Thanks for the examples! Very helpful for me starting out with my first design sprint this week.

Don't underestimate the importance of note taking. The note taker also needs to be skilled and have the right ears for the job. Even better 2 note takers perhaps one can be mind mapping. I've tried to do interviewing without help and it is quite difficult. I also have had inexperienced note takers and the have filtered what they think was important or not :( gasp.

@fefechuchu

2 жыл бұрын

just record the interview

I've seen this video twice. It's a reference to me, thanks

that genelec monitor sitting on the shelf though... oh, and cool video GV :)

Hi, do you think these types of interview would work online? Thank you!

Many thanks, guys, for sharing that!

Great video and great book!, thanks for this. Question, do we have to explain what is the app about before the person test it?

I bought this book, and am loving it so far.

im getting confused with the prototype part that is it a just wireframe kinda prototype or the end product. because some companies don't like to share any kinda information with others.

Interesting... In Act 5 I guess its a good opportunity to ping the customer for suggestions for improvements/ gaps too.

@RossBelmont

8 жыл бұрын

+Rod Dunne That's definitely an option, but I'd be cautious. Most users aren't technologists or designers, so they're simply not capable of describing solutions you can act on. Typically, they also have a minimal sense of the aggregate demand in the market you're serving and over-represent their own view-even though they're not trying to be manipulative. Another thing: if you happen to know for sure they'll be a user of the system down the road-which often happens in corporate environments-the person can be disappointed you didn't implement their specific suggestions. I usually do something similar to Michael towards the end and ask "if there's anything else they'd like to add." Often times, they offer something useful that's only tangentially related to the Task (e.g. no women in the marketing materials). Depending on their personality, some folks may spout out a bunch of detailed suggestions, but others won't know what to say when "put on the spot" and say they "need to think about it."

@SiBorg8A

8 жыл бұрын

Don't do it.

@michaelmargolis3328

8 жыл бұрын

+Rod Dunne Act 5 is a great opportunity to ask about pros and cons, and for comparisons of the prototypes you're testing or other products they've used. Suggestions are helpful to the extent that they highlight aspects of a design or product that dissatisfy users. Just be cautious not to take their suggested solutions too literally. It's the "why" behind a suggestion that's most valuable.

Can you tell me please where can i buy that device used in capturing video of the user using the tablet?

@weetniks

4 жыл бұрын

That's an IPEVO Ziggicam

what tools do you use to record / share these interviews?

@roddunne

8 жыл бұрын

+Luke Andrews GV mentioned before using Hangouts, Webex, Airplay, etc to stream the interview to the team. However, they don't record the video; preferring to 'designate a court reporter' to type out the discussion for later indexing, scanning, reviewing. Quote 'It’s kind of a pain, but these notes become an incredibly valuable reference after the study, and a text document is a heck of a lot faster to scan for quotes and reactions than a video recording. Often times, we don’t record the study and rely on these notes instead.' > library.gv.com/the-product-design-sprint-validate-day-5-761292b20d05#.u98p1jqcb

Do we have to tell the person about what the app does or what is it about before telling them to do tasks? Which of these two is better: "We have this app prototype, it´s a fitness app that lets you hire trainers and you can receive online training programs by video, could you please try to choose and start a program?" "Well we have an app prototype, could you please try to choose and start a program?"

Interesting insightful notes, but I have a question, is this an interactive prototype or high level a developed app for testing? because I see the interviewee interact with it like a real product

@whiteboyrocksdj

6 жыл бұрын

It's an interactive prototype as it is written in the book. The outcome of this interview dictates if the app wil be developed

@aymanz83

6 жыл бұрын

First of all, thank you for your reply, I really appreciate it, but is this a detailed interactive prototype built for example in Framer? or something similar to like what can be built in Invision for example?

@jansipos7025

6 жыл бұрын

@@aymanz83 they build most of their prototypes in Keynote actually. but InVision, Marvel or something simple like that works great. they don't use anything too advanced

@aymanz83

6 жыл бұрын

Thx Jan for your answer, awesome!.

Looks a lot like steps from "Rocket Surgery Made Easy."

Hello Jake!

I dont know if its the lighting but it looks like his beard ate a highlighter.

The sensitivity on his microphone is jacked way up. Every time he closes his mouth, I can hear his cheeks and lips press and squish together. Those ASMR mouth noises are not fun to listen to while I'm trying to focus on his words. ::shudders::

Love the video but dang the audio of your mouth is way too clear. Couldn’t focus on the content 🤣

THAT'S THE CREEPIEST GUY EVER

@federicolrobinson

3 жыл бұрын

Agreed

i really cant handle the sound of his mouth :( unwanted ASMR, made it impossible to watch

this feels so rehearsed and un-natural please, act more like an human

@jamesmcgary6424

7 жыл бұрын

Jake, well said. I love this process. When are you going to offer Facilitator Cert for this process?