Inside Air France - Working as Multicultural service agent
This video is dedicated to all the hard working airline ground staff who often have to resolve last minute passenger and operational issues to ensure on-time flight operation.
In this video, I follow Air France multicultural team agents to see how they conduct their daily work. How they work with other ground staff to help passengers who have language difficulties during their transit time at Paris CDG Airport.
The first half of the video is in Chinese as I follow Jenny, a Chinese speaking agent of Air France to assist passenger departing to Shanghai and arriving from Beijing. Then I follow Lofti, an Arabic speaking agent to assist passenger departing to Amman, Jordan.
Get an inside look at charles de gaulle airport terminal and the job that the airport ground staff have to do each day.
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Join us for a very enjoyable, fly on the wall, in depth documentary look at a day in the life of Air France’s multicultural team at terminal 2E of Charles De Gaulle airport.
Air France’s multicultural team consist of a set of highly skilled, multilingual ground staff who offer support and assistance to foreign travellers passing through Charles De Gaulle airport with a whole range of things including problems and enquiries to do with luggage, seating and last minute flight upgrades.
In this video, we meet Jenny who is responsible for assisting Chinese passengers. We see her first assisting outbound Chinese passengers at the gate, dealing with a mother and young baby and a Chinese family with two children who wish to pre-board before the main boarding session for the children’s safety. She also assists with a disabled customer and introduces us to the Chinese speaking in-flight interpreter, who will continue the same great assistance for Chinese customers on board the flight.
Next, we see Jenny helping a set of inbound Chinese customers and directing them to the right gates to catch their connecting flights, using her special iPad gadget which lets her scan customers’ boarding passes and see in an instant all the details associated with their journey.
We also meet Lofti, who speaks Arabic and deals with customers coming and going to and from the Middle East. We see him assist outbound customers off to Jordan and hear about some of the challenges particular to dealing with Middle Eastern flights, including non-24 hour border opening times.
So come with us and meet the smiling faces of Charles de Gaulle airport who work hard day and night to ensure that all of their foreign visitors receive a very warm welcome and stellar service. This video is all about giving credit to the professional ground staff of Charles de Gaulle airport and all major international airports, so let us know in the comments - what great things have ground staff at airports you have travelled through done for you? As always, thanks for watching!
Charles de Gaulle Airport is the largest international airport in France and is also the second largest airport in Europe. It is named after the President of France who ruled from 1959 to 1969 and is located a short distance North East of Paris. It is the main hub for Air France and ranks number ten on the list of the world’s busiest airports.
Terminal 2E of Charles de Gaulle Airport, featured in this video, is split in to two halls L and M and you can see the convenient little internal train within the airport that connects these two halls within this video too.
Air France has a long history of looking after its international customers. Recently, it has begun to pay special attention to its Japanese customers, integrating the culture and traditions of Japan in to its service through Japanese in-flight meals including miso soup, Kobachi starters, Dainomono and Konomono pickles and through the celebration of cherry blossom season (Hanami) by having its multicultural team dressed in traditional Japanese clothing at the boarding gates and distributing pink sweets to its customers. This celebration of Hanami is expected to continue until April 15th 2019.
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This is my first airport documentary vlog style. Hope you like it. First part is Chinese, second part is in English. This vlog dedicate to those airline ground staff who works hard to ensure on-time flight operation. These are the unsung heroes behind the scenes.
@mehedeesvlogs3421
5 жыл бұрын
How was your Bangladesh tour? Did you enjoy?
@dipaleeurmale1683
5 жыл бұрын
A tribute to those ground staff
@dolabanerjee8825
5 жыл бұрын
Sam Chui , you should watch videos of Josh Cahill. He also does awesome airlines videos like you.He travels small national flag carriers as well.
@lalautube
5 жыл бұрын
Keep going Sam. I'm from Hong Kong. Like your new role as this issue, hope to see more like this in other airlines.
@19brandon66
5 жыл бұрын
Sam...outstanding video. I had no idea that some airlines make this much effort in providing customer service.
Wow Sam, so this is considered as an exclusive view of how Air France crew works..
So proud of my national airline. Thanks so much Sam for going to Paris and show the quality service of Air France.
@HammieNL
5 жыл бұрын
Quality service? You mean when they do actually fly instead off strike nr.X?? :')
@FrankypankyV8
5 жыл бұрын
KLM is making the bucks... Air France just moves from strike to strike
@hainevidia8753
2 жыл бұрын
@@HammieNL #fun
@hainevidia8753
2 жыл бұрын
Same dude we have to be proud of our national airline no matter what they say
The Service Multiculturel of Air France is a class act. Bravo à tous les agents qui y travaillent!
@PaladinMagellan
4 жыл бұрын
On est sûrement les seuls fr de la chaine
@alanvonau278
4 жыл бұрын
@@PaladinMagellan Es-tu français?
@PaladinMagellan
4 жыл бұрын
@@alanvonau278 Oui
When that lady said "I'm so relieved to see a Chinese face!" You could see her worries melt away. That's service especially when people need it. Congratulations Air France I will be flying with you next and great work Sam!
Sam Chui is doing a great service to this world. Through his vlogs, we get to experience different cultures, different lives and so many more things... he is really making a positive impact on all the people he is meeting and his viewers on KZread. Thank you Sam, you’re the best!!! KEEP IT UP!!
@cobyexplanes
5 жыл бұрын
Couldn't agree more! If you’re a fan of Sams’s, I’ve got a hunch you’ll also enjoy these companion videos kzread.info/dash/bejne/amFhyM2Sf9veXZs.html
Really appreciate those ground staffs who are really sincerely willing to help those lost travllers.. imagine yourself in a foreign country with no one speaking the same language and willing to help you.. thank you you the support staffs & Air France! Cheers!
Hi Sam, Totally agree with you about the hardwork that the Multicultural Service Agents and ground crew that help immensely for passengers who have special needs. They are the unsung heros of the aviation industry. Well done of making this video in honouring them. Thank you
Sam!!! This, my man, is one of your MOST interesting films, a back-of-house tour of a flight-support team. I love it, and you chose such excellent AirFrance representatives. I loved seeing the assorted CDG terminals, especially the peripherals L and M. I enjoy the train traveling out to them for flights. Everything was so extremely well done. Thank you, and please pursue this model for other flight-related teams and things out-of-cabin. Cheers, our friend!
Just wow for the services of ground handling provided by Air France crew, wonderful people they have..God bless! Thanks for the video Sam!
this video was done SO BEAUTIFULLY!!! you are right, they do work the front lines and deserve so much appreciation! really, everyone in the aviation industry deserve appreciation and praise and i wish people could see how much these people actually put into the industry. thank you so much!
Being an ex ground services team, this video brings back so many memories and how much i missed it, thank you sam for your highlight on ground services team!
The way you make all your youtube videos is amazing. Loved it.
Sam, I love these behind the scenes videos you're making now. Keep them coming. AirFrance customer service is top notch!
There are two ways to do review an airline. Generally, people expect goods and bads about an airline. People already have an expectation of which airlines would receive good reviews and which ones would get bad reviews. But, it dawned on me after watching this video, that instead of spreading negative vibes all the time, why can't one talk about the good side of each airline and how they make an effort to achieve those. More often, there are really customer oriented agents working for every airline, and showcasing them brings the best of those airlines and not look at things negatively. Sam: Your videos spread positive vibes, and I love that. It is different than sugar-coating the bads, rather focus on highlighting the positives. Always does good and makes the viewer energetic as well. No wonder, I look for your reviews every day.
@cobyexplanes
5 жыл бұрын
Couldn’t agree more! If you’re a fan of these sorts of aviation videos, I strongly recommend this channel! kzread.info/dash/bejne/imiGuaV-g8yvZNI.html%EF%BB%BF
@odeiraoloap
5 жыл бұрын
That's a *good point,* though I contend that a trip report has to be *accurately capture what the vast majority of us will experience* when we actually board these airlines. Meaning boarding in Economy Class and not business or first class. For instance, trip reports make it appear that Malaysia Airlines has INCONSISTENT service in economy class (one report said the crew was rude, another said they were very attentive) though real flyers say it is generally positive. You can't really separate the positive vs negative aspects of an airline...
Thank you Sam for one of the most interesting and informative videos. I learned so much.
I would put this as amongst your best videos as well as a continuing trend to your showing much more behind the scenes. This is why you are number 1.
Wow.... Really nice and inspiring video Mr. Chui... Not just on flying keeping on touch but also at the ground with additional learning. Accomplished a job well done is beyond costumer service with love...🙂☺️🤗
Hi Sam! I really loved this perspective on the ground crew of Air France. I used to work for United Airlines in Chicago and I know first hand how important the ground crew is for keeping things working smoothly. It can be very challenging and they don't get the credit they very much deserve. It looked as if you had a lot of fun doing this video.
That was a great vlog!! Really enjoyed seeing behind the scenes
Wow such a great service. Thanks for sharing Sam. Wonderfull.
Sam, a very different video and really great to see the behind the scenes team that support customers.
This was different than the usual cabin service videos. Good change of pace :)
Air France, c'est les meilleurs. Thank you Sam.
@lairbussologue8703
5 жыл бұрын
Enfin un français lol
@riadriad1412
5 жыл бұрын
Ba Wei logique of course
@lairbussologue8703
5 жыл бұрын
Oui les français !!
Great work as always Sam. Keep it up mate. Love your videos.
Loved this Sam, super cool experience! Would love to see more like this from multiple airlines(Diff perspectives)
Thanks Sam, appreciate the time it takes you to make these videos for us all
Good video, shows the hard work behind the scenes and how airport staff struggles to make every passenger happy. Thank you Sam for this great video.
Love the behind the scenes activities & the multi-cultural dynamics. Great airport staff!!
Very nice video Sam! I enjoyed it a lot and I can see how much those people help us . Thanks again
this should be one of your best non-flight videos sam! Loving air france suddenly❤️💙
Wow Sam what an incredible video, loved to see their operation.
I Fly Air France. Personally experience this Service at CDG Airport.Good Service for transit passenger.
Cyril should be awarded for such warm welcome with lovely smile . I think he took the credit of the video
Very interesting video and very professional as always. Well done Sam.
I love that you’re exploring different angles of air travel. What a wonderful channel this has developed in to! Bernie in sydney
Very great video, Sam ! I hope you can make more videos featuring ground staff from different airlines in the future.
Hi Sam , Loved this video and especially having spent some time at CDG during my Saudia days, Great job AF Ground Team
😍😍this is so a nice view of an airline i love this kind of video !!
they do the task in very good manner. thumbs up Air France and Sam
Congratulations on 1 million subscribers Sam. Marvellous achievement for all your hard work you’ve put into your channel.
I have learned a lot. Excellent video. Love the 2E also. Very classy terminal
Hi Sam. I have followed you for a long time. This is one of your best vlogs. Did not know Air France has this facility and it needs more exposure which is precisely what you have done. Well done and keep up the great work 👍🏼
Great video! Hard work never goes unnoticed !
This is a perfect example of multiculturalism....people from different backgrounds working together. Perfect.
Very interesting and informative vlog..Air France is doing great in helping passengers..keep up the good work 👍
Sam, your videos cheer me up every time i watch them. I feel positive. Keep up the great work. Hope I meet you one day!
What a unique perspective of the daily operation of an airline.
Wow! This such a cool airline with great staff!
I still read the subtitles, even though I understand Chinese... 😭 me life!!! SO Mixed
Super interesting video, AF does take their work very seriously, keep the cool content coming.
Just watching at Paris CDG Terminal 2E!
... thank you, sure one of your best and most informative videos!
Nice hard work, keep it up Sam!!!!😋😋😋
Very nice video sam keep it up and God bless always
It's different compare to your other videos....but it's GREAT! Keep producing high quality aviation vlog like this Sam.
This was about " real people". Thank you for sharing " happy people" with us. Can we have more of this please.
Ah thankyou sam, you deliver a really good video
A big round of applause to all the ground staff who make so many things happen to ensure that travelers have a great flight experience. Bravo Air France and a special thank to Sam for showing us behind the scenes!
I realy love and appreciate this video. All the while i hv been wondering how this all work. Thank you
i love Air France airlines ♥ multi-cultural is the best part of this airlines.
@stevenhike8575
5 жыл бұрын
Did you love when AF445 crashed?
@lairbussologue8703
5 жыл бұрын
@@stevenhike8575 it isn't the company, it's the plane
@michellocci
5 жыл бұрын
Was 447 not 445
@stevenhike8575
5 жыл бұрын
445 was the replacement number of the doomed route@@michellocci
@stevenhike8575
5 жыл бұрын
The plane was mechanical fine it was the pilots, guess that falls under terrible company@@lairbussologue8703
Good job! Different from the other vidéos but as interesting. Congratulations !
Fascinating Sam, thanks !!!
Sam Chui, another great Blog. BRAVO!!
Great video Sam! hope to see you on a flight to Amman soon
Nice video Sam !... keep going doing this kind of videos... Regards from Chile, South America
EXCELLENT topic and job!!!
It's good to see Sam knows how to speak Chinese fluently! 😀
Very interesting and nice vlog, Sam !
Just Wow! Love all your videos.
very very nice video...thanks Mr Sam!
Great introduction video to those who might be on their first trip overseas relating airport boarding procedure
Hey Sam..top notch to you..yes, that's right front of house staff normally don't get the appreciation they deserve, although they are the one that make it happens!!! Salute to you for giving them credit in your videos..much awesomeness to come...always a die hard fan of aviation..sadly i am not in aviation business :-(
So much videos like this pleaseee!!
J’ai beaucoup aimé votre vidéo merci encore de faire des vidéo d’aussi bonne qualité pour moi en tant que grand fan de l’aviation et pour les autres spectateurs
@redfox8703
5 жыл бұрын
Enfin un français !!!
@EK-hj5de
5 жыл бұрын
On est trois français 😊
Great video Sam !
I like this video. Good job Sam.
wow this is beautiful, thank you Air France
I am very grateful to these persons. As you say, they are the invisible heroes of airports. :)
LOve this videos a lot..more pls.. stories about the face of the frontline air carrier
Very interesting video Sam!
@alphamalegold
5 жыл бұрын
Couldn’t agree more! If you’re a fan of Wendover’s airplane videos, I’ve got a hunch you’ll also enjoy these videos, too! kzread.info/dash/bejne/amFhyM2Sf9veXZs.html
Sam, i rarely comment but this video shown the working life of airport personals and there day to day duties, it was enjoyable, watching you interact in mandarin and japanese kanji was certainly interesting.
Very nice video. So interesting. Thanks.
终于有一个能看得懂的视频了
Love the video introduction 😂😂. Great video
Great Informative Video....
I LOOOOOOOOVED this video!!!
such a great video!
Hey Sam I like the video all the different people behind Air France✈✈🇫🇷☺😊
Not just flight reviews anymore but I like how you actually go behind the scenes with airlines it's interesting!
Thank you Sam for this review
Wow, Salute to Air France for providing this type of Service
This is new .. enjoyed thanks
I have never clicked that fast on KZread notification :0
@RobbieRobbie76
5 жыл бұрын
Captain Matius ha ha, vid is a little different to the title ;)
Awww .. C'est manifique et Merci beaucoup Air France ....👍
Nice behind the scenes video. I fly AF regularly. They are not the cheapest but they have a very experienced crew. Who understand what the passengers needs are. Let's call it the French Touch. You showed that well in your video.
Nice info Sam..😍😍
MORE GROUND CREW OPERATIONS PLEASE! FEEL LIKE THEY ARE UNDER APPRECIATED
Bonjour Sam Chui and Air France! I like the way you do this Multicultural Service at France Charles de Gaulle International!
This was really intresting!