Fixing Paper Pick-Up Issues | HP Photosmart e-All-in-One Printer (D110a) | HP

Тәжірибелік нұсқаулар және стиль

Learn how to fix the HP Photosmart D110a or D110b e-All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when paper is loaded.
Chapters:
00:00 Introduction
00:14 Reset the printer
02:02 Remove any foreign material from the paper path
02:19 Check the input tray (critical)
05:27 Clean the rollers
06:22 Clean the paper pick rollers
09:02 Adjust the print settings in the print driver
10:26 Service the printer
The model shown is the HP Photosmart e-All-in-One Printer (D110a).
The steps shown apply to these printers:
HP Photosmart e-All-in-One Printer (D110a)
HP Photosmart e-All-in-One Printer (D110b)
More support options for your HP device are available at hp.com/support.
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This video was produced by HP.
Fixing Paper Pick-Up Issues | HP Photosmart e-All-in-One Printer (D110a) | HP

Пікірлер: 66

  • @vajeeha121
    @vajeeha12112 жыл бұрын

    thank you so much for the help.

  • @angelpaschall4378
    @angelpaschall43783 жыл бұрын

    Thank you it worked!!

  • @HPSupport

    @HPSupport

    3 жыл бұрын

    +Angel Paschall I am glad to know that the video has helped you fix the issue.

  • @nthexwn
    @nthexwn12 жыл бұрын

    This printer is so exciting, I never know what it's going to do next! Here are some potential outcomes: •The good old "out of paper" error (you've seen this one). •It will swallow a sheet of paper, make all sorts of horrible crumpling noises, and require me to manually fix the resulting jam. •It will sit there and do nothing for 5 minutes before it finally gets around to printing •It will print half a sheet of paper, give up, and leave the rest of it blank

  • @casta9172
    @casta91728 ай бұрын

    yey it worked :} printer reset, thanks

  • @Com005
    @Com0058 жыл бұрын

    My HP printer "no longer makes any noises" because I threw it in the dumpster.

  • @dijitalness8198
    @dijitalness81987 жыл бұрын

    After trying every single thing listed anywhere on the internet to fix this "Load Paper into Main Tray" error, I have also solved the problem by dumping my HP Photosmart C310 printer into the trash. I will not be buying another HP printer.

  • @HPSupport

    @HPSupport

    7 жыл бұрын

    +dijitalness I see that your HP Photosmart e-All-in-One printer does not pick up or feed paper. Please have a look at the following document to fix this issue: hp.care/2qsJE8z.

  • @nthexwn
    @nthexwn12 жыл бұрын

    Who knows what other amazing things it can do when you simply want it to print your documents?

  • @roygaleana-salas14
    @roygaleana-salas1411 жыл бұрын

    Fixed it bit ches!!

  • @greghudy5240
    @greghudy52407 жыл бұрын

    I have a hp3310 Photosmart all in on printer went through all steps. Everything acts like it wants to print but the paper feed mechanism is not working. Rollers are not moving but when I reach down and spin them they move freely. Any suggestions.. Greg

  • @greghudy5240

    @greghudy5240

    7 жыл бұрын

    I can feed the paper through a little further in just one piece of paper at a time and it works.

  • @MrStartaylor
    @MrStartaylor11 жыл бұрын

    I get this error printer cartridge problem at least one of the cartridges has a problem what do I do ?

  • @mlastra100
    @mlastra1005 жыл бұрын

    Any idea how to do the paper feed cleaning in windows 10? Solution center is discontinued. Web interface of the printer does not have any similar option.

  • @HPSupport

    @HPSupport

    5 жыл бұрын

    +Mariano Lastra Álvarez Please follow the guidelines in this document to fix this issue: bit.ly/2yYOGf1

  • @carlosramirezfabian1256
    @carlosramirezfabian12564 жыл бұрын

    What format file do the photos have to be in before printing them with Hp d100?

  • @HPSupport

    @HPSupport

    4 жыл бұрын

    +Carlos Ramirez Fabian thanks for reaching out! I understand that you need to know about printing photos. I'll do my best to assist you. Please refer this document to know about printing photos: bit.ly/2qAA0PX Let us know how it goes.

  • @shadowsheik8611
    @shadowsheik861111 жыл бұрын

    My issue with my printer is that it feeds the photo paper in but then it's like the paper isn't long enough and it hesitates to continue feeding so that when it finally does getting to feeding again, the top of the photo is cut off. Not sure what to do about it. :/

  • @abuzaki8373
    @abuzaki83738 жыл бұрын

    I'm using HP Photosmart B110 series, the problem is, there is no Paper Feed Cleaning option. Help please?

  • @HPSupport

    @HPSupport

    8 жыл бұрын

    +Abu Zaki Your post leads me to believe that the printer is no longer picking up paper. Please follow the troubleshooting steps in the "HP Photosmart Wireless e-All-in-One Printer Series (B110) - 'Out of Paper' Error Message and the Printer Does Not Pick Up or Feed Paper" document ( ow.ly/Xersh ).

  • @PatriATRIK

    @PatriATRIK

    7 жыл бұрын

    5. Click Paper Feed Cleaning :-D but there is no icon of this :-/

  • @krishale1603
    @krishale16034 жыл бұрын

    my photosmart c5180 will not take hp premium plus photo paper 80lb from the photo tray

  • @HPSupport

    @HPSupport

    4 жыл бұрын

    +Kris Hale Please refer to the instructions under this document to fix this issue: bitly.com/2PJezIc

  • @95promotions
    @95promotions9 жыл бұрын

    how does this model print on photo paper? does it need a specific type?

  • @HPSupport

    @HPSupport

    9 жыл бұрын

    95 Promotions Depending on the operating system version installed on your computer, you can configure a preset to print on photo paper on your printer. To find out which types of photo paper are compatible with the printer, I recommend taking a look at it's Product Specifications, which can be found by Google searching "c02096936" under 'Paper Specifications'.

  • @UnofficialMovies1
    @UnofficialMovies111 жыл бұрын

    I don't remember because it was thrown away a couple months back.

  • @dawnnstone4141
    @dawnnstone41418 жыл бұрын

    I am using a mac and I ran the clean option as shown but the paper just keeps spitting out eh back of the printer with nothing on it. Help please...

  • @HPSupport

    @HPSupport

    8 жыл бұрын

    +Dawnn Stone It sounds like the paper pick issue is corrected since the paper is being ejected from the printer. For the no ink on the page, please follow the steps in the "Fixing Print Quality Problems for the HP Photosmart e-All-in-One (D110a and D110b) Printer Series" document ( ow.ly/VUx7n ).

  • @Juiceboxer0

    @Juiceboxer0

    8 жыл бұрын

    +Dawnn Stone it shouldn't be possible for it to come out the back of the printer since it's supposed to come out the front...sounds like you're missing the back cover :P

  • @marinesculucian6538
    @marinesculucian65384 жыл бұрын

    Hi ! Good your tutorial ! Please tell me where is the paper sensor HP 6510 ? thanks

  • @HPSupport

    @HPSupport

    4 жыл бұрын

    +Marinescu Lucian Please follow the guidelines under thsi document to fix this issue: bit.ly/2zzCtSd

  • @marinesculucian6538

    @marinesculucian6538

    4 жыл бұрын

    @@HPSupport Thanks. I followed all the steps, resetting, cleaning, everything written in the tutorials ... The only one left, if you want to help me, tell me where it is and what does the paper sensor look like ... Only good! :)

  • @marinesculucian6538

    @marinesculucian6538

    4 жыл бұрын

    @@HPSupport Thanks ! I followed all the steps indicated in the support, the links and it did not give the expected result. But I opened the printer and found a dead spider right at the paper sensor! I removed it, reassembled the printer and ... it works! Thanks, best regards ! :)

  • @harlemking0810
    @harlemking08104 ай бұрын

    How do you do the paper roller cleaning process from a MacBook?

  • @HPSupport

    @HPSupport

    4 ай бұрын

    Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper pickup issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: splr.io/6050ctoau Regards, HP Support

  • @UnofficialMovies1
    @UnofficialMovies111 жыл бұрын

    Same problems here.

  • @cmcgoogle1687
    @cmcgoogle16874 жыл бұрын

    My printer can print and scan, but it can't copy. After I selected how many copies to copy, it did nothing and went back to the main menu. There was no error message. Do you know how to solve this problem?

  • @HPSupport

    @HPSupport

    4 жыл бұрын

    +Christian MacCready thanks for reaching out! I understand that you are experiencing an issue with copy on your printer. I'll do my best to assist you. If you have not done so, download and install the Full Feature Software for your printer. bitly.com/2LYwfO3 Once the software is installed, Restart the computer and log in to finish up the process. Let us know how it goes.

  • @marciodantas7875
    @marciodantas78758 жыл бұрын

    A minha impressora não quer fazer copias, aperto todos os contatos que pede. Copiar/ copia com cor, Preto,Econo. Clico em algumas delas, digito o numero de copias e ela volta ao inicio. O devo fazer?

  • @HPSupport

    @HPSupport

    8 жыл бұрын

    +Márcio Dantas I think your posts indicates that you are unable to make copies using your Photosmart D110a printer. Scanning is part of copying, so would you please download HP's Print and Scan Doctor. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues. Please search for C03286146 on HP's home page or using Google search. The title of the document is "HP Printers - Using Print and Scan Doctor for Windows to Help Resolve Printer Issues". You can always download the Print and Scan Doctor from hp.com/go/tools. Please let me know the results from the scanning tests.

  • @josiisalgado5724
    @josiisalgado57249 ай бұрын

    HP solution center not showing on my PC, and cant download it

  • @HPSupport

    @HPSupport

    9 ай бұрын

    Hi Josii, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with HP Solution Center. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/46BdUhO Binu-HP Social Media Tech Support

  • @keyionemarr1129
    @keyionemarr11299 жыл бұрын

    how do you get the hp flie

  • @HPSupport

    @HPSupport

    9 жыл бұрын

    keyione marr Which HP file are you referring to? If you let me know which one we are looking for I can help you find it.

  • @reybenavidez1607
    @reybenavidez16073 жыл бұрын

    How does it work for iOS?

  • @HPSupport

    @HPSupport

    3 жыл бұрын

    +Rey Benavidez Please refer to the instructions under this document to fix this issue: bit.ly/2zzCtSd

  • @nthexwn
    @nthexwn12 жыл бұрын

    List continued: •It will print half a sheet of paper, stop, and pinch the paper in place, requiring me to forcefully tear it away •It will work perfectly fine for a few pages and then develop one of the previously mentioned symptoms •It will work perfectly fine until it stops and gives me a random driver error pop-up on my PC screen •It will print everything at a 3 degree slant •It will print random blank sheets of paper at random intervals for no apparent reason

  • @JeanMichReggaeMan
    @JeanMichReggaeMan3 жыл бұрын

    Finally made that damn printer (B110) works, none of the video's workaround were helpful... One of the gears in the arm that pull the paper sheet from the tray was slightly displaced (IDK how). I just had to slip it back to its normal position and voila.

  • @HPSupport

    @HPSupport

    3 жыл бұрын

    +JeanMichReggaeMan I am glad to know that your issue is fixed.

  • @NoloPasoro01
    @NoloPasoro017 жыл бұрын

    Help my printer is printing pages at an angle. Its not printing straight

  • @HPSupport

    @HPSupport

    7 жыл бұрын

    +Blitzer RC I will be glad to help. Please run the alignment process from the printer control panel, it should fix the issue and in case if the persists please share the exact printer model number, product number and the operating system installed in your PC from which you are printing.

  • @HPSupport

    @HPSupport

    7 жыл бұрын

    +Blitzer RC Alignment issues might occur when scanning or printing. Make sure the printer is loaded with unused, clean white paper, and then retry alignment. If your printer scanner, you might see instructions on the alignment page to place the page on the scanner bed and press Scan. Follow the instructions to resolve alignment issues: hp.care/2wbHXw1

  • @NoloPasoro01

    @NoloPasoro01

    7 жыл бұрын

    I tried the alignment process but the printer can't detect the alignment page. The alignment page is also printed at an angle My printer is the HP Photosmart D110. Operating system is Windows 7

  • @HPSupport

    @HPSupport

    7 жыл бұрын

    +Blitzer RC I really appreciate your efforts on trying out different steps. Since you have tried aligning the printer and even the alignment page is not printing correctly I suggest you contact the HP Phone Support using this link: hp.care/2oEj8Fb and they will help you further.

  • @shadowsheik8611
    @shadowsheik861111 жыл бұрын

    Kodak paper. I called in and it took the guy 10 mins to tell me it was a hardware issue despite me telling him the same the whole time. Then he just dropped trying to help me and kept hounding me to upgrade. No matter how many times I told him I wasn't interested and to please help me, he kept pushing it. I was forced to hang up on him because he wouldn't stop trying to sell me another printer. I was very disappointed.

  • @XOYnnnikaY
    @XOYnnnikaY Жыл бұрын

    The printer that is driving me crazy, that I am ready to throw out of the windows is a...HP Photosmart D110 Series (D110a). Where is the gear (or gears, or clutch gear) at. The rollers aren't turning, the paper isn't feeding. I feel like it just sits there staring me up and down. Where is the gear? How do I find it? Please help, someone, anyone! Thank you, too!

  • @HPSupport

    @HPSupport

    Жыл бұрын

    Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper pick up issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2zzCtSd Binu_HP Social Media Tech Support

  • @XOYnnnikaY

    @XOYnnnikaY

    Жыл бұрын

    @@HPSupport Binu, thank you so very much for taking time out to help me! I so appreciate it, my head could just pop off! well, my bald head could, cause I because I ripped it all out from the root. Your solutions, did not help me and I did them at the very first of this problem. Its not helping. The rollers stand still, they don't move, they are frozen, so the HP printer doesn't even realize there is paper in there. It doesn't even know their is paper in the tray. It repeats to "load the paper...load the tray." I will never buy another one of these printers again, it just is not for me. I will keep hunting for help. I thank you for helping me. Enjoy your day!

  • @XOYnnnikaY

    @XOYnnnikaY

    Жыл бұрын

    No more of this HP printer sheezit...HP can "kiss the baby!" Im done!

  • @HPSupport

    @HPSupport

    Жыл бұрын

    In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support

  • @XOYnnnikaY

    @XOYnnnikaY

    Жыл бұрын

    Binu, I did see your last comment, but an HP printer is only as good as the last time it worked. It does not work now, therefore it is no good. Trash. It does not meet my needs. I'm throwing it away. I will buy a competitor's printer. Thank you.

  • @patlach123
    @patlach1239 жыл бұрын

    are you an HP employee?

  • @HPComputingSupport

    @HPComputingSupport

    9 жыл бұрын

    Patrick lachance I work on behalf of HP.

  • @coolspot18
    @coolspot1812 жыл бұрын

    This printer has major feed problems.

  • @KhoaNetwork
    @KhoaNetwork12 жыл бұрын

    this is one crappy printer...

  • @covers72
    @covers7213 жыл бұрын

    This printer made by your company sucks! No wonder why know one can find it. From day one this device stored error codes after folowing your companies isntructions to remove paper jams. Litterally, I had to shut it off and disconect everything for the machine to reset and not display an error. After 4 months the feeder went despite following your instructions to the T. I'm taking the printer back to Best Buy and see what happens. Bottom line is I lost some buyer confidence with HP Printers.

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