Explore the strategies behind creating a cult-like following and operational excellence with Julie Hauser-Blanner, COO of Smalls Sliders. This episode delves into how Smalls Sliders has achieved remarkable success through a unique combination of simplicity in menu offerings, strategic growth, and a strong, people-focused culture. Learn about the importance of listening to both employees and customers, fostering an inclusive environment, and the role of empathetic leadership in driving brand loyalty and innovation.