Hey there, thanks for your post. All new Nest Cameras come with 3 hours of event video history. It comes with person seen, animal detection, and vehicle detection intelligent alerts, as well as activity zones without a subscription; Nest Doorbell (battery) also comes with package detection. With a Nest Aware subscription, you’ll get 30 days of event video history - with Nest Aware Plus, you’ll get 60 days. Here's a helpful article: bit.ly/3ouhepW

@SShortyduwaaap

2 жыл бұрын

So the new Nest battery doesn’t come with the chime connector? Do we need to purchase something in order for it to work with our existing chimes?

Hey there, thanks for sharing your thoughts here. Nest Doorbell (battery) requires a hex key to remove it off the wall. Also, we offer free theft replacement if your device is stolen. Check out this video to learn more about Nest Doorbell (battery): bit.ly/2VBqor3

@madebygoogle

2 жыл бұрын

Hey there, we're sorry for missing the mark in our previous message. To be clear, Nest Doorbell (battery) comes with a release tool, the hex key is for Nest Cam with floodlight.

@mdarshadahammedarshad2286

2 жыл бұрын

@@madebygoogle Hi google, I need your attention..can you help me doing a blog???? I want a make a travel blog where I want to shoot video when I travel by walking. Last time travel 25km by foot in Bangladesh. But I couldn't film it because I do not have any good phone or any camera. I really love your pixel phone.I know this phone is very good for filming but I don't have much money to buy it. Can you Please donate me a pixel phone. new or used anything will be ok. I know people of Bangladesh don't know much about pixel phone so I can help you grow in Bangladesh. If you send me any phone I will travel 50km by walking And I will shout out and talking about pixel phone.thats how I can help you growing in Bangladesh.

@norafilet4379

2 жыл бұрын

@@mdarshadahammedarshad2286 lmk\\\™✓\l//)://///)))0(000, pp

Attaching the doorbell to the mount is a little difficult but once it locks into place it seems extremely sturdy. kzread.infoUgkxxHZwMa8CsRjYhf9s4W8w0Dwm47uytWOp I replaced my regular doorbell with this and hard wired it in, using my existing wires and mechanical chime. It works perfect so far and integrates perfectly with my blink camera system. It also works seamlessly with Alexa

@madebygoogle

11 ай бұрын

🙌💯

What resistor would you need if you don't have a chime?

Very nice 👍

The whole part on what to do with the transformer is missing and where the white wires come from

@SShortyduwaaap

2 жыл бұрын

Whenever you find a solution let me knpw

@dvp0623

2 жыл бұрын

An existing doorbell should already have a transformer wired to it and the chime. Don't necessarily have to get a new one. Not sure where the white wires came from but the existing wires should work, as long as the existing transformer is within specifications for the Nest Doorbell. Check the garage, laundry room, or even inside the chime cover for the existing transformer. Replacing a transformer means handling AC voltage wires so if in any doubt, I suggest having a professional installation.

Does the original chime still chime?

Is this installation for wired and battery one i am little confused

I really wish this thing would record 24/7 if connected to power as mine is. I may have to install my older nest doorbell if this is not an option.

@madebygoogle

2 жыл бұрын

Hey Jeremy, thanks for posting. We’re not moving away from 24/7 video history. Our goal is to give users more choice. With event video history, we wanted our products to help our customers understand what’s going on at home easily and highlight the important activity for you. For people who want to see everything that happens at home, we’re offering 24/7 video history on wired Nest Cams with a Nest Aware Plus subscription and will continue to invest in using both technologies.

My doorbell uses a resistor across the two wires, will I need to add the resistor to the the Nest Ring Doorbell?

Please use the correct size phillips screwdriver. (Yes, there are different sizes)

@hellasboy8243

Жыл бұрын

Thanks Einstein

QQ - if I do the wired install, can I still have a battery as a backup for if and when the power goes out?

@madebygoogle

2 жыл бұрын

Hey Ricardo, thanks for the interest. Yes, Nest Doorbell has a local storage fallback that allows it to record videos for up to one hour during an internet outage and also for battery-powered doorbells, during a power outage.

can you just plug a usb c cable to the top and can you ring the chime

Only one colour option available in the UK to pre order atm

@GamerRusith

2 жыл бұрын

Same in Australia

I've had mine installed for about 2 weeks now but am returning it. Unfortunately, the inability to use it within the Nest app along with all of my other Nest products is a deal breaker. I also find that the resolution is somehow way worse than my previous wired model. Not sure why.

@madebygoogle

2 жыл бұрын

We're sorry to hear that, Ethan. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. We're always looking for ways to improve and we'll take this as feedback.

@ethanjuengerman565

2 жыл бұрын

@@madebygoogle I think that’s fine for a long term solution, but for now the UI for cameras within the Google Home app isn’t as user friendly as the Nest app.

@madebygoogle

2 жыл бұрын

We hear you. There's nothing we want more than to provide the best experience with Nest - we'll take your experience to improve and streamline our processes and products in the future. If you have more questions, we're always here to help.

My house doesn’t have a chime and transformer. If I run a wire to connect to the doorbell and sync the doorbell to an Alexa or echo, will the doorbell work?

@BrandonHanners

2 жыл бұрын

You will need either a) a Nest Mini, b) Nest Hub/Max, or c) a Nest Audio (presumably) to get an audible chime in the house. Otherwise, you'll only be notified on your device which has the Google Home app

I want 1

I have the original Nest Home Doorbell. Is it easy to install the new one over the old mount? if not, how does it differ?

@madebygoogle

2 жыл бұрын

Hey Eric, thanks for your interest. While your existing Nest Hello mount has different dimensions compared to the new Nest Doorbell (battery), we'd suggest using the materials included with your Nest Doorbell (battery). Check out this article about installation: bit.ly/3lG8OwF

If I wire the doorbell with my existing chime, will the doorbell still use the battery? OR, will the doorbell charge from the wires? If so, how is the connection done at the chime? I've seen the Nest chime connector, but it seems that it's for the previous doorbell generation (the one without a battery). Thanks!

@ethanjuengerman565

2 жыл бұрын

It will charge from the existing doorbell chime wiring. Once it's installed you can check the battery settings and it'll show "Plugged in" with an infinite symbol over the battery. Both this battery model and the previous non-battery model will hook up the same, using the standard low voltage wiring. I just swapped my previous wired doorbell out with this one the other day, using existing chime wiring. Hope that helps.

@CorentinLeman

2 жыл бұрын

@@ethanjuengerman565 Thanks! I received mine a couple of weeks ago and it indeed does what you said. However, after 3 days I tried to turn off the fuse and the battery was 3% lower, do you experience the same thing? I was expecting the battery to charge and not discharge...

@madebygoogle

2 жыл бұрын

Hey Corentin, we saw your post and wanted to chime in. Battery life will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Check more details in this guide: bit.ly/3AUOpYR.

@CorentinLeman

2 жыл бұрын

@@madebygoogle Thanks for your answer but you might not have understood that the doorbell was "plugged-in" the whole time, and was supposed to charge, not to discharge.

@madebygoogle

2 жыл бұрын

We appreciate the clarification. We'd like to know more about this - could you send us a private message or DM to our Facebook or Twitter handles?

For the three hour history, is it threee continuous hours. Or is it three hours of activity being triggered, so in theory the three hours could be over a span of several days?

@madebygoogle

2 жыл бұрын

Hey there, we appreciate your interest. The free video history on the Nest Doorbell (battery) is for the rolling three hours (3 consecutive hours). Let us know if you have other questions.

Do you offer an official wedge mount for lap vinyl siding to keep the camera from pointing up? Competing doorbell brands offer one but don't see an accessory offering from Google

@vincegiangrande1223

2 жыл бұрын

not 100% sure what you are asking but it does come with a wedge to angle the camera, and washers to level it out.

@meateaw

2 жыл бұрын

@@vincegiangrande1223 wooden cladding of some varieties isnt vertical, each horizontal panel has a slight angle, so if you were to lay the camera against it it would be slightly pointing upwards. The box for this device does not include a mount that offsets this angle.

@staycgirlsitsgoingdown2

8 ай бұрын

The little spacers in the box can help with this, mine came with 2 little black spacers that I put on the top hole which had the same effect as a wedge that would do this

Why did the red and white wires become both white all of a sudden? Does it matter which wire I connect to the left screw in the back of the doorbell?

@madebygoogle

2 жыл бұрын

Hi there, we'd love to help. It doesn’t matter which connector you attach a wire to. To learn more about it, check this out: bit.ly/3xtkXaj For additional help, reach out through phone, chat, or through our social forums: bit.ly/3o1aRK5

I initially installed mine to be battery powered, but how do I change it so I can use it wired instead?

@madebygoogle

2 жыл бұрын

Hey Jorge, we saw your other post and replied to. Also, for more help, reach out to us through phone, chat or social forums here: bit.ly/3adTfGB

Why do I need to purchase a transformer? Doesn't the doorbell/chime at 0:25 seconds in the video already have one built in? That chime looks very similar to mine. Please explain.

@madebygoogle

2 жыл бұрын

Thanks for your interest, David. If your chime already has a built-in transformer, you won't need to buy a separate one. Also, you need to ensure that yours meet the voltage requirements to power on the Nest Doorbell (battery). Check this out: bit.ly/2UAvfIg

I have a transformer but it has more power than 40Va will that work ? The voltage can be adjusted anywhere between 12 to 24 V

@madebygoogle

2 жыл бұрын

Hi Mohamad, thanks for your interest. It should be compatible as long as you can adjust the voltage of your transformer to 16 to 24 V AC. You can also check the compatibility of your doorbell to Nest Doorbell here: bit.ly/3agzjmu For additional help, reach out to us: bit.ly/3adTfGB

Do I keep taking it out when I need to charge it? Or does it charge while being hooked up?

@madebygoogle

Жыл бұрын

Hi there, you don't need to remove it as it will charge your device continuously if it's wired to your doorbell system and compatible with your transformer. It'll keep the charge at 75% (when wired) to prolong the battery life of your doorbell. Learn more here: goo.gle/3xI9V3R

can you send me an amazon link for the transformer that is compatible with this product?

@madebygoogle

2 жыл бұрын

Hey there, thanks for reaching out. We won't be able to provide you an Amazon link for a compatible transformer with Nest Doorbell, but you can check the compatibility of your doorbell to Nest and transformer requirements in this guide: bit.ly/3agzjmu For additional help, reach out to us: bit.ly/3adTfGB

My transformer is a 16V 10VA - the camera and doorbell work. Why do I need one that is max power 40VA?

@madebygoogle

2 жыл бұрын

Thanks for posting! It only states that it's the maximum power compatible for Nest Doorbell (battery). According to this link, it works with 10 to 40 VA: bit.ly/3agzjmu. In case you need help in the future, reach out to us via phone, chat or social forums: bit.ly/3adTfGB

Can this doorbell be mounted horizontal? Or is it not possible to rotate the video stream?

@madebygoogle

2 жыл бұрын

Hi there, thanks for the question. Yes, you can rotate your camera and also rotate the image 180 degrees in your Home app settings.

@TechWithBrett

2 жыл бұрын

@@madebygoogle I do not see an option to rotate the Nest Doorbell video 180 degrees.

@videographerify

Жыл бұрын

You would need a 90 degree rotation.

Can all nest doorbell (battery) be installed with a wired connection? Thks

@madebygoogle

Жыл бұрын

Thanks for your interest, Sanjeev. Yes, Nest Doorbell (battery) can be installed with a wired connection. Here's more details: goo.gle/3mHQ5mU If you need help or have other questions about our devices, feel free to reach out to us through different channels: goo.gle/3RMJ7Hx

I hope GOOGLE will respond to this? We have the entire NEST doorbell, camera and hub system (bought 2 months ago). When someone rings our doorbell, e can answer it and talk to them with our hub. But when we try to talk to them via our phones, they cannot hear us? We have checked the volume on the doorbell and also our WIFI/Router. We have Google Fiber 2G the fastest WIFI avail. We need help! Google fiber tells us its a known issue, but our friends who have the doorbell, do not have these issues?

@madebygoogle

2 жыл бұрын

Hi Steven, thanks for posting. Try the troubleshooting steps in this guide to fix the talk and listen problem of your Nest Doorbell: bit.ly/3BkYmiI For additional help, reach out to us: bit.ly/37kj9qh

I hear the coil vibrating of the chime when the bell is not ringed . Can I do something against this ? Placing a small resistor in between ?

@elcraigito

22 күн бұрын

I get the same issue. Did you ever solve it?

Does this come with a gasket for back?

@madebygoogle

2 жыл бұрын

Hi there, we appreciate your interest. Gasket for Nest Doorbell (battery) isn't included, however, it comes with a base plate. To learn more about what's included in the box, check this out: bit.ly/3zfymVj

Running into issues, I cannot fit the provided wire connector back into the wall. In my opinion this design should have included a hallow area for wire buldges, similarly to when doing a new light figure, they always include a bit of space for wire buldges

@madebygoogle

2 жыл бұрын

Hi James, thanks for posting. We're sorry that you have to go through this - we're always looking for ways to improve and we'll take this as feedback. Keep an eye on our social channels for more updates.

@gotmovie

Жыл бұрын

Agreed, I ran into this problem as well.

@duncanfriend3766

6 ай бұрын

Had the same issue. Ended up not using the wire connectors and just connecting it directly instead. Works fine.

🔥❤️👍☺️

Is it a direct swap Got gen 1??

@madebygoogle

2 жыл бұрын

Thanks for your interest. We'd suggest using the materials included with your Nest Doorbell (battery). Check out this article about installation: bit.ly/3lG8OwF

@madebygoogle

2 жыл бұрын

Thanks for the questions and we apologize for the late reply. The dimensions of the new Nest Doorbell (battery) is different from Nest Hello, thus the screws will not be in the same place. Yes, you can use the same chime connector. Check out this video: bit.ly/3yPDo9Y

Is anyone having trouble locking the doorbell into place? Mine will not mount

@madebygoogle

2 жыл бұрын

Hi Corbin, thanks for posting. We'd like to get this sorted out. Reach out to us through phone, chat, or through our social forums so we can look into it: bit.ly/3o1aRK5

@CorbinBohne

2 жыл бұрын

@@madebygoogle thank you! I actually was able to figure it out. I just had to put a lot more downward force than the video implied! I was worried I'd break it so I was being too sensitive to start. Thank you!

and get a notification?

Hold on my £100+ doorbell can be stolen using a paperclip... That's concerning !

@madebygoogle

2 жыл бұрын

Hey Steven, we're sorry for the delay and we understand how you feel. The Nest Doorbell (battery) requires a hex key to remove it off the wall. Also, we do offer free theft replacement if your device is stolen. Visit our Help Center for more details: bit.ly/3rQBJxK

@madebygoogle

2 жыл бұрын

Hey Steven, we're sorry for missing the mark in our previous message. To be clear, Nest Doorbell (battery) comes with a release tool, the hex key is for Nest Cam with floodlight.

how good it is to have the recent 3 hours of video event even if the video storage is free, you can't see what's happening just 3 hours ago.

@madebygoogle

2 жыл бұрын

Hey there, thanks for your post. All new Nest Cameras come with 3 hours of event video history. It comes with person seen, animal detection, and vehicle detection intelligent alerts, as well as activity zones without a subscription; Nest Doorbell (battery) also comes with package detection. With a Nest Aware subscription, you’ll get 30 days of event video history - with Nest Aware Plus, you’ll get 60 days. Here's a helpful article: bit.ly/3ouhepW

@Antigr0up

2 жыл бұрын

I think it means 3 hours of footage, but it only records when things are happening in front of the camera (like a person is there), so you should be able to see events from much longer than 3 hours ago.

@rogerc1wifi962

2 жыл бұрын

@@madebygoogle I like the quality and design of the Nest doorbell, but I think what I am still not sure is with the free subscription, how long the recorded video will be kept for review before it is removed , it is more desirable or useful if the recorded video be kept for 24 hours before it is removed, 3 hours history is not much of use, I don't need 24/7 live recording as long as it records detected motion in the prescribed security zone.

@madebygoogle

2 жыл бұрын

We appreciate your thoughts on the quality and design, Roger. About the free tier, you'll have up to 3 hours of event video history so you can save the clips that can be captured within that time frame. Check this out: bit.ly/3hancsM

You didn't cover the new chime connector, it's different than the old and you don't have a set up video

Please refilm this with the proper-sized Philips screwdrivers so that you are not stripping the heads of the screws in almost every shot displayed.

Instructions unclear. When I press the button, the neighbors garage door goes up and down.

@madebygoogle

2 жыл бұрын

Thanks for your sharing your thoughts, Kevin. You might want to check this article and see if it helps: bit.ly/3iJ1Ftm If you need assistance, reach out to us via phone, chat or social forums: bit.ly/3adTfGB

Finally got this to work but the “instructions” provided and process is terrible and must be oriented to someone who will only pay an installer to deal with the frustrations. You need two different screwdriver sizes if the wedge is used (and probably should be the default). There are no printed instructions so one has to jump back and forth between these either somnambulant videos or peer at them microscopically on a phone. The setup options want you to commit to all sorts of upsells and connections before even determining if the device is working properly or not. The wiring and screws is tiny and fiddly and not a good fit for many older houses. The whole thing should be an embarrassment to Google. Just packaging this crap in an over-engineered box does not make for an Apple like experience (also, the charging cable was left out of our box). Think twice before buying this for a self-installation.

@madebygoogle

2 жыл бұрын

We hear you, Perry. We're always looking for ways to improve and we'll take this as feedback. We appreciate your patience while we're working to deliver a better experience - keep an eye out for updates. For additional help, reach out to us: bit.ly/3adTfGB

this is easy to steal lol

@MegaCynar

2 жыл бұрын

It's also useless to steal

Give me 10 lakh Sundar Pichai

Doesn't work with the Nest App, nice one guys smh