I wanted to buy a rolex for a long time. Travelled to 8 stores in 8 countries couldnt even get on a list. I had the money, got tired of the games and didnt want to pay a reseller. What a shame. I only wanted one watch to own and wear every day until I died. I got over trying and I will never buy one. Now I have a second hand omega. Its great. Probably wear it forever. It should have been a rokex but i stopped caring about it three yeats ago. Now I dont even look at the stores.

@kareemalmas7580

12 күн бұрын

Respect.

@matt_matt_matt6775

10 күн бұрын

What’s the most and least likely model to get first visit. I would love an Explorer. Not to look rich, but to look like an old school mountaineer 😂

@bangkokdangerous

3 күн бұрын

Why would you not buy a secondhand Rolex, but you would buy a secondhand Omega? The OMEGA reseller is good and a Rolex reseller is bad ?

@NotCommanderShepard

3 күн бұрын

So sad to hear you died. How did it happen?

@jasonh8043

2 күн бұрын

Feel the same way about Rolex. Bought a Seamaster about 6 months ago. Very happy with my purchase. Best to You & Yours.

I was thinking of applying for a sales position at Rolex. All I have to do is look arrogant, and say “it’s for display only” and “we have the Datejust and Yacht-Master II available” easy job.

@hawaiihardy7285

Ай бұрын

😂👌🏽

@AdenVo-dn6of

Ай бұрын

@@hawaiihardy7285I,m sick Hawaii hardy

@bikeman123

Ай бұрын

"You want fries with that?"

@idonjohnson6999

21 күн бұрын

Ha yes must be the easiest sales person job there is. You know, where you actually don't sell anything.

@solidstream13

11 күн бұрын

We have a two tone 31mm ladies date just.

You made some interesting statements. I have 3 Rolex watches, the first was used in 1991, (S/G Datejust) I bought from my first bonus. The next was new 2008 (Explorer II) and the 3rd (S/G Submariner) was new 2017. At those times it was walk in, know what I wanted, bought it, walked out with it. I did not have to finance because to me, if I have to finance a watch, I can't afford it. All were from different stores in 2 different countries. A 4th Rolex I bought for my wife (S/G Datejust with diamonds) last year, again, a different store. I bought a Speedmaster from them and we talked about getting a Rolex for my wife. It was clear to me they were checking us out and said I could put in an order for the watch. We went back a week later to get the Speedmaster bracelet adjusted, and I brought up about my order for my wife's watch. Lo and behold, they said "just a minute" and got it from out back. I love watches, I've never sold one, I buy them to keep. They are a reflection/reminder of an event in my life.

@hawaiihardy7285

19 күн бұрын

Awesome thank you for sharing

When people ask me why I bought such an expensive watch I tell them to each his own. Some people buy expensive motorcycles, cars, or other jewelry. I have always wanted a Rolex and bought my one and only sub mariner 25 years ago. Last year it quit working and I sent it in for its first ever service. Works as good as new now and the AD that was responsible for sending it in for service told me it’s now worth fives times what I paid for it. Not a bad investment in my eyes. Nothing else I own has appreciated like my Rolex. Won’t sell it ever but will pass it on to one of my children. I’m on the “list” supposedly for a new one but I don’t hold out hope that I will ever be called. Rolex is creating a false scarcity (lack of supply) issue with the watches to keep prices high. They wouldn’t do it if it wasn’t working for them. Same principle with diamonds. There is no true scarcity of diamonds. Just a highly controlled market by the diamond cartels. It’s all part of the “mystique” which we all buy into.

With social media, it has become increasingly difficult to maintain separate narratives for internal and external communications. Some companies have recognized this and ensure that their messages to customers and staff are consistent. However, if a company tells two different stories, social media makes it easy for these discrepancies to be exposed. It's problematic when staff are caught being transparent, revealing truths that contradict official statements. In today's digital age, companies that fail to align their internal and external communications risk their survival.

Hi, I’m enjoying this series of videos offering a view into the world of authorized dealers. Please keep the stories coming. 👍

@hawaiihardy7285

Ай бұрын

Thank you very much. Will do 🤙🏽

It’s so frustrating to be a fan of Rolex. I went into my AD three years ago for a submariner date and/or Daytona and after the three years was up, I still didn’t have one. The sales lady I initially met with never helped me and then retired. Now I’m told I have to start the whole process over again. I’ve never wanted to spend $15k+ more in my life. For the first time I’m considering moving away from the brand.

@rayneuy3273

Ай бұрын

Wow, three years is a long time.

@user-cx9bk3ym5n

Ай бұрын

Literally got a Wimbledon 41 jubilee from my AD 5 months after meeting them. After I bought that I waited 7 months went there to look at jewelry. Told the sales person I had the money in a special account for the blue two tone sub. 7 minutes after I left they called me back to sell me the watch.

@user-cx9bk3ym5n

Ай бұрын

Try going to a different ad , I had a terrible experience with one in Tampa Florida. Then moved to Colorado they hook it up out here!

@210033032

Ай бұрын

Spent 2 years on the wait list for my GMT Master 2 in Tulsa OK before I hit the call last November.

@avarmauk

Ай бұрын

It’s frustrating I know. It’s why so many are moving away from Rolex. I ended up buying my Pepsi from a grey market reseller and paid a hefty premium. I justified it because I got a huge bonus at work, but really it left a sour taste in my mouth. But it’s a treasured watch of mine and I’ll never part with it. I bought it around the birth of my son and one day it will be his. But 🤫 don’t tell him 😂 I also have two Tudors and I feel I’ll probably buy more Tudor and not Rolex in the future. They have a similar feel albeit inferior in quality, and but enjoy wearing them.

thank you for your honesty, great insight into the Rolex marketing machine

Thank you for sharing. I got my two Rolex watches back in the early 2000's, when you could still get a nice Rolex from an honest seller and forged a long life relationship. Day-Date and SS Submariner. I keep things simple as I'm not seeking validation.

Yeah…….. I’m a truck driver at the post office and I did not “wanna look rich” lol It’s people out here who just love to wear good and/or great quality watches, who treat themselves after certain successes, who are collectors. Not to take it there but as a black man from an urban area most of us aren’t left with homes, jewelry, furs, designer bags, shoot most of us don’t even have insurance policies. It’s definitely people who do it the right way.

Love the stories! Please share more! Got my first rolex from my AD last year and its been slightly over a year and waiting for my next piece!

I always enjoy hearing the inside info on how the business model works. I agree. Upper middle class are buying most of these watches.

I needed this video for the last bit “those wanting to look rich”. That put it in perspective for me - why do I really want this?

I bought my Sub Date 116610LN in 2012 at the grey market. Price was 14 % below retail. I think those times will come again sooner or later.

Thank you for sharing you experiences working for an AD. Very educational.

I have 5 Rolex..2 gifts from my parents: wedding and medical degree, other 3 got myself from same AD for life accomplishments. Before Covid hype, it was somewhat easy, the first Rolex 2009 parents got $700 discount,,, 😅.. still have the receipt. Strangely, now it seems more rewarding, more genuine, the waiting, the journey, the Internet scrolling of the time piece you want, then getting that call from AD… memory 💯.. for me, nothing else but the Crown for sentimental value. the high quality craftsmanship and timeless design is just unmatched. Continue to keep in touch with your AD, and be realistic with your request, be patient, you’ll get the call. Cheers! Great video.

@hawaiihardy7285

Ай бұрын

Awesome. Thanks for sharing

@yakumotatsuro4886

Ай бұрын

I always go gray market.

Great info. I am in the Kalākaua location every year on our annual vacation to Hawaii looking for my chance to purchase as Rolex. The sales person has mentioned a few of your points to me in the store so it’s funny hearing you say it. 1. Delivery dates 2. Moving inventory 3. No watch nicknames in the AD 4. 48 hrs to show up if you get a call.

Love the ending. Something I which I knew all along. Most people who buy these watches are the ones who can barely afford them. No different than departmental store employees saving up to buy a Louis Vuitton bag with their annual savings at the end of the year

Astonishing to hear they're paying so little in such an expensive area and doing that kind of volume. I work at an AD in a suburban area and sold just over $900k last year. I've been there 3 years and made just about $60k

@KaayJaay

Ай бұрын

Thanks for sharing

@tosinn364

Ай бұрын

No way you guys make 60k. That’s sounds so unbelievable

@bottomoftheglass

Ай бұрын

@@tosinn364 I know of a store 45min away that supposedly pays a bit more, but I'm currently less than 5min away from work. I like my schedule as well. It's not worth leaving. Also 60k where I live isn't a bad wage. My wife makes about the same and we're by no means loaded but we don't really worry about bills and have a comfortable life. This job just makes me look rich because I've got tens of thousands of dollars in jewelry, but most of that I got for free.

@VectorSearch

Ай бұрын

60k seems very low

@bottomoftheglass

Ай бұрын

@@VectorSearch The only other jewelry store in the general area that would be worth working at and pay more would be 45min away. I'm currently about 5min away and have a good schedule. It's not worth it. I'm in an area where that's a descent wage. My wife makes about the same, and we're by no means loaded but we don't worry about bills and live comfortably. The tens of thousands of dollars I've accumulated in jewelry make me look rich, but most of it was free.

Great Video! I watched your Part 1 video and decided to take your advice! Our 30th wedding anniversary was coming up and we decided to visit our local AD. It worked! I was offered a DateJust to purchase! I think the keys are to be a nice guy, be sincere with your intentions and treat your sales associate with respect. Thanks again for the fine video.

@hawaiihardy7285

Ай бұрын

Awesome thank you

Here in london 20 years ago it was mega easy, rolex's that were 5 years old would be stuck on a shelf and the premiums would be gone making the price way cheaper, fast forward to now some AD's even look at your CV to check if you are the real deal, its ridiculous

Exhibition are sold as brand new pieces as well and sometimes converted to walk in purchase pieces. Along with sometimes being allocated to fullfill request.

Thanks so much for sharing the information. I learned a lot. Cheers!

Aloha from the Netherlands! Thanks for your insight. As a half century long watch collector I can state you hit the bell. I collect for the movement, the complication or sheer simple quality. When I tell people I collect, 90% will ask the question “do you own a Rolex?” It is the myth around the brand that owning a Rolex means you’re rich. Not for nothing it is the most replicated brand.

@hawaiihardy7285

Ай бұрын

Thank you for sharing.

Thank you for sharing your experiences! Very helpful!

@hawaiihardy7285

Ай бұрын

My pleasure

That last comment about people not knowing how the watch works is really frustrating for those of out there who can't afford one yet, and really appreciate the craftsmanship of a Rolex. Of course there are other brands out there, but no one really does it like them.

Thanks very much for sharing your experiences! Very useful.

@hawaiihardy7285

Ай бұрын

My pleasure!

The stupidity of gameplay. Rolex loves to play games and we play into it. Meeting quotas? What do you mean meeting quotes? And then you turn around and say that they’re not able to sell the watches to the public? I feel sorry for the sales reps. And also for the public. I think that Rolex should be blackballed.

@idonjohnson6999

21 күн бұрын

But that's the whole thing. This is what makes people want a Rolex. Because if you manage to get one in the end, you are parts of "the chosen".

I waited over two years to get a Sprite GMT, I stopped in usually every month and tagged the AD a few times over the years. Don’t give a list of watches you want, find the watch you really really want and laser focus on that. I wear the Sprite every day, they are great quality watches and I use it every day.

@hawaiihardy7285

Ай бұрын

Awesome. Congratulations

Now in my '70's, lusted after the Presidential Day Date in the '1960's and loved the brand. I became a true horological fan during the Pandemic and became very interested in other brands, simply because Rolex was so difficult to get. In a way I'm thankful nature took me to other manufacturers with equal or better movements. Even revolutionary movements like GS spring drive! Fascinating Hobby.

Thank you so much for sharing your insights into Rolex ADs. There are lots of us wanna be customers with the cash waiting to buy a dream Rolex watch but we are getting increasingly frustrated with how they play games with us.

@sstanforddpt

27 күн бұрын

What would you suggest they do? It sucks I can't go buy what I want, but there's excessive demand that wasn't there 3 years ago.

Appreciate your honesty man! Interesting stuff.

@hawaiihardy7285

26 күн бұрын

Thanks for watching!

Top 1% don’t give a crap about Rolex. They buy Patek etc. look at the price point, almost anyone that makes decent money can save up for a Rolex if that’s what they wanted. Personally I never even looked into the brand until a friend dragged me into a store. Tried on a few of the sports models and began looking into the history of the brand and got interested. Ended up buying a Sub and GMT. I’m also interested in the explorer 2 one day. I’m far from wealthy and just like the watches. I’m also not someone who tries to look wealthy as I drive a modest car and live in a modest home.

@JTMarlin8

Ай бұрын

Plenty of the Top 1% buy Rolex. They just don't fight for stainless subs and GMTs.

Great videos, thanks braddah! 🤙🏼

Great example of 'you want what you can't have' Rolex does a fabulous job of creating demand through scarcity. Everything is perception. Love it

Mind you, there are a lot of butlers around the world who are wearing Rolex watches, just as a little Christmas gift from their bosses.

I must be an exception to the rule. I walked in to my local AD and had no purchase history. I talked to the salesperson and they asked why I was in the store. I told them that I had been saving up for years to buy my first Rolex. Walked out with my first luxury watch. Probably won’t be getting another one anytime soon, but I had no idea that it was THIS bad.

@hawaiihardy7285

29 күн бұрын

Congratulations

@cjsmith8319

29 күн бұрын

@@hawaiihardy7285 Thank you very much. I loved listening to your videos.

Thanks for the video it was very informative. I did go to an AD and talked with a rep and currently stay in touch with her. I have always seen and heard of the brand and now at 70 I'm able to afford the watch I want and I have the means, and so I am waiting for a Day Date that I want. I just purchased a Classic 1926 Tudor and love it and I may go back and get the 2024 Black Bay or GMT..from the rep I'm dealing with .

@hawaiihardy7285

Ай бұрын

Awesome thank you for sharing. Tudor is excellent. Good luck

Thanks for the insights & mahalo! As an enthusiast, I’ve been lucky enough to have been offered a few Rolex watches over the years, and they are incredible pieces, but the Rolex AD games are so frustrating. There’s so many other great brands out there like Omega, Grand Seiko, & JLC that can be purchased without the hassle. The past few years have me on the verge of moving on from Rolex for good. IMO, many of the AD’s out there have permanently damaged the brand’s reputation. Thanks again for the video!

@hawaiihardy7285

Ай бұрын

Thank you

Hi Hardy. Thank you very much for your empathy to all of us out here. I purchased a Yacht Master in a Certified Store in Mexico in 2001 for $7,000. Purchased one 36mm and one ladies at a Jared Jewelry in Florida, (they were closing the store). Paid $8,000 for the date just. As a fool I sold the Yacht and the Date Just for $5,500 and $6,500 respectively and later I realized I acted very foolishly. Now I am looking to buy one but.... I traveled to Singapore Shangi airport but missed the store.

@hawaiihardy7285

Ай бұрын

Thank you for sharing. Good luck

Value seems to be different from one person to another. You mentioned you had to quit for personal reasons. I pray that whatever that was has closure, peace and healing. Wow thanks for those amazing insights on your journey through the company.

@hawaiihardy7285

24 күн бұрын

Thank you 🙏🏼 😊

Was just in Vegas for a friend's B day. Walked into an AD on Sat morning as they unlocked the door and to my amazement a nice shiny Sky-Dweller in case for sale! I snagged it immediately.

@hawaiihardy7285

Ай бұрын

Lucky Saturday. Congratulations

@retiredslo

Ай бұрын

@@hawaiihardy7285 Appreciate the video. Don’t agree about the statement that top 1% don’t buy Rolex. They do, they just also buy AP and P. Or they don’t buy watches at all. But I’m in LA so everyone is showboating, even the 1% haha.

@hawaiihardy7285

Ай бұрын

@@retiredslo agree , yes of course in LA it’s different. Thank you 😊

@closer71

Ай бұрын

@@hawaiihardy7285 Its different in a LOT of places. Not just L.A. Look at Miami, Los Cabos, etc. Typical Americans never think about anything outside their own country. MOST of the Rolex watches in the world are located outside the United States...

@BLdontM

Ай бұрын

@@closer71 That's because the world revolves around the US and is the number 2 market for these things.

I've been waiting 3 years for a BLNR with a spend history of $25k. Went in last week and the saleswoman told me I'd have to wait 4 years because i was only added to 'the list' 1 month ago. I went in again a few days later and spoke to a different salesperson and they said that they refresh the lists from time to time but that doesnt mean I fall to the bottom of the list. I added the OP 36mm Tiffany to my list which i was told could take 6 months to a year. Hopefully get a call soon

Hawaii ADs may be different, but ADs in my area "encourage" you to buy gold/silver to move up the list. The commission on jewelry is much higher, usually like 6% Also, agree with you on middle class folks buying Rolex's. The richest people I know, folks that own their own businesses or run public companies all wear Apple watches oddly enough

I wonder how many people would buy Rolex if they knew they play these stupid games with consumers.

@georgen26

Ай бұрын

i left the brand a long time ago, put my name on a list for a few if they call they call. But purchases have moved to others.

@tm9184

Ай бұрын

@@georgen26 If only everyone did that.

@bradrohrs7748

Ай бұрын

I got a day date, Call me superficial, but I expected way more compliments on my watch than I got, it really doesn’t get noticed the way I thought it would.

@paulvon2378

Ай бұрын

I got fed up with my local AD B.S. and passed on Rolex. Mostly paying for the he names anyway

@georgen26

Ай бұрын

@@paulvon2378 agreed, wise minds think alike.

I was treated with borderline disrespect by an AD in Vancouver (guessing wrong nationality). While in Toronto I met with a lovely Rolex sales lady in an AD and 8 months later got a call from her for a gorgeous Skydweller. Flew in the next day and was treated like royalty in the store. As great as the SD is, I have a super new friend. Will never forget the wonderful experience in the Toronto.😀

@hawaiihardy7285

29 күн бұрын

Awesome, Congratulations

Thanks so much for the insider info, explains a lot about the whole process

@hawaiihardy7285

Ай бұрын

My pleasure!

Thanks for the video. I deal with many wealthy people in real estate and I would say almost most wear Rolexes with the occasional AP or Patek. Everyone buys Rolex…middle class, upper middle class and rich. They are timeless and appeal to everyone.

@hawaiihardy7285

Ай бұрын

Ok thanks. I could only share my experience at my location.

@ssing7113

Ай бұрын

Exactly. People thinking every class does this or that. There’s poor who wear them to the Uber wealthy… I mean some sell for $90k. That’s not an average joes watch. That’s a top baller who just wanted to to add to his collection I wish people who stop trying to categorize people. I’m rich and I buy rich ass things 😂. I know other rich people who buy target and ones who have 40 million yachts…. There is no one size fits all………….

Love these keep them coming !

@hawaiihardy7285

Ай бұрын

Thank you

thank you for your insight! I really enjoyed your video. I'm saving for my first piece. My question is - how much more available do you think the watches are now that prices have gone down?. what is your advice to get a 41 DJ two tone or a yachmaster steel and platinum with grey dial or a no date sub? Thank you!

@hawaiihardy7285

Ай бұрын

I heard inventory is way better now. Depends on where you live. DJ 41 and Sub no date should be available, Yachtmaster is very hard to get. Good luck

Eye opening. I went to my first dealer yesterday then saw this. The process you described is exactly what I went through. Bummer. I’m not a flipper. At least what I want is available online…

Thank you so much for the nice video! How often you think should I follow up with my sales in AD? Would twice a month be much? Or just a once a month? Thanks!

@hawaiihardy7285

Ай бұрын

Once a month is perfect. Good luck

Very interesting videos! I live in Canada and there are 3 Rolex ADs near me. They all sell other brands and jewelry. One of the ADs took my info down a couple of years ago on an iPad but never contacted me. At another AD I managed to buy a stainless steel Datejust with no purchase history 3 years ago. I then bought a pen and a women’s necklace. When I went back last year they offered me a Yachtmaster 40 blue dial which I bought. Both of these ADs told me it helps when you buy other brands and items. I think it also helps if you walk in wearing a nice watch as it can start a conversation with the sales rep and show you are a collector.

@hawaiihardy7285

Ай бұрын

Awesome congratulations. Thank you for sharing

@davyrao

Ай бұрын

they wont sell you rolex until you have spend some money on other things

@Greektourguide

Ай бұрын

@@davyraoa few years ago that wasn’t the case but now yes. When I bought my 1st Rolex you could walk in and buy a Datejust 41 or 36 and maybe a less desired two tone sports model

Very interesting! Do you think the long waittimes etc are authentic becuase they simply can't produce them fast enough. Or are they knowingly manipulating production to keep supply low?

@hawaiihardy7285

Ай бұрын

The latter. 🤫

The last thing you said will really stick with me. Middle class people are buying and aspiring to this brand. This is also consistent with the comments on your first video. The only thing affluent consumers really care about is differentiating themselves from the middle class. Even if that means not caring at all. Rolex is a middle class brand.

@g43654

Ай бұрын

Yup, it's affordable luxury. Rich people start out with Patek, VC, AP or Richard Mille.

@connerregan9481

Ай бұрын

Nothing wrong with being middle-class. Middle-class in America can mean that you are very successful.

@bikeman123

Ай бұрын

That's why the rich waste their money on RM.

@UrbanEric

27 күн бұрын

@@g43654 Real rich people buy books, stocks, and rental properties and drive 10 year old cars. Nothing you would ever notice. People trying to look rich buy watches or jewelry.

@Tchild2

10 күн бұрын

@@g43654 Wealthy people also wear Rolex.

Total honesty from inside the Crown! Much appreciated. Out of curiosity, what does the Account Manager that works for Rolex earn annually? Since the watches literally sell themselves, what is the Account Manager's responsibilities working for Rolex?

@hawaiihardy7285

Ай бұрын

Average salary for account managers was 150-175k annually. They would visit frequently, inspect the stores and share training time , new release Information and promotions.

Love this content, I'd love to see if you have any tips on how prospective clients can stand out. I really just want one piece as a family heirloom, but have no history with the local AD. Definitely get the sense that the sales folks are tired, and it really sucks as a customer having to try and sell yourself every time you walk through the door. I'm sure the sales folks at the AD feel the same. Would love to know if you could shed light on this topic!

@hawaiihardy7285

Ай бұрын

I heard the market is Changing for the better for first time buyers. Depending on your location try Ben Bridge or Airport Locations . If you come in the door and genuinely tell them it’s your dream to own a family heirloom, they will take the time and sit down with you and take your seriously. Compliment the staff, the store , say positive things about Rolex and don’t act pushy and upset , that should work. Good luck .

Thank you for sharing these video. Incredibly helpful and insightful. It's like Glassdoor for consumers!

@hawaiihardy7285

27 күн бұрын

Glad it was helpful!

I was born and raised on Oahu our family were family friends with a local AD and my Father was heavy into Rolex this was in the early 80's into the 90's back then blank papers were the norm and a stainless Daytona was under 3,500 in 88 simpler times. Back then the Japanese tourists wanted every Rolex they could get.

I am curious if you know, but is there one database for rolex that has all the information of all clients or is every rolex store have their separate information and it is kept private? For example if i went to one AD and told them xyz, then I go to another rolex AD will they have all that information in their database or will they have no record of me? Thanks! Also love your videos!

@hawaiihardy7285

Ай бұрын

Actually each AD has their own database. So for instance Ben Bridge didn’t know what happened at Bucherer.

Thanks for posting this follow-up - while you provide a lot of great information I think the best tip I heard was when you described the typical Rolex buyer - someone who really isn’t that rich but wants to impress his friends and look rich. This is what makes Rolex so popular - sure it’s a good watch but is it really so much better than other brands? Safe to say it isn’t, but that doesn’t matter to the typical Rolex buyer who doesn’t know anything about movements or to how operate or take care of his watch. He just cares about his rich he looks with it.

@hawaiihardy7285

22 күн бұрын

Thank you

super interesting, thx for sharing.

It's a silly game to play to get high-end watches. I don't play it as I'd rather spend time more effectively. However, thanks to the little market you can usually make money when you want to sell a unit later. That's definitely a plus!

First time listening to your KZread channels.👍🏻

@hawaiihardy7285

Ай бұрын

Thank you

Hermes does the same, they want to control the customer. You have to go to the store, cant call and check inventory.

Appreciate this video. I live on kaua'i and just visited the waikiki rolex store and got put on a wait list for a batman. Did i make a mistake? Curious what you think

@hawaiihardy7285

Ай бұрын

Not at all, can't hurt. Also, if you have a chance try Ben-bridge at Ala Moana. Good luck

I don't want to look rich. I just think Rolex watches are so easy to wear, have a rich history, fun, sparkly, durable and precisely made, which tickle my OCD brain all the right ways. JLC is my other favourite brand.

@h-lover7158

Ай бұрын

Totally agree. And let's not forget about the excellent quality. Have my watch for over 20 years and never had it serviced 😅

@petewilson2314

Ай бұрын

For me it's about the never ending goal of excellence and quality

could you elaborate a bit more around the content of the shipments please? did they contain a mix of various kinds of watches? for example, how many hot pieces did you receive a month roughly? thanks

@hawaiihardy7285

Ай бұрын

Yes every week we get a mix of different models. Mostly Datejust and Submariner. Once a Month we got the hot models like Daytona, GMT, like Sprite and Batman, and some Day Date. Good luck

Great follow up. Thank you. I am actually on my way to hopefully get another piece in Hong Kong or Japan. Got lucky twice last time just by being nice and normal.

@hawaiihardy7285

Ай бұрын

Good luck!

Here are my questions: do you get any discount working as a Rolex representative, especially as an assistant manager? Any perks? Can you buy a watch you have been allocated to sell? Who decides which watches you have to sell (from a shipment, does the store manager hands out watches in random)? How do you decide which client to call? Do you have to ask for approval on every sale, even though you have been allocated that watch to sell?

@hawaiihardy7285

Ай бұрын

Yes there is an employee discount, however you have to be employed with Rolex for 1 year . I only worked 8 months so I didn’t qualify. Once you passed your 1 year you can put in an order for your favorite Rolex, but then still have to a wait a few more months to get it . Inventory cokes from Rolex , we don’t have major influence of what comes in . However we can order a few special request watches for vip clients . Takes a wile to get them . Approvals get pre screened by the Manager and Then presented to the District manager for final approval. We have so many potential clients that we always sell what little inventory comes in . Good luck

Kudos - really great content that no one else has the courage to share online. Rolex has become a truly disrespectful company.

We’re going to Hawaii August, I’ll try to go on the days you’ve said and see if there are available watches to buy. Crossing my fingers

@hawaiihardy7285

Ай бұрын

Good luck

Thank you for sharing the information. It was professional, easy to understand, and your honesty is impressive.

@hawaiihardy7285

Ай бұрын

I appreciate that!

@RootRoot-dp2em

Ай бұрын

@@hawaiihardy7285 How do I get in touch with you?

Great video!!! Thanks for sharing, you have a new subscriber 👌

@hawaiihardy7285

Ай бұрын

Awesome, thank you!

I would disagree about the characterization of who buys/owns Rolex - however it’s perhaps more subtle. To someone fairly wealthy - a $10k submariner is not a big deal - but they may still like the watch because it is rugged, and attractive. And it will last a very long time and can be passed down from one generation to the next. To someone making $200k a year, that same submariner will be a huge status symbol. The rich person can afford a Nautilus or a Royal Oak - which are generally much more refined than Rolex - but less recognizable to most people. But if I’m just going to a bar with my mates or taking kids to playground, I’d probably rather wear the sub or a g-shock, regardless how much money I have. Not trying to impress anyone. Not everything is about displaying your wealth. Believe it or not, some people prefer to NOT display their wealth.

I called ahead nearly 3 months in advance a couple years ago, and Alberto at the Whaler's Village store hooked me up while he still there! It made my vacation. Who did you sell stainless Daytonas to?

@hawaiihardy7285

Ай бұрын

Awesome, Alberto is amazing, he actually got promoted and transferred to California.

Great revealing video, thanks!

@hawaiihardy7285

Ай бұрын

Thank you for watching.

Are the rules the same for overseas Rolex stores? Rolex Cebu City told me they get only get deliveries from January thru June, and inventory gets sold quickly

@hawaiihardy7285

Ай бұрын

I am not sure about international dealers . But I know Rolex sends inventory all year . I cant believe it’s only January thru June.

No bundling deals? I think that would make you unique in the industry!

Cool video series. I bought my Sub in 2018, Etihad Towers location in Abu Dhabi. I was celebrating a professional achievement. I waited about 4 months to get it. I like the Sub because it looks like million other watches to the general public. Now and then someone with a good eye will comment “nice watch”. But it’s a generally understated piece. No regrets.

@hawaiihardy7285

15 күн бұрын

Congratulations, thank you for sharing.

Thanks for the tips! One question please : when you get the call and come to the shop, can you use multiple credit cards , or you have to pay the whole price with only one card ?

@hawaiihardy7285

Ай бұрын

Sure, no problem, multiple cards is no problem at all. Good luck

@Traveljournalist

Ай бұрын

@@hawaiihardy7285 thank you !

Amazing insight mate. What would your advice be for a genuine watch enthusiast, looking to get his first Rolex? I recently acquired the Bel Canto by Christopher Ward, I love the watch. Naturally, I'd love a no date Submariner or a GMT Master II. How would you recommend I go about it? I'd be looking to obtain the watch to retain and cherish it, but I don't want to jump through ridiculous hoops. Cheers. :)

@hawaiihardy7285

Ай бұрын

Depends on where you live . We used to get many Submariners. Especially a no date should be easy to get . Bob’s watches online is actually a reputable company. Ben Bridge in the US has more inventory now and the market overall has changed for the better. Good luck .

Interesting thanks for sharing

@hawaiihardy7285

27 күн бұрын

You are very welcome

Do you think that the Date Just is difficult to get or would I have to wait until “stock” becomes available? I’m new to the brand I just love that watch

@hawaiihardy7285

22 күн бұрын

Datejust was the easiest watch to get at our location. Keep trying - good luck

Thank you for the info. Is it required to leave a deposit if they don’t have your watch? If so, how much?

@hawaiihardy7285

Ай бұрын

No we don’t take deposits on watches not in inventory. Thank you

So the salesperson only makes $100 on a $13,000 watch? That’s crazy

@michaellau2544

Ай бұрын

Crazy right? Very mean for such a rich charitable company like Rolex

@MacroFactors

16 күн бұрын

Because they work so hard to make the sale? They have to make one phone call and swipe a credit card. It's a tough job, but somebody has to do it.... LOL

Great insight! I’ve been on my AD list for a Submariner for over 2 years with monthly checkins with the salesman and keep getting the “hopefully later this year” regarding the status. Am I low on his priority list? I’ve purchased about $15K in watches from other brands in the past two years so they know I’m a serious buyer. Thanks again!

@hawaiihardy7285

28 күн бұрын

That sounds way too long for a Submariner. Especially since you have a purchase history. We would get Submariners weekly . Keep trying , good luck

Great insight, thank you. I agree with everything you said except for the fact that people only buy them to look rich. Not true at all, i tell people my rolex is fake because i don't want them to think i have money 😅

Question from one Hawaii local to another - how much of your business was local and how much was tourist traffic? And since spend history is a factor, how would a tourist be able to scoop up a Rolex, aside from being at the right place at the right time as mentioned in your video? Is there some kind of spend history database of customers shared by ADs?

@hawaiihardy7285

Ай бұрын

It was 60% tourists and 40% locals . We always tried hard to take care of our kamaaina at our Maui store . Go say Hi , talk story . The market has changed for the better , your chances are good to get one . Good luck

@hawaiihardy7285

Ай бұрын

Also our clients owned timeshare, so they would come twice a year and build up their purchase history.

Some mainland perspective: Locally (Bay Area) none of the ADs (Rolex Boutiques only) here offer their SAs commission, they're all just salaried. Depending on the AD, if you say "no" to a watch, you're not blacklisted. A friend of mine has declined a watch 4 times and is still in good graces. Overall, I would guess that ADs in touristy areas (like Wailea and Waikiki) probably have the most annoying clientele, since many folks only know the brand and not the watches. Their expectations are not in line with reality and that gets them upset.

@hawaiihardy7285

Ай бұрын

Well said, thank you

Top 1% does not wear Rolex. Definitely true. Same with all conspicuous "luxury" brands.

@g43654

Ай бұрын

I'm sure they do, but never in public since most of their watches are 6 figures at least.

Its counterintuitive that you mention the stress of having to meet a quota for Rolex sales. That only occurs if you have a product you have to push and convince people to buy. If an AD puts their whole shipment up for sale it would sell within hours. No haggle or hassle from buyers, all at MSRP. And you can still do your due diligence of ruling out flippers, red flaggers, one watch per customer, etc. Also, if there is no commission to sell Rolexes, then what's the incentive from customer service reps? That brings me back to the conclusion that there's something else, some other motivation to make purchasing difficult. I dunno.

@closer71

Ай бұрын

Not every watch has the same demand. Ladies models and Platinum Daytonas with diamond bezels and dials don't sell like Submariners, GMTs, and Datejusts. Stainless steel sports models are the most sought after and yet represent only a tiny fraction of the total annual output from Rolex.

Thoughts on buying a Tudor instead? I like some of the models. They are affordable and attainable.

@hawaiihardy7285

22 күн бұрын

Yes go for it ! Tudor is amazing! Great value- great brand

@MrHav1k

19 күн бұрын

Tudor is what Rolex used to be. Both affordability and now design wise. Go for it!!

Please do more inside scoops as a ex-Rolex salesman. Very intriguing 🤔

I used to feel lucky to get a Rolex at retail. I now buy much cheaper watches that I enjoy even more because they’re less stressful to obtain and afford.

this is why i never bother with rolex ADs, it's humiliating. buying from flippers and paying 50-100% over retails is fine, what matters i'm treated like a human being for my cash. i'm dropping 50k, i won't beg for a product. i expect respect and service. and i don't need a poorly paid service sales person to be my friend. nothing personal.

Hold on!! The Paul Newman Daytona was supplied brand new by Rolex to sell? Rolex still keep inventory of these? Or was it part of CPO?

@hawaiihardy7285

Ай бұрын

Certified pre owned

WOW! Servers in restaurants typically make $40 in tips per hour not including the hourly wages.

When you have to sell fifteen watches per week, why even have multiple people at that store? Open it two and a half hours per day: One hour per customer who comes to pick up their watch, half an hour for interested people. One person can work that until Rolex is no longer popular.

Good information