Hello. If you enjoyed this, consider checking out my patreon. There is one tier, it is one dollar: www.patreon.com/Supereyepatchwolf My patreon is what lets me get as weird as I want with youtube videos, and not have to worry about how their performance could affect the stability of my income, so even a little really means a lot. Its also what lets me invest in new equipment, and make better, more ambitious videos faster, meaning i can do stuff like this, which would have been impossible with my old set up. Thanks so much to all my patrons, but as ever, if you’re not at a place where patreons viable, or its just not you’re thing, that’s cool too, just watching the vid still helps out the channel. Thanks dudes, hope all is well in your world - Love SEW

@underdogtv2855

2 жыл бұрын

First mistake was buying Dell SMH

@abdoobaset6100

2 жыл бұрын

We love you and we are 1.8m properly if you ask us any thing we will come up with good answers take care and remember we are here for you.

@blakearius

2 жыл бұрын

Everybody needs to have a nerd friend that knows computers that can go over everything before you buy... oh turns out that's the lesson of the video nvm.

@KeyBladeWill

2 жыл бұрын

talk about re zero

@yeoldehog

2 жыл бұрын

Been there, multiple times. And I'm an IT professional. Buying a PC is surprisingly difficult for untrained people, and it shouldn't be. Dell's customer service is notoriously bad.

So that's why the repair guy kept finding "noone home", they were BSing you until your refund period was up

@Felhate

2 жыл бұрын

That is some dirty handed stuff.... now that you said that.

@JamesDecker7

2 жыл бұрын

What kind of terrible, evil, downright extortionate company would do…..oh, wait. You bought a dell….

@opsoc777

2 жыл бұрын

Many companies do this unfortunately Even outside of electronics

@ChryI

2 жыл бұрын

Holy shit.

@jacobhebert667

2 жыл бұрын

Boosting this comment

Basically, Wolf just invented a new genre of horror. Psychological customer service horror.

@sandropazdg8106

2 жыл бұрын

Tlet me tell you this tale is as old as corporations

@jacoblevenson7934

2 жыл бұрын

Kafkaesque horror includes this.

@solarnaut

2 жыл бұрын

Content for this genre stampedes across the tundra . . . chokes the air . . . floods the sea . . . obscures the sky . . .

@lariozavc7828

2 жыл бұрын

Ohhh

@rustytoyota

2 жыл бұрын

this

The idea that they delayed the repair man until after the two week repair window was up is EXTRA scummy

@clintonknight9798

6 ай бұрын

So you've met Dell. :) Dell does some VERY scummy things.

From the first "it took longer to boot up than my old PC" I knew exactly what the problem was, I waited for confirmation, and then I cried for the rest of the video.

@bravo075

3 күн бұрын

Exactly, I immediately thought "wait... They wouldn't install his OS in an HDD right?"

ACTUAL morals of the story: 1. When buying a PC, do general research to find out what companies you should avoid, 2. PCs are usually (depending on the circumstance) best built by experts who you have direct contact with, 3. If you buy prebuilt and it doesn't work/do what you want right out of the box, return it immediately.

@FaustY2K

2 жыл бұрын

this needs more upvotes

@jessISaRicePrincess

2 жыл бұрын

That last one is super important advice if you don't know a thing about computers and you buy prebuilt

@Hai43561

2 жыл бұрын

Also Ethernet exists?

@spuriustadius5034

2 жыл бұрын

I would say do "specific" research. The poweredge workstation series from Dell is really excellent, but they're intended for enterprise users who need a lot of flexibility to customize to their needs. They're usually setting up many of these at a time and don't mind making changes to BIOS, dealing with drivers issues, RAID setup, and paying corporate level prices for components and support. The Dell website does it's best to steer household folks away from these machines so it's not their fault. I think Mr Wolf could have got his power edge configured nicely if he had hired someone to just figure it out.

@Bleusilences

2 жыл бұрын

@@Hai43561 Yes but it is a 3K euro PC, you expect it to be top of the line with a bunch of bell and wistle.

This guy bought a PC with a Xeon W-2223 and a Quadro p1000, with no built in WiFi and no Solid state drives, for thousands... Even a 1st gen Ryzen 5 outperforms that CPU at virtually EVERYTHING, and the "Quadro" naming scheme in those P models is extremely misleading because their lower end cards such as the 1000 are only good at driving displays, even the p4000 struggled with rendering performance when it was new (it's been obsolete for a few years already). They royally scammed you and sold you a PC outdated by 2014-2015 standards, in 2020. The PC wasn't slow because of a HDD, it was slow because it was literally garbage down to the CPU and GPU and the old PC was probably beefier despite being older. HOLY F*CK, Typical Dell... The resolutions employee probably was offering the refund to shut you up and stop the more tech savvy twitter readers from figuring out what you had spec-wise, creating a bigger PR nightmare.

@adamg.manning6088

2 жыл бұрын

Yes. You’ve just summarised the point of the video.

@maxconnery6353

2 жыл бұрын

@@adamg.manning6088 Oh really? At what point of the video did he point out he had a Xeon W-2223 and a Quadro p1000, then compared it with Ryzen 5 performance, then established a timeframe at which this computer would have been viable from a tech savvy perspective? Because that's what the comment is about and I can't find that anywhere in the video. Please illustrate me, fellow smart*ss commenter...

@adamg.manning6088

2 жыл бұрын

@@maxconnery6353 I bet you’re fun at parties….

@Zesuto3

2 жыл бұрын

@@maxconnery6353 kek

@maxconnery6353

2 жыл бұрын

@@adamg.manning6088 Yes I am! But given such a generic and unoriginal comeback attempt I can guarantee that you, in fact, aren't fun at parties. :D

This is like watching an alchemist trying to make gold, making a homoculious that barely looks human, but still acts like an toddler and the wizard, never wanting children, stares in horror at what is not gold

@Dantalliumsolarium

Жыл бұрын

Oh no you had to send the homoculious to college /(._.)\ I’m so sorry man

@matthewmcguire1953

Жыл бұрын

That’s hilarious lol

@YourDucking

8 ай бұрын

What

@BDCTheSloth90

7 ай бұрын

Isn't that the plot of Fullmetal Alchemist?

@stevenjc1664

6 ай бұрын

High quality comment, S+++

Used to work for Dell, and the story you're telling is one that I've heard more than once. That said, what "The Closer" told you about the treatment you got being normal is actually fairly accurate. A situation like yours would be considered a long running case, and usually if a person is having that much trouble their case will eventually get bumped up to a Resolution Manager. There's also a team that looks for support issues on Twitter and authorizes Dell employees to reach out. So, dunno if this comment will reach you, but yea, you seriously weren't getting much more consideration than anyone else. It'd be ludicrous to think that your pull had *nothing* to do with it, but for the most part you weren't treated any differently.

@ArDeeMee

11 ай бұрын

Thanks for the additional info. =)

@mangamango5569

10 ай бұрын

That’s good to hear

@youssefbencheikh8637

5 ай бұрын

Wow, Dell really sucks in the end lol. At least now I know better than to buy from them.

Dude's narrating this like an early 2010's creepypasta.

@user-yx8qq8pg4f

2 жыл бұрын

Agreed, made me lose my appetite

@blazefoster5845

2 жыл бұрын

And it’s fucking golden

@angel-loves-jazz

2 жыл бұрын

LMAO I was wondering what his narration reminded me of, it's 100% akin to creepypasta vids and honestly I love it

@morganrobinson8042

2 жыл бұрын

@@restfulori212 "DUDE, you're getting a Dell!" Now seems more aggressively forceful. Whether you want it or not, you're getting a Dell PC. You have no choice, and you consent means nothing, and the process is going to be excruciating.

@stinkypitz0005

2 жыл бұрын

Isn't this an early 2010's creepypasta?

So if you weren't some kind of internet celebrity, this literally would never have been resolved and you would've been down thousands of dollars. Epic company

@unmencualquieraa7323

2 жыл бұрын

Basically

@PsychoKuno

2 жыл бұрын

As someone who is a not famous victim of Dell, yes.

@ZeranZeran

2 жыл бұрын

Yep, and even now, they refuse to do the right thing, and this video is just more free marketing for Dell. Don't go with Dell. I would literally tell my bank that they didn't deliver what they promised, and that they did not give me the machine I paid for. Immediate money back in your account, and Dell can come get the computer if they want it back.

@LupineShadowOmega

2 жыл бұрын

I think it depends on how much of a stink he would have raised as a consumer and raising said stink on the internet was the way to go. It being public and the more far reaching the better. As he said about "The Closer" she was sent to get the job done, because the job not being done was a PR disaster for them. So like someone berating people at their local store, not a proud victory, but a victory none the less.

@DeadKraken

2 жыл бұрын

Yup, that's literally the only reason I didn't choose a Dell when I was selecting a new pc 2 years ago. You'll find thousands of extremely bad experiences online, by normal customers that aren't famous and were treated like shit by Dell's customer service. I guess if you're not famous but your tweets\instagram posts\any social media post about Dell go viral, they'll do the same as well, but otherwise they ain't gonna fix it if you're a normal customer.

As a former technician who had to support Dell PCs and laptops for several years, this video had me laughing like crazy at points. Not due to your hell that you went through, mind you...just that it's so typical for Dell's support and prices. It's like the voices of so many customers I supported all coming together as one. I feel for you, truly - there's no way on Earth you could have anticipated the depths of how badly they suck these days.

@BlueScreenCorp

6 ай бұрын

yeah, as someone who has built a ton of machines over the years and helped family members buy custom and prebuilt machines the moment that the first support case was opened the technician should have reviewed the configuration that was purchased and then asked the customer about each component, and then instructed them to return the machine for a refund then and there. Also when a support case is opened that should automatically reset the warranty and return window, its so crazy that there were 3 tickets opened for that single machine and when the problem was finally found it could no longer be returned for what is frankly a oversight on Dell's end. How on earth do you sell a multi-thousand dollar pre-configured machine with mid to high specs with a standard mechanical drive as the boot disk. This entire saga is just Dell failing to be a decent company at every step and its so sad that John blames himself for this failure.

@nope53926

4 ай бұрын

My company contracts with tell and it's still the same nonsense when scheduling a tech.

@geekygirl2596

4 ай бұрын

As a former Dell customer myself, I can fully say I will never willingly buy a dell pc again. I went through hell with them and my laptop in 2011. I had to threaten to sue them in order for them to send a tech out, thankfully he actually fixed my laptop instead of just doing what they told him to (replace parts that had already been replaced like 5 times to no improvement). Thankfully it worked until 2018 when I finally killed it by trying to make it run filmora 9. By then I already had another laptop (a refurbished lenovo thinkpad also from 2011) and that thing is a beast. I love it. I have also learned my lesson with editing software, and have decided to never download any unless I am 1000% positive my computer will be ok. So far, that means I'm sticking with the built in video editing software.

@matthewrease2376

2 ай бұрын

Does Dell EMC provide the same experience? I bought a home server from them and thought the price was great, the hardware has worked perfectly, and the tiny bit of support I used was decent.

Something tells me that the whole "oh we went and no one was there" was the company stalling untill the refund window ran out

Not sure what's worse: Ordering a $2400 PC with almost no specs, or the fact that Dell would have the audacity to sell a PC with almost no specs for $2400.

@gaemer3967

2 жыл бұрын

How does someone spend $2400 on something they have no idea of?

@handlesarestupid154

2 жыл бұрын

@@gaemer3967 rich youtubers

@dynamine203

2 жыл бұрын

@@gaemer3967 most people would assume that a pc that expensive would have all the basics.......

@matturner6890

2 жыл бұрын

That was in *EURO, don't forget. It was more like 3000+ Honestly he sorta did this to hinself by not just building his own Edited because I am a jackass with broken ears

@Eisofice

2 жыл бұрын

@@matturner6890 he literally says euros?

I always tell people "go to dell" when I don't like them.

@HazewinDog

2 жыл бұрын

Don't give them any money. Even the worst people you know are better than dell, and fell is the worst company I know, and still owes me €700 for shipping a broken laptop and refusing to repair, replace or refund it.

@Rationalific

2 жыл бұрын

Don't be so vulgar. Tell them instead to go to "D E double hockey sticks".

@manwhoismissingtwotoenails4777

2 жыл бұрын

Just say "Go to deck." instead.

@Sorain1

2 жыл бұрын

That's kind of evil dude...

@2fingacriminal

2 жыл бұрын

hey! never thought i would see you here

Why are your three scariest videos about space jam, buying a PC, and Garfield?

@klaus.sfc01official30

29 күн бұрын

Because these are the scariest things in the universe.

Ex-Dell technician here. They've been using that exact hold song for GODDANG YEARS! I haven't worked there for over a decade and I instantly recognize that song.

@thesonofmalice1999

16 күн бұрын

When they have been using the exact same song for years, there really should be an option to just press a button and the song doesn't play, rather you get something like TV static or just like an alternative noise that's just either a constant, or just pure silence until you get someone on the line

If anything, i hope people who aren't familiar with computer learn to: 1- not to trust proprietary monoliths like dell 2-ask a friend to build a pc and pay them with a pizza

@anenemystand5582

2 жыл бұрын

I dont have a friend laying around who can build a PC

@Lucax97

2 жыл бұрын

I had to give up on my pc BECAUSE my friend built it poorly.

@m3nguele

2 жыл бұрын

@@anenemystand5582 ask people on discord or ltt forums or something like that, or you could yourself become informed to make the better decision for you

@m3nguele

2 жыл бұрын

@@Lucax97 get better friends

@Sheamu5

2 жыл бұрын

Or support local PC shops

This is the most infuriating thing I've ever watched as someone who knows PCs. It's not your fault you don't understand PCs, the ENTIRE POINT of buying a PC from places like Dell is to avoid the headache at the cost of more money for convince. Dell failed, not you.

@breakmanradio2530

2 жыл бұрын

He didn't use a credit card and utilize the power of a charge back. Any time I use a charge back, the problem is magically fixed ASAP.

@breakmanradio2530

2 жыл бұрын

People teach your children what a chargeback is.

@mohameddarwish8483

2 жыл бұрын

Even if Dell's customer support was bad he still caused all the issues because of his lack of research prior to purchase. Why would he attempt to customize a PC without any knowledge of how to do so, its his fault for not looking at all the options for the parts on the website. He didn't even know he put in a HDD, how does he do that? Dell couldn't identify any issues because there were none , he got exactly what he ordered. Now, it is true that dells parts are overpriced, but Dells main customers are massive business that don't care about price, and besides that isn't the point here. What a company decides to price their products is irrelevant, when buying expensive equipment it is practically mandatory to check sources for a better deal, one does not just buy the first car they see. It is his complete lack of understanding of the product he was buying that led to this and Dell shouldn't be ostracized for his own incompetence. As someone whose job is so fundamentally tied to PC's it is baffling that he knew so little and put in so little effort into research.

@MrMiniblock

2 жыл бұрын

You clearly are not "someone who knows PCs" "Dell failed, not you." He didn't do the proper research to buy a high end computer... he's the sole responsible por this hell he went through. I work with Dell computers, I bought dozens of computers, laptops and servers, I dealt with Dell support. I know this shit...

@breakmanradio2530

2 жыл бұрын

@@rufusrupo No it's not. I've done it at least five times with different electronic products and I won every time because you have the right to utilize a chargeback if someone sells you a defective product. If that was against the terms of service my credit card company would not have given my money back. So obviously you are mistaken. Also why did you mention paypal? Credit card chargebacks have nothing to do with PayPal. I'm sorry to say but I think you are under informed about chargebacks and I think you should probably just Google "can I use a chargeback for a defective product?" You'll find that the answer is yes. If you buy a product and it's defective, you have the right to utilize a charge back and if you use a debit card you have the right to dispute it with your bank.

The fact his PC returned to him after everything is terrifying

@MadaxeMunkeee

7 ай бұрын

I was really wondering about that as he put it in the box lol. I thought “did he seriously record all of this footage while he was in the middle of that mess??”

@BewareTheLilyOfTheValley

7 ай бұрын

Even Dell didn't want their piece of crap back 😂

@mr.raphael1507

3 ай бұрын

“I AM BACK FATHER!”

That brief panic the final lady had when she realized that you weren't just some guy doing YT solely for fun but someone who actually has a pretty large following that is seeing all the bad PR Dell is getting from this was hilarious

Imagine having such a terrible buying experience that journalists literally write articles about it.

@slamdangles

2 жыл бұрын

Linus Tech Tips and Gamers Nexus have done videos about buying prebuilts. They're almost always fucking GARBAGE

@agrainofsun

2 жыл бұрын

Imagine being famous so that journalists write articles about your terrible buying experience instead of leaving you to rot in hell alongside all of the others who had the same terrible buying experience as you but don't have the same following

@spleeneater9481

2 жыл бұрын

@@slamdangles I have a prebuilt and its certainly not garbage, but its also not a dell

@slamdangles

2 жыл бұрын

@@spleeneater9481 what you paid vs what you got, it's gonna be garbage.

@Daniel-tx2vt

2 жыл бұрын

@@slamdangles in case you haven’t noticed we’re in a serious gpu shortage. So anyone who wants a gpu in a reasonable amount of time for anything other than gaming, is probably going to pay the scalpers or buy a prebuilt.

SuperEyepatchWolf: Please help me… Dell Customer Support: I’M SORRY, J O H N

@WEB-0813

Жыл бұрын

Pleading doesn’t work J O H N

@oinker1695

Жыл бұрын

we are very annoyed with the fact you dared to call us, J O H N

@adriatic.vineyards

Жыл бұрын

* J O S H

@lycoris8425

Жыл бұрын

@@adriatic.vineyards nope. “Im sorry john” is a reference to a prev video

@wolfnx336

Жыл бұрын

AAAAAA

I want to thank all the people who left answers and questions to forums in the last 30 years. If it wasn't for your tireless effort of helping obscure problems, I probably wouldn't have been able to play half the steam games that I have in multiplayer or even understand what a dedicated server is. Thank you guys! Even time travelers need help. ❤️

@disissid9060

5 ай бұрын

wtf

@MeeksAsh

4 күн бұрын

​@@disissid9060 what was that guy on about

You only had two weeks to get a refund, and they spent more than 2 weeks, getting a repair person to you...before refusing you a refund...That's fucked up.

@rna151

2 жыл бұрын

Yeah, that seems the single indisputably scuzziest thing they did here.

Dell: We'll send a repairman. SEW: When? Dell: We won't tell you. He comes and goes as he pleases.

@Ralleigh

2 жыл бұрын

Foolish Mortal. The Dell Repairman is eternal, he is beyond our understanding.

@npc6817

2 жыл бұрын

we do not control the repairman

@Mousy677

2 жыл бұрын

he's in your house now :) turn around and you'll see him :)

@numetalmarkchavez24

2 жыл бұрын

he is omnipresent and omniscient, he was always there.

@flyingtoast27

2 жыл бұрын

Ah, he waited a whole 3 microseconds at the door for you, he's already 7 parallel universes away now

The God that whispers "no" gives me chills everytime. Its stupid that something like this was written for a customer service hell, which everyone goes through eventually

@supermoo7087

3 ай бұрын

Honestly I really appreciate the act of applying cosmic significance to issues that are relatively mundane, it helps me get through my own stuff and makes me feel more empowered to take care of myself lol

This is a huge testament to your talent at making the ordinary creepy. Great work!

I mean, yes. On the one hand, it was you who didn't know any better, didn't have the core knowledge to order a PC with confidence, and that got you into trouble. But on the other, much more serious hand, these kinds of companies *prey* on people like that. They wager that people won't know what they're doing, that they can send them sub-par machinery, and hope that there's too many hoops to jump through and that you'll settle for mediocrity or worse. I find this to be much more one of those cautionary tales: that the systems put in place by companies to mentally wear you down to the point of acceptance of whatever product they give you once you hand them your money have just become commonplace, that your situation is not unique, and that the resolution you got from this situation is actually quite rare.

@SebLeCaribou

2 жыл бұрын

I was going to say exactly that. It's one thing to admit that you maybe shouldn't order a computer without really knowing what part does what. It is another to actually send a computer (a 2600€ one at that) without mentioning during the selection of parts that "If you don't have a PCIe wifi card, you won't be able to connect to the Internet". It's called User Experience. I mean, I bought my first PC to build on my own 8 years ago, and even then the website I bought it from actually could cross-reference parts to tell me when they were not compatible and had red alert at the end when my order didn't include a wifi card. It's 2021, your consumer is going to buy a PC without an SSD or the possibility to connect to the Internet, just tell them it's not super wise to do so!

@od3910

2 жыл бұрын

Interestingly this is how the welfare system works as well. And whatever your views are on welfare, the fact that someone who lives alone and may have several debilitating disabilities having to go through arduous tasks of jumping through hoops and getting the right language just so they don't starve to death is evil.

@qwertyqeys

2 жыл бұрын

On top of that, computer companies can also just straight up lie to you and face no consequences. I got an HP laptop last year that was fucked up from the moment I got it, the screen would go black at completely random intervals, the screen would load back up and would sometimes have incorrect colors that would only get fixed on a full reboot, I was experiencing strange frame drops (which are still present to this day) and finally the hard drive that it was booting from broke less than 6 months after I bought this computer. This computer was listed as new, but these problems only make sense if it was refurbished and using already worn down components. I ended up getting my hard drive replaced with a new SSD and thankfully kept all of my data, with the only problem being my epic games installation directory got confused

@sponge1234ify

2 жыл бұрын

@@omegaPhix Yes, but that *needs* to be told. At least a warning at the checkout stage, preferably earlier, saying "You don't have a Wi-Fi card. You will only be able to connect with an ethernet cable" or something.

@omegaPhix

2 жыл бұрын

@@sponge1234ify Why tho? I don't know anyone who connects his desktop PC via Wifi and that's just friends & family, not a professional environment. That there's no wifi built into the PC is not hidden or something on dells website.

as someone who's had a *fun* time with dell, that "we sent the repairman but no one was home" thing was DEFINITELY them just stalling until the refund window had closed. to anyone buying a prebuilt (do not recommend but anyways), if it doesn't do what it's supposed to out of the box, get the refund immediately, its just not worth the effort

@LordBummingtonThe3rd

2 жыл бұрын

It's funny how they still try that when it's almost guaranteed that someone is home, considering the quarantine. So slimy.

@phillipelenor7831

2 жыл бұрын

As someone who worked IT consumer support and interacted with a lot consumer IT support systems, I have to disagree. Big company’s don’t care enough about individual customers to rip them off with elaborate schemes. Nor do they care enough about individual customers to fix broken support chains that look like elaborate schemes. Bit of a distinction without a difference to the customer. In the end, they don’t care unless it may become a PR thing. Hence, The Closer.

@joshs2734

2 жыл бұрын

What would you suggest as the best option to go with?

@poetkifaya

2 жыл бұрын

As someone who used to work for Dell, albeit in a higher tier of warranty than his Basic coverage, this is 100% false. As long as you call/chat within the refund/return time frame, it'll be honored. Even if Dell spends the next year trying to repair it.

@rna151

2 жыл бұрын

Dell contracts out with third parties to do service calls. Certainly when I worked there those third parties were always over-booked and hard to communicate with, the best you could really do was leave a note and hope it'd get read. What he really *should* have done was make their failure to show up Dell's problem, not his, threaten to send the machine back - don't just keep passively waiting.

"I just wanted to be sad on the internet" Most relatable thing I've ever heard

The Dell representative who is great at customer service somehow brings me the most joy. Like, Dell is clearly in the wrong - but she did her job really well and managed your feelings really smoothly.

Alternate title: average DELL buying experience

@Kenya_Sokdeez35

2 жыл бұрын

I've had a DELL PC for over a decade now. And i can tell you, this video is as accurate as it gets. Never buy DELL to anyone who reads this. Its a waste of money and effort.

@JohnSmith-xq1pz

2 жыл бұрын

We bought our first laptop direct from Dell's website a inspiring 1300. Back than in 2006 Dell was great we never had a bad experience with any part of their service, hell the laptop was rock solid. It's still around but age and mileage have taken there toll on it sadly

@senormooples2354

2 жыл бұрын

I bought my first machine from dell, I still have ptsd from calling customer services again and again

@Kyle-kc8cw

2 жыл бұрын

DELL is simply just a brand selling pre-built PC. There is nothing wrong with "DELL" PCs. Because there isn't one, practically. To be clear, everything inside a PC, regardless of brands, are built of very standardized parts. Think of a bike. People often see a bike, they see the brand and associate everything of that bike to that brand. Nothing can be further from the truth. The saddle, the handle bar, the brakes, the gears, even the freaking lights....are all 3rd party standardized parts. When you buy a "branded" bike. You're buying a PRE-BUILT bike. Just as when you buy a branded PC, you're buying a PRE-BUILT PC. Still confused? DELL basically assembled a computer and slapped their logo and price on it. Nothing in there is DELL.

@arcktangent7947

2 жыл бұрын

@@Kyle-kc8cw I don't think you understand either If it's so easy to build a PC just like theirs why is the performance subpar? Why does the cooling not work at all? If all they do is just slap it together *why is their customer service so freaking atrocious*?

"I look into the mirror. I no longer respect the person I see back to me." I feel this.

@iconic410

2 жыл бұрын

some kind of silent hill reference maybe?

@Dash-lx4ng

2 жыл бұрын

@@iconic410 no its not a reference, do you remember when you did something stupid then you just hate past you

@purplespectre

2 жыл бұрын

@@Dash-lx4ng That's me 24/7.

@DarkcIoud1111

2 жыл бұрын

I just stopped looking at all reflective surfaces years ago.

@michaelotis223

2 жыл бұрын

I felt so seen

I just recently finished building my 1st PC and it was this video that inspired me to do so. Thanks to you, I did as much research as possible rather than replacing my old Dell laptop with another one or a Dell desktop. It was actually fun to read up on parts, plan my build, and finally put everything together. Thank you for making this video and sharing your experience. I'm glad I put together my own PC myself and learned from your mistakes.

@388C4CGREEN

Жыл бұрын

When the process of fixing the PC should be over but there are 20 minutes left in the video:

@ArDeeMee

11 ай бұрын

Good on you! You are now independent from big corporations, and actually know how the damn thing works. And you know how to upgrade individual components. ;)

This video actually helped me get out of a mental hole, along with some other influences from the media and people around me. It sounds super dumb. A guy struggling with a laptop company saving me from a terrible point of my life. But it's true. The final, closing remarks hit me like a truck in a way it didn't when I first watched this video a year or so ago. I was at a point where I needed help, and those words helped push me to get it. So thanks, man. This video was a contributor to putting me back into happier, healthier times. I'm coming back to comment this after I started getting better, because I just felt like doing so Love the content, will always love it.

My advice: ALWAYS ask your pc geek friend when buying.

@justin-hurd

2 жыл бұрын

yep, cuz we've already had our days in corporate hell, and dont want others to listen to tha damned waiting music

@AutumnExplorer

2 жыл бұрын

HAHAHAH!!! SO TRUE!

@D00000T

2 жыл бұрын

or the internet. im pretty sure asking fucking 4chan will get you better answers than corporates faq pages

@4nto418

2 жыл бұрын

More importantly, don't buy "professional" devices as an enthusiast. Dude could have bought an XPS tower for 2/3rd of the price and would have had something working really well out of the box. Talk to the pre-sales guys, not the after sales.

@dotslashluis9353

2 жыл бұрын

@@4nto418 When I read that the CPU was a Xeon I cringed. That's why you should never buy with just the price in mind.

When the SSD doesn't work: "I bet he didn't plug in the power cable". When the power cable is plugged in and the SSD still doesn't work: "oh no"

@ElysianAura

2 жыл бұрын

Funnily enough, I had that exact problem when I first got an SSD, same one even. I was able to resolve it by running the Windows Memory Diagnostic tool (normally used for RAM), after that the device was recognized.

@rynobehnke8289

2 жыл бұрын

As I have no idea how Dell's bios works do I wounder if it would have appeared in Windows Disk Manager and if the Bios would have found it if ether A: The current boot drive was disconnected B: it had a Bootloader on it.

@ozpin8329

2 жыл бұрын

"Did you plug in the power cable?" "..it's an M.2 drive..."

@jktech2117

2 жыл бұрын

@@rynobehnke8289 c: its only in power cable and not in the mobo

@rynobehnke8289

2 жыл бұрын

@@jktech2117 Okay yes SEW did make enough minor mistakes that I can totally see him only connecting the Sata plug to 1 end of the SSD but not the motherboard. I was mostly not suggesting it because I would have hoped that his discord helpers would have pointed it out and because I did see OEM bios that will try everything to not boot from a new hard drive for as long as the original one still has a boot-loader.

I had a nightmare experience with HP once. My laptop burnt through 3 motherboards. Best Buy told me they wouldn't repair it anymore, it was HP's problem. Sent it to them. It took them TWO YEARS to send it back. Best Buy gave me a new laptop because of it. That one was great for those two years, then my old one arrived like an unwanted boomerang. Edit: I never bought another HP

I feel bad cuz I have a background in IT and knowing what is likely wrong, and watching someone who doesn’t know suffer through this is tough.

@RealDeadBird

7 ай бұрын

Same, this video makes me realize why people think us IT guys are just these crazy tech wizards....

"I am nearing the end of my journey" -looks at time- -we're only halfway through the video- "Oh no,"

@owolis3013

2 жыл бұрын

The amount of times I went "oh no" while watching this video- （┬┬＿┬┬）

@alilweeb7684

2 жыл бұрын

i legit looked at the time and when i saw "12 minutes out of 35" i nearly screamed wtf. what is even life

90's: "Dude! You're getting a Dell!" Now: "Dude.. you got a Dell?"

Having a few years of experience in technical support for IT companies... this feels so real. The feeling of knowing fully well that you cannot *actually* help someone who is desperate to just move on with their lives... let's just say I understand the concept of alienation a lot better now.

This is what I love about this guy, his ability to take a topic as mundane as buying a computer and making it feel like he's taking you on a grand journey lmao

As somebody who's "in the know" about computers, this whole video hurt to watch, but I think it does a very good job at illustrating the exact issues that Dell perpetuates to people who don't know much about computers, which as a prebuilt manufacturer is their target audience. It's incredibly scummy.

@HazewinDog

2 жыл бұрын

And it's worth noting that even people who ARE in the know-how like myself, can fall victim to their scummy tactics. They still owe me €700 for a broken laptop that they sent me, agreed to repair, then refused to repair, then refused to take back, then broke the law by not following up official orders, and now the only option I have left is to sue them. It's no coincidence that dell is so close to HELL.

@teezee9387

2 жыл бұрын

@@HazewinDog wow, that's terrible, I'm sorry to hear that

@andreaslind6338

2 жыл бұрын

@@HazewinDog you could write them a polite email telling them that this is not on, and that you don't want to have to go further, but could they please remove the problem before you tell the ombudsman?

@ZigealFaust

2 жыл бұрын

And yet, whenever I tell some Pre-Built Pleb that my junker I built from ebay snipes and scrap cost 1/4th and is twice as powerful they will defend their prebuilt untill they phsycialy see my comp then they shut up. It's a two way street, we can try as hard as we want to teach people but most of them just don't want to learn. Hence why console wars still go on and why Apple products still sell.

@consciouscode8150

2 жыл бұрын

I 100% would've fallen for these issues, it's telling that most of these problems were caused by the default options being terrible. eg I would've assumed it came with WLAN, because why the fuck would it default to not having that? Do you have to dig into the menus to make sure it comes with a fucking CPU?

This video is sponsored by Dell, get your new state of the art PC today!

@JDPrado

2 жыл бұрын

now he can do the cypher

@BonsaiPop

2 жыл бұрын

@@JDPrado ikr?

@maximum2421

2 жыл бұрын

Love your videos keep it up

@rasciii

2 жыл бұрын

lol

@pixeljunker8613

2 жыл бұрын

Love your videos and podcast !

I bought a Dell laptop when I was going back to college because the college gave some weird vague requirements and it seemed at the time to be the only one that would work for me in short notice. It was the most expensive laptop I ever bought and it was nothing but problems from the start, beginning with the fan breaking in the FIRST YEAR so the thing sounded like a jet engine even after they "fixed" it, through when the hard drive failed in the middle of second year, and died completely before the end of third year first semester. Never again. NEVER AGAIN

Gotta give this man credit for his perseverance

The lesson : when a device doesnt work after 3 days after receiving it and have already tried to trouble shoot it, always ask for a refund. No european or north american company can deny to provide a refund if its in the refund widow period. - ex customer service employee.

@Rahhelthethird

2 жыл бұрын

Personally, I'm surprised how he missed the 14 day return window or does Ireland play by different rules than the EU?

@carebear3120

2 жыл бұрын

@@Rahhelthethird he had to wait 3 weeks for a tech, I would've pushed back on them telling me I missed the window because of that

@Rahhelthethird

2 жыл бұрын

@@carebear3120 Indeed, that is a legit reason. But how did he let the technician go before the issue was fixed? I would've done a test boot in front of the guy and tried rendering before trusting that he fixed anything. Super would've probably been told by that guy it's due to the HDD by then.

@majorgnu

2 жыл бұрын

@@Rahhelthethird Ireland is part of the EU.

@Philosophicalpaperti

2 жыл бұрын

This is excellent advice.

"BUT THEY ARE NO LONGER IN BUSINESS DUE TO BREXIT" punched me in the gut

SEW: I need help. Dell: Sure, just look down here SEW: Okay 👁 Dell:🖕

unironically my favorite video from you. i love hearing about your in depth descriptions of media, and your analyzations of people and fictional works and how they intertwine and stuff like that, but this is just funny and i love it. same with the space jam 2 video as well but this one just hits differently to me.

This is litterally something lovecraft would write. He wrote a story of how he was terrified of air conditioners

@quaelgeist3337

2 жыл бұрын

HP had xenophobic but was dumb as shit and everything is unknown to him

@red-hn5iy

2 жыл бұрын

@@quaelgeist3337 and you never learned how to speak English. At least he knows grammar lmao

@red-hn5iy

2 жыл бұрын

@@quaelgeist3337 And yeah, being racist really matters in stories where nothing matters and the world is gonna end. Racism=worse than all of humanity going extinct

@freddiem6805

2 жыл бұрын

@@quaelgeist3337 fuck Lovecraft but that doesn't matter at all

@gongal

2 жыл бұрын

@@quaelgeist3337 cringe, girl

the dell lady literally had a death note psychological anime battle with eyepatchwolf lmao

@SystemBD

2 жыл бұрын

I can certainly see her as a villainess that "makes problems go away"... just in a monkey's paw kind of way.

I actually loved this. I got frustrated at you when you realised that you missed the drop down boxes. Then realised how hard it is to enter the PC market without prior knowledge of parts and compatibility. Really made me feel for people who don't have the know how to build their own PC and have to deal with pre-built companies.

Wow, this resonates with me a lot. Back when I got my first developer job, my first big purchase was a bunch of PC parts, as I thought that surely I, a technical person, could do the research and figure out how to put them all together. When they all finally arrived, I sat down and spent the next…4 days trying to build it. First it was the unusual layout of the case I got making it difficult to install the power supply, then it was not having a long enough screwdriver to easily install the cooler I got, then it was realizing I had ordered a separate cpu air cooler instead of case fans, so I had to spend more money getting those, and felt obligated to install that because it was obviously better than the stock air cooler that came with my AMD 3600. Que me dropping the CPU as I take the stock cooler out because the thermal paste stuck to it and having a mini heart attack. I ordered three separate WiFi cards because the first one didn’t work, and the second one felt really slow, and when I finally got everything installed properly, I clicked the power button and…nothing. The fans spun a bit, that’s all. I desperately searched for solutions online, even posting twice in r/buildapc, but nothing seemed to work. Finally, after a literal day of searching, I realized I hadn’t plugged in both parts of the power supply’s 24 pin power cable. Why that cable is split into two parts is still a mystery to me to this day. After that, I struggled with keyboard recognition and, fittingly, hard drive detection. I had gotten a m.2 drive(that runs on SATA protocols and thus loses most of the benefits that M.2 NVME drives offer) and it worked fine, but it was supposed to only be a boot drive, so it was just 500gb. My 2tb hard disk…laid bolted into my pc for a year and a half, undetected by my BIOS, until one day recently I decided to simply…unplug the SATA cable and plug it back in. And it works now. After everything was in a workable state, I continued reading about building a pc, because I wanted to continuously upgrade my machine. I realized I had made horrible decisions regarding the model of my power supply, case, and motherboard, AND I had somehow purchased the WRONG GPU by accident. I experienced that cold spike of dread. That feeling that I was in way over my head, cracking my being against the enormity that was a complicated machine. Even worse was the fact that I got my degree in Computer Science, and work in the software industry. Was I faking everything? Was I really so incompetent? Ultimately, the thing that kept me sane throughout that ordeal, was the mindset I had cultivated. It wasn’t a tool to make my life easier, it was a project, something for me to learn from, and invest myself into. A week or two after the computer booted, I ordered a little custom sticker that reads “The Meteor Mk I”, to represent how it was going to end my old PC, a dinosaur from Dell that had been mine for 8 years. I don’t know why I felt compelled to share this story, but there it is.

I'm damn near impressed that you managed to avoid basically every PC buying or building resource that will practically go out of it's way to say "Do not buy a Dell, do not get involved with them, Do not even speak it's name."

@Seth9809

2 жыл бұрын

When did this become the case?

@amandagarcia2848

2 жыл бұрын

@@Seth9809 for at least 20 years i think

@Sky_Cloud

2 жыл бұрын

@@amandagarcia2848 why though? Obviously I only know the basics of PC stuff, so I’m curious why

@SuperDuperHappyTime

2 жыл бұрын

It used to be that you were just paying extra for the brand name. My wife’s old laptop (Dell) randomly dies for zero reason. It’s three years old.

@WardenPlays

2 жыл бұрын

@@Seth9809 I remember Dell being shit even back in the early 2000's. My dad bought a PC from them back around 2004 or so and they ended up having to give him pretty much a better PC than what he paid for because it was nonfunctional in weeks. Started with the dual-tray disc burner just not working, but ended up with the video card and RAM burning out.

"We don't give this to you as some special treatment" Cuts to all the agonizing hours of John struggling to talk with customer service as a non-youtuber, and back to the closer mentioning how he talked up a storm on twitter *Press X to doubt*

@firebolt6204

2 жыл бұрын

probably just wanted to stop the bad press before it gets blown out of proportion. I remember a mrwhosetheboss vid about phone customer services its the same hell if your not famous alot of the same things happen here. big companies dont give a shit if u dont make a loud enough uproar.

@TheAssirra

2 жыл бұрын

Indeed, if this was just a random person the "closer" would have never called...

@phillipelenor7831

2 жыл бұрын

You *can* get a Closer without a platform. But you have to make a real nuisance of yourself. Closers usually deal with Karens & Kevins. The Closer calling him out of the blue was only because the thread was noticed by the social media PR people. Notice the KZread sub count gave her pause? She didn’t even realize how big his audience really was since she was probably just given a link to the twitter thread. Which makes me wonder, how did they figure out the twitter thread tied back to his specific purchase? Someone probably had to comb through sales data to find it. He probably would have gotten the call sooner if it’s been easier to match the tweets to his account.

@Sorain1

2 жыл бұрын

@@phillipelenor7831 It begs the question of why the people who called in the Closer didn't brief her properly, if you saw the Twitter thread, you'd find the youtube. If I were paranoid, I'd say someone deliberately left that information out in a business Uriah gambit.

Amazon does the "we tried to deliver but no one was home!" and it's for some reason evolved into a signature required package and you can track it down if you're lucky but you're ending up having to physically pick it up from somewhere

My mom had a Dell laptop that we couldn't figure out the problem with. From the day we bought it, it took 5 minutes to boot, and browsing through chrome was slower than cooking a few hotpockets in the microwave. She was not able to do personal stuff involving downloading software on her work laptop so needed something new but didn't want to spend a lot of money. She was nervous to ask so I offered my help. I had built my own PC and while I did not pick the parts out for it, I had done a lot of PC building sim and felt confident. I managed to pick a build with an M.2 and a nice AMD cpu that had integrated graphics so that we could have both a fast and below $500 PC. I built it in a night and she has loved it since. She is also an English masters so I ask her to help me with my cover letters and resume for job applications or for essays. Sometimes asking for help is just your best option.

So you're really going against the time honored tradition of "Dude, you're getting a Dell"?

@salt7456

2 жыл бұрын

Oh wow, hugbees! Love your streams, man

@loisrabies8713

2 жыл бұрын

Did that dude die?

@anameiguess2000

2 жыл бұрын

I'm glad to see the big hitters from another side of KZread are recognizing eyepatch wolf I've loved this guy since his sbfp appearance

@TheBfutgreg

2 жыл бұрын

Dude, you're going to Hell?

@wackyworkbench

2 жыл бұрын

How are Dells made tho? 👀

This sounds like an anime antagonist's backstory on why they want to take over the universe.

@UKman945

2 жыл бұрын

Believe me computer troubles similar to this nearly made me want to be an anime antagonist, to destroy every hardware company in existent, Nvidia would be first...

@elrapido5150

2 жыл бұрын

It especially felt that way when we hit the "If I can just start it all again, I'd make better decisions" section.

I know you probably got a million tips for the future, but as someone who is not too savvy with hardware myself: I found a little local store where I can pick and choose my parts and just get advice from the clerk. He asks all the right questions (What do you need it for? Ah, gaming, okay, what kinds of games do you primarily play? etc), then gives me options, the guy puts the pieces together for a small fee and so I know I get a working machine, put together by a pro, that has the strengths I want. If you can, find something like that and if you notice they just want to upsell you shit, go to the next store until you find the right one.

This video perfectly explains my experience with cars through 2023. Every feeling you touched upon has been something I've experienced. The dread of having something overhead without a thing you can do, failure after failure, money hole after money hole, feeling scammed. Idk this video made me tear up at work. Been through 3 cars in 2023 and currently have my car in the shop, I hope this is it, but I'm not too hopeful...

As a tech support loser, I find it mental that the first agent who connected to your machine, ran diagnostics, while likely having your order specs on their screen, failed to clock the fact that you were using Standard Hard drives, and could have solved the issue there and then by offering to upgrade you for the cost of the parts.

@duffman18

2 жыл бұрын

It's because they're not going to know what "it's slow" means because it's such a vague thing to say. Slow compared to what? The PC was running perfectly, it was running as intended, it was as fast as those components put together in that way can be. So many people who don't know a lot about PC's complain that their PC is slow, but that doesn't give you any information, so it's useless. They might be used to very very fast PCs from where they work, for example, and don't realise that their work uses much more powerful machines than they can afford to use at home themselves. The repair man doesn't know that. And the repair man will have multiple jobs to do every day. They're sent there with a very specific task to do, they don't have the luxury of being able to do a several hours long troubleshooting session on each and every computer, they don't have the time in the day. That's why companies like Dell have customer service phone lines in the first place, all the troubleshooting is done beforehand, in advance of the repair guy even going to the house. They have a list of things they need to do at that address. And they're probably not even allowed to go outside of that brief, even if they know what's actually wrong. They'd have to ask permission first, otherwise something could get messed up and the customer might try to sue Dell in small claims court or something. So the repair man doesn't wanna risk getting fired, they just do what they're told, no more, no less. And again even if they did decide to break the rules, there's no way to tell what's wrong. Because again the PC was working perfectly, as intended. It's just that Wolf didn't realise that. That's why no problems could be found on any troubleshooting session, because it was working perfectly, at full speed. There's no way to fix that, except for buying new and better components. At least Wolf now knows what not to do. He'll probably learn how to build a PC himself now. Because that's a lot less time consuming than going through this whole process that he did. It's not difficult to learn how to build a PC, even young kids can do it. But people who aren't tech savvy think it takes years to learn how to do it and want the simplicity of buying a pre-built one. But yeah, buying a pre-built one is actually more complicated than building your own, as Wolf found out. And hopefully this video will convince others to learn how to build their own. It really is quite simple. And you don't have to even do it yourself, you can buy the components and pay a computer shop to put the pieces together for you, if you're afraid of messing things up by installing them wrong. Overall, even with that added cost of paying them to put it together for you, it'll be probably at least a half if not a third of the price of a pre-built one with the same specs.

@otocan

2 жыл бұрын

@@duffman18 You're right. So you ask - in what way is it slow? Oh, on boot-up? How long does that take? That sounds normal for an HDD. Oh, you wanted SSD?

@weeksweeks9552

2 жыл бұрын

@@otocan Its like bringing your Nissan Leaf to the mechanics and asking the guy why is the car slow.

@RockingStar1011

2 жыл бұрын

@@weeksweeks9552 Exactly! And then the mechanic starting going on about how it could be the engine, or the pistons, or the oil pressure, or the fuel injection, or the transmission, or the ......

@nicholasavasthi9879

2 жыл бұрын

@@RockingStar1011 If a Nissan Leaf has issues with fuel injectors, pistons, or oil pressure then I’d have a LOT of questions. Most pressing would be why are there pistons and fuel injectors in my electric car?

Let this man's suffering teach anyone thinking of getting a new PC a lesson: Put out a message that you're thinking of buying a Dell, and wait for anyone who'd ever consider themselves your friend to rush in at warp speed to please god try and help you out.

@quantum5661

Жыл бұрын

honestly that should apply to anything that your going to spend real money on. if you know guys who know tech, use that. if you dont, ask the internet. god knows ive ended up as the goto guy in my group for questions about hardware and to my great disdain, monitors.

@nolanschotanus2769

Жыл бұрын

Or just make sure you understand how dells site works before you purchase anything. He made the mistake of getting a pc with hdd but everything after was just bad mistakes

@namtellectjoonal7230

Жыл бұрын

​@@quantum5661 yup, my brother is that guy for me and I'm so grateful for him. he built my pc, he's the one I go to when there's an issue with it and I consult him before I buy any piece of technology so yeah appreciate the tech person in your life and let them know you appreciate them

@Derkious

Жыл бұрын

My girlfriend was 🤏 this close to buying a Dell pc, but minutes before she puts a purchase through, I screamed and redirected her to actual computer parts.

@devonbotney2762

Жыл бұрын

Or put out that you are going to buy a prebuilt and then have someone you know swoop in to make a part list and lead you through building it. The best thing you can do for yourself to save money and upgrade in the future is to build it since you will understand better where everything is when upgrading and you save money.

This sounds like a tale straight from the deepest pits of the seventh hell, I'm only halfway through and praying you have a happy ending. That being said, you have a knack for making your suffering incredibly entertaining, and you've inspired a strrange mix of both comedy and tragedy in this video.

This is giving me flashbacks to when I was trying to troubleshoot issues with my first ever drawing pen tablet. By all accounts, it had lived twice its life expectancy and had outlived several laptops. However, I was determined to keep using it until its last breath. After several days of reading and watching stuff online about the tablet, the drawing software, my own computer, and tinkering with all sorts of settings and ethereal electronic wizardry, I finally called customer support of the tablet company and the guy walked me through exactly all the things I had already tried prior. The verdict was “Idk, that’s all I got, sorry.” The tablet still sits in my storage as a sentimental item. Sometimes, the right thing to do is to accept the situation and move on. Don’t work yourself up in a frenzy and become a victim to the sunk cost fallacy. You do what you reasonably can and if it doesn’t work out, oh well. Better luck with something else!

After working six months in customer support, I understood two things: * This job is for the coldest, most detached of individuals * There's a reason they love -hunting- hiring people fresh from high school

@ayapapaya5693

2 жыл бұрын

This. This is true.

@insideidentity

2 жыл бұрын

can i ask why they prefer fresh hs grads?

@MirthMouser

2 жыл бұрын

@@insideidentity Because high school grads don't know better.

@maxentirunos

2 жыл бұрын

@@MirthMouser I was once one of these young grads, I regret so much this work that pretty much destroyed any interest I would ever have in getting a carrier in our job market.

moral of the story: Don't buy Dell and double check everything you order online.

@mikeoxlong1395

2 жыл бұрын

Also: AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA!

@Cawld

2 жыл бұрын

also: be educated about the things youre buying

@VaskoKasko

2 жыл бұрын

Quadruple check*

@Alex-bw6yd

2 жыл бұрын

To be honest, Dell laptops are pretty decent but if you are getting a gaming/editing PC, just don’t. Don’t buy Dell and don’t buy prebuilts. Build a custom computer and if you can’t figure out how to build it there are guides on YT and subreddits to help you, it’s very scary but actually very easy.

@GeoffreyVonbargen

2 жыл бұрын

No, the moral he came up with is much better. Don't be afraid to ask for help going into a big purchase. Double checking everything you order online is important too though. This could have been solved so many ways. Asking for help from the start, buying a NOT customized pre-built machine, As soon as it not working as expecting calling Dell and asking why might this be, explaining it's slower than your old machine. This might have lead even one of their crappy phone technicians to look over the build, which could have lead to noticing the lack of an SSD, or even other problems that may have been relevant to his build. I think the same thing would have been just as likely to happen with any other big manufacturer (I'm thinking HP or Lenovo or... is that it for big monolithic computer companies now days?) That said Dell is still the worst from my own personal experiences, because they do strange things for no apparent reason, like... Potentially shut down additional SATA ports in the bios, have backwards motherboards for no apparent reason, use GOBS of unstandardized bullshit that makes upgrade paths hell. My FAVORATE example of DELL bullshit is on old OptiPlex gx150 (or similar looking model). If you look up OptiPlex gx150, you can see how it looks, the writing on the side, one of the "L" in DELL is removeable. Why I don't know but it was, and not like left a hole that might be used for something removeable, it just left a recessed L shaped hole. That wasn't even the only thing strange about it though. It's design is clamshell, it's motherboard was backwards, it's got funky proprietary BS for the front IO connections, it's got a button that disallows the machine to turn on if the case is open. ALL of these things for no apparent reason, many of them likely only increasing the cost of manufacture.

I thought this was going to be a storytime video, but little did I know it would turn into a series of existential dread of watching the past nine years of my life play out before me. The increasing desperation to find a way out, crawling through the dark hoping to answers, knocking on every door you can reach only to have them slammed in your face, slowly losing hope that you'll ever be free as time draws on in its indifferent march... It was not a PC that brought me here, but I still cannot get out

I hate to downplay the pain and suffering you went through to get your PC, but this genuinely might be the best video you’ve ever made 😅. The story had so many twists and turns that were so perfectly accentuated by your dramatic narration and the visuals. I laughed, I cried, I felt genuine suspense. So if there’s any solace to your suffering, you have an excellent video and you serve as a cautionary tale for people getting into PC’s

In my younger days, I used to research ALL my purchases for literal weeks before committing to buying something, to make sure I've avoided any possible mistakes. It was exhausting, and eventually I felt like a fool for doing it. This video is making me re-asses my situation.

@maineman5757

2 жыл бұрын

Weeks is a long time. It took me 3-4 days of research for buying all I needed for my PC last summer. Nowadays it's so easy to get information because everyone makes a youtube video or forum post about whatever you need.

@DieAlteistwiederda

2 жыл бұрын

For a purchase that big with a 2300€ prize tag you sure as hell aren't wrong when you research everything for a bit longer. This is a serious amount of money for most people, it certainly is for me.

@robertbeisert3315

2 жыл бұрын

I spent nearly a year comparison shopping for my used pick up truck. Absolute tank, all the features I want, price I can afford. Worth it.

@kseriousr

2 жыл бұрын

Took me a month of research before buying my PC. I didn't realise how much I liked tech stuff and since then I never lost touch with the field. It still takes me weeks to commit before buying any tech because the fun is in agonising over the large number of options and never being quite satisfied and then eventually going for the best budget option. At least if I fuck up, it won't be a huge loss 😅.

@ryno4ever433

2 жыл бұрын

I did this with a printer I bought for my girlfriend and I think it was a great decision. Printers are notoriously pretty awful, but the one I got works pretty well, has great quality for an inkjet, and hasn't broken yet in well over a year of moderate use.

To others this may sound like a funny skit... To someone who owned a Dell, this is a war flashback.

@kamikage9420

2 жыл бұрын

Our entire highschool had mandated that everyone buy a specific Dell tablet for our digital work. They advertised it as being able to survive being thrown into the air and dropping naked to the ground. I had a military-grade case for this thing to withstand any drop, and after a few months it fell a few centimetres backwards because the kickstand slipped, whole thing instantly bricked and even when I went in person to see actual Dell people there was nothing they would do. After about a semester of torturous customer disservice, no refund or replacement or nothing. I still have that garbage lying around somewhere, as well as a Surface Pro 2 that I got as a replacement which still works fine to this day despite the strain and punishment I put it through.

@gabrielfernando1872

2 жыл бұрын

Me and my Dell Inspiron laptop who constantly bsod as he wishes

@zenzenulous2243

2 жыл бұрын

Owned a dell office laptop for like 4 years, it worked up until it started gradually getting worse and worse at functioning. Now I got an ASUS laptop and haven’t looked back.

@sorenfox

2 жыл бұрын

My mum’s Dell laptop battery ballooned (removable, thankfully). Even when trying to buy through the official Dell website, they told her that her card bounced. They hadn’t even tried to charge it. Customer Service were no help at all. Nowadays mum just uses it like a desktop, with no battery.

@zenzenulous2243

2 жыл бұрын

@[_deleted_] mine just bluescreened whenever it felt like it after I had it for 3 years My ASUS one works perfectly, if you ever have a choice of laptop, just get one of those

The way you can perfectly capture and express the existential dread of having an expensive piece of equipment fail with no reason and seemingly no hope of fixing it after you're too far in to pull away but too scared to keep going is truly amazing.

This is absolutely incredible, enthralling from start to finish, better than any movie Ive seen in years. You are an amazing writer and story teller.

How to get some amount of customer service from Dell: Step 1: become famous.

@Kruskfar

2 жыл бұрын

Step 2...????, step 3, profit!

@typicalfurry2747

2 жыл бұрын

@@Kruskfar Step 3. UTTER AND TOTAL PAIN

@remixtheidiot5771

2 жыл бұрын

Step 2: there is no second step.

@Kruskfar

2 жыл бұрын

Clearly you are all missing the south park underpants gnomes reference

@Kruskfar

2 жыл бұрын

@jabroni destroyer I surrender

somebody build this poor man a computer, and get him an ethernet cable

@gummybe4rrs35

2 жыл бұрын

thank you! jesus

@wackyworkbench

2 жыл бұрын

Build me one too.

@kunaikilla

2 жыл бұрын

I wanna build 1 too

@jasonc3a

2 жыл бұрын

And none of that Cat5e garbage. Get him a real Cat6a cable.

@prismatic3695

2 жыл бұрын

@@jasonc3a why the hate on cat5e? It's maximum bandwidth is about 1000Mbps iirc so unless you have really baller speeds, there's no need for even cat 6

Unironically one of your best videos even to this day. The absolute rollercoaster you went through is conveyed near perfectly. The dread translates into schadenfreude immaculately. It's just such a perfect story, and despite its hilarity it's also wildly average and could happen to me if I buy a new PC in the future. Enlightening leaps in written horror. Entirely mundane, but in its mundanity it hits a portion of the soul dead center.

I think this is genuinely his best video, always come back to listen to this when I need to feel something

Shenmue 3: "I gave Eyepatch a horrible experience!" Dell: "That's cute..."

As someone who did a LOT of wrong things bulding his first PC, this video triggers a primal fear in me

@nikko4693

2 жыл бұрын

being an enthusiast I find this video extremely relatable to when i was a beginner, having no idea what the hell is going on with anything

@Mooza1

2 жыл бұрын

Rough way to learn a lesson. Basic PC stuff is a good life skill and potential hobby. Never buy a PC from Dell again. Also, I think you meant descent, not decent

@retrauk

2 жыл бұрын

I only recently built my first PC, and I spent literal days researching parts, asking friends that knew about this stuff, and looking over like a dozen different build guides just to be as safe as possible and not screw anything up. It's been a month and most of the stuff works fine. Still can't get the RGB to work at all and Corsair's customer service has been basically useless about it. I still have no idea if I've somehow fucked something up or if there's something wrong with the RGB hub or fans included with the case. The fact that I still don't know if I've fucked up or not is not a pleasant feeling at all. At least it's a minor issue and all the necessary hardware works fine but it's still frustrating. Edit: Oh and I also knocked out the power cable for the GPU while trying to fix the RGB issue, and it took me 2 hours and a customer service request with Fractal Design to fix it. They were pretty helpful. So I definitely know I'm capable of making dumb mistakes still. Which makes the RGB thing even more frustrating because I know it could be my fault, but I don't know for sure IF it is my fault.

@sininenblue9161

2 жыл бұрын

My first pc went to shit, it was a mistake but at least it was a cheap mistake since I didn't really have much money (still don't)

@mralabbad7

2 жыл бұрын

It's funny, I thought i did crappy research (about 2 months worth) But my pc turned out great😂 Shoutout to my boy LinusTechTips

I know this was over two years ago but, as someone who's gone through the highs and lows of learning PC building by themselves, this really touched me in a way I did not expect. I expected funny-haha-good-storytelling video and ended up getting exactly that but cried with you especially when your journey had come to its end. I love the way you do videos and the way you craft a story (even if you do talk a little slow at times)! Keep on keeping on !

I love love love your videos man! I'm blind but don't need to see to fully enjoy this amazing work of art! I don't think i've been so entertained in years.

"Mechanical drives are outdated, only used for storage, but never as boot drives" *looks at his loyal 7 year old tin can of a PC with no SSD* There, there buddy, he didn't mean it, you're still a champ

@systemgroove3406

2 жыл бұрын

_My own old asf laptop recently bit the bullet, and by the time I wanted to transfer everything it crashed and never turned back on. I miss you Bloo. 🤘😔_

@Sorain1

2 жыл бұрын

If it works, it works. Doesn't mean something else can't work better, but if it's good enough? Then it's good enough. We don't disparage the P-51 Mustang for not preforming like an F-15, or a collage athlete for not matching an Olympic candidate. All things in their scale my friend.

@The_Bird_Bird_Harder

2 жыл бұрын

I know man. Almost made me cry. How could he say something so hurtful to my budget 2015 pc?

@WeirdNeville

2 жыл бұрын

For the love of the value of time, and your pc... buy it an SSD as an 8th birthday present. It's the most transformative thing you can do.

@mariaadeel2423

2 жыл бұрын

Not sure if its the cause for my Hp stream but It is around 8 years old at this point, can;t download anything and the memory forces me to restart quite often but its supported me this long and for that it deserves the world, not sure when it'll leave me but hopefully it's a long way away

"...I'm nearing the end of my journey" > checks timestamp > OHGOD

I made the same mistake during the pandemic as well, buying a $600 second hand pc. Couldnt get it to connect to any of my monitors. It spent months sitting in my closet. My cousin found out about it & asked to see it. He mentioned something about unhooking & re-attatching the ram cards. I still dont know how or why, but my problem with my monitor has since dissolved, & the pc experience is phenomenal.

@frostthrone334

Жыл бұрын

Sometimes PC components can come a little loose during shipping, so unplugging and replugging components to make sure everything is seated properly often solves the issue.

Casdicarus would feel your pain. He went through the exact same thing. He even had the same issue with brexit when he was trying to get a fan.

“And the real nightmare begins” - looks to see how much time is left….. “Damn…”

@eph51912

2 жыл бұрын

dude. this is me exactly right now. at the 12 minute mark :D

@DmanAS1989

2 жыл бұрын

@@eph51912 surely can’t get worse than this!?

@Pixygon

2 жыл бұрын

Happened to me several times throughout this video.

It's times like this I remember how truly lucky I am to have a friend that builds custom PCs for a living and I can just give him a budget and off he goes

@bobi200samatar6

2 жыл бұрын

That sounds awesome

@3Mewthree

2 жыл бұрын

My brother builds and repairs computers all day, he’s a real life saver

@HazewinDog

2 жыл бұрын

I wish I had people IRL who are interested in that. Instead I help people online and don't get anything for my effort. Not that I mind, but i would love to make it a job.

@rinnnnnnnnnnrin

2 жыл бұрын

i have friends i met on ffxiv that are heavily into pcs so if i have any questions then theyre able to answer

@theorangecandle

2 жыл бұрын

Komi San is boring af

This video is a comfort video at this point. I dont know how to explain it but this video feels like what anxiety actually feels like. I feel very seen.

There's a video by CS ghost animation that covers everything about buying a computer in amazing detail! it's about 9 minutes and it's the best resource I've ever found on the subject. I can't recommend it enough!

LPT: Never, never use customer support while you are still eligible for a refund. Not just for prebuilt computers, for anything.

@krbo94

2 жыл бұрын

So true, if anything arrives with issues, investigate if it is a user error, if it's not, refund ASAP.

@javierortiz82

2 жыл бұрын

@@moccamixer I mean, propietary m.2 slot for an ssd is straight up malice, but I should expect everything from dell and HP these days. They're horrible companies and are still running out of the inerce from the days they were a good deal. Had people wisen up in the last 20 years, they'd be out of business in the personal computing market, or they'd be doing decent stuff.

You may have accepted the refund, and lost the battle. But you single handedly convinced 170,000+ people to never buy from Dell. Consider that war won. It's ok to accept and use your priviledge as long as you use your influence for good.

@charlieterry8506

2 жыл бұрын

This is Truth.

@DarkLightGaming117

2 жыл бұрын

Linus Tech Tips did this for millions ages ago. Dell is known for this nonsense.

@SmithyWebermanJaegermanJensen

2 жыл бұрын

yes i agree this would probably convince most of his audience not to buy from Dell, unfortunately Dell would never go this far for any other average costumer, they only did this because with John's influence as KZreadr and his huge following the longer this problem last the more it tarnish their brand(if there are any left)

@GladiusTR

2 жыл бұрын

@@DarkLightGaming117 Yep, but now the weeb and fandoms will know too.

@nehll

2 жыл бұрын

And reminding some of us to not buy a Dell again in some cases.

Wow! Dude, this is amazing! I'm so glad you got your PC.

i got a bit of shock seeing you had the same guilty gear backround as me, and spent a good like, 5-10 seconds just wodnering what i was seeing

I have worked in a call center, and I knew a Closer. Not THE Closer, mind, but someone with the same role in customer service. The last line of defence. The one who Fixes It. The Escalation Department's Escalation Department. She knew policy inside and out. She knew all of the major clients by name. More impressively, they knew *her* by name, and would often request her immediately upon calling in (she refused these usually. Said it was unprofessional). I genuinely respected her a lot. She had more compassion and more confidence in her little finger than I do in my entire body. We worked at an airline together during the pandemic, and she worked overtime the whole time. I burnt out after 10 months. She still work there as far as I know.

@33melonpaws77

2 жыл бұрын

She is made of steel

@rorrt

2 жыл бұрын

I knew the lady who worked for a huge train company that operates in and out of London. Her job was the same.. The Escalator's Escalator. Probably like the lady you knew, must have earned her wages 3 times over. She would regularly say to the first line of contact who may have made an error "that person could have gone to the ombudsman and sued us for at least £16k.. Probably more".

@Leroset

2 жыл бұрын

These people need to leave their jobs for higher-paying ones. People: mega corporations do NOT care about you or value you, even if you are the most competent person in your entire department like these workers. Even if you are the person of last resort. Even if you are working overtime during a pandemic. They do not value you. They do not care.

@PoptartParasol

2 жыл бұрын

@@Leroset They depend on women and men like her. Workaholics that just zip it and work, and are damn good at their job. It's sad because they have more than just potential to be something more, and yet just relegate themselves to those positions. Probably because it scratches that work itch they have, I don't recommend being a workaholic (as if it's a choice). It's a downward spiral that you will never notice or get yourself out of

@morganrobinson8042

2 жыл бұрын

Yeah, this kinda happens in bureaucracies. They're so inflexible and obtuse and often authority is delegated to a level that has no ability to be contacted by people who actually need to do whatever needs to be done and the disconnect deadlocks everything. So they make a few people into basically bureaucratic superheroes or secret agents; they know what to do, who to talk to, and have the authorization to just fix whatever. They make these people irreplaceable, because odds were they already nearly were, and turn them loose. It saves the time and effort of making the existing systems actually better by creating a fixer outside the system but of it.

"I look into the mirror. I no longer respect the person staring back at me." You get used to it.

@solarnaut

2 жыл бұрын

Haaaa classic line from "Monk" : "How do you live with yourself ?"

This is why I've built my own PCs since 2017, pre-builts always come with some half-assed installation. It's always in some part of the computer an inexperienced person would never think to check until it's too late. The last PC I took apart had the GPU supporting it's own weight with it's power cable, and had the CPU screws drilled in so tight that they were all stripped to the point of disrepair. Building PCs isn't too hard, heavily recommend everyone try it when they get a new 'puter.

Dude, this was a spiral at the level of Greek myths. I would’ve run to reddit day one of this madness.