I always make them to return the item when they are asking for a refund. And half the time they don't return it to me.

@greenbastard5173

Ай бұрын

Same here. I just figure if they don't return it they were looking for "something for nothing".

You did EXACTLY what I would have done. Make him work for that refund!

You did the right thing on accepting the return. I have found that 25% won't bother to go through the process. Good Luck

Even if the item is easy to fix it should have arrived in condition promised. So I agree with customer with that. However no need for them to be rude. And absolutely correct in having them return for refund.

Dave, a great video. I am sorry that you had anxiety over the situation, you handled it very well with saying sorry for the issue and offering a refund. Sometimes all people want is an apology. Well done you.🐩🐩🐩🐩🐩🐩🐩🐩

You did the right thing 100%. Also, I totally relate to the fear of opening the messages. I get a feeling of dread every time I hear that notification. Lol It helps to hear someone else say it out loud. 😊

UPS should have and would have noted that the box had been damaged or opened during shipping. To file the claim with UPS DON'T CLICK THAT YOU SHIPPED THROUGH ANOTHER CHANNEL, click that you were the shipper then another option pops up that asks if you did you do it through a third party or another channel and click yes on that. Then you should be able to file your claim.

@michaelelrod952

Ай бұрын

Happen to know if UPS is denying more claims than usually lately ? They broke an item - I filed a claim with pics and screen shots of comments - they asked me to send the broken item to them - etf… obviously I told the buyer they could throw it away

Dave when I have items that I have been pushing off to the side because I am not "excited" about them, I force myself to do them and use the items that I am "excited" about listing as a reward. I don't know if that would work for your brain or not but it is very rewarding to get them cleared.

Dave, you did the right thing. I think people do it because Amazon just gives people money back and let's them keep the item.

@RickInMaryland

Ай бұрын

Very rarely does Amazon does this. They almost always have me return whatever it is before I get the refund. When they do just issue the refund, it's usually for something heavy.

@sandikucia1398

Ай бұрын

@RickInMaryland thank you.... thats good to know.

@RickInMaryland

Ай бұрын

@@sandikucia1398 A month or two ago, I ordered a 2-Piece 25-Count Clear Card Storage Box two pack. They cost less than $2 and they weigh close to nothing.. They arrived cracked. I ordered replacements, and they had me send them back. I had to stand in line at the UPS store to drop them off to return them, to Amazon. The replacements arrived cracked too. I just kept them. Three years ago, they messed up my purchase of a DeWalt miter saw. It cost over $300. I was supposed to get it in two days with Prime. I didn't get it. I called support and it turned out, Amazon sent it like it wasn't prime. Plus, it was coming from the west coast. It was going to take another week. I asked the guy to just cancel the order. I could buy one at Home Depot for about the same price. He canceled the order and told me that when it does eventually come, to just keep it at no charge. Either it was compensation for the mix up or they didn't want to pay to have it sent back. Either way, I don't think that would happen today. We now have two (2) Amazon distribution centers in my town. They could just have it shipping to one of these local distribution centers.

In my experience when shipping heavy objects you need to use a heavy duty box, or reenforce the box somehow. Otherwise the box can bend, twist and rip. Packing objects very tightly so they don't move around also helps.

As a frequent eBay buyer, I feel you did the right thing as the seller. In a situation like this, the seller should set up a return and then deal with USPS about the issues in shipping. Sellers shouldn’t make buyers deal with insurance claims and whatnot, that’s the sellers responsibility

@socalogp7296

Ай бұрын

Not always true. In example, when tracking shows that the item was delivered and the buyer indicates they did not receive the item, the buyer needs to file a claim with USPS. The seller cannot file a claim as the tracking shows it was delivered to the destination. How do I know? I lived it. 🤦‍♂ ✌

@sandikucia1398

Ай бұрын

@socalogp7296 me too it was over $200.

@Crypto2814

17 күн бұрын

@@socalogp7296 Oh, good point on that

I never miss any of your vlogs. Always fun to watch. Thanks Dave x

Yes Ground Advantage has insurance included. I think it is $100 like with Priority.

This guy is trying to scam. I get a return for everything regardless it's gonna cost me a little shipping... Your assuming box was damaged in shipping.. I always get pictures of box and items as well.... There are a ton of people out there just trying everything possible to get free items....GET A RETURN FOR EVERYTHING. LISTEN TO KEVIN

@semperfi-1918

Ай бұрын

I always ask for pictures as well.

UPS ground has insurance. Call the 1800#. Also if it was ripped open in transit UPS would definitely re-tape it. They can also look in the over goods or fallouts for the missing pieces. No I would not do a partial refund I would have them send it back and resell what’s left.

Yeah, if it was packed wrong that is not on the customer. All depends what the listing says and what he got in return. I would be irate as well, considering that usually people ordering tools use them for their job. The job has been probably waiting for that set to come in to complete the job. Been in that buyers position numerous times... I would refund the customer and then as the seller, you need to recoup your money/items from USPS.

I would make him return it. But do try and open a case with UPS. If they’re like FedEx if you keep on them they’ll compensate you even for a partial loss. But you have to keep on them

I always have item returned.....regardless of extra cost... as someone else commented that return cost is cost / allowable expense for tax purposes

So proud of you Dave ❤

I find more people complain about out stuff on eBay than other sites because of the return policy. I don’t care anymore .if I lose my shipping money you are sending all returns back. I think lots of people think you will just refund there money and sorry to say but some people are not honest and live to get something for free thank god for all the honest people out there.

Hi, they were very few circumstances where I issue a full refund without getting the item back. Get the item back so that way you can at least break even by selling off the other pieces.

I usually give them an option if there are still usable parts they can keep. Like refund 50% (or whatever) and they keep, or 100% and they send back. I always think about the time it’s gonna take for me to even mess with the return. Hopefully they take a partial refund, I still make some money or at least break even, and don’t have to deal with a return.

Yea you did it right. He needs to return it. He probably won't want to bother. But then again he might. At any rate, he needs to return it.

I always explained to the customer that I know it's an inconvenience but if they want a full refund I always make them return the item. I don't feel bad about losing a little bit of extra money (which goes toward a write-off) to get my item back. Sadly there are too many scammers out there. If the customer complains I just explain it like that. I let them know that while I don't believe they are scamming me, a few bad apples out there now require me to have all refunded items returned first. You could even put that in your policy when you do your listing so there are no surprises, And maybe it wards off would be scammers.

Dave… the mix of pure entertainment and education is perfect! We see a new video and we are always. “What’s Dave done now!!” In the best way possible 🎉🎉. Keep being yourself!

You did the right thing! He should have to return it before you give his money back. I learned from Kevin never to refund until I get the item back even if it does cost me shipping. Walmart or Target or Amazon don’t refund without a return and our businesses are as important as those. In the words of Rachel Strickland “treat your business like a business” and a business requires the product to be returned before a refund is given. Good job Dave!

24:34 My #1 life lesson, don’t make too much of a fuss on a problem cause sometimes it turns out to be nothing. The quicker I try to resolve it sometimes the better, cause then I can move on to the next 😊

@ADHDaveFlips

Ай бұрын

True

Thanksgor sharing! ❤❤❤❤❤

If I'm shipping UPS I always use Pirate Ship because they give you a way to file a UPS claim where eBay doesn't. As far as the refund, I'd have done the same thing. I'll eat the cost of a return before I'll give an item away for free. I don't want to reinforce buyer's getting something for nothing, even if mistakes were made on my end with packing. Shipping companies aren't always careful and we can only do what we can do to protect items.

Dave Dave Dave…you did the RIGHT thing 👏👏👏 have a great day

You can always end and sell similar on existing listings if you run out drafts before you get back. It creates the same activity in your eBay to keep you in the algorithm.

When they say you need to fix this immediately, I just go full refund, tell them to keep the item, tell them sorry and move on - not worth the headache, etc.

I'm pretty positive that bear was made by us...We went by Out of the Woods Originals should have been a tan color tag sewn in the back, I have notice that over the years the writing has faded. Yes, it is mohair , we probably sold it for about 225.00/250.00. I usually check your Ebay, but I have been working too much!

Great job Dave!🏆🏆

He should have requested a refund through eBay. They would have filed the claim with UPS. Then you both would have been protected by eBay. I had a customer order a beautiful glass piece which was sent via UPS. It arrived shattered. She contacted eBay. She got a 100% refund and I was able to keep my payment. It was insured through UPS.

It's definitely a challenge to list things that don't seem exciting! But once you do it you're definitely going to feel better and get excited for the fun stuff!

I’m not a fan when people are mad at you for a shipping issue, but I get it

When I had to file a Fedex claim I went through ebay because it was their account. They had to put me through to the shipping department. Took a few minutes but I did get a full refund and the customer only wanted a partial refund.

I got my first load of tools last night at an auction at £5 or less

You can actually pre schedule your listings which will remove them from your drafts to clear them up...I will usually draft every listing then just schedule so many to go live each day

He should not have to WORK for a refund. Nothing of it was his fault. Refund and file with UPS for refund. Go to the UPS you use and file for the refund. Harder for them to argue a refund in person.

I would have told him to open a case with ups or he could pay to send back for a refund. It’s not convenient but sometimes life isn’t easy. Lol

At one point I had thousands of drafts in my card store.

Great job on drafting Dave. Just make sure none of them get so old that ebay deletes them. I created drafts but I list them within a couple of days.

The weight will be different I'm sure. No I wouldn't have refunded him. This is happening way too much lately. People steeling from all.of us is no different then all the theft in the store .

Maybe Tina would like to list the jewelry? The clothes as well?!?

Be careful when your on vacation if you put the store on vacation mode I did on my last vacation and when I listed from my drafts it pull my store out of vacation mode and made everything active so I have a 2 day handle time but my vacation was for two weeks so everything was sent out late and I lost my top rated. When I asked eBay about it they said vacation mean vacation no activate so if you list items or respond to offers or send offer then you must not be on vacation anymore so now I just change my handle time. Anyways enjoy your trip

No full refund without the returned product!!!

Too many buyers will try anything to get thier money back. Some buyers are notorious to try and bully you into giving money back. Screw that. You want a refund you return it, period.

How much do you think you spent on all the items in your death pile? Do you keep track of what you spent and how much profit you make?

I base returns on how pleasant the buyer is. If they come off nasty from the start I will definitely make them return it, even if it’s not really worth it to me. I always have them start a return through eBay no matter what. I generate my own return label rather than letting eBay do it. Sometimes eBay’s return label is ridiculously high. If the buyer is pleasant and I choose not to have the them return the item, I tell them to keep it, donate it, or trash it. From what I understand, if a return is started through eBay, negative feedback can’t be given or will be removed.

Lol, exactly why death piles happen for me, too.

Any negative or neutral feedback will fall off automatically after the return process is completed

If he doesnt want to send pics of box then no i wouldn’t issue any refund. I need to file a claim to recoup some of my loss otherwise i would be having a double loss.

Hello Mr. Dave. I really don't think the guy was trying to scam you. The item was for threading smaller metal piping that is very common in older homes. It's very possible that he is simply a homeowner that wanted to have the dies for personal use and has no way to modify them to make them fit. If you had dies in there that were not made specifically for that handle they would not work. Honestly, I would be very upset too if I ordered a tool and it had mismatched parts, especially after the box being ripped open in transit and some dies were missing. I have seen the way UPS and FEDEX throw their freight around so I try to avoid using them when possible. If you get it back and ship it again tie the dies to the handle with wire, tape or shrink wrap to keep them from getting lost.

@ItsMeEbby

Ай бұрын

Exactly. Also, assuming the guy should have something to fix it.

Hey Dave, quick question the stuff you don’t want to list why don’t you just do a big yard sale? Donate what’s left over. I did this and nothing was priced over $2-$3 and we still made like $600! Better then donating for zero 😂 -Amy

I have filed a claim with UPS and won my claim.

Don’t list the knives on Mercari!

Years ago I would’ve given a full refund, now, no, return for a refund

You handled the refund the way I always do as a policy. Return for a full refund, or nix.

Dave if you still have the stuff you put in the recycle bin and they didn’t pick up yet, I’d like to buy it for an art project.

You could pop the key caps off the keyboard and sell those if it’s a high end keyboard.

@ADHDaveFlips

Ай бұрын

Interesting

I woul've also asked him to return it. He may end up NOT returning it.

I probably would have offered a partial refund and be done with it.

I rather take negative feedback and make them send items back . To many have learned, threaten bad feedback and get it free . Not with us

No I would not have given him a full refund. Chances are he hasn't bought from you before and won't again. UPS needs to cover the missing pieces.

No I wouldn't have just given him the refund. Let him go through ebay for the refund and once you get it back then the refund would be complete. Just don't throw $ out because it's easier.

You did the right thing telling him to return the items for a full refund - i would have told him sorry it happened blah blah and in the scheme of whos at fault obviously the customer is last in line... Ups is at fault but i wouldnt waste time hassling them unless it was a really big sale and in that case hopefully you'd spend a little extra for the insurance anyways lol

Get back the items, file the claim with UPS, yes you have to make an account. And yes I'd make him return it.

I think just take it back and refund him after u received the item! I make them work for the refund!!!

Refund and get the items back , resell what you have .

BE CAREFUL!!!! Don't cross list those pocket knives on Mercari.

I had a similar issue and I gave half of the price from the get go he is threatening to leave negative feedback I point blank told him there is no need for threats chin up crap happens🎉

Dave I think at the end of every episode that you solve a problem you should say “so the moral of the story is “

@jochildress5003

Ай бұрын

I 😂😂😂

Why aren’t you just scheduling the listings into the future instead of keeping them in your drafts? Also, you definitely want to force the return so you protect yourself from negative feedback

That’s a Vera Bradley bag ? In the unlisted pile

Way too stand your ground, these ebayers know what they're doing. You should definitely just have Buyer pays shipping back and just hit people who give that scam situation the option to ship it back if the item isn't right.

I am off to an country music festival on Friday

@ADHDaveFlips

Ай бұрын

Have fun

Good for you not to go with your first instinct to refund the guy who got the damaged package. I'd have handled it a little differently though. On the theory that I may one day have another damaged package shipped UPS, I'd have taken the time to figure out what their rules are and gone the claim route. Their procedures are tough to decipher, especially with ebay involved, but I don't think that means it's a good plan to let them off the hook when they mess up as it sounds like they did in this case. I know that it's hard for people with ADHD to deal with details like this, but throwing away a good amount of money is never fun.

When on vacation, do you just extend your delivery time? Or do you pause your store? Thanks!

Always make them return the item for a refund

Sum guy don't like Dave , on common wealth show😮😂

Vendoo can be advantageous if u sell on more than 2 platforms.

full refund. Just part of doing business. Appreciate your content.

Give him the full refund and move on

Your usps login is the same as the login you use when scheduling your pick ups. Easy to file a claim. Sometimes they work sometimes not but worth a try

Dale shedulle the listing

Do you enjoy Florida better than NC? I live in Sanford NC

You would sell on Mercari if you listed there . I check your store everyday a very rarely do I see anything new . I don’t shop eBay or sell on eBay

I dont give refunds until i have the item back in the condition it was sent and i never give partial refunds... send that $hit back to me 😂

UPS is not going to cover that because it is your fault. At least that is what they will say, and they are kind of right. Something that heavy should have been in a sturdier box and at bare minimum a lot more tape on the box. You should learn how to resize boxes for something like that. It's not that hard, I would have made a triangle box to ship it personally. I would ALWAYS tell them to open the return and see if they do. If they do decide to, they are probably not scamming and I would decide then it is worth if to have him return it and decide to either have him ship it back, or just refund him. I would probably just refund him unless it you can still make $100+ after paying shipping both ways.

Did they damage the box or did you not pack the box properly and the item punched through the box and damaged it to the point to where it no longer held the contents? I very seldom give a refund without return.

Hi handsome!

What's your cost? What did the buyer pay?

Good morning

YOU SCREWED UP. If you're going to sell very heavy items, you can't just throw it in a box. I've sold several very heavy items. Several have required me making a plywood shipping crate. Sometimes you may be able to put the small heavy items in a box. Then wrap it in strapping tape. A long heavy metal wrench like item can be wrapped in heavy duty cardboard and then wrapped in strapping tape.

why only 250 drafts? I have more than that with no issues?

You’ve said before that you had a limit of 250 drafts, and people commented then that it’s simply not true. Why are you still saying that?

This guy from the same area as that other guy who tried to scam you ?

As a buyer... Since the shipping company resealed the items and there are missing items... I would want a full refund as you already know it was difficult to package up that item... Buyers dont want to deal with buying shipping material and package up an item at cost to return a damaged/missing items... Since you are losing more money for the return shipping cost... It would have been best to give a full refund and move on...sounds like a mess for the buyer and for you when you as the seller can not fill claims on these type of damaged repackage items with missing parts...If you get negative it is not really the buyers issue as it sounds like a waste of time for the buyer to deal with the shipping issues. Just accept the negative and move on.