How Hilton became one of the Best Places to Work For?
Hilton understood early on that their frontline employees are the face of the company and maybe the most crucial part of their 'product'.
That's why they developed a unique employee management strategy with an emphasis on training, engagement, and career for their frontline staff which led them to #2 Fortune's Best Place To Work For in 2023!
Let's learn what any hotel owner should do to increase customer satisfaction and retention!
Timecodes
00:00 - 00:41 Intro
1:07 Hilton’s story
2:26 Team Structure
3:31 Hilton’s Onboarding process
4:16 Training for retention
5:00 Mission, vision, and values
5:49 Hospitality for all concept
7:00 Recognition and rewards
8:44 Struggles
9:35 Conclusion
Biz-to-Biz
How do the world's most successful companies manage their employees? In this explainer series, we'll dive into the surprising stories behind how businesses operate, manage, and engage their employees - exploring everything from UPS’s benefits model to the amazing results behind Hilton’'s “Catch Me at My Best” concept.
🤍Brought to you with love by Connecteam TV 🤍
📬For collaborations contact: roman.lurie@connecteam.com
#boss #HR #hotels #hotelmanager #businessowner #manager #hotelstaff #hospitality #hilton #marriott #hyatt #carlton #hiltonworld #bestplacetowork #employer #employeeengagement #retention #ops #successstory #businessstory #connecteam #connecteamtv #management
Пікірлер: 26
Hilton's employee retention strategy sets a remarkable example. Through training, engagement, and career focus for their frontline staff, they've earned the prestigious #2 spot on Fortune's Best Place to Work For list. A valuable lesson for businesses seeking to boost customer satisfaction and loyalty.
Great insights on Hilton's success! It's impressive how they've put such a strong emphasis on employee engagement and customer satisfaction. Their focus on mentorship and continuous learning is truly inspiring. Thanks for sharing this, it's a valuable lesson for any business!
Wow! Super helpful! Thank you 😊
Interesting! Bring more like that 🙏🏼
That’s right, my Hilton experience was indeed incredible
Super insightful! THANKS 🎉
Amazing how staying true to your values as a business can have such a good impact especially in challenging times
Super impressive and really informative!! Thanks Connecteam TV
Loved this!
Loved it!
Such interesting content! Keep it up ❤🔥
Love it!
Amazing insights
Super interesting!
What impresses me the most is how Hilton empowers its employees to go above and beyond.
That's great!
Great content 💡
Hilton was quick to understand they need to show appreciation to their employees and it paid off big. Can you do SUBWAY next????
@connecteamtv
Жыл бұрын
Sure thing! Great idea 🤩
🙏🏽
❤
amazing content. what is the next episode?
@connecteamtv
Жыл бұрын
Subway 🚋
that is not true here in Hilton Nicaragua
Super interesting!
@donovanturner8870
3 ай бұрын
thank you it was very informative