Customer Service English: The H.E.A.R.T. Approach
Do you work with customers? Are you in the tourism or service industries? This class is for you. It’s also important for anyone applying for jobs in customer service. In this lesson, I will show you the HEART method. The HEART method is an approach to customer service. HEART stands for Hear, Empathize, Apologize, Respond, Thank. Learn how to use the HEART method to deal with customers and also learn what specific English phrases you can use at each step. Then, take the quiz on this lesson: www.engvid.com/customer-servi...
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In this lesson:
0:00 Customer Service English: The HEART Approach
1:06 H: Hear
2:21 E: Empathize
4:02 A: Apologize
5:48 R: Respond
7:32 T: Thank
Пікірлер: 91
Thank you so much for watching, everyone! More of my videos on English for the workplace: How to talk about your boss in English kzread.info/dash/bejne/n6CD0Zhxkd3XnKg.html Learn English: 8 common ways to describe your coworkers kzread.info/dash/bejne/fKKX1dKyibnQnNY.html
@Islamicvideo537
2 ай бұрын
Hello teacher.. I always watch your videos. I am special person (disable) , and I belong to a backward area in Pakistan. I requested you that plz give me special time for English conversation. Because I am interested in learning English.
@user-pq8is7xu7x
2 ай бұрын
Hi, I am Ahmed. I would like to thank you for the effort, but I am not educated and I want to learn English. Where do I start? Can you give me advice?
@marianamondelo
2 ай бұрын
Thank you Emma !! I think, this method is useful to hear the your team troubles too and to hear people in general. Ilove this topic !!
@jwc5004
2 ай бұрын
It's very useful for business in a work place to deal with the customers. very good!!
@franklingonzales9177
2 ай бұрын
Hi Emma, this is Franklin from Atlanta GA. So, are you giving english classes online? Do you have an email for write you? Thanks for your answer. Good vibes ✌🏻
Health, peace, prosperity and many years of life, thank you for existing teacher.
Hello Emma. Please make a video about how to use the word"within" and what's the difference between "within" and "in". Thank you.
i am your Student my great teacher Abhishek kumar from india thank you for helping people
Hi Emma i am your student long time ago and back to learn your lessons again love to learn & love to see youขอขอบคุณ
To begin with the last letter of HEART ❤ - Thank you, Emma for this valuable lesson. Not only English-wise, but also from the customer service standpoint. I live in the Netherlands which is a small country but overcrowded. There is too much negative bias, where people needs to complain and frustrates themselves in order to let some other person comforts them. I am glad for the genuine advice of to feel sorry for them, but never take the blame personally. Priceless 💷
Big love and respect teacher Emma. wish you all the best ❤
I love your teachings, your knowledge. Thank you very much for sharing with us Emma
Thank you ever so much. Useful for English and business improvement. Your lessons make my skills better. Appreciate much❤
Emma that tipe of videos help me a lot, thank you.
i cant belive it , Emma just at moment i being start to apply an one company related to the industrie of call center and somehow you show up in the better moment , I LOVE YOU THANKSx100
Thanks ❤
You are efforts are highly appreciated! many thanks
Thank you so much watching, everyone god bless you, ❤
Wonderful lesson I want to see more lesson like this
Thanks for your lessons 👍
I love learn english with you.
Thank you for the lesson
Thank you very much!
Oh OMG I can't believe I am first view here 😃😗 thank you sooo much teacher ❤
Hi Emma.PLEASE GIVE US A VIDEO ABOUT THE USE OF THE WORD POP ,INDIFFERENT CASES!!!THANKS A LOT.
Amazing, i am from Brasil
Good lesson, thanks
Great teacher....mighty good ...
Very practical lesson.
Hi, Emma Appreciate your efforts 👏👏
Thank you Madem for a very useful lesson.
Thank you Emma
Thank you for this important lesson i didn't know before. wonderful lesson well done
Thank you so much
My dear teacher many thanks for this lesson
Good night teacher Emma thank you WONDERFUL.
Thanks Emma...🙏
A very nessesary lecture. Thank you ein good explanation.
👏 👏 👏 As usual a useful lesson. I look forward to see another video. Bye, a big hug.
Many, many thanks 😊🍀✨ Greetings from Italy 🇮🇹❤
Great job Thank you Mam 👌
Excellent ❤
hi teacher, thank you for the explanation
thank you
Good evening teacher Emma.
Good work Emma
Practice makes perfect
Good job 👏 teacher
I'M RAIMUNDO, I REALLY LOVE YOUR VIDEO!! HELLO FROM RIO DE JENEIRO IN BRAZIL ❤❤
Thak you emma for de class.
I am from India I love your video
thanks
Good job❤️
Good morning emma i hope are you thank you very much for all your lessons and i wish you good luck have a nice day greeting ❤
Nice teaching,respected teacher 👍
Tank you Ama
ThNKS EMMA
You are Alive, Alhamdulillah 😇...Long time no see
Emma has nice description of things in her KZread Channel
Love u Emma❤
Very niece maim ❤❤❤
Aprendo gramatica y ingles contigo
Hello Emma Could you make a lesson about the diference between the pronunciation of distraction and destruction ? Thank you, God bless you Big hug from Pindamonhangaba city / Brazil
Love from Thailand 🇳🇱
@LearnEnglish2024books
2 ай бұрын
Listening to Audiobook you can learn English in 2 days. Learn English Through story is a great way to improve your English🍎
@napasorn.365
2 ай бұрын
@@LearnEnglish2024books ❤❤
Hi Emma. It is a good lesson for dealing 'angry' customer but here in Africa, our customer officers call security agent instead listening our claiming.. !
Will down 🎉I'm from Saudi Arabia 🇸🇦 ❤
Hello, I'm from Brazilian
Ma'am can u make a video about the different meanings of "over" and how to use it in sentences because I'm just curious if the "over" can be interchangeable to "in" and "to"
❤❤❤
Hi, dear Emma🙋♂️ Thanks a lot for such a useful video. Got one inquiry though, why would the interviewee ask that question? I mean, don't they usually just reply?
❤
Hello teacher. Do you give private classes? or any course for intermediate level
🤩
Emma today awesome you wear hat look good like cowboy l have learn but not enough understand as all your sound are clear
geat
اسلام علیکم، I am from Pakistan
Hello my Teacher What is different between 1 I have a book 2 This is my book Thanks for responding
Linda.
Wall that's this ❤❤❤❤
Hi! teacher Emma. add subtitles on your videos please
Hello
👍👌👍👌🙏🇭🇰
Dear Madem It is somewhat shocking to see you in burning costume. Please don't get burnt about my comment. I am sure you are very sportive. Thank you Madem
this is a great song
You are the best 🫶🏼
Hi, dear Emma🙋♂️ Thanks a lot for such a useful video. Got one inquiry though, why would the interviewee ask that question? I mean, don't they usually just reply?
❤❤❤