Customer replaced battery and the laptop went dead, what he did wrong? Can we fix it? Hp laptop

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Пікірлер: 104

  • @pedrofifa2150
    @pedrofifa2150 Жыл бұрын

    "Looks like some hot glue in there... I don't think I'm guilty" 😅 "What kind of sorcery is that!" 😂😂 I laughed so hard, thx for everything Sorin.

  • @markmorris6246
    @markmorris6246 Жыл бұрын

    Greetings Sorin it just goes to show how simple mistakes can take you down a rabbit hole, What I also admire about you is never bash the customers , the repair shop or the beginner who got it wrong but you encourage them to keep on going and don't give up. Thank you for your generousity and in-depth knowledge of electronics of which you genuinely share with your subscribers. Thanks again you are my inspiration.

  • @MattyEngland

    @MattyEngland

    Жыл бұрын

    I agree.

  • @timcat1004

    @timcat1004

    Жыл бұрын

    He did bash the CX.

  • @newnewmee44
    @newnewmee44 Жыл бұрын

    this is why as a amateur repairman is always advised to take a picture of every step you take while disassembly. Then check those pictures during reassembly. Also when dealing with mechanical stuff it is advised to mark the bolts and nuts with a line after tightening and recheck them after a short testing to make sure they don't come loose.

  • @sonyscg

    @sonyscg

    Жыл бұрын

    I always take a picture to be sure that i take the part right that way that i was removed , not minded that last 15 years allways thake picture to be sure . I killed one or two laptop because i forget the right sequence of the cables , and the second accident was that i know its not a problem that am not sure the sequence the biggest problem is i dont log what i am doing

  • @maklogetrich2378

    @maklogetrich2378

    Жыл бұрын

    I took pictures sometime if I'm new to the device, or maybe just check some youtube disassembly videos 😅

  • @duplicitousdemocracy2246
    @duplicitousdemocracy2246 Жыл бұрын

    You never fail to educate and entertain, Sorin.

  • @rizaldyvelasco205
    @rizaldyvelasco2054 ай бұрын

    Very Nice Troubleshooting Video. That's Why I always take a picture before unplugging anything inside a laptop. Thank You

  • @danarepouille1381
    @danarepouille1381 Жыл бұрын

    If we didn't know better, I would say that someone tried to "prank" Sorin. It really makes you wonder how these things happen. Good job!

  • @DevilbyMoonlight
    @DevilbyMoonlight Жыл бұрын

    Back in the day we used to briefly log the fault and steps taken for remediation using short hand, with faults like this, on the repair sheet we would put ESTO ' which means 'Equipment Smarter Than Operator'

  • @DumaJo
    @DumaJo Жыл бұрын

    Nice detective work Sorin, very teachful repair

  • @fu1r4
    @fu1r4 Жыл бұрын

    15:53 It is quite obvious that the side with the locking pins are up.

  • @MrNcimino
    @MrNcimino Жыл бұрын

    Have a good monday sorin! and a good week. Thanks!

  • @amannetsohmor6943
    @amannetsohmor6943 Жыл бұрын

    Mr fantastic, Sorin. looking forward to benefit from your experience and generousity.Recently I bought an amscope microscope its on its way and will start following you in every little step to make my work develop more. Thank you

  • @PCEYTube
    @PCEYTube Жыл бұрын

    Wouldn't expect HP to design a battery connector that goes in both ways its bellow their high standards on there premium laptop range

  • @maklogetrich2378

    @maklogetrich2378

    Жыл бұрын

    I believe it's not, see that connector is broken

  • @vdtran69
    @vdtran69 Жыл бұрын

    You're great as usual Sorin. Thanks

  • @ArthurTech-ov2mq
    @ArthurTech-ov2mq Жыл бұрын

    Hello Sorin am very impressed with your working skills. From Malawi.

  • @kennymanchester
    @kennymanchester Жыл бұрын

    The simplest explanation is usually the correct one! Nice catch.

  • @malikotkungisip
    @malikotkungisip Жыл бұрын

    What a genius repairman,,hi mr. Sorin im always watching your tutorial here in the Philippines..🙏

  • @patrickjohnnabong2034
    @patrickjohnnabong2034 Жыл бұрын

    Thanks for the knowledge sorin

  • @gixerags750
    @gixerags75011 ай бұрын

    I have spent most of my Sunday watching you work , That reversed connector was so funny..😅😅😅

  • @vintagehifirestoration6515
    @vintagehifirestoration6515 Жыл бұрын

    Thank you very much Sorin for this wonderful and inspiring videos. Corneliu.

  • @shirshendudasgupta611
    @shirshendudasgupta611 Жыл бұрын

    Love from India sorin.. You are a good teacher to me.. 😊❤

  • @geepeezee5030
    @geepeezee50305 ай бұрын

    Usually the battery socket connectors are keyed too. This explains why the socket is cracked. For the DYI, take a pic first and never use excessive fore.

  • @sebastianstochmia5590
    @sebastianstochmia5590 Жыл бұрын

    Awesome Mr. SORIN.

  • @TravisStamper
    @TravisStamper Жыл бұрын

    That was hysterical...engineering fail. 🤣. Thanks for the video Sorin

  • @will_doherty
    @will_doherty Жыл бұрын

    Good find 👍

  • @benjaminrich9396
    @benjaminrich9396 Жыл бұрын

    "What kind of sorcery is that?!" hahaha. Nice.

  • @mda420
    @mda420 Жыл бұрын

    So how we can learn if we always go to repair shop,sometimes we need to make mistakes to learn just as someone from the comments said take pictures before disassemble and compair after, other than that great video can't wait for next one 👍👍👍

  • @gizmo6746
    @gizmo674611 ай бұрын

    I'm learning alot .

  • @marphymarphy
    @marphymarphy Жыл бұрын

    Great video, thank U 🙂

  • @SilverSergeant
    @SilverSergeant11 ай бұрын

    Good video. Good issue. Bad connector design.

  • @2368rafa
    @2368rafa Жыл бұрын

    Hola Sorin, es un gran trabajo. Una consulta como conectas los adaptadores de corriente a tu fuente de alimentación?.Saludos.

  • @ahatter20
    @ahatter20 Жыл бұрын

    Thanks man

  • @garajulluivalivalisgarage489
    @garajulluivalivalisgarage489 Жыл бұрын

    și în sfârșit bateria va știi că se încarcă, bravo!

  • @mohamedsaleh3863
    @mohamedsaleh3863 Жыл бұрын

    U GREAT SORIN

  • @shaunmorrissey7313
    @shaunmorrissey7313 Жыл бұрын

    A lesser Tech would have not spotted that.

  • @carloazuararuiz1069
    @carloazuararuiz1069 Жыл бұрын

    Fortunately you returned that "vital" thing (the glue) in any repair; I can breathe a sigh of relief, so if we can say that it is a guaranteed job.

  • @naeemn45
    @naeemn45 Жыл бұрын

    Hi Sorin, Can a different battery be used. As long as chip is same? Thanks

  • @adaniel69
    @adaniel69 Жыл бұрын

    The point of that connector is so you cannot plug the battery wrong...🤣🤣🤣

  • @Denise_in_progress

    @Denise_in_progress

    Жыл бұрын

    Also the connector looks kind of cheap😂, you would expect something better than this from hp

  • @rickkcir9959
    @rickkcir9959 Жыл бұрын

    Doesn't hot glue get soft inside a warm laptop? I love hot glue, but never inside a laptop or car or anywhere that gets war.

  • @helinghaus
    @helinghaus Жыл бұрын

    hence the hot glue, he broke the connector, and also the wires weren't in the slot

  • @robertwebb5586
    @robertwebb5586 Жыл бұрын

    Sorin wet the hot glue with IPA, wait a minute and it will come off easier.

  • @icommandoi145
    @icommandoi145 Жыл бұрын

    Should have just written TOP on the connector :D

  • @ChrisPavlides
    @ChrisPavlides Жыл бұрын

    As a technicians, we have to deal with these jobs also. The bad thing is that we almost taking the hard ways to figure it out whats the issue, because someone else did something. In the other hand, we have to be payed for the time we spend to figure it out what was the problem, even if the issue is something easy like in this case. The big question here is, what you can charge the customer for? That should be a tricky answer. (Hypothetic question). The truth is behind what Sorin said in the end of this video. "You know, some times you have to visit a Computer Shop to do things". and what ever this means.

  • @ericjarvie
    @ericjarvie Жыл бұрын

    Obviously the customer did not pay close attention to the connectors original specifications which no doubt in its construction would have only allowed an one-way fit...still he should have guessed that if the battery is cheaper than the OE equipment then something must be missing and it would appear an small tang to insure proper correct and more importantly safe fitting on the connector port was one of those missing items..mind you after all of this it doesnt look like he saved any money so let that be lesson because as they say in this life then "you really do get what you pay for"...!!

  • @shadyelshaarawy408
    @shadyelshaarawy408 Жыл бұрын

    which camera model do you use for your videos please ?

  • @fernandocastro-GPS
    @fernandocastro-GPS Жыл бұрын

    Cloud you please send us the reference of that battery analyzer equipment that you used to see the battery status and graphics analises?

  • @electronicsrepairschool

    @electronicsrepairschool

    Жыл бұрын

    Please check the description of this video

  • @maklogetrich2378
    @maklogetrich2378 Жыл бұрын

    that's explain why the connector are broken that connector should be fool-proof

  • @electronicrepairservice2020
    @electronicrepairservice2020 Жыл бұрын

    You would think in this day & age they would make the battery connector keyed to only go together one way 🤯 Unbelievable!!

  • @pepitocoronejo8495

    @pepitocoronejo8495

    Жыл бұрын

    You will be amazed how a determined lot can insert a keyed connector in reverse!

  • @memovilmx6239

    @memovilmx6239

    8 ай бұрын

    probably customer broke it when removing the battery or when forcely reinserted it I remember my first computer was a C64 (yes I'm that old) that my father's boss gave away to him because it stopeed working, happened that the secretary tried to set it up and managed to connect the power supply into the video/audio output. I friend of my dad kind of fixed it but the sound chip was beyond repair. I grew up with a mute C64

  • @luminousfractal420
    @luminousfractal420 Жыл бұрын

    Kids alienware laptop battery died, replaced it and it was good for 9months, then after an update it the battery got reported as not legit and the laptop refused to charge it from boot. As a result it hit 0% and swelled up bursting the laptop apart, currently giving a memory error. Thanks for taking care of my safety @dell 👍awesome job. Anyone know where i can get legitimate batteries?

  • @orion310591RS
    @orion310591RS Жыл бұрын

    Stangely, this connector is NOT poka-yoke. Its not mistake proof. However, at 16:20 you can see it has bplue pencil on right side, I believe customer can confirm that on original battery, there is blue pencil on connector from battery also. So its not poka-yoke in physical form, but someone marked it to make it poka-yoke.

  • @Denise_in_progress

    @Denise_in_progress

    Жыл бұрын

    Maybe this aftermarket battery has other colours than the original one. So it indicates the customer did Mark it before removing but never saw how to put in the new battery, maybe that's why the battery connector got broken.

  • @DumaJo

    @DumaJo

    Жыл бұрын

    Perhaps it was, before the customer forced it in 😂😂

  • @finhas8865
    @finhas8865 Жыл бұрын

    3 minutes in, I'm pretty sure the battery connector job got shorts on it. I'll continue watching to see if I'm right or not. Edit: 6 minutes in. I'm wrong.

  • @badalamour1876
    @badalamour1876 Жыл бұрын

    Master SORIN, How do you connect the laptop charger and the power supply displays like USB power meter ? Please Help

  • @ilikeito
    @ilikeito Жыл бұрын

    I thought connections like that were proprietary and one way only.

  • @miftosaurus

    @miftosaurus

    Жыл бұрын

    me too. at least, until now, i seen only one/way connectors, everywhere... if you tried to connect them on other way, you end with a broken connector...

  • @oscarilmio7148
    @oscarilmio7148 Жыл бұрын

    That's why the battery connector where broken.But , tell me please,when you connected the battery to your device,i seen 3 cells but only 2 was chaging, is it correct ?

  • @miftosaurus
    @miftosaurus Жыл бұрын

    ... SuperGlue Hero was on duty! :D

  • @user-bi2lx7ou7i
    @user-bi2lx7ou7i7 ай бұрын

    Hello Sorin, NLBA1 is expensive, and in addition there is an yearly subsripion fees. So not intersted to buy NLBA1.

  • @daviebeuving781
    @daviebeuving781 Жыл бұрын

    Costumer may be lucky with the fool proof design of the connector, a non fixable board prevented here

  • @geepeezee5030

    @geepeezee5030

    5 ай бұрын

    Good point. The engineers probably considered this when designing the batt connector pinout.

  • @xx3868
    @xx3868 Жыл бұрын

    Usually ,they mould the connector to only go in one way with those little nibs of plastic so you cant do it wrong. So is this a design fault? and thank god, nothing was shorted with power going to the chips but they made so you could "safely" put it in either way?? but better to just make it one way possible?

  • @martinharmath1566
    @martinharmath1566 Жыл бұрын

    that's crazy

  • @windycl111
    @windycl111 Жыл бұрын

  • @dons8365
    @dons8365 Жыл бұрын

    I have a brother in law that is an electrical engineer that would tear up a laptop like that. Amazing that he could not even screw in a light bulb without dropping it and breaking it. It is always better for him to leave things alone !

  • @camarasberta9498
    @camarasberta949810 ай бұрын

    Hello, how much do You charge The customer for this repair/check?

  • @sipansibabdreddknot5179
    @sipansibabdreddknot5179 Жыл бұрын

    shouldnt be the connector hard to insert another way around or a notch to indicate the position where to insert? maybe the customer force it?

  • @theguards3563

    @theguards3563

    Жыл бұрын

    Yeaa....i think so. thats why there a sign of hot glue at the battery connector. He broke the connector notch and fixed it with hot glue wrong side

  • @Ed31003
    @Ed31003 Жыл бұрын

    i have a Dell Precision bought 3rd party battery and no work so had to get Dell battery for it to work

  • @user-kr8tp3ko8z

    @user-kr8tp3ko8z

    Жыл бұрын

    yep dells are very delicate about batteries... i have lattitude 5590 and with 3rd party battery it doesn't hold a charge or even work on battery - if i unplug the charger and the laptop dies... had to buy an original one to work properly.

  • @luwagawilber4127
    @luwagawilber4127 Жыл бұрын

    Replace with laptop spare😀😀😀

  • @miroslavstevic2036
    @miroslavstevic2036 Жыл бұрын

    Tragicomic. Both sad and funny.

  • @davianceable
    @davianceable Жыл бұрын

    Lol to karma ,when the owner realise it is only reverse xD

  • @gordthor5351
    @gordthor5351 Жыл бұрын

    No connector should be made to plug in both ways. That is a very poor design. At least they didn't make it so the laptop would go up in smoke if plugged in upside down.

  • @olimpiupuscas2771
    @olimpiupuscas27718 ай бұрын

    but the connecter not suppose to be possible to plug in on both ways

  • @gonedoneggonedoneg9863
    @gonedoneggonedoneg9863 Жыл бұрын

    Make photos before changing things

  • @celdepescaun39
    @celdepescaun39 Жыл бұрын

    As "Predator" said , "s..t happens" ... But the guys from repair shop ? What "basic stuff" they did ?

  • @lucataszarek8782
    @lucataszarek8782 Жыл бұрын

    Hello 🤝👍👍👍👏👏👏👏👋👋👋👋👋

  • @jozsiolah1435
    @jozsiolah1435 Жыл бұрын

    This failure is similar to phones on blacklist, stolen, or the price was not fully paid. The monitoring waits till the user buys a new battery, then they lock down the laptop.

  • @kissszilard4220
    @kissszilard4220 Жыл бұрын

    House : Everybody lies

  • @donald1056
    @donald1056 Жыл бұрын

    Why are these laptop repair shops open if they have to send it to you for repair

  • @user-kr8tp3ko8z

    @user-kr8tp3ko8z

    Жыл бұрын

    most of them only cleans the dust and change the thermal paste, and change parts like keyboards, batteries, ram, ssd, displays and so on, no complicated stuff.

  • @juddery
    @juddery Жыл бұрын

    What an awful connector design that allows it to be connected backwards. HP needs a slap on the wrist for that one.

  • @atoms1978
    @atoms1978 Жыл бұрын

    🤣🤣🤣🤣 Sirine umreh od smeha👍👍👍💪💪💪🤣🤣🤣🤣

  • @wilhelmsmit7828
    @wilhelmsmit7828 Жыл бұрын

    O nooooo lol.....

  • @t0nito
    @t0nito Жыл бұрын

    To be fair to the customer, what an EXTREMELY STUPID DESIGN from HP to use a connector that can connected backwards! At least they had the decency to make it so the polarity wouldn't be reversed either way or else it would have been a much major fault.

  • @geepeezee5030

    @geepeezee5030

    5 ай бұрын

    Anything can be made to fit with enough force applied.

  • @aephix73
    @aephix73 Жыл бұрын

    That is poor design on the part of the manufacturer. You shouldn't be able to plug the battery in backwards.

  • @DasXardas
    @DasXardas Жыл бұрын

    I hate HPs from many reasons, and this is one in the queue. I never seen on any other laptop a battery connector which can be wrongly connected.

  • @shaunmorrissey7313

    @shaunmorrissey7313

    Жыл бұрын

    With enough determination you can fit a square peg into a round hole.

  • @Swenser
    @Swenser Жыл бұрын

    Double charge.

  • @DADEMANA
    @DADEMANA Жыл бұрын

    supatanx

  • @AlexElectronica
    @AlexElectronica Жыл бұрын

    XD LOL

  • @robinsonsoto8471
    @robinsonsoto8471 Жыл бұрын

    It is fake.

  • @timcat1004
    @timcat1004 Жыл бұрын

    So you think you are a genius for fixing the mistake. The manufacture is the only one to blame here. They should not even have to dig in that far to replace the battery in the first place. The designer didn't keyway that connector on purpose. Glad you figured it out but don't get mad at the CX for trying to save a few bucks. Makes you out to be the azzhole in this case. BTW you are far from genius.

  • @gmans2941
    @gmans2941 Жыл бұрын

    👍👍

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