Came for the rant, stayed for the moose cushions.

@NexJen

4 жыл бұрын

Woooo

@catznmellonz5803

4 жыл бұрын

NexJen lol

@dazaidazaii

4 жыл бұрын

devious pudding , its true

@gunsinajar3698

4 жыл бұрын

Lol 😂

@izabelregina7261

4 жыл бұрын

1k like hahaha

Remember the much simpler times of $20 lps houses and $40 Barbie dream houses 😌

@aLiCe-ex4rh

4 жыл бұрын

The Meshcats yessss FAMMMM

@MarshiiNiakilo

4 жыл бұрын

Yes

@cherryg2537

4 жыл бұрын

Even then my mom would tell me it was too much for a present. But the rule has always been that she spends the same amount of money on my sister and I for Christmas.

@ThatFangurlTho

4 жыл бұрын

Oof, childhood me’s best Christmas.

@alexaheadrick4174

4 жыл бұрын

Lps 😭😭😭 my childhood

That is ridiculous. It’s things like this that make me angry. 400 dollars can buy a lot. What a waste. I’m so sorry.

@elaine647

4 жыл бұрын

Brooke exactly, that’s literally TWO car payments for a broken dollhouse! My online college course was half that much!

@babybunny3854

4 жыл бұрын

Brooke 400 could buy my family 4 months of groceries lmao

@Gandy2

4 жыл бұрын

Airpods

@ChilledCharms

4 жыл бұрын

You can buy so many things rather than a broken doll house that was a fortune. Their quality has seriously gone down.

@brooke2539

4 жыл бұрын

Paigeythepigeon _ shoot, I’m 19 and I’m in college. But that’s a chunk of tuition money right there! 400 dollars is also several video games which can yield HUNDREDS of hours of entertainment(at minimum minus replay value). I have no clue what this company was thinking pricing a dollhouse that high. I will certainly not be buying something that expensive for my future kids if they’re not getting at least 100-200 hours out of it. And that amount of time is on the low end for that sort of price.

I’ve purchased electric toothbrushes with a longer warranty than that. This is just ridiculous.

@Just1Nora

4 жыл бұрын

Powered by regular disposable batteries too. And that thing was like $10-$12(US)!

@lilygunderson8637

4 жыл бұрын

that is crazy

@Kelvin5378

4 жыл бұрын

My local thriftstore gives you 1 year warranty on their USED electronics... Well it's a thrift store so of course it is gonna be used but still 1 year warranty on a used item

@Monie71793

3 жыл бұрын

😩💀💀

Really MGA? Fix your crap! At $400+ dollars in Canada and $200+ in the USA....you should offer a better warranty!!!!!! Even a 200$ laptop gets a year warranty lol...heck even my remote control is under longer warranty then this 🤣😂

@NexJen

4 жыл бұрын

Hahahhaha right!!!?

@noon6064

4 жыл бұрын

Little Crafty Kitty It's just terrible! 😂

@sammarion8423

4 жыл бұрын

Yeah, the fact that people these days think they can just give us crap and we won't get somewhat upset is infuriating.

@Starrlight.7

4 жыл бұрын

Omg MGA Is crap when it comes to sending the toys that are not defected

@balibeachwear9124

4 жыл бұрын

Little Crafty Kitty I wonder if this lovely vlogger that got a ton of viewers watching her video, and MGA just simply said “no” to her, imagine how if “us” who nobody, wanna claim the warranty 🤷🏽‍♀️they probably not even read our email.

Reminds me of the Full House episode where Michelle got a crappy toy from a company, Joey called them and got pretty much the same response from the toy company. "They could at least pretend to care!" -Joey

@HelIoBea

4 жыл бұрын

YES!

A 30 day warranty on a $400 product is absurd though, most products have a year long warranty. Especially at the holidays, there will be some disappointed kids.

@lolar7707

3 жыл бұрын

yeah especially during the holidays because kids may get the same present from different family.

@clarissakluth920

2 жыл бұрын

👎😒😡😠👎

Remember when MGA actually cared about their products’ quality, back in the Bratz days?

@H3artCloud

4 жыл бұрын

Em G yup I do

@Lolas_dollies

4 жыл бұрын

Well omg dolls are very high quality for the price tag the only thing I can think of is bad is the quality control they really need to improve on it but other than that each doll is beautiful and detailed

@flflaw1730

4 жыл бұрын

Half of these comments are Karen’s lols are a great toy she needs to check out Barbie cause that’s where the real problems are at like wtf it’s like she’s trying to run mga out of business

@rileypower5650

4 жыл бұрын

Hey at least Mattel checks there products, MGA just through it in the box. And stop bullying jen she hasn't done anything wrong. She just tells us what we need to know about products. Also none of us are Karen's Mgas products have gone down in control and are not a reliable company. And there prices are very expensive for what they are😠. Sorry for ranting I hope you have a nice day😀😊

@kittenmimi5326

3 жыл бұрын

@Niley's Life safety... maybe???? they got overpriced toxic 'bath bombs' that you cannot use as bathbombs because it's toxic

LOLs are mass produced cheaply and poorly, than sold for way more than it costs to make. I makes me so mad that they don't even hold up their warranty with people 😡.

@kittenmimi5326

4 жыл бұрын

It costs so much but they can't even get simple shit like painting the lipstick on the actual lip of the doll right

@radlee974

4 жыл бұрын

Right?! I’m certainly no toy expert, but LOLs always seemed to be more “dollar store quality” than anything else.

@kittenmimi5326

4 жыл бұрын

@@carlykent7140 aren't nikes good quality? No?

@kittenmimi5326

4 жыл бұрын

@@carlykent7140 I never had nikes so I never knew... damn ;-;

@hazlebazel7555

4 жыл бұрын

In Ireland hair goals cost £16

I really appreciate the fact that you are holding the company accountable for this. Everytime you review an LOL product you mention defects, and it's normally a rare thing in your reviews. They really don't care about making quality products. I'm glad you got everything resolved to be able to give your daughter a defect-free present.

@Palitato

4 жыл бұрын

The LOL toys have always weirded me out, tbh. The clothing on the smaller ones seems wildly inappropriate, and the crazy underwear on the newer OMG dolls is.... well. OMG. Like, I hate to use the word "slutty" because everyone can live their life how they want, I don't judge. But that's what these dolls bring to mind. The late 1990s, early 2000s image of a "slutty" girl. Mid riff shirts, tiny skirts, needing the toys to be naked for the color change stuff (otherwise you ruin clothes).... they've just... seemed overly sexualized, when there's zero reason for it.

@just4craftsngiggles454

4 жыл бұрын

Palitato this I 1,000 percent agree with I skip over most of their reviews because of those very reasons kids like to mimic and that’s one brand and styling my children will not get to mimic they would never get to leave the house looking like some of those dolls

@choccymilk8491

4 жыл бұрын

Palitato I totally agree! LOL could fix everything buy just. Giving kids the choice of multiple pieces of clothing for their dolls, so they’re not constantly pushing that “slutty” look into kids. I don’t think I’d mind if they gave kids a choice, because then it’s up to the kid on what they think is good fashion, but as it is now it feels really gross and kind of manipulative

@SnazzJaz

4 жыл бұрын

@@Palitato How do I share a comment thread? Because this is EVERYTHING that I've been thinking about ever since I bought (and returned) an LOL OMG doll

@jeanieschmidt3781

4 жыл бұрын

@@Palitato I call them Hootchie Babies. Sexualized infants.... WTF?!

Shout out to Toys R' Us for taking back a toy, that really wasn't their responsibility too. It's sounds like too me, they KNOW they have quality control issues, & as much as they "pride" themselves on not having faulty products. They do it on purpose for entrapment. Because why else would you release an obvious toy for Christmas, & a pricey one at that. & give a barely there warranty? They know what they are doing, & it's not for customer satisfaction. It's greed

@SimoneOconnell

4 жыл бұрын

actually the first place i take a item back to is the shop i got it from.in uk i expect the shop to deal with the situation ,In uk the shop deals with it you take the item in and either a refund gift vouchers or exchange.up to 30 days.at christmas its normally 2 months starting middle of november right through to middle of january for returns.

@shoshie.rosenblatt

3 жыл бұрын

cool.stuff

I’m trying to wrap my head around a 400 dollar playset... for mini dolls... I remember the monster high playset being WAY cooler and bigger for a quarter of the price!

@charlottethatcher5563

4 жыл бұрын

When I was about 7 I got the Barbie Dream House (The one with the two elevators and instead of a garage a walk-in closet) for Christmas. I didn't know at the time, but I'm pretty sure it was like $100-150 (US dollars) (I think it was closer to $100) It was huge, came with *SO MANY* little accessories (silverware, decorations, SO MUCH FOOD, etc.) and 6 years later EVERYTHING still functions! The elevator runs smoothly, none of the plastic hangers are broken, The little TV still functions... the only think I can think of that is broken is the shower door but that was my fault. It was SO much bigger and better quality than this! I may be biased, but I really prefer Mattel to other companies. Not to say that there aren't some flaws, but compared to this!! Mattel looks flawless!

@itsjorgeroblox1779

4 жыл бұрын

It was all plastic too with no lights or other features

@newbielooby1757

3 жыл бұрын

i mean... the monster high deluxe high school retail for 129.99$USD/299.99CAD which is kinda overpriced considering it’s made out of cheap plastic and it almost comes with no accessories whatsoever... yikes... 🤷🏼‍♀️

@newbielooby1757

3 жыл бұрын

@Charlotte Thatcher of course, EVERY toy company had their charm back in the late 00’s... but that’s not the case with mattel these days... you just gotta admit that mattel is definitely one of the worst toys companies at this moment...

@itsjorgeroblox1779

3 жыл бұрын

It didn't have lights

I've honestly not been super impressed by LOL products in general. They're cute for about 5 minutes and then you start noticing the terrible quality.

@haylnanna5575

4 жыл бұрын

It's a shame because the whole concept of the LOL brand is fun and colorful and asthetically pleasing but why must they suck so badly in executing the quality of the product? Not to mention the unnecessary product waste and occasional bad product ideas with clothing, accessories, and doll house furniture.

@swantjefoolcan9650

4 жыл бұрын

I bought one from the glitter collection when a store near me (Germany) finally got any LOLs ins stock. I was happy about the doll for like 2 Days. Now I just regret spending so much money on that crap

@bubblesaur10

4 жыл бұрын

TJ Hartman they seem like they would be cute for customising but thats all really :/

Hi! I had an extremely similar experience, not with this specific product by L.O.L. but the bus toy. I had bought it for my niece for her 10th birthday only to receive a call of her crying because there was so much wrong, broken, or just not functional. I greatly appreciate your honest reviews so that I can hopefully not make the same blind mistake. And as an add on, the company refused to send a replacement nor the store I bought it from despite it being well within the return date. As I said before, I am extremely grateful for your reviews. I was planning on buying this doll house, but now I am more unsure and will be sure to look extremely closer at the product and read reviews from the retailer. If you have any more L.O.L. product updates in the future, even if it's not reviewing their toys, please do share! You are a highly trusted source for an honest opinion. Thank you for the content you provide, you gave saved many of us from experiencing false reviews and Such.

@NexJen

4 жыл бұрын

Oh no, I'm sorry to hear about your niece😰 I'm am glad you enjoy my content and find it informative, that is my goal at the end of the day. Thank you so much for your kind words.

@LanaSlayRey

4 жыл бұрын

I am so sorry for you and your niece. Hopefully you guys have a good Christmas

@ashthegoldentrash

4 жыл бұрын

@@LanaSlayRey Thank you!

@ashthegoldentrash

4 жыл бұрын

@@NexJen Thank you!

@DoveJS

4 жыл бұрын

I would honestly recommend looking at other dollhouses instead. Absolutely do research, look closely, and read reviews for those as well, but most dollhouses are closer to $100-150 US dollars, with much smaller ones being in the range of $30-60 US dollars. You might have to find them online and order now but at least then if something goes wrong, it hopefully won't be as drastic. If she really loves LOL and wants that most of all, you could buy one or two of the LOL furniture sets to go with it or maybe some blind balls/other LOL options of your choice and that still might be cheaper overall. Unless she has her heart set on the Chalet, I don't think she'll mind. LOL was super popular long before they had their own name-brand housing and other dollhouses would've done just fine up until then. :) Incidentally, if you don't mind plastic, you could check-out the Woodzeez, Calico Critter, or Playmobil houses (also possibly Enchantimals and Shopkins Happy Places) but there are a ton of others and many that are wood, some from Melissa & Doug, Hape, and KidKraft. Just make sure it isn't a hobby kit style house as that would probably take far too long to put together. Good luck! :)

I respect your decision. I never liked how much waste LOL produced as well. I also hated the fact that they considered literal TRASH as a "surprise." Like, how many collector's guides/combs/magnifying glasses/stickers do you need?! These are NOT surprises, they are GARBAGE. They are a waste of money/"surprises" to me, and it's sad to see other toy companies doing the same type of thing, counting trash as surprises in a blind bag. I hate where the toy industry is right now...

@siennahogwarts3378

4 жыл бұрын

Yes

@nexiyaya0207

4 жыл бұрын

Not all surprise toys do that, like Na Na Na Surprise dolls, they use less plastic (like the case is reusable, the plastic thing in the pom-pom is reusable like keeping it for stuffing in the doll and for keeping the pom-pom's shape) And they aren't really a surprise, because they put a sticker with a shape to know which doll it is (example: my Na Na Na Surprise doll case has a circle, I can check the checklist and search the doll with that shape so I know which doll I'm getting) And the sticker on the case is useful so you won't get duplicates if you purchased another one Honestly, Na Na Na Surprise dolls are using less plastic than Lol surprise dolls. P.s: the Na Na Na Surprise dolls are made of cloth/fabric but aren't stuffed Edit: I just realized how much I praised Na Na Na surprise dolls-

@arianarobinsonrobinson264

4 жыл бұрын

I love lol's

@I.C.Weiner6969

4 жыл бұрын

•HuniiWolfie• yeah I do applaud Na Na Na Surprise dolls for having a way to see which doll you get. I really appreciate that. If only other toy companies would do this...if anything make the SKU numbers represent a certain doll, or print numbers to represent a certain doll

@charlottethatcher5563

4 жыл бұрын

That's why I liked the Boxy Girls dolls so much. Cardboard and paper make up the surprise boxes" and there's tissue paper inside instead of plastic. Th only problem is no articulation in the elbow.

THIS is the exact reason why we need channels like this on a large platform, such as KZread!

I agree 100 percent, that is just crap on how they won’t refund such an expensive gift

@izoraiza7169

4 жыл бұрын

Nintendo was much nicer than MGA was being in this video.... So my brother had gotten a Mario New 3ds that didn't come with the game like it was supposed to.... It looked brand new when still in the box... My brother immediately could tell it was a store return because of this... The Wal-Mart was supposed to send the Mario 3ds to Nintendo to make sure it came with everything when someone else bought it but they didn't... Some employee must have put it back without thinking... My brother called the number on the box and told them what happened and they gave him a code to get the game for free off of the Nintendo Eshop... We also noticed he did not have a charger in his box... I luckily had 2 chargers for my dsi and my 3ds so I gave him one of mine... This is why I like Nintendo better. Nintendo actually gets you a replacement for what you should've gotten with your product if you're missing anything that it should have came with...

@anonymousperson2839

4 жыл бұрын

Starlight Shimmer I agree that Nintendo's customer service is amazing. My Wii U Gamepad charger broke in 2017 and we couldn't find a new charger anywhere. So my mum phoned up the customer service people at Nintendo and they quickly sent a new charger to us. Nintendo customer service have also been nice to us when we've had other issues. And over here in the UK we usually get a 1-2 year warranty on electronic products. I think MGA needs to take a few customer service notes from companies like Nintendo who do customer service well.

@vanessaeddings6832

4 жыл бұрын

I'm going to change your message cuz cuz I can't read it so I'm going to say I love your videos so much much much much much much much much much÷ because that's all I want to say

@vanessaeddings6832

4 жыл бұрын

nevaeh I love your videos so much that they're very very very very very good🇬🇧🇬🇧🌈🇨🇳🌁🌈🌁😒😞😂😌😂😒😭😒😳😜😙😕😧😲😦😲😒😁😌😪😔😝😭😝😦😱😐😦😋👴👼😸👩😿😾👴😿👼💨💢💫👐🙏💏💪🏃🌟👽🌟🙉💧👀👀💨⌛📣⌛🔈🔕⏳⏰🔉📣⏰🔊🎉🎅🎑🎈🎈🎥🎃💿💾⌛🔇📻💊💰🔫💴

Plus product warranty’s are generally supposed to be longer than the store warranty.

@SimoneOconnell

4 жыл бұрын

sales of good act toys r us are wrong they have to do something about it ,i see why they closed

@AngelavaX

4 жыл бұрын

Simone Oconnell I didn’t get your comment but let me explain why toys r us closed. Toys R Us closed because of amazon and other online shops. Toys R Us didn’t have a purpose because now people are too lazy to go to stores so they online shop.

@SimoneOconnell

4 жыл бұрын

@@AngelavaX i feel toys r us are just as much at fault they should be helping a customer

The only LOL’s I ever got, or enjoyed opening where the omg dolls. The price was extremely high, but atleast you got a nice, detailed, full length doll *of your choice.* and, number 1, they didn’t classify stickers, checklists, and magnifying glasses, as “surprises” and, number 2, the ammout of plastic and trash was significantly lower then a normal tiny doll that you get for like, 16-20 bucks. This is honestly crazy MGA. Shame on you.

@notrlysuretbh

3 жыл бұрын

@Niley's Life I’m assuming you just haven’t seen a normal lol surprise unboxing. The amount of plastic is crazy and extremely unhealthy for the environment.

@notrlysuretbh

3 жыл бұрын

@Niley's Life to *you* maybe. But tell that to the pounds and pounds of plastic in the oceans that are killing animals and polluting the air you breathe.

@notrlysuretbh

3 жыл бұрын

@Niley's Life oh cmon. You’re just a biased child who can’t handle any other opinions you disagree with.

@notrlysuretbh

3 жыл бұрын

@Niley's Life I never said I didn’t like them. I actually love the idea MGA had for lol dolls. They where just very poorly executed. I just can’t comprehend why you have no problem with the amount of plastic they produce. Hundreds of thousands of children are buying and opening these dolls every day. And that leads to hundreds and thousands of pounds of plastic being sent off to dumps and landfills to be thrown in The ocean. Yet you think that is not polluting our air. Look it up if you don’t believe me. And while you’re at it- go see how much plastic is thrown away a year from lol surprise dolls.

L.O.L. stands for: Low quality Overhelming amounts of plastic Lousy service I honestly never really liked these dolls, but seriously for that price you should get something incredible and especially something that is not flawed!

@SnazzJaz

4 жыл бұрын

This deserves more likes 👍

@heypassthecheesecake4413

4 жыл бұрын

Accurate

@lovelydolltime8006

4 жыл бұрын

There's no problem with plastic. However I do not like the new paper wrappings from the Winter Disco series. I cant even tell what series this is. 5? 6? Maybe we'll never know, although I assume it's series 5.

@Wisteriapetshops

4 жыл бұрын

Thats honestly true

@stheresehurtig8455

4 жыл бұрын

The plastic Round the ball is the worst. OH MY GOD its so annoying! Its a waste.

How unprofessional from MGA that response was rude in my opinion, it wasn't like the warranty was a long time passed it's time, for the amount they are charging as a company I would have exchanged it under warranty anyways, I as well think the quality has gone down as the years have passed & they have gotten money hungry, you are doing amazing by the way & keep up the good work, thank you for always being honest in your reviews!

Hey jen, Just to note, my little sister got it for her most recent birthday and it was very defective, here's a short list: *Lights didn't work *Both of the dolls arms where glued together, and One of them only came with one painted eye (Super creepy ngl) *The snow machine didn't work *It didn't come with the bunk beds at all *Box wasn't dented, but wasn't like, properly built? hard to explain. * it didn't come with 3 bags of snow, it came with one that was half filled. It was very ridiculous, and we contacted Mga and we couldn't even get a replacement, as they said the proof was invalid or smt. So we returned I to the store and we decided to get Ella a bunch of OMG dolls and lols, it made her happy but regardless it was redudnent and unethical. Bad on you mga. Bad on you. Edit: Sorry yall, I was miss informed. The dolls both came with two eyes, but one is kinda messed up. It came with the bunkbeds, my mom lost the box they came in. My dad said he would have been able to fix the lights, but my mom was so agrivatied she instantly returned it. Sorry for the bad spelling and such

@alienunicorn4178

4 жыл бұрын

Wow so sorry that sucks ☹️

@aphelion4616

4 жыл бұрын

Then why did you buy MORE of their products after getting such a bad quality one? I wouldn't have, personally, put another cent into their products after that,

@taurlastname327

4 жыл бұрын

complete agree with the comment above. buying more lol product continues to support the company

@yjnfile

4 жыл бұрын

Kayak Layla did u buy a fake one tho

@jopablaro90

4 жыл бұрын

@@aphelion4616 maybe the child really wanted LOL stuff

My best friend Veronica, bought the Winter Disco Set a few days ago. It wasn’t for Holidays, it was as a Birthday gift for her sister which she bought with her mom. When she opened it to give it to her sister, they decided to build it up. Turns out, the green bunk bed was cracked in half, the roof had scratches, the pool was also cracked, and the slide wasn’t even in there. We tried to go to exchange it, but the stores said they couldn’t as if it was already opened. Edit: They also contacted the company, they said we didn’t have enough proof, and that the due date is already over when it wasn’t.

I used to waste TONS of money on these. I soon realized that they were NOT worth it at all! Finally a KZreadr recognizes how terrible these are! TYSM Jen

@plumsparkles945

3 жыл бұрын

Me too.🤬

Don’t bother holding back reply to the email with this review, honestly that’s a ridiculous warranty period as you’re not even asking for money back just replaced items. Companies need to be responsible for poor manufacturing standards and practises. I’m glad you don’t want to purchase anything from them anymore sorry you had this experience

I returned the chalet I got my daughter for Christmas it was broken and the box where the family came in was missing so I got her the barbie dream house instead And just like you jen I will no longer be buying LOL things

@smirgutt

4 жыл бұрын

L,Salinas wow that is terrible, did you buy a “returned” set. Or was it like Jen’s done in production? I am so happy for you you found out before the warranty ran out tho.

@LilySalinas11

4 жыл бұрын

@@smirgutt i got it at the store it was a new one. I bought it when it first came out and like jen I emailed the company and just like jen they didn't do anything about it because my 30 day warranty was up . I'm so thankful for jen's review because of her I decided to open it up before I wrapped it up for Christmas I didn't want my 6 year old to be disappointed if there was any damage to the stuff. Thankfully the target in my town was nice enough to give me a full refund, I showed them the emails between the company and me and they thought it was so unprofessional how they handled the situation and I agree 100 percent

@SimoneOconnell

4 жыл бұрын

@@LilySalinas11 they are wrong 30 days is only for returns you have 6 months or longer sales of goods act ,same thing happened with last years house people had problems others did not.I suppose i was one of the lucky ones mine was perfect not a scratch on it .

@LilySalinas11

4 жыл бұрын

@@SimoneOconnell that's not what they told me I have the emails they sent me. Either way I'm done with that company, I also got last year's house and it was perfect I didn't have a problem but this time it was completely different. I was so disappointed with the way they handle my situation that it was more than enough for me to not want to buy anything else from them

@ashbash2892

4 жыл бұрын

I hope your daughter enjoys barbies MUCH MORE anyway! Mattel supports positive ideals in the eyes of young kids which is something important, compared to a company that only cares about money.

Dude, this toy costs almost as much as a month's worth of rent for me. That's bananas.

@tiny631

3 жыл бұрын

it's like £20 cheaper than ours it's a fucking joke

@itsjorgeroblox1779

3 жыл бұрын

Do you live in a dump?

@tiny631

3 жыл бұрын

@@itsjorgeroblox1779 nah ours is like 400+as well for a one bed flat I guess it depends on county to country and place to place but aren't you a nice guy huh

@sarahalzubaidi7063

3 жыл бұрын

@@itsjorgeroblox1779 why are you being rude.

450$ is enough to feed a small child for over a month. Enough said. Actually not enough can be said about how disappointing this is, MGA is just disgraceful and shameful.

@iloveharuka_

4 жыл бұрын

Your just punching my opinion I love MGA and your saying it’s garbage your literally pushing my opinion out the window!

@bubblepuffs

4 жыл бұрын

Cupcake Cutie Everyone is entitled to their own opinion. I’m happy to hear you have had good experiences with MGA products. But many people have not. In fact, Jen have gotten some faulty MGA products even before this but she hasn’t made a big deal out of it since the price hasn’t been worth the struggle of getting some sort of compensation. This time the product was extremely expensive and MGA have been extremely greedy with their profit margin with these poor quality items. If MGA was a company that cared about their customers they would have given her some sort of compensation, but they really looked for reasons not to. Jen, and the commenter to whom you posted this response, wants to point out that the price for this toy gives a big dent in your economy and therefore it should be of excellent quality. I apologize for the long reply, but I felt that I wanted to explain to you why so many have decided not to buy MGA products anymore. But like I said I’m happy to hear that you have had only good experiences. There’s absolutely no shame in buying their products and if you like them you should of course continue to buy them 🙂. Hopefully you will never have to be disappointed ❤️ Just a little sidenote; it’s ”you’re” not ”your” when it comes to describing what someone is doing ❤️

@charlottethatcher5563

4 жыл бұрын

Lil' Suzie: Momma can I get dis dowwy house? "Momma": Sure sweetie but you won't be eating for the next month!

I emailed the company to let them know that they have lost me as a customer. My children wanted that thing for Christmas. They usually each get one big gift. They were willing to pool their big gifts to get this and share it. After your review and the shady business dealings of this company, I will not be purchasing this toy or any more of their toys.

@SimoneOconnell

4 жыл бұрын

my mum just opened my chalet i am getting for christmas to check its all perfect dont get put off.just get one and open it up and check [it took my poor mum over a hour to do so and then pack it all up again.but something needs to be done it could happen to any one of us.I think its important to know the christmas returns policy at the store you are getting it from,but sales of goo acts covers this anyway

@shydoll8343

4 жыл бұрын

@@SimoneOconnell the point is we shouldn't support MGA because of their lack of morals. Even if your product works fine it's about the principle

@niffry

4 жыл бұрын

@@shydoll8343 Yeah, I personally have no reason to buy LOL products but if I did.......I wouldn't. They're litteraly just glorified + overpriced plastic

@larissaorozco3255

4 жыл бұрын

Me too , my niece's have been begging to let them get into buying lols. But this aunt is no fool she waits watches reviews.

When I was little I went to a garage sale with my money. I left with a lps dollhouse with 5 lps for only around 0.50. It was second hand and had been slightly used but it was a perfect toy for me. Everything worked and I loved it. This just proves that these really expensive dollhouses are terrible. Brand new (at the time) the dollhouse I had would cost around 30 dollars. It's annoying that even second hand it was way better than this 400 dollar dollhouse. LOL really needs to step up their game.

MGA : We care about our customers and product quality Also MGA : *doesn't extend the warranty period for christmas and ignores everyone pointing product deffects like a child getting mad when you prove them wrong* So ridiculous, my Nintendo Switch (with a game and 10$ extended warranty) cost me less and had 2 years warranty...

@niffry

4 жыл бұрын

That's honestly insane, because unlike a dollhouse for MGA a switch is not not a giant price of glorified plastic

@mothmadi_

4 жыл бұрын

@@niffry and a switch wont be outgrown in a couple years time either, and even if it is there are plenty other people in a single family who wouldnt mind having it

@Lulu-xl9kt

3 жыл бұрын

IKR i was like my switch costs less then this crap

I recommend Nanana surprise dolls, they don't have so much plastic and they're also cloth dolls so they can be like plushies (even tho they aren't stuffed)

@kittenmimi5326

3 жыл бұрын

Seemed cool if only my country doesn't double and triple the price... needs more things to play with tho

@FancyGrlOfficial

3 жыл бұрын

Yes, they are worth the money, and are not mystery! 🤩

Dang. I'm sorry you had to deal with this, and I think you're very justified in choosing not to buy and review LOL things anymore.

Maybe the dolls partied too hard in the packaging and damaged the snow bus box.

@NexJen

4 жыл бұрын

🤣 guess it's possible

@fuunosenshi

4 жыл бұрын

🤣🤣

@KINGDOMANIMATION4D

4 жыл бұрын

Probably Metal Babe smashing that guitar...😂

@tammat705

4 жыл бұрын

😱🤣😂

My daughter has been asking for the LOL houses and I was really hesitant, and now I definitely won't be buying her any. I'll buy her a wooden kidkraft dollhouse or imaginarium brand at a fraction of the cost and not have it come broken!

I know this is silly, to say, but you're such a loving and protective mom. We stan a legend.

I've never been interested in LOL dolls, but previously my complaints were aesthetic only and the clearly poor quality control for such a popular toy. But this? Absolutely ridiculous.

The price alone is reason enough for me not to buy it. But seeing all of this, even if I wasn't put off by the price, I would not get it.

How is this even legal??? In Germany you can have a refund even 2 years after buying a produkt.. This is just nuts to me... 🤯🤯

I am so glad to know this before i decide to buy something like this from a MGA. What they are doing is unethical and makes them a bad toy company. These products are for children not adults. Adults that buy these things for themselves are less likely to be upset about these problems. My daughter is autistic and wouldn't understand why a product is not working the way it should it would cause unnecessary frustration. The issue with the lights could cause injury to children and makes this product dangerous. The fact that the company is not willing to fix the issue and that it is multiple people with the problem shows me that the company is no longer interested in the quality of their product and is more interested in money.

Watching for years as an ADULT. Love you Jen.

I was thinking of saving to get a LOL for myself as a souvenir as I find those little dolls adorable, but if they are so terrible, I will scrutinize the company and tell other parents to not buy it. Brazil is notorious for spreading those things fast, tell one, it goes to facebook and goes viral. It's terrible that they did that to you, and seriously hope that the company learns their lesson!

@Elmamariameuamor

4 жыл бұрын

Outra pessoa brasileira?? Oieeeeee :D

@elvioantoniogranjadeabreun84

4 жыл бұрын

BRASILEIROS AQUI???? EU ACHAVA QUE EU ERA O ÚNICO BRASILEIRO QUE AMA ESSE CANAL.

@elvioantoniogranjadeabreun84

4 жыл бұрын

@@Elmamariameuamor oiiiiiiii :)

@DebbieGarciaa

4 жыл бұрын

@@Elmamariameuamor haha, brasileiros do mundo, uni-vos!

@koinokakeras

4 жыл бұрын

brazilian here as well! my niece asked for these dolls for Christmas last year, and although they didn't seem to have that many defects, they still weren't perfect, despite their absurd price. and it seems like the dolls quality is going down while the prices are going up, so I don't think I'd recommend buying one. but if you really want maybe try finding one of the older ones, or at least buy just the doll instead of a dollhouse? since those seem to be better and stuff. anyway, good luck :)

Back in the day I owned a Barbie 'magic of pegasus' pegasus horse doll, I got it for my birthday and played with it daily. One problem was that the wings were attachable, and thus prone to breaking easily if you werent careful. One day one of the wings broke off, and it wasnt easily fixable. My mom emailed mattel, and we got new wings through mail for free! At that point I had the toy for almost a year. Having a warranty for a (already broken) toy of only 30 days is the cheapest, greediest crap I've ever seen.

@NexJen

4 жыл бұрын

Exactly!!

I got a house and it was from lots for tots and it was missing EVERYTHING

WHO ELSE THINKS JEN SHOULD BE AN ECONOMIC TEACHER she would be called Mrs.Bee

@NexJen

4 жыл бұрын

Hahah🐝👩‍🏫☕

@starrocks1785

4 жыл бұрын

PERFECT CLASS OF THE 2020'S! 🤩

MGA s customer service!!!! has treated me like crap when I tried to get the missing shoes for my 80a bb. Honestly...rudest! Gotta love that a multi million dollar company who treats the consumer like responding to warrantee claim is going to sink them!! Never had less respect for that company.

thank you for this warning/update or whatever you want to call it. I might not be opening LOLs in awhile, because now I am aware. this is very good information for me. Also I love your channel so much. 😊

I cant believe their response to your well thought out, proof provided, and thorough email. Well, wait, yes I can... I'm so glad you got it exchanged/returned from the toy store! Thank you, again, for your honest review and follow up!! Beautiful jewelry, btw!!

With that amount of cash, you can buy so much more...like a brand new musical instrument. The guitar and amp I'm saving up to buy costs that much in total!

@SimoneOconnell

4 жыл бұрын

it really depends if you want a guitar or a house,not everyone wants a guitar and not everyone wants a house

Pretty sure its more expensive than a functioning barbie house in the U.S. and its good quality so they had the nerve to make it more expensive than a barbie house and it has defects. I think they may have gone a bit overboard for the money. Seriously MGA? Jen, sorry about your problem and hope it gets fixed

@ChilledCharms

4 жыл бұрын

Lols are too overpriced for the quality and work out in them.

You are awesome! Thank you for your honest review. Happy holidays 🥰🥳

This is why I’m so glad that I live in Australia and we have the ACCC to protect us from these problems. Any product that’s damaged or broken by no fault of the consumer must be refunded or exchanged no matter the warranty.

@MyNameIsErin

4 жыл бұрын

This is exactly what I thought too whilst watching this! We are really lucky here! If only the ABC show 'The Checkout' was still on. They would have a field day with this!

@BlitheDream

4 жыл бұрын

OMG I loooove the checkout!!! That’s what taught me to be a savvy consumer. One of my favourites

@charlottethatcher5563

4 жыл бұрын

Yeah but... *SPIDERS*

Quality control MGA, oh wait there wasn’t any quality to begin with never mind.

@lesbianneuvie

4 жыл бұрын

Lol I agree. My lols have lots of defects.

Love the new intro! So sorry about the lol issues, that’s going to hit them in the ass if they deal with people like that

@sleepy_cinnabun

4 жыл бұрын

Cj Does stuff well probably kids should go onto KZread kids instead of here the person is just saying his opinion lol

@babyturtleshoe8451

4 жыл бұрын

Maddy Earl ah alright sorry just didn’t want someone to steal your lovely comment :)

@candycane268

4 жыл бұрын

Ya like me

@candycane268

4 жыл бұрын

Not that young

Hi! from Charleston,South Carolina..I found your channel Tuesday evening,and I have been binge watching ever since..I just wanted to let you know how much I have liked watching your Vlog's,and to wish you lots of luck while you continue to bring so much enjoyment to your viewers..

I miss your lol videos so bad though 😭😭😭 you were sooo funny! It brightened my day

Whenever I buy something where I am not 100% sure if it's gonna be good, I order it online because here in the EU, online stores are legally required to offer costumers a 2 week withdrawal period for the purchase. You also don't need to name any reasons. And once you tell them you are gonna withdraw the order, you have at least another two weeks to ship it back. *And* usually, stores just ship you a withdrawal/return label with your order, that you can send back in one package with the products to make things even simpler. It's just one of those awesome laws that really make things safer/easier for the consumer, especially when you live in the countryside and literally don't have much of a choice between physical and online stores. **throwback to my teen years**

@NexJen

4 жыл бұрын

Wow! I wish we had that here!!

My little sister- I love LOL, I want the wonter sets for christmas! Me- *No.*

@Paula-vq5pt

4 жыл бұрын

Winter*

Ahh I love love love your new name and logo/intro!! NexJen is very clever! 💕

thank you for being so honest and upfront!

Up to this point, I was here for the Tea sis, but then you admitted you cried, and I (who has extreme empathy from my own Asperger’s) felt so bad!! I hope you can feel better soon, and try to cheer up! I love your stuff, I’m especially sorry about COPPA and this too! Thanks for everything! I love your uploads! Keep it up! :3 A dedicated follower, Eryk

Me about to go to sleep sad * sees that jen uploaded and sees title* Me : * gets instantly happy and ready for the tea * 💚

@NexJen

4 жыл бұрын

🤗😁

@DarkRelm22

4 жыл бұрын

God same! I was about to head to bed too! Sleep well, friend!

@gldenlarrie4342

4 жыл бұрын

Omg same :0

@WyllFyr3

4 жыл бұрын

Omg same. I’ve literally just ended a 3 hour breakdown.

As always Jen great video! Also I love your opening and ending credits!! I do a little dance every time, like going back to my rave days. You are awesome! Keep being you!

@NexJen

4 жыл бұрын

I am so glad you like them! I'll let Mike know! He made the music and the animation

@Snowydays003

4 жыл бұрын

@@NexJen freaking awesome ! You both are doing great on the re-branding, and the picture makes my smile every time it's very you! keep up the good work !! and stay strong!

Came to comment about the new intro, and when you changed it. It literally gave me chills!! (And I cried a bit) I love it! Seen it so many times, but could never comment, so here is my comment, on another video. 😂😂

I am not watching kid content I am watching teens and young adults recommended video *wink* *wink*

I'm so glad my sister is not interested in these toys 😂

@aphnodite501

4 жыл бұрын

Be lucky, Just the ones my little sister hasn't lost we have 40, and in ny, there 10 bucks each just for the ball. 400 dollers, not adding with the bath bomb ones or the other more expensive ones, just in crap she looses or is so defective she doesn't use it. Not to mention all the damn doubles. Ridiculous

@grylltheonion

4 жыл бұрын

@@aphnodite501 Dang, that is too much money for these cheap quality of toys!

I'm really happy that you are so honest with your reviews. I've seen too many channels that are like “this paint is smudged, but that's nothing some acetone can't fix!“ which completly misses the point. No one wants to buy stuff that they'll have to fix before it's useable.

Little late to the party as I just watched this video and the unboxing, and wow! I've seen short warranties but that's something else, especially when it was a pretty good chance the fault started at the factory and not at the store. Thank you for making me aware that warranties can be that short and it's the stores that extend them for the holidays! Also, love the new intro music.

I've seen several reviewers have issues from small to large with this item. The number of issues over a broad range of consumers for such a large price tag is ridiculous. Seriously, just watching your videos, their quality has gone downhill as their prices go up. We actually decided to no longer purchase these products for our niece.

@NexJen

4 жыл бұрын

It's crazy right?! I'm glad I'm not the only one who is experiencing it. Well not glad... But good to not be alone. I always seem to get faulty things and people get mad at me like I planned this because other reviewers were fine. I don't think everyone realizes that a lot of the defects are glossed over in other videos.

@SimoneOconnell

4 жыл бұрын

my mum has just checked through the chalet she has got me for christmas every item is perfect dont get put off it can happen to any of us [and it has with things in the past i have had my bad luck]its just life but it needs returning or exchanging i would be furious

@ferretchick06

4 жыл бұрын

Honestly if someone spends over $200 for something it shouldn't happen at all, let alone with the frequency it has happened on this item. In general the LOL products are overpriced, overhyped, and under impressing. Hence the reasoning for us refusing to waste our money on them.

@niffry

4 жыл бұрын

@@SimoneOconnell The main issue here is that IF there were any defects you would've basically just flushed 400$ down the drain. And here's a fun fact to view this in a better perspective: A GAME CONSOLE like the Nintendo switch sells for roughly half of that price, and it is arguably more valuable than a dollhouse made out of cheap plastic. Luckily Jen's local Toys'R'us were nice enough to replace the product, but not everyone has that kind of luck.

@larissaorozco3255

4 жыл бұрын

I'm not buying LOL for my niece's after watching this. They lost a lot of money too, because my nieces are spoiled rotten. and would have had it all.

LOL needs to figure out how to become a better business.

@RedOnly

4 жыл бұрын

I am starting to believe LOL name is basically the company laughing out loud at customers. They know how much kids adore the dolls and most parents want to give their kids what they want, especially for Christmas. Who needs good customer service or satisfaction when kids are way more forgiving.

@eleanorking7149

4 жыл бұрын

@@RedOnly And the parents stop getting them because of poor quality

I purchased the Glamper recently for my daughter and now I’m a bit nervous tbh! I really appreciate your honesty. Both my daughter and I love LOL’s and I collect them but I agree that their quality is always iffy. I’m definitely considering opening it up carefully before Christmas and inspecting just in case.

Thanks for doing all that you do. My mother has selected a child from the giving tree that wants an L.O.L. surprise doll...so, I thought what better way to inform my mother about the range of dolls...so I introduced her to your channel. Now she is moderately more informed about the dolls (we only watched a couple of videos so deep diving the toy line didn't happen), and she can make an informed decision about what products to buy. Thank you for your honest reviews

I kinda love the LOL packaging, but it’s so bad for the environment! And literally everything else sucks

@HekkyMoon

4 жыл бұрын

They recently announced that they will be changing to paper bags and biodegradable plastic packaging (not a fan of that one though)

@NexJen

4 жыл бұрын

Wow took them awhile lol.

I own three LOLs, bought around a year ago, and stopped there. The amount of waste, the terrible design of the clothing, and the deeply disturbing image of fish-net wearing toddlers (did Dr. Frank-en-Furter raise these kids?) was just...weird and annoying. I'm not that surprised that it's just gotten worse from there. It's super crappy that they charge over two hundred dollars US for this stuff. Ugh. Good on you that you called them on it.

@justicierodelaliga

4 жыл бұрын

When my cousin was growing up Bratz dolls were the thing. I'm a guy and I refused to let my family get her those sexualized dolls. I feel the same way, if not worse, with L.O.L. precisely because of the reasons you mentioned. On top of that some, if not more, are extremely tacky. I don't see the appeal.

@xChijouChanx

4 жыл бұрын

@@justicierodelaliga I loved Bratz. They were at least teenagers and weren't half as sexualized as these toddler toys

@cami6166

4 жыл бұрын

And the omg dolls have a nipple outline like literaly this is suppose be a toy for kids

@hickorydickoryproductions4165

4 жыл бұрын

FINALLY SOMEONE ELSE SAID IT

@BlaiserBeam

4 жыл бұрын

yEAH Im not a fan of the fishnets on pretty much babies image either

Thank you so much I was thinking about asking for this and you saved my parents A LOT of money

Your reviews are really helpful. I have a young niece and nephew and your reviews have saved me a lot of wasted money. ✌🏻❤️

I agree, you should NOT, have to fix a toy you buy. Now, off, to get a giggle at Amazon. I will not, be buying LOL for my grand nieces.

I had a product I bought on amazon 4 months later when I got around to writing the review I wrote about the product and it was not the most positive (broken item but I made it work for what I wanted) the company saw my review, emailed me, offered a refund and sent several emails apologizing. I did go back and added that they fixed my issue but my negative review is still there and when apologizing they thanked me for being honest as it can make them a better company. I have since bought more of their products because they clearly cared. I can't believe that a company would do something like what they did in your case because that is such crap. Honestly, its a joke! I have always hated the whole surprise toy deal and thought they where stupid but this just make it sooooooooo clear that big companies just don't care.

I love u jen it is very thoughtful of u to inform people about this I hope it will help someone. Your such an amazingly amazing youtuber xxx

Thank you so much for your honest reviews.

A really good dollhouse for less money - Wicked Cool Toys "My Dolly and Me". Made for 18 inch dolls, but FANTASTIC for my Barbies!

Ngl I found this entertaining and I agree with Jen. Honestly I don't think many 15 yr olds like me watch this kind of stuff but I'm still a child at heart. I'll watch Jen for the years to come ❤️

@marelamentorum

4 жыл бұрын

I agree!!!

You are so open and fair in your reviews and you always start out so excited and hopeful when you unbox and review items that it is both informative and entertaining to watch you. I think you are very fair to MGA in all of your reviews and they should be embarrassed by their response to you. Your bee jewelry is so cute and the fact that one of your fans thinks enough of you to make it for you speaks volumes about the kind of person you are. Thank you for being the honest reviewer you are and keep up the good work!

In my country, that winter blah blah blah thing costs possibly more than my school fees. AND THESE People expect me to pay for something that has defects?!!! HELL/HECK NAWW.

a couple of years ago me and my best friend got the big golden balls (i don’t know what they are called) and BOTH of our lol dolls had backwards legs and alot of dirt on them. so we were talking a bit and my dolls leg POPPED off so...i don’t know. it sorta makes me angry cause you pay lots of money for this products

Actually, I bought the little mermaid sisters set and I had one doll with a arm that broke off while I was unpacking it and the other arm was about to break. Another one had a arm that was about to break, a mess up eyes, and a bent tail. I emailed the company and I was sent a set to replace it and I have to send 1 set back. That bothers me because it is a waste of plastic and I only needed 2. I dont like to return toys because I feel bad doing so and now I have a dilemma.

@NexJen

4 жыл бұрын

Ive had that problem and felt the same about it too. Glad to know other people worry about plastic like me.

@jendubay3782

4 жыл бұрын

I really don’t understand why MGA can’t use the corn husk plastic for their blind bags. SunChips stopped using it because it was just too loud for a product you had to reach into repeatedly, but for something like this? It would be just fine.

@musaflora9874

4 жыл бұрын

Also, there are dolls that were sent to me that I dont need. They are perfectly fine and dont need to be returned. They will probably go in the trash while they still can be given to another person that will love them.

You have the exact same concerns as me on the L.O.L franchise. I have never been happy with the amount of waste these toys produce (which seems to have gotten worse), the relentless predatory nature of the company (leaving parents struggling to keep up) nor are they produced at a quality that meets their asking price.

Hey Jen this was uploaded on my birthday 🍰 thanks for being awesome 😎

@NexJen

4 жыл бұрын

Happy late birthday!

I was hoping you'd post soon! I was just thinking earlier "When will Jen post?" Haha

@treechild869

4 жыл бұрын

*Nex* time she does, Jen will post. :3

@aLiCe-ex4rh

4 жыл бұрын

Autumn Ice yes!

I saw this coming considering how many defect LOL items you’ve opened

@lovelydolltime8006

4 жыл бұрын

Speaking of defects, I have a series 2 Heartbreaker that doesn't color change like she's supposed to. I even put her into the freezer... nothing.

Love your honesty Jen! glad you were able to exchange it!

Love your channel and thanks so much for your honesty. This doesn't surprise me at all from MGA. I'm happy to hear that Toys R Us was able to accommodate you!

“I’m rounding here.” I feel like that was aimed at me XD

@NexJen

4 жыл бұрын

Haha nope just in general hahah

At a store I used to work at, a women's clothing retailer, we had a special holiday policy! anything bought before christmas day and after Black Friday could be returned at any point before February 25th. It was natural for people to buy early and store until Christmas. It's what any natural person would do, so we accommodated. It makes no sense why they wouldn't do that, considering the product they sell as opposed to what we sold.

I love you Jen!!! Thank you for the real answers

Thank you for speaking your mind and not being clickbaity like tons of other youtubers are. The video is exactly what the title says.

You give so much sunshine through your vids so I hope you feel better soon

As somebody who grew up on mga products (Bratz), it's really disappointing to see the quality deteriorate over time. The first ever lol hair goals doll I bought was defect! They need to up their game because unlike Mattel, their products are too good to be wasted on bad QC.

You deserve waaaaaay more subscribers I love you so much Jen your my favourite youtuber

Love your new intro ! I'm bout to watch the first lol vid now bye🙂