Take this guy's warning seriously. I bought one of these Phoenix Android Sterio for my F-150 two years ago. Its total junk. I tried to work with the seller . Once they get your money . Your screwed . two years I tried to work with them . Its not a wast a time. It does what it wants and you never know what it will do next . Please don't buy it .

@kokidchaz4790

2 жыл бұрын

i saw reviews people say shit freeze alot and cords are short, just get an better radio screen, do not buy it

@Gendreau113

Жыл бұрын

Iv never had a issue with costumer support. They offer all the help I needed, and even when my screen died after 3 years offered to fix it lmao

@gregshawphotography8828

Жыл бұрын

The simple fact that you have to send them back for repairs worries me.

@kylemannion8452

Жыл бұрын

My 13.1 for my ram 2020 works absolutely flawlessly. We also installed the 360 camera system. And everything is working perfectly. I got the 6g 🤷‍♂️ perhaps you didn’t install correctly.

@BenandBrandi

Жыл бұрын

Perhaps your standards are lower?

I bought one of these 3 years ago for my lexus and it worked fine and is still working fine. I recommend it to two others friends of mine (both are lexus owners) and they have not had any issues either. Sorry guys who had issues but I haven't had any.

@BenandBrandi

Жыл бұрын

Do you use CarPlay?

@harveyhbf3

Жыл бұрын

Lexus is better than any manufacturer 😁😁

@norbertgarcia507

4 ай бұрын

Did you install yourself or have a shop do it?

@Froz718

4 ай бұрын

Mine sucks lags like crazy and goes to factory reset from time to time when it freezes. If i use the heat it freezes.

@budderswag

3 ай бұрын

I’ve had mine in my is350’for 4 years now and it’s been amazing easily the best head u it I’ve ever bought

I have this one in my F-150 and I love it. I browse the internet, I can look at my ring cameras, adjust the thermostat at my house on the way home, look in my Samsung family hub fridge to see if i need to go to the grocery store and play around with random apps. Sucks that you’ve had a bad experience. Hoped you found a better radio!

Just had the Phoenix automotive 13.6 screen in my 2019 ram 1500. Looks great…works better than the factory stereo once I learned how to use it. Love mine.

I have one in my 2016 mustang. No lagging, no problems just don’t know how to update apps but other than that mines has been good to me. Had it for 3 years now

@BenandBrandi

2 жыл бұрын

You use apple car play? And take phone calls?

@BenandBrandi

2 жыл бұрын

You use apple car play? And take phone calls?

They definitely have quality control issues. For my Cadillac, the first one I received the screen burned out on day one... literally...it smoked. They repaired it, it burned out again. They sent me a brand new unit and it's been working great so far. As for customer service I've had a great experience with them. If you go to "more"->"request tech support" they will call you and go through issues you have. May be a new thing they setup since your experience.

@BenandBrandi

2 жыл бұрын

Good input. Just not worth the headache for me..

@brandonm5752

Жыл бұрын

How long it took to get it in ??

@raptorflyaboya

Жыл бұрын

@@brandonm5752 I remember it taking a while like a month or two. The repair they sent was fairly quick, but the original and replacement took some time.

I got one from AutoTec couple months ago and it works perfect on my truck. my truck comes with sync 3 and the one I got is the 14.4 model.

After your 1st gen faulty system or driver error, whichever they’ve made improvements over the years and they’re still selling lots of these units in 2024. Now automakers are trying to replicate with bigger screens. All thanks to Tesla

Glad I came across your video, before I pulled the trigger and got one. Thanks Bud

I have been doing a lot of research on these units because lets be honest they look really cool however the website and overall look and feel of the company seemed shady so I wanted to do as much research as possible before I spent my hard earned money and luckily I decided to checkout the BBB and this company isn’t even accredited and there’s a lot of complaints and reviews saying the same exact things about the company…the units look cool however they’re not working properly or there’s a lot of issues with placing orders or receiving the units on initial purchase and horrible customer service…glad I cam across this video as well. I will not be wasting my money

@j.j.8159

7 ай бұрын

Dude thank you for this comment. I felt the same shady feeling on their website, so been looking at YT videos, saw your comment and then went straight to the BBB website & saw their real reviews. You saved me nearly $1,000! Thanks 🙏

You obviously didn’t know how to install it correctly because mine works absolutely flawlessly and perfect. We love it 360 camera. Everything works perfect. I totally recommend it and I’m not no salesman for this place. I bought one just like you.

@BenandBrandi

Жыл бұрын

Maybe you can do a install video of them?? I’ll be sure not to watch it. 😉

@baby84valdez

Жыл бұрын

@@BenandBrandi😂😂

@getbodiedynotgaming839

10 ай бұрын

Mine works good 2 but they have terrible customer service frfr

Yeah, they have crappy units. I bought one for my Escalade it advertised it would keep all OE functions. Needless to say almost all OE functions stopped working. I ended up not even dealing with the return process. I just bought a 750 dollar unit from another company that actually works. Aucarauto I believe they were called.

I bought a unit off AliExpress which is far cheaper in price. I also added a small cooling fan to the back of the unit which came with its own power cord harness that replaces your 6 pin USB harness. It’s supposed to help with random restarts and touch issues etc. none of which I’ve experienced.

@danielk810

3 ай бұрын

Where did you get that cooling fan?

Thank you for the warning. I’m looking for another radio and I’ll steer clear

Amazing. 3 years in, in multiple cars not 1 problem.

@BenandBrandi

6 ай бұрын

Can I ask what brought you to our video then?

Man these are sweet, you probably just didnt install it properly.. i had mine professionally installed and zero issues..

@BenandBrandi

7 ай бұрын

Me and 90 percent of the other commenters? They are Chinese junk…

have you tried the 14.4 screen. it's got good reviews. Now I'm afraid.

I hope people here see this comment. If you are interested in buying one of these Radios, don't do it. I repeat, DO NOT DO IT. I purchased one a year ago for my 2017 Nissan Titan. Within my first week of using it, I began having issues. 1. My radio would randomly began turning the volume up on it's own and wouldn't stop. 2. My AC button would only work to turn the AC up but not down. 3. My seat warmers high setting stopped working. It would turn on but would use the low setting. 4. The screen itself would glitch out and stop working. These are just some of the issues. I contacted their support team and got with the tech team for assistance. I'd say about 50% of the appointments I had scheduled, the Techs would either not show up for the zoom call, or they would end up calling 30-40 minutes late. Whenever I did speak with the techs, I did everything they asked of me, including removing the system so they can look at the wiring, Running new software updates, factory resets, etc. Nothing was fixed. Finally, one of the techs looks at my front screen and says "oh is that a Tundra" and I say Yes, for some reason it shows a Tundra even though I have it set to Nissan. He then tells me they sent a unit with the wrong configuration and that's why I'm having issues. So I ask if I can exchange my unit for a new one and they tell me I can, but I need to send my old one back first, pay for a new box to ship it out and then I have to wait for a new one to become available. Or I can pay a security deposit and they'll send me a new one. Both terrible answers. When I say I don't want to do this and that it's not fair to me as a customer who spent $900 dollars on a unit, to have to spend even more money for the Lemon they sent me. Bad move? They didn't like that. From that point forward, they have refused to help me and then started telling me that my unit is out of the 1 year manufacturers warranty. Thankfully, I purchased the extended warranty. So they tell me I need to use the extended warranty. I contact the extended warranty company and they're refusing to help me because they say the issue occurred within the year manufacturers warranty and they have to cover it. So now I'm out a Radio, 900 dollars and I have nothing to show for it.

I actually JUST got one yesterday, and found this video for more tips on the installation. I went with an open box item with the added insurance. It took them 3 weeks to get it to my door step. Customer service was all over the place. Email was best, though slow. I did manage to talk to someone on the phone. Well, I did most of the install last night and (hopefully finishing up tonight). It didn't come with instructions which isn't a big deal for me given I'm an electrical engineer. The amount of connectors with I/O is just crazy. It's a rat's nest of connectors with some of the leads marked only in Chinese. I'll edit this if I find any other concerning issues after tonight.

@BenandBrandi

2 жыл бұрын

Well? What do you think?

@diyflamethrowers4465

2 жыл бұрын

@@BenandBrandi Well, last night I re-did the wiring only to make things worse. In short, it's a shitshow. I'll come back after try #3.

@Lady_Tism

Жыл бұрын

@@diyflamethrowers4465 how'd it go?

@diyflamethrowers4465

Жыл бұрын

@@Lady_Tism It's a total piece of trash! All it has are it's looks. I have to listen to Pandora because the radio has no reception. The climate settings seem to have a mind of their own. And of course, it came with absolutely no instructions.

@aripsp

Жыл бұрын

@@diyflamethrowers4465 wow for an electrical engineer you must not be great at your job to not understand such a simple piece of tech 😂

Mine seems to work fine , then again mine is for a 2014 silverado , I guess the only issue with mine is sometimes on calls it switches to the unit and not the car speakers, but mine works perfectly, and yes I did have to do some trouble shooting procedures to get it it work but mine works flawlessly I've only ever had 1 issue and it got resolved by myself lol with my backup cam.

Good ole hick experience with this one. From the flag on the sleeve, immediately having to mention China, threatening to shoot his radio 🤣 your 1st & most important problem was not paying a professional to install it correctly.

What Streep do you guys recommend for a 2015 and up chevy tahoe? I was about to purchase one of these but now I'm optimistic about it. Please help

I purchased one for my optima.. i have had zero issues with it.. everything works. I just brought another for my Cadillac ATS. I'm HOPING it's as good. I used to install larger car stereo systems, so it wasn't much of a problem for me at all. I did have to do that email and Zoom call for the backup camera.. but it was painless.

@BenandBrandi

10 ай бұрын

Most if not all of my issues were software.

@sheltongreene2782

10 ай бұрын

@BenandBrandi i understand. You never know until you know. I mean i could get a nightmare on the cadillac one. I hope not..lol

I been looking at the linkswell xl or the oem 12" screen for my 2020 ram 1500 bighorn. You think going with the factory oem 12" to replace my stock 8.4 is the best option over those andriod tablets?

Thank you. I've seen a couple of videos saying the same thing about this company. Im staying away.

I’m going on 1 month with mine in a 2010 F150 with Sync1. The only issue I’ve experienced so far is every once in a while CarPlay will cut out if it’s connected USB. If it’s connected wireless I have no issue.

@BenandBrandi

2 жыл бұрын

🤞🏻

I have a 300 and same issues mines is the 13.3" screen looks kool off, it restarts when it wants to poor sound, im absolutely disappointed. Thanks for the video!

@royaljewlz622

10 күн бұрын

You have to calibrate it I been putting these in my car personal and vehicles sold I have it in a 98 expedition 05 300 and ordered one 4 my 2012 citadel I've put these in Lincoln and Buick. If you aren't an installer you will have issues also like a tablet you must keep it updated connection to the internet is a must 👌 yes these are plug n play for any thing electronic it must update or you will experience issues.

1. Screen are not bright enough, can't not see in the day time. Not sure if there is 2 protecting films on this deck? 2. It cut off KZread regularly due to crash 3. Wheel button controller didn't work on answer call or other arrow button controls the random part of the deck instead of the dash information

I bought an android radio like this, but not as complicated, since the original radio didn't control so much crap. Got it on a Frontier, so far so good, has some issues, but an update firmware they sent me did the trick. I don't even think you can update these kind of Radios because of all the complications of controlling so many other things. I have an 03 infiniti FX45 and the radio sucks, but controls so many other things, I was thinking of installing something like this, Two years has passed, not sure if things have gotten better with these all in one radios? Do you know if they ever released an update for your android radio? Or did you just return it and stick the the oem?

Have had mine for 3 years definitely has its issues customer support is non existing other than that it's solid.

Thanks so much for the info Sr., Appreciate your honesty!

Damn. Wish I had seen this before I bought it. I just installed the 4Runner huge 16 inch display radio and it's glitchy as hell. Navigation sometimes works, sometimes doesn't. Audio for navigation gets chopped off so you miss half of what Google maps is trying to tell you. Like, "in 400 yards, turn right.". All you hear is "...ards turn right". Sometimes it doesn't even know where I am.

Thanks man. I've been seriously considering one of these for my Lexus and I think you've saved me $600. Appreciate it. Sorry for your troubles bro but thanks for the advice. God bless.

Your echo on phone calls is caused by two things. One you have to turn off the built-in mic and two you need to install the outboard mic at the center top of your windshield. This is a common issue with these radios. Mic location is a common issue with all aftermarket radios.

I’ve had this in my Lexus ISF for 3 years and it’s better than factory.. but what do I know

Well this made up my mind. Im keeping stock for my new 2023 titan.

Yep same thing here Ben. Put this aucar unit in my 370z, from the start it wouldn't adapt with my factory canbus. Basically my hvac controls only work when they want too now. Recirculation button shuts off randomly (especially when it's hot out and you need it most). Anyhow, ac button stays stuck on and all the hvac controls go inoperative to the touch, on the soft screen and analog hard controls. Then u shut the car off, let it sit, then everything will work again next key cycle for about 5 min, then same old shit again. They sent me a new hvac board, did NOTHING as predicted. Also, the dimmer function emits a high pitch interference frequency sound from speakers only when u turn on the headlights or parklights, all grounds are good and solid chassis grounds, and dimmer wire is isolated and isnt close to anything to get interference with it. Been dealing with aucar for 2 months via whatsapp only, and all they do is keep tossing guesses at it. Just like you, they want me to pull it all out, send it back, wait a month for the transition process, while I have a huge hole in my dash and no radio, while I wait and (hope) the new one mitigates these issues. They won't send out another until they receive this one back. Really??? They claim they can't trust that I'm gonna send this broken piece of shit back when I receive the new one. Cmon man, why in the hell would I wanna keep this pos? Chinese are very difficult to deal with, especially after they already have your money. If your gonna mass produce a product like this, then you better have the means to back it up and perform properly. It's obvious they do neither. It's phuckin unreal man. 1000 bucks, tossed down the shitter.

I bought one for my 2013 ford edge. I never got all the connections, customer service is through email and takes forever. It was working at first then my climate control wouldn't turn off. 2wks later it was showing that my rear hatch was open. And after 6wks of having it, they sent the missing cable and everything was working properly.

I’m with ya my unit is stuck on KM and it will not change to miles and my damn dash mileage is in KM now and I can’t change it

I got 1 for a Ram 1500, it came with Jeep pic. Car Link 2.0 sucks, I flew to California, they gave me aP.C. board to fix a Fan issue, 2nd indicator , shuts off fan. Tach & Speedometer display vanished. No operational manual

I had the opportunity to watch your video and I had a similar experience with a radio for a BMW X five year 2002. These radios use the Google Store application and when they are installed this company does not pay the rights to Google for the use of this application and when it is disconnected the Internet Google recognizes it and begins to block the radio function Personally I had to request authorization to be able to use this application the radio began to work better but I still made the decision not to connect to the Internet or make updates to this application from then on Later the radio began to work much better

I have watched various review videos and read various reviews online so I’m going to play devils advocate here. For the electrical issues, did you disconnect your truck’s battery before doing any of this? The risk isn’t just totally making it so it won’t work but it can fry tiny things so it won’t work properly, for example I didn’t before doing my wind booster and now my led lights blink and sometimes go out for no reason. Second, for the echo during phone calls, where did you put the mic? The OEM mic is above your head (at least on my truck) to avoid echo during phone calls. I saw one install video where he put it behind the unit in the vehicle dash. I guarantee he either gets echoing or it doesn’t hear him vary well or both.

@DECAYED-

7 ай бұрын

How did yours work out?

I have had mine for 2 years and the only problem i had was had to install a small fan on top of the heat sink to cool it better but other than that it works great with a alpine 1500 amp with two type R 12's maybe you just have a bad unit

@Lady_Tism

Жыл бұрын

Even if its "just" a bad unit tho...nobody wants to jump thru this many hoops to get help and then have to rip the whole thing out, reinstall the old radio, wait for the replacement to come, and do it all over again when you get the replacement. OR if you paid someone to install it, you then have to pay them again. I have one on the way to my house and after watching this I regret ordering it. Makin me nervous >.

@Kamkazi-gc5be

Жыл бұрын

@@Lady_Tism how did it work out i just ordered one and im on the fence too

@superRobertoist

7 ай бұрын

​@@Lady_TismWould like to hear fowl up on the radio you bought

Luckily I had no issues with mine when they first dropped them or the 2017 f250s. I also paid half price because I was a “test subject”

Kenwood, Alpine, JVC. Thats all i trust.

I have one in my ram 2500 I had the Uconnect 8” and Bluetooth was messing up on it so bought one of these the CarPlay works when it feels like it but really don’t care about it, I just connect it to my hotspot and all the apps work great

I read on another guys video it takes 15-30 minutes to boot up in cold weather. That alone is a hard pass. Thanks for the warning.

I bought one for my 2017 Tundra and one for my Son's 2014 Tacoma. They both work perfectly on our Androids using our hotspots for cellular connectivity and each one took me literally 15 mins to install so I don't know what this guy is talking about. We've had ours for roughly 2 years now and have had no issues. He's probably not very mechanically inclined or tech savvy, given he is driving a Ford and using an IPhone is very telling. 🙄

@BenandBrandi

6 ай бұрын

Maybe your not tech savvy enough to realize your using e piece if shit… 95% of the comments here agree with me… have a good one bud.

Mine hasn’t worked since I installed it! The tech gave me a run around by installing and reinstalling software. Then updating yada yada yada, then after the year passes they say the device needs repair and that since it pay warranty I need to pay for the send/return fee and the repair 😂

I never had issues with mine.. I sold my 12.1 screen and my 13” screen comes tomorrow.. also get sergy’s firmware..

Ive not had any issues with the unit just some issue with contacting the company for support but I am smart enough to figure it out as well but shouldnt be that tough to jump on a call.

I bought one looks just like this some years ago mine was working fine until recently all I did was turn my car off & turn it back on the radio has a mind of its own it deleted my radio preset stations I can’t use my gps on the radio anymore it’s telling me connect to the internet I did it still doesn’t work & it switched my time to Chinese time & I can’t change it at all! I contacted the people on the installation paper they said we usually respond 24-48 to message I NEVER GOT A REPLY BACK TO MY EMAIL I can’t even touch my screen to get my car on the screen anymore like before. 😡😡😡😡

Man mine is terrible in my tundra current problem is the touch screen won’t touch

We don't manufacture these in the U.S. Does that not seem odd to anyone?

Thanks I was about to buy 1 for my F-250 I’ll be looking else where now

I installed the same radio as yours in my 2017 superduty. Never had issues for 3 years, then it would freeze, crash, etc etc then the screen died. Put the factory head unit back in... Guess what, it was the FACTORY UNIT that was crashing. I had all the same issues because my factory unit died.... I mean the screen died die yes, I contacted them and they offered a repair as it was out of warrenty I never had issues with phone calls, music playing, I was able to adjust the EQ and it sounded better then my factory head unit. I got the expensive one that's had more ram and a faster processor so perhaps that why I had no issues. The lower model one may lag more because of the lower quality internals. As for customer service, they have been amazing for me. I email them, they reply, they offered me discounts if I'd like to buy a whole new model, or just repair my current one. I emailed about any questions or confusion I had with the unit and they always got back to me with the exact awnser I was looking for... Not sure why some people hate on Pheonix radio so much, iv purchased a few for people and know others with the units in their trucks (Chevy and Ford's so far) And not a single complaint from anyo of them!

@BenandBrandi

Жыл бұрын

Glad your experience has been so good. Keep supporting them if you enjoy they’re product. However my issues are NOT the factory unit. As it’s been reinstalled for over a year with no issues. Also not having a phone number for your customers to call, is NOT good customer service IMO.

Had mines for 2 years never had a issue with it 😎

@BenandBrandi

11 ай бұрын

Like a coal mine?

I have had mine for my infiniti g37 for 4 years nothing wrong with it.

Apx 2 yr's ago I put the same in my 17' Ram 1500 and I have no problems whatsoever. I installed myself and it was super easy basically plug and play. Perhaps I got lucky?

@BenandBrandi

Жыл бұрын

Sounds like it.

The experience I am having rn is I bought the first unit for my ram 1500 installed it and it was good but only lasted 2 weeks because when I reset it the screen turned upside down and it wouldn’t fix itself. I thought luckily I bought the warranty for a year so they told me ship it back and they’ll send another well when they sent the replacement the screen had white spots and wouldn’t turn off or it would cut on sometimes. So they sent a third one well I didn’t even get to install it because there was a part that was cracked and to make the shorter they say in order to get a refund after they refused it for a month I’d have to pay a 40% restocking fee which is ridiculous.

This video confirms my pre-purchase experience with this company. I called today and had some pre-purchase questions, and what I experienced is the phone ringing and ringing, and then somebody answered with all kinds of household background noises. So this is a skeleton business running out of someone’s house, I asked to have some questions answered and the girl talking to me said that I needed to be a purchased customer before I can ask a question. They don’t answer questions until your customer and own the product. So they have no pre-purchase information department, which is ridiculous in this day and age. And now watching these videos, so far, I found two, you can see that it just gets worse from what I experienced through pre-purchase. My questions for pre-purchase were going to be, does this thing get regular updates, second question was going to be how long is the warranty and who takes care of it, and then the third question was, does it stay updated regularly?

@BenandBrandi

7 ай бұрын

No updates. From my understanding you have to push firmware updates to it, if you want them. I never reinstalled it. Was not happy.

@tenalls10

7 ай бұрын

THE ONE HE HAS IS NOT THE PHOENIX UNIT

@carwizard01

7 ай бұрын

@@tenalls10 he says it is and it looks the same, Besides my previous bad experience with Phoenix still stands.

@BenandBrandi

6 ай бұрын

Yes it is... are you a paid "reviewer"?@@tenalls10

@BenandBrandi

6 ай бұрын

this guy is full of it. its most def a phoenix@@carwizard01

Got one I’m my truck lol works just fine

Yea I got one it’s trash just when black now I can’t get it to come back on.

I cannot get the backup camera to trigger on. Has anyone had this issue? Fix?

They screwed up my order before I even received it. Thank God. I was able to cancel my oreder and I looked at it as a sign that the product sucked.

@BenandBrandi

Жыл бұрын

Glad you made out ok!

Damn just bought one today from a friend recommended

I have a 2013 Raptor that came with Sync 2. I upgraded it to a sync 3.4 system with caplay. A very few minor issues but otherwise solid.

@BenandBrandi

2 жыл бұрын

I’ll look into this!

@bravomike09

2 жыл бұрын

@@BenandBrandi This is a sync 3.0 system. The APIM and other components are taken from a donor vehicle. Two notable bugs: The "Dual" selection for the AC/Heat temperature control is inverted. That is, when you select "Duel" on the physical button, it's deselected on the display and vice versa. Also, with Apple Car Play active, the temperature indicator does not appear when adjusting the temperature. The volume level appears over car play though. Those are the two bugs I've noticed in the time I've been using the system, which is June of 2021. I also have a 2017 F150 that came with Sync 3.0 and I've upgraded to sync 3.4. The two systems are identical with the exception of the two bugs I've noticed. The person I bought this from on Ebay is Nick. He can add the upgrade from Sync 3.0 to sync 3.4 if desired.

@harveyhbf3

Жыл бұрын

SOLID!!

did this one retain your sync system?

@BenandBrandi

15 күн бұрын

It did.

@gabeenterprises3537

14 күн бұрын

@@BenandBrandi that's scary that is was still junk!

Mine has been nothing but a headache had to send back one unit and I am on the second one and still garbage doesn't connect to my Bluetooth Android auto sucks goes black and now they sending me a decoded box a new harness I'm about to put my old unit back

@BenandBrandi

Жыл бұрын

That’s what I did. Ridiculous, it was a total loss for me.

Thank you for saving me money! I called them to ask a question about their receiver. I asked a sales question, they put me on hold and did not come back with the response.

I'm assuming this is using Ford Sync 3? I know Sync 2 had many of these issues with the OEM units over time and from my understanding the Phoenix system still uses the OEM Sync module. My 2013 with Sync 2 has all of this issues with the OEM unit so I'm guessing if I replace the OEM display with the Phoenix display all of those issues will still be present. I haven't heard of any issues with the Sync 3 units though.

@BenandBrandi

2 жыл бұрын

Yep. This is a 2015. No issues once again when I removed the pheonix into. Steer clear!

Did u try meca certified shop... Technology...may be better than Diy

Such a pity. It does look like a nice unit. Thanks for the review and heads up Ben.

I had zero issues with my unit I installed one 5 years ago and sold my truck recently it was working flawlessly however if I had to buy a new aftermarket radio today I would stay away from them the quality isn't worth the money.

@BenandBrandi

Жыл бұрын

Did yours have CarPlay? And did you use it regularly?

Seem to work well with android...thanks for review

@BenandBrandi

2 жыл бұрын

You bet! hope you will subscribe!

First, I appreciate you sharing your experience with the Phoenix system. Although this video is two years old, your system was running an older Android version compared to today (Ver: 12). I had a wonderful experience with a sales rep (phone) going through every detail that was necessary to get the right unit for my Toyota Tacoma 2023. I can't express enough the outstanding customer service I experienced. That said, many aftermarket car systems are hit and miss, including name brands such as Alpine, Kenwood, or Sony. Not one has a five-star rating. In fact, all of my research indicates that these units either work or don't, and all of the car systems are made overseas. In my opinion, you ended up with a bad unit, and it could happen with any brand. Folks, don't base your decision on one bad experience; give them a chance before trying elsewhere. I highly recommend this system and will advise you to call them to get the right unit for your vehicle. 😎

@mortland7170

7 ай бұрын

Shut tf if they aren't willing to return your money then you got ripped off. What, do you work for them? Probably. Scumbag

@carwizard01

7 ай бұрын

Are a paid shill? My prepurchase experience was terrible! If they can’t support a sales question, I know they won’t support a tech question

Thanks, you just saved me 1000 bucks

@BenandBrandi

Жыл бұрын

Glad we could help! Hope you subscribe to our channel!

I think I see the issue. Looks to be the blue logo truck with lettering in it.

@BenandBrandi

9 ай бұрын

Keep up that sheepish herd mentality these big companies want you to have… then they can make a shitty product and you will buy it because it has your preferred badge (logo) on it… 🤦‍♂️

Mine works fine in a 2015 fusion

Mine sounds like shit even after upgrading speakers & amps.

Have you received the replacement? And if so how is it working? I recently ordered the ZWNAV Tesla style android radio 12.1 and I’m concerned now that I saw your blog. It’s also coming from China although it’s not the same company.

@BenandBrandi

Жыл бұрын

I was so displeased with the first unit I never even installed the replacement.. it’s in the garage.

@louds5505

Жыл бұрын

@@BenandBrandi how much you want for it lol

@BenandBrandi

Жыл бұрын

$350?

Was gonna buy one till I read the comments

Did you ever instal the replacement unit they sent you ?? Wondering if it worked better ??

@BenandBrandi

Жыл бұрын

Nope. Not worth it to me.

@_WELDR_

Жыл бұрын

@@BenandBrandi I’m looking at the soundman kits for iPad . I wanted this one , but I’m not really android and if it’s gotta hard time connecting to Apple CarPlay I don’t want it either 🤣😂

I've seen many issues with this Phoenix systems. Have you considered AutoTecPro's unit?

@BenandBrandi

8 ай бұрын

I have not. Any luck with it?

@madmaxd1

8 ай бұрын

@@BenandBrandi I haven't tried AuroTecPro. From what little I see, seems promising

I bought one of these for my 2016 Honda civic a few years ago and it burned through 4 car batteries in 2 years and if I didnt turn it on and drive it once a day it killed the car battery.

@BenandBrandi

Жыл бұрын

They are junk.

So your saying we shouldn't buy this and just wait for the real deal guys to make theirs like alpine, Sony, pioneer etc those guys. If you don't think that's coming it is just going to take a while longer, as more and more car companies start doing the portrait infotainment systems. I think jeep and ram started coming with those style systems. The audio industry will be forced to do the same. why would you want to go from a 11,12" or 13" screen OEM screen back down to a 8" yes they have bigger screens but those are in landscape and can end up blocking air vents and other things.

@off-road recon did you order if from phoenix automotive or amazon ?

@BenandBrandi

2 жыл бұрын

Pheonix. Wouldn’t do it again. We have a brand new unit in the box. Prob won’t install it.

Thanks u saved me money

@BenandBrandi

Жыл бұрын

Glad I could help

Me too I took mine off, only issues

Hi. I was wondering did you use a Iphone or Android with it? I have saw alot of people who bought who use Iphones and it doesn't work well. What if you have a Android phone would that Make a difference?

@BenandBrandi

Жыл бұрын

Mostly iPhones..

@brittanyp2371

Жыл бұрын

Do you think it would work better with android phones? Or do you think it's not a good Stereo in general? I was personally looking to buying one and wanted to know people's opinions before.

I’m a year late, but I’m hoping you have figured out how to update your sync system and got the updated USB plug in front of your gear selector. I have a pre-Apple CarPlay (2016 sport 4x4) and have Apple CarPlay

@louds5505

Жыл бұрын

Dude same,that’s my ISSUE TO

I have this unit , that yes!! Looks so cool give your truck a huge up grade... I had them in my ram 2014 , in my chevy 1500 2009, in my raptor 2016 and in my honda fit 2009, never had a problem , everithing works great have them for years with no issues and still looking great , I love them. Everything i can said is that if you dont install it properly since the beginning you will harm them and obviously they wont work properly , so be careful at the moment you install them.

@SteelMase

7 ай бұрын

That's probably the issue, he didn't install it properly...

Check out Linkswell. I've dealt with Phoenix and have had good experiences with them but ymmv.

Thanks bro for taking 1 for the team 👍👍👍💪🏽💪🏽

Thanks for putting out the video! I was just about to buy one and this changed my mind.

@BenandBrandi

Жыл бұрын

Thanks for watching!

Thanks for the video bro you saved me from buying that garbage. I guess I’m gonna buy the stinger radio

@BenandBrandi

2 жыл бұрын

Ofcourse! Thanks for watching!

So did they send you a new unit? and did you install the new unit. I been researching units for my F250 this weekend.

@BenandBrandi

2 жыл бұрын

They sent one. It’s still in the box.. honestly not sure I will ever even install it.. it was that bad.

@BlueLineAdventure

2 жыл бұрын

@@BenandBrandi yes, I can't make my mind up on what unit to buy, there are some good reviews out there on that unit. I guess it will come down to what I can get the best deal on and what will work in my F250. Thanks for the video.

@BenandBrandi

2 жыл бұрын

No problem! Yeah.. maybe I got a bad unit. But even the good review I have seen have the same problems I had with the horrid echo in calls and Bluetooth issues.. most people act like it’s no big deal.. I don’t really understand.. phone call quality is a big deal to me.

@lezhaaa1

2 жыл бұрын

@@BenandBrandi well send it to me i need one

@BenandBrandi

2 жыл бұрын

They are VIN specific.

This things just a rebranded IYING that they sell off Amazon. You're better off buying the Amazon version. Faster shipping, 2yr warranty, and you can pay in payments so if it does fuckup just stop paying it. Either you flip the tables and they have to try getting ahold of you, or you get it for alot cheaper than planned

@BenandBrandi

Жыл бұрын

Good advice!

I wish I would have seen this video BEFORE buying one for my 2019 Ram Rebel.

@BenandBrandi

2 жыл бұрын

Sorry! Yeah the unit is not worth the price tag.

@BenandBrandi

2 жыл бұрын

Hope you subscribe to our channel! 😉

He is rite I'm on my second one and its worst then the first one