You can’t charge your customers for all the losses that you bear because of your carelessness. Also, if the Mrp comes out to be 2499 and you are selling this for 1197 ans still you are making profits. You can’t earn 100% on one box that you sell. Please keep that in mind

Very well explained. But whatever difficulty the company has faced while manufacturing, that should not pose any impact on the customer. So 1197 price is justified, but the 2499 is not. Companies do face problems, that's why they face losses. Lekin kisiko website pe jatate nehi dekha.

@navya4527

Жыл бұрын

So true

One mug, one pouch and one jar of coffee for 2k? 😐😐😐😐😐😐😐😐😐😐😐😐😐😐😐😐😐 No matter what you have faced in the market sarah, your customers should not pay extra for that.. Really sorry don't wanna hurt you, I am a big time supporter of Sarah Squad... But this box is way too over priced.

@saltlake4098

Жыл бұрын

Exactly

@afsarshoebkhan

Жыл бұрын

Yes true because in some time you will definitely cover your loss but you will lose customers today who are so willing to try your coffee, like me I soooo want to try your coffee n I am a regular coffee person

@rutujaghadge1592

Жыл бұрын

Exactly

@soumimajumder6076

Жыл бұрын

I am a big time supporter of Sarah.. I love her Boss lady vibes.... So this comment meant no hatred towards her or her brand... I whole heartedly support women entrepreneurs who are making a mark... But just because her manufacturer made a blunder she just can't charge her customers so much for such small products.. Those mugs look below average.

@RamyaKolli2014

Жыл бұрын

She did not say to pay. She just mentioned the price on website as suggested by her team so that her hardwork is accounted

VERY NICE!!!!! Putting all the blame on other people who cannot come on KZread and explain their side 😂😂😂😂😂😂😂😂😂

After 35min also i still don't understand why it's 2499. Its 399+399+400(mug)=1198. Even if u charge 400 for mug it would still be 1198 only not 2499. Atleast the old gift set was better as it had 3 coffees and price was justified. if ur charging 2499 for gift box then does it mean the packaging cost was 1300 and actual products in the gift is cheaper you get coffee + chocolate+mug for 1198

@cham193

Жыл бұрын

True

@syedafatima1816

Жыл бұрын

Ap na khareedo na 😏🤔

@upshikagatlewar9807

Жыл бұрын

Packaging is probably free since her father has an offset printing business. She herself has mentioned about it in this video. Even if her father charged her, it should not be more than 50/- or 100/- per box. Minimum 1k is toh profit only na?

@wannabedatanerd

Жыл бұрын

According to my understanding she added the loss incurred(due to broken cups, outward price of Shiprocket etc.)

After watching this video I realized how hard it is to run a business even at a small scale but hats off to you sarah you really give your 1000% in whatever you do💗 .loved how you yourself came to address the issue kudos to you and may you reach all the milestones in your life❤️❤️❤️

Love the candidness and the transparency! The way you've handled the situation is commendable really shows how much you care about your audience! People need answers and you've given your side of the story and really showed what goes into running a business. Amazing more power and love to you and your team! ❤❤

But it feels like customers paid extra for your mistake like not having enough stock is a company's fault and outward charges should not be charged to customer...it creates controversies and deadstock 😭 anyway love how you took accountability for all and will definitely help you in future ❤️

My only question is if the box is now going on sale for 999/- How are you justifying your loyal customers who placed order at higher price during the live launch Next time they may just wait for things to go on discount!

@PurpleDolphinLover

Жыл бұрын

If this is bothering you - what happened to me might make you feel better I bought a course at X amount from a cheater marketing coach and now that cheater is selling the course at a damn 95% off and that amount was very big for me I had to take a loan from relative. Have to vent it so thought here? Ik not relevant to Sarah in any way but I think this is how marketing works?

@TheMillennialLifestyleFix

Жыл бұрын

@@PurpleDolphinLover I have tried espresso and vanilla coffees and they were decent But wasn't going to pay for the mug I decided to try three flavours of country bean's hot chocolate instead and it was absolutely delicious

@kritika9750

Жыл бұрын

True

@PurpleDolphinLover

Жыл бұрын

@@TheMillennialLifestyleFix Nice, thanks for the recommendation.

Koi bhi nhi khareedega 450 m 😂 Kya ap karidhoge? Apne jaise designer ko 3x nhi pay kiya but you want your customer to pay 3x MRP of Cup

Oh dear! It’s not easy running a business and kudos to you for keeping yourself together through the video even though I felt you were on a verge of breakdown many times in the video. I just want you to know that you go girl!!! You are a badass and it is awesome of you to address the error and it does takes courage. You’ll only accelerate from here. May God bless you.

Sarah feeling proud of you that you came on board talk about the facts the misunderstandings & took accountability for your own actions which is very rare to see in the industry

Please answer : 1. You faced issues in design of the box but eventually design making did not cost you anything set aside increasing the manufacturing cost. So why are you even mentioning this in this video. 2. You mentioned that you failed to place order for coffee on time so you had to take out coffee stock from warehouse which increased cost of your coffee. But answer me this you cannot charge your customers extra for your blunder. Customers are only supposed to pay for what they are buying not for the mistakes of the owner of the company. As a owner when you knew it got messed up here you should have dropped the gift box and incurred the losses. Instead you went ahead to wasoli the paisa from your customers? Whats the fault of customers, they like you thats why they buy your products and you did this? 3. You mentioned in video clearly that if hot chocolate didnt perform well my initial plan was so put the remaining stock in gift box. Seriously. You were planning to put a failed product in special gift boxes and call it kaafi sara pyar? 4. You also knew at one point that these mugs costs 100-150 in market but they costed you 450 because of sum up of your wrong decisions. Then why did you sell them at 450. You should have absorbed the extra cost yourself. Customer do not pay for mistakes of the owner of the company. Owner pays for his mistakes. 5. Anywhere price cannot be mentioned more than mrp. Its not ethical. Its very simple. Why didn’t it strike you earlier? I asked all these questions because i am curious for answers. No hate. I am still in awe of a 21-22 year old being a brand owner. What you have achieved for your age is still impressive.

@navya4527

Жыл бұрын

I agree with all your points except the 3rd point, that is something which is just being smart in business nothing else

@kritika9750

Жыл бұрын

So true

@joyeetamazumdar3772

Жыл бұрын

I don't think you asked these questions because you were curious. It's fine you have questions and you need answers as a consumer but i think everything has its own way. As you said she is an owner at such a young age. And she is learning. For once we can just see the hardwork and loss and whatever she went to fulfill her commitment. Just get over it..

Ordering my box right now! I’m sure It will be out of stock in no time! More power to you girl❤🎉

Soo proud of you Sarah!!! Idk why people get so hard on creators, But proud of you that you came yourself to address this issue. Just don't worry Whatever happens, it is to make us aware and come out stronger. And I know how strong you are!!! Omg!! I can't imagine your mental state when all this was happening. Sooo just consider my love and best wishes with you. All the best💖✨

So why should people pay for all the downs the brand went there? Outward and all words use karke u basically are saying u dint plan it well and dint plan the risk mitigation I work for a multi million project but we dont thug our employer for delays and risks at our end ! If delays are by us then as a brand we have to bear the losses ! So much rant to make yourself feel better !

@preethabalan8955

Жыл бұрын

And stop giving false image that all brands do the same. I am not sure how well read are you but brands put effort in keeping the name at the cost of losses. Zomato , Dunzo and many others are not yet highly profitable but their brand name and their customer support is what keeps them most preferred and running !

@saraibrahim2614

Жыл бұрын

Agreed

@sanjananair29

Жыл бұрын

The answer to your question is within your comment itself. You yourself are telling that you work for a "MULTI MILLION PROJECT" so ofcourse your brand/company would be able to bear the losses, whereas Impulse Coffees is a very small company and cannot obviously bear so much loss. Also get things cleared first before just passing on comments, Never in the video did Sarah mention that her customers should pay for all the losses that the company had to bear. If she really wanted to cover up the losses she could sell the giftsets for ₹2499 but she didn't do that instead she held herself/her company accountable for the loss and sold/is still selling the giftsets at a very low price even though it is not profitable. She has shot and uploaded this video only to clear out all the misunderstandings and miscommunications going on regarding this issue and if you still feel like all this was a rant then you better stop watching her videos or commenting under them

@preethabalan8955

Жыл бұрын

@@sanjananair29 No company is ‘ABLE TO’ bear losses , ‘THEY HAVE TO’ The losses are much higher than what sarah’s company must have to bear ! Point here is , the feel good video these young kids post with sooo much rant in it is where the issue lies. Sooooo much ranting, sooo many explanations !!! I agree its a new brand but she got ambitious with it , why should a customer pay for your highly ambitious project ???? Tmrw i get highly ambitious and do a screw up , shall i cry and make my company just validate my emotions ???? These highly ambitious influencers need to grow up , thats what the point is. Their major audiences are teens , not adults , Teens ! Plus they act themselves like teens , no one learning anything valuable from one another. If a product dint work dint work, sooooo much logistical explanation for what ? Whatever her rant was is a normal BAU in a business , whats toooooo odd ? Accept and slash the price , not everything needs a video !

@sanjananair29

Жыл бұрын

@@preethabalan8955 Ya I understand that the company has to bear their own loss and that is exactly what they're doing. Neither are the customers bearing the loss nor is the shipping company or the mugs manufacturer bearing the loss, Sarah herself is bearing all the loss. This topic was getting way to controversial and she had to address this issue that's the reason this video was uploaded. It is not some kinda rant session or feel good video where she is taking out all her frustration. She felt that it was her responsibility to keep her audience and customers aware about everything that's going on at the back end of the brand as well and hence the video.

Hey Sarah! Let me tell you, I'm proud of you. I was surprised to hear about ll the minute details and costs that go into a product. Thanks for explaining the costing of ship rocket. As a customer, I would never come accross this part of warehousing (outward cost/ inward cost, etc.) It was really good to hear this story. Very often we will like our 9 to 5 job is boring, but through this video I came to know that entrepreneurship is more more hectic. But as you said, you've got to learn a lot from this experience and that is more important. Sarah squard is very understanding, but if you would have made this video before the sale went live on the website, it would have been better, IMO, as the customers would understand it better and were free to make an "informed decision". Plus, you wouldn't get such bad comments. Talking about the comments, they were way too mean and harsh. There's aways a better way to give a feedback. Anyway, ignore such people. All the best for many more sales to come. You would surely make them successful as you now better now. Merry Christmas in advance!

We are proud of you. I do have a point here. Your coffees are selling good because they speak for the quality of the COFFEEE and "NOT" the packaging. As a brand you already have beautiful designs packaging, etc. on your products. I know gift boxes mean that it has to look applealing , but think of it Sara. What is the main product here? Your box ?? or the inside products?? Even a few days back my parents pointed out that upcoming new brands are focusing too much on not so important things like packaging and increasing the cost of the product. Your major audience are majorly students or girls. You receive so many PR from brands. How many BOXES you have kept it just because it looks or feels expensive??? You always keep and use the products inside it and not the outer boxes. This is the major reason why this gift box felt expensive to everyone.

@cham193

Жыл бұрын

💯 true

@Sanj193

Жыл бұрын

Packaging is a big part of such brands.. My uncle does such packaging stuff and I've seen how it works.. Yes i get its the product which should speak but packaging is also a very important part.. This is a small scale brand but in even little bigger scale brands, they'll have a whole separate team just for packaging..

@salghani1530

Жыл бұрын

@@Sanj193 packaging of the product itself is one thing, but the packaging of the outer carton that most of us end up discarding is not worth spending so much on

@divneetkaurbanga

Жыл бұрын

True

@vidyashetty9941

Жыл бұрын

It's sad to bear so much and creat a box, but normally we end up discarding at the end.

Thank you so much for explaining all these... Because no one speaks these things about business... It seems all nice and fancy.... Even people with MBA degrees won't be able to explain these things so well.... Kudos to you for managing all these..... I am very proud of you... I had met you last year before the day of Impulse coffee launch in a mall with your mother and had wished you for the coffee launch.... Fast forward to this day you explaining these things with so much clarity and trying to be as transparent as possible.... Love u sooo much Sarah😍

First, having so much knowledge in your early 20s is mind-blowing. This shows how passionate you are about your product and your business. So much to learn from you. Superb explanation for the pricing. You are so real and this is what makes you relatable.

I absolutely love the dual tone mugs more than the current ones

@yoursnottruly

Жыл бұрын

Same. Looks more sophisticated than the finalized ones.

@sn5771

Жыл бұрын

Same

@medicos7138

Жыл бұрын

Sameeeeeeeeeeeeeeeeeee

@srushtibhasme4433

Жыл бұрын

These final mugs look lowkey ugly.

At 16:20 you said the outwarding cost is twice and at 32:05 you are saying its thrice. Even I'm a sara squad member but yes I feel cheated also by the mrp part, coz you could've just changed the mrp directly from website.

@sanjananair29

Жыл бұрын

How does it matter to you if the outwarding cost is twice or thrice the inwarding cost... She meant to say that the outwarding cost is way more than the inwarding cost. Also watch the video properly before commenting, She has clearly explained in the video as to why the MRP on the website was marked ₹2499 and I don't think you understood that properly Watch the video again from 27:45

@simrananjum8176

Жыл бұрын

Could've just changed it from 2449 to 1187 on website.That's what I meant

Girl let me tell you one thing...i don't even drink coffee but the amount of bravery you have shown by making this video is fabulous i mean agar mai hoti ya koi aor hota ...i would have been crying in some corner probably but the amount of discipline and professionalism you have have shown is out of the world i am blown away I don't know about this years gift box but let me tell you one thing impulse is going to be a big brand and is going to be there forever Because sarah you are really really brave ..sending you lots of love and respect girl I am seriously blown away by your bravery 🤎🤎🤎🤎

Saraha what you said is really right & I can totally understand the pain in running a business, especially at the time of launches. The delays & irresponsible behaviour of manufacturers plays major role in our final product pricing. As a I'm a small business owner I can totally understand your effort, determination, passion & love towards your products & I really respect your feelings & transperancy 💖 We all are with you 😘 Keep growing and smiling with a cup of our loved coffee ☕

I am a 15 year old and i am being very frank i am looking forward to study for engineering but you just make me feel a liking to business and frankly i follow alot of your buisness tips and i honestly do interest in management and business and you truly are inspiring. This is a small scale business and you will definetly grow . I think these things will teach you to be a better entrepreneur. We all do support your work . I hope i start a business too in my future ❤️🤞

Very very well explained Sarah! Thank you for being so transparent, really appreciated. Proud of you girl. 💛

From your explanation,we understand that all your administrative ,communicational and logistics issues are Putin to customers pocket which is not a great customer service.. Which eventually make customers to lost their trust on your pricing and product

@titli_titli

Жыл бұрын

Exactly

@ImpulseCoffees

Жыл бұрын

Apologies but every brand works in that format, they won't disclose what they are charging for but all costs borne by the company have to be covered in product margins :)

@yoursnottruly

Жыл бұрын

Um that's how business works. Selling price = Cost price + Profit Note: I haven't purchased the gift set cuz wasn't too keen on it, neither am I justifying the company's decisions or the logic behind the decisions.

@LifeInDubai303

Жыл бұрын

@@ImpulseCoffees so you are not different from all brands which makes you standout…you want to follow the same approach like all others…just sharing an opinion..not hating/poking at all…Hope things will taken care going forward

@titli_titli

Жыл бұрын

@@yoursnottruly it's not that simple. Selling cost is decided after taking into consideration 1. What price the customers are willing to pay, 2. How much the competitors are charging & of course 3. The worth. Otherwise if you make the product too pricey, no one will buy yours, customer will go to other brands.

As a business owner, you should know that not every cost needs to be passed to a customer. You need to absorb some. You can’t just sell things and be like - ohhhhh yeah I wouldn’t pay more than 150 also😩😂😂

@YTlens

Жыл бұрын

Ya exactly 😅 If AFTER selling so many gift sets, the brand owner says "ya mug wasnt great "😅😅 its ridiculous 😁..The customers who spent money are gonna end up feeling foolish ...I think this video should have been done differently - I appreciate her trying to clarify the issue but the reasons for justification make no sense

@jadavdhiral539

3 ай бұрын

Exactly feel the same!!!!

This is the Passion of an entrepreneur,so much efforts! Hats off🤝🏻👍🏻

Good Wishes to you Sarah 😊This video was extremely important and informative to whoever is thinking of becoming a entrepreneur..doing so is not easy ..one lives in the bubble of tension 24/7 . Haven't seen anyone sitting down with their Audience , Customer's and making everyone understand and taking the full responsibility of whatever Happened. Let's just say it was just one of your bad day ! I'm sure new year will bring much more to you and all the positivity , Happiness and a lot of success.

What people don’t understand is that it can be demotivating for an entrepreneur. They will just come to an conclusion without knowing a single phase of business. Please don’t be low as i can just see on your face☹️☹️ ilysm💖💖

You were as transparent as you can. God bless you. MAY YOU GROW MORE.MERRY CHRISTMAS!

First of all congratulations for completing one year of Impulse, I just love your products and they worth the price you are selling them at. I am just so proud of you that you manage to bring so many variations and individuality to your brand by launching from three product to adding hot chocolate and without even compromising on the quality you have done more than enough great work this year. And please ignore the people who can't see your effort and hard work behind your products, we the real Sarah squad love you and will always support you no matter what!

Are the boxes still available? I am not able to add it in my cart. It says sold out. Please let me know if I can still buy one❤

Hi mam, when will the combos be restocked?

I watch sarah's vlog and this cam up in suggestion.I watched it,I guess one cant be more crystal clear in explaining thing behind the red curtain..!! More power to you!! Sarah.....much love♡♡♡♡

Proud of you Sarah❤️ and congratulations to the entire team ki itni idhar udhar k baad bhi aaplogo ne lauch nahi roka gift box ka! Merry Christmas ⛄❤️

Kudos to you girl 😊 I' have just started my startup & I understand what all it takes to set up a business 💖 God bless you immensely ☺️

Sadly this gift set is not for everyone, only for specific people. What about the people who love Espresso and Mocha coffee variants?? What is available for them?? This is really not expected from such good quality coffee brand impulse coffees. Very disappointed. If you want to create, create for all , everyone should fit in.

Firstly thank you for addressing this it feels very happy thar you respect your #SarahSquad #ImpluseHustlers so much you are an absolute amazing person and so is ur team and family my total love and respect to uncle it's insane the amount of effort parents put for us it so emotional...We understand everything that you said and we love you always thank you for addressing this and all the very best for your future adventures ❤️

Much love to you n your team! May Impulse coffees grows impulsively...

This experience has only made you stronger. More power to you❤. And regarding the cups, you should try selling the steel pipes and mug clips(like Starbucks do) along with it, and you might able to recover the cost of mugs, i mean it’s just a suggestion if it works for you.

Let’s just stick to the facts here 1) the controversy is not about the price of the gift boxes, but the marketing gimmick which made the consumer believe that they were getting some deal/offer price but the truth is the prices were never sloshed. 2) you are doing business and not running a charitable trust , so you have all rights to make profits , if the prices of manufacturing , warehouse etc.. Has gone up , you could have raised the price of the product instead 3) this video here where you are trying to justify the price markup or address the controversy , the first half feels really unnecessary. Yes, businesses have ugly sides , running business is hard and blah blah But how does that relate to Current context of the controversy ? Just like when you make profits you don’t share it with customers, if you make losses also you don’t share it with customers.

@mugdhaaaaaaaa5113

Жыл бұрын

Agreed

Oh man, Sarah you are so damn honest to your subscribers. I really appreciate this explanation, it was so clear and completely makes sense You are def going way ahead

Hey Sarah! There is soo much that goes into a business which all of us don't know and through this video I have totally understood that. I was also one of the customers wondering about the price displayed on the website and printed on the box. Whatever has happened, you have done a great job girllll!! 🫶✨Keep going no matter what!❤

Don't lose hope di though some controversy and some people might spread hate towards you but we know how much struggle and hard work your team and you did for the launch and everything. You know why we might lose hope or might not watch others and just stick with you cause you make us feel special like no other KZreadr did you are as raw and real as you are in real life. You share content give us and take feedback and you do whatever it takes to send and spread the quality not quantity. This is why we love you. We love the gift set and it's the best❤ Hope you and your team n ur family have the best and great Christmas and new year's eve. Love ya 💕 #SarahSquad #ImpulseHustlers

My girl did it all, proud. Very proud. It feels like there's this one sibling/cousin of mine who's explaining me all the trass that goes beyond and further! It suddenly feels like that's how it is done, I mean the hustle, even though you were so here and there, the things were so here and there, you still managed to work for Sarah sarosh main KZread channel, and that my friend gives me so so so much happiness and motivation, that no, even though you have thousands and hundreds of things in your platter you need to hold accountability for each one of it, so separately! You can not just mix up all the things and build excuses, no that won't work in today's world. Much love, much respect! May krsna bless you! May God shower all the goods to you! Good job, everybody is proud! We hold pride in having a person like you influencing us all. Hare krsna ❤

Entrepreneurship at its peak! Kudos ❤️

Very proud of you Sarah…you clarified all the things, but u have learnt a lot from this experience.. I felt that u broke down many times in the video but stay strong.. u are very transparent u explained every little detail to us and we r very proud of u for that…U go girl more power to you ❤

I can see pain in her eyes... More power to you.. your sarah squad is with you always so don't feel sad.. we love you 🥺💗

Love the transparency u share sarah. Could understand now the stress u had in the vlogs. But as u said its the lesson we learn from every struggle. Hope u sell out these boxes. And have merry xmas

It is totally understandable ❤️ thanks for explaining the whole thing .

Sarah, we proud of you and don't Takecare about what others say about gift set because they don't know how much time, money, time and pressure you have suffered, dear you are pure and real, so be with yourself and we are always with you 👍 👍 lots of love ❤️ ❤️ god bless you dear 🙏 🙏

Omg your honesty made me buy a box. Merry Christmas n a happy new year may you guys reach greater heights

I am not a customer.. because I don't drink coffee but i loved this video not because it addresses a controversy but because you explained the business side so well... hope you catch up and earn triple the profits. All the best 👍🏻

Sarah you are the best..i have been following you since your college days and the way you have been transparent, honest, loyal and at the same time sassy with the haters is just hats off.. Just keep going we are with you.. Keep up the good work 🤍🌼🥂

After facing all these losses still standing also takes alot of courage🧿❤️ more and more power to you girl...

I have recently discovered your channel..loving it..I am binge watching 😃..u hv come a long way ….dont let this bring u down..mistakes happen..learn & move on ..cheers 😊

I have been watching your videos from ur 1st outfit from strach video.and this is the first time I m commenting after this video of yours. Darling u r a gem of person. Trust me babes it takes hell lot of guts to say all that u spoke in this video. Don't mind with any senseless comments u get . You are so crystal clear with putting out ur side. There are very less people I have seen as ur personality .

Wish you all the good luck and fortune..hopefully your hard work will pay off throughout.

Hey Sarah Really proud of you girl. U are blessed with a great family best team and subscribes who respect and love your work. It really takes courage to start a brand and bring it up. Everyone goes on trips so why should u be questioned. Everyone works hard and deserves rest and so do you my strong girl. I know these cruel and cheap words make you feel bad but we also know that you will hit back with a bang and this is just a passing phase Love you loads Sarah ❤ Merry Christmas to you, your family and the amazing team you have

Being so transparent with your audience/ customer is commendable 👏 ofcourse you didn't need to but glad you did it. Hope now people will get to know the amount of hard work n brain storming needs to be done to set a business. But stay strong.. go you will go through this.. and enjoy your upcoming holiday ❤️

@nailasaqlain7478

Жыл бұрын

It is not about being transparent but she is trying to cover up what she jas done. She has put an amount of 2k when she wanted to sell the product for the highest selling price. She never gave an offer to her sarah squad and just played with there mind by placing a fake flash price. WHY SHOULD ANY OF THE AUDIENCE PAY FOR HER LOSS. WHY SHOULD HER AUDIENCE SUFFER AND PAY THIS MUCH. IT IS LALACH AND YOU ARE STILL COVERING IT UP. YOU JUST TOLD THAT THE MUMBAI MUGS AND DELHI MUGS ARE PRICE SAME WHILE MANUFACTURING THATS WHY YOU CHOSE DELHI MANUFACTURERS AND YOU ARE JUST NOT STANDING UP ON YOUR WORDS.

Hey dear..I really feel that you should grow in every way possible and kudos to your patience in explaining all the issues you have faced. The ones which have always been a part of your journey would never doubt it. I hope you are blessed with all the happiness in the world. Have a lovely Christmas n a great year for you n impulse coffees. 😊

This video is such a true and vulnerable side of a small business❤ thank you for sharing these learnings❤

The customer shouldn't have to pay extra for whatever blunder happened from company's side. It's just not ethical. Plus the thing you said about putting hot chocolate in the box incase it didn't do well in market is just not sitting right with me. This would make new customers to think twice before buying from the company.

Kudos to the effort put in by u...remember when the going gets tough its the tough that gets going....l m so proud of you sarah❤

Im a small business owner, totally understand your words. 🤝

More power to you.....lots of love ❤❤❤❤❤

We love you a lot No matter what ppl say, you are so strong ❤️❤️❤️❤️❤️❤️❤️❤️

Appreciate your effort to explain the entire cycle here. Merry Christmas!

My hands are cold watching this video.. cannot believe u went through all the tras and yet had to face such controversy.. have never been more proud of you 😘❤️ i really wish i could help you sell everything, I did place order for both boxes when you did live launch on YT..but that's not the point..I wish and i pray all your stock sells off 🧿and may you have amazing trip and a very wonderful year ahead 🧿🧿🧿🧿🧿🧿 Merry Christmas 🎄⛄

You didn't have to explain anything sarah... Because even if u ignore there was nothing that could come to u but u still took this forward and spoke about all the struggle behind the gift box. But just want to say one thing if there is a controversy or something related to your brand that means its growing its getting bigger and People are on a mission to point mistakes which is fine because it boosts you to do better and not to do such mistakes if done any. Just be happy everything happens for a reason. Merry Christmas❤️ Lots of love😘❤️🧿 #sarahsquard

You showed the actual reality check to youngsters who want to do start up business.Instagram is full of start up businesses showing how well they are earning, no one is ready to show the grey side of it.

So so proud of you sarah .... Everyday I just get to learn more and more from you ...

I like the dual tone cups .

Huge respect Sarah just love you such brave Girl ❤

I had bought the combo and the highlight of the combo is the box

You are so hardworking.. and you are doing an amazing job..loved your gift box and all your hard work shows up on the gift box..hope your business grows more and sending you lots of love and good wishes..♥️♥️♥️😘

I ordered mocha pe chuka coffee…it is definitely delicious…but one think I want to say here is shipping cost is really too much(₹100). I will think before buying it again just bcuz of higher shipping cost. Don’t take it in negative way.

@ImpulseCoffees

Жыл бұрын

Thanks for sharing, the shipping cost is completely by the shipping companies and is not covered in our cost of the product.

@neharaut7844

Жыл бұрын

If that’s the case then I think you should consider some other options for shipping…it is too costly for just one jar.any customer would think that one small jar cost me ₹100 extra.

Feeling sad for you. Ur soo Transparent with us and some people judge you directly from ur prices. But remember To be strong and Always bee happy.! Love you di ❤️

You're my perfect girl right here and it is okay to make mistakes ❤️ I am really proud of you that you are taking accountability for everything and I'm sure that you'll do much better next time. The most important thing is that you are learning! It is not easy Sara to own a coffee brand without having a business background. I know that you are trying your best and we're proud of you!❤️❤️❤️❤️❤️ Loadssss of hugs and sloppy kissesss🥰🤗

Hi @SarahSarosh....much needed video....i was going through the comments today morning and thought what has happened exactly.....but proud of you that you have explained everything.... 😍Be positive and dont worry about this as you would be going on a holiday in couple of days... Marry Christmas to you and your family 😍😘

I feel of you had given us the option to choose the flavour of coffee which we want in the gift box than that would be great bcoz i couldnt buy because I wanted espresso and that wasn't an option to choose so just a feedback no regrets or any negative feeling just a feedback love you Sarah and impulse ❤️❤️❤️❤️❤️❤️❤️❤️

first of all lots of love & blessings; wishing u & ur family Merry Christmas 🎄🎁 i love watching ur Videos but i dt kw y i haven’t even subscribed to ur channel yet but if i want i will surely do it some day when my heart will want to….. coming back to today’s video I kw ur very very strong & i kw u will be strong until ur last breath…that’s how strong daughters of strong women are isn’t it…? & As far as Noor is related dt worry Alla is watching everyone so dt feel bad i guarantee she is jealous that what u can do she can’t & u do get hatters when u do good people don’t like it any way & there are people who dt kw the other side ,they are the frog that live in small pond , that dt travel work hard for their dreams & keep arguing & complaining that where they live is beautiful & the rest of the world is darkness she is one of them So sad for her get well soon Noor i am from mumbai but i dt live there any more or would hv definitely meet u some day stay strong der SSQ lots of love

Your explanation on this situation is great ...definitely support you

Merry Christmas to you too girl 💖😘 ... Lots of love ❤️

Out of stock 🥺🥺 will it come back? 🥺🥺

You are so honest!❤ kaafi sara pyaar to u!! Running a business is so much of hardwork!

Sarah please don't stop selling the gift boxes until it is actually out of stock.. log new years me and uske bad bhi khareedenge.... is month it is going out of my budget otherwise maine do set hi le lungi.. and more power to you.. and you did right by coming up here and explaining the things.. love you

hi Sarah n team... may u all have a merry christmas n a very successful New Year. lots of wishes n blessings

@ImpulseCoffees

Жыл бұрын

Happy holidays!

Very sad to see that the customers had to pay for it. I follow you and have been a follower since long!

Honestly, I like the two toned mugs better...hope you launch the pink mugs soon💕

@anuradha_sivaraman

Жыл бұрын

I loved the dual toned too! They looked so cute! I wish she had listed and sold that instead.

Vanilla/hazelnut -399 Hot chocolate -399 Mug-399 total the total is -1197. It's because of your mistake and your fault you cannot put the loss price as MRP how fair is this. 2499?? Worth product's are also not in the box. Mrp is really not justified MRP of 1199 is onlyy correct. Nobody puts losses in MRP price

@lisa-xz7ox

Жыл бұрын

And who takes the shipping charges into consideration ?

@chandanak3785

Жыл бұрын

@@lisa-xz7ox 100 shipping remaining amount for what is mrp??

Lots of love and light ❤

So proud of you girl.. your brand and everything is awesome ❤️.

More power to you girl✨🎊 May God bless you abundantly ♥️ Proud of you😇 Merry Christmas🎄

The money you lose in this is called cost of doing business you will recover it soon (it's short run loss) but don't lose customer because of this because it can cause you loss in long run

U r amazing …u don’t even have to explain ..people who are following u on daily basis knows ur struggle and u will not cheat on ur customers ..love u always Sarah …keep growing n always keep encouraging adults like us …❤️❤️❤️

We are the Sara Squad are so proud of you SARA.. There are so many people supporting you.. and less who are making you feel bad.. You are taking good things which are making you feel good, & Happy to see your learnings from the mistakes and improving it further.. Very glad to see growing.. Keep your spirit up and keep hustling sweetheart.. and you enjoy your trips and travel the world and do whatever you like in your life and don't mind the bad comments or bad criticism.. you handle these bulls***s strong headedly.. so keep doing that.. waiting for #TravelWithSar eagerly.. 🤩😍 Love you SARAAAAAHHHHH.. just stay Positive Darling..🥰🥰🥰🥰 Love from Bhubaneswar, Odisha😘😘

I never do comment on your video but watch within a hour of upload or asap . Today feeling so proud to be part of your community. Working in a corporate and coming from business background family i know what you are saying . Its so true that people will buy 2000 ka lipstick or 4000 ka dress but will not understand small business. And if you are withdrawing salary its ur hard earned money its not work like 1 product mehnga bechkar trip maar li … this is not the way pvt ltd works its not a proprietorship. So proud of you ❤