he paid $600 for a detail so he is looking at every detail

@RobertPope-RAZ

Ай бұрын

😂😂😂😂😅😅

@OFFICIALBROTHERBOLDLYMUSICK

Ай бұрын

@@RobertPope-RAZthat wasn’t a joke

@dashawnrobinson1802

Ай бұрын

HELLO ?

@josephpeoples2621

Ай бұрын

​@@OFFICIALBROTHERBOLDLYMUSICK No one said it was, but ok

@JayCapot

Ай бұрын

I gotta give it to you😂 this comment was slick 😂🫡✌🏾

The mistake was to book a $600 Detail. 😂

@NBDYRL

2 ай бұрын

cry about it, details cost money.

@Aaron-jp5nz

2 ай бұрын

That’s cheap

@GeneralGrievous11B

2 ай бұрын

@@Aaron-jp5nzI thought that was a good price for all that they did.

@CommandoMaster

2 ай бұрын

The customer expects more at that price

@NBDYRL

2 ай бұрын

@@CommandoMaster yeah thing is if you think that, you arent his target audience for his services, you can go wash it yourself for $7 at the car wash place close by 👍

A scratch on the wall of the glove box?! Okay, that customer was searching for something to complain about!😂

@thisistheend_777

Ай бұрын

So. It was 600$! He prob only noticed cuz the plate was in the glovebox.

@elwingy

Ай бұрын

when you are asked to pay 600$ to detail your car, you expect rightfully PERFECTION. Remember that he paid so much because he wanted his car in pristine condition, definitely not adding scratches, no matter how insignificant they may sound to you, who clearly isnt willing to pay up this amount of money for such a service.

@mxz2024

Ай бұрын

​@@elwingythat depends how much 600 is ..if he gets A LOT OF SRRVICE, more than at any competitor company..then its stupid to complain. but if it is really "over priced" or above market average price..then you can expect above quality/perfection

@joeyr1697

Ай бұрын

That’s crazy

@TheRealestHi

Ай бұрын

It was probably already there.

Bro he was looking for a refund

@iLoveAppl3947

13 күн бұрын

Not really. Usually when you pay $600 you expect a top service now i'm not saying he did a bad job but if you are going to charge $600 for a detailing then ensure its one of the best service in the world

@Redditor6079

13 күн бұрын

Yeah exactly always tell these people to F off. Remember customers are replaceable

@Redditor6079

13 күн бұрын

Problem customers are replaceable

@mainfish88

10 күн бұрын

Should say “ i want to give you a refund, but can’t on a premium service so ur next is free “ keep em coming back!

@Darkshadoz

7 күн бұрын

​@@Redditor6079 Ur name says it all. U need happy customers to succeed in business.

Only bmw owners will complain about a scratch they'll never see

@Person-jy4sc

2 ай бұрын

They complaint for free. they want everything for free. Don’t want to pay.

@mindnova7850

2 ай бұрын

@@Person-jy4scThis is FACTS!!!

@lamydora457

2 ай бұрын

Thats not the point. Its the principal they damaged the car it doesnt matter if you will never see or how small it is they failed at their job bottom line so they should make it right.

@lewisgraham9117

2 ай бұрын

Also the guys should of been like we just clean cars & do not remove any car parts. Simple….but of course bmw drivers think there entitled to everything 🙄

@DivineVegan

2 ай бұрын

@@lewisgraham9117 especially the owners who take oout loans to buy their BMWs lol fake people's

“You don’t lose a customer by making a mistake. You lose customer by the way you handle the situation.” Well said.

@jimbobsmith2496

Ай бұрын

100%!! It’s about how you take care of me after something goes wrong that will win or lose my business for life. Those that have the money, those that know how valuable their time is, don’t perform physical labor for a reason. Once you understand that, and take care of me, I am your trusted customer until you stop taking care of me

@Pemj2k

Ай бұрын

I'd imagine it also involves humbly accepting when you've made a mistake, but also reasonably accommodating the customers' mistake. If the customer is being unreasonable, then it's probably best to just let them go. Word of mouth is powerful and will negate any blustering the negative nancies do.

@Cycleordie0879

Ай бұрын

Facts!!

@nicholasgarnett-ly9nw

Ай бұрын

Good philosophy 👍

@HienNguyen95

Ай бұрын

Shut up

To everyone complaining about “soap” on the steering wheel, you don’t know how to properly clean leather.

I remember when a detail job was $150. That was back in 1995.

@warwickscram1656

Ай бұрын

In 1995, 150 bucks was two weeks rent.

@DigitalCanvas85

Ай бұрын

That would be like 300 bucks adjusted for inflation

@allatv82

Ай бұрын

I think 1995 was the last time I "detailed" any vehicle I've owned.

@lucien4980

Ай бұрын

I remember it being that like 10 years ago and they did a damn good job too

@davidabest7195

Ай бұрын

Its 69$ right now in my city if you in the hood.

Spent my Sunday detailing my 2 cars, saved $1190

@gusbub13

2 ай бұрын

Doesn't mean you did a good job. There's a big difference between "cleaning" your car and detailing it. That said, I'm suspicious of the value of this guys' work, too.

@keeblertime1486

2 ай бұрын

And it was nothing close to what a professional does.

@dylanclay2741

2 ай бұрын

​@@keeblertime1486you think it's that hard to detail? Just takes time and effort , but if you wanna keep spending $600 of your husband's money to detail your car several times a year be my guest

@keeblertime1486

2 ай бұрын

@@dylanclay2741 Exactly, time and effort. It doesn't matter the level of difficulty. It's about the time and effort. And they have more than one guy working on it. That's more man hours. Just because you're willing to work for peanuts doesn't mean others should too.

@bossman5190

2 ай бұрын

⁠@@keeblertime1486*You sound insane, someone doesn’t have to be a professional to detail their car like a professional.. You actually have the audacity to claim his work was no where near a professional without seeing the actual work is actually hilarious. “Just because you decide to work for peanuts..” Bro, he is just cleaning his car himself and saving his money at the same time, if he’s happy with how it looks and if he is saving money why tf does it matter how it looks? You act like it’s your car and if someone does something on their own it’s a crime. You seriously need help.*

I wouldn't install or uninstall anything during a detail. The customer could know the part is broken and ask you to remove it just to make it look like it was your fault.

@OMFGitsJon

2 ай бұрын

Exactly! Any BMW enthusiast will know that those plate mount brackets are prone to breaking. 99.98% chance it would, in hopes of him using that against the detailers. Sounds like a scumbag to me

@uncle_kyle7149

2 ай бұрын

Solid point, but generally speaking, on stuff like that, I film myself taking anything apart so that it’s extremely obvious I didn’t break anything just to cover my ass.

@Thabzzz

2 ай бұрын

@@OMFGitsJonyou just made up an entire scenario in order to call the guy a scumbag lmao what actually happened was they scratched the glove box and are going to replace the item because it was their fault

@huzzabuzatrolol

2 ай бұрын

@@Thabzzzah yea because it’s definitely reasonable to expect a full replacement of the glove box (probably $200-300) because of a superficial “scratch” in the fabric on the inner fold of the glove box in a spot where the driver and passenger would have to be explicitly searching for in order to see it….detailer brushed his hand over it at the end and I couldn’t even see the thing anymore and I knew what I was looking for Customers will try and pull some of the most absurd shit that’s so out there you can’t even imagine it until it comes out of their mouth, there’s no need to make up a guy when if you work a cs job you’ll see several ridiculous customers a week bare minimum without even trying

@GreatBirdOfHope

2 ай бұрын

​@@OMFGitsJonabsolutely the guy is a bmw driving, no turn signal jerk

The customer is stupid for paying $600.00 for a detailing, and the shop was smart enough to let him.

Exactly. Mistakes aren’t a problem. Not handling the mistake correctly is the problem. In fact, correctly handling a problem speaks volumes for the integrity of the company. Bravo guys.

A nitpicking customer is a customer worth losing.

@X11CHASE

2 ай бұрын

That’s exactly right. Unfortunately this is NOT an example of nitpicking. This is an example of negligence caused by lack of common sense.

@timbob1145

2 ай бұрын

Good job you don't run a business

@MM-tt7hy

2 ай бұрын

@@timbob1145 actually I do. And I know nitpicking customers take up precious time that could also be used on other clients

@timbob1145

2 ай бұрын

@@MM-tt7hy I know the feeling, but you gotta deal with em.

@col.strayga1389

2 ай бұрын

The Pareto principle is in effect.

Last detailer put a small hairline scratch that was barely noticeable under my rear axle on my 1999 honda civic. Never going back.

@stanleetfk3823

2 ай бұрын

Hilarious sarcasm...😂

@MelywoodMedia

2 ай бұрын

🤣

@aalonbullard9320

2 ай бұрын

Smh and people call themselves detailers without paying attention to the details smh

@ronl9357

2 ай бұрын

@aalonbullard9320 true. They thought I wouldn't notice the scratch because of all the rust.

@Darknesssleeps

2 ай бұрын

😂😂😂

I would start by not putting all that soap. Dripping on every electrical component possible. 😬

@michealtrevor

Ай бұрын

That's so risky, imagine causing a short somewhere 😢

@tracy3066

Ай бұрын

I was thinking he same thing

@willyluciano9036

Ай бұрын

mechanic here. ask yourself how you think your car works when it's raining? every electrical component is protected by some form of gasket/seal call it what you want. I'm not saying take a pressure washer to your interior or engine bay, but it's not a problem. sometimes it is actually used deliberately to diagnostic faulty parts (usually plug wires) because you can duplicate the issue that way. key word, issue. if it's not insulated from water it's a faulty part.

@tracy3066

Ай бұрын

@@willyluciano9036 Good to know. Thanks for the info!

@willyluciano9036

Ай бұрын

@@tracy3066 no problem. I think when cleaning products talk about that in their directions it's a "cover our ass for the dumbest people out there" thing. you'll be fine as long as you don't take what I just said to some wierd extreme. like a pressure washer for example. you might find out something is faulty, however if that happens, park the car in the sun or something let it dry out, take it to a shop and tell them what happened. like 90% of the time, it'll be a misfire because your plug wires are on the way out or something like that. or mechanical failure like an intake gasket leaking sucking the water into the engine. again, even that not a big deal. think of it like running it on a crazy humid day in Florida. the engine will be fine unless you don't fix it for a long period of time. it can only indicate a problem exists before that problem leaves you stranded on a terribly rainy day leaves you stranded on such a miserable day. edit, I'm just trying to be helpful I hope that's coming through in my comments. I'm not the actual smart people that figured out how to do this stuff, but the engineers that did figure it out are incredibly smart, and there's a lot of them involved in making your car with giant budgets for fuck around and find out. they thought about it so we don't have to

That's when you put your extreme personal/physical insecurities of yourself into a car. He's the guy that parks a mile away from the store and keeps looking back at it the whole walk in

@altingashi3927

15 күн бұрын

🤣🤣

@troycarpenter3675

5 күн бұрын

Or…. It may simply be that he worked hard to buy that car and knows it.

$600 detail. 1 scratch. $300 part. This business is a lot of work and high risk man.

@bIakeee

Ай бұрын

It's really not, how many jobs can you think of that payout $600 for one job? It's not a lot of work at all just a few hundred bucks to get started and offer your service for cheap when starting out. Also the risk is not high either if you know what you're doing, how much can you really damage a car with a pressure washer, some brushes, and a vacuum?

@whatskrakin37

Ай бұрын

⁠@@bIakeeeYou can damage it a lot, if the car has a paint chip, the pressure washer can slightly lift it and just chip a whole streak of paint off the car.

@inspectadrift8478

Ай бұрын

​@@whatskrakin37not if you spray on low pressure...a chip won't lift paint and if it does the paint sucked anyway.

@Jakeofalltrades777

Ай бұрын

@@bIakeee I can think of at least 10 different trades that can pay over $600 for one job. Plumber, electrician, HVAC, roofing, painting, concrete repair, carpenter, renovation, housekeeping and flooring work. Heck even a good tax preparer can make $600 off of one clients taxes. Detailing definitely is a risky business because expensive parts and small imperfections can cost you hundreds or thousands. Definitely have to have a passion for cars and attention to detail to thrive in that business. It’s not easy.

@nononatto

Ай бұрын

Homeboy will out of buz soon. Just bs

As a detailer, Never use soap on a button controller like steering wheen, radio, windows since water will damage it. Don't get me started on the engine 😂😂

@broccolihart1

Ай бұрын

Water on the engine can be done if sensitive components are covered and protected. Air blower fixes all that

@housemusiclover4817

Ай бұрын

What did you expect from a dude who says, "The car was not in good condition by any means", and seriously thinking that is an excuse/free pass that allows him to put a scratch on the glovebox with no consequences. Imagine a nurse messing up a patient, and when asked for explanation, they say, "Oh, but the patient came in in a very bad shape. What's the deal?" Man clearly cannot run a business.

@LordPrometheous

Ай бұрын

@@housemusiclover4817 they didn't scratch the glovebox on purpose, dude. They didn't think it was an excuse/free pass; they were illustrating the fact that the car was in rough shape already, and this is probably the type of customer to go out of their way, hoping to find something wrong so they can get free/discounted services. I've seen it plenty of times myself over the years.

@iHaveTheDocuments

Ай бұрын

​@@housemusiclover4817 it made sense when he said it's not perfect. If the car was absolutely 100% flawless that's a special car and a glove box imperfection would actually matter, but it's not.

@WastingOurPreciousTime

Ай бұрын

I was thinking the same thing. Not so much the engine, but the interior. The steering wheel. 😮

Your video shows integrity. Well done. That is how you create high end word of mouth. Provide high end service.

Good stuff and you will go far with that mentality and attitude. Handled like a real professional

If I argued with a car detailing service provider for scratching the inside of my glove box, please kick me in the nuts. The paint I can see, maybe rims.

@bp4861

Ай бұрын

Yeah well here in America you pay for something, you're entitled to get what you paid for. They damaged it, sure they can take your immature bitch ass route and not replace what they fucked up or they can be a good business and fix it. Hmmm

@FishFind3000

Ай бұрын

They damage the vehicle, so the shop is obligated to fix it.

@user-mi4wr2lw3n

Ай бұрын

Almost like it's the job they are being well paid to do correctly. Oops sorry, scratched your paint doing an oil change but its no biggie, right?

@travelinman482

Ай бұрын

​@FishFind3000 Its a GLOVE BOX that NO ONE is going to see or care about.

@franciscoascencio8161

Ай бұрын

@@travelinman482Facts it’s a simple glove box

Me at gas pump: car wash yes or no..... me: its been months so yes..... 😆

@BritgirlTX

Ай бұрын

no car washes for me ... tore up my Charger .

@TheMulToyVerse

Ай бұрын

It’s been over a decade since mines got a non-rain bath… the only way I’ll get him as nice as he can be at this point is a proper inside and out detail I’ll be sure to scrutinize the inside of the under-seat storage though… can’t have *~THAT~* be anything but flawless

@Streamingstuff-qq3vw

Ай бұрын

Had my car for 3 years only car wash is when it rains and I throw some window cleaner on the windows

@anthonycurtiskeller

16 күн бұрын

Nothing worse for your paint than those dirty gas station car washes. And ifs it’s touchless I bet your car has a film of dirt left over.

@ironjohn5914

16 күн бұрын

@@anthonycurtiskeller I got my car for free....

That last part is important: you don’t lose a customer for making a mistake, you lose him by how you handle the situation 🎉

To be honest I get it shit happens,but seriously if they're still unhappy after you rectified the problem you're not losing a customer you're missing a headache

@pyramidion5911

2 ай бұрын

Putting a license plate in the glove box is a brain dead move. Owning up to mistakes is important so you don't repeat them.

@labourlawact7826

2 ай бұрын

@@pyramidion5911 So, where would you have liked them put it? On the seat? Then the (BMW 🙄) customer will say it tore his seat, or "scratched" his fake leather😠 Detail Groove should show him this: 🖕🏾🖕🏾🖕🏾(middle finger)

@Sandworm3D4D

2 ай бұрын

@@labourlawact7826i would have put it on the passenger side floor 💀 i keep mine there n kno others that do too

@X11CHASE

2 ай бұрын

@@labourlawact7826 perhaps in the trunk, not rocket science dumbass. Also it would not have gotten damaged on the seats because there would be no pressure on it. The glovebox was TOO SMALL for it…

@X11CHASE

2 ай бұрын

@@pyramidion5911seems like not everyone has common sense to understand that simple fact. They still haven’t rectified the issue yet. They keep sending my eBay links of totally trashed gloveboxes asking me if that’s okay

lol this is why I do everything myself. “Your car isn’t in good condition so we are gonna do a bad job and scratch your car more” legit what they said. Ahahahaha

@X11CHASE

2 ай бұрын

Idk why the other commenters can’t seem to understand that. They probably think that makes it okay 🤣🤣🤣

@housemusiclover4817

Ай бұрын

You're the first guy in the comment section who's actually using his gd brain. I don't get why the hell people are seriously choosing to willfully ignore this and side with the guy. I hope he never finds himself in an emergency room getting the wrong dose of medication, after which the doc shrugs and says, "Dude came in sick as all hell anyway. What's the problem???"

It doesn't matter if it wasn't in "perfect condition." That doesn't give y'all the right to mess anything up. That type of mindset alone would make me not trust y'all. "He said take off the license plate and the frame. We thought he meant just the licensee plate, but he meant everything, everything (just like he said in the first place, smh). Smh. I'm just glad he's at least honest enough to put this out.

@GamezGuru1

Ай бұрын

Spot on!

You’re a phenomenal businessman! Amazing business etiquette, even with such a difficult customer!

That little so-called "scratch" in his glove box was a clear attempt at trying to get a free detail😠 Next time,say sorry, you're fully booked for months. He's a chancer😡

@UProductions457

2 ай бұрын

Yeah there's no way you scratch the inside of a glove box by putting that in there. If putting a license plate in there scratched it, then how does the owner put anything in his glove box???

@fsociety6983

2 ай бұрын

You guys know it isn't healthy to make up fake realities just to have someone to be angry at, right?

@lLOVECHILDREN

2 ай бұрын

​@@fsociety6983youtube shorts comments for you

@pyramidion5911

2 ай бұрын

No, you don't put or throw anything in the glove box or the center console or any compartment of the car. That's 100% the detailers fault.

@Affy309

2 ай бұрын

Wrong. That scratch will let water in if the car ends up in a lake.

should have put that license plate gear in the trunk. why in the glovebox?

@johnnydayton1431

2 ай бұрын

💯

@HawaiiFoodAndFun

2 ай бұрын

True, but why in the car at all. Why not a shelf or table on the side

@tjmarx

2 ай бұрын

​@@HawaiiFoodAndFunBecause they're an active business with more than one job going on at a time, so you keep all parts together so they don't get misplaced or confused with a different customer.

@discobeat85

2 ай бұрын

Isn't the trunk (boot) still on the same vehicle as the glove box? ​@@tjmarx

@tjmarx

2 ай бұрын

@@discobeat85 Hi friend, I was responding to HawaiiFoodandFun, not the OP. Have a great day.

This was handled like a pro customer service. This is what customer service is about. It’s not about right or wrong. It’s about achieving the ultimate outcome where everyone is happy and revenue keeps generating.Customers aren’t always right but as service providers we lose to win.

You guys work your asses off as it is me myself am so proud of you guys....

I think you handled it correctly. There’s always THAT customer. Do your best and move on.

@blak3brutus229

Ай бұрын

Bro paid 600$ for a cleaning, he had EVERY right. Coming from a deli employee who deals with who you call “ those customers “ when in reality you don’t know “ those customers “ if you think THIS is one.

@cabzombie3484

Ай бұрын

@@blak3brutus229you sound like one of those Californys , to avoid ❗️

@blak3brutus229

Ай бұрын

@@cabzombie3484 yet you voted for Biden I bet 🤷‍♂️ speakin out your ass is a Biden voter move tbf, so it’s an educated guess.

@blak3brutus229

Ай бұрын

@@cabzombie3484 also nice job on Californys, not often I hear the worst insult ever coined by a human being 😂

@TheIronChainMaster

Ай бұрын

"Here's your money back. Don't ever come back." No time and patience for a micro scratch in the carpet

If I paid for a $600 car wash, you better believe I’m pulling out my microscope and white gloves

That dude scratched the glove box pulling the plates out, otherwise he would NEVER have seen that.

Yall did great mistakes happen yall were direct and transparent and humbly acknowledged your mistakes its only up from here

Id told him see ya.. scratch inside glovebox is unheard of

@pyramidion5911

2 ай бұрын

You must not be very familiar with license plates. They are made of sheet metal and can have sharp edges. A lot of guys would have the sense not to rub sheet metal along cheap plastic.

@Thabzzz

2 ай бұрын

@@pyramidion5911I don’t understand how people are upset about they, they clearly damaged the glove box you can see the damage in the video they wouldn’t be replacing the damn thing if they didn’t agree it was their fault

@BenDover-wb6si

2 ай бұрын

​@@Thabzzzno, they replaced it bc they didn't want to argue or lose a customer. I wouldn't give af about a scratch inside a fucking glove box.

@Stinkybutt668

2 ай бұрын

@@pyramidion5911 how do they work ?

@MR-he4jb

2 ай бұрын

600 bucks bro. Not a drive thru car wash

Replacing that glove box will cost you about 700. At the dealership

@pyramidion5911

2 ай бұрын

Might be able to sand it out

@spencermaiers8322

2 ай бұрын

Flocked. Pretty pedantic

@ibejrr3546

2 ай бұрын

BMW is just a shit car

@user-jy8hw2pn5z

2 ай бұрын

@@ibejrr3546I’m assuming your wife’s boyfriend drives one?

@ik6104

2 ай бұрын

​@@ibejrr3546all cars and things have their issues

I have a flooring store, been in business 45 years. Unfortunately sometimes people are hard to please but you have the right attitude

The only question I have is: why would you put license plates in the glove box😅. It’s clear that a sharp, dirty, metal plate could damage something in narrow places… So I would complain about that to

Just like employers fire employees. Sometimes you have to fire customers. You guys handled it perfect.

@nikey9595

2 ай бұрын

I can’t stand it when people say fire a customer. The customer hired you not you hire them. You dont fire a customer you simply quit.

@bunyann90

2 ай бұрын

id fire u if u were my customer

@akaYenity

2 ай бұрын

@@bunyann90😂💀

@craig904

2 ай бұрын

but they literally obliged to his demands?

@c0348whn

2 ай бұрын

@@bunyann90cry

At the end of the day the glove box wasn't scratched when it arrived and it shouldn't be when it leaves. You should offer him cash or replacement that's not only good business. It's the right thing to do

You guys did great , i recently got my interior damaged and stained by a dealership and i didn’t even get an apology lol

Speed has one hell of a character. 💀

$600 GTFO....I paid $9 for a wash yesterday

@Turk_2023

Ай бұрын

GTFO.... I drive a dirty car for free

@bigcurt7820

Ай бұрын

And you scratched your paint with that brush or the electric ones and swirled your paint and will dull it over time. Smh

@LKS-M9323

Ай бұрын

​@@bigcurt7820Wait 6 years get it repainted 🤷🏾‍♂️

@WastingOurPreciousTime

Ай бұрын

⁠@@bigcurt7820 I worked at three different dealerships and they use the spinning brushes on brand new cars as well as ones on the used car lot. They're made out of a rubbery/silicone material while others from a cloth material and neither scratchs the paint from what I've seen. Now, If you're talking about the horsehair brushes at the self serve car, those will some damage especially if they're dirty and have pebbles stuck in them. My friend used one ONCE on her two year old Jeep grand Cherokee and the paint was trashed with swirls and microscratches. Had to pay $300 to get it polished.

@chewbacca8680

Ай бұрын

Lol

For 600 $, you better not make any mistake..

@cucknantmember4086

Ай бұрын

You guys act like dude paid $1000 detail 😂 I wouldn't care about a little scratch on the glove box

@jakemccoy

Ай бұрын

Zero mistakes is technically impossible. If you look hard enough, there is always some wear added, even if the detail costs $5,000.

@BeerKillenRedneck

Ай бұрын

Being Expensive Is Quite Relative… Anyone Who Complains About A $600 Detail Cost… Being Demanding &/Or, Expectant… Can’t Afford Such A Detail And Needs To Hit The Corner Gas Station/Car Wash. Tools.

@daniel16.4

Ай бұрын

So much bullshit. If you really do your job properly you will not make such a mistake like that. 600$ 😄 f..k off....

@busybee2033

Ай бұрын

​@@BeerKillenRedneck No, if people are paying you 600$ you need not make mistakes and give them a 600$ quality job which should mirror No Mistakes

I can’t even imagine myself complaining about a lil scratch in my glove box lmao

Jeez. I can only imagine what this guy would do to my car “I’m sorry, we accidentally tore off your front bumper but it wasn’t perfect to begin with sooo” lol

@user-wm2xi2cn8s

Ай бұрын

Yeah, im sure your Prius is in pristine condition.

@lLOVECHILDREN

14 күн бұрын

@@user-wm2xi2cn8s Weakest comeback ever

For 600 I expect everything to be perfect.

@0326Vet

2 ай бұрын

You want a perfect car that can handle a detailing that extensive dont buy a bmw

@georgereginald6084

2 ай бұрын

@@0326Vethuh? It’s a bmw not a kia😂

@0326Vet

2 ай бұрын

@@georgereginald6084 kias are more durable then a bmw by a long hot ass minute, jeeps, bmws, nissans are the nasty 3

@CMB-zt9iu

2 ай бұрын

@@0326Veta car that can ‘handle a detail that extensive’… what are you even trying to say?? Ridiculous comment. Any car can receive an extensive detail, it’s the detailers job NOT to damage the car.

@ConfusedGeriatric

2 ай бұрын

If you think 600 for a detail is expensive then they’d probably tell you to go to another shop like all the other poor people

Rich people will always complain about shit that doesn't matter at all

You all did the right thing.

Take it from someone that has spent 43 years in the customer service industry you can’t and won’t make every customer happy there will always be that one customer that picks away at every detail every time I will say you handled the glove box situation very professionally and the attention to detail on the job was on point the vehicle looked amazing

“The car was not in perfect condition by any means”. That’s the saying of a guy trying to justify their actions. That car was in as good of condition as could be.

@silver10188

Ай бұрын

ikr? He infuriates me like It's ok to scratch your car because it's not perfect.

@deeray4637

Ай бұрын

How do you know it was? Lol, you've seen it in person?

@Ej82Eghatch

Ай бұрын

The scratch was in the fucking glove box.

@housemusiclover4817

Ай бұрын

@@Ej82Eghatch And your point is what exactly? Damage is damage, regardless of where it is. Since it's just the glovebox, I guess you wouldn't mind if someone would come and slice up the interior of yours? I guess you wouldn't mind someone taking a sledgehammer to the wall in that well-hidden utility room in your house, where no one ever comes and won't see it anyway?

why would you put the license plate in his glove box while doing a detail and not on a work bench or something lol.

@pyramidion5911

2 ай бұрын

Exactly

@arrozconmgtow5026

2 ай бұрын

See, because I always clean the plate and bracket (if there is one) I always set it in my work bench where I can clean up the screws too if they can be cleaned.

@Six3SixTay

Ай бұрын

My thoughts EXACTLY…Yet, I don’t see anyone talking about this…Everyone’s all bent out of shape over the price & or how the situation was handled.🤔

Im also unhappy for not showing the final product...

You are absolutely correct, mistakes are made. It's how you handle them that matters. I've been saying that to my guys for years now!

The fact some one would pay 600 is a clown move 🤣🤣🤡

@JesusSaves86AB

Ай бұрын

How much would you charge?

@robk5745

19 күн бұрын

A high level detail takes a lot of time man, $600 is not that crazy

@joshanderson924

19 күн бұрын

That's a pretty average price for a thorough detail job

@Vandicoup

17 күн бұрын

You have to understand this was a *full detail* job. Meaning not just the interior and exterior, but also the engine. It's a lot of labor. Most amateurs will get it done in an entire day. Pros can get it done in less than 4 hours. In my area, it's $400 for everything. Engine, interior, lights, exterior, trunk, everything. So it's a bit on the higher end, but it's worth it boss. A lot of labor and supplies being used for your one car, for this entire job and a half. Suggest detailing yourself if you truly think this price range is too much for ya.

@smhaceofspades2813

14 күн бұрын

If you drive a 65k+ type of car 600 dollars for a literal spa day for your car is damn cheap.....

A $600 detail, I would be fu(Ken stoked 😮!!!!!!!! I work in the automotive industry, I know how time consuming for the prepping process and how physical it can get, but I’m so appreciate for detailers as I know it takes at least minimum four to five hours to complete. Kuddus to you fellas, the scratch in the glove box I wouldn’t trip about as it was super small and also nobody can really see that unless you were to see before and after. I 100% agree with you that it’s all about how you soon and how you respond to your customer to show that you care and that you’re the bigger person to gain future business from the customer.

Id say u handled that 100 percent professionally and like you should when you run a business. Id say he was in the wrong u did everything you thought he wanted he didn't go into details u did what was asked. Your obviously good at what u do if u have people booking $600 details in the first place, they must be worth it.

I totally understand and appreciate how you handled this specific situation; however, I personally would not deal with a person that petty, for no amount of money. I would have taken off the plat frame, cleaned behind it, replaced or resurfaced the clovebox and wished him a happy life.

Don’t ever do that blasphemy to my leather steering wheel. Ever…

@LeBronyaJames

Ай бұрын

How do you clean your steering wheel then?

@davemoskot7772

Ай бұрын

@@LeBronyaJames when it gets a little dirty, i just buy a new car…

@The_SideEffectsOfReality_Pills

Ай бұрын

​@@davemoskot7772how many hot wheels cars you own now?

@floyd27860

Ай бұрын

​@@davemoskot7772😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂😂

They think because they use paint brushes that makes them professionals or something then they can charge ridiculous prices

@broccolihart1

Ай бұрын

Brushes help.

That scratch was definitely there before he dropped off the car💀

Being a business owner, you also remain happy by not accepting pain in the asses into your world. Made that change years ago and my business is exploding with pleasantry!❤

From a professional detailer of over 20 years, $600 should have come with a full polish as well. Also the owner pointing out those tiny details is a sign of buyers remorse.

@Thabzzz

2 ай бұрын

They shoved a metal plate in the glove box and scratched it up and it’s somehow the owners fault?

@87Aquarian

2 ай бұрын

​@@Thabzzz Do you understand what buyers remorse is..?

@brenden1238

2 ай бұрын

$600 for a full polish, interior cleaning headlight and engine bay damn man that’s cheap as fuck

@87Aquarian

2 ай бұрын

​@@brenden1238How long have you owned and or operated a detail service..?

@zakarchokam

2 ай бұрын

This is the truest statement yet, you are obviously an experienced detailer unlike the rest of these fools commenting……that’s exactly what it was, buyers remorse…..probably had to pay rent and chose to make his car look pretty instead…..this is why I switch to doing Tractor Trailers

I wish if you were in my neck of the woods. I'd love to get my Rangie detailed for $600

I agree. Everyone makes mistakes, in my experiences our business has fixed any issue as quickly as possible and customers seem to respect us more for keeping our word on warranty work

The customer scratched the glovebox taking the license plate out.

A scratch on a bmw is nothing compared to the price hes gonna pay when the BMW stops running for no reason in a few years...

@mindnova7850

2 ай бұрын

Big Money Wasted

@shanefowler9443

2 ай бұрын

Broke boys

@ericparra2027

2 ай бұрын

Months*

@stefanfreestylez

2 ай бұрын

God willing with that kind of attitude his rod bearings go and the whole motor fucks off 🙌👏

@Thebigtrehmr

2 ай бұрын

Hes detailing and taking everything off he’s obviously trying to sell it so why wouldn’t he be mad about a scratch? He’s clearly selling it.

The first problem was the $600 highway robbery! You start off screwing the customer right off the bat with insane prices you leave the door open for them to nit pick the crap out of your work. Nothing you did was worth $600!

@arrozconmgtow5026

2 ай бұрын

I see your point and as a blue collar wage slave myself I would struggle to be ok with dropping that kind of money on a basic car wash but we’re talking about a luxury service called automotive detailing. My cheapest wash on the smallest type of vehicle I service is 125 usd and it goes up from there.

@TheChaz81

Ай бұрын

@@arrozconmgtow5026 And the only reason that is, is because the consumer continues to pay those ridiculous prices. Why should a blue collar job such as washing your car be considered a luxury? They aren't doing anything you couldn't do yourself. Yes there are some special tools and cost to their price should be added to it for the use of those tools, but not to the tune of $600! At that point it's all a gimmick! And part of the gimmick is these cool videos making it look like it's anything but what it actually is, just a little bit of elbow grease. There is no way that that price can be justified. 125 to fully detail a car inside and out and make it look good, I'm down with that! Even 200 (depending on size) but after that we're just getting ridiculous.

@TheChaz81

Ай бұрын

@@arrozconmgtow5026 BTW I'm blue collar just like you and Id feel horrible doing a person like that for a car detail. I mean maybe a Lamborghini or something like that but just the everyday car?? It's probably in that condition because they haven't had money to get it done in the first place.

He was just looking for a discount

I’d hire you again. You seemed to offer proper solutions and going out of your way to fix the interior mess up out of pocket shows the character you run your business with.

Doesn't matter if it was a $6 detail on a sedan fresh from a demolition derby. The car should never be in any worse condition after you handled it.

Told him to kick rocks 😂

You did handle it well!! I don't think I'll be getting a detail anytime soon!!

Sounds like you handled it properly.

Plain and simple you fucked up the dudes glovebox the damage wasnt there before so its on u to fix it!

"the car was not in prefect condition by any means" doesn't matter whatsoever

@abraxastulammo9940

Ай бұрын

That's why he ordered a 600 dollar detailing 🤷

@ajtoofly7315

Ай бұрын

It does actually. Prior damage or wear and tear definitely matters and that’s why shops take notes. Imagine fixing or washing a car and the customer comes back stating you damaged something that was already fucked up but because you didn’t document it now you have to take care of it. A lady did that just today at my job. We fixed the rear end of her car and she came back with part of her center console in her hands claiming we broke it. We showed her and our bosses the prior pictures of it already being damaged and she had to take a hike. People/customers will absolutely try to fuck you over and scam you for more services than what they paid for and try throwing a bitch fit hoping it gets them their way and when it doesn’t they act like you’ve lost a customer or they try to defame your company name by giving shitty reviews

@tjfrye11

Ай бұрын

@@ajtoofly7315 I understand what you're saying, but I meant in the context of what the guy was saying. the guy was saying "we may not bother fixing something we did because his car already didn't look like new."

@xiaofengxiaofengxiaofengxi4651

Ай бұрын

​@@ajtoofly7315way to miss the point

@apieceofdirt4681

Ай бұрын

@@xiaofengxiaofengxiaofengxi4651 I’m going to butt into your conversation. I read what you and the other person commented on and I think what you said was far more accurate than the other person. He did, in fact, miss your whole point. That said, I’m not trying to piss anyone off but I totally get your reasoning 👍

I do not know what I would have done in this situation but I just want to say good job to you for being professional. I would bring my lil C Class to your shop any day.

I always tell my customers to remove anything they don’t want in the way during the detail cause if the vacuum gets it it’s trash most times I’ll put things in a courtesy bag and put it in the trunk afterwards. I also do a walk through of the vehicle to identify any preexisting damage and then they sign a release form agreeing to anything identified during that process

Why would you put his license plate in the glove box instead of the trunk it’s common sense man

@pyramidion5911

2 ай бұрын

🎯 young and dumb. At least he learned his lesson.

@orls9068

2 ай бұрын

Probably have them at hand if he gets pulled over by the cops?

@joshthompson7360

2 ай бұрын

@@orls9068 thats where you put your registration. A plate goes on your trunk

@X11CHASE

2 ай бұрын

@@orls9068what’s stupid reason, you know cops can easily just go in the trunk right..? It’s not cop proof.

Life lesson learned, taunt and encore are very important into a menace like tera dudun! Very well done video, looking forward to more.

That’s great advice because at the end of the job you got paid and kept a customer, professionalism is an art and that’s what sets you apart from amateurs. Salutes

That customer is someone i would never want to work for again. You would be doing business owners a favor if you told us who it is so we could block their business in advance.

@optimuscrime608

2 ай бұрын

Agreed. Male karen

@Ghost-uh9ie

2 ай бұрын

Facts

@jWx93

2 ай бұрын

Bruh it wasn't even a big deal you're insane

@mojozepeda

2 ай бұрын

They should have a Yelp for customers

@MelywoodMedia

2 ай бұрын

@@jWx93 Bots aren't business owners. You'd never understand because you're AI and not real.

For that price you expect perfection.

@sxixlxnx

2 ай бұрын

Perfection for $600!? I disagree, could have gotten a one stage machine polish though.

@williamwood6863

2 ай бұрын

@@sxixlxnxis 600$ not a lot anymore? Shit if it took them 6 hours to do that’s 100$ and hour. Probably took them 3-4hrs so that’s 150-200 an hour. Yes I expect perfection

@sxixlxnx

2 ай бұрын

@@williamwood6863 it’s not the 600 isn’t a lot it’s that 6 hours isn’t enough to get perfection.

@jont.v5486

2 ай бұрын

@@sxixlxnx I got my car detailed for 350 literally the whole car and it was filthy do to work

@johnathanpearson3203

2 ай бұрын

I got my whole car washed for £7.

I like the way yall handled that

Ask him to see the registration of the car and make sure it wasn’t stolen😂

Customer here: I like how you guys inserted the clip of the tiny scratch that I told you guys I forgive, instead of inserting the clip where the gash is deep and noticeable… and put a voiceover on top of me saying that… very manipulative content you guys have been milking from this situation. And you got all your fanbois riled up. Well guess what, I’m the one that payed $600 just to get back a damaged car. So while I’m busy restoring the rest of it, now I have one more thing to restore. That’s just great 😂😂😂

@BigJoe2.0

2 ай бұрын

Make sure to leave them bad reviews on their social media and website etc. People need to know these guys suck. I know detailing is hard but they shouldn't be doing it if they can't do it right.

@tu1469

2 ай бұрын

Everyone in the comments saying the customer is an ahole I strongly disagree, if someone damages anything even slightly they must replace it or pay for it, I work in fine detailing but it’s grout colorizing and it has to look absolutely perfect and you leave the place cleaner then when you came

@georgemcclelland5207

2 ай бұрын

So you put up the video of the actual damage they caused and we can all come to your page and see it for ourselves

@Bubbles99718

2 ай бұрын

Loser

@mikoajpiatek6716

2 ай бұрын

​@@tu1469thoroughly cleaning a car means scratching the paint, so by that logic if you book a detail wash you should be getting a one step polish for free...

Idk why everyone is crapping on the customer. Hes in the right. If i leave my car with someone for a detail for $600, i wouldn't expect my car to be damaged. Even if it seems small, and prior damage existed, it's still a damaged caused by the service.

@mistahozzy

2 ай бұрын

You told the customer to remove the license plate and he stored it in the glove box lol

@joshthompson7360

2 ай бұрын

Yeah I seriously don't get why people defend this. Yes the damage is minor, but it also isn't a $150 detail. Premium service implies a premium level of care.

@hank6754

2 ай бұрын

The reason people are "crapping" on the customer is because working in the automotive industry, you get to see patterns of people trying to get free things by complaining about nothing. Been there many times. I learned that having a camera and inspecting the vehicle with customer gives you the best chance of assessing risk. Why? Because if the customer starts making odd demands and seemingly unattainable expectations then it's pretty much a cheap customer looking for a freebie. It's better to lose customers like that than to have to work under for free or at threats of lawsuits. Fact is, some people are just looking to rip you off. Others maybe not but are never happy. Neither is worth the headache.

@lamydora457

2 ай бұрын

@@hank6754 its not nothin idiot you can clearly see in the video they damaged it.

@JayWoo617

2 ай бұрын

@@hank6754very well said

He was trying to Hussle u but you did the right thing I wouldn't keep them as a customer

You did great maintaining reputation vs couple of bucks ❤

I understand the license plate issue, if I paid 600 for a detail I expect everything to be cleaned thoroughly. The scratch in the glove box wouldve not been my problem

@X11CHASE

2 ай бұрын

They’re not showing you the big scratch, they’re only showing you the small scratch that I forgave - all for some juicy manipulative content.

If ur doing a full detail that means the plates come off especially at that price point u know how much dirt and grime are under the plastics

@TRUMP2024WOOT

2 ай бұрын

U shouldn't have to be asked to do that on a $600 detail

@zakarchokam

2 ай бұрын

There’s a difference between removing to clean behind it, which they probably DID, and removing it totally…..they don’t tell us that, thus you are making a stupid insinuation……but YES, if you want the plastic totally removed you SHOULD have to ask, because MOST people wouldnt want it removed totally

@X11CHASE

2 ай бұрын

@@zakarchokamyou’re just making excuses for incompetence, it’s common sense to get down to the bare paint 🤯

@zakarchokam

2 ай бұрын

@@X11CHASE No common sense would be to clean under it and put the plate guard back on to PROTECT the paint dumb dumb….jog on

If he said "take off license plate and frame" where's the miscommunication 😂

I think anybody who pays $600 for a car wash, should be very unhappy

I bought my truck almost a year ago. Not brand new but new to me and that’s the way I go because I work with my hands and I put wear and tear on my trucks. I was asked if I wanted it detailed and I said not really but if you guys want to do the minimum you can. They spot painted and cleaned the truck and polished the wheels and tires! Looked amazing!

@Capsule71420

2 ай бұрын

Bro from yappville

@cameron9298

2 ай бұрын

@@Capsule71420no one asked goofy people like you annoying, cya 🤡

@marcchristiannavarro1485

2 ай бұрын

@@Capsule71420😂😂☠️

@TheEchelon

2 ай бұрын

A whole paragraph saying basically nothing lol

@dougheffernan6191

2 ай бұрын

Yeehaw

I can understand him being upset about such a nice, pristine car having that tiny imperfection. Clearly someone that pays $600 for a detail cares deeply about their cars appearance. I'm the exact opposite. I use a monthly wash membership for around $20, I detailed my engine bay once. I keep a shop vac plugged in the garage, so I can vac it when it needs it. I never really do much of a deep clean.

@Scopis306

2 ай бұрын

The man brought in an M3 and it got marked up. Id be mad too

@younglove3362

2 ай бұрын

Nope, he's dumb with a lot of money 💰. I understand the part about paying $600 and having the same result as a regular machine car wash, but if you're petty then you're a low life, no matter the circumstances. The only reason they catered to that customer is because they have to. Not many people in their right mind will pay $600 for a car wash.

@arrozconmgtow5026

2 ай бұрын

You absolutely do NOT get the same results when comparing detailing to tunnel washes. What you get is guaranteed damage to your paint and a constant wax buildup when you drive through a wash…particularly the ones with the rollers.

@cheeseballs3825

2 ай бұрын

@@arrozconmgtow5026 ok

At $600 the customer expects a lot so the customer can be picky and the detailers should expect this. You did take care of the customer so kudos to you.

$600 for a damn detail🤯 was the undercarriage waxed? That detail should've came with an oil change too!

You did right with how you handled it, but also remember you guys did an AMAZING job. I don’t know his reasons for looking so intently for errors, but those types of customers are sometimes best to avoid. It’s sometimes just better to keep your peace :) Keep up the great work!!

@jadadsr.8351

2 ай бұрын

They did not handle it right. I did what I charged for. Carry ya ass and never come back to my shop ever, and dnt refer me to anyone you know.

@X11CHASE

2 ай бұрын

I wasn’t “looking” for errors, I was just looking for my damn plates in the TRUNK where Lex claimed they were, and I couldn’t find them. So I went looking for them. I didn’t go hunting for this damage buddy. It just stood out at me.

@X11CHASE

2 ай бұрын

@@jadadsr.8351they did more than what they charge for buddy😂😂 they threw in some easily avoidable damage on the house

Usually what I do every time I do a full detail on any car I always remove license plate and hardware and I placed it in a bag and I placed things in a box that That I put in their trunk with all their valuables are use bags, For coins to avoid any circumstances like this and I do like to do a evidence video around the whole car inside and outside to avoid or try to get con con by customer it’s a dog, but we got a watch our own. It also looks good.

@X11CHASE

2 ай бұрын

You clearly have attention to detail that apparently wasn’t worth my $600 to these guys