How wonderful to have such a mastery of the English spoken language.

Hi Elenda, the video is very useful and practical. the content of conversation is very really similar real situation of company. I would like to thanks to you!

j'ai adoré la vidéo, instructive, exhaustive et pédagogue. à bon entendeur. #comprendraquipourra #saféréflécjhire #proudtobeESSCA

@domitillegrj8827

7 ай бұрын

#EsscaMV 🤪

@mrmartin9545

7 ай бұрын

quelle vidéo intéressante, la pointe de la langue anglaise, business meeting de qualité #calltoorder #ESSCAMalaga

Tks for posting. It's useful for me !

thank you for posting this

Thank you for providing excellent content in this video. It would be greatly appreciated if subtitles were available for individuals like me who are beginning to train in English. Once again, I want to express my sincere gratitude.

Thanks for uploading this.

Could you send me the transcript, please ?

Thank you for your useful video!

Very good👍Anna is a bit grumpy haha

Thank you very much Elena! xxx from Argentina! :)

@ElenaAdamova

6 жыл бұрын

Glad I could help:)

This is a lofty capture on film . thankfulness instead of redistribution

@rosatorrasvillacampa2630

5 жыл бұрын

Actually...its piracy...this script and the video are copyrighted ;)

Do you know the name of the actress who plays Maria?

Hi Elena, thanks a lot for uploading this video! It's very helpful! What's the name of these video series? Is this from a book by Oxford?

@armandonovoa3809

2 жыл бұрын

It's from the Business Resluts series

hello what type of meeting is this

Really helpful !Tnx

can someone send me a transcript of the Video please?

@maithamabdulzahra6978

5 жыл бұрын

Hi Tell me what you do with transcript of this video until I can tell you

@helengournay2377

2 жыл бұрын

Paul is the human resources manager at 00:16 quartz Power Group he has called a 00:19 meeting with some of his colleagues to 00:21 discuss a new training program right 00:23 shall we get started well we're here to 00:28 talk about a new training program for 00:30 the call center David I asked you to 00:33 come because you were involved in the 00:34 market research we did so I thought you 00:36 could give us a short summary of the 00:38 findings and Anna obviously it's your 00:42 customer service teams who will be 00:44 affected by this yes exactly so we 00:48 thought you might have some ideas on the 00:49 best way to approach the training 00:51 program and Maria will be developing and 00:54 running the training okay David could 00:58 you run us through the main points from 00:59 the research sure we worked with a 01:04 market research agency over a period of 01:07 a few weeks to gather information about 01:10 our customers and what they thought of 01:12 us and the results were well mixed sorry 01:18 can I just check why was this research 01:21 done had there been complaints some 01:24 complaints yes but also we are losing 01:26 customers in the region and we wanted to 01:29 know why sorry I'm not sure I understand 01:32 was the research about getting customer 01:35 points of view or about customer 01:37 profiles it was to get customer feedback 01:41 on the company and its services right I 01:45 see so the results showed a few areas 01:49 where customers were not happy one of 01:52 the most common how shall I put it 01:55 issues was with the call center I see 02:00 can you be more specific well basically 02:04 it seems that customers feel they are 02:07 not getting good service and they are 02:10 leaving us for another supplier 02:12 right so are you saying customers are 02:16 leaving us because of the service from 02:17 the staff or could there be other 02:19 reasons too I mean could it be that we 02:23 haven't got very good systems in place 02:24 for our staff yeah could be on it look I 02:30 have no problem with giving the staff a 02:32 refresher course but starting completely 02:34 from scratch seems like a waste of time 02:37 and money they will receive training 02:39 when they start anyway yes that's a good 02:43 point Anna and we don't know yet if we 02:46 will have to start from scratch it may 02:49 be that we haven't done enough to 02:51 monitor their activity and that a simple 02:54 refresher course will be enough or it 02:57 may be that we have to look at customer 02:59 contact from start to finish and try to 03:02 implement some new protocols Maria yes 03:07 that's right 03:08 I'm sure there's a way of dealing with 03:10 it sensitively and I realize it's not 03:13 easy for you to suggest more training 03:15 for your staff so I wonder if we could 03:19 start with a review of the current 03:21 training approach and look at what we 03:24 need to do to address the problems 03:26 brought up in the survey yes we could do 03:29 that but I would need to look at the 03:32 full report first of course and I 03:36 understand your point about possibly 03:38 wasting time and money so perhaps you 03:41 and I could look at the report together 03:42 yes okay then we'll be able to decide 03:46 what needs addressing and how if it's 03:48 more training or even a complete systems 03:51 overhaul good idea I bought in copies of 03:56 the report perhaps we could start with 03:59 the highlights first

Hi. Thanks. Is it possible to have a transcript of this video somehow please?

@ElenaAdamova

4 жыл бұрын

hi, Evgenia. here is the link to transcript below the video

@ElenaAdamova

4 жыл бұрын

follow the link below the video then scroll up and at the bottom there is another link (sorry it's too long way:(

Anna ur sound is very beautiful

I am from kerala

@faizalferdian3393

Жыл бұрын

No one asked

@markonovvv

Жыл бұрын

@@faizalferdian3393 ptdrrrr

can someone give me the transcript of this useful video? Thanks in advance.

@ElenaAdamova

8 жыл бұрын

+Việt Trinh Đặng Hello, if you want I can send it to your email. Here is mine elenaadamova@yahoo.com , just write me and I'll send you back the script)

@viettrinhang7828

8 жыл бұрын

+Elena Adamova oh thank u so much 😘😘😘

@intu-ontabudda8539

7 жыл бұрын

I want to scripts too.

@dieppham2994

7 жыл бұрын

i need right now too. help me pls

@dieppham2994

7 жыл бұрын

pls give me transcript to my mail phamdiep.french@gmail.com. thank u soo very much

مال تقنية 😢😢😢😢😢

@famous3d457

5 ай бұрын

💀

Mm

😅😅😅😅😅😅😅😅