My default is gone. Can't see anything except my games, stuck on Full Speed now lol

@jpmcnown1

Жыл бұрын

Prob an update broke things. Do a full uninstall of AWCC and OC Settings apps, restart the pc, and then try to install via this AWCC package installer. www.dell.com/support/home/en-us/drivers/driversdetails?driverid=x8t80&oscode=w2021&productcode=alienware-m18-r1-laptop

@jpmcnown1

Жыл бұрын

If you experience issues with the above installer, here's the full package installer. www.dell.com/support/home/en-us/drivers/driversdetails?driverid=d4x01&oscode=w2021&productcode=alienware-m18-r1-laptop

@devingunther9352

Жыл бұрын

​@John-Patrick McNown it will be an ongoing issue with Dells coding when it comes to Fusion and the Alienware control center. The issue is MS Dot NET Framework being updated. Which has controlled everything down to the custom RGB settings for AW laptops and desktops.

@jpmcnown1

Жыл бұрын

@@devingunther9352 Thank you for chiming in Devin. I haven't had my AW machines since about a month after I uploaded this video so i'm really just guessing at this point as to how broken things are now. I hope this helps others understand what's up.

@jorgeml9496

Жыл бұрын

Today i install ACC and in less than 2 minutes it went to full speed fan, y close de app and it continues, i restart the laptop and same issue, then i uninstall the ACC and the problem its gone, probably its something wrong with this program.

fix is at 6:50, though I did appreciate the commentary!

@dizzypop88

2 жыл бұрын

wish i read this first. skipping around like a hooker with one leg looking for it.... 9.5 minute video for a 15 second answer

@jpmcnown1

2 жыл бұрын

@@dizzypop88 Yeah, sorry for the rant. I pinned Joey's comment in hopes that others saw it. I originally just posted this to send to something directly to Dell to bitch at em. I had no clue that 11k people were gonna listen to me drone on for almost 10 minutes.

@Vusha100

2 жыл бұрын

@@jpmcnown1 I appreciated the rant. Dellienware shipped my pc with a generic Intel CPU cooler(over an AMD Ryzen 5 5600X) that drives the CPU to insane temps under load, case fans that sound like your version of a Bombardier attack airplane and a software suite that look great but is barely comprehensible. I've had to spend an extra 250$ on this build and wasted precious time due to Dellienware cheaping out on the CPU cooler and case fans. I got your back with a like and sub. Thanks for technically making this software work.

@kk-qu1zc

2 жыл бұрын

many thanks from g15 5511 users

@realHarshit

2 жыл бұрын

@@kk-qu1zc Does it work on your Dell g15 laptop bro?

also in thermal profiles "balanced" "cool" and "quiet" dont speed up the fans even if the temp gets hot and it needs it.... only "full speed" and "performance" thats why you should allways run it on "performance"

Thank you for taking the time to make this video, I searched everywhere on the internet for a fix and you're the only person who actually helped.

@jpmcnown1

2 жыл бұрын

Thanks. I'm glad it helped. Sorry I went on a rant there taking forever to get to the point.

@SharkShampoo

2 жыл бұрын

@@jpmcnown1 I loved the rant! Very relatable haha

OMG...This is fantastic. For what it's worth, the lil blue bar used to function as a toggle to select the different thermal profiles (i.e., you didn't have to go back to the Home Screen and select it there). I didn't realize this, and spent 12+ hours on the phone with Dell Support. They re-installed the OS, reinstalled the AW Command Center, decided it was the motherboard, so they sent a service tech to replace it. Then they replaced the hard drive. Then they had me send the computer to Dell where they replaced the Graphics card and the CPU. Then 2 more iterations of bios updates, reinstalls of the OS. Finally, they sent me a replacement PC, which of course, was doing exactly what your video described. Amazing that I went through all that for a 20-second fix. Hope your video saves everyone else from the trouble.

@jpmcnown1

2 жыл бұрын

Oh yeah, Dell wanted to ship my pc off to "fix it", until I told em I have 4 computers all doing the same thing. Thank you

Legend! this is exactly what I was looking for after some time spent down the rabbit hole watching relevant videos that all seemed to pivot to modding or switching out fans on my brand new r14 which I will do at some point but for the moment still just trying learn to love the fans I got 🙏🏼

honestly i really like the video the moment you opened up 0:05 being honest , Genuine person , with actual problem fixing. without sponsor that's amazing Sir .

Thanks for making this video. I was asking the same questions as you did and why I didn't notice any changes. What you explained in this video is how it I got it to work. Thanks again !

Ugg. I was just about to start reinstalling.. you nailed it .. Dell get your act together! and thanks to you!

Thank you for this video. For the last 10-15 years, I've had multiple devices having Blue/Green Screens of Death. Dozens of "solutions" have been suggested, usually centered around Clean Install of Windows and/or modifying the Virtual memory issues. Not a single post ever suggested the fan speed or a potential solution. I always push my devices beyond their limits. I never realized there was a connection between "SOD's" and fan issues. I thought they were two separate issues. Being able to influence fan speeds has been a huge help. The Computer Management app (using Event Viewer) shows the frequency/types of errors. Following this video has greatly reduced/eliminated my "SOD's" for the last few weeks. My husband suggested giving you a like/subscribe/comment to reflect my gratitude. Thank you!

Thank you very much man! it worked for me!! its incredible that I was not able to find a fix similar to yours in Alienware, nor Dell, nor NVidia, nor Windows websites. And I do appreciate your genuine intention to help and not be yet another monetizing youtuber. God bless!!

@jpmcnown1

2 жыл бұрын

I'm still holding out hope that one day this video will be irrelevant, but it's not looking like they care to address these misunderstandings.

Thank you for explaining this program. I have a Dell G7 with the Alienware software. There is no help, no explanation, so I am grateful for you sharing how this works.

The original youtuber! Some random guy just putting up info for others to benefit from. Just got an r10 for the kids and this helps explain why "selecting fan profiles" wasnt changing a thing. Thank you

Thank you so much for taking your time doing this, 2 years after this video and Alienware Command Center still makes this quite difficult to understand.

@jpmcnown1

Жыл бұрын

Every time I see a new comment on this video, I think "damn, Alienware/Dell still haven't addressed this"

Thanks a lot! It really helps with performance, and it adds to the realism of flight simulators!

I searched for days, even called Dell for a fix on this. I did not realize the gaming laptop had so much control over things. My fans ran at 100% for 2 days cause I did not know how to use the Alienware Command Center software. You made it easy and saved me from returning this Alienware laptop. Thanks

Brilliant, just perfect. Activating the profile on the home screen was what I was missing. Still relevant information!

Thank you man, for helping me understand what to do and how to do it. “May the wind be always at our backs” WV-DTA

hey man - thanks for putting this up. I just got an r12/ i9 11900kf liquid with a 3080 and was trying to fix the sound ("alienware" audio profile in ACC sounds like ass") and for some reason the fans all spun up to like 48% and stayed there even though I wasn't running anything. Clicked all over the damn thing - like you - thinking that the colored bar meant that is what was active.... and the thermal profile was even still set to "balanced" and auto. Rebooted the computer twice.... nothing fixed it. For giggles while watching yourr video - I changed the thermal profile to performance, then changed it back to balanced - and the fans spun down. Okie doke! No idea what that was all about - or why me making a new audio profile would have triggered all that nonsense - but whatever! Anyhow - your video got me understanding how this thing behaves and how counter-intuitive the menus are, and I was able to escape the wind tunnel. So - thanks for posting this up, and the extra tour demonstrating alienware's stupidity when it comes to UIs. -Enjoying the silence.

just bought the r13 and I could not for the life of me figure out how to do this thank you so much all the best Jordan

This was so incredibly helpful, thank you so much.

Hey, so this was absolutely the solution I needed. a solution that is BTW unavailable anywhere else, not even from Dell themselves, the lazy jerks. Now I just have to find a tutorial on the rest of these newer controls that have appeared and their functions (i.e. audio profiles and an equalizer as well now apparently). Anywhoozle. thank you for taking the time to make this, I know you did it as a service to humanity because you know what it's like being in the dark and facing these particular problems and not finding help, ANYWHERE. You've brightened the world a little more, friend.

@frown

10 ай бұрын

@@AverageEveryDayLayman I clicked everything, everywhere, until the end of time and space.

Thanks for making this video. I just bought an M15 and found the fan wasn't noticeably changing with the different fusion settings. I think this will be a good way to test if I need to update something else, or if I make a new fan profile that I can hear it change in real time.

John, you are amazing. Thank you for making life better.

YOOOOO thank you man, all over the internet they said you need to reinstall the command center but never worked. You really helped me

Thank you. I was so frustrated thinking that acc was just messed up and I uninstalled and reinstalled ect..... Finally I saw your vid and you solved my problem. Thanks for taking the time to address this and help us!!

Wow... I actually learned how to activate a profile.. I've had this R12 for about a year and never knew. Thank You Sir.

Thanks a lot! After a lot of calls with Dell's Support, and a replacement of fans, this video was the only thing that helped me. 2022. Alienware X15

Great video! This has been driving me crazy! I just got a new Alienware and it has this same no-intuitive software. It's really confusing because the OC setting can be set like that. I will say that for such a nice computer I would think this software would be a little more polished. On a side note I constantly had issues with the app showing up with a white screen. All the forums said to do similar things like update bios, drivers, uninstall software, reinstall, blah blah. Still not sure what the cause was, but I think it had to do with my Alienware OLED monitor and FX lighting. Once I removed the usb cable from that monitor, which also controls the lighting for that monitor the issue went away. I ended up returning that monitor for a 4k Samsung NEO 7 and never looked back. Thanks again for a nice video and great explanation!

Really appriciate the info. This is exactly what I was hoping to come across. Not a very user friendly way Dell designed something that should be way easier to navigate.

even when I set my temp curve lets say 90% at 70c, it just automatically goes to 100% fan speed anytime I use a custom curve. Its very irritating. Not to mention I can barely see the numbers on the graph

thank you for the great info . does it go quieter then this with custom curve ? mine doesnt obey command center when i tell fans to spin above 50c only. the only thing that made them stop is hwinfo . is it common thing or just my laptop ?

Finally. Best explanation thanks!

God I hate Alienware.

Great review, thank you so much!!!!! This is what I was looking for with my GTX3080 and core I9 Alienware. It was running hot, and it actually fried the first MLB and video card within the first 4 months I had it. Dell replaced everything it, but I want to be able to trust that it will survive. I don't even game much, I use my laptop for business primarily. Loud fans are not a big concern for me, but performance and longevity are. You did a great service here for a lot of people. I hope Dell / Alienware take note. It might reduce the return rate on their machines. It's got to be worth a ton of $$$ to Dell if they would show people how to do these mods. Best Regards, Shawn Aucutt Tallahassee, FL

@jpmcnown1

2 жыл бұрын

You're too kind. lol. I'm glad it helped. I'm really kind of blown away that Dell still hasn't tweaked just a couple things by now, because you're absolutely right, their rate of returns and repairs has to be wild.

@SMAUCUTT

2 жыл бұрын

@@jpmcnown1 I just lowered my CPU temp over 20C. I tried to fix it in the BIOS. That worked on my older Alienware, but on the new one with new BIOS I turn on the performance fan option in the BIOS and it works for a few minutes then the BIOS goes back to the previous setting on its own! I've never seen a BIOS do that before. Your fix works! Sell it back to Dell for goodness sake. They owe you one on this.

@zFA113NNINJA

2 жыл бұрын

Did you get a r13? I have exact same gpu and cpu and kinda scared now lmaooo

Your video is a lifesaver, I got tired of my desktop CPU being thermal throttled. I thought something was wrong with my drivers but turns out, I was just dumb

@jpmcnown1

Жыл бұрын

Don't sell yourself short. Many are in the club where this one thing just didn't make sense to us. Some companies seem to go out of their way to make customers feel stupid.

@MrDob2009

Жыл бұрын

Youre not dumb, you where just throtteling.. :)

Great tutorial, thanks again!

The bottom part doesn't even show up on my laptop at first glance because my laptops so small, very unintuitive system, this vid was a great help thanks.

Man, I almost went to full reinstalling the OS on my G15 due to this "issue". I noticed that it started after an AWCC update (at least in my case) , but I'm not sure. Anyway, THANK YOU A LOT! Now I know how to put this thing to work. God bless you

Great video thank you wanted to upgrade my sons computer Alienware aurora r10 I seen a lot of people upgrading fans so I told my son to play a couple games to see how hot it got, went up to 94 Celsius don’t know much about computers so I searched safe pc temp came at 70 to 80 Celsius is good ,so then I was playing around.with temp settings I couldn’t figure it out. Seen your video made it so easy thank you again ❤

Been having the same problem, gonna try this when I get home, hopefully all my stuff is properly updated, I just got my R10 last week and am loving it but have been wondering what was up with my fan situation after last night when it was running pretty warm playing some BF4 at 2K and 120hz trying to get better with WASD before 2042 drops

thanks buddy had this problem for years and you fixed it for me Awesome job helpful

thank you! finally got the fans to speed up

thank you for this, my fans stayed on full blast.

Your the man, I was trying to figure this thing out they same way you did. Watching your video you helped me brother. THUMBS UP😁

@jpmcnown1

2 жыл бұрын

Glad to hear it. Alienware had fallen off, it's sad

@AnnonymouS411

2 жыл бұрын

@@jpmcnown1 not the same as they use to be.

You are a genius, thank you so much for making this video

Does this work on older models? I am using a R3 I have fusion but it looks nothing like that

Dude, you’re the best 👍🏼 Thanks!

I bought a semi-barebones aurora r9 super cheap from fb marketplace and bought/had the rest of the parts for a decent travel gaming machine. I put my old 980 ti hybrid in it and bought another oem 1.5a fan from ebay for $10 so I could control it with command center.. The fan and rad fit perfectly in the top section where the 3.5" HDD caddy went but it took way too long to find this video to figure out how to control the fan! Thanks for the public service :)

My Good Man.! you have done me a Solid.. thanks for sorting this out.. I had Dell telling me to wipe the laptop and start all over again.! took me all day today.. then I watch your vid and damn me if I couldnt do it so simple..! Thanks really appreciate it.!

So my fans when I change them on the default ones like quiet, full speed don’t change the speed of the fans at all unless I do intense gaming, but if I make a custom profile the fans change. What gives?

You are great! hope there is more people like you, thanks a lot

I can't Thank You enough! Great tutorial... and now I can run my computer cooler and more efficient!

That’s weird I learned to change it by clicking the chain icon to the right of the thermal profiles, and then clicking on the desktop icon, and hit ok. You found another way to do it I had no idea about!

thanks you save me the trouble of figuring out this Command Center

Thanks for sharing. This has lead me to the light!

great video. Thanks for the knowledge

Thank you so much for this 🙏

Appreciate you help dude!

THANK YOU. I'VE BEEN TROUBLESHOOTING THIS FOR 4 DAYS!!!

@jpmcnown1

2 жыл бұрын

I feel your pain, glad this could bring some relief. Shits bananas.

Thank you sooo much! Solved my problem! I didn't want to cook my GPU!! Great video!!

Thanks for this video man!

I'm having a different issue. My fans will never go quiet on my M15 R7. Fans never go under 50%, and if they spin up to 100% while gaming they stay that way even after quitting and nothing is running. I've updated everything and still an issue. This was an open box from BB and I'm outside of my return window. Im thinking it may be a hardware/sensor issue.

@jpmcnown1

Жыл бұрын

Sorry for the delayed response. Did this ever work itself out? Were the fan speeds at least responding to the perceived (presumably incorrect) temps?

Yo is it fine if i keep both fans on 60?? Or that will dmage the laptop i have Dell g3 3590

Unbelievably intuitive UI. Thanks for solving this.

You made my life easy with my alienware m15 r7.. Thank you!

this is awsome, you have helped me so much. i thought the same with the blue line

Thank you for putting this video, this helped me a lot.👍🏻

You're doing the lords work, thank you

@jpmcnown1

2 жыл бұрын

That’s kind of you to say, thank you

THANK. YOU! I never ever would have figured all this out on my own. Not even the forums can answer this simple question ("How do I make my fans actually work?") Before this it seemed to be all or nothing, the thermal was reading 150 F and fans were idle - it's like holding my hands in the fireplace sometimes - and I even bought - for $300 yet! - the "Advgene" fan stand, which does make some difference in cooling but is surely NOT worth $300.

@jpmcnown1

2 жыл бұрын

I feel your pain brother. I spent a long time working through the forums and calling Dell seemingly unable to explain the problem. Glad this helped.

You solved my problem searching from last 5-6 days... Hats of you man...❤

hi i have a problem ,, i don't see numbers in speed fun as if it was off, why?

It works! Thanks John

Hey thanks for the video! By the way, do you use MSI Afterburner in conjunction with the Alienware Command Center for the overclocking?

@jpmcnown1

2 жыл бұрын

So on my laptop, I use MSI AB to adjust the clock speeds for the GPU core and memory, then I use Alienware CC to control the fans for CPU/GPU. On my desktop PC's, I can control the GPU fans in MSI, so I normally just do it in there.

Alienware/DELL take note of this colossal failure alot of people dont know about this!!!!!

Owner of a Alienware M15 R5 and this sucker needs fan control. I'm a retired software engineer who had actual usability experts working for me. I'd have fired the developers who came up with that UI. Thanks a lot for posting this video. Maybe the fired coder can help the game company who developed "Clue" as they'd surely stump most players. No developer is supposed to be proud when they can turn to their buddy and say try to figure this one out!

@jpmcnown1

2 жыл бұрын

Yeah, it's clearly not intuitive when one needs to open the Help file. In this case though, the help file is equally useless.

Awesome / Thank you for the help !

Thanks! It really helped me out👏🏻

What happened to me the other day on my R12 were 2 things: I went to download intel XTU and it wouldnt open, then I happened to do the required bios update. All around the same time, I went back to command center/fusion and then my CPU and RAM overviews were no longer showing. All I see now is only GPU overview. Any idea?

@jpmcnown1

2 жыл бұрын

Apologies, I'm not near the pc's atm, but if memory serves, I think I recall a setting it the bios that needs to be checked to allow the fans to be controlled from apps outside the bios. I wonder if the bios update switched that around on ya.

@love-ce5xq

2 жыл бұрын

​@@jpmcnown1 does that mean in the bios I need to set it to OC1? i think is the setting. Just talking off the top of my head. Also not at the desktop atm. thanks.

Thank you so much for this video!

Thank you for the video

Thank you. This was helpful

Your awsome ty, still so usefull. i rly like your opening and u get my likes

Only thing I found that worked. Thank you!

Its still not working properly, i am not able to activate G mode on my Dell G5 5500. The G option is missing from my Alienware Command Center. Also i have already reinstalled Alienware OC Controls, still its not working. The F10 backlight button is also not working since 2 months. Please somebody help me out escalate this issue.

thanks for making this clear. very helpful

Thank you! Been messing with for ages

Thanks, John-Patrick. I can tell you that you understandably answered my questions. I suggest that you use a lighter background in the future? My eyes would appreciate that simple change.

Lifesaver. What a stupid program. I kept messing with all of it and being like, I know my fans can go waaay faster than this. What gives. I even tested each fan individually, and they are fast enough to fly a quad copter. But once I put them back in the PC.... the settings didn't save. You saved me a lot of future troubles! Kudos.

YOOOOOOOOO thank you so much for this! ive been searching and searching... finally found an answer! youre a god send sir

This helped so much thank you

Once I got an Issue with the battery, I was playing the game and had no light so my battery ended, after that my battery was not charging mean it did show the battery, the charger plugin option but after hours and hours when i unplug my laptop blinks off no battery backup was restoring. and when I asked all this to dell and searched nothing happens Such a pathetic service or dumb IT support. and after getting tired I thought let's check inside and I broke some screws and when I saw the battery it was hard to remove. In short, I left that as it was to use it without battery backup then suddenly I found some option of fking emergency battery shutdown type thing which is an auto mechanism in this shet. The costly machine ever and there is no such tutorials live videos etc for this Alienware may be alien come down and help us. Sorry for my English ... and thank you for the video My profile works but on cool still cpu temp is above 95 so Finally after watching this video I made my mind to keep it always on full speed :D

Thanks for this! Been trying to figure AWCC for a year. One question - I recall you saying you were operating with the side panel off and a desk fan -ME TOO! Are you running with the side panel on now, and still keeping temps around 70C under load?

@jpmcnown1

2 жыл бұрын

I actually don't have those pc's anymore, but they had 3080's in there and they ran hotter than I preferred regardless, but I was mining 24/7. More than anything, it just bugged me that seemingly no one was talking about this shit app.

I have a M15 R6, and can´t select high performance mode for power supply at the alienware command center because it doesn´t appears anymore, does anyone knows how to solve this? thnks

@jpmcnown1

2 жыл бұрын

Forgive me if this seems a patronizing suggestion. More than once, I've had to uninstall the AWCC and OC Controls apps, restart the pc, and reinstall both apps again, just to get the AWCC to even open.

After watching this, I am insanely happy because I finally figured out what my issue was, but at the same time I feel incredibly stupid as well.

@jpmcnown1

2 жыл бұрын

Welcome to the club, though I still argue that the developers are the stupid ones.

@abyzz1872

2 жыл бұрын

@@jpmcnown1 Oh yes, even though I am admittedly a fan of Alienware Laptops, that is stupid design, arguably the entire App could be better in general. Thanks for the insanely quick reply btw, while you are here, do you mind my asking what your opinions on the various thermal profiles is? Which ones do you use / when? Have you made your own fan curve / how does it look like? I have found that the answer to this seems to be way more complicated then one might assume. also I have run into a few issues till now with simply running it in balanced

Thank you sooooooooooooooooooo much!!! What a difference it my fans now!!!!!!!! Again thank you!

Awsome , thanks for the basic simple explanation

Thanks so much! On my R12 I was having the same issue, I wanted my fans on a constant 100% while gaming, the i9 processor gets soooo hot.

I am currently having a problem with my CPU fan its just sticking at 95% even if i lower the offset speed and save and turn it on

@jpmcnown1

2 жыл бұрын

Sounds like you might have a legit defect. Or perhaps an obstruction like dust is preventing the fan from adequately moving air?

Man, i love you, thanks a lot!!!

@jpmcnown1

2 жыл бұрын

Glad it helped!