DO say “You’re welcome”: And Other Replies to “Thank you”!

😁 25% Discount on my online IELTS Speaking GOLD course: keithspeakingacademy.com/ielt...
___
Which of these 17 interesting ways of replying to ‘Thank You!’ Do you use?
Let's find out!
____
😁 Get all these phrases in this FREE PDF: keithspeakingacademy.com/resp...
00:00:00 Introduction
00:00:20 Welcome
00:01:43 Informal Replies
00:04:49 Slightly More Formal Replies
00:08:01 Very Happy to Help
*****
RESOURCES TO DEVELOP YOUR ENGLISH SPEAKING SKILLS
👍 Download ELSA for free and get 7 days pro membership free: bit.ly/ElsaxEnglishSpeakingSuc...
😁 Get 85% off of lifetime or 40% off of one year ELSA pro membership: elsaspeak.com/inf/englishspea...
👉Unlock your English speaking potential with the best tutors on Preply bit.ly/KeithPreply
👉 Build your English vocabulary effectively with DuoCards Flashcards: bit.ly/43JFQhJ
*****
Follow me!
Facebook Page: / keithspeakingacademy
Website: keithspeakingacademy.com/
#IELTSSpeaking #ieltsvocabulary #ielts2023
*****
I hope you find this useful!
Keith

Пікірлер: 386

  • @EnglishSpeakingSuccess
    @EnglishSpeakingSuccess6 ай бұрын

    😁 Get all these phrases in this FREE PDF: keithspeakingacademy.com/respond-to-thank-you/

  • @Savinda27
    @Savinda27 Жыл бұрын

    1. That is Ok 2. That is fine 3. Sure 4. Any time 5. No worries 6. No Problem 7. My pleasure 8. Glad I could help 9. Please to help 10. Not at all 11. Don’t mention it 12. It’s nothing 13. You shouldn’t have 14. It’s my honour 15. That’s quite all right

  • @sara-qe4qx

    @sara-qe4qx

    Жыл бұрын

    9. Pleased to help.

  • @rachelpouvave2705

    @rachelpouvave2705

    Жыл бұрын

    Of course!

  • @sameillecadeauri8560

    @sameillecadeauri8560

    Жыл бұрын

    Oh toi Forgot my favorite: It's the least i could do!

  • @Farhanfahim700

    @Farhanfahim700

    Ай бұрын

    1.It was the Least i cloud do

  • @bahodirova_mehrangiz0506
    @bahodirova_mehrangiz0506 Жыл бұрын

    Hello everyone 🖐 I'm from Uzbekistan🇺🇿. I wish you long success🏆

  • @sayidazamyahyayev6570

    @sayidazamyahyayev6570

    Жыл бұрын

    +

  • @shohjahonxudoyberdiyev2688

    @shohjahonxudoyberdiyev2688

    Жыл бұрын

    +

  • @mohichehramoydinova5999

    @mohichehramoydinova5999

    Жыл бұрын

    +

  • @rbk2745

    @rbk2745

    Жыл бұрын

    Hello, i'm from Brazil. Peace and Love!

  • @_rk_guri

    @_rk_guri

    Жыл бұрын

    kzread.infoaj9m3XF_K0Q?feature=share

  • @ZAKarchitects
    @ZAKarchitects Жыл бұрын

    I really love the way you talk and explain the reasons behind each expression..

  • @EnglishSpeakingSuccess

    @EnglishSpeakingSuccess

    Жыл бұрын

    Glad you like it!

  • @d.c.gamerstudios_
    @d.c.gamerstudios_ Жыл бұрын

    First time commenting here, I'm from Brazil and I have so many difficulty in listening English. But the way of you speak I can understand everything!!! The way of you teach is incredible! Congratulations 👏🙏

  • @EnglishSpeakingSuccess

    @EnglishSpeakingSuccess

    Жыл бұрын

    Thank you so much! 😃

  • @EduardoCruz-vs8uy

    @EduardoCruz-vs8uy

    Жыл бұрын

    @@EnglishSpeakingSuccess that's quite all right

  • @elo.tricolor

    @elo.tricolor

    Жыл бұрын

    I can say the same. I'm Brazilian too, and the way he speaks is so easy to understand kkkk

  • @andreafixes

    @andreafixes

    Жыл бұрын

    You're doing great! Keep practising your English! :)

  • @phdmgp

    @phdmgp

    Жыл бұрын

    "Tamo junto brother"!

  • @avstyle730
    @avstyle730 Жыл бұрын

    Your style and technique of teaching is commendable.

  • @EnglishSpeakingSuccess

    @EnglishSpeakingSuccess

    Жыл бұрын

    Many thanks!

  • @soiljan4352

    @soiljan4352

    Жыл бұрын

    Many thanks also is very nice way to say thank you

  • @avstyle730

    @avstyle730

    Жыл бұрын

    @@soiljan4352 😊

  • @avstyle730

    @avstyle730

    Жыл бұрын

    @@EnglishSpeakingSuccess i recommend all my friends to watch your video and they really like it.The best part is increase my confidence to speak English fluently.

  • @giuseppemangeruca6898
    @giuseppemangeruca6898 Жыл бұрын

    Hello, everybody, everybody it's my pleasure to be part of this group..👍

  • @youdelieaugustin5817
    @youdelieaugustin58179 ай бұрын

    It’s an honour to reach your amazing video. Each one is unique, thank you for being here!

  • @nelanigoonawardena9149
    @nelanigoonawardena9149 Жыл бұрын

    As a teacher of English to non native students, I found this incredibly useful and also very true to life. Thank you.

  • @ngawangchodak5423

    @ngawangchodak5423

    Жыл бұрын

    hi , i am ngawang from nepal ,i have been month a go watching ur e s p vlog twice a day its rele try to help me to specking english

  • @claudiusedi6394
    @claudiusedi6394 Жыл бұрын

    Thanks for your kindness to share the new things, Sir. God bless your family always

  • @Practice-English
    @Practice-English Жыл бұрын

    What a great and beautiful speech! It's nice to hear from you. And most importantly, everything is clear! Thank you!

  • @zamirsharifi234
    @zamirsharifi234 Жыл бұрын

    Hi from AFGHANISTAN. I am so happy to be with yours. And a special tnx to Mr.Keith❤️🇦🇫

  • @ziadabekmuratova3981
    @ziadabekmuratova3981 Жыл бұрын

    Thank you Mr.Keith for your every lesson! I am from Karakalpakhstan💞💞

  • @ernestofric6421
    @ernestofric6421 Жыл бұрын

    It´s my pleasure.For me, it's the best answer.Short, easy to remember and very polite.

  • @krithikaviswanathan1192
    @krithikaviswanathan1192 Жыл бұрын

    Thank you Teacher Keith for an Interesting lesson for the weekend. At times back in my school days we used to say ' No mention '

  • @dilnozaatamatova5246
    @dilnozaatamatova5246 Жыл бұрын

    Hello Mr Keith your videos are so useful and incredible🔥 I love your teaching method!!!👍👏

  • @Marco-from-Germany
    @Marco-from-Germany Жыл бұрын

    It’s a pleasure to watch every of your videos. Keith you know I’m a fan of your well explained and clear statements. I cannot wait for the latest update in this channel. BTW. Yesterday I surprised a native speaker, who is my personal trainer, with ‚don’t mention it’ as an answer to his Thank you. So I realised it’s worth watching to your helpful explanations. I learn every day something new. Thanks a ton.

  • @vladimirkorenev6137
    @vladimirkorenev6137 Жыл бұрын

    I have known the expression "don't mention it" for about 30 years and only right now you helped me to translate it literally. In my language correct answer "why not" too. Thanks for your video, Keith

  • @hanjunsu6608
    @hanjunsu6608 Жыл бұрын

    I have been learning IELTS oral skills with Teacher Keith since August of last year. The videos have really helped me a lot, and the PDFs are rich in various expressions. Every live broadcast also expands on various topics. In addition to language, I have also learned about different cultures and have gained a lot of benefits. In November, I took the IELTS for the second time and received a 7.0 for oral. However, because I was 0.5 points short for writing, I decided to take the exam again. At the end of December, I passed oral with a score of 6.5 and met the school's writing requirements. What made a deep impact was that I used a lot of what I had learned in your videos, and I was able to speak idiomatic English expressions fluently without any hesitation! To keep studying with Teacher Keith, practice speaking often, and IELTS oral is not difficult at all! I am very grateful for everything that Teacher Keith has done. I remembered when I was watching your online class, I wrote an email praising you for your fluent Chinese pronunciation, and I didn't expect to receive a reply from you! Your personality is so great and I welcome you to visit China often. I also hope your Chinese will get better and better! Keith老师真的很好,国内的友友们如果能有机会多多看到这样高质量的教学视频就好了。It would be great if Mr. Keith could consider being on a Chinese video platform, such as "bilibili"

  • @baljindergrewal2936
    @baljindergrewal2936 Жыл бұрын

    Love the way you teach and explain sir. Thank you so much!!

  • @guadalupelopez2149
    @guadalupelopez2149 Жыл бұрын

    You’re my English hero! Thank you so much for share your knowledge in a interesting/easy way! Best regards!

  • @phignya23
    @phignya23 Жыл бұрын

    I always used 'don't mention it' because I remembered it from my English classes at school. I also don't like it, but I couldn't think of a better answer. Now I'll switch to 'my pleasure'. Thanks, Keith, you are a wonderful teacher!

  • @EnglishSpeakingSuccess

    @EnglishSpeakingSuccess

    Жыл бұрын

    That sounds good!

  • @shirinsultana5045
    @shirinsultana5045 Жыл бұрын

    Take my heartiest gratitude...Dear Keith

  • @s.oliwiaedyta4372
    @s.oliwiaedyta4372 Жыл бұрын

    Hi, i'm grom Poland and i'm grateful for your accent. I came understand everything you said on that's video. Thank you cery much!

  • @mueyyettiritogluakdeniz23
    @mueyyettiritogluakdeniz23 Жыл бұрын

    I'm from Kuşadası. I have just watched a video of you and you're absolutely amazing.

  • @barbaranikodemska2600
    @barbaranikodemska2600 Жыл бұрын

    Hello Keith, thanks for interesting all these answers for word "thank you and thanks " Its amazing 🙋‍♀️

  • @olimxonazamxonov1690
    @olimxonazamxonov1690 Жыл бұрын

    Thanks. Now I learn a lot of things. I will try to use "It's my honor" in IELTS exam. But my CEFR exam is soon. Thanks Keith

  • @duy-catcan6490
    @duy-catcan6490 Жыл бұрын

    Thank you, Keith, for your awesome videos 🥰

  • @tanyachanghae2123
    @tanyachanghae2123 Жыл бұрын

    I like your Chanel.You speak native English cleary and very well. I am from Phuket Thailand. If possible I would like to listen conversation by you and someone with English subtitles.It will be good for me and beginners. Give us new vocabulary and you teach us to spell correctly. You're perfect teacher.

  • @homecookexpert
    @homecookexpert Жыл бұрын

    Thank you for teaching us a more basic useful conversation!!!

  • @nguyenthanhthuy694
    @nguyenthanhthuy694 Жыл бұрын

    Thanks a lot Mr Keith for teaching us such an interesting lesson. It's valuable to me.

  • @chantalsenger4033
    @chantalsenger4033 Жыл бұрын

    ...A very interesting and friendly English teacher! It's always a real pleasure to listen to you and to work with you. Thanks a lot for this.🙋‍♀️

  • @andreafixes

    @andreafixes

    Жыл бұрын

    Keep practising your English! :)

  • @ruhiyyabaylarova5300
    @ruhiyyabaylarova5300 Жыл бұрын

    I should do it )) We in Azerbaijan have almost the same answer to thanks as a reference to duty. It's amazing to find out that cultures are so similar across Asia and Middle East 🤗

  • @austinchinwe7968
    @austinchinwe7968 Жыл бұрын

    Mr Keith is worth listening to anytime, He helped me ace my Ielts speaking about 2 years ago but I still listen to his lectures from time to time to learn new things...Mr keith has a way with expressions, he is simply the best in spoken English. ❤💥🔥

  • @ghazalechammasse9648
    @ghazalechammasse9648 Жыл бұрын

    Thank you very much for everything, Sir: the way of teaching, your accent, subjects you , very intellegently chosen... I like and appreciate all yr lessons

  • @amirithaaleythomas7263
    @amirithaaleythomas7263 Жыл бұрын

    Thank you so much Keith. I got my ielts results today and guess what . I have 7.5 in speaking . My speaking test had many unfamiliar questions in part 3 ,but your videos have helped me so much to get my desired band score in my very first ielts attempt itself . Great teacher of all times !!

  • @chrishanthiekanayake6154
    @chrishanthiekanayake6154 Жыл бұрын

    I think you are doing a great job! Really love your videos . Keep them coming .

  • @nurmuhammadmamatusmonov8734
    @nurmuhammadmamatusmonov8734 Жыл бұрын

    You and your videos are incredible and fascinating as always 👍 Thank you so much!!! From Uzbekistan 🇺🇿

  • @rUK-wl6sg
    @rUK-wl6sg Жыл бұрын

    Watching so many ppl teaching English..but your way is really easy interesting and helpful 😍✨ thank you so much sir 🧡💕🌸

  • @swarnaparanagama8737
    @swarnaparanagama87375 ай бұрын

    Thank you, sir.

  • @konstantinborozdin2270
    @konstantinborozdin2270 Жыл бұрын

    I use “you are welcome” or “you are very welcome” most of the time, but I like “my pleasure” as more formal version, and “no problem” (or even “no problema” - I am from New Mexico ;) in less formal situations. Thank you for the lesson. I knew all these forms, but it’s a nice review, and a pleasure to listen.

  • @mdimrankhan2907
    @mdimrankhan2907 Жыл бұрын

    I am a Bangladeshi 🖤🇧🇩 I regularly watching video for me 🖤Her video very help full,Thank you sir🙏🙏

  • @rosetaylor4445
    @rosetaylor4445 Жыл бұрын

    I love your videos. THANK YOU SO MUCH 😊

  • @bothainakeshk9201
    @bothainakeshk9201 Жыл бұрын

    I really appreciate your effort. thanks a lot!

  • @user-gw6lj2te7p
    @user-gw6lj2te7p Жыл бұрын

    Thank you so much for this video. Today i learned some new ways of saying You're welcome thanks to Keith. This videos is a really good way to learn English listening and pronunciation

  • @parisasafaei6274
    @parisasafaei6274 Жыл бұрын

    Dear keith ; You have a wonderful way of teaching. I really enjoy learning new things while I’m preparing myself for my Ielts exam on March. ❤❤❤

  • @EnglishSpeakingSuccess

    @EnglishSpeakingSuccess

    Жыл бұрын

    Wonderful!

  • @wanpirom
    @wanpirom Жыл бұрын

    I never heard about "it's nothing" before, so good to know more expressions. I often used “all good” “no worries” “glad to help” “you're most welcome”

  • @andreafixes

    @andreafixes

    Жыл бұрын

    That's great!

  • @mhsa9073
    @mhsa9073 Жыл бұрын

    Thanks for your incredible video, Niel.

  • @CoffeeTime423
    @CoffeeTime423 Жыл бұрын

    Hello sir, hope you're good and full of energy, please make a video on Question Tags. Lots of love and prayers 🤗

  • @antoniapm52
    @antoniapm52 Жыл бұрын

    Hello! I'm from Barcelona. Thank you to your help. You are the first thing I do in the morning. I can understand step by step more and more. I'm very happy with your classes. I'm 71th years old.:)

  • @sabergad9265

    @sabergad9265

    Жыл бұрын

    Great, thanks

  • @afrahabdallah4967
    @afrahabdallah4967 Жыл бұрын

    A million thanks teacher , I really like the way you do

  • @marwamonir6313
    @marwamonir6313 Жыл бұрын

    Wow! your explaination is amazing.

  • @vineekhavini6354
    @vineekhavini6354 Жыл бұрын

    Hai keith.i just want to tell you that thankyou so much, your videos really helped me to ace IELTS,, iam so grateful to you 😄I hope your videos get a great success and take care your health.

  • @lupinheiro3504
    @lupinheiro3504 Жыл бұрын

    Loved the expression “thats’s quite all right!”!

  • @lobarjurakhanova325
    @lobarjurakhanova325 Жыл бұрын

    Hi! You're perfect and kind teacher for me. Thanks for all of information, knowledge and so great lessons🤗🙃

  • @andreafixes

    @andreafixes

    Жыл бұрын

    Keep practising your English! :)

  • @estelamadrid883
    @estelamadrid883 Жыл бұрын

    As aleats, you clarify in the most perfect way, each expression, and for us who our first languas isn't English, your teaching is the best.

  • @estelamadrid883

    @estelamadrid883

    Жыл бұрын

    I meant, As always.

  • @mdraselhossen2470
    @mdraselhossen2470 Жыл бұрын

    I am from Bangladesh 🇧🇩. I have so a number of listening English. But the way of you speak I can understand everything very well...Thank you keith..for a good Speaking....

  • @andreafixes

    @andreafixes

    Жыл бұрын

    That's great!

  • @alice1700s
    @alice1700s Жыл бұрын

    “My pleasure“🎉 is mostly used and love a lot😍

  • @franciscavillamane8098
    @franciscavillamane8098 Жыл бұрын

    I learnt "dont mention it" with my english teacher when I was eight. This podcast is very usefull to me. Thanks a lot!!😀

  • @annaklimova2281
    @annaklimova2281 Жыл бұрын

    Keith, thank you for your work. It's amazing and gives me hope that I can learn English. Could you please make a video: how to get band 6. For beginners. For someone getting band 6 it's the same hard as for others getting a band 9.

  • @administrator1973
    @administrator1973 Жыл бұрын

    I previously subscribed to your channel and lift it. And now i resubscribing to it. You are a good teacher

  • @EnglishSpeakingSuccess

    @EnglishSpeakingSuccess

    Жыл бұрын

    Awesome, thank you!

  • @mohammedhadjdjilani5758
    @mohammedhadjdjilani5758 Жыл бұрын

    Thank you for your efforts

  • @rafaelaviana1161
    @rafaelaviana1161 Жыл бұрын

    My favorite channel to learning english ❤️

  • @tamar503
    @tamar503 Жыл бұрын

    Thank you Keith for your most amazing engaging videos. It is such a pleasure listening to you. I have learnt so much from your videos and I am not going to stop. I noted down your video lessons not to miss anything and renew them from time to time. The caption for my notes start with Keith with a heart next to it.

  • @abazranwar9423

    @abazranwar9423

    Жыл бұрын

    Actually I have just found this video, and noticed your comment and l'd love to know more about your experience with Keith's channel. sorry my English doesn't look perfect but, I'm trying to fix it up.☺️

  • @tamar503

    @tamar503

    Жыл бұрын

    @@abazranwar9423hi there. If you want to fix it up his channel is the right place and no need to apologize for your English we are all here to learn. Your comment by the way reads amazing.

  • @abazranwar9423

    @abazranwar9423

    Жыл бұрын

    @@tamar503 it's kind of you ☺️

  • @abazranwar9423

    @abazranwar9423

    Жыл бұрын

    @@tamar503 sorry, could I have your help please.

  • @tamar503

    @tamar503

    Жыл бұрын

    @@abazranwar9423 keep on practising here. In no way will you be disappointed. Wish you luck on your learning journey.

  • @amphaiteversham-hann5489
    @amphaiteversham-hann5489 Жыл бұрын

    Thanks so much for teaching ❤

  • @ricardosantana133
    @ricardosantana133 Жыл бұрын

    Thank you very much good sir. You’re awesome professor!

  • @simonacivitareale6779
    @simonacivitareale6779 Жыл бұрын

    My favourite expression is _Glad I could help!_ 😊

  • @dariakirsh7462
    @dariakirsh7462 Жыл бұрын

    Thanks a lot❤🙏 for the quite useful lesson! You are always brilliant👍😎

  • @ThangPham-dk8bd
    @ThangPham-dk8bd Жыл бұрын

    Your video is really wonderful. Your advice is suitable for me.❤️❤️

  • @pilarsicardi6483
    @pilarsicardi6483 Жыл бұрын

    "All good" :) Keith ♡ thank youuu. Super great teacher, you really know your onions.

  • @its_me_zhadyra
    @its_me_zhadyra Жыл бұрын

    Greetings from Kazakhstan 🇰🇿 👋 you teache cool❤️

  • @mahbubaoltin9896
    @mahbubaoltin9896 Жыл бұрын

    Hello,Keth from Uzbekistan! Thanks a lot 😀

  • @behruzbekkomiljonov-gi5gl
    @behruzbekkomiljonov-gi5gl Жыл бұрын

    Thank's...Thank you For teaching That's quite all right

  • @muxlisaabdusaitova8399
    @muxlisaabdusaitova8399 Жыл бұрын

    He is the best that I watched in videos

  • @user-cx6rg6mr7d
    @user-cx6rg6mr7d Жыл бұрын

    Great video!! Thank you for sharing

  • @kanicakhanom7483
    @kanicakhanom7483 Жыл бұрын

    Thank you for your teaching 😍😍😍💙💙❤️❤️💚💚

  • @barbarastachowiak4934
    @barbarastachowiak4934 Жыл бұрын

    Hello i'm from Poland. I love this lesson!

  • @Zuhriddin_Rahmonov
    @Zuhriddin_Rahmonov Жыл бұрын

    Thank you mr Keith

  • @jackisgoofingoff5510
    @jackisgoofingoff5510 Жыл бұрын

    This is really helpful

  • @allylim9080
    @allylim9080 Жыл бұрын

    Thanks Keith ❤ I got 7 score in my ielts speaking 🙏 your videos really helps me a lot My topic was about history😅

  • @metehan9231
    @metehan9231 Жыл бұрын

    You are great and you are my favoriet teacher..

  • @andreafixes

    @andreafixes

    Жыл бұрын

    Keep practising your English! :)

  • @heavy0987
    @heavy0987 Жыл бұрын

    My favourite eanglish teacher on YT :)

  • @mayssaamazonasbeauty
    @mayssaamazonasbeauty Жыл бұрын

    I’m learning a lot and loving British English

  • @yeseniahernandez1267
    @yeseniahernandez1267 Жыл бұрын

    Thank you for this

  • @nadeesharamanayaka3281
    @nadeesharamanayaka3281 Жыл бұрын

    Thank you Mr keith....I enjoyed your videos. I like to say, "That's quite alright"

  • @elalaelasariuinjakarta7548
    @elalaelasariuinjakarta7548 Жыл бұрын

    Many thanks, Keith

  • @hasanzahidi5875
    @hasanzahidi5875 Жыл бұрын

    Thank you Keith for these lovely expressions ❤ My favourite one though is “you shouldn’t’ve” very nice expression indeed 👍 “Havegedday” 😁

  • @EnglishSpeakingSuccess

    @EnglishSpeakingSuccess

    Жыл бұрын

    Excellent- glad you like it

  • @andreafixes

    @andreafixes

    Жыл бұрын

    Great choice!

  • @luciasandler1573
    @luciasandler1573 Жыл бұрын

    marvelous, teacher 🍀 tks

  • @franciaisabel3185
    @franciaisabel3185 Жыл бұрын

    Hello teacher .. my favorite answer is . Glad I could help.. 😊

  • @Jesselama
    @Jesselama Жыл бұрын

    English speaking channel is awesome 👍

  • @AlexTKohn
    @AlexTKohn Жыл бұрын

    you are a great teacher

  • @tatiaadjimah3075
    @tatiaadjimah3075 Жыл бұрын

    Sure, Anytime Pleased to help Its my pleasure

  • @abadalrhmazkoo922
    @abadalrhmazkoo922 Жыл бұрын

    As usual, from each video of yours, I learn new things, but they need more practice to use them naturally so I do not want to say one now, but thank you so much for this fantastic presentation!

  • @EnglishSpeakingSuccess

    @EnglishSpeakingSuccess

    Жыл бұрын

    I totally agree. Thanks for watching, and keep practicing

  • @andreafixes

    @andreafixes

    Жыл бұрын

    You're doing great!

  • @alonananoy3401
    @alonananoy3401 Жыл бұрын

    Thank you Kieth sending me this vedio.

  • @anuraupalihettiarachchi438
    @anuraupalihettiarachchi438 Жыл бұрын

    Real way of explaining. 👌👌👌

  • @lauragonzales2792
    @lauragonzales2792 Жыл бұрын

    Thank you so much for lots of informations..new subscriber here❤

  • @azizbektojiddinov9622
    @azizbektojiddinov9622 Жыл бұрын

    Glad I could help

  • @lorainequiazon9006
    @lorainequiazon9006 Жыл бұрын

    Thankyou so much keith! I really wanted to learn english im from philippines😊

  • @leonorgarmendia5750
    @leonorgarmendia5750 Жыл бұрын

    You are always great!

  • @TheParakeet1999
    @TheParakeet1999 Жыл бұрын

    Thank you Keith! What a great video this was :) Have you got any videos on speaking formally or professionally?