Wow, I wish all companies would be this transparent! Amazing. Good job, Ecoflow!

Congrats on getting your factory up and running. It looks clean and well organised, now you can turn your focus to customer support. One look on Amazon and I see nobody is unhappy with the product but CS seems to be a building site.

most companies wouldn't do this. Well done and i just bought one of your products and love it!

So sad I missed this I just bought the Delta Pro and Two Batteries live in Texass and they have a problem keeping the lights on here. I'm So happy I will no longer be sitting in the dark and food rot in the refrigerator. Thank You!

Just got mine February 21 2021 and it is awesome...Thanks

I have the ecoflow river and I've ordered the solar panels for it but do I need a solar charge controller if I want to use it to charge a 12v battery?

Bravo! Thank you for doing what looks like proper QC. Too much stuff out of china lacks that vital step.

I am excited!!!

You should watch " Diy Solar Power with Will Prowse on the Eco before buying one. Poor Customer service and no responses

I love this! Please do a updated factor tour ❤

@EcoFlowTech

Жыл бұрын

Yeeeep, your wish will come true soon!

It is not the Eco Flow factory, is it? You are manufacturing on the cheap in China.👏🏻👏🏻👏🏻

@machewie101

4 жыл бұрын

Leo Crow He notes that they own their own factory, but you can’t actually own land in China, the government made that determination long ago.

@hymjets

4 жыл бұрын

u know it is a chinese company right?

fantastic product i'm saving up for mine, do you ship to UK?

How do you respond to the limitation of only 800 cycles then only 60% capacity. I would not but it for daily use. This is disappointing. How is ecoflow going to address this and CD the poor customer support noted in many reviews?

@machewie101

4 жыл бұрын

Jeffrey King still no answer Jeff?

@sanseiryu

3 жыл бұрын

800 cycles is over two years of daily discharge/recharge. Just what would you do where you would need to do this on a daily basis for over two years? This is primarily a backup battery bank for power outages. None of these battery banks is meant for daily use year round. The vast majority of power outages only last a few hours. Do you have daily hours long blackouts? You should move or buy a Generac whole house generator. If you have a blackout every two weeks, that means you can have over four years of discharge/recharge. If you have a blackout that lasts three or more days three times a year, that's nine discharge and recharge cycles. The Delta could last for decades at that rate. If you use portable solar panels to slowly charge the Delta, you will only increase the longevity of the batteries over time since slower charging doesn't put a strain on the batteries as much as X-stream charging from the wall AC. Tesla S batteries have the same 18650 batteries as the Delta and they show low rates of degraded capacity after 7 years. My River Pro sits in the office to be used for power outages that last for an hour or more to power my modem and router. To recharge my mobile phone, tablet or laptop. They all have batteries as well, once they are charged then they are good for 8-10 hours. Generally, my UPS battery will keep my modem and router, less than 35 watts, running during the short power outages, so I don't even need to pull out the Ecoflow. Basing your decision on what you think is a short 800 cycles doesn't translate int real world usage. As a backup source of power that doesn't need gasoline or propane or maintenance, that will give you lights, internet and recharging capability for your electronics and recharge from zero to 100 percent in less than two hours is astounding.

Looking forward to it's arrival.

I watched the review by "Diy Solar Power with Will Prowse" on the EF Delta. It looks like an amazing product for the price. Congrats! Are you planning on bringing out a version with Lithium Ion battery chemistry?

@ellirhc11

4 жыл бұрын

This is Li-Ion powert XD

@sanseiryu

3 жыл бұрын

Check out the upcoming Delta Pro with LifePo4 batteries.

Can wait to get the EcoFlow River Pro!!!

@sanseiryu

3 жыл бұрын

I bought one and the few times I have had to use it, it works like it is supposed to, then recharges so quickly before I put it away for the next power outage.

Ciao, potreste indicarmi quale modello di Ecoflow dovrei acquistare per alimentare strumenti musicali alimentati a 220v per un assorbimento di 500w e un tempo di circa 4 ore?

@s.k.2829

2 жыл бұрын

No , non possono .. per voi bisigna costruire un generatore Nucleare ! ;-)))

If your not thinking about buying one due to bad/poor customer service don't hesitate. I have never had a problem communicating with Ecoflow through the website. There is live chat! The one thing that I still want to find out though is the life of the Delta. Is it 80% like the web site states or 60% like the box and manual state.

Can you send me the delta pro to do a video review on?

Actually the most important room in your factory should be the administrative office that could actually provide acceptable customer service. You have a lot to learn about business. It is more than just a good product. It is support and customer service. If you don't have that from the beginning, your reputation in the industry will be marred and will never recover even if you finally improve. This is a highly competitive industry and the one who wins is the one who pleases the customer. Simple. My personal experience so far is sub par so I won't spend my hard earned money if I feel I will be left behind. Food for thought.

@gary860

4 жыл бұрын

I couldn’t agree more. I spent close to $1700 and they will not provide any assistance for my problem with my account. I get better support on a $10 item purchased from another company. It makes me wish I never ordered the product. I only hope that is a much better product than their Customer Support so I won’t have to contact them! I hope they read these comments and all the other comments that are critical of their Customer Support on other KZread videos.

@drphibesrises

4 жыл бұрын

@@gary860 Sorry to hear you already spent the money and having difficulties. Just like Micheal says below, the channel DIY solar with Will Prowse did a review that you have probably already seen. It has pros and cons just like any other similar product. I hope they do read these comments and step up the customer service. If they don't this company won't last long. I wish you luck with your situation and let us know here what happens. It would be appreciated.

@freeandcriticalthinker4431

4 жыл бұрын

Yea so far, my experience with your CS department has been horrible. You don’t return phone calls and rarely return emails and certainly never address the question or issue that I was emailing about!! The CS dept is a complete and miserable joke. Just like your parent Company, DJI.......

@Carlsfm1

Жыл бұрын

They have only just started, give it a rest Karen

@Carlsfm1

Жыл бұрын

@@gary860 oh really sounds like you two are the competition

Witam mam zapytanie od dzis mam problem nie mogie pobrać oprogramowania na ecoflow river max jak chce pobrać i się połączę z ecoflow to przy wybraniu danego routera i pisaniu hasła wywala i przechodzi na ecoflow mimo resetu wi-fi w ecoflow nie wiem jaka to jest przyczyną tak nagle nawet po nowej wersji aplikacji.

They are currently taking orders for product they say is in stock but they are not shipping....just holding money

Why not have your factory in the US or Europe?

I want to purchase can it be available in pakistan and price in pak rupees

Notice you didn’t focus or talk much about the battery pack...... the little basic 18750 batteries. How are they superior to say the auto grade LG batteries in the Bluetti 1500?

@sanseiryu

3 жыл бұрын

Oh, you mean the 18650 batteries, just like the ones used in a Tesla Model S or Powerwalls?

Most comments I'm reading here are complaining about Customer Service .. Well Helooo !!! It's a Chinese company ... how do you expect Decent Customer service from China ??? ... It's Totally a different Cultural thing ;-))

Thank You for All that you are doing for World Peace and for our Planet... Peace.. Shalom.. Salam.. La Paz.. Namaste .. 🙏🏻 😊 🌈 ✌ ☮️ ❤️ 💐 🕊

I though it was made in the us. Made in china. ?

@muhucao258

Жыл бұрын

It’s not only made in China, it’s also a Chinese company

Bonjour 👋 pouvez vous traduire en français votre vidéo merci

@s.k.2829

2 жыл бұрын

NO , learnez vouz Englieesh ! ;-))

Customer Support is really bad. Buyer beware

Now urgently, what you need is to provide after-sales support and technical service that is efficient and fast, and that meets the requirements of the laws of each region. In Europe, the service is very poor, and if you do not improve the repair or replacement of your products under warranty, which currently does not comply with the community standards of the European community, you are a company that will soon disappear in Europe.

@EcoFlowTech

4 ай бұрын

Hello there, we're sorry to hear that you had a negative experience with our service, and we want to assure you that we take your concerns very seriously. Please provide your case ID so that we can investigate and take appropriate action to ensure that it does not happen again in the future. We appreciate your feedback as it helps us to improve our services and to better meet the needs of our customers.

@joanagullo

4 ай бұрын

@@EcoFlowTech Of course I can provide you with the open cases, but first, let me tell you that the management of the cases is very slow, the managers often ask for the same data provided (with the aim of making the client dizzy, or slowing down the assistance to the point of boring to the customer?), several different managers intervene, each of which requests similar things, and once provided, they delay in the final response and in sending the RMA return labels. And it gets worse when the labels addressed to the official technical service in Germany have defects: the weight is missing, they lack a destination telephone number, and because the weight exceeds 20Kg, they are not accepted at the pickup points (they should be collected at home the client's). And finally, I had to discover, while purchasing another new PowerStream unit and new cables, that the error was twofold: The Delta 2 Max fails on port number. 1 of the Extra Battery (and it was not repaired in the first shipment to Vitech GmbH, they returned it to me the same), and the PowerStream is dead. CAS-20240203-276302…. PowerStream Microinverter CAS-20240309-322313 …. PowerStream Microinverter and Delta 2 Max

@joanagullo

4 ай бұрын

@@EcoFlowTech Of course I can provide you with the open cases, but first, let me tell you the following key points of the disastrous after-sales service: -First, the management of cases due to hardware failures or defective firmware is very slow and complicated: the managers repeatedly request the same data provided, I believe with the aim of confusing the customer, and slowing down the assistance so that the client gives up and abandons. -Second, the response times (except for the first one, which is an automated response), are abusive. To complicate it, several different managing people are involved, open new cases, each of whom requests similar things, which once provided, continue to delay the final response. -Third, When it becomes clear that there is a hardware problem on the device covered by the legal warranty, they take a long time to send an RMA label. To complicate matters, in Europe, they send the label with incomplete data: for example, if they know that the weight of a battery is, for example, 24Kg, they send you a label without weight, without the recipient's phone number (so that the logistics company can contact the shipping payers) and do not send a pickup to the customer's home, and due to the weight, you cannot use the pickup points of the logistics companies (DPD-Seur). -Fourth, after overcoming the previous obstacles, and waiting 3 weeks to receive the Delta 2 Max back from the German SAT (I live in Spain but in Europe shipments are made in a few days), I verify that the battery still does not work when I use both ports. And by myself, without help from Ecoflow, I was able to discover what the problem could be, ruling out errors by purchasing another PowerStream and also new cables, and doing tests: I had port number 1 of Extra Battery with a fault, and the old PowerStream was dead. -Finally, I’m waiting a reasonable amount of time to receive the two RMA labels of the delta 2 Max, and of the PowerStream Inverter, so that they can replace both products with new ones, or have mine repaired, otherwise the next and last step will be to report this fact to the European authorities, where it can end up in court. -The open cases are: ***CAS-20240309-322313,PowerStream Microinverter and Delta 2 Max CAS-20240220-297378, PowerStream Microinverter and Delta 2 Max CAS-20240209-283910, PowerStream Microinverter ***CAS-20240203-276302, PowerStream Microinverter

So it’s made it China like most other products. That explains the horrible customer service! Got it 👍🏽