How to Deal With Difficult Stakeholders Who Are Resistant to Change
As business analysts improving processes, it’s not uncommon for us to encounter stakeholders in business with a deep-rooted suspicion of IT and the belief that no matter what, the solution is not going to work for them.
So what do you do? Discover 5 ways to help resistant stakeholders on the path of change.
#1 - Build an individual relationship
#2 - Understanding their current business process
(Download my free business process template here: www.bridging-the-gap.com/get-b...)
#3 - Focus on their problems
#4 - Share wins
#5 - Secure higher-level support
Also, not all resistant stakeholders will change, and it can be helpful to be aware of the scope of your responsibility as a business analyst to protect your emotional investment in your work.
Claim your free guide on the 10 tips to improve stakeholder relationships here: bit.ly/46QUOoJ
"DOWNLOAD THE BUSINESS PROCESS TEMPLATE (it's free):
www.bridging-the-gap.com/bpte...
Claim your free guide on the 10 tips to improve stakeholder relationships here: bit.ly/3pLtjwp
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Пікірлер: 37
1. Build a Relationship 2. Understand the current process and why they are resistant 3. Understand their problem 4. What would change the game for them? 5. Try to add additional change that would get them onboard 6. Share wins 7. Getting higher level stakeholders onboard(escalating to leadership team)
@gaylemoret5493
2 жыл бұрын
Thank you 😊
@olgakukh9512
2 жыл бұрын
Thanks for this summary)) ☀
@juanturner8650
Жыл бұрын
I peeked at your notes.
Your answer is pretty much what I say when I interview, but you articulate it so much better! Thank you, I’ll think back to this when I interview again in 3 hours time :-)
@BridgingtheGapBA
5 жыл бұрын
You've got this - a little confidence goes a long way when you answer tough questions like this. Good luck with your interview!
Thank you!
Great advice. Thanks!!
@BridgingtheGapBA
5 жыл бұрын
You are welcome!
You're so talented. Thank you!
@BridgingtheGapBA
5 жыл бұрын
You are welcome!
Excellent advice, thank you
@BridgingtheGapBA
5 жыл бұрын
You are so welcome.
Truly excellent and the mother in law example was helpful. Thank you!
@BridgingtheGapBA
3 жыл бұрын
You are so welcome!
Thanks Laura! Very helpful)
@BridgingtheGapBA
2 жыл бұрын
We're so glad you found this video helpful!
One of the awesome videos saw about BA skills! All the best and keep sharing BA videos for us!
@BridgingtheGapBA
5 жыл бұрын
You are so welcome!
Claim your free guide on the 10 tips to improve stakeholder relationships here: bit.ly/46QUOoJ Thanks so much for watching. Don't forget to join my FREE WORKSHOP - Quick Start to Success as a Business Analyst and discover how to propel your business analysis career forward right now: www.bridging-the-gap.com
Such a good answer, I failed interviews with my dream companies because I could not answer this, thank you
@BridgingtheGapBA
2 жыл бұрын
You are so welcome! Glad you are finding this information helpful.
I talked about this in my interview today. I aced it 🎉
@BridgingtheGapBA
27 күн бұрын
Woo hoo! How great that you had the opportunity to talk about your experiences with challenging stakeholders. Good luck with the job offer!
Got it, thanks
@BridgingtheGapBA
Жыл бұрын
You are so welcome!
A lot of BA's do not take the time to understand what's currently working. Unless the entire system is irretrievably broken, take time to make incremental and useful changes.
@BridgingtheGapBA
7 ай бұрын
Great tip!
Great video. Where do #businessAnalysts come from? I had never heard the term before 2011 -- is this a relatively new term, only from the last few decades? What is the history of business analysis? What does it mean to "analyze a business"?? Are there any seminal books on the top, in your field?
@BridgingtheGapBA
5 жыл бұрын
Hi Eric, For more of the history and evolution and comprehensive view of the role, check out the International Institute of Business Analysis (IIBA).
I like your hair
Thank you Laura, Do you have a video with the questions that will be asked for a BA position please
@BridgingtheGapBA
5 жыл бұрын
You are welcome, and yes we do: www.bridging-the-gap.com/top-10-business-analyst-job-interview-questions/
Wow
How will you ensure that the new technology will address the goals and outcomes to them what woud you do or what documenattion?
@BridgingtheGapBA
2 жыл бұрын
It really helps to start with analyzing the business process to get your stakeholders on the same page about what the desired goals and outcomes are. Here is a video Laura did on this technique: kzread.info/dash/bejne/Z2GmmdGKp72bhdI.html