V1 won’t open.

So many troble with V2 app, have all my light, but goes offline all the time. :( To bad, i like your product but it dont work.

@WiZlighting

Ай бұрын

Hi. Your comment on our post is much appreciated and we would firstly like to apologize if you are facing frequent disconnections on your WiZ lights. There are a few reasons to why a disconnection happens which puts your lights to "offline" such as the light being too far away from the router, there are too many devices connected to your router and a few more. As such, to determine the reason to why the light disconnects as well as to provide you a solution on this, we appreciate if you could reach out to us by going to (Settings > Help Center > Live Chat or Email) for immediate assistance on this. We look forward to hearing from you soon.

Don’t know if you guys are gonna answer but imma write my complaints 1. My IFTTT doesn’t work with the new app 2. Shortcuts app on Apple doesn’t work. For me hid Update seems really annoying and i hope you fix those features

@WiZlighting

11 ай бұрын

Hi. We apologize for any inconvenience, but rest assured that we are here to help you. Kindly contact our support team for us to be able to assist you regarding both your issue with the IFTTT and Shortcuts. From the WiZ V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live chat Support.

@toppcatt5113

7 ай бұрын

@@WiZlighting Doesnt that tell you everything ''contact support team to turn on the fucking lights?'' Really?

My old data from v1 has migrated but cannot be turned on for my garage n living room..tried to make new connection but it was useless..still cannot be paired...wasting my time only to deal with bulbs...why should be upgraded?????

@WiZlighting

6 ай бұрын

Hello, valued user. Many thanks in taking time to leave us a comment regarding your experience and the difficulty in controlling as well as pairing your lights in the updated WiZ Connected application. We are more than happy to assist you in resolving this issue. To do so, please reach out to us by opening your WiZ Connected application, proceed to "Settings", tap "Help Center" and select either live chat or e-mail based on your convenience and preference. You may refer to the FAQ link below as well for pairing troubleshooting steps and there is a "Contact us" option at the bottom of the FAQ link if you need further assistance. signify.co/3vPWpNs We look forward to hearing from you and we hope to serve you soon.

I’m starting with v2 how do I create an account? It will only let me migrate and there’s nothing to migrate. I’m trying your webpage too.

@WiZlighting

4 ай бұрын

Hi User. Thank you for your feedback, and we hope you're doing well. In response to your query regarding migration, we kindly request that you contact our support team directly through the app or via email (support@wizconnected.com), whichever is more convenient for you. To initiate a chat with our support team via the app, please navigate to Settings, scroll down to Help Center, and select "Start Chat." We're here to assist you!

Why cant I migrate from Wiz V1 to V2, there's always a "Network Error" notification when i tried to log in or make a secret code

@WiZlighting

4 ай бұрын

Hi there. The "network error" that appears could mean that there was a syncing issue and for further clarification as well as troubleshooting on this, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team or by e-mail as well, based on your convenience and preference. We eagerly await your response to our support team and thank you for taking time in leaving us a comment.

My bulb won’t connect and just blinks red,I’ve done all the steps at least I got a brighter bulb but won’t be buying more.

@WiZlighting

21 күн бұрын

Hello. We are sorry to hear about the trouble you're experiencing with your bulb. It's frustrating when things don't work as expected, especially after following all the steps. We would like for you to refer to our FAQ as per below link for pairing issue: signify.co/4byNq2k Feel free to reach out to our support team via the application for more clarification on this matter. You can reach out to us by simply tap Settings, scroll down to Help Center, and click "Start Chat". We're here to help!

why make a new app old was great

@WiZlighting

10 ай бұрын

Hi. We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

@toppcatt5113

7 ай бұрын

It literally took me years to get it set right and now they changed it and I cant do shit.

@emacflores7914

6 ай бұрын

Fuck v2

@WiZlighting

6 ай бұрын

Hey there. We truly appreciate your comment and we would like to apologize for any dissatisfaction you faced which using our updated WiZ Connected application. Additionally, we would like to hear more in regards to your issue or any feedbacks and suggestions that you have for us. Please reach out to us by opening your WiZ Connected application, proceed to "Settings", tap "Help Center" and select either live chat or e-mail for us to assist you on this. We look forward to hearing from you and we hope to serve you soon.

@TheGrayFoxTv

5 ай бұрын

Lul, dang Big L @@toppcatt5113

How to connect integrate Siri plz help me

@WiZlighting

5 ай бұрын

Hi there User. Thank you for your comment. We would like to assist you on integrate with Siri thus would be appreciated if you could reach out directly with our support team via the apps for assistance on this matter. Open the WiZ V2 app, tap Settings, scroll down to Help Center, and start a Live Chat. We are happy to assist you.

you said go back to v1 to start over, but when you go back to the old application it crashes and closes, come on, this is an easy thing, you can fix it.

@WiZlighting

6 ай бұрын

Hey there! First and foremost, thank you for leaving us a comment and addressing the current issue that you are facing. The most probable reason to why the WiZ Legacy application crashes and closes might be due the technical limitation we currently have, where you are unable to run two versions of the WiZ application in the background at the same time. However, in order for us to assist you further on this, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team or by e-mail as well, based on your convenience and preference. Please note that we are always here for you and we will attend to your issue with the utmost professionalism to ensure that your issue gets resolved swiftly.

This app chases 5 TIMES OUT OF 4. I hate i have invested i. Many lights. ANDROID SAMSUNG USER

@WiZlighting

9 ай бұрын

Hi there, we do apologize if you are experiencing any technical difficulties. We may need to troubleshoot this for you and do seek your assistance to reach out to our support team. From the WiZ V2, press on Settings, scroll down and click on Help Center and from here you will be able to initiate a Live Chat Support.

Wiz

NOW WE CRASH APP HAHAHA

My entire lightning system are now a complete mess and I can go back. wtf are you guys making stuff way too complicated? Now my wife is sending me the eyes. Thanx for nothing!

@WiZlighting

5 ай бұрын

HI there User. We are truly sorry to hear about the frustration you've experienced with our new app. We understand the importance of having a seamless lighting system, and we apologize for any inconvenience caused. Furthermore, we were constantly working to improve our app and make it more user-friendly. Your feedback is invaluable to us, and we'll take your concerns into consideration as we continue to enhance our product. Please reach out to our support via the apps for any assistance. Open the WiZ V2 app, tap Settings, scroll down to Help Center, and start a Live Chat.

Worst fucking led strip won’t even connect, waste of money and time. You wiz lights need to go back and fix this

@WiZlighting

Күн бұрын

Hi. Thank you for leaving us a comment on our post and rest assured that we are committed in ensuring that your pairing issues are resolved as soon as possible. To assist you on this, please reach out to our support team via chat support by opening your WiZ Connected application, proceed to "Settings" and tap "Help Center". Once you are there, you may start a live chat with our support team or by e-mail as well, based on your convenience and preference. We hope to be of assistance to you soon.

This new app Wiz is nothing but Trash. So disappointed.

@toppcatt5113

7 ай бұрын

They think that people have no life and want to spend hours setting up lightbulbs.

@BreakingAllIllusions

7 ай бұрын

@@toppcatt5113: 🤣🤣🤣