not far from me that I eat at regularly. A lot of times I'll do curbside pickup at lunch. They have a thing called three for me which is an entree and appetizer and a drink. So for 1099 I can order a really good cheeseburger with a side and then I can get a cup of soup or a salad for the app and they have some pretty good blackberry iced tea. So for 11 bucks it's a good lunch. It goes up from there some of the three for me is go up to like 15 to $16 but it's good food.

@Sasataf

Жыл бұрын

That doesn't have to do with advertising. If you haven't wanted to go there in 30+ years knowing full well it's there, advertising won't change that.

@derikstinson667

Жыл бұрын

You sound like a real adventurous person never trying a place once in 30 years.

@siddharthkarki8442

3 ай бұрын

I think they meant branding, because maybe Chilis has a problem with how people perceive it as a brand

At no time was it mentioned that the employee's salaries would increase or food prices would decrease. Expect raises and bonuses for those who implemented and signed-off on these changes!

@gus473

Жыл бұрын

Well, yeah. Some things don't change..... ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯

@qrr857

Жыл бұрын

one could argue that the staff will see increased wages through bigger and more frequent tips

@kaseyc5078

Жыл бұрын

At least prices won’t increase

@timetraveler9218

Жыл бұрын

​@@qrr857nah Don't tip

@gabrieldsouza6541

Жыл бұрын

these changes reduce the amount of work that employees do for the same wages. it makes no sense that they would increase wages while reducing the amount of tasks the worker is doing.

Can't wait for lower prices!

@CommissionerLofi

Жыл бұрын

Lol idk if that's gonna happen :(

@erindreams5610

Жыл бұрын

Nope, they are trying to save money so they can pay a living wage to someone without a degree and no ambition to advance in life.

@danieldacruz5688

Ай бұрын

⁠@@erindreams5610 and if there wasn’t workers with no degrees and no Ambition the whole restaurant industry would collapse capitalism needs a base of “uneducated workers with no ambition” to survive

@hoilst265

20 күн бұрын

That's right. You can't wait for something that will never happen.

Ok, but you need to let us know how much they lowered the prices to compensate

@MBisFrenchy

Жыл бұрын

$0 probably

@Captain_Crayzay

Жыл бұрын

*Raised. Part of their projected "money saved" is with the new prices.

@poppinc8145

Жыл бұрын

They're reinvesting that saved money to buy new equipment. Should have been obvious if you watched the second half of the video.

@bngr_bngr

Жыл бұрын

They raised the tip amounts. This cost cutting move is to shrink cost not revenues.

@MintakaSaiph

Жыл бұрын

Failure to detect or recognize sarcasm is a sign of dementia and other diseases of the brain

Classic response to labor inflation.

4:09 "Dill not dirt." Got it.

They discovered the old George Foreman Grill. I just bought a new one myself.

@Kara_Kay_Eschel

Ай бұрын

I was thinking the same thing

@andrew3224

Күн бұрын

Except they spent a fortune on it

I’ve been to Chili’s twice. One time before a sports event when we were in a hurry, one in college for a friend’s birthday. All I remember is the food was fine but it was always way more expensive than would make any sense when you include a tip

@derikstinson667

Жыл бұрын

Taco Bell is $30 just for me, that’s almost double Chilis.

Everytime I hear "Chili's" I think about that ....I want my baby back baby back ribs commercial. -BARBEQUE SAUCE

So...their approach is to turn into a sitdown McDonalds? Those automated grilles are what is literally found at a McDonalds (and other fast food franchises). Sounds like Chili's is about to go from bad (which it always was) to worse. They opened one near me, 10 minutes from my home pre Covid. It closed pre Covid, it was open for a whopping 8 months. Was a brand new building too.

I can't remember the last time I was at a chili's...I was at red lobster in more recent memory.

This sounds great... for local dinners.

Only way I’m going back is if they bring back the original crispers!

@bngr_bngr

Жыл бұрын

I think I had stomach issues when I ordered that dish.

@Ahglock

Ай бұрын

Same.

The tempura breaded chicken crispers where my favorite.

@Ahglock

Ай бұрын

They were so good.

@magnusdidafewthingswrong7976

19 күн бұрын

Same. I haven’t been back since they got rid of them either.

3:40 I used to be a dishwasher at a chilis and the baskets were easy to wash but soooooo pointless to have, just put it on the plate lol sure it might look cool in a basket but most people arent gonna care especially if they already downed 4 margaritas lol, plus it saves a lot of time in the kitchen not having to use a basket or call out for the servers to bring them, especially since fry side is already a nightmare. The OG crispers being gone sure its a shame but it also is worth it since we sold so little, you would be surprised how little we sold compared to the crispy crispers, not to mention the fact that the OGs took a little more care to make, so it wasnt really time efficient either. The other thing people dont realize is that chilis operates ghost kitchens too, so some of the sauces that are "gone" like the mango habanero are still available technically.

@johnfryberger9849

18 күн бұрын

sorry bud their margaritas are nasty most people only drink one if that their chicken fingers are sometimes juicy and most of the time, they are so dry that you have to have some kind of dipping sauce, or you can't eat them for being too dry.

@cosmicyoke

18 күн бұрын

@@johnfryberger9849 no need to be sorry, i never bothered trying them. i figure people just take them to get tipsy haha

This is the longest 🌶️’s commercial ever but I love it 😂

Chili’s used to be great in 1981. There were only 2 stores and had a one page menu.

"So the restaurant reduced the menu by almost 20%, going from 92 items to 73." That's more than 20%.

These are the things that make chain restaurants suck, at scale. Efficiency improvments over time and at scale will improve many things. The key here is over time, be patient and when leadership turnover inevitably happens they need to continue the effort.

McDonalds has been doing burger press (clam shell) thing for about 30 years. It was coming in when I worked there as a 15 year old...

Very nice way of saying, we are installing automated systems to cut down on labor needs now that we have to pay $20.00 per hour, for a burger flipper.

It is difficult to imagine the sophistication of taste that would sit-in casual dine a burger and quibble between a 2 and 5 minute cook time.

Haven’t been back since I went to order my “original” crispers and they were gone 😩. Probably won’t go back either.

I went to the original Chili's on Greenville Ave numerous times in the 80's. The menu was simple and the food was so much better

Ever since they got rid of my Fajita Pita & side of Queso for my fries I haven't been to Chilis in over 10 years. Sad because I used to go at least once a month or more

I am not going out to eat because it's too expensive, not because of speed or option, or covid.

Their burger meals are a better value than most Fast food burgers.

wow you improved your video editing style and you managed to upload a video without pointing a camera at an apple products or gui very impressive

it’s actually insane to think about how much money they’re saving in ways that sound incredibly simple and obvious

Only thing I loved at Chili’s was the Chicken Crispers… that’s one thing they shouldn’t have changed, that’s what set their tenders apart from every other company.

@vinstinct

Жыл бұрын

I've never had them and i haven't been to a chili's in over a decade. The only thing I hear people talk about is how they missed the chicken crispers. Apparently they seemed very popular.

@dickriggles942

11 ай бұрын

Yeah, they're finished. They even have corporate lackeys claiming no one ordered it when everyone complained about them taking it off on social media.😂

@kairi4640

10 ай бұрын

Yeah I was wondering why the crispers tasted different. Glad to know that I wasn't imagining it.

@godaistudios

Ай бұрын

I'm with you on that. It was also one of my favorite items and is one of the only reasons I'd ever go to Chili's. On the other hand, I've also been to culinary school and the topics as to the whats and whys of a restaurant make all the sense in the world to me. The profit margins in restaurants can be pretty low. At the end of the day, you still have a business to run.

@Ahglock

Ай бұрын

@@godaistudios Sure trimming down to one style of crispers made sense. Choosing to keep the one that is sold at every other chain was the mistake though. Keep the one that is different so people who like strips have a reason to choose you.

I noticed this about a month ago we went and it was the best experience I’ve ever had at a chilis. It was faster service and the food was so good. It didn’t taste like the appetizers were fried three times over after sitting out for awhile. Very cool they’re doing this stuff

@MangoMotors

Жыл бұрын

Thank you paid NPC

@dickriggles942

11 ай бұрын

Liar

@Backyardboogieman

Ай бұрын

Chilis is a great deal and food is good enough. My family enjoys our meals there.

Actually tried that smash burger the other day. It was actually pretty good. Notice how chili prices are cheaper than some fast food prices now.

@brent7368

Ай бұрын

Their double bacon ranch burger is insanely good. It's been incredibly consistent.

@itr0863

Ай бұрын

@@brent7368 ill try it next time! I hope places like five guys realize how ridiculous their prices are

@counterfit5

14 күн бұрын

​@@itr0863you can watch your burger get made at Five Guys

“Casual dining…?”(😳…🤣)

I guess the CHili's CEO saw the McDonald's movie The Founder?

I’ll never go back to Chilis until they bring back the cheddar cheese bites.

The one thing that surprised me was the chart showing people still go to Olive Garden! Why?

@Aquablecs

Ай бұрын

$6 take home meals. Can’t really find that anywhere else, at least not in my state

Thanks WSJ for this free infovideo.

Sometimes I cook my own burgers for 10 minutes... oh the lifestyle!

I stopped going to Chilis back when their fajitas started coming out of a bag. Their food became over processed and salty. It's been years and I don't even consider going there at all.

I'm not sure how important efficiency is in a sit down restaurant.

I went to Chili's a few years ago and haven't thought of any reason to go back .

Eating out at restaurants is such a joke now. It's become TOO EXPENSIVE, and I learned how to cook better during Covid. So, for me, I'm not going out and spending $13 - $20+ bucks for simple burger. I'm going to cook at home for around $1.50 or $2.00 bucks for the best burger that you ever had. And, for us, we haven't eaten at one restaurant since before the Pandemic.

@siddharthkarki8442

3 ай бұрын

13-20$ for one burger? Are you sure that's the current price?

@ascendingrules

Ай бұрын

Going out to restaurants was a really fun experience when we had our dog. We'd go for a long walk and sometimes Brisco would lead us to the pub downtown, or to the bbq joint in the next town, or a bit further to the Mediterranean restaurant where the grumpy owner always brought out a dish of pulled chicken just for him. During Covid, we kept it up to help our local restaurants survive. It was also nice that suddenly we had 10x as many restaurants willing to seat us outside with a dog. We have a lot of wonderful memories of how well Brisco was treated by these small restaurants. I'm a much better cook now... my family even prefers my pizza to any restaurant... but we still try to support a local independent restaurant once/week. Chili's though... the quality plunged around 2000-2005, and it went from my favorite lunchtime burger to one of the worst.

I have not gone to a Chili’s since they got rid of og crispers and will not go back if they’re still gone 🤷‍♀️

Now I want some

Some of these "cost saving" measure "cost saving" measures like going from the large pickle jar to the smaller one or the shrimp counting tasks

These video reminds why I should stay home and eat

You know there is an acronym for this called QSR that fast food restaurants have been doing for more than 50 years.

The company hasn't heavily focused on utilizing technology to improve the quality of service, quality of product. Machinery could be doing highly 'precise' and 'complex' processes that replicate what highest quality chefs do,. In very short time. That would also increase sales, and boost brand experience. Something that they haven't done, which is money left on the table.

I literally only go there for the southwest egg rolls. Which are frozen and fried.

Whoever’s in charge of growth @ chilis getting the bonus of their lifetime

Chili's was my favorite casual dining restaurant 20 years ago but the food quality went down quickly and my wife and I stopped going. Watching this video, it seems like Chili's believes service and efficiency are what's keeping customers away. It's not. The food is bad. I still try it about once a year to see if it's getting any better but no luck on that front. Last time I was there - 5 or 6 months ago - I tried their chili burger. The patty was small and bland. The chili was so salty it gave me a headache. Maybe I'll try again in 2025 if they're still in business.

I agree with eliminating the metal baskets for fries, totally unnecessary.

@jeremyd.2156

Ай бұрын

it makes the fries steam themselves, horrible

Wonder if there is a Lean Manufacturing Black Belt involve in all these kaizens.

These things are pretty cool. Looking forward to more restaurants moving to this sort of stuff. The more automated the kitchen, the better.

Im glad a chain realized how stupid portioning can be. I also can see during a rush that grill being more of a pain then a help. Your cooking a burger then a bus comes in and you can't start then for 3 min while the do nothing managers is yelling about the buses order.

I’m still mad at them for discontinuing the caramel apple tart dessert they had in the early ‘90s. 😤

This is what happened when you allow bean counters to enter the kitchen. It’s very simple ……… If you put more love in the food, people will love it.

But you see, The issue is the OG Chicken Crispers are an institution, It's the ONLY good chicken strip

That's some lean management

McD has clamshell grills when I worked at one back in 1987. I've never eaten at a Chili's. Silver Dining was my default. Their menu is large, and I can order just about anything.

I worked for the Brinker home office for almost 20 years and then they outsourced my job to another country. I hope Chili's goes out of business.

Chili's rules. Good vibes.

Now these extra savings can go to one CEO as a bonus! Nice!

I'm so glad to see they invested in robot grills instead of food quality or employee wages.

I will go back to Chili’s the day they bring the original chicken crispers back and not a moment earlier

Honestly, you can get a burger, drink, fries, and a bowl of soup for $12 and it’s really fast. It’s a good really affordable date night for me and my wife; and the food is equal to everything else in that price category.

As a consumer I will say right now that speed of service trumps nearly anything I could like or dislike about a restaurant. If I can get something quickly and efficiently I’m willing to sacrifice it being good on every other category even though I really shouldn’t have to.

Cooking a beef pattie on both sides at the same time is not new, McDonalds has been doing it for the past 20 years

@mmadchef808

Жыл бұрын

Longer than that…I was there lol

$500,000 across 1,000 stores = $500 per store. If employees cost $25 hourly, thats only 20 hours of additional labor per year, on the pickle change.

🏏 Definitely considering it, especially with cricket season in full swing. Could use that bonus for some extra bets

The change to chicken crispers is one of the reasons I stopped dining there.

Small changes usually lead to big impacts

Cool, so now instead of getting mediocre food, we can get mediocre food but faster. I'm definitely going to start going to Chili's now!

Well chilis gonna be faster than my chick fil a drive thru

This saves the company time, money, and resources but I guarantee you the savings won't be passed onto the customer.

"Annoying certain customers by taking away certain items is worth the risk because we make more money that way." (paraphrase) And this is why I don't go to chains. It's all about profits, there's no love; you either make more money and serve more people, or you lose. Local shops don't have to contend with this sort of min-maxing because it doesn't make that much of a difference, but it's very noticeable to a multi-national chain, like how American Airlines saved something like $1M by removing one or two peanuts from each package, it's just silly. It makes sense, but it's silly.

You shouldnt be concerned how big of a slice you get. The size of the pie itself is what is important.

We had this 30yrs ago at McDonalds.

I find myself goin back to Chili's. Really Good food what makes me comeback. But yes. They really gotta work on theirs service now. My local Chili's in northern California have bad service. Servers really need training . From gettin my order wrong. Not checkUp on us, rite away it shows that servers lack training. Sure hope they eill prioritize this now .

The last time I went to Chili's the food was nearly inedible. That was 5 years ago.

Congrats. There using the George Foreman grill.

Literally, all this story is saying is that Chili's is starting to look at how fast food chains are efficient (ie. McD's double sided grill, Chick-Fil-A making 90% of their sales off of two product choices --> fried or grilled, same filet of chicken, etc.)

Sounds like they listened to their staff on a lot of these changes