⭐READ FIRST BEFORE COMMENTING :) This is a scripted mock call based on a real call and is meant to give you an idea of what a credit card call type is. The call flow and terms are standard, however, the procedures and solutions may or may not be applicable to your account. It's NOT meant to be a perfect call so leave a comment below - what do you think can still be improved in the call? PS: Do you want more mock calls about bank customer service?

@nikitabalagtas

3 жыл бұрын

Thank you po 😊 Abangan ko po yung video niyo mamaya ❤️

@ReaNinja

3 жыл бұрын

@@nikitabalagtas Thank you! 😊

@airiesgarcia5601

3 жыл бұрын

Yes we want more 😍

@jonathanjosepha.cacdac5060

3 жыл бұрын

Yes miss! 💞

@genelynzorille8259

3 жыл бұрын

Yessss pooio

This is really helpful. I am a newbie and waiting for my final mock interview tonight. I don't have any idea about financial accounts. So this is really helpful. Thanks 😊

Thank you for this video Ms Rea. Its a great help for us! ❤

This is helpful for my account validation later. I'm still waiting for my Final Interview and I hope I can ace it and be able to land the job.

Thank you so Much ms rea! I learned so Much from You! God bless

yes i agree that you have to read line by line and check customer last transactions and check her last payment and check if she customer have automatic payments. so you have to provb on the account and you have learnt to ask good questions to the customer or you can give her credit line increase in customer with good standing and you are right the bank will approve the transaction in good standing also.

I really like this thoughts and ideas !

Thanks maam for the tips, it helps a lot!.

Thanks Rea, I'm upgrading my skills. Have a great weekend dear

@ReaNinja

3 жыл бұрын

Great to know ❤

Explained well

yes that can be done in a store you can pAy cash and at the same time charge to card.

Well done. Financial acc. here😍😍

@ReaNinja

3 жыл бұрын

Thanks for watching! ❤😊

@shielamarieloquellano9334

3 жыл бұрын

Hi may i know what are the possible final acc validation Scenarios to be asked aside from declined credit card ? Tia

Thank you for such a Wonderful Video. A Great Help 👍

@ReaNinja

3 жыл бұрын

Glad it was helpful! :)

Thank you so much for this video miss rea ❤️ Stay safe and healthy 😘 Love from San Francisco Magalang pampanga 🙏

Thank you Ms. Rea. You're my inspiration since I decided to apply in call center industry. I'm grateful that the volume of your video content got a higher volume. I think it will help me a lot to learn about bpo. Thank you so much.

@ReaNinja

3 жыл бұрын

Thanks for the feedback. 🙂 appreciate it. ❤

Financial support here😊 waiting nalang po ako sa final interview😊

do you have a video mock call script for financial account??

Hi miss rea can u make a video for caption call account.thanx

I am about to take my first LIVE call 😬 It was a nerve wrecking moment. I don't want my Trainer to feel disappointed afterwards barging my call later. About to graduate in Training and Nesting start next week. Happy to find a Financial service account mock call ❤️💙💙

@ReaNinja

3 жыл бұрын

All the best! 🤗❤️

I suggest to use a different sound for the cx😅

Hi Ms Rhea, thank you for this video and it helps a lot. Can you also make a video about negative balance on the account? since some of cardholders are not aware why they had negative balance on the account? 🙏🙏🙏

@ReaNinja

8 ай бұрын

There are different reasons but yes, I can include sa list of to do videos ko 😄

Thank you so much po malaking po ito samin btw pa req po more mockcall pa po with dif acc. Thank you po

First time call center ako, finance account ko waiting nalang sa final interview huhu sana makapasa

The card limit was 4500 dollars?

Ano po mas madali account financial or telco?

Is financial account difficult to handle?A friend of mine said that it's one of the most difficult and toxic account, and now i'm having second thought because it is the account that i'm currently applying for

@ReaNinja

3 жыл бұрын

I don't think it's really difficult. Just like everything else, it is hard at first but youll get used to it. One thing I can say though is that they're strict with policies..

Hello Ms. Rea, I'm having a Account Validation today for Financial Account and i'm so nervous because i failed last time. This is my 2nd Account Validation and every time the validation started nagkakamali ako tapos yung grammar ko anlabo and nablablanko ako. Even though nagprepare ako nawawala lahat ng prinaktis ko. This is my first time applying BPO and i really badly need job. I've been applying BPO for 4 months na. I hope mabasa mo to and mabigyan ako ng paraan or tips. Thank you so much and God bless

@angelicacamposano7813

3 жыл бұрын

Hi po, any update mo sa inyo?

+1 sub for teaching us. May question lang po ako. Last October I failed an exam for a Bpo company. Nakalagay kasi duon Moodle test where i need to input i guess some data regarding sa client. I wish meron po kayo tutorials for those kind of test. Un lang nabagsak ko and o really need the job to provide for my mother. If i remember correctly there is like client name, adress 2 to be exact, don't know why bakit 2 adress, company name and email address.

@ReaNinja

3 жыл бұрын

I think it's a new kind of assessment. But I'll check and see what I can share. Meanwhile, try applying again to other companies. ❤

Watching november 2022

I've been assigned to Financial account can you guys give me some advice if I should continue, because some people told me that it is toxic

@ReaNinja

3 жыл бұрын

Continue. 🙂

@remilarcibal2671

2 жыл бұрын

Newbie din ako. Financial account sa payment kami. Continue lang

@leanahandoyo9228

Жыл бұрын

Continue ☺️ Csa for financial account also.

Hi po 👋 Done na po ako sa final interview tapos sabi nila sa Retail Account nila ako ilalagay and then ngayon po waiting na po ako for Account Validation pero ang sinend po nila na Scenario for Mock Call is about Bank po its Card Acvtivation po kasama parin po ba yan sa Retail Account?

Sakop po ba to ng Financial account? Thankyou in advance po sa sasagot 😊

@ReaNinja

3 жыл бұрын

Yes 😊

Hi Rea did you tried learning a foreign language to get into a bilingual account?

@ReaNinja

3 жыл бұрын

I never tried to be in a bilingual account, so no I did not learn a foreign language just to get in any. :)

@Jemm1029

3 жыл бұрын

@@ReaNinja I see, being in one will be very profitable my friend just got into a Spanish non voice chat account

@ReaNinja

3 жыл бұрын

Bilingual accts do pay bigger, I agree.

i’m watching this cause my account is credit one collection.

@ReaNinja

2 жыл бұрын

different sya from collection tho but hope you can learn a thing or two ;)

@remilarcibal2671

2 жыл бұрын

Same COB din ako. Kamusta?

a agent should learn to give opposition to customer. and Rea thank you did we together in the past like babk of America or HSBC. just asking.

Ano po mas madali financial or telco?

@MarilaqueRider

3 жыл бұрын

Telco kaso puro irate hahaha