Well done, Carey. As a seasoned diagnostician you work with an open mind and follow the evidence without prejudice. A lesson for learners. 😊

As a former IT technician, I am impressed by your professional approach to this issue. You stress tested everything within a reasonable time frame. The customer must have been delighted you solved this conundrum, and I daresay will only reset the PC when necessary.

It's all about a system to start ruling out things. Very quickly you knew it wasn't a software problem. Then it's just start with eliminating possible hardware causes. You have a real understanding of a system and how to check it out. Great work.

@mrdali67

9 ай бұрын

It's a pretty standard rule to never work on the machine with the custommers harddisk/ssd. 1st it's not our problem if the custommer have pirated software and we should never ask to get passwords to access their Windows or other OS installs. It's jus as private as a bank account or credit credit card. I agree that it's always better with a full install, but most techs will just disconnect all drives connected and use their own media with a basic install and some diag tools. If it turns out there is nothing technically wrong that I can find, I can recommend stuff that can enhance an older build or prolong its life, and unless people is total novices into installing windows themself every tech should have a usb stick that installs the latest Windows with all updates, install proper drivers and reseals Windows, in case it turns out to be a software issue. A true service tech will have no problems in instructing people in how to retrieve their personal files on the boot drive for free before the custommer dedecide if to letting the store wipe the disk. It's of cause fully up to the individual store/tech if they are gonna charge for this and how much. Unless it's something you just do in your spare time, you can't really expect to get this for free in a store. But just as with your car, you can never fully trust the repairshop if they are gonna overcharge you for something you did'nt really "need", unless you know them well.

Seen this video and was so impressed how Carey got to the bottom of the issue!!

@psdaengr911

10 ай бұрын

Actually, he got to the bUtton of the issue. 😄

@FindLiberty

10 ай бұрын

@@psdaengr911 nice...

Carey did it in this video what a guy a long time ago showed me, get everything down to bare bones and connect one thing at a time , very good troubleshooting Carey ! Thanks for sharing

Working on pc's for about 35 years,maybe had 2 switch failures, so your video refreshed my troubleshooting tips, that was sweet!

@mattgoodwin-king2228

11 ай бұрын

Same here, I've had a few power switches fail but never a reset switch in 35 years

@jameshanna8762

10 ай бұрын

Yeah, it seems to be rare, and that's why techs miss it, probably. I have been working on PCs for 18 years and only seen two bad switches, too. The first one was easy, because it was obviously rebooting every few seconds. The second one was a real poser, because it only partially failed. The PC would run for days before shutting itself off. The switch would randomly close due to fan vibration, I am guessing. Because of the weirdness of that, random shutdowns that appear to be heat related, I still check the switches before looking at heat. It's faster than going down the heat rabbit hole, so I eliminate the switches as the culprit first. Fortunately, I learned this on my own PC, rather than having a customer waiting on me to learn this lesson.

@AndyBHome

10 ай бұрын

Over 25 years in the field and I've seen maybe 5 bad power switches and a couple of bad rest switches, but the most recent was at least 18 years ago. The switches used to be a lot bigger and more complicated than they are now. Ironically the cheapo momentary contact switches they use now may actually be more reliable.

As a retired computer systems engineer it was terrific to see methodical troubleshooting performed. Splendid video!

Wow man, big props and respect, from a former 23 year Computer Repair Technician. That was really nice of you and yeah, dude had a hell of a time. Lots of expense, just in shipping. I've done many a free job too, just cause I felt for the person. Built my first PC back in 1990 and owned my first one 3 years before that. By 1992 I was so interested in it that I wanted to do it for a living and became a Tech and got really good at it. I worked for IBM, Compaq and many small ma and pa computer shops and even ran my own computer business, twice. Always those little thing nobody thinks of, eh? I've seen bad switches before, although it's not a common thing, I've found. It's happened to me a handful of times, but certainly not my most common problem, not by a long shot. I've seen more bad motherboards and hard drives and power supplies than bad power or reset switches. But considering the wear you witnessed? Hmmm, yeah, they've seen a lot of use, probably more than usual. I like your style though, between you and the customer, you had good communication, he gave you a good list of what's been done and that was over half the work right there. Because most components had been replaced already, it made your troubleshooting easier. I was always like that with customers, tell me everyrthing, it will help me diagnose better. Same with auto Mechanics and Dr.'s etc. tell them everything, don't be embarrassed, it's nothing they haven't seen before and it helps them help you. Anyway, that said, with all the low down he gave you, it was time to think outside the box. Where's the only other variables? Start looking at the case and you nailed it.

As a ham radio operator who occasionally has to troubleshoot radio issues, it's always a pleasure to watch someone use their knowledge, coupled w/ a "logical" approach, to analyzing a problem. Thanx for the video.

Nice diagnostic work Cary! Love that you didn't add to poor Bill's stress by not charging him for this repair.

I'm in tech support and I've been a subscriber to your channel for a few years. I love the methodical approach that you take on your projects and I always check out your channel just to be better at my own craft. Keep it up man great channel.

Thank you for this old school Carey! A video from the kitchen.. a nice 27 minute video.. a tech problem solved…. Excellent!

Yes, always check those reset switches on desktops... Customer will be happy that you also improved his cooling system... Thank you Carey for this video and all of your help to the viewers! Still love watching your videos although no longer using desktops, because there is other information to be gained from them.

Hi Carey, I found your channel years ago when I first built my PC. I originally found your guide on how to build a PC on Newegg's channel. I can't believe that's been almost 8 years ago. Your instructions and advice really helped me as I got into the hobby of building. Since that build, I've upgraded several components and I've done several other builds successfully. Just wanted to say thanks for your in-depth tutorials and the way you explain things so well.

Hey Carey! I love that you are repurposing your old content. I love seeing old repair videos, the first video of yours I watched was a windows 8 install video if i remember correctly! Love watching, keep up the great work! -Zach Bischoff

That was pure gold! Thanks for all the vids, I was able to build my first pc back in 2017, based on your countless videos, showing the hidden things to take into account.

Been working on and building computers since 1987 and was impressed on your approach to diagnosing the problem... So you've got more than a like from me, you've got a new sub! Nice job and extra points for not charging the guy after all he went through. Looking forward to watching your other videos... 👍✌️

@mischiefloki

11 ай бұрын

1987 - my first desktop with DOS 3.3 - brings back memories!

@coriscotupi

9 ай бұрын

@@mischiefloki Same here. Leading Edge Model D. Good PC, and the best-feel keyboard I've had to date.

Amazing! I would have just left my reset button off the MB. You're a good tech and person for not charging this customer. I'll def. share this videos with tech friends.

I just repaired a neighbor's PC when his power switch broke. I just got him a new case and switched components. If I had realized that I could have just switched the reset button for the power, it would have been wonderful. Just a few days too late for this video to come out.

This repair process was awesome. Thanks for sharing and keep up the good work.

As a Royal Air Force Electronic Warfare technician and a computer engineer since 1979 I found your method and procedures to be faultless. So many could learn from you. And yes, I learnt that leaving the computer running was the best option.

Excellent job man! Kick ass process of elimination using simple logic. Too many people get used to their machine telling them what's wrong & totally forget to use some simple logic to solve the problem. I'm a mechanic & see the very same thing with automobiles. Nothing beats simple logic & process of elimination, especially when there's a rare problem such as a bad reset button. Lol. Who would've thought?? I just wonder what the guys at the shop he took it to will be saying when they see this video??

Another amazing video! Very helpful trouble shooting instruction! You not only have tremendous knowledge, but you also have great patience! Thank you for all you do to educate us!

I recently had a go around with my old HP Z230. It decided to not post, no video, no beeps. The fans came on OK but within 30 seconds would run at high RPMs. Reset the Ram, checked all the cords and disconnected everything from the MB. Same issue. Thought it was my PSU but it being an HP 19 pin proprietary unit, my PSU tester was useless. I replaced the CMOSS battery and it finally gave me 5 beeps. which led me to inspect the CPU. I removed it and looked real closely at it with a magnifying glass and noticed one little brown/blackish smudge on only one contact. I cleaned it with rubbing alcohol and replaced it with new thermal paste. It fired right up and has been running fine since. I appreciate this video and you sharing your diagnostic expertise. Liked and subbed.

Your diagnostic skills are superb! The Doctor is truly in. Watching and learning. 🙂

Carey i only discovered your channel last week and i find your channel compulsive viewing the way you fix these PCs and Laptops you are a very clever man Thankyou Carey for making this brilliant channel

I seen this video before. Great stuff. One of my favorite repair videos from you. Just a simple fix with that faulty reset switch .

Truly a fantastic approach in finding the issue. Perfect logic and diagnosis. Great to watch!👍

Yep I had the same issue on a Dell desktop a few years ago, Dell had sent out an engineer several times and they had replaced the PSU once and the motherboard twice, plus various other cards, but it still kept restarting when warm. It took me 15 mins to isolate the reset switch as the problem. When the PC warmed up the expansion caused the reset switch to make contact and restart the PC. After a small adjustment to the switch the problem went away. I was rather pleased I had solved an issue that three Dell engineers were unable to fix.

Good troubleshooting. I subscribed immediately. I wouldn't have thought of those front panel switches, myself, but I will in the future! All good wishes.

I've often found in my computer diagnostics, that the dumb stuff, like that switch, comes up more often than it should. That's why I, too, always check the dumb stuff first. Looking for all the obvious causes first is usually the quickest to test. In the case of this problem I would have asked the question: what is the simplest cause of a reset? A switch? Keep up the good work.

Great video. Lovely to see your detective skills in acton. Quite often with hardware, it’s the bits that move which can wear out but impressed that you eliminated software as the cause and then hunted down the hardware issue. I would never in a million years have guessed the cause - and great to see your systematic testing revealing it.

Just came across this channel, well presented, clear intructions & great results. 👍👍

Inexpensive repair if you know what to look for. And you do Carey> Good job. Happy customer in the end.

Excellent video and your processes to find the issue was very impressive. well done!

Wow! That was really a good step-by-step diagnosis and detection! I'm currently having an issue on my Lenovo Slim 3 laptop, it seems to be the shutdown and sleep when the lid is closed. I use the the Novo button every time it does not power-up when opening the lid. Thanks for the details. 👍👍👍

Awesome find. I’m retired just over cancer thank God. You are worth supporting. God Bless

You Are Awesome. I Have Been Building Computers For Thirty Years. Troubleshooting is always a Pain unless you have a warehouse full of parts.

Awesome topic.. as I have been a tech since 1991. I have seen things like this in the past.. always best to eliminate all external items/connections to the mother board. All usb headers. Audio. All fans except cpu fan. All data cables etc. great troubleshooting. Great content as always..

I really appreciate how methodical you are with your diagnosis 😊. Definitely not a $700 repair, unless the case is gold plated! Thank you for the video 📹 👍

Pretty good troubleshooting, man. A lot of people would never even think to check that. 👍 I've built tons of towers in my lifetime, and never even thought about something like that. 🤪 Sounds like he infected the hell out of it, and then restarted it so many times, he wore out the button. 😆

Excellent diagnostics pal! and good on you not charging the customer and relying on ad revenue for payment. Respect. You earned the like and Subscribe.

Watching you do what you do is humbling. I have been away for medical reasons. Your integrity is inspiring.

My condo furnace wasn't heating. HVAC company wanted $13k to replace furnace + A/C. I noticed it would fire occasionally when turning on the furnace light switch. Turns out the $2 light switch was bad. Replaced it myself with a spare switch from my parts bucket.

Personally, I would just leave that front panel the way it is and disconnect the reset switch. My experience with reset switches is to leave them alone. They're often a root cause when used improperly to corrupt windows. My workaround if a force reboot is necessary, is to hold the power button down.

well done buddy, and I congrats you on helping a customer charge an issue ,good job ...from Sydney

As always (approx for 10 years), great work, very informative and useful 💪👍🙏

Good troubleshooting. Well done sir. I've seen this before. I've also seen a keyboard connected to a system that was doing something similar. Somehow it was shorting out the USB port intermittently. A faulty power supply can do this too, or one with a failing fan. But usually those will cause the system to completely shut down (not reboot). One time I had ruled everything out with a similar symptom (other than the motherboard), so I pulled the board from the system and noticed a screw was under the board barely lodged between the chassis and the board causing a short from time to time lol.

"NO ONE thought of it," and I wouldn't have, either. You really taught me something. Nice work!!

I am very impressed with your diagnostic style! It is very impressive! Most like the quick-fix approach. It is really refreshing to see someone who didn't simply accept the easy way out. I wish that there would be someone like you around here! My son gave me a MacBook Pro that he purchased from Apple refurbished. One day it simply stopped working. Apple claims the damage was caused due to water damage, so their insurance rejected the cost of repairs. He finally gave it to me after quite some time for parts. After having it lay around for years, I tried powering it up. It was fully functioning! However, after some time, it stopped working again. Clearly not a sign that the problem is from water damage like Apple claimed. They simply took the easy way out! I personally don't know enough about laptops in order to fix it. Too bad!

Great video again. Inspired me to replace my CPU cooler. And to run the prime 95 test. In the past I would have suspected power supply or memory. Removed half of memory and boot. Then swap the halves and boot. After ruling out the memory - swap the power supply. But I now know to disconnect the reset button from the MB because YOU have educated me in past videos about failures of that button. And it turns out it was the button. Great video.

Tough one to troubleshoot when you started the video. Great learning

I have been close to your shoes and congratulate you on your composure as well as your techniques. I find there's often no substitute for graft. That means embracing some blind alleys you didn't have a lot of faith in but must cover. Well done sir!

Awesome video. I appreciate your approach to trouble shooting. I was lso thrilled to see how rp check Temps with the computer ID software. That detail had escaped me.

Brilliant video. Excellent diagnostic procedure. Have a self built pc with a Hyper Evo 212 and an intel i5 4690k that is over nine years old, still going strong. Touch wood.

Very impressed with this troubleshoot and repair, my laptop starts up slowly but then runs fine. I’ll keep watching for other tips which might help me with my issue

A nice to start my IT day was watching this video. I've also been doing this for a long time, but can always learn new ways to find problems. I've had bad power switches before, but never a reset switch. But who knows, today may be the day.

Great diagnosis ! You can’t put a value on your level of skill. Top man !

I took my desktop machine apart and took it outside and gave it a good cleaning and dusting, replaced the heatsink compound under the cpu cooler and proudly put it back into service. It wasn't having problems, just needed cleaning. Then the problems started. I couldn't figure it out. Time and time again it reset. Then I got the blue screen of death (more than once). I put it on the table like you have and stared at it for days. Finally, I realized that I had accidentally tucked the cpu fan cable behind something and had plugged a different fan in the connector. The mother board was happy because it could see a fan turning, just not the right one. I had toasted the cpu and it never recovered. I switched to an I7 laptop with two monitors (I don't game) and everything's been fine. Sometimes I'm my own worst enemy and those problems are the worst kind of frustration.

The reset switch!! That's why you're a pro and I'm a hobbyist. I would have never thought of the reset switch. Thank you for another item to check in similar situations.

An object lesson in logical procedures and the 'safety nets' of unplugging the client's data storage drives, as well as electrical isolation until you suspected that it was a switch problem. The fact that you temp tested so consistently should be a lesson to all aspiring computer repairers. Subscribed.

I am a total novice in the workings of a pc but found your video totally absorbing and entertaining.Dont think I can afford to shop my Pc to you from England if it goes wrong but I sure wish I could .well done

Nice work and thanks for taking care of Bill....your rock!!!

I'm impressed! Well done, good job!

Good analysis. I never would have guessed the reset and power switch. Pretty cool to see how the fan does a great job in dropping the CPU temperature. Makes a really big difference 😁

I wanted to thank you for making this video. I was having the same shutting down issue with my pc. It would keep restarting on any OS (internal HDD orexternal flash drive), but not while in the bios. Mine wasn't the reset switch, but was the power button. When I plugged the reset switch into where the power button goes it stopped the restarting issue. I hadn't thought of the front switches until watching this video

Yes. I had a similar issue before with my desk top. I just disconnected the button. Also, a local shop misdiagnosed my laptop when it just would not restart after just shutting down normally. The shop insisted the mother board was bad and quoted me a $380.00 price. When I picked it up afterwards. only 1/4 of the screws were holding it all together. When I gave it to him, they were all there because I took it apart and checked all the connections prior. I suspected the power button. Replaced it and its been 3 years, since. In fact this is the same laptop I'm typing on now. $5.00 on-line for a switch. My shop was hoping to get a product to sell as used if I left it behind for him to repair. This mans shop was hoping for the same thing. No big surprise to me. Live and learn. Process of elimination is key and Sometimes one has to take a shot in the dark. Gary, Thanks for this channel as it shows what Reality we live in with repair shops.

thank you that was a great video to watch, i am an IT technician and I learnt something

you learn something new everyday...i initally thought it was the cpu or its fan. ive never come across an issue with the led pins so its a first for me. great stuff

i wanted to say thanks for the info on the EVO. when i built my I7 930 some 12~13 years ago i put a pelter cooler on & it ran solid with an OC@ 3.4. a few years back the pelter died & i put the stock cooler on. since then i had temps just like what you got in this vid, and that was not running overclocked. to do some video editing with Studio 10, i had to under clock to around 2.4, otherwise my computer would shut down or lockup. just never got around to getting a new cooler. after watching your vid, i clicked your link (it shows as Currently unavailable), scrolled down and found the EVO V2 listed. carted it and got. the description isn't really clear, appears to say it will fit LGA1366, but i had to do some mods to get it to mount which really wasn't a problem for me. so far, max cpu temp has been 84c with prime95, watching a vid, and multiple windows open in 2 different browsers with multiple tabs in each, mildly OCed@2.9. oh, and nice catch on the bad reset switch.

Great info. Thank you!!!

great video i like your diagnostic approach

Great work! Thank you!

Well done. NGL, I was surprised that it was the reset switch as it’s not something I’ve seen since the 90s when I used to build and service Dells and Gateways for my University. I think more people need to take control of their setups and build their own PCs… oh and of course, watch top content like this to see that with a bit of patience and logic it’s possible to save yourself a pretty penny or in this case $700!

In the 31 years in the PC business, I have never had a bad reset switch. Very strange.

@gorgonbert

11 ай бұрын

Thought the same…

@barowt

10 ай бұрын

I bought a vintage PC, 133mhz, had similar issues, was the the power button.

@IlBiggo

10 ай бұрын

It's a fairly common issue in laptops. Grime around the power button, or sticky liquid, or simply the user smashing it :D Though, yes, I don't think I've ever had to replace a power/reset button on a desktop.

Your diagnostic video is nice and clean explanation. I like it very much. Thank you.

Great job! No charge for the work. Sir, you just earned yourself two more subs. Thank you for the content. 💯

It is a shame that he could not get better support locally. I have been working with computers for over 48 years and have run across this problem before and wound up taking the front panel off as it was in this case the power switch on the panel causing the problem, as there was no reset switch which I would tell people not to use that any way. Initially watching your video I would have though it was the power supply, but I could see right away that the power supply had nothing to do with this. I like that you checked the connectors as I have found that on custom computers, guys frequently make mistakes there as well. Any way very nice job and enjoyed watching your process. I like your power test to push the CPU to maximum and see where the heat shows up numerically. Very nicely done.

I've only taken covers off laptops and upgraded RAM and swapped out HD for SSD. But I really enjoyed this Video. Plus, your dog was cute! Thanks, man.

I once had a customer system that was rebooting randomly. Nobody could figure it out. I found that a spider had made a web inside the CPU cartridge (this was back when it was a slotted Pentium II). The webbing crossed multiple CPU contacts and must have been just enough voltage drop or flipped bit or something but it would randomly reboot. Cleaned the CPU contacts, everything worked great. You had a good methodical approach. When I was watching it I started suspecting something with the front panel as it seemed to reset when you accessed the USB drive that you plugged in there.

I have honestly never seen this before. I've fixed thousands of computers and. This one I actually did not see coming, Now I know to keep my eyes open for this potential problem. Crazy. Thanks for the video

Very good. Enjoyed the elimination and diagnostic process well done.

Just found and watched, you gain a new Subscriber. Used to build & trouble shoot in the 1990's, I find your knowledge and analyzing excellent. Retired now- PS don't get old, it''s a trap

This and a funky power cord are the rarest issued that I faced. Great video!!

This is exactly the reason why I wanted to get into IT. I have CompTIA A+, Network+, Security+, CySA+, and Cisco CCNA and I still have not gotten into the field of fixing computers and troubleshooting network issues yet.

Good work by finding that it was down to a simple reset switch am impressed.

Great Job Carey! Logical and step by step analysis and troubleshooting procedure! I've been in the game since we could & would change discrete compenets so might have changed the FP reset switch if possible? And I hope you recoup the cost of the new fan/cooler Assy. if not from the client! Apart form that, a great outcome that seems to have eluded all others and caused unnecessary cost & wasted time without a resolution!? A lesson for the client perhaps that DIY is not the right way to go and best to refer it to a Pro like yourself first for a proper and more cost effective outcome! Good news is I believe you've won a new client for life! 10 out of 10! ..... 🙂👋 👍

I repair computers like this for clients, never thought of making a video about it :) good job on the repair.

Thank you for this video it is greatly infomative and im sure he'll appreciate the work and free of charge.

Thank you so much for your videos, I own a small business IT Company and your videos are very helpful even though I have been in IT over 25 years.

Told my IT son about this simple but easily overlooked problem. Thank you!!!

Good work man, that was awesome...

You are always interesting to watch. Thanks.

Great work, very informative Carey.

Great insights!

Nice, logical progression of your troubleshooting. This is how it should be done.

Wow! Carey, you made my day. You are fantastic.

Thanks sooooo much for your troublehooting education for us... Im a faded geek and appreciated vy much your presentation. cheers Carey

Just work your way through the Posable Probabilities. Patients and a checklist... Nice job sir 👍

As pleasing as the best cat video, so I have subscribed. Too bad the owner got the runaround that was the equivalent of, “Sorry, but the problem was that your left front rubber foot had lost its sponginess.” But he may get some solace from knowing that the problem was located by logical, mumbo-jumboless troubleshooting that resulted in a permanent repair that emotionally justified the shipping cost and allowed a good night’s sleep. That’s the satisfaction we all looking for.