HOW TO HANDLE ANGRY CUSTOMER/GUEST in a five star hotel or restaurant.

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This video is a complete explanation of how to handle a guest whois doing complaints
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email :- management.hospitality@yahoo.com( for student query)
email :- anand.ihm@gmail.com( for business query )
#complainthandling#angrycustomer

Пікірлер: 790

  • @kalpla
    @kalpla5 жыл бұрын

    follow me on instagram for all latest updates by clicking the link below instagram.com/cvbioresume/ complaints are opportunities and not threats

  • @neel604

    @neel604

    5 жыл бұрын

    Sir congratulations for marriage life

  • @viveksingh-sf6ye

    @viveksingh-sf6ye

    5 жыл бұрын

    Hlo sir. M an IHM Lucknow 1st year student. Today i went to a cafe as a guest and the burger i orderes had a hair in it. I was not charged for the burger then, so is the right rhing to do or as a staff they could have offered something else. Also if the meal is prepaid as in case of buffets, what can be done if the guest didn't like something?

  • @kalpla

    @kalpla

    5 жыл бұрын

    Offer any thg else only if the guest wants ,

  • @subodhkhichar9620

    @subodhkhichar9620

    5 жыл бұрын

    Sir please reply me Whats better AIHM Or IHM 🙂 I trust you 🙂

  • @roykookie4237

    @roykookie4237

    5 жыл бұрын

    ѕιя му αgє 18 иσω ι'м ωσякιиg ιи ну∂єяαвα∂ нαвѕιgυ∂α ѕωαgαт gяαи∂ ι'м иσт ∂σιиg нσтєℓ мαиαgємєит вυт ι'м ѕтιℓℓ ωσякιиg ..

  • @captainshaan9031
    @captainshaan90312 жыл бұрын

    Thanks sir aapne jo information di hai bahut hi acchi hai maine koi hotel management ki degree nhi li hai par 15 saal se mai hotel or restaurant me job krta hu. Iekin aapne jo information di hai waisa hi mai customer k saath behavior krta hu. Thanks

  • @ryankhandagale1761
    @ryankhandagale17614 жыл бұрын

    what a smart way of handling a guest.....really helped

  • @gyanusapkota1333
    @gyanusapkota13335 жыл бұрын

    superb sir... I'm from nepal and I've never missed your single video yet.. motivated sir

  • @ily14323

    @ily14323

    5 жыл бұрын

    From where in Nepal ??

  • @gyanusapkota1333

    @gyanusapkota1333

    5 жыл бұрын

    @@ily14323 from butwal . where r u from

  • @EntertainmentWorld-uc7is
    @EntertainmentWorld-uc7is5 жыл бұрын

    One of best way to handling costomer complaints in the hospitality... Thank Mishra Sir.

  • @nibasghosh607

    @nibasghosh607

    4 ай бұрын

    Very good sir

  • @nirajpokhrel7487
    @nirajpokhrel74874 жыл бұрын

    Same like our hilton heart formula H: Hear E: Empathize A: Apologize R: Respond T: Thank But still some time got fussy guest at my bar so irritating 😓

  • @daylight4011

    @daylight4011

    2 жыл бұрын

    last week a guest slaped me for no reason. stupid brat over drunk ...my serior and cullige saw that...this is so embression.

  • @riyanshriyanshi
    @riyanshriyanshi5 жыл бұрын

    This video is useful for all those who working or wants to work in hotels industry. I like it thanku soo much sir

  • @bijaypal5490
    @bijaypal54905 жыл бұрын

    Sir I am a student of hospitality management and your videos help us to understand how the hotel industry is. ..and how we grow in this industry..for that thank you so much👏👏

  • @pradipumbarkar1350

    @pradipumbarkar1350

    5 жыл бұрын

    Where are you doing hotel management?

  • @bijaypal5490

    @bijaypal5490

    5 жыл бұрын

    @@pradipumbarkar1350 kolkata

  • @pradipumbarkar1350

    @pradipumbarkar1350

    5 жыл бұрын

    @@bijaypal5490 Name of college

  • @bijaypal5490

    @bijaypal5490

    5 жыл бұрын

    @@pradipumbarkar1350 nshm knowledge campus

  • @pradipumbarkar1350

    @pradipumbarkar1350

    5 жыл бұрын

    @@bijaypal5490 thanks

  • @shahidfaheem1211
    @shahidfaheem12115 жыл бұрын

    Best channel on hospitility management.

  • @amitpathak7703
    @amitpathak77035 жыл бұрын

    Thanks bhaiya ji ... really it was quite helpful for me ....I m restaurant manager too ..and I used to face same situation .

  • @journeywithshashi2464
    @journeywithshashi24645 жыл бұрын

    Thank you sir you look like a professional , I am working with a star restaurant and I learnt lot from you and I will follow your instruction..

  • @suparnarana8855
    @suparnarana88554 жыл бұрын

    Very good information...I am a 3 year student it's very important for me..

  • @govindvasu4014
    @govindvasu40145 жыл бұрын

    I like the way...your teaching style....thanks a lot...

  • @chefkailashpanwar2821
    @chefkailashpanwar28214 жыл бұрын

    Right Sir. . . Aapke video se hamesha kuch na kuch seekhene ko milta hi hai sir...

  • @johnjosephswain9230
    @johnjosephswain92303 жыл бұрын

    Excellent..SUPERBLY handled..please keep on posting

  • @anilswain9960
    @anilswain9960 Жыл бұрын

    Thank you for teaching us how to handle the guest when he is so dissatisfy.

  • @chinmaysomwanshi7538
    @chinmaysomwanshi75385 жыл бұрын

    Beautifully explained sir Sir please keep making videos on practical experience of yours in your carrier

  • @Hoteliergyan
    @Hoteliergyan2 жыл бұрын

    “Hospitality is simply an opportunity to show love and care” - Julia Sugarbaker

  • @OMRANA-su3lo
    @OMRANA-su3lo3 жыл бұрын

    Very good guide by you very good information for fresher's in hotel industry one of the best channel for hotel line

  • @minakshivs5813
    @minakshivs5813 Жыл бұрын

    All videos are very useful, no one explain as you sir , very easy and understanding videos thank you 🙏

  • @sorovlogs3740
    @sorovlogs37405 жыл бұрын

    Thanks alot sir .... I am working as a captain last 5 year ...really it's happened more time with me ... It's true facts ..

  • @siddharthatyagi2420
    @siddharthatyagi24205 жыл бұрын

    Boht badiya sir .keep making these types of videos

  • @bikasjyotimahanta6316
    @bikasjyotimahanta63164 жыл бұрын

    Tq Sir. Given me to information.. Best hospitality videos.. Nd this video helping my knowledge management course...

  • @deepak7972
    @deepak79725 жыл бұрын

    Ye sab humko college mai sikhaya tha but thankyou us time mene acche se nahi suna tha aab sab samaj aa gya

  • @mahamadriyaz6929
    @mahamadriyaz69295 жыл бұрын

    Wow sir suuper i have 6 years of experience in barista now working in bartender Sir pls make a video for how to atend higher lever position interviews. . . And heartly telling u thanks lot sir. . .

  • @sandiprathod7806
    @sandiprathod78065 жыл бұрын

    Yes obviously you learnt it and you are doing such a great job so nice sir

  • @balaramdas9993
    @balaramdas99935 жыл бұрын

    good morning sir u are good explain for customer handling. U are super.....thank you sir.

  • @prashantbhatyoutubechannel2524
    @prashantbhatyoutubechannel2524 Жыл бұрын

    Thank you dear sir for mindblowing knowledge of service department 🙏❤️from nepal🇳🇵

  • @yashjoshi2466
    @yashjoshi24665 жыл бұрын

    First view... Seriously tysm for ur video very much useful👍

  • @ghufrankhan5690
    @ghufrankhan56905 жыл бұрын

    Very good job you are doing. Exotic Excellent way to express your experience

  • @enushbaglari1588
    @enushbaglari15885 жыл бұрын

    avi maine v naya Restaurant pe kaam sikh raha hu aur waiter v karta hu plus cashier. aapki video bohot helpful hai sir. Thank you

  • @jhagvlogs2928
    @jhagvlogs29284 жыл бұрын

    Lot's of thanks for understanding all chef

  • @sajalgarg5887
    @sajalgarg58875 жыл бұрын

    Sir thanks for upload that video This video is too much helpfull for Thank you so much

  • @KaLiMpOnGWaLa
    @KaLiMpOnGWaLa11 ай бұрын

    i learnt to many things from your video because i wanted to go the restaurent sector i have to learnt so many things before go to the restaurent thanks you so much sir

  • @Mohitkumar-ql9kg
    @Mohitkumar-ql9kg5 жыл бұрын

    Sir! You are awesome. Your words are so powerful...

  • @ashokghadge1904

    @ashokghadge1904

    2 жыл бұрын

    Hii

  • @ShibuKerketta
    @ShibuKerketta5 жыл бұрын

    This video is very helpful and thank you for update.

  • @aryanvijay4692
    @aryanvijay46925 жыл бұрын

    Thanks for upload this video.............It's a good trick for complain... This video is very helpful ..! also me......Thanku 😍😘

  • @lakshJoShi95
    @lakshJoShi955 жыл бұрын

    Hi Mr. Mishra, Very practical video & like the way u share your hospitality experience... I m in my final month of my MT programme with lemon tree organization... I hope we will get connect ASAP.

  • @rajangaur3688

    @rajangaur3688

    5 жыл бұрын

    bhai apna whatsapp no dedo plzzzzzzzzz

  • @phaniprakash9279
    @phaniprakash92794 жыл бұрын

    Sir very good, please make more vedios in complete f and b services. Thanks

  • @vikashkumar1742
    @vikashkumar1742 Жыл бұрын

    Good video and spiking M.r Anand sir ....

  • @sarkarji960
    @sarkarji9604 жыл бұрын

    Wah, Good video to learn the Hospitality Mgmnt.

  • @cramacedthetest2299

    @cramacedthetest2299

    4 жыл бұрын

    Hi. Perhaps you can check this out too for related helpful content 😉 kzread.info/dron/3GqgqkOP55R27sH9uAeM9g.html

  • @deepakbkkanchha1650
    @deepakbkkanchha16505 жыл бұрын

    thnk you bhai aapki vedio mujhe bahut achhi lagi...thank u once again

  • @Smarty01yt
    @Smarty01yt9 ай бұрын

    Sir you understand well. Like you sir. 😇😇

  • @ushathakkar9904
    @ushathakkar9904 Жыл бұрын

    Bohot acha sikhne mila he sir apse, thank you so much ❤️👍

  • @madansingh9405
    @madansingh94055 жыл бұрын

    Nicely explained thank you so much

  • @maababa9857
    @maababa9857 Жыл бұрын

    Sir aap bohat ache se samjhate ho

  • @tanveerabbas6039
    @tanveerabbas603924 күн бұрын

    Really appreciate you for your knowledge.

  • @sundarkumar9052
    @sundarkumar90525 жыл бұрын

    Thanks Mr. Aanand mishra for your guidance

  • @molshoybrubru9589
    @molshoybrubru9589 Жыл бұрын

    Aapane bahut achcha sikhaya hai waiter kam karne logon Ko

  • @ramchef1764
    @ramchef17644 жыл бұрын

    Thanks sir really it's very impressed to me This is Ramchef From jalandhar Punjab Currently doing my job as a Exe chef at The Regent park hotel jalandhar Punjab thanks again

  • @gauthamankit2020
    @gauthamankit2020 Жыл бұрын

    Bahut kuch seekhne ko mile vro 🎉🎉

  • @vikashvikkykumar3053
    @vikashvikkykumar30535 жыл бұрын

    Great job sar....I love it.....

  • @padmaprintingpress6970
    @padmaprintingpress69703 ай бұрын

    watching from Bangladesh ...tnx bro learning so many thing from to u ....

  • @goldythakur6354
    @goldythakur63545 жыл бұрын

    thanku sir aap ki aaj ees vedio se boht kuch sikhne ko mila.... that how to hndl the guest cplte

  • @indranilbasu7301
    @indranilbasu73015 жыл бұрын

    Very very useful video Sir 👍👍👍☺️

  • @jitendargochhayat3452
    @jitendargochhayat3452 Жыл бұрын

    Thanks for your support....Mr Anand Mishra ji...

  • @pujamaharana721
    @pujamaharana7214 жыл бұрын

    Thanku so much sir.... mujhe bohot kuch sikhene mila sir🙏🙏🙏

  • @Lokeshlawaniya55
    @Lokeshlawaniya552 жыл бұрын

    Very informative video thanks for making this video.

  • @mahendrakatariya2355
    @mahendrakatariya23555 жыл бұрын

    Thank so much sir jii Apka vidio bhut bhut mst lga Phase help mi sir Your kichan cool full choice me

  • @bhashkarbohra1414
    @bhashkarbohra14145 жыл бұрын

    Hi sir i m chef bhaskar firstly i would like to say big thank you for your helpful video which is very helpful for a hoteliers persons and thank you for sharing your skill, tricky, and experience its very helpful sir.

  • @jeniyarai
    @jeniyarai5 жыл бұрын

    Amazing video sir thank you so much

  • @m.sulemanaziz3271
    @m.sulemanaziz32712 жыл бұрын

    It's really impressive sir!

  • @R.sh02
    @R.sh025 жыл бұрын

    Can you make a separate video on pros & cons of doing hotel management from abroad ?

  • @jhagvlogs2928
    @jhagvlogs29284 жыл бұрын

    I will see all video sir really nice experience sir

  • @kunalchhabra7967
    @kunalchhabra79675 жыл бұрын

    Sir as always excellent video. Aur sir us case ke upar video banana jo apne bataya gun wala

  • @mercifulpohrmen1895
    @mercifulpohrmen18954 жыл бұрын

    Good advice sir .I hope you will give more ideas

  • @vidhanshubhati2344
    @vidhanshubhati23445 жыл бұрын

    Thanks for making this❤️❤️

  • @Team_of_Traders_
    @Team_of_Traders_5 жыл бұрын

    Thank you for sharing your experience

  • @sanketghude8581
    @sanketghude85813 жыл бұрын

    Handling guest complaints.. Thnq Sir

  • @surajhati1411
    @surajhati14114 жыл бұрын

    Tq sir aapki video se bahat kuch sikhne ko milta hai

  • @venodryee2264
    @venodryee22644 жыл бұрын

    Really like ur advice sir...thanks...

  • @Helpanimal973
    @Helpanimal973 Жыл бұрын

    Sir ap ki vdeo bahut acchi lgti h

  • @deesharmag6908
    @deesharmag69084 жыл бұрын

    Ur right sir ...tku so mch for giving advice ....tku tku so mch sir...ur great sir🙏🙏🙏🙏

  • @sanjaynishad9648
    @sanjaynishad9648 Жыл бұрын

    Thank U for best instructions

  • @ramanjariyal2211
    @ramanjariyal22115 жыл бұрын

    thnax for such kind of information sir. thanx a lot it should be very helpful for me in future . thanks again.

  • @sunnysingh199053
    @sunnysingh1990535 жыл бұрын

    Hi bro i am sunny singh from mumbai. Few days ago i just started to wwatch your videos which is related Hotel industry and it's helping me lots according knowledge of industry

  • @akhileshart901
    @akhileshart9013 жыл бұрын

    Thank u sir..... I faced that kind of problem...Many time

  • @MrKokan_
    @MrKokan_4 жыл бұрын

    Very good video sir..... Very useful for me...

  • @vishalmandal2494
    @vishalmandal24945 жыл бұрын

    Nice explain sir

  • @rockbottom3025
    @rockbottom30253 жыл бұрын

    professional man hotel management real man Anant mishra

  • @rustamzaman8996
    @rustamzaman89963 жыл бұрын

    Thanks bro very good way that you explain

  • @rajasoni8089
    @rajasoni80895 жыл бұрын

    Tq for your experience share with us

  • @arshanalam6186
    @arshanalam61865 жыл бұрын

    Thank you sir preety usefull video appreciate your work sir I am appearing for NCHMCT jee 2019 plz wish me luck

  • @sumandebnath6733
    @sumandebnath67335 жыл бұрын

    Thank you so much sir .....

  • @Bikashkumar-yx4mt
    @Bikashkumar-yx4mt5 жыл бұрын

    Sir I'm your fan sir..How to taken order ke upar v ek vedio develop kariye sir..

  • @SaddamHussain-iy1yf
    @SaddamHussain-iy1yf4 жыл бұрын

    Yes sir thanks for explain us

  • @nakulnewar3477
    @nakulnewar34775 жыл бұрын

    Awsm sir bohoti knowledgeable vdo

  • @jaisinggore9820
    @jaisinggore98205 жыл бұрын

    Very important information sir thanks

  • @dilshaddanish8806
    @dilshaddanish88062 жыл бұрын

    Hello sir my name is Danish aur Mai ek steward Hoon . aap na jis tarike se ye soup wala topick bataya please aage ke video Mai bhi aise bataye ....you are great sir I like it u and your videos sir

  • @onetake2617
    @onetake26172 жыл бұрын

    Excellent Video Sir Please make a video related to Lounges at the Airport, First class Lounge Services and Business Class Services. Thanks

  • @hiteshpegu4784
    @hiteshpegu47845 жыл бұрын

    Thanks a lot I like your videos

  • @aniruddhamahato7057
    @aniruddhamahato70574 жыл бұрын

    Amazing...Sir superb....thank you so much....

  • @cramacedthetest2299

    @cramacedthetest2299

    4 жыл бұрын

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  • @sohelakhtar9629
    @sohelakhtar96295 жыл бұрын

    Thanks sir for learning

  • @AyushSingh-cc6ls
    @AyushSingh-cc6ls4 жыл бұрын

    😍 Bas aise hi videos chahiye

  • @cramacedthetest2299

    @cramacedthetest2299

    4 жыл бұрын

    Perhaps you may check this out too kzread.info/dron/3GqgqkOP55R27sH9uAeM9g.html

  • @manojkumargirig778
    @manojkumargirig7783 жыл бұрын

    great knowledge 👍 thankyou

  • @rajendrachandofficial5753
    @rajendrachandofficial57534 жыл бұрын

    Thank you so much for teach me iam also 1 responsibile captain in hotel

  • @chandanagogoi2299
    @chandanagogoi22995 жыл бұрын

    I m a faculty at a hotel management Institute where I always give ur reference and share ur views

  • @mdnurjaman
    @mdnurjaman4 жыл бұрын

    Very nice i learn so many things for your vedio

  • @cramacedthetest2299

    @cramacedthetest2299

    4 жыл бұрын

    You can perhaps check out content here too. kzread.info/dron/3GqgqkOP55R27sH9uAeM9g.html

  • @gauridimri4685
    @gauridimri46854 жыл бұрын

    Very good video Sir...i leaned something's

  • @pareenasahonta1322
    @pareenasahonta13225 жыл бұрын

    Thank u sir really very helpful video

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