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INEOS AsiaPac boss interview - part 1 of 4
#INEOS #INEOSAustralia #Grenadier
Part 1 of an interview with Justin Hoecvar, INEOS's AsiaPac boss:
00:00 initial deliveries & launch
04:37 social media
06:25 what has surprised you about the INEOS customers?
12:05 Justin's background
14:28 how are 4x4 owners different?
25:34 parts
26:52 trust
Part 2 • INEOS AsiaPac Boss int...
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This is Part 1 of 4. All parts are published to my Patreon before KZread, and Patreons also get to send me questions. I'm also scheduled to interview INEOS tech staff about 4x4 systems, so stay tuned for that. In the meantime, you can also watch: Grenadier Offroad Test kzread.info/dash/bejne/fYib19KbkrXMn8o.html Grenadier vs LC300 vs Patrol vs Defender (7-part series) kzread.info/dash/bejne/YnWGydGNnbnSo9Y.html Payload (featuring Grenadier) kzread.info/dash/bejne/oWyhspOrma6wp9Y.html LC300 Engineer Interview (Part 1 of 4) kzread.info/dash/bejne/dKGJrZlpormdgbQ.html
@mini_steve
3 ай бұрын
Are there any wiring diagrams from manufacturer yet? I know 2 people that are having electrical issues and nobody in the southern hemisphere has any type of factory diagrams. 1 customer has been without the vehicle for nearly 2 months for what seems to be a "small gremlin".
@stevegreen101
3 ай бұрын
@L2SFBC With regard to the comment I think you've made several times about manufacturer engagement via social media and Ineos being unique or a first then; I'd have to refer you to Lotus in the early 2000s engaging positively with Elise & Exige owners. Answering production, engineering & company issues/queries openly via various forums. They also used to turn up at owner events/drives. On notable occasions creating quite a stir with prototype cars never seen before.
@mini_steve
3 ай бұрын
@@stevegreen101 I'm cheering for the company and the Grenadier 100%, and I really hope they take those smug bustards at Toyota down a peg or 7. I do love a bit of competition from manufacturers. Ineos seem to have customers as a priority and that's amazing to see, they are just a bit slow (as to be expected) with wiring diagrams. In reference to Lotus, where are they now? Not in great position financially due to the reasons you just pointed out. I do love a Lotus though.
@L2SFBC
3 ай бұрын
That'll be covered in later parts, I did ask. Many of my Patreons have Grenadiers and I took their input for questions.
@L2SFBC
3 ай бұрын
I was not aware of that thanks, it predates my Lotus ownership.
Great interview Robert. Thank you Justin for your honesty.... I can only imagine the crazy time you and the network have had getting INEOS launched while us customers hungrily soak up the product as quickly as we can.
I love it. Relaxed, informative, open and honest. Coming up on 15,000 kms in 6 months on my Grenadier and thoroughly enjoying it. A couple of little issues along the the way but these are far outweighed by the fun and enjoyment factors.
I appreciate how Justin refers to the grenadier as a “Piece of Equipment.” It certainly is, and people rely their lives on specialty vehicles. Bravo! 👏 17:26
Looking forward to future parts! Good interview but the answers were the same old rhetoric. I have numerous warranty issues and an agent unable to fix them. Currently 3 weeks into a 4 week caravanning holiday with failed transfer case seals. Going to take a week to send new seals from Melbourne to Dubbo. Still think INEOS have their head in the sand.
Great interview with more to come. I just wish the U.S. counterpart was as forthcoming. Before delivery they had several Q&A videos, but after delivery, nothing. I think the early adopters deserve more information and be treated as partners in this grand experiment. Even if the answers aren't what we want to hear.
@L2SFBC
3 ай бұрын
It is very much to Justin's credit he engages like this, and it has gained him a lot of respect. I don't usually get access to such executives, it's not unknown, but it's rare.
@stevegreen101
3 ай бұрын
@@L2SFBCYes, he's a great spokesperson for the brand and I think his profile has reached out well beyond the regions he's responsible for.
Great interview. To the pessimists , well you guys would be fun at parties! Thoroughly enjoying the Grenadier experience , as an early adopter and professional optimist. No problems at all. Bloody great vehicles!
@L2SFBC
3 ай бұрын
Glad you enjoyed it!
@paultucker4923
3 ай бұрын
@@L2SFBC both of you are Professionals with a capital P. Respect!
Hey Mr. Hočevar, greetings from Slovenia 👍
Good informative interview, this should happen more often.
@L2SFBC
3 ай бұрын
Stay tuned...maybe I can persuade others to come on.
After listening to the comments about the steering I doubt we are going to see any future improvment , He all but aknowledged ther is a problem and then went on to justify Ineos decision . Whilst there have been many discussions about the steering among customes it is not bad but it could be a lot better . I understand the reasoning behind wanting to priortise off road capability I think they went just a bit to far . I was not comfortable with the way my Grenadier drove on sealed roads , it was not bad and it was not dangerous but not inspiring ,however I own a 1999 disco 2 td5 ,over 20 years old has a similar steering set up and with the and cenre diff lock operating is similar in its off road capabilities, but drives much better on the road and was my prefered drive over the Grenadier ( I live in a fairly remote area and a drive to get fuel or groceries ect is an 80km round trip on sealed roads ) until I had the Grenadier wheel aligned which brought both sides to the same setting and increased the castor to the max spec , a totaly different vehicle , now my go to drive , almost as good as the disco 2 .So I ask Ineos to listen to their customers and look at the steering as there is room for improvment
@L2SFBC
3 ай бұрын
I agree; there are plenty of vehicles out there with rack & pinion, live axles etc. Nobody complained about Land Rover steering in Discovery 2, classic RR etc, nor Nissan GU Patrol etc. However, one might argue that customer expectations are higher in 2024 than they were in 1994. Car companies typically justify whatever they have at the time; it's only with a revision that they ever admit there was a problem ("it was actually fine but you guys complained so we made it EVEN BETTER") so wait for the facelift :-)
Appreciate the conversation thanks and look forward to the remaining parts.. btw.. steering is fine, its not a track car. 😀
@L2SFBC
3 ай бұрын
I would love to take it on the track!
Transparency is a great thing from any company. I think everyone knows that this vehicle is a great 4x4 for a first build. There are some manufacturers that have several decades more experience that still fall way short of the Grenadier. They will learn, and get better (hopefully). Would I personally buy one right now? No. I dont want to carry 2-3 jerry cans of diesel on my roof, on a rear bar or inside the vehicle. Double the size of the tank, and they will sell more in Australia and Africa where these vehicles are actually engineered and made for.
@L2SFBC
3 ай бұрын
There is now a 68L tank from Brown Davis for the Grenadier. I kind of feel INEOS is wondering why, but if you only look at the plethora of long range ranks for 4x4s in the Australian market, and that there are multiple options for the more popular cars, it was always going to be a question for people. Europeans just don't get the need for it, same way the pro-EV people don't understand why anyone needs to drive more than 200km before a recharge.
@skyvoyager9291
3 ай бұрын
Long range tanks should have been a standard option with factory warranty. Built for a purpose? What really is the purpose?
Why didnt they stick with the original plan of offering a super base wagon for the states , something actually affordable & allowing the owner to build as they go ?
I’m surprised Ineos was surprised by the engagement. I’m still amazed at how little onboard fuel is able to be optioned. I have 180 litres as standard on a Prado 120. Surely long range fuel options should have been better. Is that a European focus on design?
@L2SFBC
3 ай бұрын
I think it is, yes. I have limited European offroad experience (UK, Italy) but from what I've seen their ranges are short and their trailers small, so why on earth would you ever need more than 500km of range? UK greenlanes are a few miles long and end at a pub. You could drive the entire length of the UK in a long day. Contrast that with Australia with much longer distances, and bigger trailers. I even need my long-range tank in the High Country if I'm doing a multi-day trip, let alone a desert crossing. The popularity of long-range tanks says something, as does the fact Toyota fit extra tanks to their 4x4s. However, INEOS design for the world not just Australia. It is a question I plan to ask when I get a chance.
@valije
3 ай бұрын
@@L2SFBC Not only short, but most of the time is illegal. Most unpaved tracks where I live are commonly owned by LOTS of land owners. They had to maintain the track by themselves and refrain from using it with bad weather just to not destroy it. Now, add a couple of cars that will rip it appart just to have fun... BUT I still think it is an oversight to not have an option of a bigger fuel tank because not all the world is North America or Europe.
@stevegreen101
3 ай бұрын
Yes, I'm almost shocked that someone like Justin Hocevar, who has put himself front and centre so much, has failed to understand who exactly the early adopters are. If he's off the ball on this one, then it just confirms how much the HQ bods responsible for CRM are missing the mark. And maybe explains why the very hard felt sentiment that Ineos are shirking on their commitment to provide access to 3D tech manuals is falling on deaf ears.
@cybermatstrikes7557
3 ай бұрын
@@L2SFBC agree but Sir Jim specifically mentioned Australia and South Africa as key markets, you’d think they asked why Toyota have 130-180 litres from factory in our markets as part of design/benchmarks. All the options, long range takes should be at the top of the list. Sticking fuel jerrycans on the roof is crazy.
@L2SFBC
3 ай бұрын
I've consistently seen this lack of understanding from Euro carmakers, INEOS is not unique. The Japanese, Toyota especially, seem to get it with what they can "landcrewness". I did a preview LC300 event months before official reveal under NDA, only six of us, and they talked extensively about long outback drives, corrugations, reliability etc etc. I came away really feeling those guys get it. That's why the LC300 has a lockable c/d, live rear axle, many other little features I went over in my LC300 video. I don't see that level of understanding anywhere else not even INEOS. Watch my LC300 engineer videos for more on that. I think Euro people consider unladen range; but add in a roofrack full of gear, towing a camper or van, and suddenly you're not cruising at an easy 9L/100km, it's more like 15 or 16 and then your 90L tank (usuable 75?) will disappear very, very quickly. We all know this, that's why we buy long range tanks, I've had them in all my 4x4s bar the first two.
There was one which burnt to the ground at Stockton. Interested to know what the cause was there.
Haha, He used the Above & Beyond Land Rover slogan!!!
I would love Ineos to honour my initial quote and my contract price! Still waiting for a response
@skyvoyager9291
3 ай бұрын
Agree. I’ve finally accumulated the amount to pay for it and😢 they raised the price. They got Luxury Tax exemption and then cashed in on it. Billionaires!
@peopleschamp7258
3 ай бұрын
Did you sign a contract and then walk away?
@mateverest8823
3 ай бұрын
@@peopleschamp7258 I live rural WA. I’d organised kids and work to make the trip up to Perth based of a date organised with the agent. After a week of back and forth between me and the agent and the agent with Ineos. Ineos said that’s now the final price. In short I went through and paid approx $4k more. I have redressed it and awaiting a Ineos response which I’m sure they’ll drag out if reply at all. That said at least you know with Ineos the contract ain’t worth the paper it’s on and you can pull out anytime
I had my name on the interest list. I couldn't get hold of one to test drive in Sydney. I sat in one on display in TJM and couldn't get comfortable with one leg up - bad back. I looked at the new Defender but ended up going for the 300. To be honest I was a tad disappointed they chose to build the thing in France. Having said that I bought a Japanese car. Previous cars were Disco 2 + 3 RR sport & Ranger.
@L2SFBC
3 ай бұрын
Why disappointed in France? They had a ready-made production line, all they needed, and time was tight.
@peopleschamp7258
3 ай бұрын
@L2SFBC but he was comfortable buying a vehicle in Slovakia but ended up in Japan. He probably wasn't aware that the factory Ineos purchased is one of the newest factories out there. Plus it also has the distinction of using the most robots for assembling.
@jerryfrench2981
3 ай бұрын
@@peopleschamp7258 Not so - the 3 previous LR vehicles I have owned were made in Solihull though I did end buying a 300 Sahara.
@jerryfrench2981
3 ай бұрын
@@L2SFBC Yep but they had promised that the much lorded replacement would be made in the UK. Maters not I suppose. Components from all over the world used but it would have been nice for Sir Jim to have contributed more to the UK's economy.
@peopleschamp7258
3 ай бұрын
@jerryfrench2981 the new defender is not made in the UK. It's made in Slovakia
Love to see the numbers on defender and discovery sales since ineos release in Australia. Ain't that what it was about. In the future love to see the numbers on jeeps when tradie tess has a kid with Marcia from marketing.
@L2SFBC
3 ай бұрын
Tradie Tess and Marcia from Marketing? Is this some sort of sitcom we've not heard of before?
@markelliott6105
3 ай бұрын
It may not impact those at all. Not many Ineos buyers would even consider a defender, let alone a Disco😊
@L2SFBC
3 ай бұрын
There are quite a few people offroading Defenders. Very few Discovery, and in fact Discovery is something of a sales failure. In my view it moved away from its niche and failed to find a new niche to land on. It was a great towcar/offroader/family wagon/touring wagon, class-leading in all four criteria and unsurpassed as a combination, but the D5 threw all that away and with it, the buyers. And it had nowhere else to go, it couldn't compete with BMWs on their turf for example.
@robertfranc2365
3 ай бұрын
I live in the noosa hinterland plumbing from noosa to brisbane north. Ive seen a significant up take on the ineos. Very strong defender old and new model following here and discovery particularly bris vegas holiday makers. A year ago i would see 1 ineos a week now i see several each day.
@stevegreen101
3 ай бұрын
1,300 sales in Australia, 1,800 in UK, @1,200 in Germany, 250 in France. All not figures to worry JLR; but I don't think the sales plan from Ineos ever was. Niche product, so just needs to fit in the gaps around other manufactuers and do it's own thing.
I hope the question of OBD access was raised? 🤞
@L2SFBC
3 ай бұрын
It was, that's later, I have written answers on the subject shared with my Patreons.
@stevegreen101
3 ай бұрын
@@L2SFBCWell looking forward to seeing what's said, especially as the first news coming out of the US seems to suggest that their vehicles have not been locked down when it's been reported that Australian vehicles have!
Handover and goodluck.
Justin mentions no catastrophic failures since launch - has he forgotten about the Stockton beach vehicle that was totally burnt out; or has that now been concluded to be the result of an owner induced fault?
@L2SFBC
3 ай бұрын
What was the fault with that vehicle? You can't call it a catastrophic failure on the part of INEOS unless it was an INEOS fault.
@stevegreen101
3 ай бұрын
Yes, isn't that what I've said? Just an opportunity to confirm the facts, at least from Ineos's viewpoint. The owner may or may not agree...
@MrTigger77777
3 ай бұрын
My front drive shaft came out and damaged coolant line which needed a tow (19th February) that was a catastrophic failure.
Parts availability and Toyota reliability, Eneos may just survive.
@stevegreen101
3 ай бұрын
I had to laugh at the thought of $10m in spare parts in the Melbourne warehouse. Going on Ineos retail prices that's 3 windscreens, 6 sets of spare keys and a few spare steel wheels.😉
Listen to U2 birds, chattering away about Toyota. Let’s not forget how many good old red blood Australians lost their lives fighting the jacks please nuts let’s not forget about them. God bless their souls the Japanese did bad things to them in the war and now you’re promoting the car company what kind of car people are you I’m a human being
@artandsoundsociety5419
Ай бұрын
😅
Too bad your philosophy of if you don’t have the part of funny, you’re taking it off another vehicle and giving it to the customer that standing in front of you well, I can tell you from experience your dealers who are dealing your trucks in United States do not have that philosophy and know nothing about four-wheel drives 99% of them don’t even know how to get the car into four-wheel-drive know nothing about trucks you’re opening up companies all of United States with people who have no idea about the green product and I just bought one of your cars and I’m down on my hands and knees hoping that nothing bad going to happen to it and it’s going to run fine but the mechanics don’t even know how to work on these cars at this point. it’s scary what is your thoughts on?
@L2SFBC
Ай бұрын
My thoughts are - I can't understand your point.
@artandsoundsociety5419
Ай бұрын
@@L2SFBC Here’s a point you might get or don’t get safer instance you’re driving one of your vehicles across United States in the middle of nowhere having a great time with your family and the cargo stranded who’s gonna work on your car nobody’s gonna touch that car with a 10 foot pole and that’s the point and you won’t see the point because you’re blind to the poor sap that’s gonna be broken down in the middle of nowhere while your dealerships can’t even fix the car is at the dealership figure the odds in us figure the odds of a state, not even near a dealership. No one‘s gonna touch that car What’s my point I’ll tell you my point you drive the car here in United States and busy streets and highways in a city. Even you’re gonna get pulled over for DWI because it’s gonna look like you’re drunk cause you’re all over the road. That’s the point this car is reckless. It’s all over the place a hummer 2006 had pinpoint precision turning 2006 man a car that is much more capable right now today then your truck 2006 H3 hummer I’m sure you don’t see my point from across the pond