On the politeness challenge, I remember Mark Boulton and I giving a rule in a critique, that no one is allowed to say "awesome / great work", because it's all about the pursuit of improvement - so often folks preface critical feedback with this, and in a multi-cultural and diverse team, this "awesome/great work" statement before the actual feedback, got misinterpreted countless times - either, "ok, so i'm nearly there then, only a couple of tweaks" or "oh hear comes the bad bit and they're trying to make me like them, now i'm not listening because i'm thinking about their motive, not the actual feedback". Actually what folks wanted to say was, "thanks for the hard work so far... but"... ah the delicate and ever evolving crit sessions, and politeness tension!

@apolaine

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Good point Buzz. The language and cultural difference is often really tricky. I noticed in Australia when teaching that it was much American in that way of “it’s great/awesome”. My response was always to ask “Yes, but why is it great?” I really should get around to reading The Culture Map.

American Rugby! 😂