How to write an email that will always be answered! | Guy Katz | TEDxZurich

Research shows that each of us gets up to 120 emails per day, but we only open 34% of them. By learning just a few basic methods, you can optimize your day and make sure your emails hit the spot, and maybe more importantly: even have fun while writing them.
Let’s spread the recipe of how to write awesome emails - Every character counts ;-) The Swiss would say I am Israeli, Israelis would say I am German; I guess I am a little bit of both, while also blended with a dash of Arab and a pint of American. First serving in the military as an officer, I have worked for governments, startups, non-profits, consulting companies, and giant companies.
Always on the lookout for the right bit of science mixed with practical tips, I now spend my days optimizing the magical recipe for being a father of two amazing boys, a Professor for International Management & Leadership, the owner of a business training company operating worldwide and teaching people how to fly airplanes. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at www.ted.com/tedx

Пікірлер: 172

  • @sigmapsychic
    @sigmapsychic3 жыл бұрын

    Summary Five ingredients for making your email answerable 1 subject line : say what you want in the subject line 2 use emoji aka digital body language depending on situation 3 Be as brief as a tweet 4 Use the receiver's name 5 Don't misspell names thanks for sharing

  • @mobitelafonia6707

    @mobitelafonia6707

    3 жыл бұрын

    6. Use P.S. for the most important part of your email.

  • @lawlessandflawless7936

    @lawlessandflawless7936

    2 жыл бұрын

    saved me 14 minutes thank you

  • @lordinquisitor6651

    @lordinquisitor6651

    2 жыл бұрын

    I even stuff emoji into work mails.

  • @guykatz-theflyingprofessor865
    @guykatz-theflyingprofessor8653 жыл бұрын

    Thank you all for watching and your great feedback!

  • @ayushranjan1661

    @ayushranjan1661

    3 жыл бұрын

    👍

  • @hakkiozal5761
    @hakkiozal57613 жыл бұрын

    Bear in mind for these golden rules prior to typing an email : 1. Subject line 2. Use ''digital body language!'' 3. Be as brief as a Tweet 4. Use receipt names in key moments 5. Use One more thing rule under the P.S. line

  • @Mohan-gf9nv

    @Mohan-gf9nv

    3 жыл бұрын

    What's last point..? P.s. means?

  • @Mohan-gf9nv

    @Mohan-gf9nv

    3 жыл бұрын

    Thanks for the summary by the way!😊

  • @Mohan-gf9nv

    @Mohan-gf9nv

    3 жыл бұрын

    Under point 4.. Small addition... use any name relevant to the email...

  • @dcraexon134

    @dcraexon134

    3 жыл бұрын

    Post or after script

  • @Mdlrtrombon

    @Mdlrtrombon

    3 жыл бұрын

    @@Mohan-gf9nv post scriptum

  • @afinoxi
    @afinoxi3 жыл бұрын

    Companies that spam mails : *WRITE THAT DOWN WRITE THAT DOWN*

  • @mariavnicolas

    @mariavnicolas

    3 жыл бұрын

    😂😂😂

  • @TachyBunker

    @TachyBunker

    3 жыл бұрын

    Ye right and then we'll just never open mail again 😅

  • @wandalee5010
    @wandalee50103 жыл бұрын

    This information is so needed in today’s society! The majority of emails I receive are terribly written. Thank you for informing us all how to do it properly. 👏🏼

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Thanks for watching and the beautiful feedback :)

  • @CarmenShenk
    @CarmenShenk3 жыл бұрын

    Ooo... excellent thoughts! 1. Say what you want in the subject line. 2. Digital body language = judicious use of emoji and gifs. 3. The Tweet principal = keep it to 140 or less... or call instead. 4. Use their name, spell it right. 5. Bake your email recipe (with above ingredients) to their tastes. 6. One more thing... put the most important thing in the PS and it will linger with the reader.

  • @070707SAM

    @070707SAM

    3 жыл бұрын

    Yes!

  • @alexandercampbell7903
    @alexandercampbell79032 жыл бұрын

    Third point too is to keep your email brief is basically saying people do not read books or write cursive anymore and are not as intelligent, curious or focused as they once were.

  • @naphtalworesha
    @naphtalworesha3 жыл бұрын

    This one came when I really needed it...

  • @biedronPlayingGames

    @biedronPlayingGames

    3 жыл бұрын

    Same

  • @naphtalworesha

    @naphtalworesha

    3 жыл бұрын

    @@biedronPlayingGames whom are you trying to get a reply from? 😂😂

  • @asmrguidance8834

    @asmrguidance8834

    3 жыл бұрын

    Same here!

  • @Biociety

    @Biociety

    3 жыл бұрын

    Don't forget to personalized it based on their name and personality, don't copy paste the same email to all people

  • @naphtalworesha

    @naphtalworesha

    3 жыл бұрын

    @@Biociety Of course, I can't do that rookie mistake😂😂 But thank you for the reminder anyway.

  • @leeles
    @leeles Жыл бұрын

    Thank you, Guy, for honestly sharing your personal experiences. I agree with you, that there are personal situations that cannot be replaced my a mail. Your 5 key insights for better e-mail communication are very helpful. Thanks for this, and also for illustrating it practically with examples.

  • @ghibli608
    @ghibli6083 жыл бұрын

    Very well done, Guy ! I ALWAYS get something out of your classes !

  • @yogeshreddy6002
    @yogeshreddy60023 жыл бұрын

    Although this is a necessity in the digital world out there, some people still do not put in efforts to learn the importance of it. Communication is key and in a work environment and especially during the pandemic, Emails play a vital role. Thank you, Guy. P.S - Good job :-)

  • @sharonsandler4373
    @sharonsandler43733 жыл бұрын

    Very interesting and helpful! Thank you Guy for this awesome talk ! 👏🏻👏🏻

  • @jeffreyzain
    @jeffreyzain3 жыл бұрын

    OHHHH... THE SHADE TO HIS FORMER BOSS 🔥🔥🔥

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Thanks for watching and the beautiful feedback - and yes, he made it all happen :)

  • @natashaparry4468
    @natashaparry44683 жыл бұрын

    Such an amazing talk full of truths! Thank you Guy for taking the time to share your experience

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Thanks for watching and the beautiful feedback :)

  • @Biociety
    @Biociety3 жыл бұрын

    Wonderful tips for those who want to build connection 🌱🌳

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Thanks for watching and the beautiful feedback :)

  • @iriskirs1
    @iriskirs13 жыл бұрын

    Great. Thanks for giving me useful information and techniques 🤗

  • @JFTN123
    @JFTN1233 жыл бұрын

    Great advice 😊 I like the PS tip. Until now I was always writing the most important things first, but this looks even more efficient! AND more friendly.

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Thanks so much!

  • @randizzle7659
    @randizzle76593 жыл бұрын

    Looking forward to this!!!!

  • @melgo5589
    @melgo55893 жыл бұрын

    Hello Guy 🙂 Found your talk very helpful & will use this recipe now when I write my emails. Thank you!

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Thanks for watching and the beautiful feedback :)

  • @unknownfacts9557
    @unknownfacts95573 жыл бұрын

    Interesting video....👍 Love it.❤️

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Thanks for watching and the beautiful feedback :)

  • @lorettadillon-ham1574
    @lorettadillon-ham15743 жыл бұрын

    I like the way you had the last say! 🥰

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Thanks for watching and the beautiful feedback :)

  • @karenvasquez8571
    @karenvasquez85713 жыл бұрын

    Love it!

  • @AliAhmadAwan
    @AliAhmadAwan3 жыл бұрын

    Wonderful

  • @mayumi5559
    @mayumi55593 жыл бұрын

    Thank you Guy and TED this was very valuable 👏 P.S. You rocked it 🌠

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Thanks for watching and the beautiful feedback :)

  • @BretSimmons
    @BretSimmons3 жыл бұрын

    beautiful stage

  • @Reinehr
    @Reinehr3 жыл бұрын

    awesome, thanks Guy!

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Thanks for watching and the beautiful feedback :)

  • @NN-hz1he
    @NN-hz1he3 жыл бұрын

    I'll check this and let you know

  • @dcraexon134

    @dcraexon134

    3 жыл бұрын

    Now we have the clues to communicate with the humans👽

  • @YahiriJ
    @YahiriJ3 жыл бұрын

    Informative video

  • @habaconheidi
    @habaconheidi3 жыл бұрын

    My goodness! I have been waiting for a response from my mail since this morning.

  • @roybm3124
    @roybm31243 жыл бұрын

    I prefer using the phone for some particular kind of tasks. To make appointments for example. People are flooded with e-mails nowadays. This way they have to act directly and it saves you a lot of time and ignorance.

  • @govindsaxena90
    @govindsaxena903 жыл бұрын

    Nice speech ☺️

  • @SB-ev2yl
    @SB-ev2yl3 жыл бұрын

    Truth is when you know about real life experience and understanding you got answers

  • @nadaerihane8716
    @nadaerihane87163 жыл бұрын

    That was very useful. Thank you! :)

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Thanks for watching and the beautiful feedback :)

  • @apri_bray_channel
    @apri_bray_channel3 жыл бұрын

    Amazing video

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Thanks for watching and the beautiful feedback :)

  • @monkmind7
    @monkmind73 жыл бұрын

    thank you.

  • @stignz9440
    @stignz94402 жыл бұрын

    7. Read back your emails to yourself before sending, most of the time I pick up on bad grammar and typos. 8. Double check the recipiants email address before sending the email (especially from your address book) sometime I send my email to the wrong Mike.

  • @collettlitchard7690
    @collettlitchard76903 жыл бұрын

    Great advice🙂

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Thanks for watching and the beautiful feedback :)

  • @dariacorreia987
    @dariacorreia9878 ай бұрын

    Best emails I recieved were from Elon during my time at Tesla. Short, straight to the point and ultra informative. No emojis, no trying to cause any emotional response, just useful information so that you understand where the company is going to head next.

  • @DjacuzzaMix
    @DjacuzzaMix3 жыл бұрын

    Hmm... nice one, TED! I just noticed that you censor comments by deleting them. I wonder... what else?

  • @kcalh2ofer11
    @kcalh2ofer113 жыл бұрын

    OMG that is the most useful video that I watch👍👏

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Thanks for watching and the beautiful feedback :)

  • @leeatkin9925
    @leeatkin99253 жыл бұрын

    Yes, spelling names is important. I always worry I will spell my student's or their parent's name wrong. I did get an email from a parent who in their angry spelled their OWN kids name wrong. Was hard to take that email as seriously.

  • @prkzoomin6994
    @prkzoomin69943 жыл бұрын

    Life is about creating and living experiences that are worth sharing. - Steve Jobs

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Thanks for watching and the beautiful feedback :)

  • @bastienm8108
    @bastienm81083 жыл бұрын

    Can Someone be Nice enough to sum up the points of this great guy?

  • @nl1147

    @nl1147

    3 жыл бұрын

    Watch from 11:20min

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Thanks for watching and the beautiful feedback :)

  • @mohammedshafeeque3285
    @mohammedshafeeque32853 жыл бұрын

    Great Talk

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Thanks for watching and the beautiful feedback :)

  • @edi9892
    @edi98923 жыл бұрын

    The one thing I hate is when it takes 7 mails back and fourth to get an appointment or similar. Just imagine, how long and costly this would have been in the times of steamboats and riders... An email should be concise, but also anticipate potential issues. Also, I make important things bold (sparingly), so that those that skim through don't overlook a point of relevance.

  • @captainjacksparrow5398
    @captainjacksparrow53983 жыл бұрын

    Focus on small things and that make a big difference.

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Thanks for watching and the beautiful feedback :)

  • @captainjacksparrow5398

    @captainjacksparrow5398

    3 жыл бұрын

    @@guykatz-theflyingprofessor865 it's my pleasure :)

  • @sarahguardian1807
    @sarahguardian18073 жыл бұрын

    Now a question, can we use these techniques when addressing someone senior to us?

  • @ishaangarg9288

    @ishaangarg9288

    3 жыл бұрын

    Give it a go !

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Absolutely!

  • @edi9892

    @edi9892

    3 жыл бұрын

    Depends on the person. A good indicator is how he greats you and signs off his mails...

  • @Zaisuro
    @Zaisuro3 жыл бұрын

    At work, I just CC their supervisor. Always get a response XD

  • @edi9892

    @edi9892

    3 жыл бұрын

    That's a good one, but you really need to be careful with all the CC. A boss doesn't want 1000 CC where has nothing to do and you'll like even less writing something that the boss shouldn't know when replying to someone who has your boss in CC... Seriously, the latter can be a huge deal. I've seen it a few times that different departments play against each other!

  • @barbarajoseph-adam8337
    @barbarajoseph-adam83373 жыл бұрын

    His phone case and his trousers are the same shade. That’s all, goodbye.

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    EXACTLY!!! :-D

  • @ongkondeb3928
    @ongkondeb39283 жыл бұрын

    goood talk bro

  • @wingrunner_
    @wingrunner_3 жыл бұрын

    So how can I apply these guidelines in my newsletter? Should I just drop it entirely because it's always longer than 140 characters? :(

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    No, put it as an attachment to an email instead ;)

  • @juanangelpinzon2049
    @juanangelpinzon20493 жыл бұрын

    What a nice dude

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Thanks for watching and the beautiful feedback :)

  • @millig8980
    @millig89803 жыл бұрын

    You forgot the most important point, the sender. If the sender”s email start with a junk name it usually ends up where it belongs 🙄

  • @sarakaddar176
    @sarakaddar1763 жыл бұрын

    Thank u :)

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Thanks for watching and the beautiful feedback :)

  • @HealthyBoy-ns4ss
    @HealthyBoy-ns4ss3 жыл бұрын

    Good

  • @Linnytic
    @Linnytic3 жыл бұрын

    *ty*

  • @Nickname_42
    @Nickname_423 жыл бұрын

    Even if the recipient has already passed away, always.

  • @Milan9Zlatangoogle
    @Milan9Zlatangoogle3 жыл бұрын

    How do i get her to answer my dms?

  • @monkmind7
    @monkmind73 жыл бұрын

    what is the full form of PS?!

  • @kenzito101
    @kenzito1013 жыл бұрын

    I forgot his name was Guy at one point and it just seemed strange he kept referring to people as Guy

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    It's good to be called "Guy" sometimes ;-)

  • @isee7283
    @isee72833 жыл бұрын

    hahahaha yes, when a teenager writes a full stop, they really are upset, can confirm

  • @gizemtekin4544
    @gizemtekin45443 жыл бұрын

    Şu altyazıları Türkçe olarak da çevirseniz keşke

  • @TheWorldReactsYT

    @TheWorldReactsYT

    2 жыл бұрын

    But now I can

  • @syrilsabu
    @syrilsabu3 жыл бұрын

    💚

  • @user-si5xt4yk2g
    @user-si5xt4yk2g3 жыл бұрын

    💜💜💜💜

  • @machinemadman2277
    @machinemadman22773 жыл бұрын

    2 min gang yessir

  • @jeffdorris5321
    @jeffdorris53213 жыл бұрын

    Lets go ⛄⛄

  • @AcesizOfficial
    @AcesizOfficial3 жыл бұрын

    👏🏽👏🏽👏🏽

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Thanks for watching and the beautiful feedback :)

  • @rm-medias
    @rm-medias3 жыл бұрын

    Hahah thé tedx that we will wait

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Thanks for watching and the beautiful feedback :)

  • @marysoumya6945
    @marysoumya69453 жыл бұрын

    Wow

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Thanks for watching :)

  • @boda.0073
    @boda.00733 жыл бұрын

    اهلا

  • @GaasubaMeskhenet
    @GaasubaMeskhenet3 жыл бұрын

    That feel when people need a ted talk by a man with a beard to tell them it's ok to use emojis

  • @GaasubaMeskhenet

    @GaasubaMeskhenet

    3 жыл бұрын

    I don't think I've ever seen a ted talk so clearly for boomers

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    @@GaasubaMeskhenet I am too young to be a boomer though...

  • @saturnone354
    @saturnone3543 жыл бұрын

    Huh, so emails are still a thing i guess...

  • @sanawasherel5848
    @sanawasherel58483 жыл бұрын

    Hi

  • @fleXcope
    @fleXcope3 жыл бұрын

    Forget the e-mail. What happened to that corporate guy!?

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    He died long ago MUHAHAHA

  • @TachyBunker
    @TachyBunker3 жыл бұрын

    *Spam e-mail companies want to know your location*

  • @j4k.l328
    @j4k.l3283 жыл бұрын

    1

  • @moodymusic7717
    @moodymusic77173 жыл бұрын

    For everyone who is reading this I hope you are happy and staying safe ❤️

  • @harrymyhero
    @harrymyhero3 жыл бұрын

    Omg sick every 20 minutes for 20 hours. I thought I was dying. There really isn’t any comparison to an email.

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Sorry you had to go through that, I was just making a point :)

  • @GaasubaMeskhenet
    @GaasubaMeskhenet3 жыл бұрын

    I've stopped talking to my father because even his emails give me panic attacks

  • @edi9892
    @edi98923 жыл бұрын

    PS: you've got 14 days to pay up or I'll break your nico nico kneecaps (followed by the Kawaii anime girl gif)

  • @-butterflies9670
    @-butterflies96703 жыл бұрын

    💔💔❤❤❤❤❤❤❤❤❤❤❤❤

  • @IKEMENOsakaman
    @IKEMENOsakaman3 жыл бұрын

    I will write an email to the Bill Gates using your methods. Wait, do I have his email address??

  • @collettlitchard7690

    @collettlitchard7690

    3 жыл бұрын

    🤣

  • @marikaserasini2315

    @marikaserasini2315

    3 жыл бұрын

    Lol

  • @Raj-ou9bp
    @Raj-ou9bp2 жыл бұрын

    Actually People make mistaks

  • @AlexAegisOfficial
    @AlexAegisOfficial3 жыл бұрын

    If you put a gif in an e-mail or a presentation I immediately think less of you. Don't.

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    I said it's extreme...

  • @NN-hz1he
    @NN-hz1he3 жыл бұрын

    One more time proved that 90% Bosses are Ideot 🤣😀

  • @zernex6629
    @zernex66293 жыл бұрын

    Not a good start

  • @BunderChowed
    @BunderChowed3 жыл бұрын

    IDF? way to go for the moral high ground.

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Or sometimes you just have to serve your country and make the best out of it!

  • @BunderChowed

    @BunderChowed

    3 жыл бұрын

    @@guykatz-theflyingprofessor865 …under a right wing government.

  • @helenamaree6802
    @helenamaree6802 Жыл бұрын

    Could get to the point a lot faster.

  • @Will-sv9mf
    @Will-sv9mf3 жыл бұрын

    i can't he sounds like kermit the frog

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    🐸

  • @sadikialban
    @sadikialban3 жыл бұрын

    Number 1 tip: DO NOT FUCKIN WRITE COVID IN EMAIL

  • @VladyslavKL
    @VladyslavKL3 жыл бұрын

    🐋

  • @HALKVLOGS
    @HALKVLOGS3 жыл бұрын

    My ted talk just hit 10,000,000 views. Thank you all fr❤️❤️❤️❤️❤️❤️

  • @diegoborlini6840

    @diegoborlini6840

    3 жыл бұрын

    Which one?

  • @pepeshopping
    @pepeshopping3 жыл бұрын

    Nah. Email died years ago with the new multitasking needed in business.

  • @todayserialpromo3215
    @todayserialpromo32153 жыл бұрын

    “My Father is not having any job" “I want to do something for my Father". “But KZread is not giving me subscriber views". “Ya I am worse than others......😂😂😂"

  • @theamazingtutorial.9019
    @theamazingtutorial.90193 ай бұрын

    You are telling with proud that you have trained the solider of israel. Do you not feeling shame?

  • @mkg304
    @mkg3043 жыл бұрын

    He lost me when he said he trained Israeli soldiers. Idk man.... Something about a genocidal, colonialism, apartheid state is just off!

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Or just having to serve. and making the best out of it :)

  • @balticorchid
    @balticorchid3 жыл бұрын

    This is helpful. However, I can't help being concerned that this is yet another step in dumbing people down for the sake of capitalism.

  • @mucahitdogan626
    @mucahitdogan6263 жыл бұрын

    These tedx talks are getting worse and worse lately.

  • @jilljohnson8509
    @jilljohnson85093 жыл бұрын

    Love it!

  • @guykatz-theflyingprofessor865

    @guykatz-theflyingprofessor865

    3 жыл бұрын

    Thanks for watching and the beautiful feedback :)