Watch Ep. 1 Here ➡️ kzread.info/dash/bejne/i6SKy6-Ch7S0aLA.htmlsi=Wwe5GHKnbdbvwvg9

@Jonnyboyyy

Ай бұрын

That's great you got a 6500$ refund. He mentioned you're a KZread. Will everyone get this treatment or only special people?

@thecurtisfamily3810

Ай бұрын

@@Jonnyboyyyonly special people.

I think the Disney representative on the phone represents what’s wrong with Disney. Bureaucratic, self-serving, disjointed internal communication, shallow empathy but refuses to take substantive change unless challenged by the power of public opinion. I think the more this rep talks the less he really says….. hopelessly bureaucratic

@SusanCatherine

Ай бұрын

I felt the same way...the more he talks the less he says. He's spending all his time trying to appear empathetic but not really DOING anything.

@JasonWasTHERE

Ай бұрын

In my opinion, you are correct, but the whole purpose of the phone call was to get my point across and to provide my feedback about the VIP tour, which I am hoping they will change for everyone in the near future in order to improve their experience.

@SammieDee.

Ай бұрын

@@SusanCatherine I agree to a point but they are educated in how to handle consumers and no doubt has a cheat sheet in front of him to follow but I have to give him credit, he could have just gave back 1,000, not called at all, or sent a bs email. So I am still impressed he went above and beyond to make certain they left happy customers.

@batshtcrazy5293

Ай бұрын

​@@JasonWasTHERESadly, that's highly doubtful. They dont care. They got your money. End of story.

@digitalportraitist

23 күн бұрын

Yupp it’s a glorified Genie Pass, do the math Disney does about 300M a year just at WDW on VIP Tours. He keeps harping on “Business Owner” and trying desperately to connect at a personal level. We did the tour at WDW on a holiday and it was great we did 17 rides in 12 hours but that’s all we did. No real behind the scenes other than cast member entrances. We spent about 12k and would not do it again.

His comment on TRON and the fact he didn’t want this to sound like a bunch of excuses validated his genuine concern on issues. The fact that he knew you were a you tuber / influencer still put a little doubt in my mind that “ regular” people’s concerns or letters would be handled with as much priority and as effectively . You asked what I thought, I obliged, I more than likely will never have expendable $ to go and experience things you do. I am neither mad or jealous of that, I am simply grateful that you have chosen to share and I have the ability to join in the experience that way. 😊 TY

@JasonWasTHERE

Ай бұрын

I agree! As a VIP tour participant, I felt it was important to state the facts about the tour as well as what I thought of it

@heidigatzmeyer6809

Ай бұрын

@@JasonWasTHERE I feel you were very professional and kind as to how you expressed your experience.

I’m NOT a world class gambler (I’m a school teacher), but if I’m paying any company hundreds of extra dollars for a VIP experience, I would expect magic-and in this case, DISNEY magic. As a 43 year old woman who has visited Disney World dozens of times over the years, I always feel like I’ve had a magical experience, and that’s at the general admission level. So, given that, in my book, your VIP experience should have had my mouth hanging open for the duration of the video. In the end, I was underwhelmed. The most magical part of that tour video is your relationship with and dedication to your daughter. The world needs more devoted dads like yourself. Thanks for sharing.

@JasonWasTHERE

Ай бұрын

Well said! So that’s why I had to share a little bit of the feedback I had regarding the VIP tour and how dissatisfied I was with it. Appreciate it. Thank you!

Based on similar Disney Customer Service stories on YT, I firmly believe that had you not been a burgeoning KZreadr/influencer, not only would you not have received a dime back in refunds, but not even a phonecall.

@JasonWasTHERE

Ай бұрын

That is why I felt disappointed with the tour and I had to make sure that I provided feedback and the frustrations I experienced in order to make sure that the tour could be fixed in the near future.

@BAKER22-l4u

23 күн бұрын

STOP SMOKING CRACK

@williammccarthy5248

22 күн бұрын

@@BAKER22-l4u Says the person whom comments in all caps LOL.

@jjjurgensen454

12 күн бұрын

This part right hear I was going to comment had he not been a person of influence and trust me they checked you out for sure , and I’m sure your tour guide was very specific to mention that. But had you not been in the public eye like you are I feel like your customer service experience would have been vastly ! Different ,

As a long time WDW goer, and who has a daughter who works at MK, I’m glad you spoke up BUT I think they gave you the “Disney” response. They are taught to make you feel heard, but nothing will change!

@JasonWasTHERE

Ай бұрын

I felt that way too. So sad…

@CabFamilyAdventures

11 күн бұрын

Sometimes they don't even make you feel heard! At least at Disneyland. You can even see it in the little things. We have decided we need to just go above them and email anyone we can when we can.

A vip means exactly that. VERY IMPORTANT PERSON. THEY SHOULD BE TOP priority that’s what they are paying for. To be considered first. Front of lines on all rides , beverages to be offered during tour if needed, lunch, snack, priority seating . Disney needs to put everything in writing on what is to be expected on a VIP tour and deliver just that. Even things like offering an umbrella if needed for sun or rain or offering scooters if needed for people who want the vip but are u able to walk the entire time little things like that should all be included in a vip experience as services that could be rendered if needed I could go on and on but Jason you did the right thing by reaching out. How are things going to get better unless people like you and me and others don’t show them what they can improve on without being nasty or mean. That’s how you improve businesses let them know what they could do better if you see things that weren’t delivered or listed. Thanks Jason I’m behind you 100%

@gregdrivesdriver5104

Ай бұрын

I agree. You clearly understand the meaning of VIP

@JasonWasTHERE

Ай бұрын

This is absolutely why I reached out to them, so they can understand my disappointment with the VIP tour and have the opportunity to make things right

@guadalupeortiz721

Ай бұрын

Mr. Jasone, it's so true when you pay for extra services or VIP ect ect they need to provide everything.

@antoniawe

Ай бұрын

( you get what you pay for) In this case you didn't get what you paid for. You will help make things better for everyone.🤩

@Misbehavedcollection

Ай бұрын

Agree! Also planning Jason's day! The VIP shouldn't be doing all the thinking.

I am so glad you did a video about this, I am passholders and a local to both WDW and universal Orlando, I see VIP tours everyday and just shake my head because I knew everything you just explained a long time ago, it is absolutely ridiculous what they charge and what you get, I had a VIP tour wait behind me on guardians the other day in lightning lane, it took us 45 minutes from walking in the door to walking out the door, it was 700$ an hour that day you do the math, they didn’t get anything more than I did, Disney VIP tours are a joke unless you are a celebrity……now if you are a celebrity they will take you to front of the line and whisk you in and out side doors and everything else, Universal on the other hand gives you everything a celebrity gets but you can just be a normal Joe (front of the line access, behind the scenes access, food and drinks) for slightly less an hour (around 450-500$ hour) so Universal has their VIP tours dialed in and Disney is just abysmal on it, DO NOT EVER PAY FOR A DISNEY VIP TOUR

@JasonWasTHERE

Ай бұрын

It's important for theme parks to ensure that their VIP tour experiences offer genuine value and unique benefits to guests who choose to pay for them. Your comparison between Disney's VIP tours and Universal's VIP tours highlights the differences in pricing, experiences, and overall satisfaction for guests.

@BAKER22-l4u

23 күн бұрын

Lol..Jealous and angry much

@adamp2384

23 күн бұрын

@@BAKER22-l4u ??? Where did you get jealous or angry from, my whole comment was how much of a waste of money it is because you get marginal benefits for the price you pay

Not only was he good, I think the tone of your email and phone call has a lot to do with it. You were very respectful in both, while still getting across your disappointment. I feel like that has a huge impact on the end result. I'm glad it was a very positive conversation!

@JasonWasTHERE

Ай бұрын

Hey! I agree. It was the fact of getting my point across and informing them what needs to be done that made it so disappointing for me. In general, I found the VIP experience to be disappointing!

I've been waiting for part 2 and looking forward to psrt 3. I think you had valid points and youvwere concise and to the point. I feel jeff exemplified customer service by listening and validating your grievances. The reimbursement and offer to retour was 10/10. I went to universal in cali on a vip tour and never waited in line once, rode as many times as we wanted, were given water snacks and juice etc as often as we wanted and even dined in a hidden restuarant behind a storefron that served a gourmet buffet. I did not even pay as much because we only did it for 6 hrs . So ling story short kudos to you for advocating not only for you and your daughter but for future guests. Im so happy for the resolution you received. Wtg, jason!

@JasonWasTHERE

Ай бұрын

Now that’s what I call an experience. Good for you.! Thank you for your feedback.👍

You are not expecting too much. My family of eight 5 adults and 3 kids went in 2012 and paid 5200.00. We bought the fast passes, meal plan, hop pass, 2 handicap scooters, and we stayed at the Disney resort. We had more food and snacks daily than we could eat, unlimited water from any concession. We had princesses and characters and every sit down meal that came and interacted with the kids. We were shuttled to and from each park including the scooters. The kids got to ride as many times as they wanted on the fast passes where they got to skip the lines. Only one ride was shut down the day we were at one particular park but open the next day so with the hop pass we were able to go ride it the next day and then go to our other park for the rest of the day. We had the best time. We had no issues. No lines except the fast pass lines. We did have to schedule our sit down meal times in advance but, that was ok. We were able to have a vip experience we thought. I do realize it was 11 yrs before your trip. But, it seema as Disney has declined in customer experience. We didnt have a guide, but for the money you paid the only guide i would have accepted would have been my childs favorite princess or character to guide us around all day or multiple ones. I know that 11 yrs ago the prices were different, but still 2 people that was a huge chunk of money for a giant let down of experience in my opinion. So, the call back, when he started speaking of flying first Class and not being jealous of people who do, I seen red lol. Because that seemed like a horrible disrespect to you. You weren't questioning anything more that the terms and agreements stated. You were expressing you paid more for the terms and agreements that were not honored. He did a lot of technical B.S. dodging of the points of your concerns in my opinion. Stating numerous times he was a business owner as well. Well, that is great, but what about some hospitality and some portion of refund because you didn't recieve the VIP experience and the terms and statement s were false or misleading. His entire conversation got me heated. Lol. I guess I am a little more hot headed. I am a business owner of 50+ yrs in construction and if we have any issues we handle them immediately. Disney however is too big to worry about the little people anymore. My brother and his family just got back froma Disney Cruise this week he said the cruise was nice. He said that the days they went to the islands that it was 200.00 to shuttle back and forth to the island. He said when you got there it really wasnt setup for like a cruise departure island you had to get taxis to town and nothing had to do with Disney when you got there. Which I would think if they took you there they would have some kind of Disney something set up. So, really your review leaves a bad taste in my mouth on how they treat people these days. They made a ton of money off of you for the day and it appears you got less than our family of 8 in 2012. Do better Disney

@JasonWasTHERE

Ай бұрын

Well said. Thank you for the support! I couldn’t agree with you more! The VIP tour at Disney could use a little improvement, especially when it came to some of the hospitality aspects!

@SammieDee.

Ай бұрын

@@JasonWasTHERE I agree and scooters or a cart to drive, that is so much walking in that heat, I would have been done after 3hrs lol Plus it soaks up so much of your time.

@faithconlon363

20 күн бұрын

You experience 12 YEARS ago has no bearing on this situation.

@Teryxfun.

17 күн бұрын

@@faithconlon363exactly. Totally different park and management structure.

@bodyloverz30

12 сағат бұрын

@@JasonWasTHERE You purchased "Private Aviation Level or Private Yacht Charter with Crew" type of experience at Disney. Your Well beyond Domestic First Class! Your at the "Golden Oak" Level, which demands much more, that what Disney provided!

Disney is a thing of the past. They've made it almost impossible for families to afford to go unless they go into debt.

@JasonWasTHERE

Ай бұрын

So many things are expensive these days..

@kcr1969

Ай бұрын

We visit WDw 4 times a year. We bought DVC and it was worth every penny. Rent points from a broker and save a ton.

@batshtcrazy5293

Ай бұрын

​@@JasonWasTHEREThat by no means excuses their lack of substance for what you paid.

@buster5661

24 күн бұрын

_"McDonalds is a thing of the past. They've made it almost impossible for families to afford to go unless they go into debt."_

@BAKER22-l4u

23 күн бұрын

Lol..WTF are you smoking?

As a business operator myself Jeff did a tremendous job! You had every right to be disappointed..Your daughter and yourself should of even had a great meal during that VIP Experience!...Good job reaching out Jason and especially on the topic of the Employees wage....They should do better their employees should be their best customer!❤❤

@JasonWasTHERE

Ай бұрын

As a matter of fact, I am glad I had the opportunity to provide my opinion about the employees and the experience I had

@xavierminchello8431

Ай бұрын

@@JasonWasTHEREI AGREE ABOUT THE VIP TOUR! AS A PAST CAST MEMBER I HAVE ALWAYS THOUGHT THE VIP TOURS ARE A TOTAL DISNEY RIP OFF! THEY SHOULD BE TOTAL VIP! BACK STAGE EXPERIENCE, INSTANT ATTRACTION ACCESS, ETC. FOOD INCLUDED.

@xavierminchello8431

Ай бұрын

YOU WERE SPOT ON ABOUT THE VIP!

@xavierminchello8431

Ай бұрын

I KNOW FOR A FACT THEY GET A LOT OF COMPLAINTS FROM VIP TOURS AFTER THE GUESTS HAVE EXPERIENCED IT! ITS NOT AT ALL WHAT EVERYONE IS EXPECTING WHEN THEY GO ON A VIP TOUR! WALT DISNEY WOULD NOT HAVE THAT BS POOR EXCUSE FOR A VIP TOUR. LIKE YOU SAID ITS A GLORIFY GENNIE FAST PASS!

@xavierminchello8431

Ай бұрын

DIANE DISNEY HAVE SCREAMED ABOUT THE OUTRAGEOUS LOW PAY FOR CAST MEMBERS! THIS WAS A GREAT EXAMPLE WHAT DISNEY PULLS IN AT THE EXPENSE OF THE CAST MEMBER BEING PAID PENNYS

Jeff knew you were a content creator and that this would end up on youtube. Im willing to bet that if a family that wasnt involved in social media had the same experience and sent them a email explaining their disappointment in the vip tour they would have got some canned email saying were sorry and thats it.

@JasonWasTHERE

Ай бұрын

No matter what the case may be, I would like Disney to correct their mistakes and I hope everyone can benefit as a result

@LaurieLaurie-sf3nc

Ай бұрын

💯

@shteebo

Ай бұрын

It's the Jenny Nicholson syndrome. She drops thousands of dollars, Disney fails to deliver as promised, she requests refund through the standard channels, and gets crickets. Days later, after Disney finds out she has over a million followers, she gets a call back with a refund. This story is too common to be an outlier. This is the way modern Disney operates.

@Margiesmagicaladventures

15 күн бұрын

I agree. I feel you got the response back that you got because you have social media behind you. I think a normal person wouldn’t get their VIP tour refunded.

I worked at Disney in management. He said he wanted to listen, but he never stopped talking. The bit about the first class at the airport??? What did this have to do with your feedback. Just apologise, change the program, and offer compensation. The service clearly didn't meet your expectations.

@JasonWasTHERE

Ай бұрын

Well said. I agree

@brandonhuang4414

Ай бұрын

Sometimes when you become a VP you learn to use buzz words. They seem to sound like they care but sometimes it’s just a bunch of mumbo jumbo

@Elizabeth-lj1vm

5 күн бұрын

I hated you hassling the guide who had no control over what you got for what you paid. A little entitled…

Lots of waffling and business speak not much substance

@eldridge201

Ай бұрын

Exactly. Basically a waste of time. The other person on the phone really didn't say anything at all. Other than for claiming that they "heard" Jason which was a given and obvious since they are both communicating orrally to each other, nothing at all is really said as far as what's going to be done or anything else. I think this is a ridiculous phone call in my opinion. And honestly, they were some things said during the phone call that we're just confusing and didn't make any sense. When they were talking about the Tron ride and it being handled by a third party or other business, I was really odd. At least that's the way that I interpreted what he was saying. Maybe I was completely wrong but that doesn't help anything anyway because to me, there wasn't anything that was discussed in the phone call that took care of anything. Nothing really got addressed directly.

@TFORD-wc1nu

Ай бұрын

yeah what a bunch of BS

@mikefigures5075

Ай бұрын

Holy...listening to him drone on and on was exhausting.

@JasonWasTHERE

Ай бұрын

Frustrating for sure!

@markreynolds9135

Ай бұрын

At the end of the day, he offered a full refund and another VIP opportunity. I don’t see that as a waste of time even if he was using certain jargon.

Good grief YOU ARE NOT EXPECTING TOO MUCH! Thanks for standing up what is what is right.

@JasonWasTHERE

Ай бұрын

Thank you for the support!

Hey Jason. Wow. What a conversation that was. Glad to hear they have offered to refund you and also give you another chance at the VIP experience again. Very impressed with the conversation that you had. Very professional for sure. 🎉🎉

@JasonWasTHERE

Ай бұрын

Thank you! 👊

@bodyloverz30

12 сағат бұрын

@@JasonWasTHERE So I waonder how they treat those, who spent millions to live at Golden Oak?

After watching this video and listening to the customer service phone conversation, I have lost faith in Disney. The costs for a family of 4 - 6 are exorbitant, and you need to take out a 2nd mortgage just to go. Airfare costs, possibly the need to rent a car, hotel/motel costs, hotel parking fee costs, park ticket costs, and extra park ticket costs should you opt for Genie or Lightning passes, parking fee costs at the actual parks. Then there are the OVER priced park food costs. And of course, daily eating out for breakfast, lunch, and dinner. Almost forgot, the Disney souvenir as a keepsake. With the average American concerned about inflation, how do tourists save & for how many years to save for a family Disney World vacation? Is it really worth it? Remember, you are saving for your kids' college education. All the best, America! 🇺🇸

@JasonWasTHERE

Ай бұрын

These vacations are so expensive. People need to save for years to go on them..

I think Jeff was absolutely amazing. He did listen, and he did return your money and offer you a new one for free. WOW! So many people like to complain in the comments and I get that. I would be so upset as well. But he rectified it. He was a man, a good businessman, a good listener, and wanted to do better. I appreciate that!

@JasonWasTHERE

Ай бұрын

Absolutely, I agree! Thank you for the support! It was primarily intended to convey my point regarding the tour!

So as someone who has been on several VIP tours. Finally someone is putting out content actually about a VIP tour. I feel like so many content creator’s out there or just kissing ass. Or just giving facts about a VIP tour that you can find on the website. I agree I did find it strange that we never went to the front of the line. We just went in the lightning Lane. So if there are 20 people on the lightning lane, I now have to stand there and wait rather than go to the front. When we met our VIP tour guide, we were given a VIP lanyard with a VIP pin and button. I asked my tour guide about the VIP tour, Mickey ear hat… and apparently you only get that on days where the tour is $900 an hour. I feel regardless of what the hourly charge is. We should get that anyway. I did like the fact that we got parade, seating, and fireworks seating, which was really nice. I would’ve liked the VIP meal. But we decided that we were going to eat before the VIP tour that way we could just focus on going on rides. However, the free water and the snacks is nice to. I definitely feel like there’s more that they could give us , because when we go, it’s someone who is getting us lightning Lane essentially. Like you’re paying $6000 to have lightning lane for all the rides. I feel like they could include a Bibbidi Bobbidi Boutique appointment , or even a haircut appointment, or my kids get a free outfit, or some kind of VIP backpack. But I like that you’re putting out stuff that gives people the real information.

@JasonWasTHERE

Ай бұрын

Thank you. I appreciate the support. It is absolutely true that if there is an issue there is always the option to speak with customer service in order to get it resolved. However, how are they going to be able to resolve it if you do not contact them with a complaint

@Dadatdisneyworld

Ай бұрын

@@JasonWasTHERE absolutely. As someone in hospitality they only way to improve on something is to say something about it. I hope they improve it more. I’m going on one in August so let’s see how it goes.

We had a bad experience with three kids several years ago and they are not like this with everyone Jason, they pretty much said sorry and NEVER made it right or us happy, that’s why we will never spend another dime there!!!!! I’m glad he made it right for you sir. Thanks for the video. Funny how famous 1% of people are treated verses the rest of us that make up 99% of their revenue!!! They are pathetic. That was no disrespect to you either Jason.

@JasonWasTHERE

Ай бұрын

I know that things have changed recently there since Iger came back.

When the media rode the ride prior to opening, they rode it over and over and over again. Molly from Mammoth club rode every row. She gave her opinion on the perspective from each row. When D23 did a paid private event prior to opening, people were able to ride it as many times as they wanted. Glad you got your money back. I didn’t expect to hear that. 👏

@JasonWasTHERE

18 күн бұрын

Really!? Good to know. Thanks

I won a Disney World vacation thru McDonald’s when they had the Monopoly Game. It stated that we would receive Park Hopper tickets for each day. I planned my stay around the park hopper tickets going to more than one park per day. Making reservations at numerous restaurants in the different parks. When we got to the hotel our packet was there waiting for us. We received regular one park per day tickets which completely messed up my plan. I tried talking to management but it fell on deaf Mickey ears. When I got home I complained to McDonalds and Disney management. I never heard anything from Disney and mcDonalds sent me coupons for $30. Too many people dropped the ball.

@gregdrivesdriver5104

Ай бұрын

When it comes to McDonalds, they were generous. You do know the scandal with the Monopoly game. Unless you have a media outlet, customer service in most cases doesn't exist. I'm thinking we all need to walk around with cameras and post.

@JasonWasTHERE

Ай бұрын

Thanks for your feedback! Interesting

We also did a VIP tour. It's been almost 2 years ago. For us, it was a real stretch financially to do the tour and we were quite disappointed. It absolutely pained me to email them with a complaint. If I remember correctly I sat and cried while I typed it. Disney is my happy place and they had let me down in a big way. I NEVER HEARD BACK.... nothing. No email, no phone call. I wish I would have had the opportunity to speak to someone about our experience. I am so glad that you were able to give feedback. It's the only way a company can learn and grow.

@JasonWasTHERE

Ай бұрын

As I read this comment, I am very disappointed that nobody has contacted you regarding your feedback. If you attended the VIP tour, they should have reached out to you regarding your feedback and how disappointed you were as a result.

@markreynolds9135

Ай бұрын

@@JasonWasTHEREDo you think that you received a prompt response because of your channel or do you think that others would receive the same level of attention as non-business owners?

@running-with-scissors664

Ай бұрын

They didn’t reach back to you because you don’t have a KZread channel. I’m sure that had a lot to do with why they did call Jason. I’m sorry this happened to you!

@tarazieminek1947

Ай бұрын

​@@markreynolds9135 100% because of his channel.

@247dano

Ай бұрын

@@markreynolds9135that would be my assumption. That’s why, though this type of content is insightful, it’s not always what you as a every day customer will receive. This goes for any type of establishment, not just Disney vip tour

Disney is milking the parks in order to prop up other failing ventures ESPN, streaming, etc. Over the last four years they have done little to no investment in their parks as compared to Universal. This comes from someone who has visited Disney many times and is an owner with DVC. I am not surprised by your experience, around the same time frame my nephew took his family to Disney and did the VIP experience. Although we did not have a detailed discussion about their experience he told me we was suprirsed about how run down the parks appeared to be. Your experience highlights that Disney has a long way to go to return to the quailty product they delivered to their customers in the past.

@gregdrivesdriver5104

Ай бұрын

Yeah, reports indicate that the money is coming from the parks because of the failed movies, streaming services, and leadership expenses, etc.

@JasonWasTHERE

Ай бұрын

So you have noticed a decline in the quality of Disney parks and services based on your own experiences and those of your nephew. It's important for companies to maintain high standards and products and services to keep customers satisfied. Providing feedback directly to Disney, whether through customer service channels or online reviews, can help them understand areas where improvements are needed.

@DevinSiebold

Ай бұрын

Tron, EPCOT overhaul, Moana, Guardians, Remy, Star Wars/Toy Story, three new hotels, Avatar, Runaway Railway, Disney Springs, drone show, two new nighttime shows… the investment is there and larger than Universal over the same 10 year span, it’s just spread out so you don’t notice it as much. And currently they allocated $40 billion for expansion, 30x’s the cost of Epic Universe.

@LifeisGood_LetsHaveFun

Ай бұрын

@@DevinSiebold Saying you are going to invest and doing it are two completely different things. Disney came out with their latest announcement of up to $40B in February 2024. It was a move to "right the ship" given the +$1B investment in Epic Universe (schedule to open in 2025). I have been a big Disney supporter in the past but what I experienced last year was a over-priced, run-down non-investing Disney. Disney has always been able to command top dollar form their product as the value for price was equal. However, when Disney went on it's failed attempt to change the political landscape in Florida they stopped investing in the parks. A rather short sided financial move. The result is exactly what Jason experienced, little value for the money piad.

Thank you JASON!!!! Customer Service should be trained to make you feel important, and your concerns should be validated (check out the book "I Hear You", I know you know this already). The reality is he offered you a few things.. 1. A refund on something you should have never paid for in the first place (you said it yourself you could have just fast-passed things etc.) 2. To do it again and make it right (we don't know what "right" is and we don't know if it's comped). And finally (no. 3) he offered to "work" with you... Now, that if anything it is the golden ticket given your affinity to WDW, your following, and your personality - top shelf next step... I love your content and I think WDW took you for a ride and you called them out on it... Now lean on them and get that endorsement... You deserve it, brother! Thank you for all of the content, I know you already know what to do, But it's very cool that you share this with us, thank you.

@gregdrivesdriver5104

Ай бұрын

Hearing the conversation, I couldn't believe how Jeff failed to value Jason's time. Get to the point. Who has the time to listen to Jeff use adages and ramble on using the basics business grad school? I wasn't impressed. Fact is that the VIP tour was a 2 out of 10. Think Jason turned the conversation immediately clarifying that the experience may have been a fraud and that lawsuits are common these days. A refund was the least that you should expect. Your time is a valuable commodity and shouldn't be wasted being told no on a VIP tour.

@eldridge201

Ай бұрын

@@gregdrivesdriver5104 I agree wholeheartedly with your comment. I don't know if you care to go and see mine but I wrote a couple long comments pretty much saying the same thing you did. In short, I don't think that Jeff really did anything or said anything that was a substance. I agree with you that it was a lot of gibberish in just word rambling they didn't really mean anything. The fact that he made the statement that he heard Jason was laughable in my opinion. Nobody needs to hear that you have been heard when you're both speaking to each other orally so it's obviously a given that you both are hearing each other. If you're not, then you're going to say that you can't hear one another because of a problem with the connection with the phone or whatever. But that's a completely different subject that has to do with the communication of the device itself. So, it's really stupid to say that you heard one another. Of course you did. You're talking to one another. What matters is that you actually understand what happened and what was going on and why there were problems and what you need to do going forward to correct them. In the phone conversation I didn't really hear anything that addressed what the problems were specifically at least on Jeff's part and how they are going to make changes going forward. I understand that maybe this is something that he cannot immediately in that moment say as far as what can be changed because he may need to talk to his other managers or higher ups or other owners of Disney and that's fair. But, I don't think Jeff grasped what was actually the issue and really didn't say anything. Basically and nothing phone call in my opinion other than getting a refund which was obviously a great thing. I will give them credit that giving the refund was great but if you think about it, if they can just randomly give out a $6,500 refund like this, then what does that tell you about how much their service is really worth? As a business owner, I would be hard-pressed to just fully refund that amount given that they obviously still had to pay the tour guide as well. I'm not saying that that is the cost that Disney cannot eat but that is irrelevant.

@JasonWasTHERE

Ай бұрын

Firstly, I would like to thank you for taking the time to give me your feedback. It is much appreciated! Yes, I agree with what you have said. In my opinion, I just had to make my point about the experience I had during my VIP tour and was very disappointed with what I experienced

You were impressive in relaying your message Jason. Jeff’s was great in listening to your concerns and great response from him. He did the right thing in reimbursing you and taking your concerns to hopefully make good changes. Nice constructive messages, great job and awesome outcome. I’m going to share this with my son being a Disney lover also. Thank you for sharing 😊❤

@JasonWasTHERE

Ай бұрын

Glad you enjoyed it! Yes!

J Dawg, let me give you my experience with Disney and going there 10 years ago when I was still Active Duty. My ex and I took a trip down, the week after school started, sometime around the 10th of September or so. Its still HOT as shit, all the water parks, amusement parks, etc. ......they're ALL open. Except, ZERO CROWDS. I'm not joking. We rode so many water park rides that we were exhausted and just ending up leaving early because it was just so easy to walk up and ride 1st in line every time. Same was true at Universal. Go 1 or 2 weeks after school opening, and those parks are yours! P.S. --- You still owe me the Front Camo PACK ! 😁

@melissamajors4925

Ай бұрын

Coming from someone who lives in Florida and has been there many, many times, your experience is not the norm with regards to lines at any time of the year.

@JasonWasTHERE

Ай бұрын

Good to know! Thanks for the advice!👍

He offered a full refund!?? LUL He should have lead with that, and told you we're not changing shit, VIP isn't a value thing, it's there for famous people that need someone to hold their hands and take photos for them that don't have any real friends. LOL End of call. The business speak blowing smoke up your ass is just insane. lol

@buster5661

24 күн бұрын

people like him are easily impressed and wonder why nothing works. you see it for what it is which means youre one of the few with eyeballs

@JasonWasTHERE

23 күн бұрын

It is frustrating, and I understand, but I felt it was my responsibility to reach out to Disney and let them know how disappointed I am and perhaps they can resolve the issue.

he makes a great point as a fellow gambler myself completely agree with. vip treatment means vip!! for the price disney charges you should get way more for vip tour! you spend 7k at even a local off strip casino in vegas ur gonna get free shows, rooms, dinners etc especially as an out of town guest. the guy on the other line did a whole bunch of talking and said nothing !

@JasonWasTHERE

Ай бұрын

Thank you for your support! Appreciate it! 👊

WOW the VIP tour should definitely provide detailed description of what is included. The tour guides also need to be provided latitude/discretion when it comes to what may be provided the day of the tour, above the description. As you stated Jason, this was you and your daughter not a group which should've allowed more personalized attention that day. A meal definitely could have been offered in addition to snacks throughout the day. Disney should also be providing complimentary tshirts/memento referencing participation in the VIP tour. Disney definitely dropped the ball with the lack of detail and attention they normally provide with their services & goods. However, Disney has the most incredible team of customer service representatives. Jeff was professional, relatable, understanding and genuine. I felt not only did he (Disney) want to provide another opportunity to get it right by offering a VIP tour for future but he also wanted to hear your feedback so he could share with others to make improvements to the tour experience. He valued your opinions. I am returning to Disney World next month and I'm hoping our 7 day trip with our special needs son, our daughter and her family is beyond magical! We aren't able to afford such a luxury of a VIP experience however I'm hoping our park experiences are stellar! Jason I hope you and your daughter will be able to have an extraordinary VIP experience when you return to Disney. Best wishes!

@JasonWasTHERE

19 күн бұрын

Thank you for your feedback! I really appreciate it. I'm glad you understand why I was pretty disappointed with the VIP tour. However, I'm glad I got to explain and give feedback about it, and hopefully they'll fix it for others. Have fun on your Disney trip!

😮 was he AI?

@JasonWasTHERE

Ай бұрын

Huh?

They may have given you a refund but it sounds like they won’t do anything to solve the problems they make.

@buster5661

24 күн бұрын

well they got a well spoken customer service representative that didnt actually help the customer but made them feel good so the problem is solved 🙄

@JasonWasTHERE

23 күн бұрын

Ideally, I would hope so, but regardless, I am glad that I provided feedback. It is always important to provide feedback when you are dissatisfied in order for the Disney to correct the issue

We just went to California for vacation and did the Universal studios VIP tour. All I can say is DO IT if you get a chance. I could not find one negative thing about the entire tour. Unlimited water,breakfast and lunch at an actual restaurant with sushi,chicken breast unlimited drinks, brisket etc.. a separate VIP trolly and multiple off the trolly back lot tours. Than unlimited front of the line access for every ride including Mario cart. Family of four was $1900 but you actually got way more value.

@JasonWasTHERE

16 күн бұрын

So I’ve been told. Thank you.👍

The dude on the phone wanted to hear his own voice more than he wanted to do guest recovery.

@JasonWasTHERE

4 күн бұрын

Glad he called about my concern and gave me a chance to explain myself!

Jason you are so coy in so many ways. People ask you all the time if the other two girls that are always with you are your daughters, but you never answer. Now in this video you are offered a refund or a do over but you don't say which one you picked. You have left your subscribers hanging once again😂

@JasonWasTHERE

Ай бұрын

Keep watching to find out! 😜

Says so much nothing.

@JasonWasTHERE

Ай бұрын

As long as I managed to convey my message, that's all that matters

Well I’m glad they choose to refund you and to reach out so quickly. You were right on how they didn’t detail what was and wasn’t included.

@JasonWasTHERE

Ай бұрын

Thank you for the support!👍

Excellent customer service from Jeff. You had legitimate concerns. Other customers probably don’t have your business savvy so they don’t bother to bring these problems up to the correct department. I like how you both handled the situation. Bringing up what the personal experience guide earns was on point. Employees are being taken advantage of their position. I think with Jeff offering a full refund was almost a type of peace offering because you are a big presence on You Tube. Then again, he did sound very sincere. I do think he will bring these problems to the attention to the correct people. They will not be changed overnight. It was very good that you did point out these discrepancies. Way to go to both you and Jeff!😊

@eldridge201

Ай бұрын

Please explain how the employees are being taken advantage of. The employees are given an opportunity to work at Disney and I'm sure that their expectations are fairly clearly spelled out when they are a VIP tour guide and their salary is discussed beforehand. If they don't think that the salary is compensatory to the services that they are going to need to provide, then they can obviously turn down the position or they can request a higher salary. One of the two can happen. But, once they accept the position and the salary is agreed on, how is there any problem at that point? There isn't. I'm not against the employees making a good wage so don't misunderstand my comments. But, I see these types of comments all the time in various types of Industries and I happen to be involved in a few of them as a business owner myself and it gets laughable when the conversations come up. People keep forgetting that people are agreeing to provide certain services for a certain salary or wage in return. Will there be an automotive technician or mechanic in the automotive industry that gets $25 an hour or $15 an hour, or it is a truck driver that decides to haul a load for a specific amount that a broker is willing to pay, it's the same thing. So, there is a mutual agreement between both parties regarding what the pay is going to be BEFOREHAND for what is expected in return. I don't understand how anybody is taking advantage of anyone. Let's say that you take the job as a tour guide and you decide that the requirements to fulfill the position are a lot more than you thought, then at that point, you go back to the hiring Personnel or whoever is in charge of salary and explain to them that you feel like the salary is not equal to what originally was discussed. At that point, you can tell them that you feel that there are a lot more requirements than originally discussed or anticipated and you need to get more pay or you can look for a different job somewhere else. It is that simple. If the tour costs $6,500 or it costs $65,000, it doesn't matter. If the service you provide needs to pay you a specific wage because you're providing a specific service, then you need to get that specific wage regardless of whatever Disney is taking in for the revenue. This is the same for any business as an employer or employee. Now, if you want to talk about sales types of positions, then that's fine but we are not discussing that here. Those are different types of structured pay situations based on performance based on sales. My guess is here, although obviously the tour guide or host needs to provide the best experience they can, I doubt they are providing anything more if the tour is $15,000 or it is $5,000. So, why should they get any more money if they are providing the same experience either way?

@JasonWasTHERE

Ай бұрын

My goal is to get my point across as clearly as possible

Am I the only one that was listening to that phone call from Disney and it started to sound like blah blah blah ? or is that just me LOL

@JasonWasTHERE

16 күн бұрын

As long as I provide my feedback and hope Disney makes some changes in the future!

Thank you. It isn't always sunshine and people need to know what happens

@JasonWasTHERE

Ай бұрын

Yes, couldn't agree more!

glad Disney gave you the opportunity to make things right! i agree with every point you provided in your email! ❤😻😊

@JasonWasTHERE

Ай бұрын

Yes! Appreciate it. I am glad that I had the chance to point out a few things and hope that they will change so that everyone can have the same experience as I did

That would be funny if Disney wrote you back, saying none of our richer Asian customers ever complain about their experience. 😂

@JasonWasTHERE

Ай бұрын

😳

If Disney advertises a VIP experience, it truly should be VIP meaning you can ride whatever rides you want, eat whatever food you want (within reason of course) , have access to behind the scenes, have access to the front of the line etc. 450 to 900 dollars extra per hour on top of admission is a massive amount of money and to me, the value isn’t there. Yeah it’s cool to have transportation and a tour guide, but there should be so much more for the money you are paying. There should be swag bags for each guest, a list of restaurants where your meal will be comped, unlimited access on whatever rides you want to go on. How much does it really cost Disney to put a bag together with some Mickey Ears and t-shirt to each paying VIP guest? How much does it cost Disney to have lunch, dinner and snacks included? Not much at all. These are smalls things Disney could include in VIP that would make the product so much more enticing.

@JasonWasTHERE

Ай бұрын

Absolutely, Justin! I agree

I totally agree with your comments and felt the same way. When you compare the VIP experience at Universal, Disney is nothing more than a fast pass experience. I agree, you should be guided to the front of the line and offered a free lunch. Disney needs to see what Universal is offering. We have been on 3 Disney VIP experiences and thankful that I was able to experience it but felt like there could have been more done to make us feel like a VIP.

@JasonWasTHERE

10 күн бұрын

Exactly

we have done vip tours with disney and universal. universal’s tour is so much better! we had vip treatment from the beginning…free parking, buffet breakfast where we met our guide, unlimited rides with no waiting, we never stood in a line. lunch and dinner were included. it was truly a vip experience and so much better than disney

@JasonWasTHERE

2 күн бұрын

Seems like you had a great experience! I’m glad!

Your feedback was only a great advantage to Jeff and the Disney operation. If you don’t give feedback, people don’t know. Constructive criticism is important. Disney has a lot to lose. You’re a very influential Social Media Influencer. The fact that they responded quickly and heard your valid points shows that he did his job to the fullest.

@JasonWasTHERE

Ай бұрын

Absolutely, I agree. It was very crucial for me to give my opinion and give the facts about the VIP tour, as well as providing feedback, in order for them to rectify the mistakes that they made regarding the VIP tour.

Jason I think what your doing is absolutely right!! These big businesses think they could say they offer something but never come through. Then when you complain or what ever they treat you like the guy. Smh! But that wasn’t the case. The guy called you back and offers a solution and it sounds like the might improve their VIP experience on top of them giving you a full refund and a new experience. That’s awesome!! So happy about the outcome of this story. Can’t wait to see the new video that you do when you go back. 😎🇺🇸🔥🔥🔥

@JasonWasTHERE

11 күн бұрын

Appreciate the positive feedback! In reaching out to customer service it wasn't just about me, it was about everyone in general that goes out of their way to spend money on the VIP tour, and not meeting their expectations! Hopefully Disney can figure out and be able to fix it as soon as possible.

Very interesting. It can be a struggle to find good VIP services. Can't wait to see what happens when you go back.

@JasonWasTHERE

Ай бұрын

Stay tuned! Thank you

Jason, I feel the same as you regarding the number of times you can enjoy a ride. Getting a refund so you and Blair can go again was great! Did this VIP price of 6,500 dollars include a room and meals? With any other amusement park, you pay a daily fee, and there is no limit on how many times you can ride any of the rides. If that wasn't expressed on paper, then your frustration is valid. You handled the situation well, Jeff also heard your concerns, and Disney needs to make the contract crystal clear exactly what the VIP includes. 6,500 was not worth it, in my opinion.

@JasonWasTHERE

Ай бұрын

Everything else was additional.

@krisroche8163

Ай бұрын

​@JasonWasTHERE I thought a hotel would be included for that price. Glad you emailed Disneyland and resolved this.

Great video, Have you checked on Aaron to see if he is first, still has his job or got switched out of his VIP tour guide job? The head staff does some slimy things to their employees whom they think may caused a disruptions. I worked for them in the far past and I seen it first hand. I’m glad you held them accountable for the money you were spending.

@JasonWasTHERE

Ай бұрын

As you can see from my video, I did state about what I was referring to. In fact, he was extremely knowledgeable about the subject matter. It was just the VIP tour in general that left me disappointed

Disney doesn’t give out anything extra anymore. 6500 for a VIP tour and you don’t get a lunch or dinner. Why does anyone go there. I stopped giving my money to Disney when I realized they raised the price of churros.25 cents four times the summer of Disneyland’s 60th. Everyone else can enjoy what Disney is becoming and continue to pay more for less.

@JasonWasTHERE

Ай бұрын

Disappointing for sure.

I don't think you are over the top at all I think you had every right to ask these questions. It was refreshing to hear this call and know that he did truly care and did not make a lot of excuses. Way to go Jeff and Disney! I do wonder though how the call would have gone if you weren't a major influencer; but it doesn't bother me. I am just glad to hear that Disney still has great customer service!

@JasonWasTHERE

Ай бұрын

In all honesty, I am glad that I provided feedback regarding the VIP tour experience and I pray that they will make the necessary changes!

@mitziroach5231

Ай бұрын

@@JasonWasTHERE I pray they do too! I also liked the fact you advocated for pay difference for the Hosts that is something not many would think of or care to do. I agree they should be compensated differently.

Walt is turning in his grave seeing what Disney Land has become. So sad

@JasonWasTHERE

Ай бұрын

🫣

I liked the way you presented your concerns and the way disney addressed your concerns. Very impressed

@JasonWasTHERE

Ай бұрын

I appreciate that!

I firmly believe your utube affiliation made the difference in your resolution. I am sure they were made aware of the fact you were filming. No hate just trith.

@JasonWasTHERE

Ай бұрын

Regardless of the situation, it's always a good idea to provide your feedback on things that you don't like about a service so that they can make any necessary improvements to the service

This was a masterclass in customer relations for those serving VIP customers. I think Jeff needs to immediately evaluate his product and understand the meaning of VIP. The rates that he is charging indicate a premium product. I was outraged watching the "experience." Who is in charge of this? Knowing that you were a group of 3 with a child, you should have had a golf cart within the park to expediate to each attraction, a premium lunch reservation, snacks, drinks and immediate unlimited access to all rides. A VIP host should have had the day planned out in advance. At the conclusion, you should have been given a framed photo to commemorate the day. The quality of Disney has rapidly declined and it's up to guests to remind those in charge that we expect more.

@melissamajors4925

Ай бұрын

You need to see if Disney is hiring. You get it.

@JasonWasTHERE

Ай бұрын

Well said!

HILARIOUS! It gave me a Disney add 1/3 of the way through.

@JasonWasTHERE

Ай бұрын

Interesting!

Years ago I did a similar tour. The guide walked us through the park, rode an attraction once without waiting in line and that was it. I don't understand what the fuss is. If you want a no line wait experience, stay at a premier universal hotel and use those perks at one of their parks

@JasonWasTHERE

9 күн бұрын

It sounds like you had a different experience on your tour compared to what I've experienced. Tours can vary widely in terms of what they offer, and some may focus more on providing behind-the-scenes insights or a more leisurely experience rather than maximizing ride time. The conversation, however, was an overall experience if you listened to what was being said

I’m so glad that they came to your rescue there’s a lot of us who couldn’t dream of spending that kind of money for a day at Disney although it’s 67 I could only wish lol everyone should be heard whether they’re buying the VIP tour or the cheapest senior citizen, tickets, if there is such a thing at my age, Disney is still magical and I would want it to be all day. I was a business owner, and I understand that things happen and you have to be prepared to deal with him in a expedient manner and make your guess feel like even though something happened that wasn’t pleasant the outcome was even greater than the expectations. That’s so easy to do if you first just ask the customer what would make you happy. Jason, you did that in your letter you told him that you wanted to be told what to expect. Put it out line for line. This is everything you’re going to get above and beyond for the money you’re spending, that was the perfect opportunity for Disney to step up and make it happen. Thank you so much for taking the time to make this video and to read my words I value your opinion.

@JasonWasTHERE

Ай бұрын

Well said! Absolutely, I couldn’t agree more. It was necessary for me to state that I was disappointed with aspects of the VIP tour as well as the things I had expected.

Just don’t give the guides tips , they’ll soon make sure Disney Customer services listen 😂😂😂

When my husband and I went in the early 2000's, attendance was low, and we would ride Tower of Terror, all the mountains, and even Mission Space over and over again. No one warned us of a health issue.

@JasonWasTHERE

Ай бұрын

Times have definitely changed!

He is the right person to be in customer relations. Very professional as was your email to him. Sometimes things work out like they are supposed to. Great video.

@JasonWasTHERE

Ай бұрын

I agree!

Hey there Jason, I was very anxious to watch the second part of your series. I am also a business owner and truly believe that if something is broken, I’d rather know constructly than a horrible review. I also think that you having the whole thing videoed and he more than likely looked you up, had no choice to refund your experience and apologize. He was long winded on his company, and that was an exorbitant fee to pay. I, also would have expected the red carpet and a fabulous lunch! Hope to see you at Mohegan sometime. We’ve met at Slot a Con. My husband and I were Old School Slots guest. We helped you with the meet and greet passing out swag.

@JasonWasTHERE

Ай бұрын

It is important to provide feedback so that mistakes can be corrected! Really!? Appreciate you. Thanks!👍

One of the reasons we vacation in Disney so often is their customer service. I am not an influencer in any way and have always shared the same sentiment / experience as you displayed in this video. Thanks for sharing with us here hopefully we will see more Disney content on your channel 😄

@JasonWasTHERE

Ай бұрын

I’m glad you had a great experience with the customer service. But when it comes to certain things, especially with the VIP tour, it's always important to state your feedback and your opinion so that things that need to be corrected or improved can be addressed by Disney!

I think Jeff did a great job listening to your issues, focused on making changes in the future and gave you a credit. People go to Disney because it is the happiest place on earth and he left your call knowing it wasn't the best experience - people normally just complain but taking the time to send an email seems like it was the right move!

@JasonWasTHERE

Ай бұрын

Absolutely! I agree! Providing feedback is important!

@ademarmatinian3557

25 күн бұрын

When you have influence and clout you get actual" VIP" treatment from customer service. Jason deserved the refund as would anyone who was ripped off like that. But let's be clear an average schmuck as I would have to settle for tumbling tumbleweeds and chirping Jiminys.

Respect begets Respect! I always try to treat people the way I also want to be treated. You handled the situation 100% the way I would have. No need to get rude but just state the facts. Documentation is the key. Know what you want to say prior to either calling or leaving an email.

@JasonWasTHERE

Ай бұрын

Absolutely! I agree!👊

Just so you know I think your terrific guy and a gentleman. I enjoy your channels because I enjoy you. You ask for opinions which I appreciate, and I’ll give them but even when we disagree it’s healthy. Your terrific. Just wanted you to know.

@JasonWasTHERE

Ай бұрын

Thanks, David! Appreciate you and your positive comment.

Thank god•ness at the end he offered to refund your experience. Because I was like this conversation not going anywhere based on the questions you asked in the letter/beginning of the call. Like I said in the previous video a pendent, wizard hat or heck special ears for the kiddo would have been a huge acknowledgment of a VIP costumer. Golf cart between rides something out of the ordinary. Me personally I would want people to know VIP is coming through heck even put the tour guide in a standout outfit. It would make other park customers at least look into becoming a VIP customer.

@JasonWasTHERE

Ай бұрын

Absolutely, couldn't agree with you more! It was a pleasure to have the opportunity to express my opinion and bring it to their attention.

Loved the follow up and agree with you 100 percent

@JasonWasTHERE

Ай бұрын

Yes! Stay tuned!

We did a VIP tour in February of this year....and nothing changed, except, they have more snacks now lol. We thought the same thing about not skipping the lines....even on Tron and Guardians, you have to go through the whole pre show. We expressed some frustration to this to our guide and he stated that Imagineering controls that and they wont allow you to skip it unless you are a mega celebrity. We just did not see the value there if you have to wait in the regular LL. Jeff was great.....and we didnt write them...but I wonder if they would have offered us a refund and a redo unless we were an influencer like you.

@JasonWasTHERE

Ай бұрын

Thanks for the feedback!👍

If they violated the terms as advertised it’s crazy you didn’t file a small claims action in court. Disney would have to pay their attorney to defend and you would have the right to demand documents and depose the people who stiffed you. Likely to get some or all of your money back also. Small claims court can do more than you imagine if you try.

@JasonWasTHERE

11 күн бұрын

There was no reason to file suit as they rectified the situation for me.

I thought it was a good response. I have dealt with customer service years ago, and they were great and made things right. Best customer service ever. I have no doubt they will go above and beyond your next VIP tour. This is what I would expect from a VIP tour. Access to ALL rides as many times I want. Transportation between parks. Tour of Cinderella Castle. Lunch at good restaurant, and unlimited snacks. Maybe I’m asking for to much, but if I’m paying 650-950 per hour, I don’t think my request is unreasonable. I think the cast members do a great job, and certainly do not get paid enough. Have a great second round VIP tour, and can I come too! Have fun!😊

@JasonWasTHERE

Ай бұрын

This is a very valid point and I agree with you 100%. That is why I feel it is necessary to express my views and feedback as well.

Whooo, listening to the call with Jeff... I have never heard someone say in so many ways, in such a short time that they have no real power to affect change. He heard you and was interested in the call but in like 7 ways he told you he's not the decision maker and has little power to sway the other managers/directors. Even more, it sounds like some of the other managers/directors resent his department earning money off of them that doesn't come back to their own budgets.

@JasonWasTHERE

Ай бұрын

Yes, I could not agree more with you. It was very disappointing not only for the VIP tour but also for the rest of the visit. As long as I got my point across and my feedback to Disney was expressed, I was satisfied

I was impressed with his service to you as a customer. He owned the problem and will work on fixing it. Will it ever be fixed, don’t know. But he will work hard at finding a solution. I believe it takes more conversation with customers like you to fully grasp the VIP service. Obviously their idea of VIP did not match yours. But I do feel that he valued you as a customer and wanted to fix it. Ty for sharing this with us.

@JasonWasTHERE

Ай бұрын

The customer has a limited amount of control over the service, so that is why it is crucial to always provide feedback when there are any issues that need to be addressed.

Holy shit the smoke blowing of this guy. LOL He basically said, VIP tours aren't a value thing, they're basically there for people that need security and someone to handhold them and have someone official looking with them for show, and if you're worried about the $, you shouldn't be on the vip tour. LOL

@buster5661

24 күн бұрын

ei, a baby sitter

@JasonWasTHERE

23 күн бұрын

Some people may see it as worthwhile and great experiences, while others may view it as unnecessary. No matter what the case maybe, it was just a disagreement, and I had to express my opinion on it. What are your thoughts?

Yeah,....Disney is trying DESPERATELY to squeeze every single penny of profit from every park guest that they can. That profit is then sucked away from the parks division and thrown into the failing divisions of the company...like D+. This is what happens when Disney needs It's parks to float the entire company. Disney is leaning WAY too hard into it's best money-making business division....and it's DAMAGING it for everybody.

@JasonWasTHERE

Ай бұрын

Overall, I'm glad I had the opportunity to express my opinion about my disappointments that I had at Disney that I hope they will take steps to correct.

As someone who visits Disney World multiple time a year and have had my own issues with Cast Members, or customer service on the phone. They always respond with manner. Issues resolved quickly. I do give them a 10 as well when it comes to listening to their guests!

@JasonWasTHERE

Ай бұрын

I am glad to hear that, that is good to know

Disney doesn’t know what the truth is Jason. Love shot videos of shots

@JasonWasTHERE

16 күн бұрын

Huh?

I'm impressed. Glad he's making it right. The full refund is a great start, and wants to build a relationship and see to it that your next experience is better. 10 out of 10.👍

@JasonWasTHERE

Ай бұрын

I hope so too!

I feel that Disney will make these changes and I’m so glad that they handled it the correct way.

@JasonWasTHERE

22 күн бұрын

Let’s hope so! Thanks for watching

Jason getting back to you and being a listening ear is all well and done. The question I have for you is did they make it up to you? Did they offer anything in a remedial fashion, or was it just, we heard you, we are sorry, we will make it up to you next time. I must say though that your tour guide was a wonderful guide deserving of the tip you gave him. I hope Jeff did some monetary compensation for part of your experience. I hate to mention the old saying that, "Talk is Cheap." "Actions speak louder than words." I hope you experienced the later. Thanks for sharing...

@JasonWasTHERE

21 күн бұрын

I agree! Have you seen part 3 yet?

@michaeltorres3231

21 күн бұрын

@@JasonWasTHERE Jason I haven't seen part three yet. I will though....

The park host deserves 5% of the fee for all that work

@JasonWasTHERE

Ай бұрын

I agree!

Great video Jason!! Hello from Ireland! ☘️

@JasonWasTHERE

9 күн бұрын

Hello there! Thank you for watching!

I feel like by this was a solid communication and response. Im still upset with a ln experience I had two years ago, never recieved a response that made me feel like a whole human again. So it is nice to see this.

@JasonWasTHERE

Ай бұрын

Oh wow! It is for this main reason that I have reached out to Disney so that they can fix what needed to be fixed so that the VIP tour and the experience that comes along with it may be enjoyed to the fullest extent possible!

I’m sorry you and Blair had a disappointing VIP experience. In my opinion, Disney is doing a great job to make things right with you. I’m really glad Disney is giving you a refund on the VIP tour that didn’t live up to the bill. Also, I think it’s awesome that Disney is comping you and Blair with a do-over VIP experience!!! I hope you and Blair have an awesome time!!!

@JasonWasTHERE

Ай бұрын

Yes, couldn't agree more! Thank you!

Are there different levels of VIP tours? I've noticed celebrities on rides that seem to travel between attractions via secluded passage ways. Is there an "extra special" VIP package that allows those guests to avoid the crowds altogether?

@JasonWasTHERE

10 күн бұрын

You would have to contact customer service lol...I was wondering the same.

Did you let Jeff know the call was being recorded and will be played publicly on KZread???

@JasonWasTHERE

Ай бұрын

No worries! Thanks for your concern!

Problem with this that they resolved it because of who you are. Anybody else without a platform, they would have dismissed it. That is really just Disney.

@JasonWasTHERE

Ай бұрын

It would be great if they could resolve this issue. I believe it is very important that everyone state the facts and provide feedback on anything that they are dissatisfied with.

Great informative video. Jeff seemed sincere in what he was saying. Now...lets see if he follows through!😊

@JasonWasTHERE

Ай бұрын

He sure was!

That was one of the most professional ways to handle that situation by Jeff. Thanks for sharing @JasonWasTHERE

@JasonWasTHERE

Ай бұрын

My pleasure

Jason doesn’t care so much about the refund. He just wanted to get heard and get some response. Which he got plenty.

@JasonWasTHERE

Ай бұрын

It was about how disappointing it was that individuals like me who had spent a great deal of money on a VIP tour did not get the experience that they deserved when they spent their hard-earned money on it! For that reason, I thought it was important for me to provide my feedback on this as well

The most important thing Jeff said to you was he “heard” you. Most people would not receive a return call if they filed a complaint. I do believe that Jeff missed the point about what your expectations were on paying a very high premium and Disney delivering on that VIP experience day. Since Disney is selling this product/experience category, they should be able to deliver to all of their customers. Thank you for posting on your customer service experience.

@JasonWasTHERE

Ай бұрын

I agree! As a VIP tour participant, I felt it was important to state the facts about the tour as well as what I thought of it

Did the VIP Tour once and was so disappointed. Fortunately, I was the guest of a friend but would have been very upset if i was paying for it. Definitely not worth the money. I can do the park better myself starting at rope drop. I thought we would be brought in immediately to any ride we wanted but we were sent to wait in Lightning lanes. You're paying for a water, a snack, and a seat at fireworks. Glad Disney made it right it for you.

@JasonWasTHERE

17 күн бұрын

Overall, I'm glad I was able to provide some feedback regarding the VIP Tour, and hopefully Disney can fix the issues for everyone

Here is what I think (take it or leave it), every person that walks through that gate should be treated as VIP cause they are the ones spending a lot of money to have an enjoyable time with family and friends. Now as for you paying for the VIP experience, yes you should have been able to go on all the rides as many times as you want and also been able to eat at a multiple of Disney restaurants within reason. You are also right about spelling out what exactly you are getting with your package weather its general admission of VIP. My family and I had a great time at Disney a few times and we just did the general admission, which at the time was I think around $80.00. We couldn't afford to stay on site cause it was just to much for our budget. Luckily my wife's parents had a place in Davenport, Florida. We had some memorable moments and got some great pictures of my kids with the Disney characters. What Disney needs is someone to go undercover with a GoPro and go through the park checking to see how they are treated. 'm not just saying the rides either, I'm talking hotel, restaurants, businesses, employees, etc.. Then report that information with the higher ups. This can give them some idea on where they need to work on improving their service.

@JasonWasTHERE

Ай бұрын

Well said!

This was really helpful. I have been pondering doing a VIP tour for a couple years.

@JasonWasTHERE

Ай бұрын

My pleasure

I think this is an example of an unrealistic interaction with customer service even if its with another VIP guest. I'm sure they were aware they were on a recorded line and that their interaction with you was going to be made public. They will continue to take advantage of people with these absurdly over price experiences and get away with it because the little guy has no recourse and the folks with the wheel that can become very squeaky get treatment and resolutions like you received when you made the complaint.

@JasonWasTHERE

Ай бұрын

I highly doubt he know about the recording. Also I hadn’t even started the channel yet when this happened.

Great out come, and e excellent customer service on behalf of Disney. My faith in them is restored of getting things right for their guests.

@JasonWasTHERE

Ай бұрын

Absolutely!

Not sure I believe what he said about Guardians not being able to ride due to health and wellness. I rode it 8 times in a row during a D23 event.

@JasonWasTHERE

Ай бұрын

How were you able to do that??? I felt sick after riding twice!