I really commend you Jeb for trying to see the impacts of travel delays from the perspective of airport personnel and airline crews. Your patience and empathy are admirable.

I’m primarily a Delta flyer but one thing I admire about United is their explanations for delays; both on the app and from the gate agent. Knowing why a flight is delayed gives me piece of mind and makes the travel experience more tolerable. Transparency can go a long way to helping all passengers! I really hope Ed Bastian implements this on Delta soon.

@AquariusTurtle

Жыл бұрын

I'm not defending Delta or United but I can give you some inside perspective... the reasons for delays are complex. It's usually some form of Reason 1A --> Reason 2A + Reason 2B ---> Reason 3A + Reason 1A ---> Reason 4A + Reason 1A. You could create a big branch diagram. There's two problems: A) how do you track each of these reasons? B) how do you decide what to tell the passengers? Every airline has this exact same problem.

@_w_w_

Жыл бұрын

You are falling for the trap! UA give you a reason, but it's not always the same reason or right reason. Having dealt with IROPs on both, DL still does a better job at handling disruptions... especially for frequent flyers. Knowing a reason doesn't really help! The airlines are keeping their birds in the air almost at all times, so UA could claim "weather"... if it happened several flights ago and caused a cascaded delay. Given the birds are always in the air, you can technically claim "weather" for any delays as you can always trace back and find a mission that was impacted by weather. What we need in the US is consumer protection laws like EU to stop all the non-sense of made up excuses just to get out of compensating passengers.

@leflores91

Жыл бұрын

@@_w_w_ Somethings that cause delays shouldn’t be released to the public. At least not on the spot, unless the hire ups of the airline say so. Not all passengers understand the inner workings of the airline industry, so they’ll wave off any explanation as meaningless.

@jeffreysnydr

Жыл бұрын

Same with American...

@Blank00

Жыл бұрын

@@_w_w_ and how do you think other airlines would respond if a weather delay caused a cascaded delay?

"I was hangry"...."no you weren't, darling!". That was a classic moment... You guys are a good traveling team.

@dhampir15

Жыл бұрын

That moment really made me smile!

I really love you. You’re so kind and understanding. So many aviation channels are mean and heavily critical, taking their smallest frustrations out on crew.

@jarrettwright3703

Жыл бұрын

That is always my thought about Jeb’s reviews. Many other aviation vloggers have a very mean spirited, ‘aha! Gotcha’ approach to their travel reviews, Jeb tells it like it is without the unnecessary shaming of the hardworking employees for whom all circumstances, negative or not, are not within their control.

@Sanyu-Tumusiime

Жыл бұрын

pete buttigieg messed up our transporation here in the US

@margueritag.1993

Жыл бұрын

@@Sanyu-Tumusiime 1 m

@avioncamper

Жыл бұрын

@@Sanyu-Tumusiime It was messed up long before he came to town. Something called covid and employees quitting in droves, now the airlines are ramping up without enough staff esp. pilots..

@Sanyu-Tumusiime

Жыл бұрын

@@avioncamper nah it's definitely pete buttigieg he's the one that messed it up. it was fine until he came into power. I don't think it is COVID cuz we gave $40 billion to airline industries so they shouldn't have fired the pilots. makes no sense why there is a shortage.

I'm a retired flight dispatcher from a major Canadian airline. I wish we had gotten to have you come visit our ops centre. Thank you for always being so kind and generous and understanding with the airline staff. They always do the best they can to try to make the operation run smoothly.

@RishaanC

Жыл бұрын

@@alunesh12345 im not christian

I had an experience with a delay just last Saturday. I was trying to get to BOS from SLC, connecting through AUS. The AUS flight out of SLC was delayed due to a pilot shortage. This was going to cause us to miss our connecting flight. Luckily, our amazing gate agent was able to rebook us on a direct flight to BOS leaving only a few hours later. We had no issues getting seats together for 3 of us, due to a second amazing gate agent. I should note, this was on Delta; they have caught a lot of negative publicity lately. However, I am a returning customer of theirs, and will absolutely continue to be after this experience. 5 stars!

My wife, who’s also a Suzanne, was in Bergen (as part of a Norwegian cruise) a few weeks ago. One of her favourite places. Has been to Greenland since and is now heading to Lithuania (she’s an art tutor on cruise ships).

Love the 757!!!!

United has to be good at explaining delays, they have a lot of opportunities to do so

@brianweber4154

Жыл бұрын

Yup, Newark to SFO. 5 hrs late in mid May.

Hi Jeb, great video as always. I work at the Frankfurt Airport and trust me, as a employee it is such a hard time for us as well. I always understand the passengers which are frustrated, but sadly some of them are the ones, who start to attack the staff verbally and even sometimes physically. The mistake is by a insane misleading managment the last 2 years. It is urgent that some guys in the managment get fired. But instead they hide and the normal staff gets confronted with the mess from day to day.

Great video showing the realities of what us travelers are facing this Summer. Your positive attitude is a necessity and thank you for acknowledging airline staff working so hard for us this Summer. Jeb you nailed yet again.

Besides one takeoff and one landing the best part of the video was Jeb showcasing his inner kid leaning on the windowsill. The only thing missing was a tremendous sigh! Thanks for the great video guys!

i have to say, i’m truly impressed and grateful for your understanding and compassion with the delays and other related issues. i see so many news articles about how “horrible and unacceptable” the current delays, baggage issues etc are and i can’t help but feel disappointed at how little compassion and understanding these news outlets have for the immense overload and struggle faced by airline and airport staff currently. your good attitude, compassion and understanding is so refreshing. thank you jeb 💙

You know delayes tend to happen now days unfortunately. I’m glad you and Suzanne were able to make your trip. Some people don’t have that choice because some do get canceled even. All you need this summer is a lot of patience and gratefulness because the people that work on the ground work their hardest to make us safe and on time. Thanks for being a great creator jeb. I’m glad to be able to watch your videos :)

LOL, loving the blooper reels, it's nice to see a good sense of humor in a couple!

So when does Suzanne get her own score? SuzanneScore? Bummer on the delay, even more so when you know where the plane is exactly. Love the "be nice" attitude....and now more than ever that is needed with any kind of trip!

Great video Jeb and you have as others have commented shown the impact of delays for both sides. I frequently used Continental and later United on their service between Glasgow Scotland and Newark which was a great service. Friendly, professional crews often flew the route for years and you got to know them and the service was exceptional I wish they would bring it back. It was almost like a trip down memory lane seeing those gates at Newark and of course the Continental 757! Great work as always and to say I am hooked to your videos is an understatement.

You guys are so much fun and so cute together. Thank you for sharing!

OMGosh. I totally do hangry!!! I have just stumbled across your chanel and am seriously binging your back catalogue (both air and rail!) Love you guys. ❤ And i feel if more people showed the respect and empathy that you guys show for others, the world would be a better place 😊

I am an UA ramper out in PHX. Appreciate the 💕💕💕. Love your videos.

Suzanne is like "United, United, United..." and then bam, delayed! This bring back memories of why I went "Delta, Delta, Delta..." I lost count of business meetings I had to cancel or reschedule because of United.

@_w_w_

Жыл бұрын

@@johnp139 Some of the delays are multidays! If someone rarely travel, sure, pad an extra day or two, but if your job require you to go from point A to B to C and so on bang on time, how do you pad? United is not a reliable carrier for critical business travelers.

You both are so incredibly nice and understanding!

This flight deserves bonus points for being part of United’s route network at all. We just took the flight a week after you did. We had similar delays. But it was so nice getting off at our final destination and gathering our bags (that all made it) vs worrying about tight connections and lost bags in Amsterdam or Stockholm, etc.

I travel to Bergen, Norway fairly frequently from JFK & didn’t know that United has a direct flight from Newark. I traveled to Bergen on “DeltaDeltaDelta” (😄) w/a connection on KLM in June that was hassle-free, thank heavens. Jeb & Suzanne, you really do pack the patience when you travel, even when you’re hangry. Now I can’t wait to see the trip thru Norway!

@brianblood9691

Жыл бұрын

I think it’s a newer route for United that’s recently come up.

@TheLewistownTrainspotter8102

Жыл бұрын

United just introduced the service on May 20.

I always enjoy your videos. You are a trooper when it comes to delays.

Had to imagine you being “hangry”! Your vlogs are always up-beat and a joy to watch. Keep up the great work!

You guys might have had a 2+ hour delay... but that captain gave you some of the best take off footage as payback. Beautiful when cities are lit up like that.

Hi Suzanne. I have been waiting for you and your husband. Thank you so much for sharing this video with me. Enjoy yourselves and stay safe. Amen

Hello Jeb, hopefully I get to work your next departure from Newark when next you fly. Thank you so much for appreciating all United (Ewr) employees. United (Ewr) Customer service Agent ☺️

Lovely video, and I hope you have a great trip! Great to see Suzanne in some of the recent videos as well.

OMG! Another great video under I'm sure trying circumstances! But, the bloopers were the dessert! Both of you were hilarious! Thank you.

Hey Jeb another great video highlighting the complexity of plane. Ttavel I was due to fly Tuesday just gone for my birthday to Spain but because of the challenges faced in airports felt it could have a negative impact on my anxiety. Keep uo your great work

We had a flight from Chicago midway to Norfolk that was scheduled for 9: 45 but was first delayed by baggage from a connecting flight. We began to push back but then it suddenly stopped. The tug apparently broke a pin or something on the landing gear while pushing back so we had to wait some more. An inspector came and we finally got in the air, but our flight was delayed by more than an hour and we got into Norfolk at 1 am. Luckily we found a taxi driver to take us to our hotel at like 3 am but is was a rough night-or should I say morning. This all happened around the end of June.

Love the content, empathy and patience from your content, Jeb. Travel is no easy task right now, especially internationally! Would love to see some content with Southwest Airlines soon.

@cwg73160

Жыл бұрын

Ok. Let’s be honest. He always has the luxury of lounge access to smooth out inconveniences, and his job is to travel and show his travel through videos. Editing a video to show spite wouldn’t do him any favors.

Welcome to Bergen, Jeb! I've always loved the approach into Bergen, especially in summer!

Gotta get you to 1M subscribers. I'm never dissatisfied. Thanks to both of you!

7:00 Brings back memories. I remember flying in this business class cabin back in 2014 when my dad and I flew back from Hamburg to Newark.

Thank you for sharing your trip here.

@LMays-cu2hp

Жыл бұрын

Hahaha! The 757s are great aircraft on Atlantic crossing and LA to Hawaii. This would be the aircraft that I would come down to from the 767s or 777s to have narrow body aircraft to fly the long-haul flights.

You guys are a hoot! Perfectly matched and just enough gentle edginess/teasing to make for a long lasting marriage. Kudos for making the videos fun, enjoyable and informative.

Good job,Welcome to Norway and the Beatiful Bergen

So far so good this morning. Flying from Amsterdam Schipnol through Paris to Seattle, starting at 9:30am. We arrived at 6:00am based on all we had heard about lines. The Security line for Economy was wrapped around outside under an awning. With the temperature hitting 100 today in Amsterdam, I am feeling blessed that we could check in at SkyPriority with AirFrance and the whole process took only 25 min, instead of several hours as expected. Enjoying the KLM lounge with the extra time catching up on Jeb videos

Im genuinely surprised that you guys don't get delays as often! Most of the time, my plane is delayed; it's pretty rare for my family to experience a on-time flight!

I love 757's. Great vid!

About three weeks ago, I was flying from San Diego (SAN) to O'Hare (ORD) via a 2 hr layover in Vegas (LAS). The first leg between SAN and LAS went smoothly but the second flight ended up being delayed for more than 2 hrs with the aircraft stuck at LAX. Still managed to get to O'Hare around an hour or two late but Spirit still treated us to a nice sunset lol.

Awesome video! Haven't checked out your website much, but looked at it today. I have to say it's top notch design, I'm actually speechless as to how good it is.

4:38 A United Plane Landing Smoothly! I Hope You Get A Smooth Landing Jeb! Enjoy your flight 🎉🎉🎉🎉

Happy 5 year Jeb! You should bring back the bass riff from the first video, it's a banger!

Really enjoyed this video. Thanks Jeb!

Saw my favorite airliner in the background a few times, big brown!!

Dear Jeb, Your Channel Rocks! And I Did Work At CVG In Collage On the Runway!

Nice job to United for your updates. Great video Jeb!!

LOVE the Bomba socks...one of my fav brands!

As a United Customer Representative I'm just smiling the whole time. I must say there's a lot of Americans who is still very understanding, polite & kind. Thank you for calling United hehe 😁 Please be more patient 🙏

The Faroes will be amazing!! Can’t wait to go back! Enjoy….. 🇨🇦

keeping u in the loop as much as possible is goated. wish more pilots, flight crew, plus ground crew would do it

Job, you're very informative on you're Channel!!

I chuckled at your water sloshing around because of the turbulence. One time I was flying a mission on a P-3 over the Pacific and the plane dropped like a rock. The coffee in my shipmate's mug came out and was hanging in the air like a long ribbon. He valiantly tried to position his mug under the 2 foot or so long stream, but to no avail. When we bottomed out from our descent, the coffee went "flying" everywhere. Ah, good times!

Thank you for the video!

Aw dang, I can't believe I was so close to a Jeb in the wild sighting!!! I was on that delayed united flight UA 1432 to Austin. So close!!! Either way always appreciate the videos!!!

My family almost took this flight 2 weeks ago but instead went out of jfk to amsterdam, then amsterdam to norway....good thing we stuck with that!

Welcome to Norway hope you enjoy it sadly I’m on holidays my self would be a real pleasure to meet you guys

Nice review Jeb! Not long left on these 757's - soon to be replaced by the Airbus A321LR/XLR & the 737-9/10 MAX - truly are iconic aircraft!

Avoid Newark at all cost was what a United flight attendant told us last month when we were flying to Puerto Rico and we had to change our flights unfortunately we had to go to Newark and although we landed two hours early we almost missed our connection that airport is FUBAR with all the construction and SHuttle buses . etc.

Every time I see one of your uploads I get a snack and get a blanket and get comfy 😆 love the vids Jeb! I get a snack cause I know you’ll eat and make me hungry 😂😂

That was a fair level headed review.

Love Suzanne’s shirt! Love live the Tulip!!

Job! You're a good natorater! Enjoyed this video!👍

@GreenerGrass

Жыл бұрын

Thank you so much 🤗

More UNITED Please I love your videos !!!!

Hurtigruten? Svarlbard? Bergen to Oslo? Oslo to Tromso? All of which are on my bucket list.... Faroe Islands! Strangely my wish is to visit via the ferry from Denmark to Iceland... Lovely video, positive as always despite being "hangry". Ah, the impression that went from Sir David to oddly Stephen Colbert was......interesting ;)

You both are so awesome.

Very cool vid. I'm a UAL guy, and live close to EWR. Much time is spent on the web watching Newark's flights in and out. Your wife seems great.

I love seeing Suzanne more in the videos!

I'm an Alaska 100k, and have been really fortunate to not have hit any delays this summer. Alaska went through some extreme staffing and schedule pain in the spring, and really cut back their schedule for summer and fall to compensate. Now their operation is mostly running well.

Hey there, EWR is actually my home airport. I believe that is the Polaris lounge that was JUST BUILT this year.

I flew to Chicago, February 2015, for my son's wedding. I was scheduled to arrive there at noon 3 days before the wedding day......from Philadelphia,PA with a "short" stopover in Atlanta, Georgia. Our flight finally departed 12 hours later!! We arrived in Chicago at midnight with @12 inches of snow and still snowing.!! However, the wedding was wonderful !!

On a recent Lufthansa flight from Frankfurt to Atlanta, the airline did not put my daughter's wheelchair on the plane, even though we did everything they told us to do. It's been several days and the wheelchair still hasn't landed in Atlanta yet. Thankfully we do have backup, still! It's a wheelchair folks! People kinda need those things!

@virgoenergy6636

Жыл бұрын

Lufthansa is THE WORST!

@afcgeo882

Жыл бұрын

Gate checked?

Finally someone who appreciates the 757! As an AV geek and Delta Flight Attendant, the 75 is still my favorite plane. Thank you for the DELTA DELTA DELTA comment Suzanne 🤣 I hope I get to meet you both one day.

Last Saturday my AA flight from Albuquerque to Dallas was cancelled! Luckily got on a flight from Santa Fe and took the last flight home to CVG, only home two hours later so it was not a bad situation ❤️ extra thanks for the aadvantage hotline for changing our flights

Great review as always. Sad you got one of the us retrofitted 757s. A dozen or so of the 35 757-200s have been updated with the same IFE as the new planes and new covers on the seats. That would have improved those two areas on your score. But nonetheless these planes won’t be flying these routes much longer anyways with the A321XLR coming to UA in a few years. Absolutely love the Polaris product and can’t wait to see more of it from you! Keep it up!

Hi Jeb, I too love the 757. In my opinion, a transatlantic flight is no problem fliying United's older style BusinessFirst configuration. Seats are still very comfortable and attention is definitely more personalized.

My dad and I were flying from YUL-ORD to get back to the states after going to the Montreal F1 race. We were flying air Canada, and our flight had a short 30 min delay, or so we thought. After we boarded our CRJ-200, we were stuck on the ground for another 2 hours! 2 of the most uncomfortable hours in my life! Thankfully we made it home safelt

Ahhh the bloopers always so funny!!!

I love the 757.....kind of a hot rod among the various jet aircraft. Suzanne I love your United shirt as well! Steve R.

Amazing trip report! Unfortunately today we all have to pack our patience! Also, the evil blue Suzanne at the end was hilarious!

Great informal video!!

I flew from Houston-Bush to Charlotte back in June of 2022, and yes, there were long wait times at both airports, but nothing serious. Just plan ahead and my personal advice, avoid early morning flights, because the wait time at TSA is 2-3x longer wait times. Go with TSA Pre-Check!

Jeb + Suzanne have the best attitude in the sky, even when delays might want to make them hangry XD Enjoy your time in Norway!

Love the Black Bay Pro 👍🏻

I have just had a flight to Cleveland from Newark that first get delayed as a result of our inbound aircraft getting diverted to Albany due to severe weather! Delayed by another 2 hours, and then another 20+ or so minutes down the line, the flight was then cancelled! Luckily I managed to rebook my flight online with no problem or extra charge, but no hotel vouchers were offered! There were no other later nonstop flights to CLE with available seating so I decided to overnight my stay and get in an airport hotel, and decided got an early morning nonstop flight. Perfect example of dealing with such an unfortunate event!

Just got back last night from a transatlantic flight whose first leg was delayed two and a half hours, and then it took us about an hour to get to our gate at JFK after landing. (Granted, that second part could have happened before 2020.)

@afcgeo882

Жыл бұрын

So no delays happened before 2020, in your opinion or at least not on transatlantic flights?

@doug.jones.88

Жыл бұрын

@@afcgeo882 I never said that. Jeb asked viewers to post in the comments about recently delays, which I did.

@afcgeo882

Жыл бұрын

@@doug.jones.88 Your last comment, in the parenthesis, makes it seem like only the second part could have happened before 2020. That has nothing to do with Jeb’s question. That’s a silly comment as delays have always been common in civil aviation.

@doug.jones.88

Жыл бұрын

@@afcgeo882 My point was that the JFK taxi time doesn't necessarily count as a delay.

Awesome Video! Keep it up Jeb!

Yes Jeb when I flew back home to Phoenix from Reno on AA. The airplane had air conditioning issues which lead me to be home an hour later.

I experienced my second delay, this time on my summer 2023 vacation with my parents to DC, when we were scheduled to leave on our Delta flight at 1030pm from LAX. But the plane at our gate hadn’t left out yet due to waiting on a tug to push it out, which delayed our flight( at the time by 1 hour)which had already arrived and was waiting on that gate to open which had passengers on it waiting to deplane,plus to clean that aircraft for our flight to Detriot, which delayed us even more by another hour making it a 2 hour delay (which made us miss our connecting flight in Detriot). To make a long story short, we didnt leave LAX until 1:00am.Once we arrived in Detriot ,Delta rebooked us on a Tuesday morning flight to DC, which meant we had a day/overnight on Monday in Detriot, but we packed a lot of patience,and we understood. We even took a little tour around Detriot. We were confirmed on the next day flight to DC, but we truly enjoyed experiencing being in a New State and City we never thought we visit. Thank you for sharing your videos Jeb I truly appreciate your travel content!!

It looks like we flew the same day from Newark (the 4th of July). Mine was to Paris. And it was also a mess, since there was still 30 minutes before departure a plane going to Frankfurt at our gate. There was about an hour delay finally, with clear indication about what was going on : “it’s a mess and we are working on it”. TSA was overcrowded also, with more then 45 minutes to go through security. But finally that was a good signal that despite of covid crisis passagers are back !

Jun 20, scheduled MCO/EWR/CPH. United/SAS. Two days before departure United cancelled our flight to EWR. We were rebooked on an earlier United flight which gave us 7 hours at EWR. No problem, we had access to the SAS lounge when it opened. Not the same level as a Polaris lounge but was adequate. Two days before our return the SAS pilots went on strike. We were rebooked on British Airways, CPH/LHR/MCO. All worked out well.

Woaaa!?! I wish i knew you were coming to Norway! Super curious to see where you went after Bergen.

Delays are certainly harder on crews! Your poor crew lost 3 hours of their layover. I had an 18 hour layover turn into 10 once cause of such long delays. We don’t get paid for them either. Passengers don’t understand that we hate them probably more than they do.

@GreenerGrass

Жыл бұрын

Agreed 100%! Thank you for keeping us in the air...especially during these trying times!

Love the bloopers 😂

@1:50 I thought I heard Suzanne whispering "feel the burn" when you were eating that spicy food. 😆🤣

i once had a 4 and a half hour delay at Newark. every single flight there had gotten delayed and everything was packed at least i had access to that amazing Polaris lounge tho