I need help resetting the mars bike

The surprise was a Heybike ball cap, key ring, and black t-shirt. I have all three.

Great video with lots of great advice & tips. Would you kindly let me know how to RESET TO FACTORY SETTINGS please. Many thanks 🙂

@rsw987654321

Ай бұрын

I would also like to know how to RESET CONTROLLER TO FACTORY SETTINGS. The instructions on heybike support site are lost in translation. I’m searching for one video that shows how to reset the controller as performing this action. Is one of the first troubleshooting steps heybike recommends when experiencing motor issues.

do you know if theres a way to turn on and off the throttle because my throttle doesnt seem to work even if i use pas and switch to 0 and try it

Any tips on adjusting the speed on a HeyBike Tyson? Just bought one and would love for it to be a little faster.

Wow thanks for that!

Love my Heybike mars I purchased almost a year ago!

@Heybike

Жыл бұрын

Thank you for your support!

My tire size and the speed level won't let me change the values at all

THANK YOU Trip Calculator is turned off by default on the Ranger. And the manual marks TC as "do not change"

@Heybike

Жыл бұрын

Hello there, thank you for your feedback. If you need help, please contact our support team. Here is the email address: support@heybike.com.

I’m having an odd issue my mars bike stopped displaying my speed and my battery percentage I tried replacing the pedal assist sensor and still doesn’t work any help would be greatly appreciated

@Heybike

2 ай бұрын

We think it's very likely that there's something wrong with the meter. You are welcome to send your order number and a video to our Customer Service Email support@heybike.com🥰

@ExternalSubject-666

2 ай бұрын

@@Heybike okay will do

Are these bikes waterproof? 😮

@tito2445

Жыл бұрын

no

@williammccuddy6776

Жыл бұрын

esentially the rear wheel is waterproof enough to ride in heavy rains. I live in Folsom California and rode through the storms of 2022/2023 and everything on my Mars was fine with regular maintenance... I would suggest lubrication on all essential parts exposed to the rain such as wheel bearings, crank arms, freewheel, etc. Without lubrication after riding in rain you risk bearings rusting and siezing up..

@Heybike

Жыл бұрын

The battery should avoid water.

@sunmanpatoo

Жыл бұрын

@@Heybike agreed. if the water gets down into the battery housing slot, one should screw off the cover & let it air dry or dry it out with a blow dryer.

The pedal assist levels are NOT locked out... that's the main thing I came here to see, and it's wrong? Why is this not in the manual or on the site anywhere? It's kind of a big feature.

@Heybike

3 ай бұрын

Hi! Could you pls send this question with some videos or pictures to our customer service e-mail: support@heybike.com🥰We'd like to fix this for you and possibly update it on our website!

@BoxOfSnoo

3 ай бұрын

@@Heybike I sent it, but I just got boilerplate reply text back asking for my order number...

@Heybike

3 ай бұрын

@@BoxOfSnoo I think the customer service might want to figer out which model and the warranty on the bike as well. We are definitely happy to provide technical help for you.🥰

@BoxOfSnoo

3 ай бұрын

@@Heybike I sent the link to this video "How-to | **Heybike Mars** | Display Every Hidden Menu". So. Heybike Mars. What does my warranty have to do with it? If my warranty was expired then you wouldn't update the manual for anyone? I just find it frustrating when support doesn't even read the email before replying with boilerplate like that. If I ever need technical support, I will give that information. But I'm just trying to provide some help, maybe point out a correction to an error in your own video.

@Heybike

3 ай бұрын

@@BoxOfSnoo OMG! It turns out that both our customer service and I misunderstood you! We thought there was something wrong with your bike. We are very sorry! We understand then, and rest assured that everyone's opinions are very valuable to us, and we will absolutely listen to it. We will improve not only your response to this video, but also our customer service response template. Thank you very much for your feedback! It's very helpful for us to grow!🥰