CRM IN HINDI | CUSTOMER RELATIONSHIP MANAGEMENT | Concept, Types, Objectives, Advantages & more |ppt
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CUSTOMER RELATIONSHIP MANAGEMENT (CRM) LECTURE IN HINDI
( A VIDEO ON ALL ABOUT CRM IN HINDI )
This video consists of the following:
1. Concept of CRM (Customer Relationship Management) in hindi (With Real life Examples)
2. Types of CRM (Components of CRM) :
i. Operational CRM
a. Salesforce Automation (Sales automation)
b. Marketing Automation
c. Service Automation (Customer Service automation)
ii. Analytical CRM
a. Sales data
b. Marketing data
c. Financial data
iii. Collaborative CRM (Strategic CRM)
a. Interaction Management
b. Channel Management
3. Objectives of CRM (Goal of CRM):
i. To simplify marketing and sales process
ii. To make call centers more efficient
iii. To provide better customer service
iv. To discover new customers and increase customer revenue
v. To cross sell products more effectively
4. Advantages of CRM (Benefits of using CRM):
i. Better Knowledge of Customers
ii. Retain More Customers
iii. Better Segmentation
iv. Minimizes Cost
v. Enhance Corporate Image
vi. Increase Business Growth
vii. Controls Customer Defection Rate
5. Disadvantages of CRM (limitations) :
i. Costly
ii. Training
iii. Eliminates Human Element
iv. Third Party Access
v. Technical Support
vi. Record Loss
6. Importance of CRM (Why Is CRM So Important?)
INSTAGRAM : / mr_singh.01_
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Пікірлер: 423
legend watch 1 day before exam 😄😄😄
@uniquestatus5120
23 күн бұрын
Right bro
@ropenderYT
22 күн бұрын
😂
@redegalgameing7884
21 күн бұрын
Legend start one hour before exam 😂
@backbencher4825
18 күн бұрын
@@redegalgameing7884mera bhi 2 ghanta baad hi exam ha
@lishabhowmik7070
16 күн бұрын
On the day of exam*🤡🙌
Sir I appreciate you to describe the concept of CRM in a very simple way ,it will help me in any place for interviews
I learned CRM in detail today. Thank you for your time sir.
Highly appreciated the way you explained 💯 🙏 🙌
Sir kuch lamba nhi hua video but aapne itne me itnaaa kuch samjadiya Or sab kuch ek hi baar me samaj aagaya thankyou so much. Sir
This video is really help whose people who know about CRM......... I'm only here for know about CRM
Tq so much sir I was very confused but after watching this video,i understood the meaning of CRM
Absolutely fav.❤
I’m a fashion designing student…..this video helps me a lot , thank you so sir
Your way of explaining this fancy name (CRM) is really amazing
Sir apka pdhane ka way bhot acha h .....n ek bar m sb smj aa gya
Very informative lecture, it's too good for all beginners
Thanks a lot Sir, as always to the point answer and explanation 🙏🏼🙏🏼
Thankyou for this amazing session ❤
Excellent explanation,thankyou sir😍😍😍.
Thank u so much.... U explained very nicely and frankly 😍😍😍🤗🤩🤩
Highly Appreciated👌
Thank you so much sir for this beautiful session ❤️
I get it to last end....very impressive sir......
great method of explaining the concept CRM, very much interesting and attention taking i was a great video for me to learn
Excellent video. I really enjoyed this video. Very clear communication. Thanks 👍. Javed London
Today is my training about CRM you will teaching very nicely so i can understand thankyu so much Plzz add next vidio
Ek number content kya samjhaya bhai…❣️
Super se bhi upar explanation sir👌👌
Very helpful video about CRM
I appreciate you sir .got any idea about CRM in a simple way
Thank you Dada for covering the topic in such a beautiful and easy way.❤
I don't have words to Comment only one word Excellent
Thanks dear for your healthy cooperation, good luck 👍
AP bhot ache se explain krte ho mujhe to Esa lgA ki ap samne Beth kr prosnaly smjha rhe ho ❤
Concept bohot achhe se samjha hai aapne 🙏🙏
Appreciate your efforts ❤
Really I appreciated thank you for explaing this topic in detailed😊
Best Explanation sir
Thank you sonu sir✨ it was very informative vdo😇
Awesome explanation ☺️ Tysm sir 😍🤟
Mera exam hai 18 date to or maine pura video dekh lia bahot badiya hai.
Thank You Sir For Your Help Kal Mera Exam Hai Jesa Aapne Bola ki Kuch Palle Nhi Padta Then aapka video mila ❤️❤️
A good learnable video.👍
It's very good explanation
You are the best 🙏❤️
Sir such me muje collage me samja me nahi aya but apne Jo samjahaya wo pura dimag me store jo gya thankyou sir ❤❤
Thank you sir for this video its help me in my study 📚✏ 🙏🙏🙏
Best video ever sir
Sach me achh channel h brdr apka ❤
tooo good, thankyouuu
all points covered thanks dear 😊
very easy and superb explaination....thank you....
Shukriya for this wonderful video and help 😊😊
its really a verry helpful video...thank u so much sir for uploading such video...plz keep uploading........
Thanks for CRM subject.
Nice explanation..Thanks
Important ye nhi h ki video lmba h, important yeh h ki smjh me aa gya🤩🥳
genuine lecture .
Lovely explanation... Helped a lot
Thank you dear.
Thank you sir crm ke baare m batane ke liye aur aapka sikhana bht achcha h easy bhi h 🙌🙌
Thank you information 😊
Thank you I wotch you full video
Thank you sir your presentation and explation is intersting.
The video was good i have watched it to the end u have explained it in a wonderful way well u could have include a lot of more stuff in this but otherwise the video was not boring it was nice🙏
MashaAllah.... ❤Great explanation sir 😊
Thanks hum last tk pohoch gye video ke 👍 sach me samjh nhi aa ra tha ab aa gya thank you so much
Amazing sir its very helpful video 👏🤩 thanku so much itni help ke liye ❤️🥺
TQ for this i have my PPR after couple of hrs
Thankyou so much brother 💫🧿❤️
Soft voice skillfull knowledge outstanding explaination ...
Thanks..Well explained..valuable content. almost covered.pls don't care about video length, we just want to acquire knowledge.
Thank you sir Bhut best example or clear or easy words me explain Kiya aapne Thanks again sir
I watched a fulll video sir Very nice explain in a full video and all topic ❣️❣️ Thanks a lot sir ☺️ ☺️
this is great job sir I listen your lecture very attentively. and I can understand how 30 minutes gone so fast and smooth. This is really very very good and you also sir
Amazing yr itna easily smjhaya apne
Thanks sir very nice explanation of crm🥰
Very nice explanation tysm
Explained so wonderfully and its was very useful after all 😊
Sir aapki language bahoot ache se samajh aai hai bahoot hi achi se samjhaya or na hi boor hone diya thank you sir ❤️❤️
Thanks for explaining ❤
Thanks for video
❤❤❤ thank you so much sir
too much easy to understand.
Thank you so much sir🙏🙏
so nicely explained sir
Mera to aj ha topic important ha explanation bahut achchi ha sir ❤❤ thanks
Very helpful for exams
Very nicely explained as undertainable
Thanks sir your voice is so good sb smaj m agya last thak
Thank you so much sir 😊 it's really helpful 🙏
Your way of teaching is tooo good❤️and you have a charming personality your voice is just chummeshwari😚
thank you so much sir. thanks a lot
Very helpful video thank you 😊
Best❤️🙏🏻
Bahut badiya samjha ya aapny
Thank you sir ji❤🎉
Sir thank you so much 😊
Thank you 😊🙏
Appreciate you❤
Very nice sir thank you
Thank you so much sir. Sir I am a MBA student in marketing specialization. Today my clearer about marketing CRM basics concepts. my complete after mba I will intrested CRM software course.
Excellent
Thanks you sir 👍