This video is from the Elderly Safety Training Seminar 2020/2021, which took place on September 29-30 in Minsk.
It shows a session how to provide phone psychosocial support to elderly people in crisis situations. It was held for specialists from organizations supporting WWII generation. The speaker here is psychologist Iryna Mialik (Belarus Red Cross Center Open House, Minsk).
0:00 - Introduction.
0:27 - Types of aging and how to use them in senior phone consultation
1:48 - Seniors anxiety symptoms
2:42 - Three main rules of distant psychosocial support
6:50 - Skills of effective communication in a telephone consultation
The training presentation (in Russian only) can be found at the link:
drive.google.com/file/d/1qPYe...