I thought “confronting” was gonna be a clickbait word. Nope lol, this was a real confrontation.

@jeradmiller4575

Жыл бұрын

Unnecessary confrontation though if we're being honest. No need to be condescending when Aaron clearly accepted responsibility and was more than willing to make it right. I understand the frustration but I think Cam needs to accept some responsibility too. Check, recheck and check the moisture content again before it's too late in the process for a company that "can't afford you" to try and make you whole. Just my two humble cents.

@johnstonefield1935

Жыл бұрын

@@jeradmiller4575 Definitely not unnecessary. Uncomfortable yes, but just because it's awkward doesn't mean that it shouldn't happen. This is a normal real world conversation that has to happen, and should probably happen more with more people and professionals. Cam is understandably upset, and that shows in some comments but it's completely understandable. He's lost likely weeks of pay aside from KZread, spent a lot of effort/time, and feels like he hurt his reputation/embarrassed himself. "Again", including the round table, although chronologically they're parallel. He's got all the responsibility he wants, but understandably it shouldn't be "your fault" for not checking even more in depth that your supplier didn't give you bad materials that ruined your work. Otherwise you have to look for a different supplier and warn your peers. That's not the case here, they recognize their part in supplying something bad, and it is uncomfortable that Aaron is in a bad spot. But the whole reason they're in that spot is because of a professional mistake, so there should be a conversation about how to professionally correct it or if this is the best you can expect from them. Again, Aaron and Goby Walnut is showing true professionalism addressing it here, planning to fix it as best they can, and explaining how it happened without trying to say it's unavoidable or the buyers fault for buying it. Things are understandably heated, and its a bit awkward, but that's the way it works.

@robertzarfas9556

Жыл бұрын

@@jeradmiller4575 I think Cam has to be a bit harsher because he is also being the voice of his audience in this situation. I've purchased wood from Gobi assuming they're the best based on his recommendation and now all of the sudden I see them sell a huge customer garbage wood. Some people may be able to risk 100s or thousands of dollars on a slab but I sure can't. Is this sort of table just too risky of a project for me to ever try? What am I supposed to think? But when Cam asked those hard hitting questions and they were answered humbly and honestly it calms my worries substantially. If cam hadn't been as straight forward, if it felt like he was being soft on Gobi, then doubt I would have ever taken Cam's recommendations as seriously ever again.

@WNCMWU

Жыл бұрын

If Cam hadn't brought Goby into this and given Aaron a chance to make things right it would have been horrible PR for his business and possible could have hurt him in the end. Having the interview with gave Aaron the chance to prove to his customers that they are in good hands even if something bad happens. Cam may have been upset and threw a few jabs, but he didn't have to give Aaron this chance either.

@stuartjones1982

Жыл бұрын

At the end of the day we're all humans. We make mistakes. Of that there is no doubt. All we can do is put our mistakes right as best we see fit. Which imho Aaron has..

Dude was humble, genuinely disappointed, didn’t put on a facade to save face, and stayed completely down to earth about it. Human mistakes happen, would rather have a genuine guy like this rather than a corporate shill or customer support read a script to me about it. Well handled by Goby

@chris2884

Жыл бұрын

Agreed but Cam was bit overly a dick about it. The guy new it was a mistake and there was nothing else he could have done

@blacktailstudiouncut

Жыл бұрын

I felt like I needed to ask some hard questions for the viewers out there so it didn’t seem like a goby infomercial. Not the only person that said I was a dick though, so I’ll definitely take a look at how I interact going forward.

@swilson6469

Жыл бұрын

@Chris I don't see that as being a "dick". I see that as someone who has just spent a tremendous amount of time and money into wood that was sold as dried and ready to go. Something that could have potentially lost him a customer and a pretty big job.

@robbyflair3552

Жыл бұрын

Chris, I respectfully disagree. Not only was this the second time, but when you sell a product to a consumer that is not as advertised, you should be held accountable. A faulty “product” caused downstream pain in wasted time/labor for Cam and his customer. I actually think Cam did Goby a favor by allowing them to own up to their mistake publicly - I mean look at all the comments here respecting them. Mistakes happen, but both Cam and Goby seemed to handle this gracefully.

@RyanRex

Жыл бұрын

@@blacktailstudiouncut I really don't think you were a dick. The closest you came was asking how an average customer would be treated, or perhaps asking how this could happen. All reasonable questions, and as someone who's worked customer service for decades, I would welcome that line of inquiry. You didn't demand more that you were due, and they handled it better than most company's. Given the circumstance, you would be justified going a lot harder on Goby. The fact that they were willing to go on video to address this, and knowing what else they've done to resolve this, I have nothing but respect for both of you.

I have to say that Aaron agreeing to come on and being so open about this shows some real character. Making a mistake is inevitable, but owning up to it and making it right is the real measure of a business.

@egbluesuede1220

Жыл бұрын

As a fan of Ayn Rand, I think Howard Roark would agree!

@olenilsen4660

Жыл бұрын

Precisely! But it is also important to notice how Cam approaches the problem, by contacting his supplier being inquisitive instead of immediately blaming Goby or making any other accusations. This is an excellent example of how two business associates solve their problems in a calm and productive manner. They both make a win from this. Goby owns up to their responsibility and Cam will still buy their wood. Adding to that, both of them get some respect for handling this case in a professional manner, not only between themselves, but also towards Cam´s buyer. I tell you, I´d LOVE if everyone I did business with was this professional and civilized.

@olenilsen4660

Жыл бұрын

@@drummist515 Why would you choose this specific channel to show your ignorance? Ask yourself if anyone here even began to contend the things you just mentioned. Then try to recap how many shots you had tonight. Please sleep on it. If you still feel the same tomorrow, please come back and we will discuss this topic, as I am sure many others are wondering the same things.

@dakota9821

Жыл бұрын

@@drummist515 No, he meant contend. Before you insult someone's English (or wood working) you should probably make sure you are up to snuff. I don't know much about word working, (I just enjoy viewing him build something) but I sure as hell know a lot more about English *comprehension* than you. You've made a fool of yourself twice; You should have taken the out Ole gave you and claimed you were drunk. Now we know you're just a clown.

@NosillaWilla

Жыл бұрын

At the prices they charge for slabs I'd say it's warranted for top notch service

As a self employed woodworker of 20 years....I definitely don't think it's fair to put the blame 100% on GOBY. A $30k job deserves 5 minutes with an expensive moisture meter before you get that far into it. No matter what anyone expects from a supplier...you have to remember that every supplier has several employees and none of them care about your project as much as you.....stuff is gonna slip through the cracks. If you really want to avoid the headaches you've got to go a little out of your way to avoid them. In a perfect world you'd be able to buy a perfect slab and just get to work...but that isn't how it works.

@andrewjames3068

Жыл бұрын

100% agree with this, I’ve been in the business for nearly 30 years and I’m absolutely amazed that the supplier got all the blame under these circumstances. A woodworker ensuring that the wood they’re using is suitable for the job is seriously one of the most basic things in woodworking. If I buy from a supplier and soon find out it’s not fit for purpose I get it sorted straight away. If I go ahead and build a full furniture piece and then have problems, that’s 100% on me.

@markolivet4371

Жыл бұрын

@@andrewjames3068 Yeah that was my question -- why would Blacktail build the table THEN check the moisture? Yes it is an assumption that the slab would not contain trapped moisture, but if I were to ever build something that expensive I would want to ensure the moisture content is acceptable PRIOR to cutting the slab (even prior to purchasing the slab for that matter)... Goby handled it well, he's obviously had some good PR training. Overall though, good video. Very informative for us non-professionals.

@lancerawlings5401

Жыл бұрын

@@markolivet4371 both of you are correct. Cam built the tables accepted the material as is, this totally on him. He still has lots to learn. He works with wood he is not a “wood worker” yet. Lots of comments on his honesty…. He has to be doesn’t have a choice. Cam does the work no one else. He only confronted Goby to get new material at no cost to him. Look at Cams body language when Aaron says it’s on him. Also this is what Cam likes, a little controversy. Makes for a lot more KZread content more $$ for Cam. Also getting a bit tired with epoxy tables, it’s all the same thing. I would like to see Cam build some real furniture and make some real jointery. Maybe a mortise and tenon with out a domino? Simple.

@andrewjames3068

Жыл бұрын

@Lance Rawlings I really don’t think you’ll see him do any real joinery anytime soon. His skills seem to be in design, film making and business, other than this video which is incredibly unprofessional from a business point of view, it’s certainly going to make him money though.

@lancerawlings5401

Жыл бұрын

@@andrewjames3068 agreed. Although I don’t think there is much design involved. These are epoxy slab tables with metal legs. It’s the material that makes the tables. Well that’s enough of KZread content for Blacktail. I’ll be unsubscribing. It’s the same over and over.

He looks disappointed. I’m sure he never meant any harm and he seems like a good guy, especially if he wants to make it right with you. If I ever need a slab, I know where I’m taking my business now.

@emptyforrest

Жыл бұрын

humans make mistakes, its that simple. but what makes people stand out is when they take full responsebility and dont deflect blame or make excuses when mistakes happen.

@SegoMan

Жыл бұрын

@@emptyforrest Mistakes were made by both sides. It was sent out wet and when it arrived it was not checked prior to work being done on it..

@jazzdirt

Жыл бұрын

Honest mistakes be honest mistakes.. Takes a good man to resolve it like this...

@Vousie

Жыл бұрын

@@SegoMan It looks like the moisture was a bit deeper in the wood. That they could only measure it then because of the layers of wood that had been taken off already. So perhaps Cam should do the moisture reading (even if just a quick 5 min check) after he's done the cutting & planing, but before starting the epoxy.

Honestly I think Aaron did a bit too much to make it right. Dude needs to take a bit of responsibility himself when buying these types of slabs. Especially if he is charging this premium. If Aaron gave him those slabs for free, in no way would I have turned around and sold more expensive slabs at a discounted price. You need to give him your business the rest of your life.

@flightographist

Жыл бұрын

Why didn't he double check the slabs in his shop before he started the work is my question.

@lanidrac777

Жыл бұрын

@@flightographist Exactly. It is on him as well, and he doesn't even know it. Most Oregonians can't see past their own nose... e.g. The state of Oregon.

@andrewramsdale

4 ай бұрын

@@lanidrac777cam admits he should have checked before starting the work and has said this was a lesson learned

Not only admitting failure, but admitting it ön camera is outstanding. Kudos for that.

Aaron being a model business owner. Well handled by him.

First off, a _huge_ thumbs up to Aaron of Goby Walnut and his unrelenting ownership of this mistake. Second, there's a lot of great information contained in this twelve minutes! A very interesting and educating episode.

Gotta say I lost a bit of respect for Cam here. Maybe I’m swayed by Aaron’s humility, but having him on here seemed like a way to scold him publicly, potentially hurting his business, even after being made whole by him. Seems arrogant. And after he self admittedly went through this once before, you’d think the first step would be to make sure the slab was dry enough to pour hundreds of dollars worth of epoxy and dozens of labor hours into it. He put Aaron in a position where he had to take full blame and by the same token absolved himself of any accountability. I think Cam owes Aaron an apology.

@kelseydalziel3514

Жыл бұрын

100% agree. This was extremely unprofessional, I can't believe he said some of that stuff. And its a 30k table. Cam didn't take 5 mins to check the moisture before he put in all that labor so its on him too.

@jpeters262

Жыл бұрын

I also agree. Did i see a little of the real cam?

@MagicCookieGaming

Жыл бұрын

​@@jpeters262 if his first shorts that blew up are any indication Cam gets very defensive quite quickly no matter what the topic is. He comes across quite arrogant and egotistical, from my point of view, anyway.

@kelseydalziel3514

Жыл бұрын

@@MagicCookieGaming Never in a million years would I work with this dude.

the second Aaron said "it's on us" was the second I gained an instant respect for him and his business. I love the integrity you both have.

It’s easy to see you’re pissed Cam but clearly it was a innocent mistake. He did everything to make it right even though you were kind of a jerk about it.

@ninisa09

Жыл бұрын

“i know you can afford me I know that much” was so cringeworthy and uncalled for.

@john-roywatt3813

Жыл бұрын

I like this guys work, but I don’t like how he carried himself in this video. The “you can’t afford me” comment really got to my nerves. This guy needs to get off his high horse. I hope that wood distributor cuts him off after that one.

@7sixesssss

Жыл бұрын

@@john-roywatt3813 Its called a joke... WOOOSH!

@adamredden2007

Жыл бұрын

@@ninisa09 Yeah, I'm just gonna watch someone else. Jesus....

@lanidrac777

Жыл бұрын

@@7sixesssss Narcissistic stab is what I'd call it

When he said "It's totally on us" my trust for the guy instantly rose, though he might be thinking that's something he has to do because of your reach, it's still the right thing to do and he did it on camera. Takes some balls to do, props to Aaron for sure.

@Checkops1

Жыл бұрын

douche move what blacktail did

@Vousie

Жыл бұрын

Yup. People owning up to their mistakes and trying to make it right instantly brings more trust. Not when people try to hide it and try to convince us they never made a mistake like quite a few governments have done the past 3 years...

Seems like your continued negligence finally caught up and rewarded you with a valuable lesson! I just can't imagine spending 10+ months on a project (which is also your family's livelihood) and only checking the moisture % last minute. Your comment in the customer interview "I could- and SHOULD've caught it" sums it all up right there.

@housearea

Жыл бұрын

Totally out of professionalism from this guy, the work he is doing is good, but as a face and blaming from his side is awful. I would stop doing business with him after 100% refund.

I will say, Aaron handled this extremely well. I think its proper to ask some hard questions when a mistake was made. Maybe in the future don't come off so aggressive. I understand this was a big set back for both you and your customer, but, "I won't accept your apology" when there is nothing else the man can do for you than what he did seems a little disingenuous. Also the "you can't afford me" line left a bad taste in my mouth. It was incredibly arrogant, and just disrespectful. The point is both parties must share mutual respect, whether you are a client or not. I respect you and him for asking tough questions and making sure the proper party is held accountable, but at a certain point you clearly communicated your lack of respect for him. Either way, this probably was an emotional situation and we are all human. We all make mistakes. What shows real character is how you come back, and how you show you've changed.

"you can't afford me"... What an arrogant and condescending thing to say

Now I just wanna buy slabs from Goby Walnut. Incredibly stand-up of Aaron. That's integrity.

I think both Cam and Aaron are to blame. Yes That wood shouldn’t have been for sale yet, but considering Cam has had this problem before, the fact that he didn’t check till he was almost done is also inexcusable. Mistakes happen, it’s both or there faults. Props to Aaron for coming on and admitting his company made a mistake, but I would have liked to see Cam to admit this was also his negligence for not checking ether. I also think that was to much compensation in the end. He got $13k ( or something like that ) in wood and his old wood re dried? I’m betting that wouldn’t have happened to normal people without a KZread channel.

@pcspecialistpdx

Жыл бұрын

Did you watch the full video when Cam discovered the problem? a) Cam had already started this project when it happened before b) Cam did in fact say he should have checked and all projects after the first problem would be checked.

@onedieingsoul

Жыл бұрын

@@pcspecialistpdx a) the amount of time in the work piece isn’t Aaron’s fault. Cam should have known this could be a problem before started and checked according. B) yes he did say he should have checked, but after watching the entire video it does come across as it being mostly Aaron’s fault. Once again. I think in they are equally to blame.

@andrewramsdale

4 ай бұрын

@@onedieingsoulcam has said its on him for not checking until almost done and Arron has said its on him for not checking before it was sold

At the end of the day IMO this is the risk that comes with those crazy grain slabs. There is a reason "traditional" woodworkers always favored straight grained pieces, removed almost all the sapwood, etc. Crazy grain is nice to look at but it is unpredictable, harder to work with, etc. Wood is a natural material and when working with the craziest examples things like that will happen. I think you and your supplier handled things as well as possible, making mistakes happens and most customers will understand when you present them the truth and they feel like they can trust you.

@kevingerlach7517

Жыл бұрын

Maybe the MOST realistic response, in my opinion. Take responsibility for your craft. If Goby sold the slab as Ready for EPOXY, there may be some responsibility. Ultimately, the end user, KNOWS, what is required to do the work with the product. If they do not that is on them for lack of actual experience. No one should be responsible for lack of experience on a product or service. Especially when you pay such high prices. Love Blacktails Studios work but some issues with process. Did Not like the title of the Video, supplier was more than proactive. Lessons Learned.

@theofarmmanager267

Жыл бұрын

I agree fully with your summation. As a woodworker of over 45 years, my experience is that you get better at thinking about what’s happened before and what may happen - but you never fully know. The more complex the grain pattern (usually thought of the more interesting), you just know the problems of moisture, of internal tensions increase dramatically. As a consequence, the supplier and the woodworker should be aware of the unknown. The end client might well not be aware of all these timber issues but I also always told the client that with timber being a natural material, the unexpected can happen. I’m writing this sitting in front of a large (3m x 1.2m) lounge table made out of a slab of London Plane (platanus x hispanica). It has amaxing interlocked grain and bought already with internal fissures and checks. I kept it for 4 years inside hoping to reduce risks; I put in half a dozen steel bow ties; I cut the slab down the centre and introduced a central spine of 4” x 2” walnut with out rigs to try and stabilise the slab. I finished it about 2 years ago and it was put into its final position. One night, we heard bangs like a picture had fallen from its mount but could see nothing. What I did find days later is that slab had cracked twice. Firstly, right through the 4” part of the 4”x 2” walnut and secondly, further along, through the joint between the 4”x2” and the London Plane slab. Knowing what I know, it just accept this as a consequence of using a complex slab of timber. In time, I will fill those cracks with export just to avoid spills or dirt getting into them but I am not overly disappointed at the issue. I bought this slab and many others from English Woodlands Timber in West Sussex, UK. I’ve never had any major issue with timber bought from them (which I could blame on them). However, i have found them to be very helpful in every dealing. I’ve got no connection with them but would recommend them to any UK user.

@russellsage1536

Жыл бұрын

The flip side is its also the risk of selling this type of product. I'm sure it is priced accordingly. They sell this product guaranteeing it has been dried properly and checked thoroughly by professionals. For clarity, my interpretation of the comment is that Cam is responsible for choosing a slab with movement.

@kz.irudimen

Жыл бұрын

@@russellsage1536 I did not mean to point fingers, my point is more that when using this type of wood, everyone has to be aware that shit can happen sometimes. And it's all about how you deal with issues, which in this case it seems everyone has done well and is as happy as can be considering the circumstances.

@theofarmmanager267

Жыл бұрын

@@russellsage1536 I don’t agree entirely but, then, I don’t know the terms under which the slab or slabs are sold. If they were to be sold as no more than, say, 12% moisture, then you have a right to expect that - although, for me, experience would tell me that some movement in the slab might be expected. If it were sold as kiln dried, then I’m not sure what that means in terms of moisture - perhaps different things to different suppliers? I never was a big buyer of waney edged slabs but I always asked the supplier to go over the slab in front of me with their moisture reader (much better than my cheap pocket one) and show me. Changes in grain pattern but particularly changes in grain colour were always a signal to check them carefully. Rightly or wrongly, I was equally wary of very low readings as well as high readings as my thought was that this part of the slab would absorb moisture to equalise it all and that could lead to issues. We bought and buy mostly rough sawn square edged product (although we are nearly through £20,000 worth of European oak bought planed all round); even then, we get occasional issues with warping, splitting and checking. We just accept small instances as part of the nature of timber

Aaron handled that ridiculously well. I'm lucky enough to have them as my local supplier and they just keep getting better.

Nothing but respect for him. Honesty and accountability are great qualities to have in a businessman.

Respect to the Goby walnut guy, excellent customer service👍😀 Thanks to you Cam for sharing this with us, it demonstrates the integrity with which you operate and the respect and care you afford your clients, guessing that’s why they were very appreciative of the situation! 👏👍😀

"You can't afford me, I know that much" Wow, seems like you are a little arrogant.

The funny thing about this is actually that the clients got a "nicer" piece of wood. Most of the "nicer" wood you get is actually diseased wood which presents different artifacts in the wood that are "appealing". I appreciate your candor and the fact that your brought your wood supplier into the video to try and make things right.

@insederec

Жыл бұрын

Well, it's all subjective, isn't it? We all know knots, spalting, and burls are defects but man do they look nice. :)

This is cringey as hell. It's one thing to "confront" someone who made an honest mistake in private. It's another thing to film it and put it on your youtube channel as a form of public humiliation. Truly psychopathic behavior.

His honesty is something you don't see a lot anymore. That adds a whole new level of respect for Goby walnut. Thanks for sharing, Cam

you can tell he was super not happy to be there, what a stand up dude for going to see you.... this is how business should be done, good on both of you.

Have to give the guy credit for coming on and owning it and sharing his knowledge.

You are fortunate beyond all expectations to have a supplier like this, consider yourself blessed and thanks for putting out this content, I love it!

"You can't afford me" come on, Cam

@esdrassagastume9914

Жыл бұрын

when did he say that

@musse321

Жыл бұрын

@@esdrassagastume9914 i think it was cut out, i can't find it either

@ekcoupe5059

7 ай бұрын

Pus. Say edited out

It is totally on you that you worked a slab without making sure it was properly dry before diving too deep into it.

I am impressed by Aaron and Cam. Both seem to be more focused on quality than ego.

@dinosaursneverexisted8985

Жыл бұрын

arguably one of them was a little less focused on quality, which is why wet wood ended up in a customer's hands lol

Hats off to Aaron. This goes way beyond what I’d expect. Big respect.

Serious respect for that dude and the company he owns.

Thank you for being humble and courageous enough to share this story. I'm sure you are helping many of us for something to watch out for in journey as woodworkers.

Props to you for the patience. I can't imagine how frustrating this was, and you turned it (or at least the video) into something peaceful and productive.

Do-over. Well done to Aaron for taking the time to talk on camera and to say it was his company's fault for making a mistake... Aaron could have chosen to approach the situation differently, although it was a bad result for Aaron and Cameron. Aaron has turned this into a positive, and Cameron will find a workaround as he always does. Thank you to Aaron and Cameron for your time putting together this awkward Q & A.

I have purchased wood from Goby, they are first rate and trustworthy. Having said that - I trust but verify, anytime I purchase wood I bring my moisture meter with me. It's the safest way to avoid issues.

I live in the Portland area and when I saw Goby at the beginning of the video I was very excided to go and check it out but when you found the moisture at the end I was not so confident in them. Now, seeing this video and Aaron's response I am much more confident in them. Everyone makes mistakes and so that does not tell you as much how they respond.

Cam. Your best and most informative video ever. Thanks to you and Aaron for taking the time to go into the details. Bravo.

Wow, he's a real professional to admit the issue was on his end. It's awesome to see someone own the issue. It actually gives me hope moving forward.

These are the moments you really get to know someones character. And this shows that Aaron, and Goby by extension, is trustworthy and honest. No fancy language or excuses, just straight up taking the responsibility and working to make it right. This attitude is what gets you return customers and I wish I was an American based woodworker now so I could order a slab myself

What a great resolution for both of you. I really liked/appreciated Aaron's attitude and professionalism.

for all the screw-ups in this particular episode, it's been utterly fascinating finding out why these things happen, what can be done, how to avoid them etc. & much props to Aaron & Goby for even appearing in the video & answer the questions as truthfully as they can. can't wait to see the discussions with the client.

Glad to see that you are able to re-dry the wood (potentially). Applause to Goby Walnut, for making it right.

A lot of integrity all around here. I think this ends up being good PR for both blacktail and goby. Owning mistakes and making them right within reason is a very comforting thing for a potential customer. I am more likely to work with someone that has a history of a few mistakes and openly admitted them and worked to fix them than I am someone with a seemingly perfect record. I've never met the person or business that has never made a mistake and suspect those that seem like they want you to think they haven't.

Your integrity, and that of Aaron at Goby, is inspiring! Thanks for showing what an honest businessman looks like. I've had a photography business for 37+ years and have always handled problems as you did. Luckily, mine were not $30K problems. Keep up the great work.

Wow just watched the previous build video and now this. I can’t thank you enough for this amazing video I had no idea re testing the wood and what it meant. And Aaron being willing to come on and explain it all and that he comped your client! Its nice to see he is a stand up guy I will buy from him because of everything he did and that he was willing to do a video! Thank you again for the amazing education!

Aaron owning up and taking the hit is top notch. That is a person/company you want to do business with.

Wow I just lost a lot of respect for cam when he said your not forgiven till you make it right as a producer of that quality furniture you would think he checks his slabs multiple times before using them this is not just the suppliers fault but also cams

@blacktailstudiouncut

5 ай бұрын

You’re definitely not the only one to take that comment this way, so I don’t blame you. But know that was just a joke between friends. We are friends and colleagues who hang out away from work. My videos tend to skew pretty sarcastic, and this one was no different 🙏

Thank you for sharing this. That was a rough break but your supplier seems like a really good guy.

This dude is the best face of a company ever. He owns their mistakes, takes responsibility, and makes it right with the customer. Kudos to this company.

I loved both sides of this interview, Cam asked the hard questions that actually needed answers like whos at fault or how do you as a company remedy this, would you fix this for the average person. Aaron gave an excellent overview of how a slip-up like this happens, a couple fixes for how to potentially salvage the slab, and how they rectify situations like these for customers. 10/10 interaction right here.

Props to Aaron for being honest. Well done!

Cam, The way that Aaron from Goby walnut handled that, speaks volumes for his character, and the business he wants for his customers! I guess I'll just have to order wood from them and have it shipped to South Dakota! Thank you both for making this video happen!

Much respect to all involved in this situation. Things happen when working with wood but I can really appreciate that Goby was transparent and just honest. Cam, you always seem to put the your best foot forward and I appreciate you sharing this. Good work brother

The greatest part of watching your channel is your so smart and good at what you do but are ultra humble. It’s soothing! Also genus level on making the shorts and 2.o and uncut channels!

Great business owner, hard to find owners like Aaron, I applaud him.

I really liked how their was a level of humility and respect on both sides. You've shown that with respect and being humble. And everything will turn out fine. So I enjoy your hard work, but now you've earned not just a fan but you've earned my and many others respect.

thank you person from Goby for educating people and caring about the situation. Fully admitting to mistakes is also crazy. Some of the best customer service Ive seen. I wish I dealt with more companies like this.

As a owner operator of a fledgling sawmill I really appreciated this video. Cam, you always make me better by your content. Aaron I respect you as a lumber supplier and show me how it’s done.

@therebellion6911

Жыл бұрын

Any thoughts on cheap 50.00 moisture meters from amazon? Like Klein

@clintonstapleton161

Жыл бұрын

@@therebellion6911 I haven’t personally used one to know for sure. Right now I am relying on the probes in my kiln unit. I am planning on one of the Orions like Cam has and a delmorst pin style.

so why didn't you check it before you build?

I love that you didn't pull any punches. And big props to Aaron for not only making you more than whole but for answering the questions and you could tell he was genuinly upset at their mistake and owned it without hesitation. Not many owners would agree to come on camera and if they do, they usually put on a front. Great job by both of you all the way around!

From the other side of the globe… Massive credit and appreciation of Aaron from Goby. To openly and more so honestly discuss the issue on camera is a huge credit to his integrity and morals. He has served his company a massive thumbs up 👍

I was the head of the sales department at a large Belgian lumber import company and I can tell you, this owner was absolutely incredible on handling the situation. He touched very briefly on one of the major components though that the time the woodworker spent/lost on the project can’t really be compensated. For me that was the highlight of the conversation and was a bit to briefly addressed. This was one of the major hurdles I faced on a monthly basis. Our main import wood was French white oak which on thicker slabs 5/4 - 6/4 and 8/4(last one would never be killn dry of course in the core) had similar problems. I always saw both sides of the argument. Yes the lumber supplier shouldn’t sell you KD if it’s AD, or with pockets of AD, but the responsibility should also be on the woodworker to properly test so he doesn’t waste his time. Supplier bears the responsibility for the wood and if he replaces it with equal or better at no upcharge, the woodworker is responsible for working with wood that should have been worked with. If you can proof you get a product that is not correct, it is easily (sort of depending on grain preference) replaced. These customers are the most lovely people to have as a woodworker. They understand that you work with a natural product that has variables and that people can make mistakes. It happens. Unfortunately wood at those thicknesses takes years to dry and months and months to KD. I hope that a lot of woodworkers see this not as an epoxy project but a life lesson or a vital lesson in how wood is constructed and need to be worked with.

You two and this confrontation are the pinnacle of modern manliness: humble, polite, yet direct. More of this in the world please.

@jacobrohr5903

Жыл бұрын

I think what you meant to say (on Cam's part) is: arrogant, rude, and passive aggressive. the sneery remarks and comments he made were humble and polite? I think your judgement has more "movement" than those slabs brother.

@andrewramsdale

4 ай бұрын

@@jacobrohr5903cam and Arron are buddy’s off and on camera the comments were meant as jokes between buddies but can come off the way u said

I think the customers hit the nail on the head. Your integrity and quality control is admirable. Thanks for always putting out the videos whether you have made a mistake or not and helping us learn from your time and hard work. 14/10, one of the best channels here on the tube

This was really informative! I was just about to ask a few questions on the other video but decided I should watch this one beforehand, and this video answered them all.

Mad respect for him coming out, owning the error/mistake and doing the right thing. This is how business should be done.

Definitely the kind of supplier that I would want to work with. Glad he’s making it right.

Big up to your supplier for stepping up as they did. If I wasn't halfway around the world, I would definitely make a point of buying from them. Thanks for posting this - very informative for me.

Thanks for the follow up! Nice of him to volunteer to join you, nice of him to step up as well.👍👍

Same time Cam it is / was a living organism and things happen. You will probably never have a place that has perfect slabs 100% of the time. Yes they can do a better job finding these niche cases but same time you as the consumer (especially paying $1,000s) should do a better job initially checking the product before you buy. Invest in a better moisture meter, check it more and more often. Sometimes things just happen. It would be one thing if they had a history of this but then again that goes back to consumer to stay educated read reviews follow them on BBB. You do all you can and then chalk it up to experience. Props to the guy for being so humble unlike you (you can’t afford my labor)

You should call somebody about the plastic trapped in your wood

Nice information in this. Interesting economy between artist and canvas supplier and customer. I'm glad everything turned out nicely. The amount of time thinking ahead for wood is truly amazing.

We’ll done! Thanks for this video. Great to see professionals working through a problem in a reasonable, logical way. Great information as well. Thank you!

I really appreciate the frankness of the owner of the wood supply! It takes real guts to stand in front of a camera explaining why the 30 k Wood slabs are in the condition that they are. A real humble man

Given it’s also your fault for not metering the wood it would have been nicer to split that cost with Aaron

As always this was really interesting. Looking forward to see your next project!

His honest and sincere convo with you is quite impressive. That’s how you do business! I live in New England and I would still consider buying from him! Thanks for sharing

"you can't afford me I know that much" ouch Anyway, still props to them for coming to talk about it and doing what is necessary. I'm still not convinced that they would have done anything like that for someone without Blacktail's reach though.

"It's totally on us." Really hard to find that level of ownership and honesty these days. Seems like he worked to make the best of a bad situation.

Thumbs up for both of you, very well handled. I remember working for a company that internally used the slogan "If anything appears to be wrong with one of our products, we will take it as an opportunity to show the customer how good our service is". This appears to be true for both you and your supplier as well. Good luck both of you!

Very impressed with the customer service of Aaron. When my shop is ready, I will go to Goby Walnut! Thanks for sharing, not easy to show and admit mistakes.

Cam, this will likely never get read, and I'm not sure if it's already been mentioned in the comments, but a lot of times this happens when the slabs are cut and then left in the sun. When the sun bakes a wet slab, you end up with moisture lock. That moisture will never come out even after kiln drying. There's nothing wrong with air drying, but it should either be done indoors or the slabs should be covered in some way from direct sunlight. If ole boy isn't aware of this, I'd definitely let him know. Looks like he's got those slabs sunny side up in those shots. He's absolutely killing his lumber like this.

@VelvetTeacup

Жыл бұрын

This is the right answer.

Nice public shaming given the circumstances. Frustrating, expensive mishap on their part but your demeanor in this is way off putting. "You can't afford me" you say. Try to stay humble Cam. Your egotistical nonsense displayed here now completely overshadows my admiration I once had for you and your craft. This was borderline cringeworthy and literally no message was conveyed other than wet wood is bad and goby walnut is incompetent and must now face the judge and juror. That's definitely the last upload I'll ever watch from you. Best of luck to you and Blacktail Studios.

Aaron handled a bad situation like a true professional. I am very impressed with his ability to own the discrepancy and his willingness to speak on camera with you and have it shared with us. I will definitely buy my first slab from his company. I don’t expect perfection, but I expect customer service like this! Good job Goby!!!

Accidents happen and can be missed, good for all parties to come out of this happy and Goby still having a great customer in you.

Kudos to your supplier.

He seems like a really good dude, I would feel terrible too just thinking about the hours of work that were wasted let alone the slab.

Way to go man... You took a challenging, tricky situation and helped everyone learn from it. Well done.

thank you , learnt a lot , i can see why you buy from that supplier, genuine bloke takes pride in his product

Great video, thank you. What is the ideal moisture content to look for? I had the pleasure of meeting Aaron when I came out to Goby for one of your last on site classes in February 2020. Great guy, awesome products out there. I wish I wasn’t so far away - Annapolis, Maryland.

@WagnerMetersMain

Жыл бұрын

Ideally, your moisture content is the EMC (equilibrium moisture content) of the environment it will be in. Pros often measure RH and temperature, calculate the EMC, and make sure they're within a couple percent. Many places, you can use the rule of thumb of 6-9%MC. That Orion 950 moisture meter will calculate the environment's EMC for you.

You really put Aaron the Wood Supplier on the spot, he had no choice but to accept blame. As a wood worker making 30K on a project the ultimate responsibility is on you since you should know a thick slab will have moisture. You should be checking the moisture at every step to make sure of the content. Knowing that you have a large following on KZread Aaron could not take the chance of having bad press and losing business due to a negative review from you. Now lets add the fact that you messed up the epoxy pour and there was no way of fixing that, but wait I can have my wood supplier replace the slabs because I found moisture in them. So you have the wood supplier take responsibility but you do not take responsibility for the bad pour of the epoxy, so one may have to wonder if you didn't increase the moisture content of the wood yourself.

@andrewjames3068

Жыл бұрын

Exactly, checking that the material you’re using is suitable for the job is apprentice level stuff. Building 30k worth of furniture and then turning around and blaming the supplier is seriously something I’ve never heard of in 30 years of woodworking.

@AndrewGarneau

Жыл бұрын

I get this feeling a lot from this too. You can tell he's not happy to be there and especially with Cam's frustrating coming through you can tell he's just trying to save face like he's being blackmailed or forced into accepting blame. It shouldn't be unreasonable to check a 30k slab for moisture yourself instead of running back to the supplier upset after you've already worked on it.

@tedjones450

Жыл бұрын

@@AndrewGarneau Aaron was being ambushed by Cam, and if Cam is making 30K on a project he should be on top of any issue that he comes across. Don't forget that Cam messed up the pour of the epoxy, so maybe he should have blamed the epoxy manufacturer for that too. Must add that doing a slab top really do not take much skill, compared to doing a full cabinet. Building a Cabinet, desk, dresser etc takes a lot more skill, due to all of the joints, the expansion of the wood in all directions and trying to maintain good gaps on drawers or doors.

@funkychilldude

Жыл бұрын

ESPECIALLY since Cam has had this issue before. I don’t watch the channel regularly, but when I saw this video, I was like “oh this must be a follow up from that previous issue.” Nope. Cam had this same issue before and hasn’t learned to check moisture levels yet?? He’s skeevy for sure.

Cam just wanted to say thanks for showing us everything.. I think you're the only guy out there being real & honest.. I've learned alot from you that no one else is even mentioning.. Thanks again pal..

Thanks for sharing Cam. Hats off to Aaron.

Looks like your wood supplier was a very nice/ humble person ' you were kind of a dic# to him ' hes out to make a living just like the rest of the work force ' how would you like it if a customer confronted you on camera like that when you make an unforeseeable misteake ? 🤔

This is cringe. Shit happens man

Aaron is Definitely at your level when it comes to great customer service. You both are awesome

Just an amazing story, thanks for going through the process and sharing.