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Five Simple, But Powerful Steps To Seating Guests

The greeter is one of the most important people in your restaurant. They are the "first face" your guests see when they walk in and the first voice guests hear when they call. Greeters are in the first row of the front lines of your restaurant.
Seating guests is a pivotal touchpoint in the restaurant experience. It's where first impressions are made, and dining expectations are set. Implement these five simple, but powerful steps to ensure that your customers feel special, encounter genuine hospitality, and know they made the right dining choice.
Educate and engage your managers, your staff, and yourself with the Restaurant Owner Learning System: www.restaurantowner.com/publi...

Пікірлер: 45

  • @winedownfridaye8501
    @winedownfridaye850110 ай бұрын

    Literally just got hired for a hostess position TODAY, this is gold!

  • @flamingfairy9

    @flamingfairy9

    9 ай бұрын

    make sure to communicate with servers! if they need you to put a wait on seating, tell them to let you know!

  • @Gachilyn

    @Gachilyn

    8 ай бұрын

    How it's going? I waiting for a call if im gonna be working as a hostess it's good?

  • @flamingfairy9

    @flamingfairy9

    8 ай бұрын

    @@Gachilyn it’s alright, you help out everyone in the front of house and determine where to seat people. make sure to look nice and be very friendly/social with customers

  • @W5TA

    @W5TA

    2 ай бұрын

    Hi! Hows everything going for you? Got any tips for the rest of us waiting on our positions?

  • @Chanz24

    @Chanz24

    25 күн бұрын

    HEYY fellow hosttttt

  • @ailurii
    @ailurii9 ай бұрын

    Notes for myself: 1. Get the party count. “How many guests will there be in your party?” or (if alone) “Will anyone be joining you?” 2. Match the guest’s pace while leading them to the table. 3. Once you arrive at their table, move out of their way and gesture to it with an open hand while facing them. (Say “Here’s your seat!” not “Is this seat okay?”) Once they’ve gotten comfortable, you can then pass out their menu. *Be present.* They are the top priority, even if you’re needed up front. 4. Have an exit sentence. (ex. “Thank you for joining us. Your server, [blank], will be right with you!”)

  • @barrel2018
    @barrel20182 жыл бұрын

    Great info. You would be surprised how often this is overlooked. Much appreciated.

  • @morganmayer8786
    @morganmayer87862 жыл бұрын

    So refreshing! Even the best hosts can benefit from this video!

  • @fredadthedisfordelightful9394

    @fredadthedisfordelightful9394

    Жыл бұрын

    I 👍🏾 agree

  • @mjh239490
    @mjh2394905 ай бұрын

    When a guest says just one, I’ve always said that’s just enough.

  • @cutezgirl
    @cutezgirl Жыл бұрын

    thank you, i really needed this!!

  • @fredadthedisfordelightful9394
    @fredadthedisfordelightful9394 Жыл бұрын

    Great information I just applied at a local restaurant as a hostess.

  • @Mushroom321-
    @Mushroom321-10 ай бұрын

    AWESOME tips !! & picking where to sit only when its not busy..

  • @roserosy5863
    @roserosy5863 Жыл бұрын

    love to learn more thank you

  • @thecomplimentking
    @thecomplimentking8 ай бұрын

    Thank you!

  • @markj.ashwin4830
    @markj.ashwin4830 Жыл бұрын

    Excellent.

  • @rodachecaphilippe2140
    @rodachecaphilippe21402 жыл бұрын

    Great thank

  • @annalyvang8502
    @annalyvang8502 Жыл бұрын

    Thank you for ur sharing video learning tip

  • @xxXStarlightXx
    @xxXStarlightXx2 жыл бұрын

    thanks :)

  • @rachou971
    @rachou971 Жыл бұрын

    excellent video

  • @enkawlihmar5930
    @enkawlihmar5930 Жыл бұрын

    Very good excellent

  • @muhwezielijah6007
    @muhwezielijah600711 ай бұрын

    Thx

  • @hospitalitymania9311
    @hospitalitymania93112 жыл бұрын

    Good 👍

  • @aal3xz
    @aal3xzАй бұрын

    thank youuu

  • @teasiabless4239
    @teasiabless42392 жыл бұрын

    Thank u

  • @smartypants-xj2xr
    @smartypants-xj2xr3 ай бұрын

    When I walk the guest to their table I look over either out the window or to the center of the restaurant so I can see them in my peripheral without making it look obvious I’m looking at them

  • @glenda73
    @glenda73Ай бұрын

    Hi I'm new.Subscriber

  • @ibstayfly
    @ibstayfly Жыл бұрын

    Thinking of applying to hostess. I really don't want to but need work experience. Obviously I know no job is easy but they make this look like it is but it seems stressful too And having to memorize tables omg. I do have a good memory but still afraid i will mess up

  • @ibstayfly
    @ibstayfly Жыл бұрын

    Do hosts also serve food and buss tables isn't that what the bussers and server's are for. I thought hosts are only strictly in the front Also what if you never dealt with transactions

  • @bearlh40
    @bearlh403 ай бұрын

    As a frequent solo diner, I've been 'teaching' hosts for years about saying, "Just one?" when i respond to the question, "How many?" It's just rude. I've often asked, "How many do i need to be for you not to disrespect me as soon as i walk in the door?" Or, "I'm not 'just' anything." Why is this so hard for hosts to get?

  • @seaturttllesss6893

    @seaturttllesss6893

    2 ай бұрын

    When they ask that question it’s because they’re doing their job and need to know where to seat you. Not because they’re disrespecting you. Sounds to me like you’re the one who’s rude. As a 16 year old hostess, someone like you can ruin an entire shift.

  • @bearlh40

    @bearlh40

    2 ай бұрын

    @@seaturttllesss6893 I'm a host/Maitre d' myself. I'm paid to make guests feel welcome as they walk in the door to tender their custom. There's no excuse to address a guest as 'just' anything. 'One?' will do just fine. I don't think you get the point I'm making, which makes me wonder how you've been doing as a host all these years.

  • @seaturttllesss6893

    @seaturttllesss6893

    2 ай бұрын

    @@bearlh40 I haven’t. Like I said I’m 16, and as a new hostess who is still learning, someone treating me like that would ruin my shift.

  • @bearlh40

    @bearlh40

    2 ай бұрын

    @@seaturttllesss6893Sorry, misunderstood. I wish you luck, and hopefully you've learned a good lesson today the easy way.

  • @seaturttllesss6893

    @seaturttllesss6893

    Ай бұрын

    @@bearlh40 thanks. I guess I’ll try to be more insightful?

  • @veronicam5383
    @veronicam538311 ай бұрын

    If there is a door to the patio, does the hostess hold the door or walk in front? I find that after the guests exit, they stand there awkwardly because they don't know where to go next while I'm holding the door open.

  • @TheNewma225

    @TheNewma225

    6 ай бұрын

    My opinion- hold the door. it’s not awkward, they’re just waiting for you. That’s normal.

  • @kvcharles4425

    @kvcharles4425

    Ай бұрын

    If they have the staff for it,1 should be on the door at all times. I multi-task and transform instantaneously from greeter to host when I see the guests getting ready to enter or exit.

  • @MohamadDadvar
    @MohamadDadvar4 ай бұрын

    ❤🎉 ‏‪0:00‬‏

  • @alfonsozuccari7392
    @alfonsozuccari73929 ай бұрын

    If you are British you might want to adjust the speed up to x1.25

  • @brainwashingdetergent4322
    @brainwashingdetergent4322 Жыл бұрын

    NO SOUP FOR YOU!

  • @kvcharles4425

    @kvcharles4425

    Ай бұрын

    Lol