Where can I buy parts and what type of relay do I need Thank you Gino

I just bought the xr ultra and it will not charge. The charger will not fit into the port. It appears it is not going in fully and making contact. I unscrewed the port and it looks like the receiving pin was put in too short for the charger to make full contact this it won't charge.. I cannot replace the port bc it is sautered to the wire so how can I replace? Can you replace the whole charging box? I called gotrax and just get a message to email them which I did and haven't gotten a response as of one week now. My daughter saved from her job for 4 months to buy this and it's less than 60 days old and now is useless without replacement parts and noone answers their emails or calls.

I have the same one but the front wheel doesn't spin smoothly any advice

Hello, I have the GOTRAX Apex Pro and I broke the brake. I got a new one and attached it, but I got the E2 Error. The wheel spins freely, but the scooter won’t move if I press the button. What should I do now?

I Have the GXL V2 with error code 22, how can I fix?

Hi! Can I change the speed mode from L1 to L2 while I'm riding? I have s G3

@GOTRAX

2 жыл бұрын

Yes. Press and "+" button to switch between L1 & L2!

gtx v2 got 22 on the screen and wont move but the light on the front is constantly on although dul its always on any ideas ? the wheels spin freely nothing locked up

@GOTRAX

3 жыл бұрын

Please take a look at our FAQ page. If you cannot find a solution there please contact our customer support! gotrax.com/pages/faq

can you please help me I have an xr elite and when I'm riding it for a little it always shut off then I had to run with it and hold the power button and it finally turned back on but it was dead when it was at full battery and should 30e for a code on the little screen do you know what that means or how I can fix it?

@GOTRAX

2 жыл бұрын

For damaged scooters or replacement parts please submit a warranty claim here: 
 gotrax.com/pages/file-a-claim

I have model zoom it won’t run and won’t stop beeping

Have a gxl v2, 25e code and the head light doesn’t work. I emailed support months ago and yet have never heard anything back, plus the console has never been in stock since. So am I going to have to switch to a more reliable scooter?

@GOTRAX

Жыл бұрын

Please DM us on facebook!

Hi my skateboard says errir 25E and does not accelerate what can I do please

I had bought a GXL V2 a week ago and rode it but the following week, tried to charge it but the charger isnt working correctly. What should I do?

@GOTRAX

2 жыл бұрын

For damaged scooters or replacement parts please submit a warranty claim here: gotrax.com/pages/file-a-claim One of our Customer Service Representatives will contact you shortly. Thank you.

@codyparrish3854

2 жыл бұрын

You only get 90 days

I have a gotrax apex with an e1 error message. "Communication failure" is really vague. What can I do?

@GOTRAX

2 жыл бұрын

Please contact our Customer Support Team by emailing support@gotrax.com Most error codes are fixed with a new console.

I have gxl V2 and see a battery symbol below the bar. I saw the error code E30 or 30E. What does it mean?

@GOTRAX

Жыл бұрын

Please contact our customer service team in regards to the error code you are receiving! gotrax.com/pages/contact

Hi!! I have a gotrax GKS I am a new rider and I have this beeping noise could you please help? Thank you!!!

@GOTRAX

2 жыл бұрын

Please contact our customer support team! support@gotrax.com

Have the gotrax G4 and the throttle will not engage

@GOTRAX

3 жыл бұрын

Please contact our Customer Support Team with your issue: gotrax.com/pages/support/

My gotrax is not charging at all. The ligth on the charger remains green at all time and I don't know what to do now.

@GOTRAX

3 жыл бұрын

Please report this issue to our Customer Service Team, you may have received a defective charger. gotrax.com/pages/support/

Where the E22 troubleshoot plz recommended me a video quickly

How do you tighten the fork on the gotrax scooter ur Ultra

@GOTRAX

2 жыл бұрын

You'll want to use alan's wrench!

For some reason my scooter’s front wheel locked up. I put it to charge and still nothing. I tried resetting it and it still wouldn’t move. Any tips?

@GOTRAX

Жыл бұрын

Sorry to hear! Please contact our customer support team here! gotrax.com/pages/contact

I have one that is 2 months old. But now suddenly it won’t turn on. Seems to have a full charge, but the led panel just flashes for a sec then goes black again.

@GOTRAX

2 жыл бұрын

For damaged scooters or replacement parts please submit a warranty claim here: gotrax.com/pages/file-a-claim One of our Customer Service Representatives will contact you shortly. Thank you.

My sccoter does not take any battery and it randomly turns off when riding i only had it for like a year now but never got to ride it cause of this

I bought a new GoTrax GLX V2 and its not starting. The back wheel is free. The console shows all the expected reading. What do I do?

@GOTRAX

2 жыл бұрын

Hello and thank you for reaching out! Have you been able to submit a ticket to our customer support team? Support@gotrax.com

@shashankyahooful

2 жыл бұрын

I just did the ticker number is 309020

My scooter will stay on unless plugged in to the power cord. Any suggestions?

@jamesmullins7117

Жыл бұрын

Same problem here, my daughter loves it but won't turn off now. Did you ever find any solution to this problem?

How did that help anything

I fell from riding mine and it stoped working and when I turned it on is shows E on top of the charging percent and 2 above it

@GOTRAX

Жыл бұрын

We hope you are ok! Please make sure to contact our customer service team here gotrax.com/pages/contact

My go trax scooter wont turn on i plugged it in it says its fully charged and wont turn on

@GOTRAX

3 жыл бұрын

Take a look through our FAQ page. If you cannot find the answers there, then please contact Customer Support. gotrax.com/pages/faq

Is this channel still active?

Hey Man, I got a GoTrack like 2 month ago. I was riding it down a hill and it suddenly shut down. I though the battery died, but when I plug it in it doesn't charge nor turn on. Can you help me out ?

@chris-vd6ye

2 жыл бұрын

Same problem here😔

@JessicaFlores-cm5cc

2 жыл бұрын

Did you get it fixed? I just had the same problem going down a hill that I go down from everyday.

@josedavidrivera2112

2 жыл бұрын

@@JessicaFlores-cm5cc they send me a replaced one. Text them. This one make some weird sounds but it works.

My scooter display shows when i push the button but doesnt stay on plz help any tips helpful

@GOTRAX

2 жыл бұрын

Hi Steven. Try resetting your scooter, #000 or making sure all wires are secure.

i frogot the electronic code on the screen of mine

I have one of your scooters, please help me! It says E3 on it, and it won't accelerate.

@GOTRAX

3 жыл бұрын

Please go through our support page. Our Customer Support team will be able to assist you. gotrax.com/pages/support/

@elijahrichardson2993

3 жыл бұрын

@@GOTRAX if you use a differ charger will it still charge or not because I’m having a problem when I charge it and turn it on it won’t start I tried pulling the thing down to drive but it won’t work?

i have the g4 scooter and every time i go full throttle it starts beeping and wont accelerate at all. it just shuts down. whats wrong with it?! please help

@GOTRAX

3 жыл бұрын

Please Contact our Customer Support Team: gotrax.com/pages/contact

@sergiora23

2 жыл бұрын

@@GOTRAX please stop responding to contact customer support when I don't even think you have one! I've been trying to contact you for months!!

@JesusRodriguez-pw4lr

2 жыл бұрын

It’s a pos scooter. Both of mine shut down when I went downhill.

My scooter say 22e what do I do?

@GOTRAX

3 жыл бұрын

You should be able to find your answer here: gotrax.com/blogs/news/troubleshooting-your-gotrax

My gotrax turns off while riding

I have the G4 and this morning it's just started beeping and won't go I didn't see no code

@GOTRAX

Жыл бұрын

Please contact our customer support team!

Mine only turns on the flashlight.

Front wheel locked, help!

@GOTRAX

Жыл бұрын

Please contact our customer service team here! gotrax.com/pages/contact

E 1 with battery blinking?

@valmather9389

3 жыл бұрын

Just purchased one and it doesn't turn on. The screen only blinks for e sec and that's all.

@GOTRAX

3 жыл бұрын

Please contact our Customer Support if you are running into issues with your product. gotrax.com/pages/support Please be as specific as possible with any issue so that we can help you as effectively as possible.

I show the 22 E. in the handle off and reinstall it in I still show the 22 E. what else could it be thanks gino

@cassielmattingly6929

3 жыл бұрын

Yes mine says e22 as well. I was riding to work n outta no where it stops. I'm so damn sad I pay 190 a week to get back and forth to work n I paid 0 when I had my scooter that was the who reason I bout it. And I love it.

Anyone have trouble where the charger doesnt go all the way in?

@GOTRAX

3 жыл бұрын

If you are experiencing issues with your charger/scooter, please contact our Customer Support Team: gotrax.com/pages/support/

@underwaterone

2 жыл бұрын

Yes. I took the panel off and it looks like they installed the pin too short and the charger isn't making contact. There's no way to lengthen it bc it's soldered onto the wire so you would have to replace the whole charging port box thing somehow. I am trying to get help with the same thing. Just get email with no response. 🤬

What to do

@GOTRAX

2 жыл бұрын

Please contact support@gotrax.com for damaged or broken products.

mine isn’t moving

@GOTRAX

3 жыл бұрын

You may have received a defective model. Please contact our Customer Support Team: gotrax.com/pages/support/

@kcin4997

10 ай бұрын

My favorite part was when he told us how to fix it if it is a console problem.

I have don’t have those wires there’s only the battery there

My scooter only goes backwards.

@GOTRAX

3 жыл бұрын

Please contact our Customer Support Team if you scooter is experiencing issues. gotrax.com/pages/support/ Make sure you are within the 90-Day Warranty before you file a claim.

Mine will not even turn on

Can I get a refund?

This video seems a little suspect. If you zoom in you can see that The rear wheel is not the drive wheel and someone is simply holding the handbrake which is not letting the wheel spin freely.

@josephvoskuil6904

2 жыл бұрын

thats the point he is showing an example

I hear nothing but bad reviews about gotrax with battery and charging errors there is a video about a guy that got 5miles the 1st week he got it now he can only get one mile before he has to charge again

Just got it today and can't make it work! The error is there all the time

Haven't even had my scooter 2 months and the thing won't even turn on no more

@neymar10857

Ай бұрын

Bro u need to charge it 😂😂😭

@Blackcatproductionz13

Ай бұрын

@Chef_Curry2424 I had to replace handle'Z🤷‍♂️

mine is 15.5 mph is 2 days later its 25mph

I should have done a better research... just purchased one and it's not working

@GOTRAX

3 жыл бұрын

You may have a defective unit. These sometimes slip through our system. Please go through our warranty /return page to get in contact with customer support. gotrax.com/pages/support/

@crackbaby4257

3 жыл бұрын

I got my shit on valentines day and its already making noises and everytime my battery drops to 2 bars it will instantly go to 1 bar and blink like tf ive probably rode it for like not even 10 miles and its already fucking up

Well mines was working fine for about two months. Worked well yesterday morning , I put it on charger all night then this morning it wont cut on🤦. My back wheel does roll. Now I didn't take it apart, I want to least get a feed back from u first Plz?

@berkbasturan8211

2 жыл бұрын

Same here.

I recently ordered 2 scooters and first thing with the first one I opened, did t have the right charger. One I realized that it was kinda disappointing that you guys send out product that not working neither of the scooter work. They don't charger and they don't turn on with out the charger being plugged in. This is not what I expect nor will I want to keep them if you guys sold me non working scooters.

Damn

mine goes backwards 😊

U

Uhh my scooter only turns on while its on the charger, it has a full battery and everything. What should i do?

@adamescallier

2 жыл бұрын

Same issue here fully charged but shuts off anyone have a suggestion?

Anyone else’s scooter turn off randomly when first riding? Then it works again later? Lol

First of all, on the go trax the motor is in the front wheel and not the back. 2nd, you're definitely spinning the back wheel but looking at you're back wheel, I noticed that is not the wheel where your motor is. So why are you confusing people?

They're not going to answer any of your questions here basically they're going to say go check out our facts and question page on this link I bought three of them for my family all three of them stopped working in a very short time absolute garbage $400 a piece from Costco didn't even last 5 months

@GOTRAX

2 жыл бұрын

Our Customer Service Team will be able to assist you with any questions you have. Email support@gotrax.com and a Representative will contact you shortly.

Because you guys give us a broken scooter and then make us call assistance this is crazy🤦🏿‍♂️

😂😂😂😂👎👎👎👎

Just wasted over $200 on this piece of shit. Brand new and won’t move.