Create a custom Assets field and show asset data in Jira Service Management
Learn how to create a custom assets field and use that to show asset data in Jira Service Management. Also learn how to put the field in the portal form, so users can select values from Assets when submitting tickets.
00:00 Introduction
01:00 Creating the custom field
03:22 Configuring the custom field
04:40 Editing Custom Field configuration
05:20 Editing Custom Field context
06:05 Aligning with the Assets data
11:00 Going into Jira Service Management
11:18 Checking placement of the custom field
11:50 Editing the project Screen to add a tab
13:36 Adding a project to the ticket
15:08 Adding the field to the portal form
16:42 Creating a ticket in the portal
18:18 Outro - please ask questions.
Пікірлер: 8
No questions. This video was very helpful. Thanks!!
Great video, thanks! I’d love to see future videos covering editing objects & their attributes in Jira automation.
@jimiwikmanofficial
4 ай бұрын
I'll look into that as well :) I am planning a video for both creating new asset object and to update existing ones.
@SteelDinosaur
4 ай бұрын
@@jimiwikmanofficial that’d be amazing, thanks!
Thanks a lot
@jimiwikmanofficial
2 ай бұрын
Happy you liked it :)
How do you set it up so that instead of a dropdown, it automatically adds the results into the ticket?
@jimiwikmanofficial
Ай бұрын
Depending on what you want to do, you can use an automation for that. I have for example a custom field for Assets Users that I connect all tickets and configuration requests to so I have a record of what users have asked for and the only thing I do is to use the Edit Issue automation and connect the reporters email to the email fields I have in assets. I do this by mapping like this: "Email Address" = "{{reporter.emailAddress}}" So the "Email Address" is the attribute in Assets, and then I fetch the email of the reporter with {{reporter.emailAddress}} so I can set the value in assets.