This comes on the heels of Giant doing a Taiwan factory introduction of the new TCR - Invited all the usual "suspects" from print & internet - video cameras everywhere (except certain parts of the factory) Mgr bragging about Giant mfg size & quality - showing hand layups, Stock lining the shelves, etc, etc. Then to nickel & dime a cracked fork makes no sense. It would have taken then 1% of effort/time vs all the back and forth. They must want customers to lie = everyone is racing or hitting boulders.🙄 Too many Corporations still do customer service very poorly & the Cycling industry has some of the worst.

@PatrickLino

4 ай бұрын

This is such a hard pill to swallow. Now we wait for Hambini to chime in. I'm just happy the ordeal is finished, and I can get back to training. Coincidentally for my first road race of the year.

@mysho6317

4 ай бұрын

@@PatrickLino - Could tell it was frustrating to say the least - You handled it much - much better than most. Good Luck & be Safe in Your first Road Race😎

@gc641

4 ай бұрын

Just get a time bike, nough said

@IronHorsey3

4 ай бұрын

Haha, nice troll will be awesome and double the price.

@WillPower46

4 ай бұрын

I owned 2 bikes shops. When I started out for the first couple of years I was a Giant dealer before switching to the Dorrel Sports range of brands and Scott. I can confirm that when it comes to warranty the Giant warranty is not worth the paper it is written on they will always try to weasel out of any warranty claims. This always puts the bike shop in a really difficult position. I never had this issue with other brands.

I owned 2 bikes shops. When I started out for the first couple of years I was a Giant dealer. I can confirm that when it comes to warranty the Giant warranty is not worth the paper it is written on they will always try to weasel out of any warranty claims. This always put the bike shop in a really difficult position.

@PatrickLino

4 ай бұрын

Really sad to hear this reality. Thanks for chiming in!

@pierrex3226

3 ай бұрын

In the US? Or would that be a global thing? I want to believe it's only shit in the US.

@PatrickLino

3 ай бұрын

@@pierrex3226 might even be LBS dependent

For comparison: 2 years ago I emailed the Chinese brand TanTan to request a replacement fork for my $600 R12 frameset. I wanted a spare fork just in case I decided to resell the frame, as I usually run a slammed stem. TanTan replied within 24 hours and was happy to offer up a fork for marginal fee. I think because TanTan is an OEM factory and also sells directly to consumers, there's less red tape and lines of communication that the customer needs to navigate through.

You are such a friendly person. You handled the situation in such a diplomatic way. Also very transparent

@PatrickLino

4 ай бұрын

Hehe I've been told in years past that I'm sometimes diplomatic to a fault.

The knuckleheads are the ones responsible for facing Giants caliper mounts at the factory. My Giant TCR was so bad at the rear that the shop had to get another bike in from another store and replace my frame, neither the bike shop or Giant NZ had the tools to face the caliper mount. But it took several weeks of toing and froing with the store and Giant NZ to get a result. After a few patient weeks I got angry, went into the store to speak to the manager and gave them an ultimatum to either repair my frame, replace it or give me back my money. Fortunately, we have a good Consumers Guarantee Act here in NZ. He called Giant NZ then and there and came up with the solution to get another bike from another store to swap my components over (the bike had been setup with my components but never ridden, the caliper mount was so bad there was no way to stop the disc from rubbing. The store had already spent 45 minutes trying to get it to do so when I went to pick up the bike new). On the other hand, years ago, I cracked a Trek MTB and was temporarily working in a different city to where I lived usually, went to a bike shop that sold Trek and Trek NZ replaced the frame within two weeks. Same deal with GT, cracked frame replaced within two weeks.

@PatrickLino

4 ай бұрын

I've heard so many stories of Trek simply just replacing frames left and right. Great for the customer (right?) but their frequency of replacing frames clearly must be built into their pricing model.

This is insane, thanks for sharing

@PatrickLino

4 ай бұрын

Thanks for watching! Happy we are back in business lol

Thanks for sharing this story. In my opinion you are still pretty nice about the whole situation. I think this is unacceptable customer service for a premium product like this. So far i thought that the main downside of riding a Chinese frame for example would be communication and long shipping times for replacement parts and that with major brands you pay a big extra to be well covered by their wide customer care network and quick access to replacement parts in case you need it. But hearing this i ve had quicker turnarounds with some Chinese brands already who had to communicate and ship from the other side of planet. This video is a good eye opener for potential customers and hopefully also for some major brand reps so that things can change for the better.

@PatrickLino

4 ай бұрын

Thanks Mike! Maybe Giant is making budget cuts and this includes warranty claims.

@klein-concept

4 ай бұрын

@@PatrickLino Not cool. Not cool.

Long time Giant customer, but something has gone wrong in the recent past. I've had the 2019 Revolt replaced twice with cracked seat tube near bottle bosses, then the 2022 revolt replaced twice with cracked seat tube at the top. Both of these a so common nearly every frame sold has these defects, alot of customers are not checking. Added to this I've had a 21 TCR crack at the top of the seat tube, replaced, then I've just had the seat post itself crack due to the seat clamp design, which has been remedied by Giant. See Peaktorques latest video for this defect. So thats 6 warranties in the last 4 years.... I'll add I am 75kg 180cm, so I'm not pushing the boudries here. Getting a shop to do the warranty work is also a big issue as Giant are not compensating them properly for completeing the work, however Giant will not allow me to do the work myself. Something seriously wrong with Giant right now.

@PatrickLino

4 ай бұрын

6 warranties in the last 4 years...absolutely incredible!

@ChiTownBrownie89

4 ай бұрын

I am guessing its the cycle we see with automakers, their rep gets so high quality drops.

@asebaninja

4 ай бұрын

Industry issues past 3 years are probably forcing them to cut, warranty departments go first.

@PatrickLino

4 ай бұрын

@@asebaninja That also crossed my mind...

@pulser955

4 ай бұрын

I have a small 22 revolt 2. I keep checking it for cracks but I have not found any yet. My theory is its the bigger frames that crack. But I do have a problem the paint around the dropout chainstay area is all bubbles. You can tell it’s galvanic corrosion. I don’t know if I even want to try and warranty this frame. Im thinking about just replacing it with the winspace gravel frame. It would be an upgrade at this point. Bigger tire clearance, threaded bb, normal seat post, and shorter reach.

My LBS stopped selling Giant bikes for this very reason. They also said on average, they had to handle a warranty every week, thus they told giant to get Fked.

@PatrickLino

4 ай бұрын

This is insane. No clue Giant had a such a history of issues.

I have a 2023 TCR Advanced Pro. I bought it, adjusted the stem a couple times and used a torque wrench every time. I discovered a crack and went to my LBS. Giant said “classic over torque evidence” which is not covered, but that they would replace with their composite confidence program. I was a bike mechanic in a former life.. I didn’t over torque. They offered me a non matching fork, I said I’d wait for the color match. My LBS took care of me and kept me going with a non matching fork. It took 9 months to get my color match fork from Giant. I love the bike idkwtf took so long, grateful to my LBS.

@PatrickLino

4 ай бұрын

Thanks for sharing this story! Sometimes a simple benefit of the doubt toward the customer is needed.

I had a shocking warrenty experience with Giant on a 2022 tcr. Delamination of the carbon at the point of the seat wedge. Took nearly a year to receive a replacement frame. After receiving that frame, within a few weeks the frame cracked on the rear side of the seatpost. Received another frame 6 months down the track after an escalation at Giant HQ. Local shops that sell Specialized and Trek were astounded at wait time and treatment. Safe to say i'll never get another giant. Frames and customer services was sub-par at best.

@PatrickLino

4 ай бұрын

A year for a replacement frame is insane. Regardless of the N+1 rule.

A large part of what you pay for in a top end, light bicycle is the warrantee. These bicycles are relatively delicate and the warrantee is there to protect you. The Chinese brands are made stronger (read heavier) to avoid warrantee returns.

@PatrickLino

4 ай бұрын

I never thought about it in this manner. This is a a fantastic hot take, and one that deserves its own video. Thank you so much John!

In Singapore, the warranty did stated that a non Giant authorized work on bike could void the warranty. So i did all the regular maintains and everything with the same dealer, but they did take care of me pretty well. Got giant power pro with wrong reading under warranty period, replaced with no question asked. Sram red shifter got a cosmestic issue, got replaced too.

This problem and experience isn't unique to giant, they change the paint jobs every 6 to 12 months and you are stuffed if they don't have inventory of the old paint job. That fork costs then 20usd to make so they are still profiting from a 500usd cost to the customer. People should start voting with their feet. All this business about supporting a Western brand because it had superior warranty is frankly bs. They are no better and in many cases worse than buying a premium cn brand. At least you aren't paying as much from the outset. Incidentally, giant water being sued in the uk courts for over 1m over faulty forks

@gregkane8635

4 ай бұрын

Giant are being sued over propel forks? Wonder if the new tcr fork could also have an issue….

@PatrickLino

4 ай бұрын

Your comment will get swept under the rug...

@SingaporeUntold

4 ай бұрын

HELLOOOOOOOOOOOOOOO

Glad you got that sorted out. Maybe the bike shop that installed the replacement fork should do a "once over" on the entire bike just in case of another warranty claim. That way they can verify everything is torqued correctly etc...Just CYA insurance!

@PatrickLino

4 ай бұрын

THIS has been running through mind all day today...

What's crazy is I'm 99% sure that a company like VeloBuild, Winspace, etc would have probably gave you a fork no questions asked if you had bought your bike from them.

@PatrickLino

4 ай бұрын

People overlook one of the positives of buying from a factory-to-consumer brand like Winspace/Velobuild/LightCarbon: There is a clear line of communication from the sales team directly to the factory.

Sorry to hear about the hassle buddy. Thanks for sharing this. I have a TCR 2021 and blew up/crack my front rim during a fast downhill segment. Surprisingly the rim(SLR1) did hold up air for the rest of ride home. My LBS (in NJ)filed a claim with Giant and got a brand new SLR1 shipped to them, installed for me, within 6 days, at no cost, no questions asked. So I was quite surprised and pleased by their build quality as well as the warranty service…I think Giant’s website now states that to get the warranty, the bike has to be assembled by their dealer. Good luck with the channel and your nice Propel!

@PatrickLino

4 ай бұрын

Happy to have it back. Thanks for watching and sharing your story!

As someone who’s had a warranty claim with both Trek and Cannondale in the past year, both took about 2-4 weeks turnaround. The Cannondale one was pretty instant, as I showed them the damage, the shop sent the pics along with my receipt, and Cdale accepted the claim a few days later and had a new frame out the next week. Trek had me jump through a few more hoops for proof of purchase, but eventually accepted the claim and sent me a new frame. Mind you, both of these frames were floor models from LBS that I bought off eBay. So Giant putting you through the ringer for a frame you bought directly from them is kinda crazy

@PatrickLino

4 ай бұрын

I've heard great things about Trek's warranty service. Probably because their demographic of customers are boomers and Gen X lol

@bebopman5

4 ай бұрын

@@PatrickLino You may be onto something there 🤔 😂

@onacoffeeride

4 ай бұрын

.@@PatrickLino Millennial here on a Trek.

@PatrickLino

4 ай бұрын

@@onacoffeeride lol

@NoahStephens

4 ай бұрын

You are describing defects in a frame that were not your fault. Damage you do to a bike is not covered by warranty.

Glad I found this video. Won't be buying a Giant anytime soon. Have heard similar stories with Giant and warranty issues. I recently got a replacement fork from Yoeleo R11 in a custom colour in less than 3 weeks.

@PatrickLino

2 ай бұрын

3 weeks in an insane turn around time. I’ve heard worse stories with Yoeleo. I like their products however, and have ridden three frames from them.

Fascinating. 2023 Propel 2 x cracked steerer tube, both installed by local Giant dealer. Was great full I had a great relationship with the shop amd they went in to bat for me, the first warranty cracked while they were installing it despite undertorquing to be safe. Giant then supplied another fork and am SLR stem which has a larger clamping area. Spoke with a national bike fitter amd he said he has also heard of other 2023 propel which jave had the same issue.

@PatrickLino

Ай бұрын

Crazy how common this issue is.

I had a very different experience with Giant warranty. I crashed my rim brake TCR a year ago and cracked my top tube. I went to my local giant dealer and used their "composite confidence" program to get a new frame and fork for free (beside labor for my LBS to move the components over). Overall it only took about a month to get back rolling on a brand new fork+frame (with an even better color).

@PatrickLino

2 ай бұрын

The disconnect is due to the fact I built the bike myself at home, rather than having the authorized LBS do it. This leaves a lot room for customer fault, which is why I initially offered to pay for the replacement fork. Whether or not it was actually my fault.

@cityless7798

2 ай бұрын

@@PatrickLino Ah, did you mention the composite confidence to them or just explicitly try to get it warrantied? Technically they say the composite confidence program is not a warranty and it does apply to frames bought through the web and not only through a giant retailer. It’s usually“no questions asked” replacement (which was my experience) while the warranty only covers manufacturing defects.

Giant being Giant... amazing you actually got a replacement, from my warranty issue with Giant they still haven't fixed it but who cares. Rather just buy a Chinese frame and keep it moving. good video, keep up the vids 💪

@PatrickLino

4 ай бұрын

People get nervous about riding affordable Chinese frames. What they don’t consider is cheaper frames mean less anxiety in the long term since these frames are basically disposable.

Picture of the crack? In your honest opinion what do you think caused it? Hit any large pot holes? Tighten bolts without a torque wrench? Anyway, glad to hear you got a Hambini special.

@PatrickLino

4 ай бұрын

I did not think to take a photo/video of the crack, because I genuinely assumed the warranty process would be an easy and quick process. The bike was already being stored at the LBS when when things were escalated.

Thanks Patrick for making it public and clear.

@PatrickLino

4 ай бұрын

Thanks for watching Joel!

6:31 This excuse by Giant is actually illegal. Magnuson-Moss Warranty Act protects consumers even if they do the work themselves. what was the specific damage that they were saying was your fault? no photos or video?

@PatrickLino

4 ай бұрын

Say whaaaaat!?

Hypothetical Question: Say if my authorized Giant LBS originally built my bike and later I discovered that same cracked steer tube, would Giant have simply warranty'd/replaced the entire frameset since "technically" matte black color is "indefinitely" out of production?

@benrogers4205

4 ай бұрын

I would assume so, but I also would have thought if you buy a frameset you'd be allowed to build it yourself

@galenkehler

4 ай бұрын

I dont think any company stockpiles painted matching warranty stuff. Wouldn't make any sense. They'd be paying millions in storage, and even if someone did need one it probably wouldn't match later due to sun fading.

@galenkehler

4 ай бұрын

They probably would have offered a similar situation if they'd done the build, it still would have taken a while to get a fork painted. Honesty the 2 months is really quick turnaround.

@arandom.potato

4 ай бұрын

I had a 2021 TCR SL rim brakes that got replaced in a warranty. They didn’t have the blue to purple gradient frame in stock but sent me the green w purple hue frame. Was told they can only replace it with the same size (M/L) and type of frame (SL), the colorway didn’t matter. Honestly couldn’t complain tho, got the new frame in like 2 weeks after the accident.

@PatrickLino

4 ай бұрын

@@arandom.potato 2 weeks is crazy turn around time.

I’m happy you got the issue resolved, Thats why I let my LBS build a brand new bike in case shyt hits the fan its on them. But Giant does look out for warranty claims all the time as long as the lbs builds them.

@PatrickLino

4 ай бұрын

If (and this is a HUGE IF) I decide to purchase and review any further name brand bikes (SL8 ❤️), I’ll most likely need to have an authorized LBS do the work. Sucks because I don’t wanna wait 3 weeks for a bike build, when I can do it at home in two days.

Yoooooo Patrick! That stinks that you had to go through that mess. Glad you got it sorted out. Drive wheels look nice on your ride.

@PatrickLino

4 ай бұрын

Official wheel sponsor of GCN! 🤣

@brandonwingate2199

4 ай бұрын

Is that a white decal on those wheels or silver?

@PatrickLino

4 ай бұрын

@@brandonwingate2199 silver. Elite have the option of silver or black decals I believe.

@brandonwingate2199

4 ай бұрын

Nice! What size abloc bottles, small or large?

We had to get a TCR Advanced Pro 1, 1. Rear wheel replaced just within warranty but this took quite resistance! The dealer was amazing. 2. Fork was replaced soon after sale as QC failed - had a bad looking defect in paint from new. Free replacement. 3. Power meter faulty, replaced free 4. BB was noisy & changed but it ended up being the rear wheel!

@PatrickLino

4 ай бұрын

Awesome story. Thanks for sharing!

Giant had a strong point since you put together the bike. That’s a valid position. Glad you got the replacement for free.

@PatrickLino

4 ай бұрын

As I mentioned a couple of times in the video….I understood the financial implications. This wasn’t my primary issue however. And even if they changed their minds later to not charge me, due to my online presence, imagine what a regular customer would have to go through.

it is a huge questin mark, nor only about customer experience, but also responsibility for a faulty crucial part! Front steerer is the most important safety related bike part! I would not trst Giant at all. I have TIME bike frame where lifetime warranty on all parts are "normal". Daneema, Carbon, Vectran and Kevlar are used in the steerer, and the rest of the frame.

@PatrickLino

4 ай бұрын

Lightweight components will always potentially be less durable. Sadly this is the science lol

“ They’re super duper deep *Pause.* “ 🤣

@PatrickLino

4 ай бұрын

I'm literally cracking up hahaha 🤣

Don’t expect anything from any warranty especially within the cycling industry. They’re all full of crap and as soon as you have a problem they do what they can to squirm their way out of paying. They definitely found out you were an Influencer and were scared of being viewed in a negative light! Happy for you that it’s now sorted.

@PatrickLino

4 ай бұрын

There certainly was a missed opportunity to garner more bike sales for Giant, at the inexpensive cost of making the process for replacing my fork easy.

You are not alone. I just discovered a crack in my steerer tube on my Propel. Your video made me check the steerer tube and I got a crack in there as well. I hope they are going to replace the fork. Will contact my LBS tomorrow, hopefully it goes well.

@PatrickLino

4 ай бұрын

Man sorry to hear! PLEASE let me know what your LBS says, and where they place the "blame." Hopefully your experience is far better than mine. Did your LBS build the bike?

@Fishnchamps

4 ай бұрын

@@PatrickLino Will definitely let you know, what they say. They built the bike, but I adjusted the stem height. I overheld the torque specs and didn't notice anything weird. I sometimes noticed weird sounds, when the bike was on my Zwift Hub, but didn't think too much about it. Then the algorithm did its thing, recommended your video and well... here we are 😕 I'm just thankful you made a video about it, which made me check. Can't imagine how bad things could have gone, if it cracked on me, while riding the bike.

Subtle GCN Burn. Nice! :D

@PatrickLino

4 ай бұрын

One of the brands for the "people" has finally sold out!

Yeah I figured there was probably a clause of "a professional must build for warranty to apply". This makes me sad because the giant reps always treated me right. I had an crash involving a car and the rep hooked me up with a sweet deal to replace the bike ASAP.

@PatrickLino

4 ай бұрын

Happy to hear some good stories about Giant in here!

Thanks, I'm thinking about getting a Propel. How did you get Prime handlebars? I'm looking for a pair of those too.

@PatrickLino

28 күн бұрын

I stocked up on Prime handlebars right before they stopped selling to the USA.

Ironically I was considering a Giant Propel frame but after seeing your video guess who’s not purchasing one………..me. Thx your videos are great 💪🏼💪🏼👍🏻

@PatrickLino

4 ай бұрын

Ah man, I love the bike itself though LoL

@lee1210mk2

4 ай бұрын

@@PatrickLino Bike is super nice, but getting treated like that after dropping over 4k on a frame is a major turn off. I would’ve felt violated lol. I got my eyes 👀 on a Time frame now.

@PatrickLino

4 ай бұрын

@@lee1210mk2 👀 👀

I guess at the end of the day I am glad you finally got taken care of. I purchased a 2024 Defy Advanced SL1 from the Asian market because they are not carried in the US and now to my surprise I couldn't register it here. I contacted the seller and he said if anything goes wrong to contact him. Hopefully nothing will go wrong! LOL

@PatrickLino

4 ай бұрын

Wow that is a bold move hahaha!

Could you, please, tell how do you rate (comparatively) the CWR, hyper and drive wheels? Also winspace vs Tavelo frames? thanks

@PatrickLino

4 ай бұрын

I'll make a video on it. When it comes specifically to Chinese branded wheels...the more you pay the more you get.

Where did you purchase it at in Chicago?

Love the content! Hopefully there’s no more issues with the fork! I would love to hear your thoughts on the winspace vs elite vs crw wheels since they are all around similar depths. I’m starting to plan a bike build and originally the hyper d67 looked amazing but the elite drives and crws are both lighter. Plus the gloss black does look sweet. A video going over all the wheelsets you own/have owned would be cool too. Like the one you did a while back showing how the allez, yoeleo, and winspace compared to each other

@PatrickLino

4 ай бұрын

That is a great video idea! More like Winspace vs Elite vs CRW vs Magene EXAR Ultra (50/58)

@_gregvalencia

4 ай бұрын

​@@PatrickLinoYea that would be awesome to watch! I believe all of those wheelsets are under 1400g except Winspace too. Maybe the rise in competition will force them to bring their prices back down to what they used to be. Don't forget a freehub sound check for each wheel haha

Had a positive experience with my giant revolt when I cracked the frame by dropping a lifting weight on it by accident. My LBS helped me out with the crash replacement 2 year warranty. Got the new frame within a month but I did have to pay like 200$ for them to swap out the parts. Not sure if it was because I didn’t buy the bike from that shop. However, That’s the reason why I just ordered the new TCR model. But a friend did have to wait about a year to get his power meter fixed or replaced by Giant. Not sure if it’s because of the parts shortage 🤷🏽‍♂️

@PatrickLino

4 ай бұрын

The new TCR looks good (albeit the same LoL). Happy they finally internally routed the fork cable.

@Shimanoultegra106

4 ай бұрын

@@PatrickLino it’ll be an upgrade for me from a supersix evo with mechanical ultegra. I got the advanced pro 0 for 5000$, love the color and the carbon wheels are the new from Giant (carbon spokes)

You are way too kind to all parties involved, including the dealer you purchased from. They should have been doing all this legwork for you, that's the point in purchasing from a dealer. Glad it all worked out for you in the end!

@PatrickLino

4 ай бұрын

Happy to get back to focusing on the bike itself. Shame it's cold here again haha

@kpizzle1985

4 ай бұрын

@@PatrickLino I'm about to start my own battle, second Dura Ace crank fail and this one's not on the 'recall' list 🙄 That'll be no road cycling for the next 1-2 months 👌🏽

@PatrickLino

4 ай бұрын

@@kpizzle1985 Dang! No N+1?

@kpizzle1985

4 ай бұрын

@@PatrickLino a while ago I decided instead of spreading my money across lots of bikes I'd just put my money into one really nice bike. I do at least have a gravel bike though!

@PatrickLino

4 ай бұрын

@@kpizzle1985 Truthfully this a good idea. I need to consolidate myself...

do you think having a channel made giant gave you the fork basically free?

@PatrickLino

4 ай бұрын

I made it clear to Giant I was expecting to pay for a replacement fork (if need be) and that I wanted to resolve things amicably. If anything, I think me having an online presence simply motivated them to expedite the warranty claim more so than the financial aspect.

@WashichawbachaW

4 ай бұрын

for sure, that's why he got a consideration. it's not what Pat can pay but what damage can he do to the brand

@Omeiden

4 ай бұрын

Do you really think Giant are gonna do the same to us normies? After 10 years with the brand, im done with them and i've just ordered a non-giant bike from a major manufacturer

@gabrieljohannson6777

4 ай бұрын

100% mate! 100%.

@PatrickLino

4 ай бұрын

@@gabrieljohannson6777 If it takes a low-level KZreadr like me to be given a warranty exception, what would this mean for standard customers?

Hey man, Ive got the same frame as you! What make/model is the rear light? Thanks

@PatrickLino

4 ай бұрын

Check out the Australian website Concentric Cycling! concentriccycling.com/

@45madone

4 ай бұрын

@@PatrickLino thanks Patrick

What a huge hassle, glad it’s all over and everything worked out

@PatrickLino

4 ай бұрын

Just in time to be flying on the roads for the spring!

@duncancycles

4 ай бұрын

@@PatrickLino absolutely!!!

i got a color matched replacement fork for a 2019 trek madone slr for $400 in 7 days. so much for giant being a more cost effective brand.

@PatrickLino

4 ай бұрын

I would be lying if I said I didn't originally consider the new Madone, but the Trek stores locally here in Chicagoland have left a bad taste. They are very much out of touch with modern (read: young) riders.

@TheBassallyear100

4 ай бұрын

@@PatrickLino i have to admit i was absolutely shocked when they quoted me the price on the replacement fork, i was expecting twice as much!

Oh man. I’m not planning on getting a propel anymore after watching this.

@PatrickLino

4 ай бұрын

LoL were you actually considering getting a Propel? Be honest haha

@Helldivers2Guy

4 ай бұрын

@@PatrickLino yes. Because this model is the best model I really like. And my local bike shop is about to really drop the price on the models they still have in stock. No one is really buying them down here.

@PatrickLino

4 ай бұрын

@@Helldivers2Guy Where do you live?

@Helldivers2Guy

4 ай бұрын

@@PatrickLino Louisiana

Bummer have an experience like that, then just be riding around every day with a giant GIANT ad on the side of your bike.

@PatrickLino

4 ай бұрын

I actually laughed out 🤣

Is the frame warranty different then buying a complete bike? I'd be interested to see the warranty card for the frame.

Sorry to hear the grief you have had. As we'd say Piss Poor show from Giant. I can imagine the rep/marketing team "lets just double check if this Lino guy has a social presence, oh b*llocks he has..."😂

@PatrickLino

4 ай бұрын

Is 9000 followers enough for Giant to have a change of heart? hahaha

@whitebeardcycles

4 ай бұрын

@PatrickLino I think it's the views that concern any brand. I'd say you have a bigger influence you give yourself credit for. I can think of other you tubers that have 100k followers but I can't stand watching some of those they just simply don't appeal.

i see mark on the trail every time i go😂😂😂

@PatrickLino

4 ай бұрын

Everyone always sees Mark LoL

I’m glad you got your dream bike back in one piece.

@PatrickLino

4 ай бұрын

Just in time. First day of Spring!

I always buy giant bike at the local bike shop and have them build the bike. I only clean and lube the chain. The bike shop does all the rest of the maintenance.

@PatrickLino

4 ай бұрын

Thanks for watching!

Awesome info video, if you would had the bike shop to build up your bike at first will you had the issue with the warranty ?

@PatrickLino

4 ай бұрын

Having the bike built at a shop would not have changed the issue of needing a color matched fork that was discontinued.

@johnjr47

4 ай бұрын

@@PatrickLino thank you for replying to me I have a giant contend AR1 I really like the bike for the price and what the components you get with it

@PatrickLino

4 ай бұрын

@@johnjr47 On paper, Giant is tough to beat in terms of value to performance. The overwhelming percentage of customers love their Giants. In fact one of the racers in my club has 3, which was one of the main reasons I bought one!

Patrick, Giant is trying to stiff me on my warranty for my carbon frame. Only $750, or 20% off. Who did you contact about your warranty? Any tips on what I should say or do?

@PatrickLino

8 күн бұрын

Need more context

Had a replacement frame for my caad12 now a caad 13. Took 6 months

@PatrickLino

4 ай бұрын

Did you have an N+1 in the meantime?

@michaellandman8419

4 ай бұрын

@@PatrickLino kept riding my caad12. Paintwork was damaged due to corrosion. So fortunately no problems. Thanks for your reply👍

I had some bad luck with some giant slr 2 wheels. One cracked at the seam and I went where I got them. The shop is ran by really good people and they really went to bat for me and giant was fighting them every step of the way to warranty them. It was a massive headache. He told giant I been buying giant products for years and a loyal customer. But, giant kept giving the run around. Finally the shop said here’s a set of wheels we will eat the cost.

@PatrickLino

3 ай бұрын

Wow. Giant not even offering at least a discount price for the replacement wheel is incredible.

That’s crazy and worse when it’s coming from your dream bike builder… but I’m not surprised… Zipp did the same for a pair of their wheels… blamed the bike shop, then blamed me, then blamed the “geometrical forces of the chainstasy” of the bike… huh???…. I’m so anti-zipp, I started to get a tattoo… lol… flip it to Specialized a few years later… they were transparent throughout and replaced a pair… when you buy a bike, you’re also “buying” the customer service with it… if the customer service is bad, then spend your money on something else… glad they addressed it favorably on your behalf tho, but you shouldn’t have had to deal with it for that long, in that way… 🥃

man, that is super unfortunate. I’m sorry you had to deal with that. Giant is lucky you’re such a chill well mannered person tbh, bc others would’ve smeared them for this treatment after paying $4k for a frameset. With that said, this is why I’m subscribed to you and trust/respect your opinions; you are super chill and understanding. I noticed you got that new AliExpress light with low/high beam. Are you planning on making a video on it? I’d love to hear your opinion!

@PatrickLino

3 ай бұрын

Which Ali Express light?

I felt you were very careful on your choice of words used in the video. 😂 What I deduced is Giant customer service SUCKS! If someone with no youtube channel or some kind of influence, they would not have warranted the fork. Period.

@PatrickLino

4 ай бұрын

There is potential for high visibility on both sides of this ordeal, so I really want to focus on what happened rather than my personal feelings. I'm just hoping this is the final time I need to deal with the warranty process. Then again...they probably won't cover it LoL

Question how tall are you and what size propel do you have?

@PatrickLino

2 ай бұрын

Size ML frameset

That’s terrible service glad you got it fixed.. I certainly wouldn’t buy a bike from them 😢 Pete 🚴🏻👍

@PatrickLino

4 ай бұрын

Just in time for Sping!

Did you get rit of the crw wheels?

@PatrickLino

4 ай бұрын

kzread.info/dash/bejne/hZ2ksqmzc7yokto.htmlsi=V_4UfqCLSd3at5ah

you should try new Winspace agile. it super sweet bike. i love long ride and this Agile is very good bike for long ride. you try it

@PatrickLino

4 ай бұрын

My Agile frameset arrives next month. It's waiting to be painted ❤

Mark!!!

I'd torque that new fork to 20nm, then DEMAND another replacement.

@PatrickLino

4 ай бұрын

why not 30nm?

@Stoffendous

4 ай бұрын

Tighter is better, and safer!

Sounds like Giant under promised and over delivered. I've never had them deny a warranty claim for our shop. BTW, sales reps are horrible at dealing with customers, they're used to dealing with shop managers/buyers only.

@PatrickLino

4 ай бұрын

No fault on the LBS. However, is it the customer's responsibility typically to chase down their respective warranty rep?

That bike is howling down the road!! Lol...What are your thoughts on those Drive wheels?

@PatrickLino

4 ай бұрын

They’re aeroooooo haha

@devintom4346

4 ай бұрын

I got a 2021 TCR advanced pro 1, Ive had for three years now. I'm thinking about selling it and upgrading to a propel!🚴‍♂️

Lol I feel like the cheapo Chinese brands have better warranty service. That's an eye opener

@PatrickLino

4 ай бұрын

See my pinned comment LoL

if that happened to me, I would feel shitty every time getting on the bike not knowing if they cut corners on the frame too. It would really play with my mind

@PatrickLino

4 ай бұрын

I’m hoping over time that feeling will go away. Because I’m constantly reviewing bikes, I can’t imagine this frame being a “forever” bike anyway.

All of the big brands say if an authorized dealer did not do the install it won't be covered as it's impossible to know if it's a defect or a user error. So it doesn't surprise me Giant refused the claim. Glad they still honored it though

@PatrickLino

4 ай бұрын

I completely understand the logic and potential liability behind this. Good point.

@liquidSpin

4 ай бұрын

@@PatrickLino If you're good with your local bike shop do what I do have the shop say they installed the parts haha

@youling1997

4 ай бұрын

@@liquidSpinno way. If he needs to move the spacers around he needs to go into the dealership to get it done? Giant needs to give him the benefit of doubt.

@liquidSpin

4 ай бұрын

@@youling1997 no way? It's a general policy most brands adhere by not only Giant. I don't make the rules and Giant did give him the benefit of the doubt 🙂

@youling1997

4 ай бұрын

@@liquidSpin trek never say anything like “ oh you put your own wheels on and off, there’s no way of knowing if you damaged the dropout or not”

Glad it all resolved but again 4k for a frame ...then that run around? I tend to think better off buying something like Winspace

@PatrickLino

4 ай бұрын

4 years later, the T1500/T1550 is still a lovely value.

As a Giant bike owner this sucks. I thought they were a step above. Disappointed. Glad you got yours sorted. Its a shame as this was your dream bike and they ruined the experience

@PatrickLino

4 ай бұрын

I can compartmentalize my feelings about the actual bike separate from the warranty process haha. Let's just hope this is final time I need to use it.

I've worked in several shops, as well as ridden a variety of brands over the years. I can tell you that I have had different experiences with even the same brand under warranty depending on the inside rep for the region where the shop is based. Most recently, Shimano took 9 weeks to warranty an Ultegra shifter for me.(Eventually gave me a "goodwill replacement" for a shifter with a cracked master cylinder) For what it's worth, Giant has been fairly consistently one of the BETTER companies to work with on warranty, at least at the shops where I have had to deal with them. Given your insistence on having not just a Propel fork, but specifically one with matching paint, I would not consider 7 weeks inordinate time in the current industry climate, either. I suspect it took some serious searching at a warehouse to track one down. I AM sorry you ended up feeling like you were getting the run around/cold shoulder from the various reps you communicated with, but sometimes it just takes being the aqueaky wheel to get the right grease.

@PatrickLino

4 ай бұрын

Most well-rounded and insight comment. Thanks David!

Seems Chinese bike frames are more robust and have better warranty.

@PatrickLino

4 ай бұрын

Easier communication to get replacement parts since it's direct to consumer.

That’s disappointing how you had to do this yourself. I’d say the KZread channel likely helped you here but as you stated if you crash they’re meant to replace it for the first 2 years so it shouldn’t have been a question. What are the elite wheels depth? I’m considering the 50mm would you recommend them?

@PatrickLino

4 ай бұрын

Elite Drive 65D - 65mm depth. I would recommend the 50D for an all-around wheel. I also have a discount code for Elite hehehe

@gregkane8635

4 ай бұрын

@@PatrickLino lol I shall get a look after Majorca in April :) I’ve slr1 giant wheels on my tcr but hookless and quite narrow 🤷‍♂️

I dont see anything wrong with Giant on this. Its not a warranty if its user error.

@PatrickLino

4 ай бұрын

I forgive you for not actually not watching the video, nor understanding the context ❤

@ozgurinsan

4 ай бұрын

I watched it all. They made you a favor to produce a matching color fork .Thats good customer service in my book.@@PatrickLino

Not good PR for Giant at all. For your inconvenience Giant must give you a 2nd bike for free😂 .Thanks as always for a great insert.

@PatrickLino

4 ай бұрын

Are we thinking the latest TCR? haha

Conspiracy Theory: There are no spare forks because they are all failing and have run out of stock

@PatrickLino

4 ай бұрын

Savage...🤣

@richardggeorge

4 ай бұрын

@@PatrickLino It happened often when I used to work an as automotive engineer.

@riccardocastiglioni5131

4 ай бұрын

@@richardggeorgei have a 2024 propel and it happened twice in the last 6 months. you might be onto something ahahah

@PatrickLino

4 ай бұрын

@@riccardocastiglioni5131 You had TWO forks crack on your Propel?

@riccardocastiglioni5131

4 ай бұрын

@@PatrickLinoyeah, admittedly though, the first time might have been my fault, since i traveled with it i had to take the stem off and might have reassembled it improperly. it took a while but it was replaced under warranty (i was actually in another continent and managed to get a replacement fork there, props to giant EU). i traveled back home, got the shop to install the new colour matched fork once it arrived, didn't touch it at all and rode it for ~2 months. one day i felt like the handlebar would wobble when i stood up or pulled on it climbing, i stopped the ride and took the bike back to the shop: fork was cracked (crack went down from the very top of the steerer tube for a couple of cm). no one had and idea of how that could possibly have happened and i was given a new fork and the upgraded conctac SLR carbon stem (according to giant it clamps differently on the steerer tube compared to the standard stem). i can't complain about the customer service (i'm in australia), but i have to admit that they lacked in terms of communication and at times it felt like something dodgy was going on. i love the bike and i am sticking with it, but if anything breaks again i am done with it, i'll sell it and move to another brand. so sorry you had to go through all that, i feel ya!

Its crazy to think that Giants "Change of heart" on the claim is possibly just a normal day warranty claim for a Chinese brand.

@PatrickLino

4 ай бұрын

Ouch hahaha. Then again, I've built about eight or so sub-$700 Chinese frames.

@suhdud4646

4 ай бұрын

@@PatrickLino Yeah, I was meaning to say from the likes of Winspace, tavelo etc. Not sure about the sub $1k frame set brands though. haha

My experience has been that warranty service in the bike industry is inconsistent and shouldn’t be considered in your purchase decision. I’ve had good experiences. For example, Trek replacing a full frame due to a fork that developed a crack on a model they no longer carried. I’ve also had terrible results like Shimano not replacing a brand new shifter because I couldn’t “prove” it was a mfg problem. As a result, I’m leaning toward less expensive brands and considering the parts disposable.

@PatrickLino

4 ай бұрын

If you've been following my channel for some time, the majority of my bike builds are with Chinese frames costing typically $700 or less. No need for warranties (or insurance) since the frames are practically disposable at that price point. You get about 75-85% of the performance for a 1/5th the price.

Wow. Not a great look for Giant. Basically the warranty is useless if you buy just the frame -- unless the customer is a KZreadr. I'm glad you shined light.

@PatrickLino

4 ай бұрын

Or you'll just have to have the new frame built at an authorized Giant bike shop, so they can assume all liability. Or you can just race and crash your bike LoL

@stuartdryer1352

4 ай бұрын

@PatrickLino By the way, Yoeleo came through for me with my warranty claim. All is good.

@PatrickLino

4 ай бұрын

@@stuartdryer1352 Hey we each got good news this week haha

In other words get a giant Propel if you have a strong social media presence.

@PatrickLino

4 ай бұрын

By strong social media presence, you mean being at the bottom of the totem poll among cycling content creators.

Mark thought he caught you taking a duece

@PatrickLino

4 ай бұрын

A GIANT deuce!

Saw the title. Uh-oh!

@PatrickLino

4 ай бұрын

RUH ROH!!

That is a lot of effort for a brand that is supposed to be a more premium brand. It's unfortunate that you had to deal with this man.

@PatrickLino

4 ай бұрын

Thanks Keith. Happy it's over now and happened during the Winter, rather than Summer.

Problem with my revolt. Oversized bottom bracket. Im one and done with giant.

@PatrickLino

4 ай бұрын

What was the problem??

@universe-juice

4 ай бұрын

@@PatrickLino bottom bracket is oversized and ovalized. Have a solution on the way (enduro bb). Have been riding my Felt mostly and the quality is MUCH higher. Is more expensive, obviously, but i like the brand. NO FAF!

@PatrickLino

4 ай бұрын

@@universe-juice Felt Bikes look great!

Honestly this is a pretty typical experience, I do wonder if the online presence affected their decision. Personally this is why i dont buy stuff with warranties. I'd much rather save my money up front and if I have a problem later on I simply still have the money in pocket instead of the company holding it.

@PatrickLino

4 ай бұрын

You are talking to someone who's built around eight sub-$700 framesets haha. Who needs a warranty that pricepoint.

my friend's cannondale carbon seatpost warranty turnaround time was an insane 6 months

@PatrickLino

4 ай бұрын

6 months is wild. I hope he at least had N+1

My warranty process with Specialized (in Poland) last year took almost 6 months - 1,5 month of considering the claim and 4 months of waiting for the new frame. But otherwise than waiting in the middle of the season, it was no problem giving that it could be easily rejected, because it was thru axle thread problem after a half year of riding. And the warranty frame is carbon - I had alloy - so that is a nice compensation for the lost season.

@PatrickLino

4 ай бұрын

Nice, thanks for sharing!

I’m just going to stick with a Merida Ride 80 I bought with Japan. Warranty claims on bikes? Holy cow

@PatrickLino

4 ай бұрын

How old is that bike?

@MichaelRedford

4 ай бұрын

@@PatrickLino 3 years but I’m not serious about cycling

@PatrickLino

4 ай бұрын

@@MichaelRedford Thanks for watching!

Glad they repaired your bike...but I wonder if they did you solid once they realized you have a KZread channel covering cycling. I'm thinking that is the reason they helped you out.

@PatrickLino

4 ай бұрын

In my email to Giant, I was clear that I was fine with paying for a new fork (if need be). I just did not understand why a matte black fork would be indefinitely unavailable. My KZread channel is small, all things considered.

During bike assembly bike at Giant factory my Giant bike’s lock ring is stripped. I went to Giant and they won’t own up to it. They ask me to file a warranty with Shimano. What a joke. I can confidently say I won’t get another Giant any time soon.

@PatrickLino

4 ай бұрын

Your Giant bike was stolen...at Giant's factory???

@youling1997

4 ай бұрын

@@PatrickLino my thoughts are no bike shop would ever double check the cassette lock ring torque when they put together a half assembled bike. So it must be the initial assembly at the Giant factory that stripped my cassette lock ring.

@PatrickLino

4 ай бұрын

@@youling1997 That is insane! Thanks for sharing 😭

I would never by a Giant to many friends had frame problems,That’s y I have a Cervelo

@PatrickLino

4 ай бұрын

What Cervelo frame?

@monteman59

4 ай бұрын

@@PatrickLino Caledonia

Honestly, I wasn't surprised, i had only one bike from Giant ans it was horrible experience, terrible tires, not a complete groupset with cheapest crank from FSA that flexed so much, extremely cheap BB, frame was so extremely stiff that it was such a pain to ride

@PatrickLino

4 ай бұрын

Even with my research prior to purchase, I didn't know this amount of folks would come forward about their bike issues. Makes me wonder if these problems are common across all brands.

@youling1997

4 ай бұрын

Haha. Yeah they definitely cheap out on things you don't really notice. All my bearings seized up after a couple months of use. All contact points are crap that needs to be replaced right away. Right now, nothing is stock on my giant but the frame. My trek road bike is still running the headset bearing from 9 years ago

I work at a Giant reseller in Australia. Now, I think their bikes are rubbish and not what they used to be, but in saying that, their warranty department is usually pretty good in comparison to others. I really think it comes down to the staff of the warranty department and maybe country of origin. If I submit a warranty on a frame, usually a week or 2 later we have a new frame/bike.

@riccardocastiglioni5131

4 ай бұрын

just out of curiosity, which brand would you consider solid here in australia?

After all this… Are you still going to continue to build bikes on your own? Lol

@PatrickLino

4 ай бұрын

Haha I am extremely paranoid now. I at least won't be doing any serious maintenance on this bike on my own. 🤣

I believe that giant did have a reasonable and fair argument of the void warranty due to the bike being built outside of an authorized shop. This is just a normal risk to building from the frame up. I have experienced cracking my steerer tube and was definitely my fault. I am surprised that you did not show us how the steer tube was cracked. This would solidify whether it was user error or not. Having said all this, you are VERY lucky they reconsidered their decision. Normal people would just have to pay upfront.

@PatrickLino

4 ай бұрын

I clearly stated to Giant that I understood the financial implications. Both the bike shop and Giant’s warranty dept inspected and assessed the crack themselves. No need for photos on my video since the decision was ultimately determined by Giant.