If using the isofix base, is it necessary to also use the seat belt to secure it? We’ve got the base but have also been using the seat belt to fasten the seat in too for the last few months

@cybexglobal

9 ай бұрын

Hey Laura! No, you should not use the seat belt when the Cloud is attached to its base.

Does the leg fold underneath the base for transporting? Or is it fixed in place?

@cybexglobal

Жыл бұрын

Hi! 🙂 It's possible. Check out this video for more tips. kzread.info/dash/bejne/pI51y9Kpiq--m6g.html

is this compatible with the Gazelle s stroller, using as double (for twins)?

@cybexglobal

Жыл бұрын

Hey 😊 Our Cloud Z2 i-Size will indeed be compatible on the Gazelle S thanks to the Gazelle S car seat adapters available as stroller accessories. To attach a second CYBEX infant car seat you will need to purchase additional Gazelle S car seat adapters. We hope this helps.

Hello, I've tried to recline the seat while it's attached to the base but it didn't work. Do you have any tips/help? Thank you :)

@cybexglobal

9 ай бұрын

Hi Tomas, thank you for getting in touch and for choosing CYBEX for your family! The Cloud Z2 i-Size has two positions in the vehicle; Upright and semi-recline. When using the Cloud Z2 i-Size outside the vehicle you can recline the seat into an ergonomic lie-flat position.

Hello, is the cybex cloud z2 baby seat compatible with the bugaboo dragonfly stroller? Thanks!

@cybexglobal

9 ай бұрын

Hi Mara! Unfortunately, we do not test our products with any other brands, therefore we are unable to confirm the compatibility. However, you could try to contact Bugaboo directly for advice. We would also suggest checking with your local retailer, as they are usually quite knowledgeable about mixing brands.

Is this compatible with the babyzen yoyo2 stroller? Thank you!

@cybexglobal

9 ай бұрын

Hey Pamela! We have positively tested the Cloud Z2 i-Size on the BabyZen YOYO2 according to safety standard EN1888 with adapters made available by the manufacturers of the stroller. Therefore, we kindly ask you to get in touch with BabyZen to make sure you purchase the correct adapters as we do not produce adapters to fit on other brand strollers.

I would like to order Cloud Z2 i-Size, but I didn’t find on the internet, what is different between Cloud Z2 Gold and Cloud Z2 Gold Platinum? 🙈

@cybexglobal

9 ай бұрын

Hi there! You can find our Cloud Z2 from our retailers: www.cybex-online.com/en/row/stores or on our webstore: www.cybex-online.com/en/row/p/CS_PL_Cloud_Z2_i-Size_EN.html Cloud Z2 is a product from our Platinum line but we don't have any Cloud Z2 Gold. Contact us via Whatsapp if you have further questions!

I’m unable to remove the tightening strap so I’m having to tighten it by sticking my finger in. Is there a way to loosen it?

@cybexglobal

9 ай бұрын

Hi Cloe! Thanks for reaching out! Would you be so kind and send us a message via the contact form with the details so that we can help you better? www.cybex-online.com/en/row/service-hub/contact/contact_us.html Thank you in advance!

At "Step 4: Ensure base is secure" 2:00, the base appears to move sideways a little bit. Is that intentional? I installed everything as per instructions and see green indicators, but I am still getting slight wiggling. Is that normal or is the construction meant to be completely stiff?

@cybexglobal

11 ай бұрын

Thank you for your feedback! The rotatable ISOFIX connectors are part of the safety concept and can accommodate variations in size and geometry of different cars. The rigidity of the overall unit - seat and base - is designed in such a way that the forces in a collision are absorbed as gently as possible. This may give rise to the false impression that the seat is not firmly attached to the vehicle. A little movement is perfectly fine in this case.

@robertmanson-sawko6377

11 ай бұрын

@@cybexglobal thank you for replying. It did occur to me that overly rigid structure is not good, but I thought I better ask. It was very straightforward to install by the way and fits well in Mini One, which is quite impressive.

@cybexglobal

11 ай бұрын

Thank you so much for this nice feedback! We appreciate it ❤️

@PaceFineArts

7 ай бұрын

I agree, I found it quite wobbly, thanks for posting the question.

Would this be available in the US soon?

@cybexglobal

Жыл бұрын

Hey Kim! We do not have plans to release the Cloud Z line in the US. We currently offer the Cloud Q, which you can check out here: www.cybex-online.com/en/us/p/CS_PL_Cloud_Q_SensorSafe_3_0_US.html Some great things are coming though, so keep an eye on our website, as any new releases will be announced there first 😋

When being reclined inside the car, can it go flat? Or it still has some angle?

@cybexglobal

6 ай бұрын

Hi there! Our Cloud T i-Size car seat offers an ergonomic lie-flat position but this position is permitted exclusively for use outside of the car, for example on a stroller, and must not be used in a vehicle under any circumstances. However, when installed on Base T inside the vehicle, the newest Cloud T i-Size can also be placed in a semi-reclined position. Our goal within the development of our in-car recline of Cloud T i-Size was to find an angle that is comfortable for the passenger but at the same time provides a high level of safety in case of an accident.

Do the 'cloud Z2' and the 'Cloud Z' have the same stroller connection (adapter)? If a stroller is indicated to be compatible with teh Cloud Z, is it going to be compatible with the cloud Z2?

@cybexglobal

Жыл бұрын

Hi! Thanks for reaching out and for considering CYBEX for your family. The Cloud Z i-Size and the Cloud Z2 i-Size have the same adapter connection point, but we have not tested the infant car seat on the other brand product. Therefore we are unable to legally confirm the compatibility.

Can this base or the Z base be fixed in legs forward position? I have a car that has backward facing seats and it would be very handy if it could. For ppl without imagination: seat reversed + baby seat reversed = baby stays head forward.

@cybexglobal

6 ай бұрын

Hello, as you can only use this car seat rear-facing, it cannot be used on rear-facing vehicle benches. A rear-facing car seat on a rear-facing vehicle bench would be front-facing when installed.

@SilverKiMak

6 ай бұрын

@@cybexglobal Yes and then i rotate the seat in the Base to the proper position. But something is not letting me, maybe you know what exactly. The older kids seat Does rotate, so mechanicaly it's possible. And why not make a switch for this option? There are tons of people with buses like Multivan, where placing the toddler facing all the people in the back is so much better than facing the car's seat backrest.

Can the rotating base be used in cars without the lock in bits on the back of the cars chair?

@dinesreide5122

Жыл бұрын

No obviously not 😅

@dinesreide5122

Жыл бұрын

But most cars have them, they are just not visible (you have to dig a bit to find them)

@robertpotter626

Жыл бұрын

No but I think cars from 2016 onwards started putting them in. If you look in the seats and find metal guide loops then you've got it. Or if you google your car model you should be able to find out if it's got isofix

@cybexglobal

Жыл бұрын

Hi Rebecca! Thanks for getting in touch. The Base Z2 requires Isofix to be fitted in a vehicle.

Is it possible to recline inside the car without the base (seatbelt only)

@Patrick-fd6lc

Жыл бұрын

He is showing it in the Video

@cybexglobal

Жыл бұрын

Hi! Thanks for your interest. In case the seat is used with a Base Z2, the new recline position is easily adjustable with only one hand, allowing for a more comfortable position for the child. For safety reasons this does not apply for a belted installation. In addition, the infant car seat can be adjusted to an almost lie-flat position outside the vehicle, e.g. as part of a travel system.

the product has a beeping mechanism, and when all checks are green it keeps beeping. I notice the position of the feet, at a specific level it stops beeping, but it is very unstable .I had to remove he the battery.

@cybexglobal

Жыл бұрын

Hi João, we are sorry to hear you have had a negative experience with your Base Z2. The beeping occurs when there is not enough pressure on the load leg. Please can you check the load leg is pushed forwards towards the front seat of the vehicle. You should hear a click of the soft-lock. If this doesn't help, please reach out to us via our contact form on the Cybex website: www.cybex-online.com/en/en/service-hub/contact/contact_us.html If you bought the base from a retailer, please contact them directly.

@TheRogueJedii

Жыл бұрын

Yeah I had to push it forwards for the beeping to stop

Is z2 car base compatible with Cloud z (First gen)?

@cybexglobal

Жыл бұрын

Hi Matteo! The Base Z is compatible with the Cloud Z i-Size, Sirona Z i-Size and the Sirona Z2 i-Size. However, the Base Z2 is only compatible with the Cloud Z2 i-Size and the Sirona Z2 i-Size.

Hi! Is it compatible with Cybex E-Priam?

@cybexglobal

Жыл бұрын

Hi! The adapters that are supplied with the e-PRIAM are compatible with all CYBEX infant car seats (also with the Cloud Z2 i-Size).

@victoriaiv22

Жыл бұрын

@@cybexglobal thank you!

What can I say about this

Is this available in the USA?

@cybexglobal

Жыл бұрын

Hey there! Our Cloud Z line is not available or tested for use in the US. We currently offer the Cloud Q, which you can check out here: shop.cybex-online.com/en/us/cloud-q-platinum_us.html?rd=cloud%20q

How do you adjust the headrest back down?

@cybexglobal

6 ай бұрын

Hi there! You have to use the same lever to adjust the headrest up or down (0:42)

@jovanakaludjer

4 ай бұрын

@@cybexglobal Hi, I’m having trouble adjusting the headrest back down, what could be the issue?

@cybexglobal

4 ай бұрын

Hello, In order to provide you the best possible feedback regarding your concern, we kindly ask you to send us the article and serial number located on the white manufacturing label, via our contact forms, under the section contact us, so we can easily involve the child safety and product teams: cybex-online.com

Hi i installed the isofix base but everytime i take out the Cloud Z there Is a sound that doesnt stop unless the Cloud Z Is in the driving position, how do i make It stop?

@cybexglobal

Жыл бұрын

Hi Sofia! Thanks for getting in touch 🙂 We are sorry to hear that you are experiencing this issue. Could you please make sure the load leg is pushed as far forward towards the front seat of the car as possible? And then try extending the load leg length. If this doesn't help, please reach out to us via our contact form on the Cybex website: www.cybex-online.com/en/row/service-hub/contact/contact_us.html If you bought the base from a retailer, please contact them.

@bazzatron1

9 ай бұрын

Just remove the battery, theres a small battery compartment in the bottom of the base.

How do I get the seat out of the base?

@cybexglobal

28 күн бұрын

Hi there! This is presented at 4:42 🙂

Do you ship to the US?

@cybexglobal

Жыл бұрын

Hey Nina! Thanks for your interst in our products. The Cloud Z2 i-Size is not available in the US, but we do offer the Cloud Q, which you can check out here: shop.cybex-online.com/en/us/cloud-q-platinum_us.html?rd=cloud%20q

@ninarose7200

Жыл бұрын

@@cybexglobal unfortunately they don’t offer the same features. Will either z2 products eventually be available in the us?

@cybexglobal

Жыл бұрын

We do not have plans to release the Cloud Z line in the US, but some great things are coming. Keep an eye on our website (www.cybex-online.com) as we will announce any new releases there first.

@ninarose7200

Жыл бұрын

@@cybexglobal Sad because there is really a hole in the market. When will your new products be launched? Before February? Is it similar to the sirona z2 or clouds z2?

@cybexglobal

Жыл бұрын

We do not have any information to release right now, but as soon as we do, we will post it on our website ;)