When Dheeraj Pandey co-founded the cloud computing company Nutanix in 2009, the economy was shaky. Housing was turbulent. And interest rates had moved dramatically. Sound familiar? Nutanix would grow into a multibillion dollar company, and now, Pandey is back at the start-up game. He’s trying to change CRM, though it’s a tough time to be challenging entrenched ways of doing things. How will he weather the storm? And what does he consider his secret weapons in business?