That moan from the crowd when you had to call the company 😅. By the way, smart thermostats are overhyped anyway.

Catherine, while your house's infrastructure is, well, um..., crap, at least it saved you from the privacy invasion you get from many "smart house" home automation products, like Ring and Nest. There's ways to do home automation without the privacy violations, but you have to do your homework and be very picky about parts.