Create a custom Assets field and show asset data in Jira Service Management

Learn how to create a custom assets field and use that to show asset data in Jira Service Management. Also learn how to put the field in the portal form, so users can select values from Assets when submitting tickets.
00:00 Introduction
01:00 Creating the custom field
03:22 Configuring the custom field
04:40 Editing Custom Field configuration
05:20 Editing Custom Field context
06:05 Aligning with the Assets data
11:00 Going into Jira Service Management
11:18 Checking placement of the custom field
11:50 Editing the project Screen to add a tab
13:36 Adding a project to the ticket
15:08 Adding the field to the portal form
16:42 Creating a ticket in the portal
18:18 Outro - please ask questions.

Пікірлер: 8

  • @christianbrown8814
    @christianbrown88142 ай бұрын

    No questions. This video was very helpful. Thanks!!

  • @SteelDinosaur
    @SteelDinosaur4 ай бұрын

    Great video, thanks! I’d love to see future videos covering editing objects & their attributes in Jira automation.

  • @jimiwikmanofficial

    @jimiwikmanofficial

    4 ай бұрын

    I'll look into that as well :) I am planning a video for both creating new asset object and to update existing ones.

  • @SteelDinosaur

    @SteelDinosaur

    4 ай бұрын

    @@jimiwikmanofficial that’d be amazing, thanks!

  • @ebrahimrezaian
    @ebrahimrezaian2 ай бұрын

    Thanks a lot

  • @jimiwikmanofficial

    @jimiwikmanofficial

    2 ай бұрын

    Happy you liked it :)

  • @talbs13
    @talbs13Ай бұрын

    How do you set it up so that instead of a dropdown, it automatically adds the results into the ticket?

  • @jimiwikmanofficial

    @jimiwikmanofficial

    Ай бұрын

    Depending on what you want to do, you can use an automation for that. I have for example a custom field for Assets Users that I connect all tickets and configuration requests to so I have a record of what users have asked for and the only thing I do is to use the Edit Issue automation and connect the reporters email to the email fields I have in assets. I do this by mapping like this: "Email Address" = "{{reporter.emailAddress}}" So the "Email Address" is the attribute in Assets, and then I fetch the email of the reporter with {{reporter.emailAddress}} so I can set the value in assets.