CRM IN HINDI | CUSTOMER RELATIONSHIP MANAGEMENT | Concept, Types, Objectives, Advantages & more |ppt

#KZreadTaughtMe
CUSTOMER RELATIONSHIP MANAGEMENT (CRM) LECTURE IN HINDI
( A VIDEO ON ALL ABOUT CRM IN HINDI )
This video consists of the following:
1. Concept of CRM (Customer Relationship Management) in hindi (With Real life Examples)
2. Types of CRM (Components of CRM) :
i. Operational CRM
a. Salesforce Automation (Sales automation)
b. Marketing Automation
c. Service Automation (Customer Service automation)
ii. Analytical CRM
a. Sales data
b. Marketing data
c. Financial data
iii. Collaborative CRM (Strategic CRM)
a. Interaction Management
b. Channel Management
3. Objectives of CRM (Goal of CRM):
i. To simplify marketing and sales process
ii. To make call centers more efficient
iii. To provide better customer service
iv. To discover new customers and increase customer revenue
v. To cross sell products more effectively
4. Advantages of CRM (Benefits of using CRM):
i. Better Knowledge of Customers
ii. Retain More Customers
iii. Better Segmentation
iv. Minimizes Cost
v. Enhance Corporate Image
vi. Increase Business Growth
vii. Controls Customer Defection Rate
5. Disadvantages of CRM (limitations) :
i. Costly
ii. Training
iii. Eliminates Human Element
iv. Third Party Access
v. Technical Support
vi. Record Loss
6. Importance of CRM (Why Is CRM So Important?)
INSTAGRAM : / mr_singh.01_
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Пікірлер: 423

  • @Rahulsyal-cs5ir
    @Rahulsyal-cs5irАй бұрын

    legend watch 1 day before exam 😄😄😄

  • @uniquestatus5120

    @uniquestatus5120

    23 күн бұрын

    Right bro

  • @ropenderYT

    @ropenderYT

    22 күн бұрын

    😂

  • @redegalgameing7884

    @redegalgameing7884

    21 күн бұрын

    Legend start one hour before exam 😂

  • @backbencher4825

    @backbencher4825

    18 күн бұрын

    @@redegalgameing7884mera bhi 2 ghanta baad hi exam ha

  • @lishabhowmik7070

    @lishabhowmik7070

    16 күн бұрын

    On the day of exam*🤡🙌

  • @shahzeb7257
    @shahzeb7257 Жыл бұрын

    Sir I appreciate you to describe the concept of CRM in a very simple way ,it will help me in any place for interviews

  • @Jaidhan.official
    @Jaidhan.official3 ай бұрын

    I learned CRM in detail today. Thank you for your time sir.

  • @ummehani498
    @ummehani498 Жыл бұрын

    Highly appreciated the way you explained 💯 🙏 🙌

  • @ShaluKumari-zq8xo
    @ShaluKumari-zq8xo Жыл бұрын

    Sir kuch lamba nhi hua video but aapne itne me itnaaa kuch samjadiya Or sab kuch ek hi baar me samaj aagaya thankyou so much. Sir

  • @viraj10
    @viraj10 Жыл бұрын

    This video is really help whose people who know about CRM......... I'm only here for know about CRM

  • @sheetalvishwakarma833
    @sheetalvishwakarma833 Жыл бұрын

    Tq so much sir I was very confused but after watching this video,i understood the meaning of CRM

  • @NishiMishra-bh7wf
    @NishiMishra-bh7wf10 ай бұрын

    Absolutely fav.❤

  • @ShwetaSingh-wf1gy
    @ShwetaSingh-wf1gy9 ай бұрын

    I’m a fashion designing student…..this video helps me a lot , thank you so sir

  • @nehasaini5517
    @nehasaini5517Ай бұрын

    Your way of explaining this fancy name (CRM) is really amazing

  • @nishatyagi113
    @nishatyagi1132 жыл бұрын

    Sir apka pdhane ka way bhot acha h .....n ek bar m sb smj aa gya

  • @abhinavshukla4
    @abhinavshukla4 Жыл бұрын

    Very informative lecture, it's too good for all beginners

  • @mr.morningstar894
    @mr.morningstar8942 жыл бұрын

    Thanks a lot Sir, as always to the point answer and explanation 🙏🏼🙏🏼

  • @salonisaini2922
    @salonisaini2922 Жыл бұрын

    Thankyou for this amazing session ❤

  • @vanipatil9697
    @vanipatil96972 жыл бұрын

    Excellent explanation,thankyou sir😍😍😍.

  • @ms.unknwn1253
    @ms.unknwn12532 жыл бұрын

    Thank u so much.... U explained very nicely and frankly 😍😍😍🤗🤩🤩

  • @mikky8189
    @mikky8189Ай бұрын

    Highly Appreciated👌

  • @siddharthjangde1254
    @siddharthjangde1254 Жыл бұрын

    Thank you so much sir for this beautiful session ❤️

  • @rajpurohitrishabh9037
    @rajpurohitrishabh90372 жыл бұрын

    I get it to last end....very impressive sir......

  • @amjadbhutta4885
    @amjadbhutta4885 Жыл бұрын

    great method of explaining the concept CRM, very much interesting and attention taking i was a great video for me to learn

  • @jayjan8650
    @jayjan86502 жыл бұрын

    Excellent video. I really enjoyed this video. Very clear communication. Thanks 👍. Javed London

  • @poojadore3767
    @poojadore3767 Жыл бұрын

    Today is my training about CRM you will teaching very nicely so i can understand thankyu so much Plzz add next vidio

  • @Ajay-ck6cm
    @Ajay-ck6cm2 жыл бұрын

    Ek number content kya samjhaya bhai…❣️

  • @nishurathore3958
    @nishurathore39582 жыл бұрын

    Super se bhi upar explanation sir👌👌

  • @SparkVision1
    @SparkVision1 Жыл бұрын

    Very helpful video about CRM

  • @PriyankaKadam-sm4sg
    @PriyankaKadam-sm4sg9 ай бұрын

    I appreciate you sir .got any idea about CRM in a simple way

  • @agnikroy388
    @agnikroy38816 күн бұрын

    Thank you Dada for covering the topic in such a beautiful and easy way.❤

  • @customercaremanager5501
    @customercaremanager55012 ай бұрын

    I don't have words to Comment only one word Excellent

  • @monasharma8925
    @monasharma8925 Жыл бұрын

    Thanks dear for your healthy cooperation, good luck 👍

  • @juhiparmar996
    @juhiparmar9964 ай бұрын

    AP bhot ache se explain krte ho mujhe to Esa lgA ki ap samne Beth kr prosnaly smjha rhe ho ❤

  • @deepshikhavishwakarma9909
    @deepshikhavishwakarma9909 Жыл бұрын

    Concept bohot achhe se samjha hai aapne 🙏🙏

  • @komalsahu3193
    @komalsahu319320 сағат бұрын

    Appreciate your efforts ❤

  • @sakshipandey4562
    @sakshipandey4562Ай бұрын

    Really I appreciated thank you for explaing this topic in detailed😊

  • @YASHPATEL-wq8fu
    @YASHPATEL-wq8fu2 ай бұрын

    Best Explanation sir

  • @sabiakhan7215
    @sabiakhan72152 жыл бұрын

    Thank you sonu sir✨ it was very informative vdo😇

  • @SACHIN24__24
    @SACHIN24__24 Жыл бұрын

    Awesome explanation ☺️ Tysm sir 😍🤟

  • @divyanshuvashishth8334
    @divyanshuvashishth83342 жыл бұрын

    Mera exam hai 18 date to or maine pura video dekh lia bahot badiya hai.

  • @laveenchourasiya870
    @laveenchourasiya870 Жыл бұрын

    Thank You Sir For Your Help Kal Mera Exam Hai Jesa Aapne Bola ki Kuch Palle Nhi Padta Then aapka video mila ❤️❤️

  • @bhalekar8557
    @bhalekar8557Ай бұрын

    A good learnable video.👍

  • @user-lq5nq4vt6d
    @user-lq5nq4vt6d5 ай бұрын

    It's very good explanation

  • @atishpawar2538
    @atishpawar2538 Жыл бұрын

    You are the best 🙏❤️

  • @VISHNUBaghel-lf8te
    @VISHNUBaghel-lf8te10 ай бұрын

    Sir such me muje collage me samja me nahi aya but apne Jo samjahaya wo pura dimag me store jo gya thankyou sir ❤❤

  • @sagarvarma1785
    @sagarvarma1785 Жыл бұрын

    Thank you sir for this video its help me in my study 📚✏ 🙏🙏🙏

  • @sambhavkarkare2873
    @sambhavkarkare28732 жыл бұрын

    Best video ever sir

  • @akhildahiya4453
    @akhildahiya44535 ай бұрын

    Sach me achh channel h brdr apka ❤

  • @manishajamnik6786
    @manishajamnik67868 ай бұрын

    tooo good, thankyouuu

  • @kaushalvishwakarma4732
    @kaushalvishwakarma4732 Жыл бұрын

    all points covered thanks dear 😊

  • @user-ld9sj7hn3k
    @user-ld9sj7hn3k8 ай бұрын

    very easy and superb explaination....thank you....

  • @user-vg3dv8xb8z
    @user-vg3dv8xb8zАй бұрын

    Shukriya for this wonderful video and help 😊😊

  • @samratjulme8418
    @samratjulme84182 жыл бұрын

    its really a verry helpful video...thank u so much sir for uploading such video...plz keep uploading........

  • @praveenmehta6272
    @praveenmehta62723 ай бұрын

    Thanks for CRM subject.

  • @user-zx8go9wn8u
    @user-zx8go9wn8u6 ай бұрын

    Nice explanation..Thanks

  • @path4nraees91
    @path4nraees912 жыл бұрын

    Important ye nhi h ki video lmba h, important yeh h ki smjh me aa gya🤩🥳

  • @rohangurjar001
    @rohangurjar0018 ай бұрын

    genuine lecture .

  • @Sharma1293
    @Sharma1293 Жыл бұрын

    Lovely explanation... Helped a lot

  • @aroundtheearthd2034
    @aroundtheearthd20343 ай бұрын

    Thank you dear.

  • @dmassey6136
    @dmassey6136 Жыл бұрын

    Thank you sir crm ke baare m batane ke liye aur aapka sikhana bht achcha h easy bhi h 🙌🙌

  • @muailkhadse411
    @muailkhadse4118 күн бұрын

    Thank you information 😊

  • @manavpatidar8583
    @manavpatidar8583 Жыл бұрын

    Thank you I wotch you full video

  • @dharmeshsoni742
    @dharmeshsoni7425 ай бұрын

    Thank you sir your presentation and explation is intersting.

  • @My_consolidated_life
    @My_consolidated_life2 жыл бұрын

    The video was good i have watched it to the end u have explained it in a wonderful way well u could have include a lot of more stuff in this but otherwise the video was not boring it was nice🙏

  • @Muhammad-Iqbal1730zh
    @Muhammad-Iqbal1730zh6 ай бұрын

    MashaAllah.... ❤Great explanation sir 😊

  • @mvshorts4699
    @mvshorts4699 Жыл бұрын

    Thanks hum last tk pohoch gye video ke 👍 sach me samjh nhi aa ra tha ab aa gya thank you so much

  • @khushidhiman8873
    @khushidhiman8873 Жыл бұрын

    Amazing sir its very helpful video 👏🤩 thanku so much itni help ke liye ❤️🥺

  • @akankshamishra4371
    @akankshamishra4371 Жыл бұрын

    TQ for this i have my PPR after couple of hrs

  • @akshaygoswami3700
    @akshaygoswami3700 Жыл бұрын

    Thankyou so much brother 💫🧿❤️

  • @ajvlogs4841
    @ajvlogs4841 Жыл бұрын

    Soft voice skillfull knowledge outstanding explaination ...

  • @shakuntalakumari8460
    @shakuntalakumari8460 Жыл бұрын

    Thanks..Well explained..valuable content. almost covered.pls don't care about video length, we just want to acquire knowledge.

  • @sabhyagupta2736
    @sabhyagupta2736 Жыл бұрын

    Thank you sir Bhut best example or clear or easy words me explain Kiya aapne Thanks again sir

  • @pankajrahul6478
    @pankajrahul6478 Жыл бұрын

    I watched a fulll video sir Very nice explain in a full video and all topic ❣️❣️ Thanks a lot sir ☺️ ☺️

  • @monwarhossen7950
    @monwarhossen79502 жыл бұрын

    this is great job sir I listen your lecture very attentively. and I can understand how 30 minutes gone so fast and smooth. This is really very very good and you also sir

  • @vinivini2133
    @vinivini2133 Жыл бұрын

    Amazing yr itna easily smjhaya apne

  • @sunilbajwa1352
    @sunilbajwa13522 жыл бұрын

    Thanks sir very nice explanation of crm🥰

  • @SukeshaniRajput
    @SukeshaniRajput Жыл бұрын

    Very nice explanation tysm

  • @roshnitamang9453
    @roshnitamang9453 Жыл бұрын

    Explained so wonderfully and its was very useful after all 😊

  • @tosifkhan8942
    @tosifkhan8942 Жыл бұрын

    Sir aapki language bahoot ache se samajh aai hai bahoot hi achi se samjhaya or na hi boor hone diya thank you sir ❤️❤️

  • @Patil1053
    @Patil10536 ай бұрын

    Thanks for explaining ❤

  • @RITIK-ib5bm
    @RITIK-ib5bmАй бұрын

    Thanks for video

  • @MadanKathayat-fr7dj
    @MadanKathayat-fr7dj7 ай бұрын

    ❤❤❤ thank you so much sir

  • @shrestharukhaiyar3238
    @shrestharukhaiyar32383 ай бұрын

    too much easy to understand.

  • @abhinandanjain2399
    @abhinandanjain2399 Жыл бұрын

    Thank you so much sir🙏🙏

  • @chiragpanwar2571
    @chiragpanwar25714 ай бұрын

    so nicely explained sir

  • @udaymehra3865
    @udaymehra38652 ай бұрын

    Mera to aj ha topic important ha explanation bahut achchi ha sir ❤❤ thanks

  • @manishashelke1654
    @manishashelke1654Ай бұрын

    Very helpful for exams

  • @NLSINGHA75
    @NLSINGHA75 Жыл бұрын

    Very nicely explained as undertainable

  • @justtrysomethingnew8043
    @justtrysomethingnew8043 Жыл бұрын

    Thanks sir your voice is so good sb smaj m agya last thak

  • @vaishnavikalokar3660
    @vaishnavikalokar36608 ай бұрын

    Thank you so much sir 😊 it's really helpful 🙏

  • @priyankanegi3454
    @priyankanegi34542 жыл бұрын

    Your way of teaching is tooo good❤️and you have a charming personality your voice is just chummeshwari😚

  • @KanikaBhaswan-wh7xv
    @KanikaBhaswan-wh7xv2 жыл бұрын

    thank you so much sir. thanks a lot

  • @shivangivats3220
    @shivangivats32203 ай бұрын

    Very helpful video thank you 😊

  • @nub5469
    @nub5469 Жыл бұрын

    Best❤️🙏🏻

  • @asifsheikh7726
    @asifsheikh77262 күн бұрын

    Bahut badiya samjha ya aapny

  • @Geetbhaktispirituality
    @Geetbhaktispirituality24 күн бұрын

    Thank you sir ji❤🎉

  • @ritikchoudhary1174
    @ritikchoudhary1174 Жыл бұрын

    Sir thank you so much 😊

  • @hinatahugamotivationalquot7090
    @hinatahugamotivationalquot70907 ай бұрын

    Thank you 😊🙏

  • @TheBiggestBrandisISLAM
    @TheBiggestBrandisISLAM6 ай бұрын

    Appreciate you❤

  • @anjalirai4853
    @anjalirai485311 ай бұрын

    Very nice sir thank you

  • @skyroz107
    @skyroz107Ай бұрын

    Thank you so much sir. Sir I am a MBA student in marketing specialization. Today my clearer about marketing CRM basics concepts. my complete after mba I will intrested CRM software course.

  • @scooty_center_9087
    @scooty_center_9087 Жыл бұрын

    Excellent

  • @SaurabhSingh-oo6mo
    @SaurabhSingh-oo6mo11 ай бұрын

    Thanks you sir 👍

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