Another thought is to color correct the skin tone on the DP. I'm an African American and several times I receive custom diamond paintings that show our complexion with red, pink or orange undertones. I have created a mini collection of spare rounds and squares of browns, tans, and taupes to be more realistic. To match your specific skin tone try matching cross-stitch floss (make a trip to your local craft store)to your skin tone and then order drills in that DMC color. Hope that helps.

@diamondpaintingnerd

Жыл бұрын

The issue is, it isn’t just the skin tone that’s off. All of the colours are off. The sky and sea are very blue in my photo but the drills are all grey. So disappointing.

@marlamorris2869

Жыл бұрын

@@diamondpaintingnerd so sorry you had that experience. I'm glad you shared it. Too many companies seem to be out for a money grab without producing a quality product.

I would delete the unboxing videos and put up a full blown review video showing all 3 canvases if they dont respond in a certain time frame. I get companies make mistakes, but customer service is so important and can make or break a company.

@diamondpaintingnerd

Жыл бұрын

I think my rage kitting down has said it all. Not sure I have the energy to do another video showing the issues. So far I’ve had no contact from them. 😔

Thank you for sharing this with us. I’m sorry this happened to you. This video will help those of us who’ve never bought from them not make the same mistake. So thank you. There’s nothing worse or more frustrating than bad customer service! Ugh! ❤

@diamondpaintingnerd

Жыл бұрын

Glad it was helpful! I wouldn’t want anyone else falling into the same trap as me 😩

Omg that’s horrendous!!! And then no customer support - that’s the worst part of all. I sure am glad I never bought from them.

@Cuckoo4DiamondPainting

Жыл бұрын

I ordered a custom from Amazon. The first thing I did I’d check skin tones…. Guess what? Orange!!! I love the picture so I’m going to wait & see what color I can use. The real skin tone is a creamy mocha (she’s mixed black & white). Any suggestions welcome.

Wow!! That’s an intense orange! I’m so sorry this happened to you. I would be so frustrated as well. Good customer service can go a long way - they definitely don’t have it. This is much more than an uncalibrated monitor.

@diamondpaintingnerd

Жыл бұрын

I totally agree! It’s all 3 paintings that have colour problems through so this isn’t a one off and I’m not alone sadly 😔

I’m so sorry Claire! It happens to the best of us. At least we all know not to order from them! Thank you for sharing. Again, so sorry :(

@diamondpaintingnerd

Жыл бұрын

Thank you so much!

Oh my, I am so sorry this happened to you!!! I have 402 in my current painting, but in stars. It’s giving…oompa loompa from Willy Wonka, which you are not!🍭🍫🍬

@diamondpaintingnerd

Жыл бұрын

Deffo giving off Oompa Loompa vibes 😂

I totally recommend Jaded Gem Shop for customs. Sure they are a bit pricey but tons of people in the diamond art community swear by them. It takes a while to get the canvases but it's so worth it! She gives you copies of the renders she does and gives you the size she recommends to get the best render. She's in constant communication. I hope you get something resolved soon. :)

@diamondpaintingnerd

Жыл бұрын

Thanks for the recommendation. I’ll take a look into them and check out the shipping costs too which I fear might be too pricey 😔

I would be livid! Thank you for the warning!

I hope I’m not beating a dead horse as I mentioned this in one of your other videos but I had the same experience, I ordered a custom of my white dog and didn’t even get any white in my kit, they actually rendered parts of him green for some reason, I completed mine as it was only a 30x30 but I haven’t ever ordered from them again, so sorry this happened to you and I hope you manage to sort something so your canvas’ don’t go to waste x

@diamondpaintingnerd

Жыл бұрын

I’m sad it has happened to so many other people 😔

I second this. Completed a painting i've been looking for, for awhile and its horrible looking. At least to me, my family loves it. They also dont answer any questions either like you said.

me and my friend orderd from this company(our first couple of diamond paintings) and they where great. it was one of my favourite sites to order from and was going to place a new order in a couple of weeks but will be more sceptical about it now. thanks for sharing :)

@diamondpaintingnerd

Жыл бұрын

Buyer beware and all that! There are many other reputable companies to order from so I trust you’ll choose wisely.

That is just absolutely ridiculous!! Not only is the canvas good for crap but then absolutely NO customer service? Inexcusable.

@diamondpaintingnerd

11 ай бұрын

It is absolutely disgusting. Currently going through a claim with my bank to see if I can get my money back!

Thank you so much for sharing ❤

Actually just checked my emails and the last time I'm emailed them was April after several attempts

Ty fir the heads up ❤

That’s such a shame 😢🥰💎🥰💎 thanks for the info 💎🥰💎🥰

@diamondpaintingnerd

Жыл бұрын

It is a real shame. Hope to get a resolve but more importantly, awareness to other people to be careful where you order customs from.

I've had the same experience with them. I've been waiting since May

@diamondpaintingnerd

Жыл бұрын

I knew I wouldn’t be alone looking at their Trust Pilot reviews. I’m sorry you’ve had the same experience with them. Did they ever respond to you at all?

@MsKimd340

Жыл бұрын

@diamondpaintingnerd I got 1 or 2 messages right in the beginning but when I asked for a replacement or refund was when they never replied

@MsKimd340

Жыл бұрын

I am £60 down on 1 custom painting

🍊 💪 are not a good look, reminds me of how tanning lotions in the 70’s left you looking 😡. Hope you feel better soon ❤

@diamondpaintingnerd

Жыл бұрын

Oompa Loompa vibes 😆

Such a horrible story! Thanks for sharing, I will never order there, and warn all my groups! Keep up the good work! Love from the Netherlands, Willeke ❤😊

@diamondpaintingnerd

11 ай бұрын

Thank you so much!

I would do a charge back with my bank for the refund. I do them if the customer service dont get back to me and i am very unsatisfied with their product. I have even done one with pizza hut. Because noone would answer the phone. And the customer service would not do anything about it. So anyways maybe see if your bank will do something like that. I am so sorry same on them for not replying to you.

@diamondpaintingnerd

Жыл бұрын

I think chargebacks can only be done up to 45 days? It’s well beyond that now 😔

So sorry this happened to you. I had a custom made through Jaded Gem Shop and it is beautiful and the colors and spot on. I hope they will do the right thing and make it right.

@diamondpaintingnerd

Жыл бұрын

Sadly, no contact from them at all!

@tinawatson4578

11 ай бұрын

Awwww so sorry, she does take a long time to respond unfortunately and could improve on that for sure but I am happy with my custom so far. The rendering has a negative photo look to it but as I put the drills on it, it is coming to life beautifully.

I would have been heartbroken by this!

@diamondpaintingnerd

Жыл бұрын

I am 😔

🥸🫣🤦🏻‍♀️so sorry the custom DP’s weren’t sent with the correct drill colors 😢

I'm so sorry this happened to you, they turned you into an oompa loompa with that green and orange. I'd be so mad. I've never ordered from Victoria's Moon but they are on my list of companies I am planning on trying in the future. I will be taking them off my list now.

@diamondpaintingnerd

11 ай бұрын

Oh please do because if anything goes wrong, they will not help 😞

That's awful that they did that and even worse about them not getting back to you thanks for this video.😜🤪😜🌻🌻

@diamondpaintingnerd

Жыл бұрын

Awareness is the aim of this video. I wouldn’t want anyone else to get the same awful experience.

@denisehudson4723

Жыл бұрын

@@diamondpaintingnerd thank you it's helpful to know where not to go.

Oh Claire, how frustrating! Such a disappointment for you. Hopefully they’ll get back to you to resolve this! 😡. Take care ❤

@diamondpaintingnerd

Жыл бұрын

I hope so too! But I’m not holding my breath!

Could you maybe switch the drills for the right colors. Just a thought. There's a really great Etsy shop for drills. Not to mention you have quite a lot of backup drills I've seen in other videos. Seems like their stitch software has a problem with drill color conversion and they're not wanting to admit or fix it. Sad because I have seen KZreadrs maybe 5 years ago who ordered customs from this site and they were nearly perfect.

@diamondpaintingnerd

Жыл бұрын

It would be a lot of work to try and switch the drills out on this. But I have a plan! Stay tuned to see a future video of what I’m thinking of doing with this 😊

Could you change the skin colour yourself so the canvases don’t go to waste?

@diamondpaintingnerd

Жыл бұрын

I wish it was just the skin tone that was the issue. All of the colours are off. The sky and sea should be blue but the drills are all grey. My dress should be dark blue but the drills are green. And obviously my skin tone is the biggest issue. It’s just an absolute mess. And it looks like the same issues on the other 2 canvases also. Just not usable as they are.

I am so sorry 😢,I had a custom one done from heartful dimond it is perfect. I hope this helps

@diamondpaintingnerd

Жыл бұрын

I’ll have to take a look into them. Thanks for the recommendation!

That is awful I feel bad for you thanks for sharing so we don’t use them

I enjoyed your rage kitting down 😂😂😜

@diamondpaintingnerd

Жыл бұрын

I’m glad I kept you entertained Leandri 😆

omg Victorian moon they still in business? they are the worst company everyone knows about them. they sent pr package to every creator regardless of size of channel when they first open

@diamondpaintingnerd

Жыл бұрын

They actually reached out to me via my other channel where I had 8k subs as the time. Funny how they were responsive then but not now!

@dreamercraftcorner

Жыл бұрын

@@diamondpaintingnerd u have another channel

@diamondpaintingnerd

Жыл бұрын

I do. A scrapbooking/papercraft channel.

@dreamercraftcorner

Жыл бұрын

@@diamondpaintingnerd cool

I appreciate you sharing.

@diamondpaintingnerd

Жыл бұрын

Thanks for watching

@diannalynnYT

Жыл бұрын

@@diamondpaintingnerd ❤️

Wow this is why I’m scare to get a custom canvas with people. But at least I know not to use this company.

@diamondpaintingnerd

Жыл бұрын

I wouldn’t be scared but I would say do your research first! I didn’t and this is what happened.

@truth2731

Жыл бұрын

Yeah I have been researching a few places but, I’m also thinking I want to try Stamped cross stitch first that way if I don’t like the colours they use I can buy the right colour floss, since my drill stash is still quite small. These types of videos at least help know which companies to stay way from.

Pitch it and never order from them again.

@diamondpaintingnerd

Жыл бұрын

It’s crossed my mind but seems like such a waste and I hate wasting things (and especially money)

I never heard of this company I'm so glad I didn't I will order from them so sorry this has happened to you

🙋🏽‍♀️Thank You for sharing 💯✌🏾

@diamondpaintingnerd

Жыл бұрын

You are so welcome

I had the same problems 2 yrs ago they would not refund there was the wrong color and the custom painting half had no glue on it was not impressed

@diamondpaintingnerd

11 ай бұрын

That’s so sad that they can treat customers like this. Hopefully getting the word out will stop others falling into the same trap!

How terrible, this is company who needs to be reported to the BBB.

@diamondpaintingnerd

Жыл бұрын

Problem is, not sure that they would be able to do anything as I’m based in the UK and so are the company (I think or even China?)

I would go to paypal or bank to get money back and I agree with you every one needs to not use places with no customer service

@amybicute

Жыл бұрын

Maybe put edit or or add in the title of other videos to come to this video

@diamondpaintingnerd

Жыл бұрын

Problem is, I paid on my debit card.

@amybicute

Жыл бұрын

You can go via credit card to but not sure how

@diamondpaintingnerd

Жыл бұрын

Chargeback is allowed up to 45 days from purchase. It’s been way longer than that, especially with waiting for a response!

I order my custom made pictures from Amazon and they never disappointed me

@diamondpaintingnerd

Жыл бұрын

Amazon is a marketplace so depends on the seller you bought from. I’m going to be super careful on where I order from in future.

Ive always wanted to order from diamond art club But my mom saw the prices and never let me order from them I told her i have the money to pay but she refused And i dont know why 😢

@diamondpaintingnerd

11 ай бұрын

Well maybe one day you’ll get one. Have you thought about ordering a smaller one from Amazon (if you’re in the US?)

@nadamalkawi9889

11 ай бұрын

@@diamondpaintingnerd Well sadly we don't have Amazon in our country😔

@diamondpaintingnerd

11 ай бұрын

😔

Don’t let those canvases go to waste find a skin color diamond that you think is good and replaces orange ones you don’t have to place the orange ones there. Not at all saying that excuses what they did but don’t let it go to waste. Oh and did you maybe select the Oompa Loompa skin tone setting when ordering lol

@diamondpaintingnerd

2 ай бұрын

😝

Just change out the colors

@diamondpaintingnerd

Жыл бұрын

That would be a lot of work (and spare drills). But I have a plan!

💩🎃😂 maybe they wanted you to be an emoji 😂 x

@diamondpaintingnerd

Жыл бұрын

Quite possibly 😂

❤🤔

I don’t know if you watch the Simpson cartoon but tat is what the skin color reminds me of 😂. I’m sorry they did that to you. I know the pictures means a lot to you. I do hope the see this and fix this.

@diamondpaintingnerd

11 ай бұрын

I’ve been likened to an Oompa Loompa also 😆

Sorry you had such a bad diamond art painting experience. From the colors on your canvas, they were blind to see you do not have orange skin. The water also is so off. I hope you hear from them and they take everything back a return your money,

@diamondpaintingnerd

Жыл бұрын

It’s very sad that they thought it was acceptable. It’s obviously not checked and the fact it was all 3 paintings….it’s clearly not a one off. But no response from them still and I doubt they will but if it means others have saved their pennies then this video will be worth it!

I would be so annoyed I wouldn't be able to talk. Absolutely horrendous.❌️🤬

@diamondpaintingnerd

Жыл бұрын

It is. And I’m still angry about it 😖

I would be very pissed off 😡 so ask them to redo it or refund your money …. There are colors that look a normal flesh tone going by your hands…. Try getting Dreamer Designs to make you a custom?

Know that you did this they might contact you. So they don't lose customers

@diamondpaintingnerd

Жыл бұрын

I’m not going to hold my breath. No sign of contact as I write. 😔

I cannot believe that they never responded. From the very beginning,when people were doing unboxing, there was something about their kits that never attracted me, so I never bought anything from them but I'm sorry that you threw away so much money in kits that need to go in the trash. There's a diamond painting company that I just discovered and maybe you already know it, "Diamond Art Studio UK. Their kits are phenomenal.

@diamondpaintingnerd

11 ай бұрын

I’ve just bought a DAS kit (max colour one!)

@josiane8482

11 ай бұрын

@@diamondpaintingnerd it must be by Helkoryo, they are so stunning

2:31 it would be a waste of time to do it. Sorry their ignoring you.

Hi. New to your channel. What I have heard from other youtubers is they when bankrupt. Don't know if its true. Thanks.

@diamondpaintingnerd

Жыл бұрын

I’m not sure it’s the same company. I’m talking about Victorias Moon. It’s DIYMoonshop that has gone out of business. 😊

@mariacassar5524

Жыл бұрын

You're so right. Got them mixed-up 😔

@diamondpaintingnerd

Жыл бұрын

That’s ok. I knew who you meant though 😃

If it was me I would just change the color of the arms

@diamondpaintingnerd

Жыл бұрын

I 100% would if that was the only issue with it. I’d need to change the colours used for our faces too and I’d have to do the same on all 3 paintings. I don’t have the amount of drills required to do that so it would cost me time and money to try and fix it and probably making a hash of it 😆

@angelinak.almendarez3982

Жыл бұрын

@@diamondpaintingnerd got it, if it was just one I would do it, maybe pick one and still change the colors.

😢😢🤮

🥳🥳🙁🙁🙁🥳🥳🥳🥳🥳🥳

🌹🌹❤️❤️🦘🐨

@diamondpaintingnerd

Жыл бұрын

My very own koala ❤️

Sounds like DAC customer service! They didn’t give me points or tier - and have done nothing to fix it! 6 months of trying to talk to them, and they completely ignore me.

@diamondpaintingnerd

11 ай бұрын

Oh no. Hope you manage to get it resolved!

I feel awful for you that's a lot of money for a load of 💩 take care ❤

@diamondpaintingnerd

Жыл бұрын

It really sucks but the more people that see this video, the better so they don’t make the same mistake and lose their money too.

You said to cheer you up, so here goes. . .that’s the perfect skin tone if you are Donald Trump or an Oompa Loompa! So sorry you had this experience

@diamondpaintingnerd

Жыл бұрын

Oh 100% made me laugh. Thanks for cheering me up 😆

what you didnt check the colors first? more fool you.

@diamondpaintingnerd

Жыл бұрын

I did check the colours first. I say in the video that I did an unboxing video (which is also on my channel if you care to watch) and I say in the unboxing video that I was concerned about the colours. But, I wanted to trust the process and give them the benefit of the doubt. It was confirmed there was an issue when I started working on the canvas. But thanks for tuning into my video 😊

Them ignoring you and not sorting this issue is absolutely disgusting 🤬🤬

@diamondpaintingnerd

Жыл бұрын

Tell me about it. That’s what promoted the video. I would never call them out if they sorted the problem out but just ignoring my messages is not on!

@diamondpaintinglisa6117

Жыл бұрын

@@diamondpaintingnerd no it's terrible 😔 xx

🫶😶‍🌫️🫣

@diamondpaintingnerd

Жыл бұрын

🤗

@diamondpaintingnerd

11 ай бұрын

😊