Customer Service English: The H.E.A.R.T. Approach

Do you work with customers? Are you in the tourism or service industries? This class is for you. It’s also important for anyone applying for jobs in customer service. In this lesson, I will show you the HEART method. The HEART method is an approach to customer service. HEART stands for Hear, Empathize, Apologize, Respond, Thank. Learn how to use the HEART method to deal with customers and also learn what specific English phrases you can use at each step. Then, take the quiz on this lesson: www.engvid.com/customer-servi...
More English for work:
How to talk about your boss in English • How to talk about your...
Learn English: 8 common ways to describe your coworkers • Learn English: 8 commo...
In this lesson:
0:00 Customer Service English: The HEART Approach
1:06 H: Hear
2:21 E: Empathize
4:02 A: Apologize
5:48 R: Respond
7:32 T: Thank

Пікірлер: 91

  • @engvidEmma
    @engvidEmma2 ай бұрын

    Thank you so much for watching, everyone! More of my videos on English for the workplace: How to talk about your boss in English kzread.info/dash/bejne/n6CD0Zhxkd3XnKg.html Learn English: 8 common ways to describe your coworkers kzread.info/dash/bejne/fKKX1dKyibnQnNY.html

  • @Islamicvideo537

    @Islamicvideo537

    2 ай бұрын

    Hello teacher.. I always watch your videos. I am special person (disable) , and I belong to a backward area in Pakistan. I requested you that plz give me special time for English conversation. Because I am interested in learning English.

  • @user-pq8is7xu7x

    @user-pq8is7xu7x

    2 ай бұрын

    Hi, I am Ahmed. I would like to thank you for the effort, but I am not educated and I want to learn English. Where do I start? Can you give me advice?

  • @marianamondelo

    @marianamondelo

    2 ай бұрын

    Thank you Emma !! I think, this method is useful to hear the your team troubles too and to hear people in general. Ilove this topic !!

  • @jwc5004

    @jwc5004

    2 ай бұрын

    It's very useful for business in a work place to deal with the customers. very good!!

  • @franklingonzales9177

    @franklingonzales9177

    2 ай бұрын

    Hi Emma, this is Franklin from Atlanta GA. So, are you giving english classes online? Do you have an email for write you? Thanks for your answer. Good vibes ✌🏻

  • @soprasaber6199
    @soprasaber61992 ай бұрын

    Health, peace, prosperity and many years of life, thank you for existing teacher.

  • @samforest4361
    @samforest43612 ай бұрын

    Hello Emma. Please make a video about how to use the word"within" and what's the difference between "within" and "in". Thank you.

  • @schooltalks8397
    @schooltalks839712 күн бұрын

    i am your Student my great teacher Abhishek kumar from india thank you for helping people

  • @Aiamoakson
    @AiamoaksonКүн бұрын

    Hi Emma i am your student long time ago and back to learn your lessons again love to learn & love to see youขอขอบคุณ

  • @dred05m61
    @dred05m612 ай бұрын

    To begin with the last letter of HEART ❤ - Thank you, Emma for this valuable lesson. Not only English-wise, but also from the customer service standpoint. I live in the Netherlands which is a small country but overcrowded. There is too much negative bias, where people needs to complain and frustrates themselves in order to let some other person comforts them. I am glad for the genuine advice of to feel sorry for them, but never take the blame personally. Priceless 💷

  • @Aden798
    @Aden7982 ай бұрын

    Big love and respect teacher Emma. wish you all the best ❤

  • @luciomarification
    @luciomarification2 ай бұрын

    I love your teachings, your knowledge. Thank you very much for sharing with us Emma

  • @user-fd1gf5rt6h
    @user-fd1gf5rt6h2 ай бұрын

    Thank you ever so much. Useful for English and business improvement. Your lessons make my skills better. Appreciate much❤

  • @aaronalvarez6970
    @aaronalvarez69708 күн бұрын

    Emma that tipe of videos help me a lot, thank you.

  • @crisgalvis
    @crisgalvis22 күн бұрын

    i cant belive it , Emma just at moment i being start to apply an one company related to the industrie of call center and somehow you show up in the better moment , I LOVE YOU THANKSx100

  • @starcalligraphy
    @starcalligraphy2 ай бұрын

    Thanks ❤

  • @user-mb3yl5di5f
    @user-mb3yl5di5f2 ай бұрын

    You are efforts are highly appreciated! many thanks

  • @RajinderKumar-dq3mh
    @RajinderKumar-dq3mh2 ай бұрын

    Thank you so much watching, everyone god bless you, ❤

  • @nicolaspatrocino9141
    @nicolaspatrocino91412 ай бұрын

    Wonderful lesson I want to see more lesson like this

  • @marcosg9736
    @marcosg97362 ай бұрын

    Thanks for your lessons 👍

  • @wilsonjose6508
    @wilsonjose65082 ай бұрын

    I love learn english with you.

  • @user-dl1nt6nf7n
    @user-dl1nt6nf7n2 ай бұрын

    Thank you for the lesson

  • @kisansamugsa352
    @kisansamugsa3522 ай бұрын

    Thank you very much!

  • @MikuMiku-mv4do
    @MikuMiku-mv4do2 ай бұрын

    Oh OMG I can't believe I am first view here 😃😗 thank you sooo much teacher ❤

  • @kostaskarouzakis4276
    @kostaskarouzakis42762 ай бұрын

    Hi Emma.PLEASE GIVE US A VIDEO ABOUT THE USE OF THE WORD POP ,INDIFFERENT CASES!!!THANKS A LOT.

  • @fredomfredom1736
    @fredomfredom17362 ай бұрын

    Amazing, i am from Brasil

  • @jamalhamad9110
    @jamalhamad91102 ай бұрын

    Good lesson, thanks

  • @FranciscoAdielPereira-hw6uq
    @FranciscoAdielPereira-hw6uq2 ай бұрын

    Great teacher....mighty good ...

  • @Betterworldforyou.
    @Betterworldforyou.2 ай бұрын

    Very practical lesson.

  • @ManishSharma-sk2zh
    @ManishSharma-sk2zh2 ай бұрын

    Hi, Emma Appreciate your efforts 👏👏

  • @user-ox4bm1ku2u
    @user-ox4bm1ku2u2 ай бұрын

    Thank you Madem for a very useful lesson.

  • @sebastiancotta
    @sebastiancotta2 ай бұрын

    Thank you Emma

  • @bangaladenis5998
    @bangaladenis5998Ай бұрын

    Thank you for this important lesson i didn't know before. wonderful lesson well done

  • @mohsen7021
    @mohsen70212 ай бұрын

    Thank you so much

  • @aliyilmaz4045
    @aliyilmaz40452 ай бұрын

    My dear teacher many thanks for this lesson

  • @soprasaber6199
    @soprasaber61992 ай бұрын

    Good night teacher Emma thank you WONDERFUL.

  • @johnibat
    @johnibat2 ай бұрын

    Thanks Emma...🙏

  • @hansjurgenweitzel9537
    @hansjurgenweitzel95372 ай бұрын

    A very nessesary lecture. Thank you ein good explanation.

  • @alfieromonteverdi7980
    @alfieromonteverdi79802 ай бұрын

    👏 👏 👏 As usual a useful lesson. I look forward to see another video. Bye, a big hug.

  • @AnnaDurini
    @AnnaDurini2 ай бұрын

    Many, many thanks 😊🍀✨ Greetings from Italy 🇮🇹❤

  • @BlueRoad_Vietnguyen
    @BlueRoad_Vietnguyen2 ай бұрын

    Great job Thank you Mam 👌

  • @laura3619
    @laura36192 ай бұрын

    Excellent ❤

  • @daviesilva2007
    @daviesilva20072 ай бұрын

    hi teacher, thank you for the explanation

  • @Skandar_skandar.
    @Skandar_skandar.Ай бұрын

    thank you

  • @soprasaber6199
    @soprasaber61992 ай бұрын

    Good evening teacher Emma.

  • @Guide2English
    @Guide2English2 ай бұрын

    Good work Emma

  • @abshirosman419
    @abshirosman4192 ай бұрын

    Practice makes perfect

  • @brotherkindprince4018
    @brotherkindprince40182 ай бұрын

    Good job 👏 teacher

  • @raimundosantos7977
    @raimundosantos79772 ай бұрын

    I'M RAIMUNDO, I REALLY LOVE YOUR VIDEO!! HELLO FROM RIO DE JENEIRO IN BRAZIL ❤❤

  • @narcisorojo5264
    @narcisorojo52642 ай бұрын

    Thak you emma for de class.

  • @sarfarazAhmad-tt2dr
    @sarfarazAhmad-tt2dr2 ай бұрын

    I am from India I love your video

  • @nurensoleiman-ql7di
    @nurensoleiman-ql7di2 ай бұрын

    thanks

  • @user-on8hk7zw6y
    @user-on8hk7zw6y2 ай бұрын

    Good job❤️

  • @neenee9796
    @neenee97962 ай бұрын

    Good morning emma i hope are you thank you very much for all your lessons and i wish you good luck have a nice day greeting ❤

  • @VSaini-tx6if
    @VSaini-tx6if2 ай бұрын

    Nice teaching,respected teacher 👍

  • @achrafboudra5307
    @achrafboudra53072 ай бұрын

    Tank you Ama

  • @memomerit
    @memomerit2 ай бұрын

    ThNKS EMMA

  • @mehedihassan-vb1rn
    @mehedihassan-vb1rn2 ай бұрын

    You are Alive, Alhamdulillah 😇...Long time no see

  • @ghulamabbasgeeallana1873
    @ghulamabbasgeeallana18732 ай бұрын

    Emma has nice description of things in her KZread Channel

  • @islamhussienal.barmawi8341
    @islamhussienal.barmawi83412 ай бұрын

    Love u Emma❤

  • @IrfanShaikhVlogs-cy5wp
    @IrfanShaikhVlogs-cy5wpАй бұрын

    Very niece maim ❤❤❤

  • @ErickAlvarez-pn4hk
    @ErickAlvarez-pn4hk2 ай бұрын

    Aprendo gramatica y ingles contigo

  • @jorgelucas4391
    @jorgelucas43912 ай бұрын

    Hello Emma Could you make a lesson about the diference between the pronunciation of distraction and destruction ? Thank you, God bless you Big hug from Pindamonhangaba city / Brazil

  • @napasorn.365
    @napasorn.3652 ай бұрын

    Love from Thailand 🇳🇱

  • @LearnEnglish2024books

    @LearnEnglish2024books

    2 ай бұрын

    Listening to Audiobook you can learn English in 2 days. Learn English Through story is a great way to improve your English🍎

  • @napasorn.365

    @napasorn.365

    2 ай бұрын

    @@LearnEnglish2024books ❤❤

  • @user-yc3uy4sg3b
    @user-yc3uy4sg3b2 ай бұрын

    Hi Emma. It is a good lesson for dealing 'angry' customer but here in Africa, our customer officers call security agent instead listening our claiming.. !

  • @hussainal-solaiman74
    @hussainal-solaiman742 ай бұрын

    Will down 🎉I'm from Saudi Arabia 🇸🇦 ❤

  • @freedom-nr6ey
    @freedom-nr6ey2 ай бұрын

    Hello, I'm from Brazilian

  • @takayahara_art09
    @takayahara_art092 ай бұрын

    Ma'am can u make a video about the different meanings of "over" and how to use it in sentences because I'm just curious if the "over" can be interchangeable to "in" and "to"

  • @haiimdeilana7247
    @haiimdeilana72472 ай бұрын

    ❤❤❤

  • @azainaldeen9834
    @azainaldeen98342 ай бұрын

    Hi, dear Emma🙋‍♂️ Thanks a lot for such a useful video. Got one inquiry though, why would the interviewee ask that question? I mean, don't they usually just reply?

  • @immayyo
    @immayyo2 ай бұрын

  • @adrianocalado8745
    @adrianocalado87452 ай бұрын

    Hello teacher. Do you give private classes? or any course for intermediate level

  • @danithmanjula1368
    @danithmanjula13682 ай бұрын

    🤩

  • @user-ud8fk5lz9w
    @user-ud8fk5lz9wАй бұрын

    Emma today awesome you wear hat look good like cowboy l have learn but not enough understand as all your sound are clear

  • @LearnESL1
    @LearnESL12 ай бұрын

    geat

  • @farmanalikhan7162
    @farmanalikhan71622 ай бұрын

    اسلام علیکم، I am from Pakistan

  • @JavidMohammady
    @JavidMohammady2 ай бұрын

    Hello my Teacher What is different between 1 I have a book 2 This is my book Thanks for responding

  • @CriadoMundo
    @CriadoMundo2 ай бұрын

    Linda.

  • @user-xk1yh3er5s
    @user-xk1yh3er5s2 ай бұрын

    Wall that's this ❤❤❤❤

  • @M.S.A.M-9891
    @M.S.A.M-9891Күн бұрын

    Hi! teacher Emma. add subtitles on your videos please

  • @ijaradat
    @ijaradat2 ай бұрын

    Hello

  • @benabdoumed6743
    @benabdoumed67432 ай бұрын

    👍👌👍👌🙏🇭🇰

  • @user-ox4bm1ku2u
    @user-ox4bm1ku2u2 ай бұрын

    Dear Madem It is somewhat shocking to see you in burning costume. Please don't get burnt about my comment. I am sure you are very sportive. Thank you Madem

  • @BUY_YT_Views_881
    @BUY_YT_Views_8812 ай бұрын

    this is a great song

  • @swiftkeyiso3212
    @swiftkeyiso32122 ай бұрын

    You are the best 🫶🏼

  • @azainaldeen9834
    @azainaldeen98342 ай бұрын

    Hi, dear Emma🙋‍♂️ Thanks a lot for such a useful video. Got one inquiry though, why would the interviewee ask that question? I mean, don't they usually just reply?

  • @user-lf9ew4kz2e
    @user-lf9ew4kz2e2 ай бұрын

    ❤❤❤