Creating WOW Moments at the Ritz-Carlton: The job of Guest Services

Watch Till Haffner, Guest Services Manager at the Ritz-Carlton Berlin, describe his job of ensuring guests always have a memorable stay at the Ritz-Carlton.
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Пікірлер: 35

  • @formulajuan6038
    @formulajuan60382 жыл бұрын

    I work in the hotel industry, and my ultimate goal is to work at a Ritz Carlton. I will achieve this goal.

  • @kynieshaoverall7064
    @kynieshaoverall70644 ай бұрын

    I have an interview today! A miracle as I have no hotel experience! But hospitality at least 10 year’s experience! Wish me luck!

  • @TonyB1999

    @TonyB1999

    Ай бұрын

    Sooooo...

  • @Lorraines633
    @Lorraines6333 жыл бұрын

    I just joined Ritz Carlton Housekeeping , and I enjoy doing my job being an OCD cleaner😁

  • @wesammansour1486
    @wesammansour14865 жыл бұрын

    Love the Teddy story.. The Ritz Carlton is Amazing!!

  • @RossetBespokeButlers
    @RossetBespokeButlers4 жыл бұрын

    I have huge respect for Ritz-Carlton training, the service is truly superb. I am a butler and hospitality trainer. I have researched the history of Ritz-Carlton a lot in the making of my courses and training videos.

  • @kayliabrown3353

    @kayliabrown3353

    2 жыл бұрын

    So you train others right at Ritz-Carlton??

  • @RossetBespokeButlers

    @RossetBespokeButlers

    2 жыл бұрын

    @@kayliabrown3353 No I have never traind anyone at Ritz-Carlton I was just saying that the level of training they do is inspirational and I was inspired by it.

  • @businessasusual3850
    @businessasusual3850 Жыл бұрын

    The legendary Ritz Carlton service

  • @zhanibekussenbek1176
    @zhanibekussenbek11762 жыл бұрын

    Thank you

  • @QuantumCoinConnect
    @QuantumCoinConnect4 жыл бұрын

    Absolutely stunning service at the Ritz-Carlton ; ).

  • @vs7073
    @vs707311 ай бұрын

    Excelente!!! Clarísimo y sencillo este caballero para estar en un hotel de alta gama. 🥰

  • @fabiotellez6192
    @fabiotellez61922 жыл бұрын

    Awesome story about the Teddy.

  • @ariannak6102
    @ariannak61026 жыл бұрын

    The "Wow" story is awesome :)

  • @athirakannamkulam3690
    @athirakannamkulam3690 Жыл бұрын

    Awwww cute.,... Teddy experiences....

  • @beholdwithhasan9712
    @beholdwithhasan97125 жыл бұрын

    Really nice video and very informative for me.

  • @sergiogilmar8284
    @sergiogilmar82843 жыл бұрын

    thank´s for video i from Brazil! i job in hotel too!

  • @ravisharmahospitalityacade64
    @ravisharmahospitalityacade643 жыл бұрын

    Amazing,,

  • @Mougino7
    @Mougino73 жыл бұрын

    Thank you... the Teddy says

  • @wartassikhalid3172
    @wartassikhalid31723 ай бұрын

    Im joining thé New Ritz Carlton Rabat Morocco..as a Guest Relations Manager....i would love to find a group of Ritz Carlton Employées where WE Can connect and share ouer experiences etc

  • @luxurytraveller9010
    @luxurytraveller90104 жыл бұрын

    Stupendous Fantastic Amazing Excellent

  • @Grvgabe
    @Grvgabe5 жыл бұрын

    I be vibin in the ritz carlton 🍑

  • @stephanieyao843
    @stephanieyao8433 жыл бұрын

    I am New Guest Service Casino Asst Manager also Marketing Asst Manager learning how do I enter and club bar floor manage in the

  • @AsAs-jd7zs
    @AsAs-jd7zs3 жыл бұрын

    Hello can anyone please tell me how can i apply a job and get a chance to work inthe Ritz Carlton Hotel.

  • @MisterMikeTexas
    @MisterMikeTexas2 жыл бұрын

    I read a lot of negative reviews on Trip Advisor about the Key Biscayne Ritz. Many of them were about ongoing construction all around the hotel making it impossible for them to use the resort, and nobody giving a heads up about it until they arrive. Many guests have mentioned aging rooms and careless housekeeping, and low staff that sometimes takes things out on guests by being rude and short with them.

  • @instantcopycentre6415
    @instantcopycentre64152 жыл бұрын

    please i want job in this hotel any possibility because i am very poor

  • @leolok2632
    @leolok263211 ай бұрын

    Great video. Just one thing: the leg of the speaker seems not at the right place! A subtle gesture of arrogance or I am a somebody bigger than the interviewer !

  • @adeliasafina7341
    @adeliasafina73414 жыл бұрын

    Забавно. Худший сервис в Ritz Carlton Abu Dhabi, который напротив Мечети. В этом отеле все, начиная от Управляющих, заканчивая front office вызывают просто анти-WOW эффект. Самый худший опыт пребывания в отеле в моей жизни..

  • @ericabelcher8760

    @ericabelcher8760

    3 ай бұрын

    Wow! I know this comment is a few years old! But it's interesting that you said that you had a horrible experience! I wonder why they were like that! Smh

  • @EnglishwithFaizan
    @EnglishwithFaizan6 жыл бұрын

    Poor English skills. Who made him a guest officer. 😡😡

  • @olia9485

    @olia9485

    6 жыл бұрын

    English with Faizan his english is pretty decent. I m blown u cant tell given you teach yourself as your name addresses. He speaks It as a second language better than many natives do.! Not everyone can mimic an accent and it is actually more authentic to keep your own. 🙌🏻

  • @Pharrell19354

    @Pharrell19354

    5 жыл бұрын

    Typical self centred, entitled, colonialist mentality, he doesn't have to speak good English he is German, atleast he tries. You're the type who goes to someone else's country shouting: Britannia Rule World!

  • @olia9485

    @olia9485

    5 жыл бұрын

    Pharrell Williams he is not british though. Still sad, maybe even more, as obviously he made that comment in order to ‘fit in’ ( and promote his business )

  • @thesoultwins72

    @thesoultwins72

    5 жыл бұрын

    +English with Faizan……..jeez - I hate 'English teachers'! They are SO anal and completely out of touch with the business world! I would also guess from your name [Faizan] you are not even English yourself?

  • @11jsanchez04151970

    @11jsanchez04151970

    2 жыл бұрын

    Haha is funny what you said, you look like Indian, have a great day buddy.