On my second XT5, both have been flawless. Sorry you got a lemon or have an incompetent dealer.

We bought a used XT 5 with 57,000 miles, soon after kept getting intermittent reduced steering assist messages. Dealer replaced thermostat housing- thankfully under warranty. Last year had to have sunroof sunshade replaced- $800. Recently had a broken Ac vent clip and buttons are peeling from remote start and gear selector. I agree Cadillac quality has gone downhill, I will not buy another Cadillac again. Good luck to all XT5 owners out there.

I have a black 2018 XT5, no leaks thank God but I did have that noise on the right front passenger side and I took mine back as well. The first time they fixed it like your car, the 2nd it was fixed and I’ve never had another issue with it. It’s been a great car. It had 3 miles on it when I got it, it now has 75,000. Buy the Caddy guys!

I still drive my 2017 XT5 with 62,000 miles. NOT A SINGLE ISSUE

2018 xt5little over 39,0000 miles ,had it about a year, already “steering assist reduced handle with care” message. Cooling fan running, a/c intermittently not cooling. This is the second Cadillac I’ve bought with issues. For the price of these vehicles especially, Cadillac has to do better. Disappointed

Love my Caddy! No Problems yet. 40k miles on it not 1 problem.

Brother you have a Citrus, I have two Cadillac, a Deville with 200K on it and an SRX with 150K and I never never have a problem with my Cadi, your the first one to have this thing of problem, don't make your vehicle a general opinion of the brand

We bought a '17 XT5 new last year in August. 5600 miles so far and no issues. (Crossing fingers) Happy camper so far.

I drive a 2017 and it has a clunking sound in the front end that occurs when you accelerate and then let up up the gas and then accelerate again. GM says it is normal. Normal? And this is their premium brand. If they value their customers and their brand, they had better start treating the brand better than say a Chevy. If they keep this up, Cadillac will end up on the retired nameplate list too. Need to get rid of mine before the warranty runs out. Lexus next? Most likely..despite the grill.

Ours has been good,has power train warranty for life of vehicle and 200k mile warranty for electrical so I don't care if it does really,why we bought it.

I’ve had my 2017 XT5 AWD for about 10 months now with no problems. Sorry you had these issues. Sounds to me that the oil filter was not screwed on tight enough after the last oil change. As far as the strut problem, most dealers would have replaced only the defective one. At least your dealer did the right thing by replacing both of them.

I buy one of this for my Daughter , and we are super happy with XT5 . 40000 miles now not a single problem

I have a 2020 xt5 with 9k and oil is leaking all around the oil pan seal. Leaves a mess in the garage every morning. Getting it fixed next.

I have a 2017 ATS turbo Coupe and a 2017 XT-5 and love them both no issues so far.

It's not fair to say this vehicle is bad and give it a thumbs down. The oil filter issue is a minor one that has nothing to do with the vehicle qualty. It was the dealership worker who is not a mechanic installed it incorrectly. However the technician who failed to diagnose that grinding noise should be fired. Replacing that axle nut is ridiculous, I would not trust that dealership any longer and would find another one for service. No vehicle is perfect, so if the strut replacement fixed the problem then that's great. Sometimes these things do happen unfortunately, but I wouldn't condem that vehicle just yet. I Have a 2021 and no problems so far, it's been great and I enjoy driving it.

Im getting my first caddy Tmw 2020 xt5 sport can't wait

Got a 2017 XT5 have had it for 2 1/2 years. No issues

Thank you for share this video

We have owned our current 2017 XT5 since new (6 years) and just had our first problem, The thermostat housing failed. ($1400.00) but other than that no problems. By and far the most comfortable car/suv money can buy.

I own 2014 srx and I'm ready to upgrade to 2020 xt5. I've read the comments and there's a mixture of people who've had problems with their xt5 and those with flawless experience. It's almost like a crap shoot