Perfect Thank you so much. Have lovely Xmas and happy new year.

X Smart Home notification is enable, but the notofication not visualible when push the button. Why??

Thank You Support team. My device is now successfully binded and I am able to use it. The response is slow but it's working now.

@mickferryelliot8501

Жыл бұрын

any luck i have same prob . thanks

@ranaamir8644

7 ай бұрын

how to contact the support team ?

this device has become a headache for me... step by step ..reset, please rebind, device connected please wait...bluetooth connecte network connected sound , the count binding begin when reach 90% ... please rebind network error ... biding failed , failed to add device , contact custmer service ????? no address to contact or tecnical support on screen updated app, the same ..

@billestevez1333

Жыл бұрын

Tengo el mismo problema ya lo resolviste ?

@aurivaniabezerra959

Жыл бұрын

Estou com esse mesmo problema

@KERUIOfficial

Жыл бұрын

I'm sorry, we can't solve this problem at the moment, please contact the store where you purchased it to return it, thank you.

@joserodriguez-vo1yt

Жыл бұрын

​@@billestevez1333 la unica opcion que ofrece el fabricante es devolverla al vendedor

@joserodriguez-vo1yt

Жыл бұрын

@@aurivaniabezerra959 a única opção oferecida pelo fabricante é devolvê-lo ao vendedor

I can’t seem to get Mines paired I’ve tried like 6 times and I bought two please help

Hi, when i try to reply to the video call it never work. It try to connect and never connect. What i should do ?

please help me my doorbel like that will stop at 90% and then say “network configuration timed out please try again”like its so annoying

@jafarshubber2920

Жыл бұрын

me too 😢

@italiaaa1610

5 ай бұрын

Me too🥲🥲

@zinsaquino6432

4 ай бұрын

mee too

Does the receiver need to be plug so it work or can be left unplug from usb port

I did press the button but there's no 'reset succeded' what should I do?

@reenwambua9878

Жыл бұрын

Am in the same situation right now

Mine says ecrypted channel being constructed what does this mean?

Always get the warning "binding failed, please rebind" How to solve this? Thanks

@irifikkk8489

Жыл бұрын

Are u 5g mate cause if u are it won't work that's why there so cheap they use the cheapest chips inside the doorbell

Hello, why my iPhone not make a sound when somone push de Doorbell? I only recieve a notification and vibration.

I came to figure how to recharge once it's up. Thanks. I have another el cheapo one at my storefront, I love these things. If they get stolen it doesn't matter it cost me less than 15 bucks

@KERUIOfficial

Жыл бұрын

Hello, the adhesive tape fixes the bracket part, you can take off the doorbell to charge it. According to the installation video, go down in reverse.

@johb6665

10 ай бұрын

The sticky part won’t o e off the wall

@thepowerfullie3906

9 ай бұрын

@@KERUIOfficial I figured it out, your right

@stv1111

7 ай бұрын

Once you use the tape or you screw it to the wall or frame..you have to remove a dmall scree underneath it take it down to charge it.

So if you use the adsive tape method when you need to charge it you just pull it off? Does it restick back?

@KERUIOfficial

Жыл бұрын

Hello, when it needs to be charged, you only need to unscrew a screw and take the main body to charge, and the bracket does not need to be removed.

@user-sf5se3bj6n

8 ай бұрын

​@@KERUIOfficialcan you use an android mobile or is this only for smartphones

What is the max distance I can put in between the doorbell and the chime(ding dong) so it would keep working fine?

@KERUIOfficial

5 ай бұрын

Hello, with walls, it can probably reach about 45 meters.

It was a easy setup for me. But what I don't get is I think the only time the camera work is if the doorbell is wrong. What about if? I just want to check my phone and see what's going on around my place. To me it seems like I can't do that

@paddyparis8750

Жыл бұрын

I can! It shows right on my phone.

@sadethomas9330

Жыл бұрын

How do you do it

@sadethomas9330

Жыл бұрын

@@paddyparis8750 how do you do that

@aparis7654

Жыл бұрын

@@paddyparis8750 how?! ❤

We ended up exchanging this model for the slimmer version kzread.infoUgkx0jZ_lGlDVJhDnmagEU8gn47cmfPNlLQU because it was too wide for the only door trim area that made sense to mount it on. However, we should have just noted the dimensions prior to purchasing. Otherwise, we love the doorbell. It works perfectly, and the video is very clear, even at night.

Mine won't connect to the WiFi says "binding failed" how do I solve this?

@KERUIOfficial

Жыл бұрын

Hello my friend, 1. To exclude the problem of wifi, special symbols cannot be used for names and passwords; 2. The video doorbell does not support 5Ghz WIFI, and the mobile phone can only connect to 2.4ghz WIFI when binding; 3. Try to reset the video doorbell, the reset button is under the back panel. Press and hold for 3 seconds to reset the video doorbell.

Hi, I purchased this product in bulk to sell it to customers, there is no adaptor for the receiver, so I want to add an adaptor for the receiver for customer convenience, which adaptor is recommended for the receiver.

@KERUIOfficial

9 ай бұрын

Hello, the power adapter is output 5V1A.

How is that I can't bind the device successfully. Each time after the "assigning network, please wait" the result says that "networking failed, please reconfigure" How do I do next, please advise. Appreciate and Thank you.

@KERUIOfficial

10 ай бұрын

Hello, please ensure that the 5G and 2.4Gwifi of the router cannot be combined, enable location permissions and authorize it to the APP.

Having trouble with the voice application but otherwise videondoor bell works fine any help please

@KERUIOfficial

Жыл бұрын

Hello, please give the corresponding permissions to the APP.

@dianneusero9879

Жыл бұрын

@@KERUIOfficial can wr use 2 receiver? I bought an extre reciever but only one works

@JostinReykon

Жыл бұрын

@@dianneusero9879 funciona uno por cada teléfono

Thank you

All up and running... But the bell does not ring on phone... I will get an image which says there is an app notification. But if bell was rung and phone is in bag i would never know. Any ideas

@KERUIOfficial

Жыл бұрын

Hello, please unmute your phone.

@LiamBaker-so5mc

9 ай бұрын

@@KERUIOfficial please unbind me please 12200b01cde3

Hello - when the door bell rings it doesn't give an option to change my voice from female to male?

@KERUIOfficial

10 ай бұрын

Yes, it has this feature.

The doorbell piece has adhesive tape right? So how do I take it down to recharge it?

@thepowerfullie3906

Жыл бұрын

I came here to figure that part out. I'm all set up but wondering how I'm going to charge it when it needs charge.

@KERUIOfficial

Жыл бұрын

Hello, the adhesive tape fixes the bracket part, you can take off the doorbell to charge it. According to the installation video, go down in reverse.

When its automated sound play "Connected to network, being binding please wait" Then immediately sound come "Please rebind" Whats matter?

@KERUIOfficial

Жыл бұрын

Hello, I have received your feedback and we are analyzing it, but I still hope to record a video. Is it convenient to record a video?

@parabensalmancil

Жыл бұрын

exactly the same as mine, and I'm in Ireland!!!!!!!

How often does it need recharging? You have to remove it from the wall and charge it? How long does one charge last?

I bought one but was not able to connect to smart phone. It always say binding failed. How to solve it?

@mickferryelliot8501

Жыл бұрын

im the same did you sort the problem . hope you can help me

Motion sensor???

How does the motion detector works? HELP

@fanishadockery11

Жыл бұрын

It doesn’t only works when someone press the door bell

How do I get it to give me a tone as notification on my fone rather than vibration

@KERUIOfficial

7 ай бұрын

Hello, please turn off Do Not Disturb or Silent Mode.

On microphone get feed back and static.?????

Hello, How can I connect to TUYA? I tried with tuya's QR code, but it doesn't beep like the other compatible door bell.

@KERUIOfficial

Жыл бұрын

Sorry, this one does not support tuya smart

@tamastapolcsanyi6594

Жыл бұрын

@@KERUIOfficial Thanks for the quick answer. I chose this device because the seller advertised it as such, compatible with TUYA APP and 2022 development. I thought it would be good for "Home assistan". I can't use it with the X Smart Home APP either. The device's response is "re-bind" continuously.

@KERUIOfficial

Жыл бұрын

@@tamastapolcsanyi6594 Sorry, can you tell me which seller advertises this way? I'll go check it out.

@tamastapolcsanyi6594

Жыл бұрын

​@@KERUIOfficial Aliexpress Elec Service Store:Elec Service Store (I just looked back and see that the TUYA function has been deleted, but I have a saved image.) The problem is that it doesn't work with anything, so now it's just a decoration on the shelf. Can you help me to at least make it work with own application (X SMART Home app)? I have already sent a video to the seller, but there is no response. I think someone used it and registered the product before me, so I can't connect.

@KERUIOfficial

Жыл бұрын

@@tamastapolcsanyi6594 Hello, if the device is bound to an account, there will be a prompt on the APP interface, you need to provide the ID number of the device, and we will help you unbind it.

I got this doorbell first day it showed the picture and sound on my mobile but after that when someone rings it does not sound or show picture on my mobile . Only the receiver sounds. Can anyone tell me why?

@KERUIOfficial

Жыл бұрын

Hello, please make sure the APP is running in the background.

@nelahurst6158

Жыл бұрын

@@KERUIOfficial Yes the app was running OK

@paulchenier6390

9 ай бұрын

When the bell rings it does not go to the accept call screen . Help 😮

@derekhumphrey6489

2 ай бұрын

Same hered

I can't login or create an account that it keeps saying I need to continue. I uninstalled & reinstalled the app.... still nothing. Network Error then it takes me to blank page

@whynot7726

Жыл бұрын

Same too what to do?

My doorbell after the power cut does not work anymore as it is not sending notification to my mobile. I have tried to go back to the factory set up and start all over again but it did not work or send the message "you have connected successfully". What should I do to make it work again.

@KERUIOfficial

Жыл бұрын

Hello, there is a reset button on the back, is there any response after long pressing?

@mccutcheonmelanie67

Жыл бұрын

@@KERUIOfficial hello I was wondering if there was anyway for me to turn recording on without pushing the button?

@KERUIOfficial

Жыл бұрын

@@mccutcheonmelanie67 Sorry, no.

@sadethomas9330

Жыл бұрын

@@KERUIOfficial my doorbell doesn’t have a part to charge it, it only takes batteries. Why don’t I have a charger

@KERUIOfficial

Жыл бұрын

@@sadethomas9330 Hello, please purchase according to the package, please contact the after-sales service to confirm whether the package includes the charger. When I took the video, I took it out casually, sorry for not explaining clearly.

Hello, If the app is not open on my phone is not giving me any notifications when someone is ringing at the door. Could you help, please?

On mine it reaches 90% then says connection failed ,try again ,keep trying but won’t connect , what am I doing wrong ?

@KERUIOfficial

7 ай бұрын

Please try to reset the device and make sure the wifi password does not have special characters.

how you setup in two device. i setup in one and now i like to add another one how do i do that

@KERUIOfficial

3 ай бұрын

Hello, the operation method is the same. The + button in the upper right corner means adding a device.

second day of trying. networking failed, please reconfigure. I called my service provider and we did everything we could think of. nothing worked. guess it's junk now.

Can you just use as a door bell. And talk with out wifi??

@KERUIOfficial

10 ай бұрын

Hello, if the devices are disconnected from the Internet, they are just ordinary wireless doorbells and cannot talk to each other.

How can I use the motion detection and the voice

@KERUIOfficial

Жыл бұрын

Hello, this video doorbell has no motion detection function.

Hello guys, I don't have notifications in my phone when ringing the bell, I have on the settings on my phone, any solution? Thank you 😊

@KERUIOfficial

4 ай бұрын

Hello, make sure the network is open and the APP is running in the background.

@telson71

4 ай бұрын

@@KERUIOfficial thnk u for your fast reply ,my network is open and the app is running,still doesnt give me notification.....

@KERUIOfficial

4 ай бұрын

I would like to ask if the app notifications are normal when you are connected to your home wifi at home?

How come the verification code doesn’t send to email?

@KERUIOfficial

Жыл бұрын

Hello, please check spam box in the email.

How do you rebind device. As its all mine keeps saying, and it's getting on my nerves🤦

@KERUIOfficial

7 ай бұрын

Hello, please tell us your device ID number, we will unbind it for you, and then you can rebind it.

Why my receiver can't reset, it's only ring first time plug in power, then its off. Must plug in again :(

@KERUIOfficial

3 ай бұрын

Are the receiver's volume buttons or music buttons not working?

I get to 90% and then it says binding fail. What do i do to get it to work?

@KERUIOfficial

3 ай бұрын

Hello, it may be a network problem, or you can reset the doorbell and wait for it to automatically sleep for 10 minutes before trying again.

i cant see how to enter in pairi ng mode, itdoes not work automatically as you show in the video, not at all

@KERUIOfficial

4 ай бұрын

Take off the back panel and you will see a hole with a reset button underneath. Take a toothpick and long press the reset button and it will enter pairing mode.

I just got this from Amazon

At 90 % the door bell say it is not sold to connect and to reset binding it is being very difficult to work will

@KERUIOfficial

6 ай бұрын

Sorry, I'm not sure what the specific cause is. Please check based on the following information: 1. The router turns off the channel bonding function, because this function will merge the 2.4ghz and 5ghz WiFi bands into one SSID, which is not suitable for smart devices; 2. The SSID and password of wifi cannot contain special symbols; 3. Router restart; 4. There are too many devices connected to the router and it cannot handle them; 5. The location permission must be turned on on the mobile phone and authorized to the APP; 6. Let the smart device go to sleep, wait 10 minutes, reset the smart device, and try again;

Why it dont connect to the app if the doorbel rings i dont see anything no video no message

@KERUIOfficial

9 ай бұрын

Hello, please make sure the APP is running in the background.

I have tried to connect to this so many times and it starts connecting and then keeps saying binding failed over and over. This is ridiculous

@KERUIOfficial

Жыл бұрын

Hello, please try another network environment.

@Lovebug1-

5 ай бұрын

I’ve tried to connect my so many times and it doesn’t work

@Kamarithestylist

4 ай бұрын

I had to unplug the chime adapter before it would bind because for whatever reason it wouldn't bind while it was plugged in . Took it out , connected then plugged the chime back in .

Which usb adaptor is recommend? Like how much watt and ampere

@KERUIOfficial

9 ай бұрын

Hello, please use USB power adapter, output: type C, 5V/1A

@nagarjunareddy8376

9 ай бұрын

5V/1A is for the receiver right, I'm not asking for charging the doorbell@@KERUIOfficial

@nagarjunareddy8376

9 ай бұрын

because I didn't get any adaptor for the receiver, as an adaptor is required the whole time for the receiver which watt and ampere are best recommended for the adaptor@@KERUIOfficial

@KERUIOfficial

9 ай бұрын

The power adapter used to charge the video doorbell has the following specifications: output DC 5V/1A, type C.@@nagarjunareddy8376

What about the motion sensor

@KERUIOfficial

Жыл бұрын

This one doesn't have a motion sensor, it's an infrared sensor.

Can't pair ding dong machine...have pressed button for 3 secs it blinks red...and then pressed door bell.....but ding dong machine dies not work what am I doing wrong..

@KERUIOfficial

4 ай бұрын

Press and hold the match button of dingdong, its indicator light should be steady on, then press the doorbell button to complete pairing.

My door bell keeps saying failed when I try to pair it

@KERUIOfficial

9 ай бұрын

Hello, please check the following issues: 1. The mobile phone is connected to 2.4ghz wiif; 2. The location permission (GPS) is turned on on the phone and authorized to the APP; 3. The wifi password has no special symbols; 4. The phone's Bluetooth is turned on. Or you can consider trying a different phone.

@mayamurugan735

9 ай бұрын

​@@KERUIOfficial hi can u help me my device is not binding it's loading till 90%and then says try rebind

@KERUIOfficial

9 ай бұрын

Hello, please confirm that the wifi password does not have special characters.@@mayamurugan735

Can I see live or does someone need to ring the doorbell?

@KERUIOfficial

Жыл бұрын

Hello, someone needs to ring the doorbell.

@LawnBunny777

11 ай бұрын

@@KERUIOfficial So it only records when someone rings the doorbell?

When I click on the app it says device in sleep… when I ring the door bell it stays the same how do I change this ?

@KERUIOfficial

Жыл бұрын

Hello, is the wifi signal good?

@jadewilkinson9305

Жыл бұрын

Yes the wifi is fine, can I have it so the camera is live 24/7 as mine says in sleep mode and only comes on when someone rings the door bell ?

@KERUIOfficial

Жыл бұрын

@@jadewilkinson9305 Yes, at other times it is dormant.

Hello, is there a motion notification?

@KERUIOfficial

11 ай бұрын

Yes, it has.

@amberbennett9023

10 ай бұрын

how? I am wanting to view the camera from my phone and get motion notifications@@KERUIOfficial

@KERUIOfficial

10 ай бұрын

This video doorbell does not have a PIR motion sensor and will not wake up due to moving objects.

@KERUIOfficial I have tried everything to get my doorbell to connect to bluetooth and my device, it seems like a piece of junk. Then i reset everything to try it again and now it just continuously says "please rebind". Im getting so sick of this. Can you help so I just don't waste my money?

@KERUIOfficial

Жыл бұрын

Hello, please make sure that the wifi name and password have no special symbols.

@tiawnaarndt8906

Жыл бұрын

@KERUIOfficial They don't have any special characters. What do you do next to fix the issue? Or did I just waste my money?

@tiawnaarndt8906

Жыл бұрын

@KERUIOfficial can you unbind my device?

@KERUIOfficial

Жыл бұрын

@@tiawnaarndt8906 Yes, please tell me your device ID number.

@KERUIOfficial

Жыл бұрын

Hello, the device only supports 2.4Ghz wifi, please turn off the wifi signal combination of the router. Wifi signal merging refers to combining 2.4ghz wfii and 5Ghz wifi into one signal. , please turn off this feature.

How can I access my camera to look automatically

@marianitareyes4586

Жыл бұрын

Is there anyway to access the camera to look in it?

@KERUIOfficial

Жыл бұрын

Hello, this one does not support APP direct viewing.

mines keeps saying failed to bind .. any help please . anyone .. thank you ..

@KERUIOfficial

Жыл бұрын

Hello, please try resetting your device.

Having trouble connecting mine to the app any help?

@KERUIOfficial

9 ай бұрын

Hello, please use 2.4ghz wifi. The location permission must be turned on on the phone and authorized to the APP. The Bluetooth function must be turned on. The wifi password cannot have special symbols.

@KERUIOfficial

9 ай бұрын

Reset the device and reconnect.

Seen me coming. To good to be true at the price.

@saheerudeen

Жыл бұрын

same here as well is there any solution ? thank you !

please help me to unbind and rebind. how to do it? thanks

@KERUIOfficial

10 ай бұрын

Hello, please provide the device ID, we will unbind it for you, and then you can rebind it.

@user-he2yz7wk7g

10 ай бұрын

@@KERUIOfficial pls help me to unbind. My Device ID number is 12200a007164

@KERUIOfficial

10 ай бұрын

Sorry to keep you waiting for a long time, I have unbundled the device for you.

Hello can You help me to unbind two devices?, I have the ID-s

@KERUIOfficial

11 ай бұрын

Hello, please give me the device ID number.

@stephaniem.ramirez3067

11 ай бұрын

@@KERUIOfficial can u please unbind my device the id number is 12200900075c please thank u so much

@mementosplit

11 ай бұрын

@KERUIOfficial thank You here are the ID-s 122003002066 12200300483d

@KERUIOfficial

11 ай бұрын

Hello, we unlocked it for you.

@mementosplit

11 ай бұрын

@@KERUIOfficial Thank You so much for unbinding the 2 devices, it works again. have a nice day

Unable login please advise

@Pjsev

10 ай бұрын

It says my email address isn't a valid email address, so can't even set it up.

Hello How are you? I purchased a doorbell x9 it gives binding error I have checked all issues but problem still No special characters in wifi name and paswd. My wifi 2.4GHz I have reset from back Follow your video but problem is not solved Plz help

@KERUIOfficial

Жыл бұрын

Hello, I hope there is a video, so that we can refer to it. Is it convenient to record a video?

@joserodriguez-vo1yt

Жыл бұрын

the same here

@KERUIOfficial

Жыл бұрын

@@joserodriguez-vo1yt Hi, are you using a wifi 6 router?

@joserodriguez-vo1yt

Жыл бұрын

@@KERUIOfficial thanks for contact, no it s a spectrum class n router, I also try in a hot spot from my cellphone.. but always crash in 90%

@KERUIOfficial

Жыл бұрын

@@joserodriguez-vo1yt Hi, can you tell me your area? I can ask our technology, what can help you.

Why can’t I bind my husbands phone again? It was working fine now when I try to bind it, it gets to 90% then says failed network timed out

@KERUIOfficial

7 ай бұрын

Okay, you can try turning it off, wait 10 minutes, wake it up, reset it, and then try binding it to your phone. If the router itself has the function of combining 5G and 2.4Gwifi, be sure to turn it off.

@melissamiller3466

7 ай бұрын

@@KERUIOfficial what do you mean turning it off?

@KERUIOfficial

7 ай бұрын

What I mean is that if there is a function like merging the wifi of the two frequency bands of 2.4ghz and 5ghz, this function should be turned off, because the X9 does not support 5Ghz wifi.

It won't allow me to login grrr is there cus support at all?

@shannonelkins3603

9 ай бұрын

It also won't send verification code

@KERUIOfficial

9 ай бұрын

Hello, please confirm the permissions of the APP, or go to the text message to see if it is in the "trash"

What about the battery life? How long can the battery maintain?

@KERUIOfficial

Жыл бұрын

If the number of triggers per day is less than 5 times, it can be used for about 3 months.

It keeps telling me I can't find what dose that mean

@KERUIOfficial

9 ай бұрын

Hello, please reset your device.

I did not receive the login code in the email

@KERUIOfficial

Жыл бұрын

Hello, please check spam box in the email.

How do you get it unbinded?

@KERUIOfficial

5 ай бұрын

Hello, please send me the device ID number and our engineer will unbind it.

@goddessqueen9061

3 ай бұрын

I need help with that also.​@@KERUIOfficial

I am having low latency problems sometimes the images freeze and there is a delay to speak and to hear the device? Do you have some idea?

@KERUIOfficial

11 ай бұрын

Hello, may I ask if it is pasted on the metal door, the metal door will block the wifi signal, and whether the wifi signal outside the door is normal.

How to disable the sleep mode. I got the message device in sleep. I want to have access directly to the camera of the doorbell. Is it possible.How to do it

@KERUIOfficial

Жыл бұрын

Hi, sleep mode cannot be disabled as it is low power.

Please, how can I stop the hibernation mode, and keep the movimet sensor actived? ML1T *** Thank you!

@KERUIOfficial

11 ай бұрын

Hello, this is a video doorbell with low power consumption and cannot cancel sleep.

@skysthelimit4ya243

11 ай бұрын

@@KERUIOfficialhello can you please unbind my two devices so I can use my camera. I’m having a hard time setting it up. device1 ID: 1201400283c device2 ID: 12200a010395

how do you answer a call

@KERUIOfficial

Жыл бұрын

Accept video on mobile.

i want to see who is outside the door without people pressing the bell. This thing doesn't do that, i am about to trash it

@janethahughes7344

Жыл бұрын

I feel the same only works when someone press it 🙃 no motion detector or nothing 😒

@bradyoung4572

11 ай бұрын

Plus it doesn't seem to work on mobile data when your away from your house and wifi...... what's the bloody point of having it

May I use this video to promote this product ?

@KERUIOfficial

7 ай бұрын

of course.

I had this doorbell working, however, recently I noticed the app was not notifiying me when the button was pushed. Eventually, I uninstalled the app, then reinstalled it (sometimes that will fix issues with the app). However, now it will NOT bind to the network. I've tried everything. I tried another Android device. It simply will not connect. You get what you pay for. A steaming pile of Hippopotamus Turd.

What is the customer service number for this item

@KERUIOfficial

9 ай бұрын

Hello, please use the conversation method provided by the shopping platform to contact us.

nope. trying to connect and it is not able to find device

@KERUIOfficial

Жыл бұрын

Hello, please reset your device.

@barrettbarnyard1959

Жыл бұрын

I did. Twice. Then it say network connection failed

Why does the voice sound like Pathfinder from Apex Legends? LOL

Can’t see who’s calling

Hello, it doesn't work, how do I unlink? Thank u

@KERUIOfficial

5 ай бұрын

Hello, take apart the back panel of the product and you will see a hole with the reset button inside. Press and hold it and the device will reset to factory settings.

@VicTor-ob9ch

5 ай бұрын

Como desvinculo el dispositivo? Id: 12200b010dd1 thank u

@KERUIOfficial

5 ай бұрын

@@VicTor-ob9ch Hello, we have helped you unbind.

@VicTor-ob9ch

5 ай бұрын

@@KERUIOfficialmuchas gracias!!!! Perfecto!! Gracias!!❤️

The solution is to create a specific 2.4 ghz connection on your wifi router, after this it will pair up to 100 without any problem

@SuperDeniseg1

9 ай бұрын

How do you do that please?

Why mine is black white screen i want color!

@KERUIOfficial

9 ай бұрын

Hello, is the hole under the lens blocked? It is used to sense light intensity and switch black and white/color.

@diekcelina5398

9 ай бұрын

@@KERUIOfficial no it is not just get the black white color

@KERUIOfficial

9 ай бұрын

Hello, it may be because the light outside the door is not bright enough, causing the infrared night vision function to be triggered all the time.

for me it's always "Binding failed"

@KERUIOfficial

9 ай бұрын

Hello, please confirm that when performing the binding operation, the wifi frequency connected to the mobile phone is 2.4Ghz, the APP has obtained the location permission, and the wifi password cannot have special symbols.

@julespatrick2125

9 ай бұрын

.@@KERUIOfficial Confirm. wifi frequency connected to the mobile phone is 2.4Ghz and Wifi password has only numbers

@KERUIOfficial

8 ай бұрын

Hello, have you combined the 2.4ghz and 5ghz wifi? Please do not merge. When configuring the network, the mobile phone must be connected to the 2.4Ghz frequency band.

@julespatrick2125

8 ай бұрын

@@KERUIOfficial I'm still encountering the same issue. I stopped the 5Ghz and only connected to the 2.4Ghz, but same issue. Current device ID: 1220030049dc

@KERUIOfficial

8 ай бұрын

Hello, can you record the whole process as a video and send it to me?@@julespatrick2125

Saludos tengo que pasar el Id del dispositivo para poder enlazarlo ?

@KERUIOfficial

Жыл бұрын

Hola, reinicia el dispositivo una vez y luego puede vincular la aplicación.

@billestevez1333

Жыл бұрын

@@KERUIOfficial ya lo e echo y nada.

@KERUIOfficial

Жыл бұрын

Hola, restablezca el dispositivo a la configuración de fábrica.

Hello, it was supposed to do détection... It doesn't.

@KERUIOfficial

Жыл бұрын

Hello, this video doorbell does not support motion detection.

@monpotecourtier

Жыл бұрын

@@KERUIOfficial Hello, thanks for you answer, please tell tour resellers to stop lying.

I am also facing the same problem. After 90% it times out and doesn't bind. It also gives error

@anellmoreno5640

Жыл бұрын

Logro resolver e problema?yo sigo con lo mismo no pasa de 90 y dice que no fue exitoso y así sigue una y otra vez

@kashif7329

Жыл бұрын

@@anellmoreno5640 how did you solve??

My dont do motion or live view

@KERUIOfficial

Жыл бұрын

Hello, this video doorbell does not have the two functions you mentioned.

@kingsproductions7985

Жыл бұрын

@@KERUIOfficial you said that it doesn't have a live view?

This waterproof

@lindajohnson3275

Жыл бұрын

No

Can the x9monitor live without a call

@KERUIOfficial

11 ай бұрын

Yes, it cannot be activated on the APP.

@alanjohnson5240

11 ай бұрын

@KERUIOfficial how can active live video monitoring with out the app

@alanjohnson5240

11 ай бұрын

How can monitor live video without a caller

@KERUIOfficial

11 ай бұрын

@@alanjohnson5240 Sorry, the doorbell cannot be woken up on the APP, and this function is not supported.

@KERUIOfficial

11 ай бұрын

@@alanjohnson5240 Sorry, the doorbell cannot be woken up on the APP, and this function is not supported.

Hi Can you please unbind this devise also please 1e20120009e4

@KERUIOfficial

10 ай бұрын

Hello, this device unbind successed.

Can you please unbind my device. 12200c021b1d

My goodness this is seriously driving me crazy. Then they show a huge piece of plywood! I had to find a sliver of wood next to my door! 🤕

@KERUIOfficial

Жыл бұрын

Hi, you don't need a board, I just took the board for demonstration. The doorbell can be attached to the wall, or it can be fixed with screws by drilling holes on the wall.

@tiawnaarndt8906

Жыл бұрын

@KERUIOfficial I have tried everything to get my doorbell to connect to bluetooth and my device, it seems like a piece of junk. Then i reset everything to try it again and now it just continuously says "please rebind". Im getting so sick of this. Can you help so I just don't waste my money?

My chime is not working ,don't know why? 😔

@KERUIOfficial

Жыл бұрын

Hi, can you please describe in detail? Or you can shoot us a video.

@yeopearly

Жыл бұрын

I am having the same issues too. Doorbell paired with receiver, pressed the bell for first time can. After a few minutes the receiver no sound.

@KERUIOfficial

Жыл бұрын

@@yeopearly Hello, I am sorry about that. I want to ask: if you using a metal door?

How can I watch live with no ring

@KERUIOfficial

10 ай бұрын

Sorry, this feature is not supported.