HOW TO HANDLE ANGRY CUSTOMER/GUEST in a five star hotel or restaurant.
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This video is a complete explanation of how to handle a guest whois doing complaints
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email :- management.hospitality@yahoo.com( for student query)
email :- anand.ihm@gmail.com( for business query )
#complainthandling#angrycustomer
Пікірлер: 790
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@neel604
5 жыл бұрын
Sir congratulations for marriage life
@viveksingh-sf6ye
5 жыл бұрын
Hlo sir. M an IHM Lucknow 1st year student. Today i went to a cafe as a guest and the burger i orderes had a hair in it. I was not charged for the burger then, so is the right rhing to do or as a staff they could have offered something else. Also if the meal is prepaid as in case of buffets, what can be done if the guest didn't like something?
@kalpla
5 жыл бұрын
Offer any thg else only if the guest wants ,
@subodhkhichar9620
5 жыл бұрын
Sir please reply me Whats better AIHM Or IHM 🙂 I trust you 🙂
@roykookie4237
5 жыл бұрын
ѕιя му αgє 18 иσω ι'м ωσякιиg ιи ну∂єяαвα∂ нαвѕιgυ∂α ѕωαgαт gяαи∂ ι'м иσт ∂σιиg нσтєℓ мαиαgємєит вυт ι'м ѕтιℓℓ ωσякιиg ..
Thanks sir aapne jo information di hai bahut hi acchi hai maine koi hotel management ki degree nhi li hai par 15 saal se mai hotel or restaurant me job krta hu. Iekin aapne jo information di hai waisa hi mai customer k saath behavior krta hu. Thanks
what a smart way of handling a guest.....really helped
superb sir... I'm from nepal and I've never missed your single video yet.. motivated sir
@ily14323
5 жыл бұрын
From where in Nepal ??
@gyanusapkota1333
5 жыл бұрын
@@ily14323 from butwal . where r u from
One of best way to handling costomer complaints in the hospitality... Thank Mishra Sir.
@nibasghosh607
4 ай бұрын
Very good sir
Same like our hilton heart formula H: Hear E: Empathize A: Apologize R: Respond T: Thank But still some time got fussy guest at my bar so irritating 😓
@daylight4011
2 жыл бұрын
last week a guest slaped me for no reason. stupid brat over drunk ...my serior and cullige saw that...this is so embression.
This video is useful for all those who working or wants to work in hotels industry. I like it thanku soo much sir
Sir I am a student of hospitality management and your videos help us to understand how the hotel industry is. ..and how we grow in this industry..for that thank you so much👏👏
@pradipumbarkar1350
5 жыл бұрын
Where are you doing hotel management?
@bijaypal5490
5 жыл бұрын
@@pradipumbarkar1350 kolkata
@pradipumbarkar1350
5 жыл бұрын
@@bijaypal5490 Name of college
@bijaypal5490
5 жыл бұрын
@@pradipumbarkar1350 nshm knowledge campus
@pradipumbarkar1350
5 жыл бұрын
@@bijaypal5490 thanks
Best channel on hospitility management.
Thanks bhaiya ji ... really it was quite helpful for me ....I m restaurant manager too ..and I used to face same situation .
Thank you sir you look like a professional , I am working with a star restaurant and I learnt lot from you and I will follow your instruction..
Very good information...I am a 3 year student it's very important for me..
I like the way...your teaching style....thanks a lot...
Right Sir. . . Aapke video se hamesha kuch na kuch seekhene ko milta hi hai sir...
Excellent..SUPERBLY handled..please keep on posting
Thank you for teaching us how to handle the guest when he is so dissatisfy.
Beautifully explained sir Sir please keep making videos on practical experience of yours in your carrier
“Hospitality is simply an opportunity to show love and care” - Julia Sugarbaker
Very good guide by you very good information for fresher's in hotel industry one of the best channel for hotel line
All videos are very useful, no one explain as you sir , very easy and understanding videos thank you 🙏
Thanks alot sir .... I am working as a captain last 5 year ...really it's happened more time with me ... It's true facts ..
Boht badiya sir .keep making these types of videos
Tq Sir. Given me to information.. Best hospitality videos.. Nd this video helping my knowledge management course...
Ye sab humko college mai sikhaya tha but thankyou us time mene acche se nahi suna tha aab sab samaj aa gya
Wow sir suuper i have 6 years of experience in barista now working in bartender Sir pls make a video for how to atend higher lever position interviews. . . And heartly telling u thanks lot sir. . .
Yes obviously you learnt it and you are doing such a great job so nice sir
good morning sir u are good explain for customer handling. U are super.....thank you sir.
Thank you dear sir for mindblowing knowledge of service department 🙏❤️from nepal🇳🇵
First view... Seriously tysm for ur video very much useful👍
Very good job you are doing. Exotic Excellent way to express your experience
avi maine v naya Restaurant pe kaam sikh raha hu aur waiter v karta hu plus cashier. aapki video bohot helpful hai sir. Thank you
Lot's of thanks for understanding all chef
Sir thanks for upload that video This video is too much helpfull for Thank you so much
i learnt to many things from your video because i wanted to go the restaurent sector i have to learnt so many things before go to the restaurent thanks you so much sir
Sir! You are awesome. Your words are so powerful...
@ashokghadge1904
2 жыл бұрын
Hii
This video is very helpful and thank you for update.
Thanks for upload this video.............It's a good trick for complain... This video is very helpful ..! also me......Thanku 😍😘
Hi Mr. Mishra, Very practical video & like the way u share your hospitality experience... I m in my final month of my MT programme with lemon tree organization... I hope we will get connect ASAP.
@rajangaur3688
5 жыл бұрын
bhai apna whatsapp no dedo plzzzzzzzzz
Sir very good, please make more vedios in complete f and b services. Thanks
Good video and spiking M.r Anand sir ....
Wah, Good video to learn the Hospitality Mgmnt.
@cramacedthetest2299
4 жыл бұрын
Hi. Perhaps you can check this out too for related helpful content 😉 kzread.info/dron/3GqgqkOP55R27sH9uAeM9g.html
thnk you bhai aapki vedio mujhe bahut achhi lagi...thank u once again
Sir you understand well. Like you sir. 😇😇
Bohot acha sikhne mila he sir apse, thank you so much ❤️👍
Nicely explained thank you so much
Sir aap bohat ache se samjhate ho
Really appreciate you for your knowledge.
Thanks Mr. Aanand mishra for your guidance
Aapane bahut achcha sikhaya hai waiter kam karne logon Ko
Thanks sir really it's very impressed to me This is Ramchef From jalandhar Punjab Currently doing my job as a Exe chef at The Regent park hotel jalandhar Punjab thanks again
Bahut kuch seekhne ko mile vro 🎉🎉
Great job sar....I love it.....
watching from Bangladesh ...tnx bro learning so many thing from to u ....
thanku sir aap ki aaj ees vedio se boht kuch sikhne ko mila.... that how to hndl the guest cplte
Very very useful video Sir 👍👍👍☺️
Thanks for your support....Mr Anand Mishra ji...
Thanku so much sir.... mujhe bohot kuch sikhene mila sir🙏🙏🙏
Very informative video thanks for making this video.
Thank so much sir jii Apka vidio bhut bhut mst lga Phase help mi sir Your kichan cool full choice me
Hi sir i m chef bhaskar firstly i would like to say big thank you for your helpful video which is very helpful for a hoteliers persons and thank you for sharing your skill, tricky, and experience its very helpful sir.
Amazing video sir thank you so much
It's really impressive sir!
Can you make a separate video on pros & cons of doing hotel management from abroad ?
I will see all video sir really nice experience sir
Sir as always excellent video. Aur sir us case ke upar video banana jo apne bataya gun wala
Good advice sir .I hope you will give more ideas
Thanks for making this❤️❤️
Thank you for sharing your experience
Handling guest complaints.. Thnq Sir
Tq sir aapki video se bahat kuch sikhne ko milta hai
Really like ur advice sir...thanks...
Sir ap ki vdeo bahut acchi lgti h
Ur right sir ...tku so mch for giving advice ....tku tku so mch sir...ur great sir🙏🙏🙏🙏
Thank U for best instructions
thnax for such kind of information sir. thanx a lot it should be very helpful for me in future . thanks again.
Hi bro i am sunny singh from mumbai. Few days ago i just started to wwatch your videos which is related Hotel industry and it's helping me lots according knowledge of industry
Thank u sir..... I faced that kind of problem...Many time
Very good video sir..... Very useful for me...
Nice explain sir
professional man hotel management real man Anant mishra
Thanks bro very good way that you explain
Tq for your experience share with us
Thank you sir preety usefull video appreciate your work sir I am appearing for NCHMCT jee 2019 plz wish me luck
Thank you so much sir .....
Sir I'm your fan sir..How to taken order ke upar v ek vedio develop kariye sir..
Yes sir thanks for explain us
Awsm sir bohoti knowledgeable vdo
Very important information sir thanks
Hello sir my name is Danish aur Mai ek steward Hoon . aap na jis tarike se ye soup wala topick bataya please aage ke video Mai bhi aise bataye ....you are great sir I like it u and your videos sir
Excellent Video Sir Please make a video related to Lounges at the Airport, First class Lounge Services and Business Class Services. Thanks
Thanks a lot I like your videos
Amazing...Sir superb....thank you so much....
@cramacedthetest2299
4 жыл бұрын
Hi there. You may check this also out for relatable content kzread.info/dron/3GqgqkOP55R27sH9uAeM9g.html
Thanks sir for learning
😍 Bas aise hi videos chahiye
@cramacedthetest2299
4 жыл бұрын
Perhaps you may check this out too kzread.info/dron/3GqgqkOP55R27sH9uAeM9g.html
great knowledge 👍 thankyou
Thank you so much for teach me iam also 1 responsibile captain in hotel
I m a faculty at a hotel management Institute where I always give ur reference and share ur views
Very nice i learn so many things for your vedio
@cramacedthetest2299
4 жыл бұрын
You can perhaps check out content here too. kzread.info/dron/3GqgqkOP55R27sH9uAeM9g.html
Very good video Sir...i leaned something's
Thank u sir really very helpful video