How To Solve Tickets Faster As A Zendesk Agent
In this video, we're looking at a few ways through which support agents can be more efficient and solve their tickets faster.
If you're trying to improve the efficiency of your support team, this video should be just the thing for you.
Help grow the channel: www.youtube.com/@dominiccx?su...
Here's what we cover:
00:00 - Intro
00:30 - 1. Create a personal view
00:48 - 2. Create macros
01:08 - 3. Use the play button
01:40 - 4. Use internal notes
01:55 - 5. Assign tickets back to group
02:17 - 6. Create a view for recently solve tickets
02:32 - 7. Create articles in the KB
02:55 - 8. Create public articles
03:45 - 9. Use answer bot
04:00 - 10. Get training
04:38 - Outro
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Пікірлер: 8
Thanks for continuously pumping out Zendesk content, extremely helpful!
@dominiccx
4 ай бұрын
Glad you enjoy it!
Those i already know haha I want to know about improving it's loading perfomance, it depends on processor or video memory with ram memory too? Google chrome is the best way to make it loader faster? For example, there's a little time loading the ticket windows that bothers me, around 3 ~ 4s or more to load full information, or to apply macros. (And sorry for my bad english, actually not my main language)
@dominiccx
4 ай бұрын
Make sure your views don't load up any closed tickets. That would mean the tab with Zendesk open would load up slow due to having to lookup 100K closed tickets. Chrome is the enemy of Ram, the parasite you agree to let loose on your computer, it's well known. So if you have bad ram, it's not just Chrome's fault.
Buddy you didn't mention me in this video I gave you the idea to make this viedo.
@Comment_Reading2995
4 ай бұрын
That's not fare😢
@dominiccx
4 ай бұрын
You're right. Sorry 😢 Promise to do it next time.
@Comment_Reading2995
4 ай бұрын
It's ok bro thanks for replying.