INART ~ AFTERCARE: A CASE STUDY

Ойын-сауық

What happens when you buy an INART product from a third party reseller and something goes wrong? How do you sort it? Who do you contact?
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Пікірлер: 35

  • @theodorep.t.805
    @theodorep.t.8053 ай бұрын

    Hello again Shane. Great video and good thoughts. Wishing you a pleasant afternoon. ✌ P.S. And honesty was my only excuse (Thin Lizzy)

  • @OneSixthFigureFocus

    @OneSixthFigureFocus

    3 ай бұрын

    🤘🏼

  • @jaglallart
    @jaglallart3 ай бұрын

    Seen your channel for a while and finally subbed, really like your clarity and that you ask and answer a lot of questions which I feel get bypassed elsewhere. Continue the great vids!

  • @OneSixthFigureFocus

    @OneSixthFigureFocus

    3 ай бұрын

    Welcome aboard!

  • @tallonIV
    @tallonIV3 ай бұрын

    I have 2 figures pre-ordered from Inart. Aragorn and Paul Atreides. I'll talk to you in like 7 years when I get them to let you know what I think of them lmao

  • @OneSixthFigureFocus

    @OneSixthFigureFocus

    3 ай бұрын

    🤣🤣🤣 Hopefully it won’t take that long

  • @marcakins3373
    @marcakins33733 ай бұрын

    Thank you for discussing your experience and the process, keep up the great work n

  • @OneSixthFigureFocus

    @OneSixthFigureFocus

    3 ай бұрын

    Thanks mark

  • @jaykhaled_m
    @jaykhaled_m3 ай бұрын

    Oh man sorry to see the issues, luckily mine is all good and I do have a smirking sculpt, these two on your video look duplicate!

  • @OneSixthFigureFocus

    @OneSixthFigureFocus

    3 ай бұрын

    They are duplicates

  • @jaykhaled_m

    @jaykhaled_m

    3 ай бұрын

    @@OneSixthFigureFocus they did have a lot of hiccups on their first releases, hopefully Batman ain’t like that!

  • @OneSixthFigureFocus

    @OneSixthFigureFocus

    3 ай бұрын

    🤞🏼

  • @Thrawns_Office
    @Thrawns_Office3 ай бұрын

    Really enjoyed this chat 👌

  • @OneSixthFigureFocus

    @OneSixthFigureFocus

    3 ай бұрын

    Glad you enjoyed it

  • @lukechristian89
    @lukechristian893 ай бұрын

    Currently dealing with this now, my Pennywise came with a small spot of paint missing off the nose ( noticeable up close) and a scratched bit of paint where the headsculpt sits on the neck, the headsculpt was rolling around loose in the capsule when I unboxed it. I’ve followed up with the reseller multiple times who has stated they’ve reached out to the reseller in HK multiple times but I’ve had no luck after months of back and fourth.. InART really need to find away to support the customers at the end of the chain.. 🤦🏻‍♂️

  • @OneSixthFigureFocus

    @OneSixthFigureFocus

    3 ай бұрын

    I hope you get sorted. 👍🏼

  • @lukechristian89

    @lukechristian89

    3 ай бұрын

    @@OneSixthFigureFocus at this rate I doubt it 🤦🏻‍♂️ probably gonna have to attempt to touch it up myself. But doesn’t give me much faith for the other 3 inart figures I have on preorder if anything goes wrong. Atleast one of those is directly through Inart..

  • @lukechristian89

    @lukechristian89

    3 ай бұрын

    @@OneSixthFigureFocus messaged Inart and got a response, they’ve agreed to replace the damaged headsculpt and cover the shipping costs to the forwarding company, I just need to pay for shipping from the courier.. super happy with the outcome.

  • @dereksizemore
    @dereksizemore3 ай бұрын

    Sounds like lionrocktoysz is just going to fix the issue for you by themselves. Maybe they found a sculpt to buy, bought it and going to swap to end the issue.

  • @OneSixthFigureFocus

    @OneSixthFigureFocus

    3 ай бұрын

    Quite possibly. I have faith in them. 👍🏼 Hopefully INART provides the Lion Rock Toyz distributor with the replacement.

  • @BTEAR03
    @BTEAR033 ай бұрын

    Has anyone from the Uk had any issues with ToysWonderland, my inart Gamdalf has been dispatched but it is late and thr tracking number isnt working it is stuck at stage 1 (sender is preparing to send). I have now sent TW 4 emails in order to try and chase it up but they just dont reply

  • @OneSixthFigureFocus

    @OneSixthFigureFocus

    3 ай бұрын

    🤦 They are notorious for this. Positive you got a tracking number at least🤞🏼 Hope you get sorted. Did you buy on credit card? Cancel?

  • @BTEAR03

    @BTEAR03

    3 ай бұрын

    @@OneSixthFigureFocus yeah just my regular card, I am still holding out hope it is on the way, are they notorious for losing shipments?

  • @armacanqui

    @armacanqui

    3 ай бұрын

    No, they’re notorious for printing a label but the item(s) never moving. I’m stuck on the same boat as you with TW 😡

  • @Xman_supreme
    @Xman_supreme3 ай бұрын

    I would love to pick up the Joaquin Phoenix Joker set...but I'm actually shifting my direction a little bit. I just got a message from a custom Statue maker that I follow, and she's making another awesome Geisha X-Men character that I just gotta have with the other two that I've picked up. LOL I'm actually planning on canceling a few preorders and seeing what I might want to move out of my current roster to make room for more upcoming X-Men stuff.

  • @OneSixthFigureFocus

    @OneSixthFigureFocus

    3 ай бұрын

    Best of luck with the tough decisions Dave. Thanks for watching. 👍🏼

  • @Xman_supreme

    @Xman_supreme

    3 ай бұрын

    Thanks, I’m gonna need it lol

  • @OneSixthFigureFocus

    @OneSixthFigureFocus

    3 ай бұрын

    @@Xman_supreme ☘️

  • @jonyoung1768
    @jonyoung17683 ай бұрын

    When I got my Gandalf I had 2 moth holding hands and no right gripping hand TW sent a replacement hand with in a week I’m not saying use TW as I’ve been ripped off paying for Shang chi over a year ago

  • @OneSixthFigureFocus

    @OneSixthFigureFocus

    3 ай бұрын

    Glad you got sorted. I’m sure I will too. Lion Rock Toyz have never let me down before. The situation with the licensing makes things very though unfortunately.

  • @jimcollector
    @jimcollector3 ай бұрын

    Got my InArt joker from lion rock. Great service and they had it for a decent price as well. Luckily mine were fine. Interestingly I have the InArt pennywise and the heads now twist off and don’t use the glue to keep the head sculpts in place like they did with this release.

  • @OneSixthFigureFocus

    @OneSixthFigureFocus

    3 ай бұрын

    Very interesting regarding the twist off. Are they threaded? Glad you got sorted. I’m sure I will too. Lion Rock Toyz have never let me down before. The situation with the licensing makes things very though unfortunately.

  • @jimcollector

    @jimcollector

    3 ай бұрын

    @@OneSixthFigureFocus it has a peg system and you twist it a certain way to take it off the base. Didn’t realise it at first and almost damaged it thinking it was the same as Joker. And yes it would be good if InArt could get global distribution rights like with Dune. Hopefully any issues with the Paul figure should be a lot easier to deal with

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