Google DialogFlow CX and the Avaya Cloud
Ғылым және технология
Nick Kwiatkowski will be showing how to use Google DialogFlow CX, which is a new AI and Machine Learning based IVR created by Google to provide customers with a great experience. Learn how to integrate the service with the Avaya Cloud CPaSS and your on-premise system to deliver an IVR experience you haven’t been able to achieve before.
Key Takeaways:
• What is Google DialogFlow CX
• What is Machine Learning, Artificial Intelligence and IVRs
• How to build links between the systems to allow voice and web-chat traffic to work
Speaker: Nick Kwiatkowski - Manager, Unified Communications Team, Michigan State University
Пікірлер: 2
In Dialogflow CX, if Virtual Agent is getting things like Account Number, Last 4 digits of SSN etc from the user. How to set it up, especially considering say Account number can be said in different ways - two digit at a time, three digit at a time, total number In words etc. How to handle this? is it part of Speech Recognition?
how to transfer Dialogflow cx call to agent in Avaya extension. I tried custom payload but it dint work